parentticketopen"iverestarted"but uptimesays theydidntCant installcitrix onMacos X orwindows7/8/8.1"Yes Iamdriving"someone@'s p1/p1two secsafter postingin that chataskes aquestion, getscompletelynon relatedanswerwantingescalation whenviableworkaround istoo inconvenientto themmfaprintermyeducallsomeoneemails theMTS Alldirectoryasking for helpvdi notworkingwhy didtier 1 justspikeno phonebycomputerstudent wasnot givenuserid / did notknow to useepc.userid"I got anewphone"spamemail"I only havemy phone/Idont have apersonalcomputer"randombackgroundbeepingselfsubmittedp1/p2computeruptime ismore thana weekMymercypatientforwardedto 3399"you are the__th personive spokentoo aboutthis"VDI callingfrom deskphone withconnectivityissuesmercyconnectdotopen.comChromebookangrydoctorWFH Calledin usingjabber andhave to restartcomputer"imcomputerilliterate"caller istaking onspeakerdoes notknow howto use theircell phone"I am callingon behalf ofdoctor.....who is in theother room"Self submittedticket with noinformation andthe caller wantsit escalatedqueuespikes rightwhen youget backfrom breaktrying toview currentpaystubs onmypaysomeonetrying toteams msgor email forIT helpparentticketopen"iverestarted"but uptimesays theydidntCant installcitrix onMacos X orwindows7/8/8.1"Yes Iamdriving"someone@'s p1/p1two secsafter postingin that chataskes aquestion, getscompletelynon relatedanswerwantingescalation whenviableworkaround istoo inconvenientto themmfaprintermyeducallsomeoneemails theMTS Alldirectoryasking for helpvdi notworkingwhy didtier 1 justspikeno phonebycomputerstudent wasnot givenuserid / did notknow to useepc.userid"I got anewphone"spamemail"I only havemy phone/Idont have apersonalcomputer"randombackgroundbeepingselfsubmittedp1/p2computeruptime ismore thana weekMymercypatientforwardedto 3399"you are the__th personive spokentoo aboutthis"VDI callingfrom deskphone withconnectivityissuesmercyconnectdotopen.comChromebookangrydoctorWFH Calledin usingjabber andhave to restartcomputer"imcomputerilliterate"caller istaking onspeakerdoes notknow howto use theircell phone"I am callingon behalf ofdoctor.....who is in theother room"Self submittedticket with noinformation andthe caller wantsit escalatedqueuespikes rightwhen youget backfrom breaktrying toview currentpaystubs onmypaysomeonetrying toteams msgor email forIT help

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. parent ticket open
  2. "ive restarted" but uptime says they didnt
  3. Cant install citrix on Macos X or windows 7/8/8.1
  4. "Yes I am driving"
  5. someone @'s p1/p1 two secs after posting in that chat
  6. askes a question, gets completely non related answer
  7. wanting escalation when viable workaround is too inconvenient to them
  8. mfa
  9. printer
  10. myedu call
  11. someone emails the MTS All directory asking for help
  12. vdi not working
  13. why did tier 1 just spike
  14. no phone by computer
  15. student was not given userid / did not know to use epc.userid
  16. "I got a new phone"
  17. spam email
  18. "I only have my phone/I dont have a personal computer"
  19. random background beeping
  20. self submitted p1/p2
  21. computer uptime is more than a week
  22. Mymercy patient forwarded to 3399
  23. "you are the __th person ive spoken too about this"
  24. VDI calling from desk phone with connectivity issues
  25. mercy connect dot open.com
  26. Chromebook
  27. angry doctor
  28. WFH Called in using jabber and have to restart computer
  29. "im computer illiterate"
  30. caller is taking on speaker
  31. does not know how to use their cell phone
  32. "I am calling on behalf of doctor..... who is in the other room"
  33. Self submitted ticket with no information and the caller wants it escalated
  34. queue spikes right when you get back from break
  35. trying to view current paystubs on mypay
  36. someone trying to teams msg or email for IT help