PhishingemailsVPNISSUE“it wasworkingfineyesterday”Machinehas beenon over 4daysMFALOCKEDOUTHELP“computerrunningslow”"This startedafter youconnected tomy machine"AnyPFEissuesRequesthardwareitemsRequesta newlaptopExcelIssuesMonitorissuesZoom/teamsissueOutlookissuesSharefilegreyed“Thisneverhappenedbefore..”BNAissuessetupemail onphoneTravelingto anothercountryPing/walkingup withoutsending aticketScannerproblemsDockingstationissuesFrustrated/attitudeproblemPhishingemailsVPNISSUE“it wasworkingfineyesterday”Machinehas beenon over 4daysMFALOCKEDOUTHELP“computerrunningslow”"This startedafter youconnected tomy machine"AnyPFEissuesRequesthardwareitemsRequesta newlaptopExcelIssuesMonitorissuesZoom/teamsissueOutlookissuesSharefilegreyed“Thisneverhappenedbefore..”BNAissuessetupemail onphoneTravelingto anothercountryPing/walkingup withoutsending aticketScannerproblemsDockingstationissuesFrustrated/attitudeproblem

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
G
5
G
6
I
7
B
8
G
9
G
10
O
11
B
12
I
13
N
14
O
15
O
16
I
17
I
18
B
19
O
20
I
21
N
22
N
23
G
24
N
  1. B-Phishing emails
  2. B-VPN ISSUE
  3. O-“it was working fine yesterday”
  4. G-Machine has been on over 4 days
  5. G-MFA
  6. I-LOCKED OUT HELP
  7. B-“computer running slow”
  8. G-"This started after you connected to my machine"
  9. G-Any PFE issues
  10. O-Request hardware items
  11. B-Request a new laptop
  12. I-Excel Issues
  13. N-Monitor issues
  14. O-Zoom /teams issue
  15. O-Outlook issues
  16. I-Sharefile greyed
  17. I-“This never happened before..”
  18. B-BNA issues
  19. O-setup email on phone
  20. I-Traveling to another country
  21. N-Ping/walking up without sending a ticket
  22. N-Scanner problems
  23. G-Docking station issues
  24. N-Frustrated /attitude problem