PhishingemailsDockingstationissuesZoom/teamsissueScannerproblemsSharefilegreyedRequesthardwareitemsVPNISSUEMonitorissuesMachinehas beenon over 4days"This startedafter youconnected tomy machine"setupemail onphoneMFALOCKEDOUTHELP“it wasworkingfineyesterday”“Thisneverhappenedbefore..”Ping/walkingup withoutsending aticketFrustrated/attitudeproblemOutlookissuesBNAissuesAnyPFEissuesTravelingto anothercountryExcelIssues“computerrunningslow”Requesta newlaptopPhishingemailsDockingstationissuesZoom/teamsissueScannerproblemsSharefilegreyedRequesthardwareitemsVPNISSUEMonitorissuesMachinehas beenon over 4days"This startedafter youconnected tomy machine"setupemail onphoneMFALOCKEDOUTHELP“it wasworkingfineyesterday”“Thisneverhappenedbefore..”Ping/walkingup withoutsending aticketFrustrated/attitudeproblemOutlookissuesBNAissuesAnyPFEissuesTravelingto anothercountryExcelIssues“computerrunningslow”Requesta newlaptop

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
N
5
I
6
O
7
B
8
N
9
G
10
G
11
O
12
G
13
I
14
O
15
I
16
N
17
N
18
O
19
B
20
G
21
I
22
I
23
B
24
B
  1. B-Phishing emails
  2. G-Docking station issues
  3. O-Zoom /teams issue
  4. N-Scanner problems
  5. I-Sharefile greyed
  6. O-Request hardware items
  7. B-VPN ISSUE
  8. N-Monitor issues
  9. G-Machine has been on over 4 days
  10. G-"This started after you connected to my machine"
  11. O-setup email on phone
  12. G-MFA
  13. I-LOCKED OUT HELP
  14. O-“it was working fine yesterday”
  15. I-“This never happened before..”
  16. N-Ping/walking up without sending a ticket
  17. N-Frustrated /attitude problem
  18. O-Outlook issues
  19. B-BNA issues
  20. G-Any PFE issues
  21. I-Traveling to another country
  22. I-Excel Issues
  23. B-“computer running slow”
  24. B-Request a new laptop