Machinehas beenon over 4daysZoom/teamsissueVPNISSUE"This startedafter youconnected tomy machine"Phishingemails“computerrunningslow”ScannerproblemsRequesthardwareitemsDockingstationissuesLOCKEDOUTHELPMonitorissuesMFAFrustrated/attitudeproblemSharefilegreyedBNAissuesOutlookissuesRequesta newlaptopAnyPFEissuessetupemail onphonePing/walkingup withoutsending aticketExcelIssues“it wasworkingfineyesterday”“Thisneverhappenedbefore..”Travelingto anothercountryMachinehas beenon over 4daysZoom/teamsissueVPNISSUE"This startedafter youconnected tomy machine"Phishingemails“computerrunningslow”ScannerproblemsRequesthardwareitemsDockingstationissuesLOCKEDOUTHELPMonitorissuesMFAFrustrated/attitudeproblemSharefilegreyedBNAissuesOutlookissuesRequesta newlaptopAnyPFEissuessetupemail onphonePing/walkingup withoutsending aticketExcelIssues“it wasworkingfineyesterday”“Thisneverhappenedbefore..”Travelingto anothercountry

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
G
5
B
6
B
7
N
8
O
9
G
10
I
11
N
12
G
13
N
14
I
15
B
16
O
17
B
18
G
19
O
20
N
21
I
22
O
23
I
24
I
  1. G-Machine has been on over 4 days
  2. O-Zoom /teams issue
  3. B-VPN ISSUE
  4. G-"This started after you connected to my machine"
  5. B-Phishing emails
  6. B-“computer running slow”
  7. N-Scanner problems
  8. O-Request hardware items
  9. G-Docking station issues
  10. I-LOCKED OUT HELP
  11. N-Monitor issues
  12. G-MFA
  13. N-Frustrated /attitude problem
  14. I-Sharefile greyed
  15. B-BNA issues
  16. O-Outlook issues
  17. B-Request a new laptop
  18. G-Any PFE issues
  19. O-setup email on phone
  20. N-Ping/walking up without sending a ticket
  21. I-Excel Issues
  22. O-“it was working fine yesterday”
  23. I-“This never happened before..”
  24. I-Traveling to another country