onboardinggiving outoutdatedinfomaintenanceissue"Yes Iamdriving"student wasnot givenuserid / did notknow to useepc.useridCant installcitrix onMacos X orwindows7/8/8.1"justcall3399"why didtier 1 justspikeparentticketopentwo mincall, tenmin ticketdoes notknow howto use theircell phoneissueresolvesitself"my classstarts in5mins""you are the__th personive spokentoo aboutthis""imcomputerilliterate"queuespikes rightwhen youget backfrom breakmyeducallspamemailvdi notworkingwantingescalation whenviableworkaround istoo inconvenientto themangrydoctorcaller istaking onspeaker"I am callingon behalf ofdoctor.....who is in theother room"new hiregivenwronginformation"click thisbutton" "do iclick it?"what did ijust saydid not spelluniquelyspellednameMymercypatientforwardedto 3399askes aquestion, getscompletelynon relatedanswerprinterChromebookgeissuecaller hasno ideawhat theyare doingrandombackgroundbeepingWFH Calledin usingjabber andhave to restartcomputercoughs orsneezesor yawnsinto micsomeoneemails theMTS Alldirectoryasking for help"imcallingfor ____"eatingordrinkingtrying toview currentpaystubs onmypaydoes notgive fullnumberSelf submittedticket with noinformation andthe caller wantsit escalatedspells outcommonname"I only havemy phone/Idont have apersonalcomputer""I got anewphone"no phonebycomputer"iverestarted"but uptimesays theydidntmfa"i just gotback fromleave"selfsubmittedp1/p2mercyconnectdotopen.comHORRENDOUSname spellingsomeone@'s p1/p1two secsafter postingin that chatnew hirewas givenno infonew hirenot givenuseridsomeonetrying toteams msgor email forIT helpcomputeruptime ismore thana weekheavybreathingonboardinggiving outoutdatedinfomaintenanceissue"Yes Iamdriving"student wasnot givenuserid / did notknow to useepc.useridCant installcitrix onMacos X orwindows7/8/8.1"justcall3399"why didtier 1 justspikeparentticketopentwo mincall, tenmin ticketdoes notknow howto use theircell phoneissueresolvesitself"my classstarts in5mins""you are the__th personive spokentoo aboutthis""imcomputerilliterate"queuespikes rightwhen youget backfrom breakmyeducallspamemailvdi notworkingwantingescalation whenviableworkaround istoo inconvenientto themangrydoctorcaller istaking onspeaker"I am callingon behalf ofdoctor.....who is in theother room"new hiregivenwronginformation"click thisbutton" "do iclick it?"what did ijust saydid not spelluniquelyspellednameMymercypatientforwardedto 3399askes aquestion, getscompletelynon relatedanswerprinterChromebookgeissuecaller hasno ideawhat theyare doingrandombackgroundbeepingWFH Calledin usingjabber andhave to restartcomputercoughs orsneezesor yawnsinto micsomeoneemails theMTS Alldirectoryasking for help"imcallingfor ____"eatingordrinkingtrying toview currentpaystubs onmypaydoes notgive fullnumberSelf submittedticket with noinformation andthe caller wantsit escalatedspells outcommonname"I only havemy phone/Idont have apersonalcomputer""I got anewphone"no phonebycomputer"iverestarted"but uptimesays theydidntmfa"i just gotback fromleave"selfsubmittedp1/p2mercyconnectdotopen.comHORRENDOUSname spellingsomeone@'s p1/p1two secsafter postingin that chatnew hirewas givenno infonew hirenot givenuseridsomeonetrying toteams msgor email forIT helpcomputeruptime ismore thana weekheavybreathing

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. onboarding giving out outdated info
  2. maintenance issue
  3. "Yes I am driving"
  4. student was not given userid / did not know to use epc.userid
  5. Cant install citrix on Macos X or windows 7/8/8.1
  6. "just call 3399"
  7. why did tier 1 just spike
  8. parent ticket open
  9. two min call, ten min ticket
  10. does not know how to use their cell phone
  11. issue resolves itself
  12. "my class starts in 5mins"
  13. "you are the __th person ive spoken too about this"
  14. "im computer illiterate"
  15. queue spikes right when you get back from break
  16. myedu call
  17. spam email
  18. vdi not working
  19. wanting escalation when viable workaround is too inconvenient to them
  20. angry doctor
  21. caller is taking on speaker
  22. "I am calling on behalf of doctor..... who is in the other room"
  23. new hire given wrong information
  24. "click this button" "do i click it?" what did i just say
  25. did not spell uniquely spelled name
  26. Mymercy patient forwarded to 3399
  27. askes a question, gets completely non related answer
  28. printer
  29. Chromebook
  30. ge issue
  31. caller has no idea what they are doing
  32. random background beeping
  33. WFH Called in using jabber and have to restart computer
  34. coughs or sneezes or yawns into mic
  35. someone emails the MTS All directory asking for help
  36. "im calling for ____"
  37. eating or drinking
  38. trying to view current paystubs on mypay
  39. does not give full number
  40. Self submitted ticket with no information and the caller wants it escalated
  41. spells out common name
  42. "I only have my phone/I dont have a personal computer"
  43. "I got a new phone"
  44. no phone by computer
  45. "ive restarted" but uptime says they didnt
  46. mfa
  47. "i just got back from leave"
  48. self submitted p1/p2
  49. mercy connect dot open.com
  50. HORRENDOUS name spelling
  51. someone @'s p1/p1 two secs after posting in that chat
  52. new hire was given no info
  53. new hire not given userid
  54. someone trying to teams msg or email for IT help
  55. computer uptime is more than a week
  56. heavy breathing