Paymentreview call/verifiespaymentwith PCMDeescalatesa sup call/No call backneededI can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.I completelysee whereyou'recoming from.Deescalatesa sup call/No call backneededI'm sosorry tohear about_____!Gavebusinessdecisiontalk offStarting4506/Talkingpoints/ DDPaymentreview call/verifiespaymentwith PCM.Deescalatesa sup call/No call backneededWeappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout ______.I definitelyunderstandyour concernwith_______.I agree,_________would worry meas well. So I'mglad I can helpyou with this!Absolutely! I'mglad you calledus! Lets take alook at_______together.I appreciateyourpatience with______.4506/SSACallWeappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout _____!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.We definitelywant to makesure you'regetting takencare of.Definitely, I'dlove to helpyou out with________!I'm sosorry tohear about___!Resent4506Paymentreview call/verifiespaymentwith PCMDeescalatesa sup call/No call backneededI can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.I completelysee whereyou'recoming from.Deescalatesa sup call/No call backneededI'm sosorry tohear about_____!Gavebusinessdecisiontalk offStarting4506/Talkingpoints/ DDPaymentreview call/verifiespaymentwith PCM.Deescalatesa sup call/No call backneededWeappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout ______.I definitelyunderstandyour concernwith_______.I agree,_________would worry meas well. So I'mglad I can helpyou with this!Absolutely! I'mglad you calledus! Lets take alook at_______together.I appreciateyourpatience with______.4506/SSACallWeappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout _____!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.We definitelywant to makesure you'regetting takencare of.Definitely, I'dlove to helpyou out with________!I'm sosorry tohear about___!Resent4506

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
N
4
I
5
N
6
G
7
I
8
B
9
B
10
O
11
I
12
O
13
O
14
G
15
G
16
I
17
G
18
O
19
B
20
G
21
O
22
N
23
B
24
I
  1. N-Payment review call/ verifies payment with PCM
  2. B-Deescalates a sup call/ No call back needed
  3. N-I can definitely see how ______ would be confusing, I am sorry about that.
  4. I-I completely see where you're coming from.
  5. N-Deescalates a sup call/ No call back needed
  6. G-I'm so sorry to hear about _____!
  7. I-Gave business decision talk off
  8. B-Starting 4506/ Talking points/ DD
  9. B-Payment review call/ verifies payment with PCM.
  10. O-Deescalates a sup call/ No call back needed
  11. I-We appreciate you staying on top of your account!
  12. O-Thanks so much for taking the time to call in about ______.
  13. O-I definitely understand your concern with _______.
  14. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  15. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  16. I-I appreciate your patience with ______.
  17. G-4506/ SSA Call
  18. O-We appreciate you staying on top of your account!
  19. B-Thanks so much for taking the time to call in about _____!
  20. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  21. O-We definitely want to make sure you're getting taken care of.
  22. N-Definitely, I'd love to help you out with ________!
  23. B-I'm so sorry to hear about ___!
  24. I-Resent 4506