"iverestarted"but uptimesays theydidntsomeone@'s p1/p1two secsafter postingin that chatVDI callingfrom deskphone withconnectivityissues"Yes Iamdriving"why didtier 1 justspike"I am callingon behalf ofdoctor.....who is in theother room"trying toview currentpaystubs onmypayangrydoctorcomputeruptime ismore thana weekCant installcitrix onMacos X orwindows7/8/8.1askes aquestion, getscompletelynon relatedanswermyeducallmercyconnectdotopen.comsomeoneemails theMTS Alldirectoryasking for helpstudent wasnot givenuserid / did notknow to useepc.userid"imcomputerilliterate"randombackgroundbeeping"I only havemy phone/Idont have apersonalcomputer"selfsubmittedp1/p2"you are the__th personive spokentoo aboutthis"Self submittedticket with noinformation andthe caller wantsit escalatedvdi notworkingno phonebycomputerWFH Calledin usingjabber andhave to restartcomputerdoes notknow howto use theircell phonemfa"I got anewphone"queuespikes rightwhen youget backfrom breakspamemailsomeonetrying toteams msgor email forIT helpMymercypatientforwardedto 3399caller istaking onspeakerChromebookparentticketopenprinterwantingescalation whenviableworkaround istoo inconvenientto them"iverestarted"but uptimesays theydidntsomeone@'s p1/p1two secsafter postingin that chatVDI callingfrom deskphone withconnectivityissues"Yes Iamdriving"why didtier 1 justspike"I am callingon behalf ofdoctor.....who is in theother room"trying toview currentpaystubs onmypayangrydoctorcomputeruptime ismore thana weekCant installcitrix onMacos X orwindows7/8/8.1askes aquestion, getscompletelynon relatedanswermyeducallmercyconnectdotopen.comsomeoneemails theMTS Alldirectoryasking for helpstudent wasnot givenuserid / did notknow to useepc.userid"imcomputerilliterate"randombackgroundbeeping"I only havemy phone/Idont have apersonalcomputer"selfsubmittedp1/p2"you are the__th personive spokentoo aboutthis"Self submittedticket with noinformation andthe caller wantsit escalatedvdi notworkingno phonebycomputerWFH Calledin usingjabber andhave to restartcomputerdoes notknow howto use theircell phonemfa"I got anewphone"queuespikes rightwhen youget backfrom breakspamemailsomeonetrying toteams msgor email forIT helpMymercypatientforwardedto 3399caller istaking onspeakerChromebookparentticketopenprinterwantingescalation whenviableworkaround istoo inconvenientto them

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "ive restarted" but uptime says they didnt
  2. someone @'s p1/p1 two secs after posting in that chat
  3. VDI calling from desk phone with connectivity issues
  4. "Yes I am driving"
  5. why did tier 1 just spike
  6. "I am calling on behalf of doctor..... who is in the other room"
  7. trying to view current paystubs on mypay
  8. angry doctor
  9. computer uptime is more than a week
  10. Cant install citrix on Macos X or windows 7/8/8.1
  11. askes a question, gets completely non related answer
  12. myedu call
  13. mercy connect dot open.com
  14. someone emails the MTS All directory asking for help
  15. student was not given userid / did not know to use epc.userid
  16. "im computer illiterate"
  17. random background beeping
  18. "I only have my phone/I dont have a personal computer"
  19. self submitted p1/p2
  20. "you are the __th person ive spoken too about this"
  21. Self submitted ticket with no information and the caller wants it escalated
  22. vdi not working
  23. no phone by computer
  24. WFH Called in using jabber and have to restart computer
  25. does not know how to use their cell phone
  26. mfa
  27. "I got a new phone"
  28. queue spikes right when you get back from break
  29. spam email
  30. someone trying to teams msg or email for IT help
  31. Mymercy patient forwarded to 3399
  32. caller is taking on speaker
  33. Chromebook
  34. parent ticket open
  35. printer
  36. wanting escalation when viable workaround is too inconvenient to them