parentticketopen"I only havemy phone/Idont have apersonalcomputer""I got anewphone"askes aquestion, getscompletelynon relatedanswerSelf submittedticket with noinformation andthe caller wantsit escalatedMymercypatientforwardedto 3399someonetrying toteams msgor email forIT help"imcomputerilliterate"why didtier 1 justspike"iverestarted"but uptimesays theydidnt"I am callingon behalf ofdoctor.....who is in theother room"spamemail"you are the__th personive spokentoo aboutthis"myeducallstudent wasnot givenuserid / did notknow to useepc.useridwantingescalation whenviableworkaround istoo inconvenientto themangrydoctor"Yes Iamdriving"mfadoes notknow howto use theircell phoneprintercomputeruptime ismore thana weektrying toview currentpaystubs onmypayvdi notworkingmercyconnectdotopen.comsomeoneemails theMTS Alldirectoryasking for helpVDI callingfrom deskphone withconnectivityissuesqueuespikes rightwhen youget backfrom breaksomeone@'s p1/p1two secsafter postingin that chatno phonebycomputerCant installcitrix onMacos X orwindows7/8/8.1selfsubmittedp1/p2WFH Calledin usingjabber andhave to restartcomputercaller istaking onspeakerChromebookrandombackgroundbeepingparentticketopen"I only havemy phone/Idont have apersonalcomputer""I got anewphone"askes aquestion, getscompletelynon relatedanswerSelf submittedticket with noinformation andthe caller wantsit escalatedMymercypatientforwardedto 3399someonetrying toteams msgor email forIT help"imcomputerilliterate"why didtier 1 justspike"iverestarted"but uptimesays theydidnt"I am callingon behalf ofdoctor.....who is in theother room"spamemail"you are the__th personive spokentoo aboutthis"myeducallstudent wasnot givenuserid / did notknow to useepc.useridwantingescalation whenviableworkaround istoo inconvenientto themangrydoctor"Yes Iamdriving"mfadoes notknow howto use theircell phoneprintercomputeruptime ismore thana weektrying toview currentpaystubs onmypayvdi notworkingmercyconnectdotopen.comsomeoneemails theMTS Alldirectoryasking for helpVDI callingfrom deskphone withconnectivityissuesqueuespikes rightwhen youget backfrom breaksomeone@'s p1/p1two secsafter postingin that chatno phonebycomputerCant installcitrix onMacos X orwindows7/8/8.1selfsubmittedp1/p2WFH Calledin usingjabber andhave to restartcomputercaller istaking onspeakerChromebookrandombackgroundbeeping

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. parent ticket open
  2. "I only have my phone/I dont have a personal computer"
  3. "I got a new phone"
  4. askes a question, gets completely non related answer
  5. Self submitted ticket with no information and the caller wants it escalated
  6. Mymercy patient forwarded to 3399
  7. someone trying to teams msg or email for IT help
  8. "im computer illiterate"
  9. why did tier 1 just spike
  10. "ive restarted" but uptime says they didnt
  11. "I am calling on behalf of doctor..... who is in the other room"
  12. spam email
  13. "you are the __th person ive spoken too about this"
  14. myedu call
  15. student was not given userid / did not know to use epc.userid
  16. wanting escalation when viable workaround is too inconvenient to them
  17. angry doctor
  18. "Yes I am driving"
  19. mfa
  20. does not know how to use their cell phone
  21. printer
  22. computer uptime is more than a week
  23. trying to view current paystubs on mypay
  24. vdi not working
  25. mercy connect dot open.com
  26. someone emails the MTS All directory asking for help
  27. VDI calling from desk phone with connectivity issues
  28. queue spikes right when you get back from break
  29. someone @'s p1/p1 two secs after posting in that chat
  30. no phone by computer
  31. Cant install citrix on Macos X or windows 7/8/8.1
  32. self submitted p1/p2
  33. WFH Called in using jabber and have to restart computer
  34. caller is taking on speaker
  35. Chromebook
  36. random background beeping