Cant installcitrix onMacos X orwindows7/8/8.1Mymercypatientforwardedto 3399queuespikes rightwhen youget backfrom break"I got anewphone"no phonebycomputerangrydoctor"I only havemy phone/Idont have apersonalcomputer"VDI callingfrom deskphone withconnectivityissues"Yes Iamdriving"mfamercyconnectdotopen.comChromebook"you are the__th personive spokentoo aboutthis"caller istaking onspeakerprintersomeone@'s p1/p1two secsafter postingin that chatcomputeruptime ismore thana weekwhy didtier 1 justspike"iverestarted"but uptimesays theydidntwantingescalation whenviableworkaround istoo inconvenientto themparentticketopen"I am callingon behalf ofdoctor.....who is in theother room"vdi notworkingspamemail"imcomputerilliterate"selfsubmittedp1/p2student wasnot givenuserid / did notknow to useepc.useridrandombackgroundbeepingmyeducallaskes aquestion, getscompletelynon relatedanswerSelf submittedticket with noinformation andthe caller wantsit escalatedsomeonetrying toteams msgor email forIT helptrying toview currentpaystubs onmypayWFH Calledin usingjabber andhave to restartcomputerdoes notknow howto use theircell phonesomeoneemails theMTS Alldirectoryasking for helpCant installcitrix onMacos X orwindows7/8/8.1Mymercypatientforwardedto 3399queuespikes rightwhen youget backfrom break"I got anewphone"no phonebycomputerangrydoctor"I only havemy phone/Idont have apersonalcomputer"VDI callingfrom deskphone withconnectivityissues"Yes Iamdriving"mfamercyconnectdotopen.comChromebook"you are the__th personive spokentoo aboutthis"caller istaking onspeakerprintersomeone@'s p1/p1two secsafter postingin that chatcomputeruptime ismore thana weekwhy didtier 1 justspike"iverestarted"but uptimesays theydidntwantingescalation whenviableworkaround istoo inconvenientto themparentticketopen"I am callingon behalf ofdoctor.....who is in theother room"vdi notworkingspamemail"imcomputerilliterate"selfsubmittedp1/p2student wasnot givenuserid / did notknow to useepc.useridrandombackgroundbeepingmyeducallaskes aquestion, getscompletelynon relatedanswerSelf submittedticket with noinformation andthe caller wantsit escalatedsomeonetrying toteams msgor email forIT helptrying toview currentpaystubs onmypayWFH Calledin usingjabber andhave to restartcomputerdoes notknow howto use theircell phonesomeoneemails theMTS Alldirectoryasking for help

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cant install citrix on Macos X or windows 7/8/8.1
  2. Mymercy patient forwarded to 3399
  3. queue spikes right when you get back from break
  4. "I got a new phone"
  5. no phone by computer
  6. angry doctor
  7. "I only have my phone/I dont have a personal computer"
  8. VDI calling from desk phone with connectivity issues
  9. "Yes I am driving"
  10. mfa
  11. mercy connect dot open.com
  12. Chromebook
  13. "you are the __th person ive spoken too about this"
  14. caller is taking on speaker
  15. printer
  16. someone @'s p1/p1 two secs after posting in that chat
  17. computer uptime is more than a week
  18. why did tier 1 just spike
  19. "ive restarted" but uptime says they didnt
  20. wanting escalation when viable workaround is too inconvenient to them
  21. parent ticket open
  22. "I am calling on behalf of doctor..... who is in the other room"
  23. vdi not working
  24. spam email
  25. "im computer illiterate"
  26. self submitted p1/p2
  27. student was not given userid / did not know to use epc.userid
  28. random background beeping
  29. myedu call
  30. askes a question, gets completely non related answer
  31. Self submitted ticket with no information and the caller wants it escalated
  32. someone trying to teams msg or email for IT help
  33. trying to view current paystubs on mypay
  34. WFH Called in using jabber and have to restart computer
  35. does not know how to use their cell phone
  36. someone emails the MTS All directory asking for help