mfaselfsubmittedp1/p2parentticketopen"I got anewphone"Mymercypatientforwardedto 3399askes aquestion, getscompletelynon relatedanswerSelf submittedticket with noinformation andthe caller wantsit escalatedtrying toview currentpaystubs onmypayangrydoctordoes notknow howto use theircell phonevdi notworkingWFH Calledin usingjabber andhave to restartcomputerprintercaller istaking onspeaker"you are the__th personive spokentoo aboutthis"Cant installcitrix onMacos X orwindows7/8/8.1spamemailsomeonetrying toteams msgor email forIT help"iverestarted"but uptimesays theydidntsomeone@'s p1/p1two secsafter postingin that chat"Yes Iamdriving"no phonebycomputerVDI callingfrom deskphone withconnectivityissues"I only havemy phone/Idont have apersonalcomputer"myeducallqueuespikes rightwhen youget backfrom break"I am callingon behalf ofdoctor.....who is in theother room"computeruptime ismore thana weekmercyconnectdotopen.com"imcomputerilliterate"wantingescalation whenviableworkaround istoo inconvenientto themwhy didtier 1 justspikeChromebookstudent wasnot givenuserid / did notknow to useepc.useridsomeoneemails theMTS Alldirectoryasking for helprandombackgroundbeepingmfaselfsubmittedp1/p2parentticketopen"I got anewphone"Mymercypatientforwardedto 3399askes aquestion, getscompletelynon relatedanswerSelf submittedticket with noinformation andthe caller wantsit escalatedtrying toview currentpaystubs onmypayangrydoctordoes notknow howto use theircell phonevdi notworkingWFH Calledin usingjabber andhave to restartcomputerprintercaller istaking onspeaker"you are the__th personive spokentoo aboutthis"Cant installcitrix onMacos X orwindows7/8/8.1spamemailsomeonetrying toteams msgor email forIT help"iverestarted"but uptimesays theydidntsomeone@'s p1/p1two secsafter postingin that chat"Yes Iamdriving"no phonebycomputerVDI callingfrom deskphone withconnectivityissues"I only havemy phone/Idont have apersonalcomputer"myeducallqueuespikes rightwhen youget backfrom break"I am callingon behalf ofdoctor.....who is in theother room"computeruptime ismore thana weekmercyconnectdotopen.com"imcomputerilliterate"wantingescalation whenviableworkaround istoo inconvenientto themwhy didtier 1 justspikeChromebookstudent wasnot givenuserid / did notknow to useepc.useridsomeoneemails theMTS Alldirectoryasking for helprandombackgroundbeeping

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. mfa
  2. self submitted p1/p2
  3. parent ticket open
  4. "I got a new phone"
  5. Mymercy patient forwarded to 3399
  6. askes a question, gets completely non related answer
  7. Self submitted ticket with no information and the caller wants it escalated
  8. trying to view current paystubs on mypay
  9. angry doctor
  10. does not know how to use their cell phone
  11. vdi not working
  12. WFH Called in using jabber and have to restart computer
  13. printer
  14. caller is taking on speaker
  15. "you are the __th person ive spoken too about this"
  16. Cant install citrix on Macos X or windows 7/8/8.1
  17. spam email
  18. someone trying to teams msg or email for IT help
  19. "ive restarted" but uptime says they didnt
  20. someone @'s p1/p1 two secs after posting in that chat
  21. "Yes I am driving"
  22. no phone by computer
  23. VDI calling from desk phone with connectivity issues
  24. "I only have my phone/I dont have a personal computer"
  25. myedu call
  26. queue spikes right when you get back from break
  27. "I am calling on behalf of doctor..... who is in the other room"
  28. computer uptime is more than a week
  29. mercy connect dot open.com
  30. "im computer illiterate"
  31. wanting escalation when viable workaround is too inconvenient to them
  32. why did tier 1 just spike
  33. Chromebook
  34. student was not given userid / did not know to use epc.userid
  35. someone emails the MTS All directory asking for help
  36. random background beeping