Share a bestpractice withthe teamUse apositive buzzword otherthanawesomeInvalidatea wrongnumberRecap thecall andprovidecontact infoPreventcharge off(160 dayspd or more)Set curepaymentPBP orDebit for250.00 ormoreValueStatementSet anunrestrictionPBP orDebit for50.00 ormoreDiscussa digitaloptionPBP orDebit for100.00 ormoreLeave 50voicemailmessagesComplimenttheirpaymenthistoryProbeforRFDHit 6RPC'sSet anautopayVerifyemailaddressVerifyaddressand bestcontactComplete aforbearancesurveyPreventcreditrevokestatusProvidebenefits ofthe paymentmadeHit 125attemptsThank thecustomerfor theirloyaltyShare a bestpractice withthe teamUse apositive buzzword otherthanawesomeInvalidatea wrongnumberRecap thecall andprovidecontact infoPreventcharge off(160 dayspd or more)Set curepaymentPBP orDebit for250.00 ormoreValueStatementSet anunrestrictionPBP orDebit for50.00 ormoreDiscussa digitaloptionPBP orDebit for100.00 ormoreLeave 50voicemailmessagesComplimenttheirpaymenthistoryProbeforRFDHit 6RPC'sSet anautopayVerifyemailaddressVerifyaddressand bestcontactComplete aforbearancesurveyPreventcreditrevokestatusProvidebenefits ofthe paymentmadeHit 125attemptsThank thecustomerfor theirloyalty

C3PO NPS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a best practice with the team
  2. Use a positive buzz word other than awesome
  3. Invalidate a wrong number
  4. Recap the call and provide contact info
  5. Prevent charge off (160 days pd or more)
  6. Set cure payment
  7. PBP or Debit for 250.00 or more
  8. Value Statement
  9. Set an unrestriction
  10. PBP or Debit for 50.00 or more
  11. Discuss a digital option
  12. PBP or Debit for 100.00 or more
  13. Leave 50 voicemail messages
  14. Compliment their payment history
  15. Probe for RFD
  16. Hit 6 RPC's
  17. Set an autopay
  18. Verify email address
  19. Verify address and best contact
  20. Complete a forbearance survey
  21. Prevent credit revoke status
  22. Provide benefits of the payment made
  23. Hit 125 attempts
  24. Thank the customer for their loyalty