We definitelywant to makesure you'regetting takencare of.I agree,_________would worry meas well. So I'mglad I can helpyou with this!I definitelyunderstandyour concernwith_______.Deescalatesa sup call/No call backneededAbsolutely! I'mglad you calledus! Lets take alook at_______together.Weappreciateyou stayingon top of youraccount!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.I appreciateyourpatience with______.I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Thanks somuch fortaking thetime to call inabout ______.Gavebusinessdecisiontalk off4506/SSACallI'm sosorry tohear about_____!Deescalatesa sup call/No call backneededDefinitely, I'dlove to helpyou out with________!Paymentreview call/verifiespaymentwith PCMWeappreciateyou stayingon top of youraccount!Starting4506/Talkingpoints/ DDResent4506Paymentreview call/verifiespaymentwith PCM.I completelysee whereyou'recoming from.I'm sosorry tohear about___!Thanks somuch fortaking thetime to call inabout _____!Deescalatesa sup call/No call backneededWe definitelywant to makesure you'regetting takencare of.I agree,_________would worry meas well. So I'mglad I can helpyou with this!I definitelyunderstandyour concernwith_______.Deescalatesa sup call/No call backneededAbsolutely! I'mglad you calledus! Lets take alook at_______together.Weappreciateyou stayingon top of youraccount!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.I appreciateyourpatience with______.I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Thanks somuch fortaking thetime to call inabout ______.Gavebusinessdecisiontalk off4506/SSACallI'm sosorry tohear about_____!Deescalatesa sup call/No call backneededDefinitely, I'dlove to helpyou out with________!Paymentreview call/verifiespaymentwith PCMWeappreciateyou stayingon top of youraccount!Starting4506/Talkingpoints/ DDResent4506Paymentreview call/verifiespaymentwith PCM.I completelysee whereyou'recoming from.I'm sosorry tohear about___!Thanks somuch fortaking thetime to call inabout _____!Deescalatesa sup call/No call backneeded

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
O
4
N
5
G
6
I
7
N
8
I
9
G
10
O
11
I
12
G
13
G
14
O
15
N
16
N
17
O
18
B
19
I
20
B
21
I
22
B
23
B
24
B
  1. O-We definitely want to make sure you're getting taken care of.
  2. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  3. O-I definitely understand your concern with _______.
  4. N-Deescalates a sup call/ No call back needed
  5. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  6. I-We appreciate you staying on top of your account!
  7. N-I can definitely see how ______ would be confusing, I am sorry about that.
  8. I-I appreciate your patience with ______.
  9. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  10. O-Thanks so much for taking the time to call in about ______.
  11. I-Gave business decision talk off
  12. G-4506/ SSA Call
  13. G-I'm so sorry to hear about _____!
  14. O-Deescalates a sup call/ No call back needed
  15. N-Definitely, I'd love to help you out with ________!
  16. N-Payment review call/ verifies payment with PCM
  17. O-We appreciate you staying on top of your account!
  18. B-Starting 4506/ Talking points/ DD
  19. I-Resent 4506
  20. B-Payment review call/ verifies payment with PCM.
  21. I-I completely see where you're coming from.
  22. B-I'm so sorry to hear about ___!
  23. B-Thanks so much for taking the time to call in about _____!
  24. B-Deescalates a sup call/ No call back needed