mercyconnectdotopen.comqueuespikes rightwhen youget backfrom break"you are the__th personive spokentoo aboutthis"Mymercypatientforwardedto 3399VDI callingfrom deskphone withconnectivityissues"imcomputerilliterate"mfaspamemailcaller istaking onspeakercomputeruptime ismore thana weeksomeonetrying toteams msgor email forIT helpCant installcitrix onMacos X orwindows7/8/8.1no phonebycomputerstudent wasnot givenuserid / did notknow to useepc.useridparentticketopen"I only havemy phone/Idont have apersonalcomputer""I am callingon behalf ofdoctor.....who is in theother room"selfsubmittedp1/p2printertrying toview currentpaystubs onmypaymyeducallvdi notworkingsomeone@'s p1/p1two secsafter postingin that chatrandombackgroundbeepingWFH Calledin usingjabber andhave to restartcomputerChromebooksomeoneemails theMTS Alldirectoryasking for helpangrydoctor"iverestarted"but uptimesays theydidntaskes aquestion, getscompletelynon relatedanswer"Yes Iamdriving""I got anewphone"Self submittedticket with noinformation andthe caller wantsit escalateddoes notknow howto use theircell phonewhy didtier 1 justspikewantingescalation whenviableworkaround istoo inconvenientto themmercyconnectdotopen.comqueuespikes rightwhen youget backfrom break"you are the__th personive spokentoo aboutthis"Mymercypatientforwardedto 3399VDI callingfrom deskphone withconnectivityissues"imcomputerilliterate"mfaspamemailcaller istaking onspeakercomputeruptime ismore thana weeksomeonetrying toteams msgor email forIT helpCant installcitrix onMacos X orwindows7/8/8.1no phonebycomputerstudent wasnot givenuserid / did notknow to useepc.useridparentticketopen"I only havemy phone/Idont have apersonalcomputer""I am callingon behalf ofdoctor.....who is in theother room"selfsubmittedp1/p2printertrying toview currentpaystubs onmypaymyeducallvdi notworkingsomeone@'s p1/p1two secsafter postingin that chatrandombackgroundbeepingWFH Calledin usingjabber andhave to restartcomputerChromebooksomeoneemails theMTS Alldirectoryasking for helpangrydoctor"iverestarted"but uptimesays theydidntaskes aquestion, getscompletelynon relatedanswer"Yes Iamdriving""I got anewphone"Self submittedticket with noinformation andthe caller wantsit escalateddoes notknow howto use theircell phonewhy didtier 1 justspikewantingescalation whenviableworkaround istoo inconvenientto them

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. mercy connect dot open.com
  2. queue spikes right when you get back from break
  3. "you are the __th person ive spoken too about this"
  4. Mymercy patient forwarded to 3399
  5. VDI calling from desk phone with connectivity issues
  6. "im computer illiterate"
  7. mfa
  8. spam email
  9. caller is taking on speaker
  10. computer uptime is more than a week
  11. someone trying to teams msg or email for IT help
  12. Cant install citrix on Macos X or windows 7/8/8.1
  13. no phone by computer
  14. student was not given userid / did not know to use epc.userid
  15. parent ticket open
  16. "I only have my phone/I dont have a personal computer"
  17. "I am calling on behalf of doctor..... who is in the other room"
  18. self submitted p1/p2
  19. printer
  20. trying to view current paystubs on mypay
  21. myedu call
  22. vdi not working
  23. someone @'s p1/p1 two secs after posting in that chat
  24. random background beeping
  25. WFH Called in using jabber and have to restart computer
  26. Chromebook
  27. someone emails the MTS All directory asking for help
  28. angry doctor
  29. "ive restarted" but uptime says they didnt
  30. askes a question, gets completely non related answer
  31. "Yes I am driving"
  32. "I got a new phone"
  33. Self submitted ticket with no information and the caller wants it escalated
  34. does not know how to use their cell phone
  35. why did tier 1 just spike
  36. wanting escalation when viable workaround is too inconvenient to them