VPNISSUEExcelIssuesRequesthardwareitemsScannerproblems“computerrunningslow”Monitorissues“it wasworkingfineyesterday”LOCKEDOUTHELPRequesta newlaptopsetupemail onphoneFrustrated/attitudeproblemSharefilegreyedTravelingto anothercountryPhishingemailsMachinehas beenon over 4days“Thisneverhappenedbefore..”OutlookissuesMFADockingstationissues"This startedafter youconnected tomy machine"Zoom/teamsissuePing/walkingup withoutsending aticketBNAissuesAnyPFEissuesVPNISSUEExcelIssuesRequesthardwareitemsScannerproblems“computerrunningslow”Monitorissues“it wasworkingfineyesterday”LOCKEDOUTHELPRequesta newlaptopsetupemail onphoneFrustrated/attitudeproblemSharefilegreyedTravelingto anothercountryPhishingemailsMachinehas beenon over 4days“Thisneverhappenedbefore..”OutlookissuesMFADockingstationissues"This startedafter youconnected tomy machine"Zoom/teamsissuePing/walkingup withoutsending aticketBNAissuesAnyPFEissues

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
N
5
B
6
N
7
O
8
I
9
B
10
O
11
N
12
I
13
I
14
B
15
G
16
I
17
O
18
G
19
G
20
G
21
O
22
N
23
B
24
G
  1. B-VPN ISSUE
  2. I-Excel Issues
  3. O-Request hardware items
  4. N-Scanner problems
  5. B-“computer running slow”
  6. N-Monitor issues
  7. O-“it was working fine yesterday”
  8. I-LOCKED OUT HELP
  9. B-Request a new laptop
  10. O-setup email on phone
  11. N-Frustrated /attitude problem
  12. I-Sharefile greyed
  13. I-Traveling to another country
  14. B-Phishing emails
  15. G-Machine has been on over 4 days
  16. I-“This never happened before..”
  17. O-Outlook issues
  18. G-MFA
  19. G-Docking station issues
  20. G-"This started after you connected to my machine"
  21. O-Zoom /teams issue
  22. N-Ping/walking up without sending a ticket
  23. B-BNA issues
  24. G-Any PFE issues