Chromebookwantingescalation whenviableworkaround istoo inconvenientto themparentticketopenSelf submittedticket with noinformation andthe caller wantsit escalatedcomputeruptime ismore thana weekprintermyeducallno phonebycomputer"I only havemy phone/Idont have apersonalcomputer"selfsubmittedp1/p2vdi notworking"you are the__th personive spokentoo aboutthis"queuespikes rightwhen youget backfrom breakVDI callingfrom deskphone withconnectivityissues"iverestarted"but uptimesays theydidntCant installcitrix onMacos X orwindows7/8/8.1someone@'s p1/p1two secsafter postingin that chatwhy didtier 1 justspikespamemail"I got anewphone"does notknow howto use theircell phonetrying toview currentpaystubs onmypaymfa"imcomputerilliterate"student wasnot givenuserid / did notknow to useepc.useridaskes aquestion, getscompletelynon relatedanswer"I am callingon behalf ofdoctor.....who is in theother room"mercyconnectdotopen.comcaller istaking onspeakersomeoneemails theMTS Alldirectoryasking for helpsomeonetrying toteams msgor email forIT helprandombackgroundbeepingangrydoctorMymercypatientforwardedto 3399"Yes Iamdriving"WFH Calledin usingjabber andhave to restartcomputerChromebookwantingescalation whenviableworkaround istoo inconvenientto themparentticketopenSelf submittedticket with noinformation andthe caller wantsit escalatedcomputeruptime ismore thana weekprintermyeducallno phonebycomputer"I only havemy phone/Idont have apersonalcomputer"selfsubmittedp1/p2vdi notworking"you are the__th personive spokentoo aboutthis"queuespikes rightwhen youget backfrom breakVDI callingfrom deskphone withconnectivityissues"iverestarted"but uptimesays theydidntCant installcitrix onMacos X orwindows7/8/8.1someone@'s p1/p1two secsafter postingin that chatwhy didtier 1 justspikespamemail"I got anewphone"does notknow howto use theircell phonetrying toview currentpaystubs onmypaymfa"imcomputerilliterate"student wasnot givenuserid / did notknow to useepc.useridaskes aquestion, getscompletelynon relatedanswer"I am callingon behalf ofdoctor.....who is in theother room"mercyconnectdotopen.comcaller istaking onspeakersomeoneemails theMTS Alldirectoryasking for helpsomeonetrying toteams msgor email forIT helprandombackgroundbeepingangrydoctorMymercypatientforwardedto 3399"Yes Iamdriving"WFH Calledin usingjabber andhave to restartcomputer

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Chromebook
  2. wanting escalation when viable workaround is too inconvenient to them
  3. parent ticket open
  4. Self submitted ticket with no information and the caller wants it escalated
  5. computer uptime is more than a week
  6. printer
  7. myedu call
  8. no phone by computer
  9. "I only have my phone/I dont have a personal computer"
  10. self submitted p1/p2
  11. vdi not working
  12. "you are the __th person ive spoken too about this"
  13. queue spikes right when you get back from break
  14. VDI calling from desk phone with connectivity issues
  15. "ive restarted" but uptime says they didnt
  16. Cant install citrix on Macos X or windows 7/8/8.1
  17. someone @'s p1/p1 two secs after posting in that chat
  18. why did tier 1 just spike
  19. spam email
  20. "I got a new phone"
  21. does not know how to use their cell phone
  22. trying to view current paystubs on mypay
  23. mfa
  24. "im computer illiterate"
  25. student was not given userid / did not know to use epc.userid
  26. askes a question, gets completely non related answer
  27. "I am calling on behalf of doctor..... who is in the other room"
  28. mercy connect dot open.com
  29. caller is taking on speaker
  30. someone emails the MTS All directory asking for help
  31. someone trying to teams msg or email for IT help
  32. random background beeping
  33. angry doctor
  34. Mymercy patient forwarded to 3399
  35. "Yes I am driving"
  36. WFH Called in using jabber and have to restart computer