parentticketopenWFH Calledin usingjabber andhave to restartcomputerCant installcitrix onMacos X orwindows7/8/8.1mfacaller istaking onspeakerVDI callingfrom deskphone withconnectivityissueswhy didtier 1 justspike"you are the__th personive spokentoo aboutthis""I am callingon behalf ofdoctor.....who is in theother room"student wasnot givenuserid / did notknow to useepc.userid"iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT help"Yes Iamdriving"no phonebycomputer"I got anewphone"Chromebookmercyconnectdotopen.comsomeoneemails theMTS Alldirectoryasking for helpprintersomeone@'s p1/p1two secsafter postingin that chattrying toview currentpaystubs onmypaydoes notknow howto use theircell phonecomputeruptime ismore thana weekspamemailangrydoctorSelf submittedticket with noinformation andthe caller wantsit escalatedvdi notworking"imcomputerilliterate"selfsubmittedp1/p2"I only havemy phone/Idont have apersonalcomputer"myeducallMymercypatientforwardedto 3399askes aquestion, getscompletelynon relatedanswerqueuespikes rightwhen youget backfrom breakrandombackgroundbeepingwantingescalation whenviableworkaround istoo inconvenientto themparentticketopenWFH Calledin usingjabber andhave to restartcomputerCant installcitrix onMacos X orwindows7/8/8.1mfacaller istaking onspeakerVDI callingfrom deskphone withconnectivityissueswhy didtier 1 justspike"you are the__th personive spokentoo aboutthis""I am callingon behalf ofdoctor.....who is in theother room"student wasnot givenuserid / did notknow to useepc.userid"iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT help"Yes Iamdriving"no phonebycomputer"I got anewphone"Chromebookmercyconnectdotopen.comsomeoneemails theMTS Alldirectoryasking for helpprintersomeone@'s p1/p1two secsafter postingin that chattrying toview currentpaystubs onmypaydoes notknow howto use theircell phonecomputeruptime ismore thana weekspamemailangrydoctorSelf submittedticket with noinformation andthe caller wantsit escalatedvdi notworking"imcomputerilliterate"selfsubmittedp1/p2"I only havemy phone/Idont have apersonalcomputer"myeducallMymercypatientforwardedto 3399askes aquestion, getscompletelynon relatedanswerqueuespikes rightwhen youget backfrom breakrandombackgroundbeepingwantingescalation whenviableworkaround istoo inconvenientto them

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. parent ticket open
  2. WFH Called in using jabber and have to restart computer
  3. Cant install citrix on Macos X or windows 7/8/8.1
  4. mfa
  5. caller is taking on speaker
  6. VDI calling from desk phone with connectivity issues
  7. why did tier 1 just spike
  8. "you are the __th person ive spoken too about this"
  9. "I am calling on behalf of doctor..... who is in the other room"
  10. student was not given userid / did not know to use epc.userid
  11. "ive restarted" but uptime says they didnt
  12. someone trying to teams msg or email for IT help
  13. "Yes I am driving"
  14. no phone by computer
  15. "I got a new phone"
  16. Chromebook
  17. mercy connect dot open.com
  18. someone emails the MTS All directory asking for help
  19. printer
  20. someone @'s p1/p1 two secs after posting in that chat
  21. trying to view current paystubs on mypay
  22. does not know how to use their cell phone
  23. computer uptime is more than a week
  24. spam email
  25. angry doctor
  26. Self submitted ticket with no information and the caller wants it escalated
  27. vdi not working
  28. "im computer illiterate"
  29. self submitted p1/p2
  30. "I only have my phone/I dont have a personal computer"
  31. myedu call
  32. Mymercy patient forwarded to 3399
  33. askes a question, gets completely non related answer
  34. queue spikes right when you get back from break
  35. random background beeping
  36. wanting escalation when viable workaround is too inconvenient to them