parentticketopenmercyconnectdotopen.comrandombackgroundbeepingCant installcitrix onMacos X orwindows7/8/8.1Self submittedticket with noinformation andthe caller wantsit escalatedsomeonetrying toteams msgor email forIT helpprinter"I got anewphone"WFH Calledin usingjabber andhave to restartcomputer"I only havemy phone/Idont have apersonalcomputer"Chromebookmyeducallmfawantingescalation whenviableworkaround istoo inconvenientto themcomputeruptime ismore thana weekqueuespikes rightwhen youget backfrom breakaskes aquestion, getscompletelynon relatedanswer"I am callingon behalf ofdoctor.....who is in theother room"angrydoctorsomeoneemails theMTS Alldirectoryasking for help"imcomputerilliterate"VDI callingfrom deskphone withconnectivityissuesspamemailsomeone@'s p1/p1two secsafter postingin that chatvdi notworkingMymercypatientforwardedto 3399"Yes Iamdriving"does notknow howto use theircell phone"you are the__th personive spokentoo aboutthis""iverestarted"but uptimesays theydidnttrying toview currentpaystubs onmypayno phonebycomputercaller istaking onspeakerstudent wasnot givenuserid / did notknow to useepc.useridselfsubmittedp1/p2why didtier 1 justspikeparentticketopenmercyconnectdotopen.comrandombackgroundbeepingCant installcitrix onMacos X orwindows7/8/8.1Self submittedticket with noinformation andthe caller wantsit escalatedsomeonetrying toteams msgor email forIT helpprinter"I got anewphone"WFH Calledin usingjabber andhave to restartcomputer"I only havemy phone/Idont have apersonalcomputer"Chromebookmyeducallmfawantingescalation whenviableworkaround istoo inconvenientto themcomputeruptime ismore thana weekqueuespikes rightwhen youget backfrom breakaskes aquestion, getscompletelynon relatedanswer"I am callingon behalf ofdoctor.....who is in theother room"angrydoctorsomeoneemails theMTS Alldirectoryasking for help"imcomputerilliterate"VDI callingfrom deskphone withconnectivityissuesspamemailsomeone@'s p1/p1two secsafter postingin that chatvdi notworkingMymercypatientforwardedto 3399"Yes Iamdriving"does notknow howto use theircell phone"you are the__th personive spokentoo aboutthis""iverestarted"but uptimesays theydidnttrying toview currentpaystubs onmypayno phonebycomputercaller istaking onspeakerstudent wasnot givenuserid / did notknow to useepc.useridselfsubmittedp1/p2why didtier 1 justspike

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. parent ticket open
  2. mercy connect dot open.com
  3. random background beeping
  4. Cant install citrix on Macos X or windows 7/8/8.1
  5. Self submitted ticket with no information and the caller wants it escalated
  6. someone trying to teams msg or email for IT help
  7. printer
  8. "I got a new phone"
  9. WFH Called in using jabber and have to restart computer
  10. "I only have my phone/I dont have a personal computer"
  11. Chromebook
  12. myedu call
  13. mfa
  14. wanting escalation when viable workaround is too inconvenient to them
  15. computer uptime is more than a week
  16. queue spikes right when you get back from break
  17. askes a question, gets completely non related answer
  18. "I am calling on behalf of doctor..... who is in the other room"
  19. angry doctor
  20. someone emails the MTS All directory asking for help
  21. "im computer illiterate"
  22. VDI calling from desk phone with connectivity issues
  23. spam email
  24. someone @'s p1/p1 two secs after posting in that chat
  25. vdi not working
  26. Mymercy patient forwarded to 3399
  27. "Yes I am driving"
  28. does not know how to use their cell phone
  29. "you are the __th person ive spoken too about this"
  30. "ive restarted" but uptime says they didnt
  31. trying to view current paystubs on mypay
  32. no phone by computer
  33. caller is taking on speaker
  34. student was not given userid / did not know to use epc.userid
  35. self submitted p1/p2
  36. why did tier 1 just spike