Machinehas beenon over 4daysRequesta newlaptopFrustrated/attitudeproblem"This startedafter youconnected tomy machine"Outlookissuessetupemail onphoneScannerproblemsSharefilegreyedPhishingemailsBNAissuesExcelIssuesDockingstationissuesZoom/teamsissueVPNISSUELOCKEDOUTHELPTravelingto anothercountryMFAMonitorissuesRequesthardwareitemsAnyPFEissues“Thisneverhappenedbefore..”“computerrunningslow”Ping/walkingup withoutsending aticket“it wasworkingfineyesterday”Machinehas beenon over 4daysRequesta newlaptopFrustrated/attitudeproblem"This startedafter youconnected tomy machine"Outlookissuessetupemail onphoneScannerproblemsSharefilegreyedPhishingemailsBNAissuesExcelIssuesDockingstationissuesZoom/teamsissueVPNISSUELOCKEDOUTHELPTravelingto anothercountryMFAMonitorissuesRequesthardwareitemsAnyPFEissues“Thisneverhappenedbefore..”“computerrunningslow”Ping/walkingup withoutsending aticket“it wasworkingfineyesterday”

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
G
5
O
6
O
7
N
8
I
9
B
10
B
11
I
12
G
13
O
14
B
15
I
16
I
17
G
18
N
19
O
20
G
21
I
22
B
23
N
24
O
  1. G-Machine has been on over 4 days
  2. B-Request a new laptop
  3. N-Frustrated /attitude problem
  4. G-"This started after you connected to my machine"
  5. O-Outlook issues
  6. O-setup email on phone
  7. N-Scanner problems
  8. I-Sharefile greyed
  9. B-Phishing emails
  10. B-BNA issues
  11. I-Excel Issues
  12. G-Docking station issues
  13. O-Zoom /teams issue
  14. B-VPN ISSUE
  15. I-LOCKED OUT HELP
  16. I-Traveling to another country
  17. G-MFA
  18. N-Monitor issues
  19. O-Request hardware items
  20. G-Any PFE issues
  21. I-“This never happened before..”
  22. B-“computer running slow”
  23. N-Ping/walking up without sending a ticket
  24. O-“it was working fine yesterday”