setupemail onphonePing/walkingup withoutsending aticketDockingstationissuesVPNISSUERequesthardwareitems“computerrunningslow”“it wasworkingfineyesterday”SharefilegreyedOutlookissuesMFAFrustrated/attitudeproblemScannerproblemsAnyPFEissuesTravelingto anothercountryRequesta newlaptopMonitorissues“Thisneverhappenedbefore..”Machinehas beenon over 4daysZoom/teamsissueExcelIssuesBNAissues"This startedafter youconnected tomy machine"LOCKEDOUTHELPPhishingemailssetupemail onphonePing/walkingup withoutsending aticketDockingstationissuesVPNISSUERequesthardwareitems“computerrunningslow”“it wasworkingfineyesterday”SharefilegreyedOutlookissuesMFAFrustrated/attitudeproblemScannerproblemsAnyPFEissuesTravelingto anothercountryRequesta newlaptopMonitorissues“Thisneverhappenedbefore..”Machinehas beenon over 4daysZoom/teamsissueExcelIssuesBNAissues"This startedafter youconnected tomy machine"LOCKEDOUTHELPPhishingemails

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
G
4
B
5
O
6
B
7
O
8
I
9
O
10
G
11
N
12
N
13
G
14
I
15
B
16
N
17
I
18
G
19
O
20
I
21
B
22
G
23
I
24
B
  1. O-setup email on phone
  2. N-Ping/walking up without sending a ticket
  3. G-Docking station issues
  4. B-VPN ISSUE
  5. O-Request hardware items
  6. B-“computer running slow”
  7. O-“it was working fine yesterday”
  8. I-Sharefile greyed
  9. O-Outlook issues
  10. G-MFA
  11. N-Frustrated /attitude problem
  12. N-Scanner problems
  13. G-Any PFE issues
  14. I-Traveling to another country
  15. B-Request a new laptop
  16. N-Monitor issues
  17. I-“This never happened before..”
  18. G-Machine has been on over 4 days
  19. O-Zoom /teams issue
  20. I-Excel Issues
  21. B-BNA issues
  22. G-"This started after you connected to my machine"
  23. I-LOCKED OUT HELP
  24. B-Phishing emails