printerstudent wasnot givenuserid / did notknow to useepc.useridno phonebycomputermyeducallcaller istaking onspeakerChromebookmercyconnectdotopen.com"Yes Iamdriving"trying toview currentpaystubs onmypay"I got anewphone""you are the__th personive spokentoo aboutthis""I am callingon behalf ofdoctor.....who is in theother room"askes aquestion, getscompletelynon relatedanswerangrydoctorparentticketopenwantingescalation whenviableworkaround istoo inconvenientto themMymercypatientforwardedto 3399does notknow howto use theircell phonecomputeruptime ismore thana weekqueuespikes rightwhen youget backfrom breakvdi notworking"imcomputerilliterate"mfasomeonetrying toteams msgor email forIT helpVDI callingfrom deskphone withconnectivityissuesselfsubmittedp1/p2"iverestarted"but uptimesays theydidntCant installcitrix onMacos X orwindows7/8/8.1someoneemails theMTS Alldirectoryasking for helpSelf submittedticket with noinformation andthe caller wantsit escalatedspamemailwhy didtier 1 justspikesomeone@'s p1/p1two secsafter postingin that chatWFH Calledin usingjabber andhave to restartcomputerrandombackgroundbeeping"I only havemy phone/Idont have apersonalcomputer"printerstudent wasnot givenuserid / did notknow to useepc.useridno phonebycomputermyeducallcaller istaking onspeakerChromebookmercyconnectdotopen.com"Yes Iamdriving"trying toview currentpaystubs onmypay"I got anewphone""you are the__th personive spokentoo aboutthis""I am callingon behalf ofdoctor.....who is in theother room"askes aquestion, getscompletelynon relatedanswerangrydoctorparentticketopenwantingescalation whenviableworkaround istoo inconvenientto themMymercypatientforwardedto 3399does notknow howto use theircell phonecomputeruptime ismore thana weekqueuespikes rightwhen youget backfrom breakvdi notworking"imcomputerilliterate"mfasomeonetrying toteams msgor email forIT helpVDI callingfrom deskphone withconnectivityissuesselfsubmittedp1/p2"iverestarted"but uptimesays theydidntCant installcitrix onMacos X orwindows7/8/8.1someoneemails theMTS Alldirectoryasking for helpSelf submittedticket with noinformation andthe caller wantsit escalatedspamemailwhy didtier 1 justspikesomeone@'s p1/p1two secsafter postingin that chatWFH Calledin usingjabber andhave to restartcomputerrandombackgroundbeeping"I only havemy phone/Idont have apersonalcomputer"

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. printer
  2. student was not given userid / did not know to use epc.userid
  3. no phone by computer
  4. myedu call
  5. caller is taking on speaker
  6. Chromebook
  7. mercy connect dot open.com
  8. "Yes I am driving"
  9. trying to view current paystubs on mypay
  10. "I got a new phone"
  11. "you are the __th person ive spoken too about this"
  12. "I am calling on behalf of doctor..... who is in the other room"
  13. askes a question, gets completely non related answer
  14. angry doctor
  15. parent ticket open
  16. wanting escalation when viable workaround is too inconvenient to them
  17. Mymercy patient forwarded to 3399
  18. does not know how to use their cell phone
  19. computer uptime is more than a week
  20. queue spikes right when you get back from break
  21. vdi not working
  22. "im computer illiterate"
  23. mfa
  24. someone trying to teams msg or email for IT help
  25. VDI calling from desk phone with connectivity issues
  26. self submitted p1/p2
  27. "ive restarted" but uptime says they didnt
  28. Cant install citrix on Macos X or windows 7/8/8.1
  29. someone emails the MTS All directory asking for help
  30. Self submitted ticket with no information and the caller wants it escalated
  31. spam email
  32. why did tier 1 just spike
  33. someone @'s p1/p1 two secs after posting in that chat
  34. WFH Called in using jabber and have to restart computer
  35. random background beeping
  36. "I only have my phone/I dont have a personal computer"