someoneemails theMTS Alldirectoryasking for help"iverestarted"but uptimesays theydidnt"I got anewphone"no phonebycomputerSelf submittedticket with noinformation andthe caller wantsit escalatedWFH Calledin usingjabber andhave to restartcomputerwhy didtier 1 justspikeChromebookCant installcitrix onMacos X orwindows7/8/8.1spamemail"imcomputerilliterate"caller istaking onspeaker"I am callingon behalf ofdoctor.....who is in theother room"VDI callingfrom deskphone withconnectivityissuesMymercypatientforwardedto 3399myeducallstudent wasnot givenuserid / did notknow to useepc.useridparentticketopen"you are the__th personive spokentoo aboutthis"vdi notworking"Yes Iamdriving"queuespikes rightwhen youget backfrom breaksomeonetrying toteams msgor email forIT helpmfatrying toview currentpaystubs onmypayrandombackgroundbeepingdoes notknow howto use theircell phoneselfsubmittedp1/p2someone@'s p1/p1two secsafter postingin that chatwantingescalation whenviableworkaround istoo inconvenientto themaskes aquestion, getscompletelynon relatedanswer"I only havemy phone/Idont have apersonalcomputer"printerangrydoctorcomputeruptime ismore thana weekmercyconnectdotopen.comsomeoneemails theMTS Alldirectoryasking for help"iverestarted"but uptimesays theydidnt"I got anewphone"no phonebycomputerSelf submittedticket with noinformation andthe caller wantsit escalatedWFH Calledin usingjabber andhave to restartcomputerwhy didtier 1 justspikeChromebookCant installcitrix onMacos X orwindows7/8/8.1spamemail"imcomputerilliterate"caller istaking onspeaker"I am callingon behalf ofdoctor.....who is in theother room"VDI callingfrom deskphone withconnectivityissuesMymercypatientforwardedto 3399myeducallstudent wasnot givenuserid / did notknow to useepc.useridparentticketopen"you are the__th personive spokentoo aboutthis"vdi notworking"Yes Iamdriving"queuespikes rightwhen youget backfrom breaksomeonetrying toteams msgor email forIT helpmfatrying toview currentpaystubs onmypayrandombackgroundbeepingdoes notknow howto use theircell phoneselfsubmittedp1/p2someone@'s p1/p1two secsafter postingin that chatwantingescalation whenviableworkaround istoo inconvenientto themaskes aquestion, getscompletelynon relatedanswer"I only havemy phone/Idont have apersonalcomputer"printerangrydoctorcomputeruptime ismore thana weekmercyconnectdotopen.com

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
  1. someone emails the MTS All directory asking for help
  2. "ive restarted" but uptime says they didnt
  3. "I got a new phone"
  4. no phone by computer
  5. Self submitted ticket with no information and the caller wants it escalated
  6. WFH Called in using jabber and have to restart computer
  7. why did tier 1 just spike
  8. Chromebook
  9. Cant install citrix on Macos X or windows 7/8/8.1
  10. spam email
  11. "im computer illiterate"
  12. caller is taking on speaker
  13. "I am calling on behalf of doctor..... who is in the other room"
  14. VDI calling from desk phone with connectivity issues
  15. Mymercy patient forwarded to 3399
  16. myedu call
  17. student was not given userid / did not know to use epc.userid
  18. parent ticket open
  19. "you are the __th person ive spoken too about this"
  20. vdi not working
  21. "Yes I am driving"
  22. queue spikes right when you get back from break
  23. someone trying to teams msg or email for IT help
  24. mfa
  25. trying to view current paystubs on mypay
  26. random background beeping
  27. does not know how to use their cell phone
  28. self submitted p1/p2
  29. someone @'s p1/p1 two secs after posting in that chat
  30. wanting escalation when viable workaround is too inconvenient to them
  31. askes a question, gets completely non related answer
  32. "I only have my phone/I dont have a personal computer"
  33. printer
  34. angry doctor
  35. computer uptime is more than a week
  36. mercy connect dot open.com