coughs orsneezesor yawnsinto micSelf submittedticket with noinformation andthe caller wantsit escalatedcaller istaking onspeakerrandombackgroundbeepingspamemail"imcomputerilliterate""I am callingon behalf ofdoctor.....who is in theother room"heavybreathing"you are the__th personive spokentoo aboutthis""my classstarts in5mins""imcallingfor ____"selfsubmittedp1/p2wantingescalation whenviableworkaround istoo inconvenientto themstudent wasnot givenuserid / did notknow to useepc.useridnew hirenot givenuseridmfaaskes aquestion, getscompletelynon relatedanswer"justcall3399"new hirewas givenno info"i just gotback fromleave"maintenanceissuetrying toview currentpaystubs onmypaycomputeruptime ismore thana weekqueuespikes rightwhen youget backfrom breakHORRENDOUSname spellingtwo mincall, tenmin ticket"click thisbutton" "do iclick it?"what did ijust saydoes notknow howto use theircell phonemercyconnectdotopen.com"iverestarted"but uptimesays theydidntsomeone@'s p1/p1two secsafter postingin that chatprinter"Yes Iamdriving"Chromebookdoes notgive fullnumberno phonebycomputersomeonetrying toteams msgor email forIT helpMymercypatientforwardedto 3399angrydoctorcaller hasno ideawhat theyare doingparentticketopen"I got anewphone"WFH Calledin usingjabber andhave to restartcomputereatingordrinkinggeissuevdi notworkingmyeducallCant installcitrix onMacos X orwindows7/8/8.1issueresolvesitselfdid not spelluniquelyspellednamewhy didtier 1 justspikesomeoneemails theMTS Alldirectoryasking for helpspells outcommonnameonboardinggiving outoutdatedinfo"I only havemy phone/Idont have apersonalcomputer"new hiregivenwronginformationcoughs orsneezesor yawnsinto micSelf submittedticket with noinformation andthe caller wantsit escalatedcaller istaking onspeakerrandombackgroundbeepingspamemail"imcomputerilliterate""I am callingon behalf ofdoctor.....who is in theother room"heavybreathing"you are the__th personive spokentoo aboutthis""my classstarts in5mins""imcallingfor ____"selfsubmittedp1/p2wantingescalation whenviableworkaround istoo inconvenientto themstudent wasnot givenuserid / did notknow to useepc.useridnew hirenot givenuseridmfaaskes aquestion, getscompletelynon relatedanswer"justcall3399"new hirewas givenno info"i just gotback fromleave"maintenanceissuetrying toview currentpaystubs onmypaycomputeruptime ismore thana weekqueuespikes rightwhen youget backfrom breakHORRENDOUSname spellingtwo mincall, tenmin ticket"click thisbutton" "do iclick it?"what did ijust saydoes notknow howto use theircell phonemercyconnectdotopen.com"iverestarted"but uptimesays theydidntsomeone@'s p1/p1two secsafter postingin that chatprinter"Yes Iamdriving"Chromebookdoes notgive fullnumberno phonebycomputersomeonetrying toteams msgor email forIT helpMymercypatientforwardedto 3399angrydoctorcaller hasno ideawhat theyare doingparentticketopen"I got anewphone"WFH Calledin usingjabber andhave to restartcomputereatingordrinkinggeissuevdi notworkingmyeducallCant installcitrix onMacos X orwindows7/8/8.1issueresolvesitselfdid not spelluniquelyspellednamewhy didtier 1 justspikesomeoneemails theMTS Alldirectoryasking for helpspells outcommonnameonboardinggiving outoutdatedinfo"I only havemy phone/Idont have apersonalcomputer"new hiregivenwronginformation

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. coughs or sneezes or yawns into mic
  2. Self submitted ticket with no information and the caller wants it escalated
  3. caller is taking on speaker
  4. random background beeping
  5. spam email
  6. "im computer illiterate"
  7. "I am calling on behalf of doctor..... who is in the other room"
  8. heavy breathing
  9. "you are the __th person ive spoken too about this"
  10. "my class starts in 5mins"
  11. "im calling for ____"
  12. self submitted p1/p2
  13. wanting escalation when viable workaround is too inconvenient to them
  14. student was not given userid / did not know to use epc.userid
  15. new hire not given userid
  16. mfa
  17. askes a question, gets completely non related answer
  18. "just call 3399"
  19. new hire was given no info
  20. "i just got back from leave"
  21. maintenance issue
  22. trying to view current paystubs on mypay
  23. computer uptime is more than a week
  24. queue spikes right when you get back from break
  25. HORRENDOUS name spelling
  26. two min call, ten min ticket
  27. "click this button" "do i click it?" what did i just say
  28. does not know how to use their cell phone
  29. mercy connect dot open.com
  30. "ive restarted" but uptime says they didnt
  31. someone @'s p1/p1 two secs after posting in that chat
  32. printer
  33. "Yes I am driving"
  34. Chromebook
  35. does not give full number
  36. no phone by computer
  37. someone trying to teams msg or email for IT help
  38. Mymercy patient forwarded to 3399
  39. angry doctor
  40. caller has no idea what they are doing
  41. parent ticket open
  42. "I got a new phone"
  43. WFH Called in using jabber and have to restart computer
  44. eating or drinking
  45. ge issue
  46. vdi not working
  47. myedu call
  48. Cant install citrix on Macos X or windows 7/8/8.1
  49. issue resolves itself
  50. did not spell uniquely spelled name
  51. why did tier 1 just spike
  52. someone emails the MTS All directory asking for help
  53. spells out common name
  54. onboarding giving out outdated info
  55. "I only have my phone/I dont have a personal computer"
  56. new hire given wrong information