SharefilegreyedDockingstationissuesMachinehas beenon over 4daysMonitorissuesExcelIssuesRequesthardwareitemsRequesta newlaptopMFAZoom/teamsissueBNAissuesAnyPFEissuesPing/walkingup withoutsending aticket“it wasworkingfineyesterday”setupemail onphonePhishingemailsTravelingto anothercountryLOCKEDOUTHELP“computerrunningslow”VPNISSUE“Thisneverhappenedbefore..”"This startedafter youconnected tomy machine"OutlookissuesFrustrated/attitudeproblemScannerproblemsSharefilegreyedDockingstationissuesMachinehas beenon over 4daysMonitorissuesExcelIssuesRequesthardwareitemsRequesta newlaptopMFAZoom/teamsissueBNAissuesAnyPFEissuesPing/walkingup withoutsending aticket“it wasworkingfineyesterday”setupemail onphonePhishingemailsTravelingto anothercountryLOCKEDOUTHELP“computerrunningslow”VPNISSUE“Thisneverhappenedbefore..”"This startedafter youconnected tomy machine"OutlookissuesFrustrated/attitudeproblemScannerproblems

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
N
5
I
6
O
7
B
8
G
9
O
10
B
11
G
12
N
13
O
14
O
15
B
16
I
17
I
18
B
19
B
20
I
21
G
22
O
23
N
24
N
  1. I-Sharefile greyed
  2. G-Docking station issues
  3. G-Machine has been on over 4 days
  4. N-Monitor issues
  5. I-Excel Issues
  6. O-Request hardware items
  7. B-Request a new laptop
  8. G-MFA
  9. O-Zoom /teams issue
  10. B-BNA issues
  11. G-Any PFE issues
  12. N-Ping/walking up without sending a ticket
  13. O-“it was working fine yesterday”
  14. O-setup email on phone
  15. B-Phishing emails
  16. I-Traveling to another country
  17. I-LOCKED OUT HELP
  18. B-“computer running slow”
  19. B-VPN ISSUE
  20. I-“This never happened before..”
  21. G-"This started after you connected to my machine"
  22. O-Outlook issues
  23. N-Frustrated /attitude problem
  24. N-Scanner problems