"This startedafter youconnected tomy machine"Monitorissues“Thisneverhappenedbefore..”VPNISSUEPhishingemailsScannerproblemsRequesta newlaptopSharefilegreyedLOCKEDOUTHELPExcelIssuesBNAissuesFrustrated/attitudeproblemZoom/teamsissuesetupemail onphoneDockingstationissuesMFAMachinehas beenon over 4daysTravelingto anothercountry“computerrunningslow”Ping/walkingup withoutsending aticket“it wasworkingfineyesterday”OutlookissuesAnyPFEissuesRequesthardwareitems"This startedafter youconnected tomy machine"Monitorissues“Thisneverhappenedbefore..”VPNISSUEPhishingemailsScannerproblemsRequesta newlaptopSharefilegreyedLOCKEDOUTHELPExcelIssuesBNAissuesFrustrated/attitudeproblemZoom/teamsissuesetupemail onphoneDockingstationissuesMFAMachinehas beenon over 4daysTravelingto anothercountry“computerrunningslow”Ping/walkingup withoutsending aticket“it wasworkingfineyesterday”OutlookissuesAnyPFEissuesRequesthardwareitems

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
I
4
B
5
B
6
N
7
B
8
I
9
I
10
I
11
B
12
N
13
O
14
O
15
G
16
G
17
G
18
I
19
B
20
N
21
O
22
O
23
G
24
O
  1. G-"This started after you connected to my machine"
  2. N-Monitor issues
  3. I-“This never happened before..”
  4. B-VPN ISSUE
  5. B-Phishing emails
  6. N-Scanner problems
  7. B-Request a new laptop
  8. I-Sharefile greyed
  9. I-LOCKED OUT HELP
  10. I-Excel Issues
  11. B-BNA issues
  12. N-Frustrated /attitude problem
  13. O-Zoom /teams issue
  14. O-setup email on phone
  15. G-Docking station issues
  16. G-MFA
  17. G-Machine has been on over 4 days
  18. I-Traveling to another country
  19. B-“computer running slow”
  20. N-Ping/walking up without sending a ticket
  21. O-“it was working fine yesterday”
  22. O-Outlook issues
  23. G-Any PFE issues
  24. O-Request hardware items