"imcomputerilliterate"myeducallprinterChromebooksomeone@'s p1/p1two secsafter postingin that chat"Yes Iamdriving"Mymercypatientforwardedto 3399student wasnot givenuserid / did notknow to useepc.useridselfsubmittedp1/p2why didtier 1 justspike"I am callingon behalf ofdoctor.....who is in theother room"randombackgroundbeepingdoes notknow howto use theircell phoneaskes aquestion, getscompletelynon relatedanswermfa"iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT helpSelf submittedticket with noinformation andthe caller wantsit escalatedno phonebycomputercaller istaking onspeakercomputeruptime ismore thana weekVDI callingfrom deskphone withconnectivityissuessomeoneemails theMTS Alldirectoryasking for helpmercyconnectdotopen.comwantingescalation whenviableworkaround istoo inconvenientto themvdi notworkingspamemailangrydoctor"I got anewphone"trying toview currentpaystubs onmypayCant installcitrix onMacos X orwindows7/8/8.1"I only havemy phone/Idont have apersonalcomputer"WFH Calledin usingjabber andhave to restartcomputerqueuespikes rightwhen youget backfrom break"you are the__th personive spokentoo aboutthis"parentticketopen"imcomputerilliterate"myeducallprinterChromebooksomeone@'s p1/p1two secsafter postingin that chat"Yes Iamdriving"Mymercypatientforwardedto 3399student wasnot givenuserid / did notknow to useepc.useridselfsubmittedp1/p2why didtier 1 justspike"I am callingon behalf ofdoctor.....who is in theother room"randombackgroundbeepingdoes notknow howto use theircell phoneaskes aquestion, getscompletelynon relatedanswermfa"iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT helpSelf submittedticket with noinformation andthe caller wantsit escalatedno phonebycomputercaller istaking onspeakercomputeruptime ismore thana weekVDI callingfrom deskphone withconnectivityissuessomeoneemails theMTS Alldirectoryasking for helpmercyconnectdotopen.comwantingescalation whenviableworkaround istoo inconvenientto themvdi notworkingspamemailangrydoctor"I got anewphone"trying toview currentpaystubs onmypayCant installcitrix onMacos X orwindows7/8/8.1"I only havemy phone/Idont have apersonalcomputer"WFH Calledin usingjabber andhave to restartcomputerqueuespikes rightwhen youget backfrom break"you are the__th personive spokentoo aboutthis"parentticketopen

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "im computer illiterate"
  2. myedu call
  3. printer
  4. Chromebook
  5. someone @'s p1/p1 two secs after posting in that chat
  6. "Yes I am driving"
  7. Mymercy patient forwarded to 3399
  8. student was not given userid / did not know to use epc.userid
  9. self submitted p1/p2
  10. why did tier 1 just spike
  11. "I am calling on behalf of doctor..... who is in the other room"
  12. random background beeping
  13. does not know how to use their cell phone
  14. askes a question, gets completely non related answer
  15. mfa
  16. "ive restarted" but uptime says they didnt
  17. someone trying to teams msg or email for IT help
  18. Self submitted ticket with no information and the caller wants it escalated
  19. no phone by computer
  20. caller is taking on speaker
  21. computer uptime is more than a week
  22. VDI calling from desk phone with connectivity issues
  23. someone emails the MTS All directory asking for help
  24. mercy connect dot open.com
  25. wanting escalation when viable workaround is too inconvenient to them
  26. vdi not working
  27. spam email
  28. angry doctor
  29. "I got a new phone"
  30. trying to view current paystubs on mypay
  31. Cant install citrix on Macos X or windows 7/8/8.1
  32. "I only have my phone/I dont have a personal computer"
  33. WFH Called in using jabber and have to restart computer
  34. queue spikes right when you get back from break
  35. "you are the __th person ive spoken too about this"
  36. parent ticket open