caller istaking onspeakerselfsubmittedp1/p2why didtier 1 justspikeangrydoctorChromebook"imcomputerilliterate""I am callingon behalf ofdoctor.....who is in theother room"printerWFH Calledin usingjabber andhave to restartcomputerparentticketopenmfatrying toview currentpaystubs onmypaysomeonetrying toteams msgor email forIT helpqueuespikes rightwhen youget backfrom breakstudent wasnot givenuserid / did notknow to useepc.useridwantingescalation whenviableworkaround istoo inconvenientto themCant installcitrix onMacos X orwindows7/8/8.1"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phonemyeducallsomeone@'s p1/p1two secsafter postingin that chat"I only havemy phone/Idont have apersonalcomputer"spamemailSelf submittedticket with noinformation andthe caller wantsit escalatedsomeoneemails theMTS Alldirectoryasking for helpaskes aquestion, getscompletelynon relatedanswervdi notworking"iverestarted"but uptimesays theydidnt"Yes Iamdriving"computeruptime ismore thana weekrandombackgroundbeepingno phonebycomputerMymercypatientforwardedto 3399mercyconnectdotopen.comVDI callingfrom deskphone withconnectivityissues"I got anewphone"caller istaking onspeakerselfsubmittedp1/p2why didtier 1 justspikeangrydoctorChromebook"imcomputerilliterate""I am callingon behalf ofdoctor.....who is in theother room"printerWFH Calledin usingjabber andhave to restartcomputerparentticketopenmfatrying toview currentpaystubs onmypaysomeonetrying toteams msgor email forIT helpqueuespikes rightwhen youget backfrom breakstudent wasnot givenuserid / did notknow to useepc.useridwantingescalation whenviableworkaround istoo inconvenientto themCant installcitrix onMacos X orwindows7/8/8.1"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phonemyeducallsomeone@'s p1/p1two secsafter postingin that chat"I only havemy phone/Idont have apersonalcomputer"spamemailSelf submittedticket with noinformation andthe caller wantsit escalatedsomeoneemails theMTS Alldirectoryasking for helpaskes aquestion, getscompletelynon relatedanswervdi notworking"iverestarted"but uptimesays theydidnt"Yes Iamdriving"computeruptime ismore thana weekrandombackgroundbeepingno phonebycomputerMymercypatientforwardedto 3399mercyconnectdotopen.comVDI callingfrom deskphone withconnectivityissues"I got anewphone"

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. caller is taking on speaker
  2. self submitted p1/p2
  3. why did tier 1 just spike
  4. angry doctor
  5. Chromebook
  6. "im computer illiterate"
  7. "I am calling on behalf of doctor..... who is in the other room"
  8. printer
  9. WFH Called in using jabber and have to restart computer
  10. parent ticket open
  11. mfa
  12. trying to view current paystubs on mypay
  13. someone trying to teams msg or email for IT help
  14. queue spikes right when you get back from break
  15. student was not given userid / did not know to use epc.userid
  16. wanting escalation when viable workaround is too inconvenient to them
  17. Cant install citrix on Macos X or windows 7/8/8.1
  18. "you are the __th person ive spoken too about this"
  19. does not know how to use their cell phone
  20. myedu call
  21. someone @'s p1/p1 two secs after posting in that chat
  22. "I only have my phone/I dont have a personal computer"
  23. spam email
  24. Self submitted ticket with no information and the caller wants it escalated
  25. someone emails the MTS All directory asking for help
  26. askes a question, gets completely non related answer
  27. vdi not working
  28. "ive restarted" but uptime says they didnt
  29. "Yes I am driving"
  30. computer uptime is more than a week
  31. random background beeping
  32. no phone by computer
  33. Mymercy patient forwarded to 3399
  34. mercy connect dot open.com
  35. VDI calling from desk phone with connectivity issues
  36. "I got a new phone"