Thanks somuch fortaking thetime to call inabout ______.Deescalatesa sup call/No call backneededDefinitely, I'dlove to helpyou out with________!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Gavebusinessdecisiontalk offI agree,_________would worry meas well. So I'mglad I can helpyou with this!I'm sosorry tohear about___!I appreciateyourpatience with______.Starting4506/Talkingpoints/ DDI can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.I definitelyunderstandyour concernwith_______.Absolutely! I'mglad you calledus! Lets take alook at_______together.Paymentreview call/verifiespaymentwith PCM.Resent4506I'm sosorry tohear about_____!Weappreciateyou stayingon top of youraccount!We definitelywant to makesure you'regetting takencare of.Paymentreview call/verifiespaymentwith PCM4506/SSACallI completelysee whereyou'recoming from.Deescalatesa sup call/No call backneededDeescalatesa sup call/No call backneededWeappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout _____!Thanks somuch fortaking thetime to call inabout ______.Deescalatesa sup call/No call backneededDefinitely, I'dlove to helpyou out with________!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Gavebusinessdecisiontalk offI agree,_________would worry meas well. So I'mglad I can helpyou with this!I'm sosorry tohear about___!I appreciateyourpatience with______.Starting4506/Talkingpoints/ DDI can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.I definitelyunderstandyour concernwith_______.Absolutely! I'mglad you calledus! Lets take alook at_______together.Paymentreview call/verifiespaymentwith PCM.Resent4506I'm sosorry tohear about_____!Weappreciateyou stayingon top of youraccount!We definitelywant to makesure you'regetting takencare of.Paymentreview call/verifiespaymentwith PCM4506/SSACallI completelysee whereyou'recoming from.Deescalatesa sup call/No call backneededDeescalatesa sup call/No call backneededWeappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout _____!

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
N
4
G
5
I
6
G
7
B
8
I
9
B
10
N
11
O
12
G
13
B
14
I
15
G
16
O
17
O
18
N
19
G
20
I
21
N
22
O
23
I
24
B
  1. O-Thanks so much for taking the time to call in about ______.
  2. B-Deescalates a sup call/ No call back needed
  3. N-Definitely, I'd love to help you out with ________!
  4. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  5. I-Gave business decision talk off
  6. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  7. B-I'm so sorry to hear about ___!
  8. I-I appreciate your patience with ______.
  9. B-Starting 4506/ Talking points/ DD
  10. N-I can definitely see how ______ would be confusing, I am sorry about that.
  11. O-I definitely understand your concern with _______.
  12. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  13. B-Payment review call/ verifies payment with PCM.
  14. I-Resent 4506
  15. G-I'm so sorry to hear about _____!
  16. O-We appreciate you staying on top of your account!
  17. O-We definitely want to make sure you're getting taken care of.
  18. N-Payment review call/ verifies payment with PCM
  19. G-4506/ SSA Call
  20. I-I completely see where you're coming from.
  21. N-Deescalates a sup call/ No call back needed
  22. O-Deescalates a sup call/ No call back needed
  23. I-We appreciate you staying on top of your account!
  24. B-Thanks so much for taking the time to call in about _____!