“Thisneverhappenedbefore..”Requesta newlaptop"This startedafter youconnected tomy machine"Ping/walkingup withoutsending aticketMachinehas beenon over 4daysFrustrated/attitudeproblemTravelingto anothercountryVPNISSUEExcelIssuesZoom/teamsissueSharefilegreyedBNAissuesRequesthardwareitemsLOCKEDOUTHELPPhishingemailsOutlookissuesAnyPFEissuesMFADockingstationissues“it wasworkingfineyesterday”Monitorissuessetupemail onphoneScannerproblems“computerrunningslow”“Thisneverhappenedbefore..”Requesta newlaptop"This startedafter youconnected tomy machine"Ping/walkingup withoutsending aticketMachinehas beenon over 4daysFrustrated/attitudeproblemTravelingto anothercountryVPNISSUEExcelIssuesZoom/teamsissueSharefilegreyedBNAissuesRequesthardwareitemsLOCKEDOUTHELPPhishingemailsOutlookissuesAnyPFEissuesMFADockingstationissues“it wasworkingfineyesterday”Monitorissuessetupemail onphoneScannerproblems“computerrunningslow”

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
G
4
N
5
G
6
N
7
I
8
B
9
I
10
O
11
I
12
B
13
O
14
I
15
B
16
O
17
G
18
G
19
G
20
O
21
N
22
O
23
N
24
B
  1. I-“This never happened before..”
  2. B-Request a new laptop
  3. G-"This started after you connected to my machine"
  4. N-Ping/walking up without sending a ticket
  5. G-Machine has been on over 4 days
  6. N-Frustrated /attitude problem
  7. I-Traveling to another country
  8. B-VPN ISSUE
  9. I-Excel Issues
  10. O-Zoom /teams issue
  11. I-Sharefile greyed
  12. B-BNA issues
  13. O-Request hardware items
  14. I-LOCKED OUT HELP
  15. B-Phishing emails
  16. O-Outlook issues
  17. G-Any PFE issues
  18. G-MFA
  19. G-Docking station issues
  20. O-“it was working fine yesterday”
  21. N-Monitor issues
  22. O-setup email on phone
  23. N-Scanner problems
  24. B-“computer running slow”