ScannerproblemsDockingstationissues“computerrunningslow”OutlookissuesZoom/teamsissueSharefilegreyedExcelIssuessetupemail onphoneMFAFrustrated/attitudeproblemBNAissuesMachinehas beenon over 4daysRequesta newlaptopVPNISSUETravelingto anothercountry"This startedafter youconnected tomy machine"MonitorissuesAnyPFEissuesPing/walkingup withoutsending aticketRequesthardwareitemsPhishingemails“Thisneverhappenedbefore..”“it wasworkingfineyesterday”LOCKEDOUTHELPScannerproblemsDockingstationissues“computerrunningslow”OutlookissuesZoom/teamsissueSharefilegreyedExcelIssuessetupemail onphoneMFAFrustrated/attitudeproblemBNAissuesMachinehas beenon over 4daysRequesta newlaptopVPNISSUETravelingto anothercountry"This startedafter youconnected tomy machine"MonitorissuesAnyPFEissuesPing/walkingup withoutsending aticketRequesthardwareitemsPhishingemails“Thisneverhappenedbefore..”“it wasworkingfineyesterday”LOCKEDOUTHELP

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
O
5
O
6
I
7
I
8
O
9
G
10
N
11
B
12
G
13
B
14
B
15
I
16
G
17
N
18
G
19
N
20
O
21
B
22
I
23
O
24
I
  1. N-Scanner problems
  2. G-Docking station issues
  3. B-“computer running slow”
  4. O-Outlook issues
  5. O-Zoom /teams issue
  6. I-Sharefile greyed
  7. I-Excel Issues
  8. O-setup email on phone
  9. G-MFA
  10. N-Frustrated /attitude problem
  11. B-BNA issues
  12. G-Machine has been on over 4 days
  13. B-Request a new laptop
  14. B-VPN ISSUE
  15. I-Traveling to another country
  16. G-"This started after you connected to my machine"
  17. N-Monitor issues
  18. G-Any PFE issues
  19. N-Ping/walking up without sending a ticket
  20. O-Request hardware items
  21. B-Phishing emails
  22. I-“This never happened before..”
  23. O-“it was working fine yesterday”
  24. I-LOCKED OUT HELP