someoneemails theMTS Alldirectoryasking for helpno phonebycomputerselfsubmittedp1/p2parentticketopenCant installcitrix onMacos X orwindows7/8/8.1why didtier 1 justspike"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phone"iverestarted"but uptimesays theydidntWFH Calledin usingjabber andhave to restartcomputermercyconnectdotopen.comvdi notworkingcaller istaking onspeakerspamemailmfa"I only havemy phone/Idont have apersonalcomputer""I got anewphone"someonetrying toteams msgor email forIT helpcomputeruptime ismore thana weekrandombackgroundbeepingSelf submittedticket with noinformation andthe caller wantsit escalatedtrying toview currentpaystubs onmypaysomeone@'s p1/p1two secsafter postingin that chataskes aquestion, getscompletelynon relatedanswerstudent wasnot givenuserid / did notknow to useepc.useridVDI callingfrom deskphone withconnectivityissuesChromebook"Yes Iamdriving""imcomputerilliterate"wantingescalation whenviableworkaround istoo inconvenientto themangrydoctormyeducallMymercypatientforwardedto 3399"I am callingon behalf ofdoctor.....who is in theother room"queuespikes rightwhen youget backfrom breakprintersomeoneemails theMTS Alldirectoryasking for helpno phonebycomputerselfsubmittedp1/p2parentticketopenCant installcitrix onMacos X orwindows7/8/8.1why didtier 1 justspike"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phone"iverestarted"but uptimesays theydidntWFH Calledin usingjabber andhave to restartcomputermercyconnectdotopen.comvdi notworkingcaller istaking onspeakerspamemailmfa"I only havemy phone/Idont have apersonalcomputer""I got anewphone"someonetrying toteams msgor email forIT helpcomputeruptime ismore thana weekrandombackgroundbeepingSelf submittedticket with noinformation andthe caller wantsit escalatedtrying toview currentpaystubs onmypaysomeone@'s p1/p1two secsafter postingin that chataskes aquestion, getscompletelynon relatedanswerstudent wasnot givenuserid / did notknow to useepc.useridVDI callingfrom deskphone withconnectivityissuesChromebook"Yes Iamdriving""imcomputerilliterate"wantingescalation whenviableworkaround istoo inconvenientto themangrydoctormyeducallMymercypatientforwardedto 3399"I am callingon behalf ofdoctor.....who is in theother room"queuespikes rightwhen youget backfrom breakprinter

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. someone emails the MTS All directory asking for help
  2. no phone by computer
  3. self submitted p1/p2
  4. parent ticket open
  5. Cant install citrix on Macos X or windows 7/8/8.1
  6. why did tier 1 just spike
  7. "you are the __th person ive spoken too about this"
  8. does not know how to use their cell phone
  9. "ive restarted" but uptime says they didnt
  10. WFH Called in using jabber and have to restart computer
  11. mercy connect dot open.com
  12. vdi not working
  13. caller is taking on speaker
  14. spam email
  15. mfa
  16. "I only have my phone/I dont have a personal computer"
  17. "I got a new phone"
  18. someone trying to teams msg or email for IT help
  19. computer uptime is more than a week
  20. random background beeping
  21. Self submitted ticket with no information and the caller wants it escalated
  22. trying to view current paystubs on mypay
  23. someone @'s p1/p1 two secs after posting in that chat
  24. askes a question, gets completely non related answer
  25. student was not given userid / did not know to use epc.userid
  26. VDI calling from desk phone with connectivity issues
  27. Chromebook
  28. "Yes I am driving"
  29. "im computer illiterate"
  30. wanting escalation when viable workaround is too inconvenient to them
  31. angry doctor
  32. myedu call
  33. Mymercy patient forwarded to 3399
  34. "I am calling on behalf of doctor..... who is in the other room"
  35. queue spikes right when you get back from break
  36. printer