randombackgroundbeeping"I got anewphone"someoneemails theMTS Alldirectoryasking for helpmfatrying toview currentpaystubs onmypayaskes aquestion, getscompletelynon relatedanswerwantingescalation whenviableworkaround istoo inconvenientto themMymercypatientforwardedto 3399"I only havemy phone/Idont have apersonalcomputer"vdi notworkingdoes notknow howto use theircell phoneChromebookcaller istaking onspeakerno phonebycomputerVDI callingfrom deskphone withconnectivityissues"iverestarted"but uptimesays theydidntWFH Calledin usingjabber andhave to restartcomputerspamemail"imcomputerilliterate"Cant installcitrix onMacos X orwindows7/8/8.1angrydoctorsomeonetrying toteams msgor email forIT helpsomeone@'s p1/p1two secsafter postingin that chat"Yes Iamdriving"queuespikes rightwhen youget backfrom breakstudent wasnot givenuserid / did notknow to useepc.useridprintermyeducallSelf submittedticket with noinformation andthe caller wantsit escalatedwhy didtier 1 justspikeparentticketopenselfsubmittedp1/p2mercyconnectdotopen.comcomputeruptime ismore thana week"I am callingon behalf ofdoctor.....who is in theother room""you are the__th personive spokentoo aboutthis"randombackgroundbeeping"I got anewphone"someoneemails theMTS Alldirectoryasking for helpmfatrying toview currentpaystubs onmypayaskes aquestion, getscompletelynon relatedanswerwantingescalation whenviableworkaround istoo inconvenientto themMymercypatientforwardedto 3399"I only havemy phone/Idont have apersonalcomputer"vdi notworkingdoes notknow howto use theircell phoneChromebookcaller istaking onspeakerno phonebycomputerVDI callingfrom deskphone withconnectivityissues"iverestarted"but uptimesays theydidntWFH Calledin usingjabber andhave to restartcomputerspamemail"imcomputerilliterate"Cant installcitrix onMacos X orwindows7/8/8.1angrydoctorsomeonetrying toteams msgor email forIT helpsomeone@'s p1/p1two secsafter postingin that chat"Yes Iamdriving"queuespikes rightwhen youget backfrom breakstudent wasnot givenuserid / did notknow to useepc.useridprintermyeducallSelf submittedticket with noinformation andthe caller wantsit escalatedwhy didtier 1 justspikeparentticketopenselfsubmittedp1/p2mercyconnectdotopen.comcomputeruptime ismore thana week"I am callingon behalf ofdoctor.....who is in theother room""you are the__th personive spokentoo aboutthis"

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. random background beeping
  2. "I got a new phone"
  3. someone emails the MTS All directory asking for help
  4. mfa
  5. trying to view current paystubs on mypay
  6. askes a question, gets completely non related answer
  7. wanting escalation when viable workaround is too inconvenient to them
  8. Mymercy patient forwarded to 3399
  9. "I only have my phone/I dont have a personal computer"
  10. vdi not working
  11. does not know how to use their cell phone
  12. Chromebook
  13. caller is taking on speaker
  14. no phone by computer
  15. VDI calling from desk phone with connectivity issues
  16. "ive restarted" but uptime says they didnt
  17. WFH Called in using jabber and have to restart computer
  18. spam email
  19. "im computer illiterate"
  20. Cant install citrix on Macos X or windows 7/8/8.1
  21. angry doctor
  22. someone trying to teams msg or email for IT help
  23. someone @'s p1/p1 two secs after posting in that chat
  24. "Yes I am driving"
  25. queue spikes right when you get back from break
  26. student was not given userid / did not know to use epc.userid
  27. printer
  28. myedu call
  29. Self submitted ticket with no information and the caller wants it escalated
  30. why did tier 1 just spike
  31. parent ticket open
  32. self submitted p1/p2
  33. mercy connect dot open.com
  34. computer uptime is more than a week
  35. "I am calling on behalf of doctor..... who is in the other room"
  36. "you are the __th person ive spoken too about this"