queuespikes rightwhen youget backfrom break"Yes Iamdriving""I only havemy phone/Idont have apersonalcomputer"mercyconnectdotopen.com"I got anewphone"wantingescalation whenviableworkaround istoo inconvenientto themCant installcitrix onMacos X orwindows7/8/8.1selfsubmittedp1/p2why didtier 1 justspikemyeducallvdi notworkingstudent wasnot givenuserid / did notknow to useepc.useridcomputeruptime ismore thana weekMymercypatientforwardedto 3399askes aquestion, getscompletelynon relatedanswerWFH Calledin usingjabber andhave to restartcomputer"iverestarted"but uptimesays theydidntsomeoneemails theMTS Alldirectoryasking for helptrying toview currentpaystubs onmypayno phonebycomputermfadoes notknow howto use theircell phonerandombackgroundbeeping"imcomputerilliterate"VDI callingfrom deskphone withconnectivityissues"you are the__th personive spokentoo aboutthis"Self submittedticket with noinformation andthe caller wantsit escalatedspamemailcaller istaking onspeaker"I am callingon behalf ofdoctor.....who is in theother room"Chromebookparentticketopensomeone@'s p1/p1two secsafter postingin that chatprintersomeonetrying toteams msgor email forIT helpangrydoctorqueuespikes rightwhen youget backfrom break"Yes Iamdriving""I only havemy phone/Idont have apersonalcomputer"mercyconnectdotopen.com"I got anewphone"wantingescalation whenviableworkaround istoo inconvenientto themCant installcitrix onMacos X orwindows7/8/8.1selfsubmittedp1/p2why didtier 1 justspikemyeducallvdi notworkingstudent wasnot givenuserid / did notknow to useepc.useridcomputeruptime ismore thana weekMymercypatientforwardedto 3399askes aquestion, getscompletelynon relatedanswerWFH Calledin usingjabber andhave to restartcomputer"iverestarted"but uptimesays theydidntsomeoneemails theMTS Alldirectoryasking for helptrying toview currentpaystubs onmypayno phonebycomputermfadoes notknow howto use theircell phonerandombackgroundbeeping"imcomputerilliterate"VDI callingfrom deskphone withconnectivityissues"you are the__th personive spokentoo aboutthis"Self submittedticket with noinformation andthe caller wantsit escalatedspamemailcaller istaking onspeaker"I am callingon behalf ofdoctor.....who is in theother room"Chromebookparentticketopensomeone@'s p1/p1two secsafter postingin that chatprintersomeonetrying toteams msgor email forIT helpangrydoctor

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. queue spikes right when you get back from break
  2. "Yes I am driving"
  3. "I only have my phone/I dont have a personal computer"
  4. mercy connect dot open.com
  5. "I got a new phone"
  6. wanting escalation when viable workaround is too inconvenient to them
  7. Cant install citrix on Macos X or windows 7/8/8.1
  8. self submitted p1/p2
  9. why did tier 1 just spike
  10. myedu call
  11. vdi not working
  12. student was not given userid / did not know to use epc.userid
  13. computer uptime is more than a week
  14. Mymercy patient forwarded to 3399
  15. askes a question, gets completely non related answer
  16. WFH Called in using jabber and have to restart computer
  17. "ive restarted" but uptime says they didnt
  18. someone emails the MTS All directory asking for help
  19. trying to view current paystubs on mypay
  20. no phone by computer
  21. mfa
  22. does not know how to use their cell phone
  23. random background beeping
  24. "im computer illiterate"
  25. VDI calling from desk phone with connectivity issues
  26. "you are the __th person ive spoken too about this"
  27. Self submitted ticket with no information and the caller wants it escalated
  28. spam email
  29. caller is taking on speaker
  30. "I am calling on behalf of doctor..... who is in the other room"
  31. Chromebook
  32. parent ticket open
  33. someone @'s p1/p1 two secs after posting in that chat
  34. printer
  35. someone trying to teams msg or email for IT help
  36. angry doctor