Requesta newlaptopZoom/teamsissueLOCKEDOUTHELPSharefilegreyedAnyPFEissuesBNAissuesFrustrated/attitudeproblemsetupemail onphone“Thisneverhappenedbefore..”Machinehas beenon over 4daysTravelingto anothercountryMonitorissuesPhishingemails“computerrunningslow”RequesthardwareitemsExcelIssuesOutlookissuesDockingstationissuesVPNISSUE"This startedafter youconnected tomy machine"MFA“it wasworkingfineyesterday”ScannerproblemsPing/walkingup withoutsending aticketRequesta newlaptopZoom/teamsissueLOCKEDOUTHELPSharefilegreyedAnyPFEissuesBNAissuesFrustrated/attitudeproblemsetupemail onphone“Thisneverhappenedbefore..”Machinehas beenon over 4daysTravelingto anothercountryMonitorissuesPhishingemails“computerrunningslow”RequesthardwareitemsExcelIssuesOutlookissuesDockingstationissuesVPNISSUE"This startedafter youconnected tomy machine"MFA“it wasworkingfineyesterday”ScannerproblemsPing/walkingup withoutsending aticket

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
I
5
G
6
B
7
N
8
O
9
I
10
G
11
I
12
N
13
B
14
B
15
O
16
I
17
O
18
G
19
B
20
G
21
G
22
O
23
N
24
N
  1. B-Request a new laptop
  2. O-Zoom /teams issue
  3. I-LOCKED OUT HELP
  4. I-Sharefile greyed
  5. G-Any PFE issues
  6. B-BNA issues
  7. N-Frustrated /attitude problem
  8. O-setup email on phone
  9. I-“This never happened before..”
  10. G-Machine has been on over 4 days
  11. I-Traveling to another country
  12. N-Monitor issues
  13. B-Phishing emails
  14. B-“computer running slow”
  15. O-Request hardware items
  16. I-Excel Issues
  17. O-Outlook issues
  18. G-Docking station issues
  19. B-VPN ISSUE
  20. G-"This started after you connected to my machine"
  21. G-MFA
  22. O-“it was working fine yesterday”
  23. N-Scanner problems
  24. N-Ping/walking up without sending a ticket