Mymercypatientforwardedto 3399wantingescalation whenviableworkaround istoo inconvenientto themsomeoneemails theMTS Alldirectoryasking for helpWFH Calledin usingjabber andhave to restartcomputermfa"Yes Iamdriving"angrydoctorcomputeruptime ismore thana weekqueuespikes rightwhen youget backfrom breaksomeonetrying toteams msgor email forIT helpwhy didtier 1 justspike"imcomputerilliterate"mercyconnectdotopen.comstudent wasnot givenuserid / did notknow to useepc.userid"iverestarted"but uptimesays theydidntselfsubmittedp1/p2Chromebooksomeone@'s p1/p1two secsafter postingin that chat"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phonespamemail"I got anewphone"Self submittedticket with noinformation andthe caller wantsit escalatedVDI callingfrom deskphone withconnectivityissuesrandombackgroundbeepingaskes aquestion, getscompletelynon relatedanswerno phonebycomputermyeducallvdi notworking"I am callingon behalf ofdoctor.....who is in theother room"parentticketopenprintertrying toview currentpaystubs onmypay"I only havemy phone/Idont have apersonalcomputer"caller istaking onspeakerCant installcitrix onMacos X orwindows7/8/8.1Mymercypatientforwardedto 3399wantingescalation whenviableworkaround istoo inconvenientto themsomeoneemails theMTS Alldirectoryasking for helpWFH Calledin usingjabber andhave to restartcomputermfa"Yes Iamdriving"angrydoctorcomputeruptime ismore thana weekqueuespikes rightwhen youget backfrom breaksomeonetrying toteams msgor email forIT helpwhy didtier 1 justspike"imcomputerilliterate"mercyconnectdotopen.comstudent wasnot givenuserid / did notknow to useepc.userid"iverestarted"but uptimesays theydidntselfsubmittedp1/p2Chromebooksomeone@'s p1/p1two secsafter postingin that chat"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phonespamemail"I got anewphone"Self submittedticket with noinformation andthe caller wantsit escalatedVDI callingfrom deskphone withconnectivityissuesrandombackgroundbeepingaskes aquestion, getscompletelynon relatedanswerno phonebycomputermyeducallvdi notworking"I am callingon behalf ofdoctor.....who is in theother room"parentticketopenprintertrying toview currentpaystubs onmypay"I only havemy phone/Idont have apersonalcomputer"caller istaking onspeakerCant installcitrix onMacos X orwindows7/8/8.1

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mymercy patient forwarded to 3399
  2. wanting escalation when viable workaround is too inconvenient to them
  3. someone emails the MTS All directory asking for help
  4. WFH Called in using jabber and have to restart computer
  5. mfa
  6. "Yes I am driving"
  7. angry doctor
  8. computer uptime is more than a week
  9. queue spikes right when you get back from break
  10. someone trying to teams msg or email for IT help
  11. why did tier 1 just spike
  12. "im computer illiterate"
  13. mercy connect dot open.com
  14. student was not given userid / did not know to use epc.userid
  15. "ive restarted" but uptime says they didnt
  16. self submitted p1/p2
  17. Chromebook
  18. someone @'s p1/p1 two secs after posting in that chat
  19. "you are the __th person ive spoken too about this"
  20. does not know how to use their cell phone
  21. spam email
  22. "I got a new phone"
  23. Self submitted ticket with no information and the caller wants it escalated
  24. VDI calling from desk phone with connectivity issues
  25. random background beeping
  26. askes a question, gets completely non related answer
  27. no phone by computer
  28. myedu call
  29. vdi not working
  30. "I am calling on behalf of doctor..... who is in the other room"
  31. parent ticket open
  32. printer
  33. trying to view current paystubs on mypay
  34. "I only have my phone/I dont have a personal computer"
  35. caller is taking on speaker
  36. Cant install citrix on Macos X or windows 7/8/8.1