“Thisneverhappenedbefore..”AnyPFEissuesScannerproblems“computerrunningslow”SharefilegreyedZoom/teamsissueRequesta newlaptopMachinehas beenon over 4days“it wasworkingfineyesterday”"This startedafter youconnected tomy machine"VPNISSUERequesthardwareitemsMonitorissuessetupemail onphoneMFAPing/walkingup withoutsending aticketDockingstationissuesPhishingemailsTravelingto anothercountryBNAissuesExcelIssuesLOCKEDOUTHELPOutlookissuesFrustrated/attitudeproblem“Thisneverhappenedbefore..”AnyPFEissuesScannerproblems“computerrunningslow”SharefilegreyedZoom/teamsissueRequesta newlaptopMachinehas beenon over 4days“it wasworkingfineyesterday”"This startedafter youconnected tomy machine"VPNISSUERequesthardwareitemsMonitorissuessetupemail onphoneMFAPing/walkingup withoutsending aticketDockingstationissuesPhishingemailsTravelingto anothercountryBNAissuesExcelIssuesLOCKEDOUTHELPOutlookissuesFrustrated/attitudeproblem

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
B
5
I
6
O
7
B
8
G
9
O
10
G
11
B
12
O
13
N
14
O
15
G
16
N
17
G
18
B
19
I
20
B
21
I
22
I
23
O
24
N
  1. I-“This never happened before..”
  2. G-Any PFE issues
  3. N-Scanner problems
  4. B-“computer running slow”
  5. I-Sharefile greyed
  6. O-Zoom /teams issue
  7. B-Request a new laptop
  8. G-Machine has been on over 4 days
  9. O-“it was working fine yesterday”
  10. G-"This started after you connected to my machine"
  11. B-VPN ISSUE
  12. O-Request hardware items
  13. N-Monitor issues
  14. O-setup email on phone
  15. G-MFA
  16. N-Ping/walking up without sending a ticket
  17. G-Docking station issues
  18. B-Phishing emails
  19. I-Traveling to another country
  20. B-BNA issues
  21. I-Excel Issues
  22. I-LOCKED OUT HELP
  23. O-Outlook issues
  24. N-Frustrated /attitude problem