PurposefulnessCustomerFocusProfessionalismCourtesyTimelinessAccessibilityResponsivenessValueListenContinuousImprovementStrategyIntegrationKnowProducts&ServicesInclusivityAccountabilityTransparencyConscientiousDiligenceCapabilityCostEffectivenessTrustworthinessUnderstandConsultationEfficiencyMeetExpectationsPurposefulnessCustomerFocusProfessionalismCourtesyTimelinessAccessibilityResponsivenessValueListenContinuousImprovementStrategyIntegrationKnowProducts&ServicesInclusivityAccountabilityTransparencyConscientiousDiligenceCapabilityCostEffectivenessTrustworthinessUnderstandConsultationEfficiencyMeetExpectations

Customer Service Principles - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Purposefulness
  2. Customer Focus
  3. Professionalism
  4. Courtesy
  5. Timeliness
  6. Accessibility
  7. Responsiveness
  8. Value
  9. Listen
  10. Continuous Improvement
  11. Strategy
  12. Integration
  13. Know Products & Services
  14. Inclusivity
  15. Accountability
  16. Transparency
  17. Conscientious
  18. Diligence
  19. Capability
  20. Cost Effectiveness
  21. Trustworthiness
  22. Understand
  23. Consultation
  24. Efficiency
  25. Meet Expectations