PhishingemailsScannerproblemsZoom/teamsissuePing/walkingup withoutsending aticket“it wasworkingfineyesterday”setupemail onphone“Thisneverhappenedbefore..”MFAVPNISSUEMonitorissuesRequesthardwareitems"This startedafter youconnected tomy machine"AnyPFEissuesBNAissuesExcelIssuesMachinehas beenon over 4daysFrustrated/attitudeproblem“computerrunningslow”SharefilegreyedTravelingto anothercountryDockingstationissuesOutlookissuesLOCKEDOUTHELPRequesta newlaptopPhishingemailsScannerproblemsZoom/teamsissuePing/walkingup withoutsending aticket“it wasworkingfineyesterday”setupemail onphone“Thisneverhappenedbefore..”MFAVPNISSUEMonitorissuesRequesthardwareitems"This startedafter youconnected tomy machine"AnyPFEissuesBNAissuesExcelIssuesMachinehas beenon over 4daysFrustrated/attitudeproblem“computerrunningslow”SharefilegreyedTravelingto anothercountryDockingstationissuesOutlookissuesLOCKEDOUTHELPRequesta newlaptop

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
O
4
N
5
O
6
O
7
I
8
G
9
B
10
N
11
O
12
G
13
G
14
B
15
I
16
G
17
N
18
B
19
I
20
I
21
G
22
O
23
I
24
B
  1. B-Phishing emails
  2. N-Scanner problems
  3. O-Zoom /teams issue
  4. N-Ping/walking up without sending a ticket
  5. O-“it was working fine yesterday”
  6. O-setup email on phone
  7. I-“This never happened before..”
  8. G-MFA
  9. B-VPN ISSUE
  10. N-Monitor issues
  11. O-Request hardware items
  12. G-"This started after you connected to my machine"
  13. G-Any PFE issues
  14. B-BNA issues
  15. I-Excel Issues
  16. G-Machine has been on over 4 days
  17. N-Frustrated /attitude problem
  18. B-“computer running slow”
  19. I-Sharefile greyed
  20. I-Traveling to another country
  21. G-Docking station issues
  22. O-Outlook issues
  23. I-LOCKED OUT HELP
  24. B-Request a new laptop