someonetrying toteams msgor email forIT helpsomeoneemails theMTS Alldirectoryasking for helpWFH Calledin usingjabber andhave to restartcomputer"Yes Iamdriving""I am callingon behalf ofdoctor.....who is in theother room"selfsubmittedp1/p2Self submittedticket with noinformation andthe caller wantsit escalatedvdi notworkingmercyconnectdotopen.comMymercypatientforwardedto 3399angrydoctorChromebook"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phonemyeducallwhy didtier 1 justspiketrying toview currentpaystubs onmypaycomputeruptime ismore thana weekparentticketopensomeone@'s p1/p1two secsafter postingin that chatwantingescalation whenviableworkaround istoo inconvenientto themqueuespikes rightwhen youget backfrom break"imcomputerilliterate"Cant installcitrix onMacos X orwindows7/8/8.1VDI callingfrom deskphone withconnectivityissuesspamemailmfa"I got anewphone"student wasnot givenuserid / did notknow to useepc.useridrandombackgroundbeepingcaller istaking onspeaker"I only havemy phone/Idont have apersonalcomputer""iverestarted"but uptimesays theydidntaskes aquestion, getscompletelynon relatedanswerprinterno phonebycomputersomeonetrying toteams msgor email forIT helpsomeoneemails theMTS Alldirectoryasking for helpWFH Calledin usingjabber andhave to restartcomputer"Yes Iamdriving""I am callingon behalf ofdoctor.....who is in theother room"selfsubmittedp1/p2Self submittedticket with noinformation andthe caller wantsit escalatedvdi notworkingmercyconnectdotopen.comMymercypatientforwardedto 3399angrydoctorChromebook"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phonemyeducallwhy didtier 1 justspiketrying toview currentpaystubs onmypaycomputeruptime ismore thana weekparentticketopensomeone@'s p1/p1two secsafter postingin that chatwantingescalation whenviableworkaround istoo inconvenientto themqueuespikes rightwhen youget backfrom break"imcomputerilliterate"Cant installcitrix onMacos X orwindows7/8/8.1VDI callingfrom deskphone withconnectivityissuesspamemailmfa"I got anewphone"student wasnot givenuserid / did notknow to useepc.useridrandombackgroundbeepingcaller istaking onspeaker"I only havemy phone/Idont have apersonalcomputer""iverestarted"but uptimesays theydidntaskes aquestion, getscompletelynon relatedanswerprinterno phonebycomputer

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. someone trying to teams msg or email for IT help
  2. someone emails the MTS All directory asking for help
  3. WFH Called in using jabber and have to restart computer
  4. "Yes I am driving"
  5. "I am calling on behalf of doctor..... who is in the other room"
  6. self submitted p1/p2
  7. Self submitted ticket with no information and the caller wants it escalated
  8. vdi not working
  9. mercy connect dot open.com
  10. Mymercy patient forwarded to 3399
  11. angry doctor
  12. Chromebook
  13. "you are the __th person ive spoken too about this"
  14. does not know how to use their cell phone
  15. myedu call
  16. why did tier 1 just spike
  17. trying to view current paystubs on mypay
  18. computer uptime is more than a week
  19. parent ticket open
  20. someone @'s p1/p1 two secs after posting in that chat
  21. wanting escalation when viable workaround is too inconvenient to them
  22. queue spikes right when you get back from break
  23. "im computer illiterate"
  24. Cant install citrix on Macos X or windows 7/8/8.1
  25. VDI calling from desk phone with connectivity issues
  26. spam email
  27. mfa
  28. "I got a new phone"
  29. student was not given userid / did not know to use epc.userid
  30. random background beeping
  31. caller is taking on speaker
  32. "I only have my phone/I dont have a personal computer"
  33. "ive restarted" but uptime says they didnt
  34. askes a question, gets completely non related answer
  35. printer
  36. no phone by computer