ScannerproblemsZoom/teamsissueOutlookissuesRequesta newlaptopBNAissues“Thisneverhappenedbefore..”Ping/walkingup withoutsending aticketAnyPFEissuesMFATravelingto anothercountryFrustrated/attitudeproblem“it wasworkingfineyesterday”setupemail onphoneMonitorissuesVPNISSUE"This startedafter youconnected tomy machine"LOCKEDOUTHELPPhishingemailsMachinehas beenon over 4days“computerrunningslow”DockingstationissuesExcelIssuesSharefilegreyedRequesthardwareitemsScannerproblemsZoom/teamsissueOutlookissuesRequesta newlaptopBNAissues“Thisneverhappenedbefore..”Ping/walkingup withoutsending aticketAnyPFEissuesMFATravelingto anothercountryFrustrated/attitudeproblem“it wasworkingfineyesterday”setupemail onphoneMonitorissuesVPNISSUE"This startedafter youconnected tomy machine"LOCKEDOUTHELPPhishingemailsMachinehas beenon over 4days“computerrunningslow”DockingstationissuesExcelIssuesSharefilegreyedRequesthardwareitems

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
O
4
B
5
B
6
I
7
N
8
G
9
G
10
I
11
N
12
O
13
O
14
N
15
B
16
G
17
I
18
B
19
G
20
B
21
G
22
I
23
I
24
O
  1. N-Scanner problems
  2. O-Zoom /teams issue
  3. O-Outlook issues
  4. B-Request a new laptop
  5. B-BNA issues
  6. I-“This never happened before..”
  7. N-Ping/walking up without sending a ticket
  8. G-Any PFE issues
  9. G-MFA
  10. I-Traveling to another country
  11. N-Frustrated /attitude problem
  12. O-“it was working fine yesterday”
  13. O-setup email on phone
  14. N-Monitor issues
  15. B-VPN ISSUE
  16. G-"This started after you connected to my machine"
  17. I-LOCKED OUT HELP
  18. B-Phishing emails
  19. G-Machine has been on over 4 days
  20. B-“computer running slow”
  21. G-Docking station issues
  22. I-Excel Issues
  23. I-Sharefile greyed
  24. O-Request hardware items