"iverestarted"but uptimesays theydidntparentticketopencaller istaking onspeakerVDI callingfrom deskphone withconnectivityissuessomeonetrying toteams msgor email forIT helpMymercypatientforwardedto 3399queuespikes rightwhen youget backfrom breakspamemailsomeone@'s p1/p1two secsafter postingin that chat"you are the__th personive spokentoo aboutthis""I am callingon behalf ofdoctor.....who is in theother room""Yes Iamdriving"myeducallvdi notworkingangrydoctorprinter"I got anewphone"trying toview currentpaystubs onmypaysomeoneemails theMTS Alldirectoryasking for helpwhy didtier 1 justspikeCant installcitrix onMacos X orwindows7/8/8.1does notknow howto use theircell phonemercyconnectdotopen.comwantingescalation whenviableworkaround istoo inconvenientto themaskes aquestion, getscompletelynon relatedanswerWFH Calledin usingjabber andhave to restartcomputermfacomputeruptime ismore thana weekChromebookSelf submittedticket with noinformation andthe caller wantsit escalated"I only havemy phone/Idont have apersonalcomputer""imcomputerilliterate"selfsubmittedp1/p2no phonebycomputerstudent wasnot givenuserid / did notknow to useepc.useridrandombackgroundbeeping"iverestarted"but uptimesays theydidntparentticketopencaller istaking onspeakerVDI callingfrom deskphone withconnectivityissuessomeonetrying toteams msgor email forIT helpMymercypatientforwardedto 3399queuespikes rightwhen youget backfrom breakspamemailsomeone@'s p1/p1two secsafter postingin that chat"you are the__th personive spokentoo aboutthis""I am callingon behalf ofdoctor.....who is in theother room""Yes Iamdriving"myeducallvdi notworkingangrydoctorprinter"I got anewphone"trying toview currentpaystubs onmypaysomeoneemails theMTS Alldirectoryasking for helpwhy didtier 1 justspikeCant installcitrix onMacos X orwindows7/8/8.1does notknow howto use theircell phonemercyconnectdotopen.comwantingescalation whenviableworkaround istoo inconvenientto themaskes aquestion, getscompletelynon relatedanswerWFH Calledin usingjabber andhave to restartcomputermfacomputeruptime ismore thana weekChromebookSelf submittedticket with noinformation andthe caller wantsit escalated"I only havemy phone/Idont have apersonalcomputer""imcomputerilliterate"selfsubmittedp1/p2no phonebycomputerstudent wasnot givenuserid / did notknow to useepc.useridrandombackgroundbeeping

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "ive restarted" but uptime says they didnt
  2. parent ticket open
  3. caller is taking on speaker
  4. VDI calling from desk phone with connectivity issues
  5. someone trying to teams msg or email for IT help
  6. Mymercy patient forwarded to 3399
  7. queue spikes right when you get back from break
  8. spam email
  9. someone @'s p1/p1 two secs after posting in that chat
  10. "you are the __th person ive spoken too about this"
  11. "I am calling on behalf of doctor..... who is in the other room"
  12. "Yes I am driving"
  13. myedu call
  14. vdi not working
  15. angry doctor
  16. printer
  17. "I got a new phone"
  18. trying to view current paystubs on mypay
  19. someone emails the MTS All directory asking for help
  20. why did tier 1 just spike
  21. Cant install citrix on Macos X or windows 7/8/8.1
  22. does not know how to use their cell phone
  23. mercy connect dot open.com
  24. wanting escalation when viable workaround is too inconvenient to them
  25. askes a question, gets completely non related answer
  26. WFH Called in using jabber and have to restart computer
  27. mfa
  28. computer uptime is more than a week
  29. Chromebook
  30. Self submitted ticket with no information and the caller wants it escalated
  31. "I only have my phone/I dont have a personal computer"
  32. "im computer illiterate"
  33. self submitted p1/p2
  34. no phone by computer
  35. student was not given userid / did not know to use epc.userid
  36. random background beeping