"iverestarted"but uptimesays theydidntVDI callingfrom deskphone withconnectivityissues"imcomputerilliterate"student wasnot givenuserid / did notknow to useepc.useridmfasomeone@'s p1/p1two secsafter postingin that chat"I am callingon behalf ofdoctor.....who is in theother room"Cant installcitrix onMacos X orwindows7/8/8.1does notknow howto use theircell phonesomeonetrying toteams msgor email forIT helpwhy didtier 1 justspiketrying toview currentpaystubs onmypayselfsubmittedp1/p2"I only havemy phone/Idont have apersonalcomputer"myeducallcomputeruptime ismore thana weekaskes aquestion, getscompletelynon relatedanswerWFH Calledin usingjabber andhave to restartcomputerSelf submittedticket with noinformation andthe caller wantsit escalatedprinter"I got anewphone"mercyconnectdotopen.comrandombackgroundbeepingcaller istaking onspeakerChromebook"Yes Iamdriving"wantingescalation whenviableworkaround istoo inconvenientto them"you are the__th personive spokentoo aboutthis"queuespikes rightwhen youget backfrom breakvdi notworkingMymercypatientforwardedto 3399angrydoctorspamemailsomeoneemails theMTS Alldirectoryasking for helpno phonebycomputerparentticketopen"iverestarted"but uptimesays theydidntVDI callingfrom deskphone withconnectivityissues"imcomputerilliterate"student wasnot givenuserid / did notknow to useepc.useridmfasomeone@'s p1/p1two secsafter postingin that chat"I am callingon behalf ofdoctor.....who is in theother room"Cant installcitrix onMacos X orwindows7/8/8.1does notknow howto use theircell phonesomeonetrying toteams msgor email forIT helpwhy didtier 1 justspiketrying toview currentpaystubs onmypayselfsubmittedp1/p2"I only havemy phone/Idont have apersonalcomputer"myeducallcomputeruptime ismore thana weekaskes aquestion, getscompletelynon relatedanswerWFH Calledin usingjabber andhave to restartcomputerSelf submittedticket with noinformation andthe caller wantsit escalatedprinter"I got anewphone"mercyconnectdotopen.comrandombackgroundbeepingcaller istaking onspeakerChromebook"Yes Iamdriving"wantingescalation whenviableworkaround istoo inconvenientto them"you are the__th personive spokentoo aboutthis"queuespikes rightwhen youget backfrom breakvdi notworkingMymercypatientforwardedto 3399angrydoctorspamemailsomeoneemails theMTS Alldirectoryasking for helpno phonebycomputerparentticketopen

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "ive restarted" but uptime says they didnt
  2. VDI calling from desk phone with connectivity issues
  3. "im computer illiterate"
  4. student was not given userid / did not know to use epc.userid
  5. mfa
  6. someone @'s p1/p1 two secs after posting in that chat
  7. "I am calling on behalf of doctor..... who is in the other room"
  8. Cant install citrix on Macos X or windows 7/8/8.1
  9. does not know how to use their cell phone
  10. someone trying to teams msg or email for IT help
  11. why did tier 1 just spike
  12. trying to view current paystubs on mypay
  13. self submitted p1/p2
  14. "I only have my phone/I dont have a personal computer"
  15. myedu call
  16. computer uptime is more than a week
  17. askes a question, gets completely non related answer
  18. WFH Called in using jabber and have to restart computer
  19. Self submitted ticket with no information and the caller wants it escalated
  20. printer
  21. "I got a new phone"
  22. mercy connect dot open.com
  23. random background beeping
  24. caller is taking on speaker
  25. Chromebook
  26. "Yes I am driving"
  27. wanting escalation when viable workaround is too inconvenient to them
  28. "you are the __th person ive spoken too about this"
  29. queue spikes right when you get back from break
  30. vdi not working
  31. Mymercy patient forwarded to 3399
  32. angry doctor
  33. spam email
  34. someone emails the MTS All directory asking for help
  35. no phone by computer
  36. parent ticket open