ExcelIssuesRequesthardwareitemsLOCKEDOUTHELPFrustrated/attitudeproblem"This startedafter youconnected tomy machine"VPNISSUEsetupemail onphone“it wasworkingfineyesterday”Machinehas beenon over 4days“Thisneverhappenedbefore..”Travelingto anothercountryMonitorissues“computerrunningslow”ScannerproblemsSharefilegreyedMFARequesta newlaptopPhishingemailsDockingstationissuesOutlookissuesAnyPFEissuesZoom/teamsissuePing/walkingup withoutsending aticketBNAissuesExcelIssuesRequesthardwareitemsLOCKEDOUTHELPFrustrated/attitudeproblem"This startedafter youconnected tomy machine"VPNISSUEsetupemail onphone“it wasworkingfineyesterday”Machinehas beenon over 4days“Thisneverhappenedbefore..”Travelingto anothercountryMonitorissues“computerrunningslow”ScannerproblemsSharefilegreyedMFARequesta newlaptopPhishingemailsDockingstationissuesOutlookissuesAnyPFEissuesZoom/teamsissuePing/walkingup withoutsending aticketBNAissues

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
N
5
G
6
B
7
O
8
O
9
G
10
I
11
I
12
N
13
B
14
N
15
I
16
G
17
B
18
B
19
G
20
O
21
G
22
O
23
N
24
B
  1. I-Excel Issues
  2. O-Request hardware items
  3. I-LOCKED OUT HELP
  4. N-Frustrated /attitude problem
  5. G-"This started after you connected to my machine"
  6. B-VPN ISSUE
  7. O-setup email on phone
  8. O-“it was working fine yesterday”
  9. G-Machine has been on over 4 days
  10. I-“This never happened before..”
  11. I-Traveling to another country
  12. N-Monitor issues
  13. B-“computer running slow”
  14. N-Scanner problems
  15. I-Sharefile greyed
  16. G-MFA
  17. B-Request a new laptop
  18. B-Phishing emails
  19. G-Docking station issues
  20. O-Outlook issues
  21. G-Any PFE issues
  22. O-Zoom /teams issue
  23. N-Ping/walking up without sending a ticket
  24. B-BNA issues