spamemailtrying toview currentpaystubs onmypayaskes aquestion, getscompletelynon relatedanswerWFH Calledin usingjabber andhave to restartcomputer"I got anewphone"does notknow howto use theircell phonecomputeruptime ismore thana weekwantingescalation whenviableworkaround istoo inconvenientto themSelf submittedticket with noinformation andthe caller wantsit escalatedcaller istaking onspeakerparentticketopenrandombackgroundbeepingangrydoctorqueuespikes rightwhen youget backfrom breakselfsubmittedp1/p2"I only havemy phone/Idont have apersonalcomputer"printerstudent wasnot givenuserid / did notknow to useepc.userid"I am callingon behalf ofdoctor.....who is in theother room""iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT help"Yes Iamdriving"VDI callingfrom deskphone withconnectivityissuesmercyconnectdotopen.commfamyeducallMymercypatientforwardedto 3399"imcomputerilliterate"why didtier 1 justspike"you are the__th personive spokentoo aboutthis"Cant installcitrix onMacos X orwindows7/8/8.1Chromebooksomeoneemails theMTS Alldirectoryasking for helpvdi notworkingno phonebycomputersomeone@'s p1/p1two secsafter postingin that chatspamemailtrying toview currentpaystubs onmypayaskes aquestion, getscompletelynon relatedanswerWFH Calledin usingjabber andhave to restartcomputer"I got anewphone"does notknow howto use theircell phonecomputeruptime ismore thana weekwantingescalation whenviableworkaround istoo inconvenientto themSelf submittedticket with noinformation andthe caller wantsit escalatedcaller istaking onspeakerparentticketopenrandombackgroundbeepingangrydoctorqueuespikes rightwhen youget backfrom breakselfsubmittedp1/p2"I only havemy phone/Idont have apersonalcomputer"printerstudent wasnot givenuserid / did notknow to useepc.userid"I am callingon behalf ofdoctor.....who is in theother room""iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT help"Yes Iamdriving"VDI callingfrom deskphone withconnectivityissuesmercyconnectdotopen.commfamyeducallMymercypatientforwardedto 3399"imcomputerilliterate"why didtier 1 justspike"you are the__th personive spokentoo aboutthis"Cant installcitrix onMacos X orwindows7/8/8.1Chromebooksomeoneemails theMTS Alldirectoryasking for helpvdi notworkingno phonebycomputersomeone@'s p1/p1two secsafter postingin that chat

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. spam email
  2. trying to view current paystubs on mypay
  3. askes a question, gets completely non related answer
  4. WFH Called in using jabber and have to restart computer
  5. "I got a new phone"
  6. does not know how to use their cell phone
  7. computer uptime is more than a week
  8. wanting escalation when viable workaround is too inconvenient to them
  9. Self submitted ticket with no information and the caller wants it escalated
  10. caller is taking on speaker
  11. parent ticket open
  12. random background beeping
  13. angry doctor
  14. queue spikes right when you get back from break
  15. self submitted p1/p2
  16. "I only have my phone/I dont have a personal computer"
  17. printer
  18. student was not given userid / did not know to use epc.userid
  19. "I am calling on behalf of doctor..... who is in the other room"
  20. "ive restarted" but uptime says they didnt
  21. someone trying to teams msg or email for IT help
  22. "Yes I am driving"
  23. VDI calling from desk phone with connectivity issues
  24. mercy connect dot open.com
  25. mfa
  26. myedu call
  27. Mymercy patient forwarded to 3399
  28. "im computer illiterate"
  29. why did tier 1 just spike
  30. "you are the __th person ive spoken too about this"
  31. Cant install citrix on Macos X or windows 7/8/8.1
  32. Chromebook
  33. someone emails the MTS All directory asking for help
  34. vdi not working
  35. no phone by computer
  36. someone @'s p1/p1 two secs after posting in that chat