Dockingstationissues“it wasworkingfineyesterday”“Thisneverhappenedbefore..”BNAissuesFrustrated/attitudeproblemMFAPing/walkingup withoutsending aticketRequesta newlaptopLOCKEDOUTHELPZoom/teamsissueSharefilegreyedRequesthardwareitemsScannerproblemsExcelIssues"This startedafter youconnected tomy machine"“computerrunningslow”Travelingto anothercountryVPNISSUEMachinehas beenon over 4daysMonitorissuesAnyPFEissuesOutlookissuesPhishingemailssetupemail onphoneDockingstationissues“it wasworkingfineyesterday”“Thisneverhappenedbefore..”BNAissuesFrustrated/attitudeproblemMFAPing/walkingup withoutsending aticketRequesta newlaptopLOCKEDOUTHELPZoom/teamsissueSharefilegreyedRequesthardwareitemsScannerproblemsExcelIssues"This startedafter youconnected tomy machine"“computerrunningslow”Travelingto anothercountryVPNISSUEMachinehas beenon over 4daysMonitorissuesAnyPFEissuesOutlookissuesPhishingemailssetupemail onphone

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
I
4
B
5
N
6
G
7
N
8
B
9
I
10
O
11
I
12
O
13
N
14
I
15
G
16
B
17
I
18
B
19
G
20
N
21
G
22
O
23
B
24
O
  1. G-Docking station issues
  2. O-“it was working fine yesterday”
  3. I-“This never happened before..”
  4. B-BNA issues
  5. N-Frustrated /attitude problem
  6. G-MFA
  7. N-Ping/walking up without sending a ticket
  8. B-Request a new laptop
  9. I-LOCKED OUT HELP
  10. O-Zoom /teams issue
  11. I-Sharefile greyed
  12. O-Request hardware items
  13. N-Scanner problems
  14. I-Excel Issues
  15. G-"This started after you connected to my machine"
  16. B-“computer running slow”
  17. I-Traveling to another country
  18. B-VPN ISSUE
  19. G-Machine has been on over 4 days
  20. N-Monitor issues
  21. G-Any PFE issues
  22. O-Outlook issues
  23. B-Phishing emails
  24. O-setup email on phone