onboardinggiving outoutdatedinfo"I got anewphone"askes aquestion, getscompletelynon relatedanswercomputeruptime ismore thana week"you are the__th personive spokentoo aboutthis"two mincall, tenmin ticketWFH Calledin usingjabber andhave to restartcomputerrandombackgroundbeepingcaller hasno ideawhat theyare doingdoes notgive fullnumberstudent wasnot givenuserid / did notknow to useepc.useridno phonebycomputernew hiregivenwronginformation"I am callingon behalf ofdoctor.....who is in theother room"queuespikes rightwhen youget backfrom break"i just gotback fromleave"new hirenot givenuseridmaintenanceissueeatingordrinkingdoes notknow howto use theircell phoneangrydoctornew hirewas givenno infospells outcommonname"imcallingfor ____"someonetrying toteams msgor email forIT help"my classstarts in5mins"selfsubmittedp1/p2mercyconnectdotopen.comdid not spelluniquelyspellednameparentticketopensomeone@'s p1/p1two secsafter postingin that chattrying toview currentpaystubs onmypaymfacaller istaking onspeaker"imcomputerilliterate"issueresolvesitselfsomeoneemails theMTS Alldirectoryasking for help"justcall3399"why didtier 1 justspikewantingescalation whenviableworkaround istoo inconvenientto themChromebook"click thisbutton" "do iclick it?"what did ijust saymyeducallprinter"Yes Iamdriving"geissuespamemailheavybreathingvdi notworkingcoughs orsneezesor yawnsinto mic"iverestarted"but uptimesays theydidntSelf submittedticket with noinformation andthe caller wantsit escalatedHORRENDOUSname spellingCant installcitrix onMacos X orwindows7/8/8.1"I only havemy phone/Idont have apersonalcomputer"Mymercypatientforwardedto 3399onboardinggiving outoutdatedinfo"I got anewphone"askes aquestion, getscompletelynon relatedanswercomputeruptime ismore thana week"you are the__th personive spokentoo aboutthis"two mincall, tenmin ticketWFH Calledin usingjabber andhave to restartcomputerrandombackgroundbeepingcaller hasno ideawhat theyare doingdoes notgive fullnumberstudent wasnot givenuserid / did notknow to useepc.useridno phonebycomputernew hiregivenwronginformation"I am callingon behalf ofdoctor.....who is in theother room"queuespikes rightwhen youget backfrom break"i just gotback fromleave"new hirenot givenuseridmaintenanceissueeatingordrinkingdoes notknow howto use theircell phoneangrydoctornew hirewas givenno infospells outcommonname"imcallingfor ____"someonetrying toteams msgor email forIT help"my classstarts in5mins"selfsubmittedp1/p2mercyconnectdotopen.comdid not spelluniquelyspellednameparentticketopensomeone@'s p1/p1two secsafter postingin that chattrying toview currentpaystubs onmypaymfacaller istaking onspeaker"imcomputerilliterate"issueresolvesitselfsomeoneemails theMTS Alldirectoryasking for help"justcall3399"why didtier 1 justspikewantingescalation whenviableworkaround istoo inconvenientto themChromebook"click thisbutton" "do iclick it?"what did ijust saymyeducallprinter"Yes Iamdriving"geissuespamemailheavybreathingvdi notworkingcoughs orsneezesor yawnsinto mic"iverestarted"but uptimesays theydidntSelf submittedticket with noinformation andthe caller wantsit escalatedHORRENDOUSname spellingCant installcitrix onMacos X orwindows7/8/8.1"I only havemy phone/Idont have apersonalcomputer"Mymercypatientforwardedto 3399

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. onboarding giving out outdated info
  2. "I got a new phone"
  3. askes a question, gets completely non related answer
  4. computer uptime is more than a week
  5. "you are the __th person ive spoken too about this"
  6. two min call, ten min ticket
  7. WFH Called in using jabber and have to restart computer
  8. random background beeping
  9. caller has no idea what they are doing
  10. does not give full number
  11. student was not given userid / did not know to use epc.userid
  12. no phone by computer
  13. new hire given wrong information
  14. "I am calling on behalf of doctor..... who is in the other room"
  15. queue spikes right when you get back from break
  16. "i just got back from leave"
  17. new hire not given userid
  18. maintenance issue
  19. eating or drinking
  20. does not know how to use their cell phone
  21. angry doctor
  22. new hire was given no info
  23. spells out common name
  24. "im calling for ____"
  25. someone trying to teams msg or email for IT help
  26. "my class starts in 5mins"
  27. self submitted p1/p2
  28. mercy connect dot open.com
  29. did not spell uniquely spelled name
  30. parent ticket open
  31. someone @'s p1/p1 two secs after posting in that chat
  32. trying to view current paystubs on mypay
  33. mfa
  34. caller is taking on speaker
  35. "im computer illiterate"
  36. issue resolves itself
  37. someone emails the MTS All directory asking for help
  38. "just call 3399"
  39. why did tier 1 just spike
  40. wanting escalation when viable workaround is too inconvenient to them
  41. Chromebook
  42. "click this button" "do i click it?" what did i just say
  43. myedu call
  44. printer
  45. "Yes I am driving"
  46. ge issue
  47. spam email
  48. heavy breathing
  49. vdi not working
  50. coughs or sneezes or yawns into mic
  51. "ive restarted" but uptime says they didnt
  52. Self submitted ticket with no information and the caller wants it escalated
  53. HORRENDOUS name spelling
  54. Cant install citrix on Macos X or windows 7/8/8.1
  55. "I only have my phone/I dont have a personal computer"
  56. Mymercy patient forwarded to 3399