“computerrunningslow”MonitorissuesRequesthardwareitems"This startedafter youconnected tomy machine"Frustrated/attitudeproblemsetupemail onphoneAnyPFEissuesMFA“Thisneverhappenedbefore..”PhishingemailsOutlookissuesPing/walkingup withoutsending aticketSharefilegreyedBNAissuesMachinehas beenon over 4days“it wasworkingfineyesterday”Requesta newlaptopLOCKEDOUTHELPZoom/teamsissueDockingstationissuesExcelIssuesTravelingto anothercountryVPNISSUEScannerproblems“computerrunningslow”MonitorissuesRequesthardwareitems"This startedafter youconnected tomy machine"Frustrated/attitudeproblemsetupemail onphoneAnyPFEissuesMFA“Thisneverhappenedbefore..”PhishingemailsOutlookissuesPing/walkingup withoutsending aticketSharefilegreyedBNAissuesMachinehas beenon over 4days“it wasworkingfineyesterday”Requesta newlaptopLOCKEDOUTHELPZoom/teamsissueDockingstationissuesExcelIssuesTravelingto anothercountryVPNISSUEScannerproblems

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
O
4
G
5
N
6
O
7
G
8
G
9
I
10
B
11
O
12
N
13
I
14
B
15
G
16
O
17
B
18
I
19
O
20
G
21
I
22
I
23
B
24
N
  1. B-“computer running slow”
  2. N-Monitor issues
  3. O-Request hardware items
  4. G-"This started after you connected to my machine"
  5. N-Frustrated /attitude problem
  6. O-setup email on phone
  7. G-Any PFE issues
  8. G-MFA
  9. I-“This never happened before..”
  10. B-Phishing emails
  11. O-Outlook issues
  12. N-Ping/walking up without sending a ticket
  13. I-Sharefile greyed
  14. B-BNA issues
  15. G-Machine has been on over 4 days
  16. O-“it was working fine yesterday”
  17. B-Request a new laptop
  18. I-LOCKED OUT HELP
  19. O-Zoom /teams issue
  20. G-Docking station issues
  21. I-Excel Issues
  22. I-Traveling to another country
  23. B-VPN ISSUE
  24. N-Scanner problems