setupemail onphoneVPNISSUEExcelIssues“Thisneverhappenedbefore..”SharefilegreyedScannerproblemsOutlookissuesZoom/teamsissueTravelingto anothercountryMonitorissuesMachinehas beenon over 4days“computerrunningslow”BNAissuesFrustrated/attitudeproblemPing/walkingup withoutsending aticketLOCKEDOUTHELPAnyPFEissuesRequesthardwareitemsRequesta newlaptopMFAPhishingemailsDockingstationissues"This startedafter youconnected tomy machine"“it wasworkingfineyesterday”setupemail onphoneVPNISSUEExcelIssues“Thisneverhappenedbefore..”SharefilegreyedScannerproblemsOutlookissuesZoom/teamsissueTravelingto anothercountryMonitorissuesMachinehas beenon over 4days“computerrunningslow”BNAissuesFrustrated/attitudeproblemPing/walkingup withoutsending aticketLOCKEDOUTHELPAnyPFEissuesRequesthardwareitemsRequesta newlaptopMFAPhishingemailsDockingstationissues"This startedafter youconnected tomy machine"“it wasworkingfineyesterday”

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
I
5
I
6
N
7
O
8
O
9
I
10
N
11
G
12
B
13
B
14
N
15
N
16
I
17
G
18
O
19
B
20
G
21
B
22
G
23
G
24
O
  1. O-setup email on phone
  2. B-VPN ISSUE
  3. I-Excel Issues
  4. I-“This never happened before..”
  5. I-Sharefile greyed
  6. N-Scanner problems
  7. O-Outlook issues
  8. O-Zoom /teams issue
  9. I-Traveling to another country
  10. N-Monitor issues
  11. G-Machine has been on over 4 days
  12. B-“computer running slow”
  13. B-BNA issues
  14. N-Frustrated /attitude problem
  15. N-Ping/walking up without sending a ticket
  16. I-LOCKED OUT HELP
  17. G-Any PFE issues
  18. O-Request hardware items
  19. B-Request a new laptop
  20. G-MFA
  21. B-Phishing emails
  22. G-Docking station issues
  23. G-"This started after you connected to my machine"
  24. O-“it was working fine yesterday”