RequesthardwareitemsLOCKEDOUTHELP“Thisneverhappenedbefore..”Sharefilegreyedsetupemail onphone“computerrunningslow”ScannerproblemsMFAVPNISSUERequesta newlaptopOutlookissuesAnyPFEissuesDockingstationissuesMonitorissuesFrustrated/attitudeproblemPing/walkingup withoutsending aticketExcelIssuesZoom/teamsissueTravelingto anothercountry“it wasworkingfineyesterday”"This startedafter youconnected tomy machine"Machinehas beenon over 4daysBNAissuesPhishingemailsRequesthardwareitemsLOCKEDOUTHELP“Thisneverhappenedbefore..”Sharefilegreyedsetupemail onphone“computerrunningslow”ScannerproblemsMFAVPNISSUERequesta newlaptopOutlookissuesAnyPFEissuesDockingstationissuesMonitorissuesFrustrated/attitudeproblemPing/walkingup withoutsending aticketExcelIssuesZoom/teamsissueTravelingto anothercountry“it wasworkingfineyesterday”"This startedafter youconnected tomy machine"Machinehas beenon over 4daysBNAissuesPhishingemails

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
I
4
I
5
O
6
B
7
N
8
G
9
B
10
B
11
O
12
G
13
G
14
N
15
N
16
N
17
I
18
O
19
I
20
O
21
G
22
G
23
B
24
B
  1. O-Request hardware items
  2. I-LOCKED OUT HELP
  3. I-“This never happened before..”
  4. I-Sharefile greyed
  5. O-setup email on phone
  6. B-“computer running slow”
  7. N-Scanner problems
  8. G-MFA
  9. B-VPN ISSUE
  10. B-Request a new laptop
  11. O-Outlook issues
  12. G-Any PFE issues
  13. G-Docking station issues
  14. N-Monitor issues
  15. N-Frustrated /attitude problem
  16. N-Ping/walking up without sending a ticket
  17. I-Excel Issues
  18. O-Zoom /teams issue
  19. I-Traveling to another country
  20. O-“it was working fine yesterday”
  21. G-"This started after you connected to my machine"
  22. G-Machine has been on over 4 days
  23. B-BNA issues
  24. B-Phishing emails