"I only havemy phone/Idont have apersonalcomputer"no phonebycomputerqueuespikes rightwhen youget backfrom breakstudent wasnot givenuserid / did notknow to useepc.useridSelf submittedticket with noinformation andthe caller wantsit escalated"I am callingon behalf ofdoctor.....who is in theother room"someonetrying toteams msgor email forIT helpmyeducallrandombackgroundbeepingwantingescalation whenviableworkaround istoo inconvenientto themWFH Calledin usingjabber andhave to restartcomputerprinteraskes aquestion, getscompletelynon relatedanswerwhy didtier 1 justspikeCant installcitrix onMacos X orwindows7/8/8.1someone@'s p1/p1two secsafter postingin that chatvdi notworking"you are the__th personive spokentoo aboutthis"someoneemails theMTS Alldirectoryasking for help"I got anewphone"selfsubmittedp1/p2caller istaking onspeaker"iverestarted"but uptimesays theydidnttrying toview currentpaystubs onmypaycomputeruptime ismore thana weekspamemailVDI callingfrom deskphone withconnectivityissuesdoes notknow howto use theircell phonemercyconnectdotopen.comangrydoctorparentticketopen"Yes Iamdriving"mfaMymercypatientforwardedto 3399"imcomputerilliterate"Chromebook"I only havemy phone/Idont have apersonalcomputer"no phonebycomputerqueuespikes rightwhen youget backfrom breakstudent wasnot givenuserid / did notknow to useepc.useridSelf submittedticket with noinformation andthe caller wantsit escalated"I am callingon behalf ofdoctor.....who is in theother room"someonetrying toteams msgor email forIT helpmyeducallrandombackgroundbeepingwantingescalation whenviableworkaround istoo inconvenientto themWFH Calledin usingjabber andhave to restartcomputerprinteraskes aquestion, getscompletelynon relatedanswerwhy didtier 1 justspikeCant installcitrix onMacos X orwindows7/8/8.1someone@'s p1/p1two secsafter postingin that chatvdi notworking"you are the__th personive spokentoo aboutthis"someoneemails theMTS Alldirectoryasking for help"I got anewphone"selfsubmittedp1/p2caller istaking onspeaker"iverestarted"but uptimesays theydidnttrying toview currentpaystubs onmypaycomputeruptime ismore thana weekspamemailVDI callingfrom deskphone withconnectivityissuesdoes notknow howto use theircell phonemercyconnectdotopen.comangrydoctorparentticketopen"Yes Iamdriving"mfaMymercypatientforwardedto 3399"imcomputerilliterate"Chromebook

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I only have my phone/I dont have a personal computer"
  2. no phone by computer
  3. queue spikes right when you get back from break
  4. student was not given userid / did not know to use epc.userid
  5. Self submitted ticket with no information and the caller wants it escalated
  6. "I am calling on behalf of doctor..... who is in the other room"
  7. someone trying to teams msg or email for IT help
  8. myedu call
  9. random background beeping
  10. wanting escalation when viable workaround is too inconvenient to them
  11. WFH Called in using jabber and have to restart computer
  12. printer
  13. askes a question, gets completely non related answer
  14. why did tier 1 just spike
  15. Cant install citrix on Macos X or windows 7/8/8.1
  16. someone @'s p1/p1 two secs after posting in that chat
  17. vdi not working
  18. "you are the __th person ive spoken too about this"
  19. someone emails the MTS All directory asking for help
  20. "I got a new phone"
  21. self submitted p1/p2
  22. caller is taking on speaker
  23. "ive restarted" but uptime says they didnt
  24. trying to view current paystubs on mypay
  25. computer uptime is more than a week
  26. spam email
  27. VDI calling from desk phone with connectivity issues
  28. does not know how to use their cell phone
  29. mercy connect dot open.com
  30. angry doctor
  31. parent ticket open
  32. "Yes I am driving"
  33. mfa
  34. Mymercy patient forwarded to 3399
  35. "im computer illiterate"
  36. Chromebook