mercyconnectdotopen.com"I got anewphone"someonetrying toteams msgor email forIT helpsomeoneemails theMTS Alldirectoryasking for help"I am callingon behalf ofdoctor.....who is in theother room"spamemailtrying toview currentpaystubs onmypayprinterVDI callingfrom deskphone withconnectivityissueswhy didtier 1 justspikedoes notknow howto use theircell phoneaskes aquestion, getscompletelynon relatedanswerqueuespikes rightwhen youget backfrom breakMymercypatientforwardedto 3399student wasnot givenuserid / did notknow to useepc.useridSelf submittedticket with noinformation andthe caller wantsit escalatedWFH Calledin usingjabber andhave to restartcomputerCant installcitrix onMacos X orwindows7/8/8.1computeruptime ismore thana weekvdi notworkingmfacaller istaking onspeakerChromebooksomeone@'s p1/p1two secsafter postingin that chatselfsubmittedp1/p2"imcomputerilliterate"angrydoctor"Yes Iamdriving""you are the__th personive spokentoo aboutthis""iverestarted"but uptimesays theydidntwantingescalation whenviableworkaround istoo inconvenientto themmyeducallno phonebycomputerrandombackgroundbeepingparentticketopen"I only havemy phone/Idont have apersonalcomputer"mercyconnectdotopen.com"I got anewphone"someonetrying toteams msgor email forIT helpsomeoneemails theMTS Alldirectoryasking for help"I am callingon behalf ofdoctor.....who is in theother room"spamemailtrying toview currentpaystubs onmypayprinterVDI callingfrom deskphone withconnectivityissueswhy didtier 1 justspikedoes notknow howto use theircell phoneaskes aquestion, getscompletelynon relatedanswerqueuespikes rightwhen youget backfrom breakMymercypatientforwardedto 3399student wasnot givenuserid / did notknow to useepc.useridSelf submittedticket with noinformation andthe caller wantsit escalatedWFH Calledin usingjabber andhave to restartcomputerCant installcitrix onMacos X orwindows7/8/8.1computeruptime ismore thana weekvdi notworkingmfacaller istaking onspeakerChromebooksomeone@'s p1/p1two secsafter postingin that chatselfsubmittedp1/p2"imcomputerilliterate"angrydoctor"Yes Iamdriving""you are the__th personive spokentoo aboutthis""iverestarted"but uptimesays theydidntwantingescalation whenviableworkaround istoo inconvenientto themmyeducallno phonebycomputerrandombackgroundbeepingparentticketopen"I only havemy phone/Idont have apersonalcomputer"

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. mercy connect dot open.com
  2. "I got a new phone"
  3. someone trying to teams msg or email for IT help
  4. someone emails the MTS All directory asking for help
  5. "I am calling on behalf of doctor..... who is in the other room"
  6. spam email
  7. trying to view current paystubs on mypay
  8. printer
  9. VDI calling from desk phone with connectivity issues
  10. why did tier 1 just spike
  11. does not know how to use their cell phone
  12. askes a question, gets completely non related answer
  13. queue spikes right when you get back from break
  14. Mymercy patient forwarded to 3399
  15. student was not given userid / did not know to use epc.userid
  16. Self submitted ticket with no information and the caller wants it escalated
  17. WFH Called in using jabber and have to restart computer
  18. Cant install citrix on Macos X or windows 7/8/8.1
  19. computer uptime is more than a week
  20. vdi not working
  21. mfa
  22. caller is taking on speaker
  23. Chromebook
  24. someone @'s p1/p1 two secs after posting in that chat
  25. self submitted p1/p2
  26. "im computer illiterate"
  27. angry doctor
  28. "Yes I am driving"
  29. "you are the __th person ive spoken too about this"
  30. "ive restarted" but uptime says they didnt
  31. wanting escalation when viable workaround is too inconvenient to them
  32. myedu call
  33. no phone by computer
  34. random background beeping
  35. parent ticket open
  36. "I only have my phone/I dont have a personal computer"