Discussa digitaloptionProvidebenefits ofthe paymentmadeLeave 50voicemailmessagesSet anautopayPreventcharge off(160 dayspd or more)Set curepaymentSet anunrestrictionThank thecustomerfor theirloyaltyUse apositive buzzword otherthanawesomeProbeforRFDPBP orDebit for50.00 ormorePBP orDebit for100.00 ormorePreventcreditrevokestatusShare a bestpractice withthe teamValueStatementComplete aforbearancesurveyRecap thecall andprovidecontact infoInvalidatea wrongnumberPBP orDebit for250.00 ormoreHit 6RPC'sComplimenttheirpaymenthistoryVerifyaddressand bestcontactHit 125attemptsVerifyemailaddressDiscussa digitaloptionProvidebenefits ofthe paymentmadeLeave 50voicemailmessagesSet anautopayPreventcharge off(160 dayspd or more)Set curepaymentSet anunrestrictionThank thecustomerfor theirloyaltyUse apositive buzzword otherthanawesomeProbeforRFDPBP orDebit for50.00 ormorePBP orDebit for100.00 ormorePreventcreditrevokestatusShare a bestpractice withthe teamValueStatementComplete aforbearancesurveyRecap thecall andprovidecontact infoInvalidatea wrongnumberPBP orDebit for250.00 ormoreHit 6RPC'sComplimenttheirpaymenthistoryVerifyaddressand bestcontactHit 125attemptsVerifyemailaddress

C3PO NPS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discuss a digital option
  2. Provide benefits of the payment made
  3. Leave 50 voicemail messages
  4. Set an autopay
  5. Prevent charge off (160 days pd or more)
  6. Set cure payment
  7. Set an unrestriction
  8. Thank the customer for their loyalty
  9. Use a positive buzz word other than awesome
  10. Probe for RFD
  11. PBP or Debit for 50.00 or more
  12. PBP or Debit for 100.00 or more
  13. Prevent credit revoke status
  14. Share a best practice with the team
  15. Value Statement
  16. Complete a forbearance survey
  17. Recap the call and provide contact info
  18. Invalidate a wrong number
  19. PBP or Debit for 250.00 or more
  20. Hit 6 RPC's
  21. Compliment their payment history
  22. Verify address and best contact
  23. Hit 125 attempts
  24. Verify email address