Frustrated/attitudeproblemPing/walkingup withoutsending aticketsetupemail onphoneMonitorissuesRequesta newlaptopAnyPFEissues"This startedafter youconnected tomy machine"“computerrunningslow”VPNISSUEZoom/teamsissueSharefilegreyedMachinehas beenon over 4days“Thisneverhappenedbefore..”LOCKEDOUTHELPExcelIssuesPhishingemailsDockingstationissuesRequesthardwareitemsTravelingto anothercountryMFAOutlookissuesBNAissues“it wasworkingfineyesterday”ScannerproblemsFrustrated/attitudeproblemPing/walkingup withoutsending aticketsetupemail onphoneMonitorissuesRequesta newlaptopAnyPFEissues"This startedafter youconnected tomy machine"“computerrunningslow”VPNISSUEZoom/teamsissueSharefilegreyedMachinehas beenon over 4days“Thisneverhappenedbefore..”LOCKEDOUTHELPExcelIssuesPhishingemailsDockingstationissuesRequesthardwareitemsTravelingto anothercountryMFAOutlookissuesBNAissues“it wasworkingfineyesterday”Scannerproblems

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
O
4
N
5
B
6
G
7
G
8
B
9
B
10
O
11
I
12
G
13
I
14
I
15
I
16
B
17
G
18
O
19
I
20
G
21
O
22
B
23
O
24
N
  1. N-Frustrated /attitude problem
  2. N-Ping/walking up without sending a ticket
  3. O-setup email on phone
  4. N-Monitor issues
  5. B-Request a new laptop
  6. G-Any PFE issues
  7. G-"This started after you connected to my machine"
  8. B-“computer running slow”
  9. B-VPN ISSUE
  10. O-Zoom /teams issue
  11. I-Sharefile greyed
  12. G-Machine has been on over 4 days
  13. I-“This never happened before..”
  14. I-LOCKED OUT HELP
  15. I-Excel Issues
  16. B-Phishing emails
  17. G-Docking station issues
  18. O-Request hardware items
  19. I-Traveling to another country
  20. G-MFA
  21. O-Outlook issues
  22. B-BNA issues
  23. O-“it was working fine yesterday”
  24. N-Scanner problems