Machinehas beenon over 4days“computerrunningslow”ExcelIssuesPhishingemailsRequesthardwareitemsTravelingto anothercountryAnyPFEissues"This startedafter youconnected tomy machine"MonitorissuesVPNISSUEScannerproblemsOutlookissuesSharefilegreyedFrustrated/attitudeproblemMFA“Thisneverhappenedbefore..”BNAissuesLOCKEDOUTHELPPing/walkingup withoutsending aticketZoom/teamsissueRequesta newlaptopsetupemail onphoneDockingstationissues“it wasworkingfineyesterday”Machinehas beenon over 4days“computerrunningslow”ExcelIssuesPhishingemailsRequesthardwareitemsTravelingto anothercountryAnyPFEissues"This startedafter youconnected tomy machine"MonitorissuesVPNISSUEScannerproblemsOutlookissuesSharefilegreyedFrustrated/attitudeproblemMFA“Thisneverhappenedbefore..”BNAissuesLOCKEDOUTHELPPing/walkingup withoutsending aticketZoom/teamsissueRequesta newlaptopsetupemail onphoneDockingstationissues“it wasworkingfineyesterday”

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
B
5
O
6
I
7
G
8
G
9
N
10
B
11
N
12
O
13
I
14
N
15
G
16
I
17
B
18
I
19
N
20
O
21
B
22
O
23
G
24
O
  1. G-Machine has been on over 4 days
  2. B-“computer running slow”
  3. I-Excel Issues
  4. B-Phishing emails
  5. O-Request hardware items
  6. I-Traveling to another country
  7. G-Any PFE issues
  8. G-"This started after you connected to my machine"
  9. N-Monitor issues
  10. B-VPN ISSUE
  11. N-Scanner problems
  12. O-Outlook issues
  13. I-Sharefile greyed
  14. N-Frustrated /attitude problem
  15. G-MFA
  16. I-“This never happened before..”
  17. B-BNA issues
  18. I-LOCKED OUT HELP
  19. N-Ping/walking up without sending a ticket
  20. O-Zoom /teams issue
  21. B-Request a new laptop
  22. O-setup email on phone
  23. G-Docking station issues
  24. O-“it was working fine yesterday”