Share a bestpractice withthe teamUse apositive buzzword otherthanawesomePreventcreditrevokestatusVerifyaddressand bestcontactHit 125attemptsDiscussa digitaloptionComplete aforbearancesurveyRecap thecall andprovidecontact infoPBP orDebit for250.00 ormoreValueStatementSet anautopayVerifyemailaddressPBP orDebit for50.00 ormoreComplimenttheirpaymenthistorySet anunrestrictionPBP orDebit for100.00 ormoreLeave 50voicemailmessagesPreventcharge off(160 dayspd or more)Set curepaymentHit 6RPC'sThank thecustomerfor theirloyaltyProbeforRFDProvidebenefits ofthe paymentmadeInvalidatea wrongnumberShare a bestpractice withthe teamUse apositive buzzword otherthanawesomePreventcreditrevokestatusVerifyaddressand bestcontactHit 125attemptsDiscussa digitaloptionComplete aforbearancesurveyRecap thecall andprovidecontact infoPBP orDebit for250.00 ormoreValueStatementSet anautopayVerifyemailaddressPBP orDebit for50.00 ormoreComplimenttheirpaymenthistorySet anunrestrictionPBP orDebit for100.00 ormoreLeave 50voicemailmessagesPreventcharge off(160 dayspd or more)Set curepaymentHit 6RPC'sThank thecustomerfor theirloyaltyProbeforRFDProvidebenefits ofthe paymentmadeInvalidatea wrongnumber

C3PO NPS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a best practice with the team
  2. Use a positive buzz word other than awesome
  3. Prevent credit revoke status
  4. Verify address and best contact
  5. Hit 125 attempts
  6. Discuss a digital option
  7. Complete a forbearance survey
  8. Recap the call and provide contact info
  9. PBP or Debit for 250.00 or more
  10. Value Statement
  11. Set an autopay
  12. Verify email address
  13. PBP or Debit for 50.00 or more
  14. Compliment their payment history
  15. Set an unrestriction
  16. PBP or Debit for 100.00 or more
  17. Leave 50 voicemail messages
  18. Prevent charge off (160 days pd or more)
  19. Set cure payment
  20. Hit 6 RPC's
  21. Thank the customer for their loyalty
  22. Probe for RFD
  23. Provide benefits of the payment made
  24. Invalidate a wrong number