printersomeonetrying toteams msgor email forIT help"imcomputerilliterate"angrydoctorVDI callingfrom deskphone withconnectivityissuesSelf submittedticket with noinformation andthe caller wantsit escalatedselfsubmittedp1/p2"you are the__th personive spokentoo aboutthis""iverestarted"but uptimesays theydidntcomputeruptime ismore thana week"Yes Iamdriving"mercyconnectdotopen.comtrying toview currentpaystubs onmypay"I am callingon behalf ofdoctor.....who is in theother room"askes aquestion, getscompletelynon relatedanswerdoes notknow howto use theircell phonespamemailparentticketopenwhy didtier 1 justspike"I only havemy phone/Idont have apersonalcomputer"Mymercypatientforwardedto 3399"I got anewphone"caller istaking onspeakerwantingescalation whenviableworkaround istoo inconvenientto themrandombackgroundbeepingqueuespikes rightwhen youget backfrom breakmfasomeone@'s p1/p1two secsafter postingin that chatvdi notworkingChromebookCant installcitrix onMacos X orwindows7/8/8.1WFH Calledin usingjabber andhave to restartcomputersomeoneemails theMTS Alldirectoryasking for helpno phonebycomputermyeducallstudent wasnot givenuserid / did notknow to useepc.useridprintersomeonetrying toteams msgor email forIT help"imcomputerilliterate"angrydoctorVDI callingfrom deskphone withconnectivityissuesSelf submittedticket with noinformation andthe caller wantsit escalatedselfsubmittedp1/p2"you are the__th personive spokentoo aboutthis""iverestarted"but uptimesays theydidntcomputeruptime ismore thana week"Yes Iamdriving"mercyconnectdotopen.comtrying toview currentpaystubs onmypay"I am callingon behalf ofdoctor.....who is in theother room"askes aquestion, getscompletelynon relatedanswerdoes notknow howto use theircell phonespamemailparentticketopenwhy didtier 1 justspike"I only havemy phone/Idont have apersonalcomputer"Mymercypatientforwardedto 3399"I got anewphone"caller istaking onspeakerwantingescalation whenviableworkaround istoo inconvenientto themrandombackgroundbeepingqueuespikes rightwhen youget backfrom breakmfasomeone@'s p1/p1two secsafter postingin that chatvdi notworkingChromebookCant installcitrix onMacos X orwindows7/8/8.1WFH Calledin usingjabber andhave to restartcomputersomeoneemails theMTS Alldirectoryasking for helpno phonebycomputermyeducallstudent wasnot givenuserid / did notknow to useepc.userid

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. printer
  2. someone trying to teams msg or email for IT help
  3. "im computer illiterate"
  4. angry doctor
  5. VDI calling from desk phone with connectivity issues
  6. Self submitted ticket with no information and the caller wants it escalated
  7. self submitted p1/p2
  8. "you are the __th person ive spoken too about this"
  9. "ive restarted" but uptime says they didnt
  10. computer uptime is more than a week
  11. "Yes I am driving"
  12. mercy connect dot open.com
  13. trying to view current paystubs on mypay
  14. "I am calling on behalf of doctor..... who is in the other room"
  15. askes a question, gets completely non related answer
  16. does not know how to use their cell phone
  17. spam email
  18. parent ticket open
  19. why did tier 1 just spike
  20. "I only have my phone/I dont have a personal computer"
  21. Mymercy patient forwarded to 3399
  22. "I got a new phone"
  23. caller is taking on speaker
  24. wanting escalation when viable workaround is too inconvenient to them
  25. random background beeping
  26. queue spikes right when you get back from break
  27. mfa
  28. someone @'s p1/p1 two secs after posting in that chat
  29. vdi not working
  30. Chromebook
  31. Cant install citrix on Macos X or windows 7/8/8.1
  32. WFH Called in using jabber and have to restart computer
  33. someone emails the MTS All directory asking for help
  34. no phone by computer
  35. myedu call
  36. student was not given userid / did not know to use epc.userid