MFAsetupemail onphone“computerrunningslow”AnyPFEissuesTravelingto anothercountryRequesta newlaptop“Thisneverhappenedbefore..”LOCKEDOUTHELPPhishingemails"This startedafter youconnected tomy machine"OutlookissuesPing/walkingup withoutsending aticketBNAissues“it wasworkingfineyesterday”Frustrated/attitudeproblemMonitorissuesSharefilegreyedDockingstationissuesZoom/teamsissueMachinehas beenon over 4daysVPNISSUEExcelIssuesRequesthardwareitemsScannerproblemsMFAsetupemail onphone“computerrunningslow”AnyPFEissuesTravelingto anothercountryRequesta newlaptop“Thisneverhappenedbefore..”LOCKEDOUTHELPPhishingemails"This startedafter youconnected tomy machine"OutlookissuesPing/walkingup withoutsending aticketBNAissues“it wasworkingfineyesterday”Frustrated/attitudeproblemMonitorissuesSharefilegreyedDockingstationissuesZoom/teamsissueMachinehas beenon over 4daysVPNISSUEExcelIssuesRequesthardwareitemsScannerproblems

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
G
5
I
6
B
7
I
8
I
9
B
10
G
11
O
12
N
13
B
14
O
15
N
16
N
17
I
18
G
19
O
20
G
21
B
22
I
23
O
24
N
  1. G-MFA
  2. O-setup email on phone
  3. B-“computer running slow”
  4. G-Any PFE issues
  5. I-Traveling to another country
  6. B-Request a new laptop
  7. I-“This never happened before..”
  8. I-LOCKED OUT HELP
  9. B-Phishing emails
  10. G-"This started after you connected to my machine"
  11. O-Outlook issues
  12. N-Ping/walking up without sending a ticket
  13. B-BNA issues
  14. O-“it was working fine yesterday”
  15. N-Frustrated /attitude problem
  16. N-Monitor issues
  17. I-Sharefile greyed
  18. G-Docking station issues
  19. O-Zoom /teams issue
  20. G-Machine has been on over 4 days
  21. B-VPN ISSUE
  22. I-Excel Issues
  23. O-Request hardware items
  24. N-Scanner problems