student wasnot givenuserid / did notknow to useepc.useridMymercypatientforwardedto 3399caller istaking onspeakerangrydoctor"I only havemy phone/Idont have apersonalcomputer"Cant installcitrix onMacos X orwindows7/8/8.1printer"iverestarted"but uptimesays theydidntwhy didtier 1 justspikesomeoneemails theMTS Alldirectoryasking for help"I am callingon behalf ofdoctor.....who is in theother room"someonetrying toteams msgor email forIT helpselfsubmittedp1/p2VDI callingfrom deskphone withconnectivityissues"you are the__th personive spokentoo aboutthis"Self submittedticket with noinformation andthe caller wantsit escalatedrandombackgroundbeepingspamemailvdi notworkingqueuespikes rightwhen youget backfrom breakaskes aquestion, getscompletelynon relatedanswerdoes notknow howto use theircell phonecomputeruptime ismore thana weekmyeducallno phonebycomputer"Yes Iamdriving"trying toview currentpaystubs onmypay"I got anewphone"mercyconnectdotopen.com"imcomputerilliterate"WFH Calledin usingjabber andhave to restartcomputerwantingescalation whenviableworkaround istoo inconvenientto themChromebooksomeone@'s p1/p1two secsafter postingin that chatmfaparentticketopenstudent wasnot givenuserid / did notknow to useepc.useridMymercypatientforwardedto 3399caller istaking onspeakerangrydoctor"I only havemy phone/Idont have apersonalcomputer"Cant installcitrix onMacos X orwindows7/8/8.1printer"iverestarted"but uptimesays theydidntwhy didtier 1 justspikesomeoneemails theMTS Alldirectoryasking for help"I am callingon behalf ofdoctor.....who is in theother room"someonetrying toteams msgor email forIT helpselfsubmittedp1/p2VDI callingfrom deskphone withconnectivityissues"you are the__th personive spokentoo aboutthis"Self submittedticket with noinformation andthe caller wantsit escalatedrandombackgroundbeepingspamemailvdi notworkingqueuespikes rightwhen youget backfrom breakaskes aquestion, getscompletelynon relatedanswerdoes notknow howto use theircell phonecomputeruptime ismore thana weekmyeducallno phonebycomputer"Yes Iamdriving"trying toview currentpaystubs onmypay"I got anewphone"mercyconnectdotopen.com"imcomputerilliterate"WFH Calledin usingjabber andhave to restartcomputerwantingescalation whenviableworkaround istoo inconvenientto themChromebooksomeone@'s p1/p1two secsafter postingin that chatmfaparentticketopen

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. student was not given userid / did not know to use epc.userid
  2. Mymercy patient forwarded to 3399
  3. caller is taking on speaker
  4. angry doctor
  5. "I only have my phone/I dont have a personal computer"
  6. Cant install citrix on Macos X or windows 7/8/8.1
  7. printer
  8. "ive restarted" but uptime says they didnt
  9. why did tier 1 just spike
  10. someone emails the MTS All directory asking for help
  11. "I am calling on behalf of doctor..... who is in the other room"
  12. someone trying to teams msg or email for IT help
  13. self submitted p1/p2
  14. VDI calling from desk phone with connectivity issues
  15. "you are the __th person ive spoken too about this"
  16. Self submitted ticket with no information and the caller wants it escalated
  17. random background beeping
  18. spam email
  19. vdi not working
  20. queue spikes right when you get back from break
  21. askes a question, gets completely non related answer
  22. does not know how to use their cell phone
  23. computer uptime is more than a week
  24. myedu call
  25. no phone by computer
  26. "Yes I am driving"
  27. trying to view current paystubs on mypay
  28. "I got a new phone"
  29. mercy connect dot open.com
  30. "im computer illiterate"
  31. WFH Called in using jabber and have to restart computer
  32. wanting escalation when viable workaround is too inconvenient to them
  33. Chromebook
  34. someone @'s p1/p1 two secs after posting in that chat
  35. mfa
  36. parent ticket open