Ping/walkingup withoutsending aticketTravelingto anothercountry“it wasworkingfineyesterday”Zoom/teamsissueSharefilegreyedRequesthardwareitemsExcelIssuesRequesta newlaptopsetupemail onphoneMachinehas beenon over 4daysMFA“Thisneverhappenedbefore..”BNAissues"This startedafter youconnected tomy machine"VPNISSUELOCKEDOUTHELPFrustrated/attitudeproblemPhishingemailsOutlookissuesAnyPFEissuesScannerproblemsMonitorissuesDockingstationissues“computerrunningslow”Ping/walkingup withoutsending aticketTravelingto anothercountry“it wasworkingfineyesterday”Zoom/teamsissueSharefilegreyedRequesthardwareitemsExcelIssuesRequesta newlaptopsetupemail onphoneMachinehas beenon over 4daysMFA“Thisneverhappenedbefore..”BNAissues"This startedafter youconnected tomy machine"VPNISSUELOCKEDOUTHELPFrustrated/attitudeproblemPhishingemailsOutlookissuesAnyPFEissuesScannerproblemsMonitorissuesDockingstationissues“computerrunningslow”

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
O
5
I
6
O
7
I
8
B
9
O
10
G
11
G
12
I
13
B
14
G
15
B
16
I
17
N
18
B
19
O
20
G
21
N
22
N
23
G
24
B
  1. N-Ping/walking up without sending a ticket
  2. I-Traveling to another country
  3. O-“it was working fine yesterday”
  4. O-Zoom /teams issue
  5. I-Sharefile greyed
  6. O-Request hardware items
  7. I-Excel Issues
  8. B-Request a new laptop
  9. O-setup email on phone
  10. G-Machine has been on over 4 days
  11. G-MFA
  12. I-“This never happened before..”
  13. B-BNA issues
  14. G-"This started after you connected to my machine"
  15. B-VPN ISSUE
  16. I-LOCKED OUT HELP
  17. N-Frustrated /attitude problem
  18. B-Phishing emails
  19. O-Outlook issues
  20. G-Any PFE issues
  21. N-Scanner problems
  22. N-Monitor issues
  23. G-Docking station issues
  24. B-“computer running slow”