MFASharefilegreyedRequesta newlaptopOutlookissuesMonitorissues“computerrunningslow”ExcelIssues"This startedafter youconnected tomy machine"AnyPFEissuesVPNISSUEPhishingemailsMachinehas beenon over 4daysDockingstationissues“it wasworkingfineyesterday”Frustrated/attitudeproblem“Thisneverhappenedbefore..”BNAissuesScannerproblemssetupemail onphoneZoom/teamsissuePing/walkingup withoutsending aticketRequesthardwareitemsTravelingto anothercountryLOCKEDOUTHELPMFASharefilegreyedRequesta newlaptopOutlookissuesMonitorissues“computerrunningslow”ExcelIssues"This startedafter youconnected tomy machine"AnyPFEissuesVPNISSUEPhishingemailsMachinehas beenon over 4daysDockingstationissues“it wasworkingfineyesterday”Frustrated/attitudeproblem“Thisneverhappenedbefore..”BNAissuesScannerproblemssetupemail onphoneZoom/teamsissuePing/walkingup withoutsending aticketRequesthardwareitemsTravelingto anothercountryLOCKEDOUTHELP

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
O
5
N
6
B
7
I
8
G
9
G
10
B
11
B
12
G
13
G
14
O
15
N
16
I
17
B
18
N
19
O
20
O
21
N
22
O
23
I
24
I
  1. G-MFA
  2. I-Sharefile greyed
  3. B-Request a new laptop
  4. O-Outlook issues
  5. N-Monitor issues
  6. B-“computer running slow”
  7. I-Excel Issues
  8. G-"This started after you connected to my machine"
  9. G-Any PFE issues
  10. B-VPN ISSUE
  11. B-Phishing emails
  12. G-Machine has been on over 4 days
  13. G-Docking station issues
  14. O-“it was working fine yesterday”
  15. N-Frustrated /attitude problem
  16. I-“This never happened before..”
  17. B-BNA issues
  18. N-Scanner problems
  19. O-setup email on phone
  20. O-Zoom /teams issue
  21. N-Ping/walking up without sending a ticket
  22. O-Request hardware items
  23. I-Traveling to another country
  24. I-LOCKED OUT HELP