Zoom/teamsissueAnyPFEissuesTravelingto anothercountry“Thisneverhappenedbefore..”ScannerproblemsPhishingemailsMonitorissues“it wasworkingfineyesterday”Dockingstationissues“computerrunningslow”OutlookissuesExcelIssuesRequesthardwareitems"This startedafter youconnected tomy machine"Requesta newlaptopMFALOCKEDOUTHELPFrustrated/attitudeproblemVPNISSUESharefilegreyedBNAissuessetupemail onphonePing/walkingup withoutsending aticketMachinehas beenon over 4daysZoom/teamsissueAnyPFEissuesTravelingto anothercountry“Thisneverhappenedbefore..”ScannerproblemsPhishingemailsMonitorissues“it wasworkingfineyesterday”Dockingstationissues“computerrunningslow”OutlookissuesExcelIssuesRequesthardwareitems"This startedafter youconnected tomy machine"Requesta newlaptopMFALOCKEDOUTHELPFrustrated/attitudeproblemVPNISSUESharefilegreyedBNAissuessetupemail onphonePing/walkingup withoutsending aticketMachinehas beenon over 4days

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
I
4
I
5
N
6
B
7
N
8
O
9
G
10
B
11
O
12
I
13
O
14
G
15
B
16
G
17
I
18
N
19
B
20
I
21
B
22
O
23
N
24
G
  1. O-Zoom /teams issue
  2. G-Any PFE issues
  3. I-Traveling to another country
  4. I-“This never happened before..”
  5. N-Scanner problems
  6. B-Phishing emails
  7. N-Monitor issues
  8. O-“it was working fine yesterday”
  9. G-Docking station issues
  10. B-“computer running slow”
  11. O-Outlook issues
  12. I-Excel Issues
  13. O-Request hardware items
  14. G-"This started after you connected to my machine"
  15. B-Request a new laptop
  16. G-MFA
  17. I-LOCKED OUT HELP
  18. N-Frustrated /attitude problem
  19. B-VPN ISSUE
  20. I-Sharefile greyed
  21. B-BNA issues
  22. O-setup email on phone
  23. N-Ping/walking up without sending a ticket
  24. G-Machine has been on over 4 days