computeruptime ismore thana weekVDI callingfrom deskphone withconnectivityissuesmfatrying toview currentpaystubs onmypay"imcomputerilliterate"someoneemails theMTS Alldirectoryasking for helpdoes notknow howto use theircell phone"Yes Iamdriving"myeducall"iverestarted"but uptimesays theydidnt"I got anewphone"caller istaking onspeakerMymercypatientforwardedto 3399"I only havemy phone/Idont have apersonalcomputer"vdi notworkingqueuespikes rightwhen youget backfrom breakno phonebycomputeraskes aquestion, getscompletelynon relatedanswer"I am callingon behalf ofdoctor.....who is in theother room"why didtier 1 justspikeprinterCant installcitrix onMacos X orwindows7/8/8.1student wasnot givenuserid / did notknow to useepc.userid"you are the__th personive spokentoo aboutthis"angrydoctorsomeonetrying toteams msgor email forIT helpmercyconnectdotopen.comparentticketopensomeone@'s p1/p1two secsafter postingin that chatrandombackgroundbeepingwantingescalation whenviableworkaround istoo inconvenientto themWFH Calledin usingjabber andhave to restartcomputerChromebookspamemailSelf submittedticket with noinformation andthe caller wantsit escalatedselfsubmittedp1/p2computeruptime ismore thana weekVDI callingfrom deskphone withconnectivityissuesmfatrying toview currentpaystubs onmypay"imcomputerilliterate"someoneemails theMTS Alldirectoryasking for helpdoes notknow howto use theircell phone"Yes Iamdriving"myeducall"iverestarted"but uptimesays theydidnt"I got anewphone"caller istaking onspeakerMymercypatientforwardedto 3399"I only havemy phone/Idont have apersonalcomputer"vdi notworkingqueuespikes rightwhen youget backfrom breakno phonebycomputeraskes aquestion, getscompletelynon relatedanswer"I am callingon behalf ofdoctor.....who is in theother room"why didtier 1 justspikeprinterCant installcitrix onMacos X orwindows7/8/8.1student wasnot givenuserid / did notknow to useepc.userid"you are the__th personive spokentoo aboutthis"angrydoctorsomeonetrying toteams msgor email forIT helpmercyconnectdotopen.comparentticketopensomeone@'s p1/p1two secsafter postingin that chatrandombackgroundbeepingwantingescalation whenviableworkaround istoo inconvenientto themWFH Calledin usingjabber andhave to restartcomputerChromebookspamemailSelf submittedticket with noinformation andthe caller wantsit escalatedselfsubmittedp1/p2

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. computer uptime is more than a week
  2. VDI calling from desk phone with connectivity issues
  3. mfa
  4. trying to view current paystubs on mypay
  5. "im computer illiterate"
  6. someone emails the MTS All directory asking for help
  7. does not know how to use their cell phone
  8. "Yes I am driving"
  9. myedu call
  10. "ive restarted" but uptime says they didnt
  11. "I got a new phone"
  12. caller is taking on speaker
  13. Mymercy patient forwarded to 3399
  14. "I only have my phone/I dont have a personal computer"
  15. vdi not working
  16. queue spikes right when you get back from break
  17. no phone by computer
  18. askes a question, gets completely non related answer
  19. "I am calling on behalf of doctor..... who is in the other room"
  20. why did tier 1 just spike
  21. printer
  22. Cant install citrix on Macos X or windows 7/8/8.1
  23. student was not given userid / did not know to use epc.userid
  24. "you are the __th person ive spoken too about this"
  25. angry doctor
  26. someone trying to teams msg or email for IT help
  27. mercy connect dot open.com
  28. parent ticket open
  29. someone @'s p1/p1 two secs after posting in that chat
  30. random background beeping
  31. wanting escalation when viable workaround is too inconvenient to them
  32. WFH Called in using jabber and have to restart computer
  33. Chromebook
  34. spam email
  35. Self submitted ticket with no information and the caller wants it escalated
  36. self submitted p1/p2