queuespikes rightwhen youget backfrom breakspamemaileatingordrinkingno phonebycomputersomeonetrying toteams msgor email forIT helponboardinggiving outoutdatedinfo"imcomputerilliterate""I got anewphone"selfsubmittedp1/p2two mincall, tenmin ticket"Yes Iamdriving"did not spelluniquelyspellednameMymercypatientforwardedto 3399coughs orsneezesor yawnsinto mic"I am callingon behalf ofdoctor.....who is in theother room"student wasnot givenuserid / did notknow to useepc.useridgeissueCant installcitrix onMacos X orwindows7/8/8.1askes aquestion, getscompletelynon relatedanswerissueresolvesitselfnew hirewas givenno infoWFH Calledin usingjabber andhave to restartcomputerChromebook"click thisbutton" "do iclick it?"what did ijust sayHORRENDOUSname spellingdoes notgive fullnumbercomputeruptime ismore thana weeknew hiregivenwronginformationwantingescalation whenviableworkaround istoo inconvenientto themcaller istaking onspeaker"I only havemy phone/Idont have apersonalcomputer"angrydoctorheavybreathingnew hirenot givenuseridmyeducallvdi notworkingsomeone@'s p1/p1two secsafter postingin that chat"imcallingfor ____""my classstarts in5mins""iverestarted"but uptimesays theydidntdoes notknow howto use theircell phoneprintercaller hasno ideawhat theyare doingmfa"justcall3399"Self submittedticket with noinformation andthe caller wantsit escalatedmercyconnectdotopen.comrandombackgroundbeepingsomeoneemails theMTS Alldirectoryasking for helpparentticketopentrying toview currentpaystubs onmypay"you are the__th personive spokentoo aboutthis"spells outcommonname"i just gotback fromleave"why didtier 1 justspikemaintenanceissuequeuespikes rightwhen youget backfrom breakspamemaileatingordrinkingno phonebycomputersomeonetrying toteams msgor email forIT helponboardinggiving outoutdatedinfo"imcomputerilliterate""I got anewphone"selfsubmittedp1/p2two mincall, tenmin ticket"Yes Iamdriving"did not spelluniquelyspellednameMymercypatientforwardedto 3399coughs orsneezesor yawnsinto mic"I am callingon behalf ofdoctor.....who is in theother room"student wasnot givenuserid / did notknow to useepc.useridgeissueCant installcitrix onMacos X orwindows7/8/8.1askes aquestion, getscompletelynon relatedanswerissueresolvesitselfnew hirewas givenno infoWFH Calledin usingjabber andhave to restartcomputerChromebook"click thisbutton" "do iclick it?"what did ijust sayHORRENDOUSname spellingdoes notgive fullnumbercomputeruptime ismore thana weeknew hiregivenwronginformationwantingescalation whenviableworkaround istoo inconvenientto themcaller istaking onspeaker"I only havemy phone/Idont have apersonalcomputer"angrydoctorheavybreathingnew hirenot givenuseridmyeducallvdi notworkingsomeone@'s p1/p1two secsafter postingin that chat"imcallingfor ____""my classstarts in5mins""iverestarted"but uptimesays theydidntdoes notknow howto use theircell phoneprintercaller hasno ideawhat theyare doingmfa"justcall3399"Self submittedticket with noinformation andthe caller wantsit escalatedmercyconnectdotopen.comrandombackgroundbeepingsomeoneemails theMTS Alldirectoryasking for helpparentticketopentrying toview currentpaystubs onmypay"you are the__th personive spokentoo aboutthis"spells outcommonname"i just gotback fromleave"why didtier 1 justspikemaintenanceissue

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. queue spikes right when you get back from break
  2. spam email
  3. eating or drinking
  4. no phone by computer
  5. someone trying to teams msg or email for IT help
  6. onboarding giving out outdated info
  7. "im computer illiterate"
  8. "I got a new phone"
  9. self submitted p1/p2
  10. two min call, ten min ticket
  11. "Yes I am driving"
  12. did not spell uniquely spelled name
  13. Mymercy patient forwarded to 3399
  14. coughs or sneezes or yawns into mic
  15. "I am calling on behalf of doctor..... who is in the other room"
  16. student was not given userid / did not know to use epc.userid
  17. ge issue
  18. Cant install citrix on Macos X or windows 7/8/8.1
  19. askes a question, gets completely non related answer
  20. issue resolves itself
  21. new hire was given no info
  22. WFH Called in using jabber and have to restart computer
  23. Chromebook
  24. "click this button" "do i click it?" what did i just say
  25. HORRENDOUS name spelling
  26. does not give full number
  27. computer uptime is more than a week
  28. new hire given wrong information
  29. wanting escalation when viable workaround is too inconvenient to them
  30. caller is taking on speaker
  31. "I only have my phone/I dont have a personal computer"
  32. angry doctor
  33. heavy breathing
  34. new hire not given userid
  35. myedu call
  36. vdi not working
  37. someone @'s p1/p1 two secs after posting in that chat
  38. "im calling for ____"
  39. "my class starts in 5mins"
  40. "ive restarted" but uptime says they didnt
  41. does not know how to use their cell phone
  42. printer
  43. caller has no idea what they are doing
  44. mfa
  45. "just call 3399"
  46. Self submitted ticket with no information and the caller wants it escalated
  47. mercy connect dot open.com
  48. random background beeping
  49. someone emails the MTS All directory asking for help
  50. parent ticket open
  51. trying to view current paystubs on mypay
  52. "you are the __th person ive spoken too about this"
  53. spells out common name
  54. "i just got back from leave"
  55. why did tier 1 just spike
  56. maintenance issue