student wasnot givenuserid / did notknow to useepc.userid"I got anewphone"parentticketopenmercyconnectdotopen.comMymercypatientforwardedto 3399myeducallmfaVDI callingfrom deskphone withconnectivityissues"I only havemy phone/Idont have apersonalcomputer"someoneemails theMTS Alldirectoryasking for help"I am callingon behalf ofdoctor.....who is in theother room"why didtier 1 justspikesomeonetrying toteams msgor email forIT helpChromebookselfsubmittedp1/p2randombackgroundbeepingwantingescalation whenviableworkaround istoo inconvenientto themqueuespikes rightwhen youget backfrom break"iverestarted"but uptimesays theydidntdoes notknow howto use theircell phoneprintersomeone@'s p1/p1two secsafter postingin that chatno phonebycomputercomputeruptime ismore thana weekCant installcitrix onMacos X orwindows7/8/8.1vdi notworkingaskes aquestion, getscompletelynon relatedanswerSelf submittedticket with noinformation andthe caller wantsit escalated"you are the__th personive spokentoo aboutthis"spamemailtrying toview currentpaystubs onmypayangrydoctorcaller istaking onspeaker"imcomputerilliterate"WFH Calledin usingjabber andhave to restartcomputer"Yes Iamdriving"student wasnot givenuserid / did notknow to useepc.userid"I got anewphone"parentticketopenmercyconnectdotopen.comMymercypatientforwardedto 3399myeducallmfaVDI callingfrom deskphone withconnectivityissues"I only havemy phone/Idont have apersonalcomputer"someoneemails theMTS Alldirectoryasking for help"I am callingon behalf ofdoctor.....who is in theother room"why didtier 1 justspikesomeonetrying toteams msgor email forIT helpChromebookselfsubmittedp1/p2randombackgroundbeepingwantingescalation whenviableworkaround istoo inconvenientto themqueuespikes rightwhen youget backfrom break"iverestarted"but uptimesays theydidntdoes notknow howto use theircell phoneprintersomeone@'s p1/p1two secsafter postingin that chatno phonebycomputercomputeruptime ismore thana weekCant installcitrix onMacos X orwindows7/8/8.1vdi notworkingaskes aquestion, getscompletelynon relatedanswerSelf submittedticket with noinformation andthe caller wantsit escalated"you are the__th personive spokentoo aboutthis"spamemailtrying toview currentpaystubs onmypayangrydoctorcaller istaking onspeaker"imcomputerilliterate"WFH Calledin usingjabber andhave to restartcomputer"Yes Iamdriving"

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. student was not given userid / did not know to use epc.userid
  2. "I got a new phone"
  3. parent ticket open
  4. mercy connect dot open.com
  5. Mymercy patient forwarded to 3399
  6. myedu call
  7. mfa
  8. VDI calling from desk phone with connectivity issues
  9. "I only have my phone/I dont have a personal computer"
  10. someone emails the MTS All directory asking for help
  11. "I am calling on behalf of doctor..... who is in the other room"
  12. why did tier 1 just spike
  13. someone trying to teams msg or email for IT help
  14. Chromebook
  15. self submitted p1/p2
  16. random background beeping
  17. wanting escalation when viable workaround is too inconvenient to them
  18. queue spikes right when you get back from break
  19. "ive restarted" but uptime says they didnt
  20. does not know how to use their cell phone
  21. printer
  22. someone @'s p1/p1 two secs after posting in that chat
  23. no phone by computer
  24. computer uptime is more than a week
  25. Cant install citrix on Macos X or windows 7/8/8.1
  26. vdi not working
  27. askes a question, gets completely non related answer
  28. Self submitted ticket with no information and the caller wants it escalated
  29. "you are the __th person ive spoken too about this"
  30. spam email
  31. trying to view current paystubs on mypay
  32. angry doctor
  33. caller is taking on speaker
  34. "im computer illiterate"
  35. WFH Called in using jabber and have to restart computer
  36. "Yes I am driving"