queuespikes rightwhen youget backfrom breakSelf submittedticket with noinformation andthe caller wantsit escalatedwantingescalation whenviableworkaround istoo inconvenientto them"imcomputerilliterate"does notknow howto use theircell phoneselfsubmittedp1/p2askes aquestion, getscompletelynon relatedanswer"I got anewphone""you are the__th personive spokentoo aboutthis"Cant installcitrix onMacos X orwindows7/8/8.1parentticketopen"iverestarted"but uptimesays theydidntcaller istaking onspeakerVDI callingfrom deskphone withconnectivityissuessomeone@'s p1/p1two secsafter postingin that chat"I am callingon behalf ofdoctor.....who is in theother room"no phonebycomputercomputeruptime ismore thana weekmfarandombackgroundbeepingMymercypatientforwardedto 3399myeducall"I only havemy phone/Idont have apersonalcomputer"WFH Calledin usingjabber andhave to restartcomputerangrydoctorspamemailmercyconnectdotopen.com"Yes Iamdriving"someoneemails theMTS Alldirectoryasking for helpvdi notworkingsomeonetrying toteams msgor email forIT helpstudent wasnot givenuserid / did notknow to useepc.useridChromebookprinterwhy didtier 1 justspiketrying toview currentpaystubs onmypayqueuespikes rightwhen youget backfrom breakSelf submittedticket with noinformation andthe caller wantsit escalatedwantingescalation whenviableworkaround istoo inconvenientto them"imcomputerilliterate"does notknow howto use theircell phoneselfsubmittedp1/p2askes aquestion, getscompletelynon relatedanswer"I got anewphone""you are the__th personive spokentoo aboutthis"Cant installcitrix onMacos X orwindows7/8/8.1parentticketopen"iverestarted"but uptimesays theydidntcaller istaking onspeakerVDI callingfrom deskphone withconnectivityissuessomeone@'s p1/p1two secsafter postingin that chat"I am callingon behalf ofdoctor.....who is in theother room"no phonebycomputercomputeruptime ismore thana weekmfarandombackgroundbeepingMymercypatientforwardedto 3399myeducall"I only havemy phone/Idont have apersonalcomputer"WFH Calledin usingjabber andhave to restartcomputerangrydoctorspamemailmercyconnectdotopen.com"Yes Iamdriving"someoneemails theMTS Alldirectoryasking for helpvdi notworkingsomeonetrying toteams msgor email forIT helpstudent wasnot givenuserid / did notknow to useepc.useridChromebookprinterwhy didtier 1 justspiketrying toview currentpaystubs onmypay

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. queue spikes right when you get back from break
  2. Self submitted ticket with no information and the caller wants it escalated
  3. wanting escalation when viable workaround is too inconvenient to them
  4. "im computer illiterate"
  5. does not know how to use their cell phone
  6. self submitted p1/p2
  7. askes a question, gets completely non related answer
  8. "I got a new phone"
  9. "you are the __th person ive spoken too about this"
  10. Cant install citrix on Macos X or windows 7/8/8.1
  11. parent ticket open
  12. "ive restarted" but uptime says they didnt
  13. caller is taking on speaker
  14. VDI calling from desk phone with connectivity issues
  15. someone @'s p1/p1 two secs after posting in that chat
  16. "I am calling on behalf of doctor..... who is in the other room"
  17. no phone by computer
  18. computer uptime is more than a week
  19. mfa
  20. random background beeping
  21. Mymercy patient forwarded to 3399
  22. myedu call
  23. "I only have my phone/I dont have a personal computer"
  24. WFH Called in using jabber and have to restart computer
  25. angry doctor
  26. spam email
  27. mercy connect dot open.com
  28. "Yes I am driving"
  29. someone emails the MTS All directory asking for help
  30. vdi not working
  31. someone trying to teams msg or email for IT help
  32. student was not given userid / did not know to use epc.userid
  33. Chromebook
  34. printer
  35. why did tier 1 just spike
  36. trying to view current paystubs on mypay