Gavebusinessdecisiontalk offI definitelyunderstandyour concernwith_______.Definitely, I'dlove to helpyou out with________!Deescalatesa sup call/No call backneeded4506/SSACallI can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Deescalatesa sup call/No call backneededWeappreciateyou stayingon top of youraccount!Weappreciateyou stayingon top of youraccount!I agree,_________would worry meas well. So I'mglad I can helpyou with this!Resent4506Absolutely! I'mglad you calledus! Lets take alook at_______together.I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Deescalatesa sup call/No call backneededI'm sosorry tohear about___!Starting4506/Talkingpoints/ DDThanks somuch fortaking thetime to call inabout _____!I'm sosorry tohear about_____!I completelysee whereyou'recoming from.I appreciateyourpatience with______.Paymentreview call/verifiespaymentwith PCM.We definitelywant to makesure you'regetting takencare of.Paymentreview call/verifiespaymentwith PCMThanks somuch fortaking thetime to call inabout ______.Gavebusinessdecisiontalk offI definitelyunderstandyour concernwith_______.Definitely, I'dlove to helpyou out with________!Deescalatesa sup call/No call backneeded4506/SSACallI can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Deescalatesa sup call/No call backneededWeappreciateyou stayingon top of youraccount!Weappreciateyou stayingon top of youraccount!I agree,_________would worry meas well. So I'mglad I can helpyou with this!Resent4506Absolutely! I'mglad you calledus! Lets take alook at_______together.I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Deescalatesa sup call/No call backneededI'm sosorry tohear about___!Starting4506/Talkingpoints/ DDThanks somuch fortaking thetime to call inabout _____!I'm sosorry tohear about_____!I completelysee whereyou'recoming from.I appreciateyourpatience with______.Paymentreview call/verifiespaymentwith PCM.We definitelywant to makesure you'regetting takencare of.Paymentreview call/verifiespaymentwith PCMThanks somuch fortaking thetime to call inabout ______.

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
N
4
B
5
G
6
N
7
N
8
I
9
O
10
G
11
I
12
G
13
G
14
O
15
B
16
B
17
B
18
G
19
I
20
I
21
B
22
O
23
N
24
O
  1. I-Gave business decision talk off
  2. O-I definitely understand your concern with _______.
  3. N-Definitely, I'd love to help you out with ________!
  4. B-Deescalates a sup call/ No call back needed
  5. G-4506/ SSA Call
  6. N-I can definitely see how ______ would be confusing, I am sorry about that.
  7. N-Deescalates a sup call/ No call back needed
  8. I-We appreciate you staying on top of your account!
  9. O-We appreciate you staying on top of your account!
  10. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  11. I-Resent 4506
  12. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  13. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  14. O-Deescalates a sup call/ No call back needed
  15. B-I'm so sorry to hear about ___!
  16. B-Starting 4506/ Talking points/ DD
  17. B-Thanks so much for taking the time to call in about _____!
  18. G-I'm so sorry to hear about _____!
  19. I-I completely see where you're coming from.
  20. I-I appreciate your patience with ______.
  21. B-Payment review call/ verifies payment with PCM.
  22. O-We definitely want to make sure you're getting taken care of.
  23. N-Payment review call/ verifies payment with PCM
  24. O-Thanks so much for taking the time to call in about ______.