askes aquestion, getscompletelynon relatedanswer"I am callingon behalf ofdoctor.....who is in theother room"computeruptime ismore thana weekvdi notworkingwantingescalation whenviableworkaround istoo inconvenientto themCant installcitrix onMacos X orwindows7/8/8.1"Yes Iamdriving"printermercyconnectdotopen.comspamemailMymercypatientforwardedto 3399randombackgroundbeeping"I got anewphone"parentticketopenwhy didtier 1 justspikestudent wasnot givenuserid / did notknow to useepc.userid"iverestarted"but uptimesays theydidnttrying toview currentpaystubs onmypayWFH Calledin usingjabber andhave to restartcomputerVDI callingfrom deskphone withconnectivityissuesmfasomeonetrying toteams msgor email forIT help"imcomputerilliterate"no phonebycomputersomeone@'s p1/p1two secsafter postingin that chatselfsubmittedp1/p2"you are the__th personive spokentoo aboutthis"angrydoctorChromebook"I only havemy phone/Idont have apersonalcomputer"caller istaking onspeakerSelf submittedticket with noinformation andthe caller wantsit escalatedmyeducalldoes notknow howto use theircell phonequeuespikes rightwhen youget backfrom breaksomeoneemails theMTS Alldirectoryasking for helpaskes aquestion, getscompletelynon relatedanswer"I am callingon behalf ofdoctor.....who is in theother room"computeruptime ismore thana weekvdi notworkingwantingescalation whenviableworkaround istoo inconvenientto themCant installcitrix onMacos X orwindows7/8/8.1"Yes Iamdriving"printermercyconnectdotopen.comspamemailMymercypatientforwardedto 3399randombackgroundbeeping"I got anewphone"parentticketopenwhy didtier 1 justspikestudent wasnot givenuserid / did notknow to useepc.userid"iverestarted"but uptimesays theydidnttrying toview currentpaystubs onmypayWFH Calledin usingjabber andhave to restartcomputerVDI callingfrom deskphone withconnectivityissuesmfasomeonetrying toteams msgor email forIT help"imcomputerilliterate"no phonebycomputersomeone@'s p1/p1two secsafter postingin that chatselfsubmittedp1/p2"you are the__th personive spokentoo aboutthis"angrydoctorChromebook"I only havemy phone/Idont have apersonalcomputer"caller istaking onspeakerSelf submittedticket with noinformation andthe caller wantsit escalatedmyeducalldoes notknow howto use theircell phonequeuespikes rightwhen youget backfrom breaksomeoneemails theMTS Alldirectoryasking for help

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. askes a question, gets completely non related answer
  2. "I am calling on behalf of doctor..... who is in the other room"
  3. computer uptime is more than a week
  4. vdi not working
  5. wanting escalation when viable workaround is too inconvenient to them
  6. Cant install citrix on Macos X or windows 7/8/8.1
  7. "Yes I am driving"
  8. printer
  9. mercy connect dot open.com
  10. spam email
  11. Mymercy patient forwarded to 3399
  12. random background beeping
  13. "I got a new phone"
  14. parent ticket open
  15. why did tier 1 just spike
  16. student was not given userid / did not know to use epc.userid
  17. "ive restarted" but uptime says they didnt
  18. trying to view current paystubs on mypay
  19. WFH Called in using jabber and have to restart computer
  20. VDI calling from desk phone with connectivity issues
  21. mfa
  22. someone trying to teams msg or email for IT help
  23. "im computer illiterate"
  24. no phone by computer
  25. someone @'s p1/p1 two secs after posting in that chat
  26. self submitted p1/p2
  27. "you are the __th person ive spoken too about this"
  28. angry doctor
  29. Chromebook
  30. "I only have my phone/I dont have a personal computer"
  31. caller is taking on speaker
  32. Self submitted ticket with no information and the caller wants it escalated
  33. myedu call
  34. does not know how to use their cell phone
  35. queue spikes right when you get back from break
  36. someone emails the MTS All directory asking for help