does notknow howto use theircell phoneCant installcitrix onMacos X orwindows7/8/8.1student wasnot givenuserid / did notknow to useepc.useridwhy didtier 1 justspikemyeducallangrydoctorqueuespikes rightwhen youget backfrom breakSelf submittedticket with noinformation andthe caller wantsit escalatedtrying toview currentpaystubs onmypayspamemail"you are the__th personive spokentoo aboutthis"Chromebookvdi notworkingmercyconnectdotopen.commfaVDI callingfrom deskphone withconnectivityissues"imcomputerilliterate""I am callingon behalf ofdoctor.....who is in theother room"no phonebycomputersomeoneemails theMTS Alldirectoryasking for helpselfsubmittedp1/p2"Yes Iamdriving""I only havemy phone/Idont have apersonalcomputer"caller istaking onspeaker"I got anewphone"wantingescalation whenviableworkaround istoo inconvenientto themprintercomputeruptime ismore thana weekrandombackgroundbeepingparentticketopen"iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT helpsomeone@'s p1/p1two secsafter postingin that chatMymercypatientforwardedto 3399WFH Calledin usingjabber andhave to restartcomputeraskes aquestion, getscompletelynon relatedanswerdoes notknow howto use theircell phoneCant installcitrix onMacos X orwindows7/8/8.1student wasnot givenuserid / did notknow to useepc.useridwhy didtier 1 justspikemyeducallangrydoctorqueuespikes rightwhen youget backfrom breakSelf submittedticket with noinformation andthe caller wantsit escalatedtrying toview currentpaystubs onmypayspamemail"you are the__th personive spokentoo aboutthis"Chromebookvdi notworkingmercyconnectdotopen.commfaVDI callingfrom deskphone withconnectivityissues"imcomputerilliterate""I am callingon behalf ofdoctor.....who is in theother room"no phonebycomputersomeoneemails theMTS Alldirectoryasking for helpselfsubmittedp1/p2"Yes Iamdriving""I only havemy phone/Idont have apersonalcomputer"caller istaking onspeaker"I got anewphone"wantingescalation whenviableworkaround istoo inconvenientto themprintercomputeruptime ismore thana weekrandombackgroundbeepingparentticketopen"iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT helpsomeone@'s p1/p1two secsafter postingin that chatMymercypatientforwardedto 3399WFH Calledin usingjabber andhave to restartcomputeraskes aquestion, getscompletelynon relatedanswer

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. does not know how to use their cell phone
  2. Cant install citrix on Macos X or windows 7/8/8.1
  3. student was not given userid / did not know to use epc.userid
  4. why did tier 1 just spike
  5. myedu call
  6. angry doctor
  7. queue spikes right when you get back from break
  8. Self submitted ticket with no information and the caller wants it escalated
  9. trying to view current paystubs on mypay
  10. spam email
  11. "you are the __th person ive spoken too about this"
  12. Chromebook
  13. vdi not working
  14. mercy connect dot open.com
  15. mfa
  16. VDI calling from desk phone with connectivity issues
  17. "im computer illiterate"
  18. "I am calling on behalf of doctor..... who is in the other room"
  19. no phone by computer
  20. someone emails the MTS All directory asking for help
  21. self submitted p1/p2
  22. "Yes I am driving"
  23. "I only have my phone/I dont have a personal computer"
  24. caller is taking on speaker
  25. "I got a new phone"
  26. wanting escalation when viable workaround is too inconvenient to them
  27. printer
  28. computer uptime is more than a week
  29. random background beeping
  30. parent ticket open
  31. "ive restarted" but uptime says they didnt
  32. someone trying to teams msg or email for IT help
  33. someone @'s p1/p1 two secs after posting in that chat
  34. Mymercy patient forwarded to 3399
  35. WFH Called in using jabber and have to restart computer
  36. askes a question, gets completely non related answer