I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Paymentreview call/verifiespaymentwith PCMDefinitely, I'dlove to helpyou out with________!I'm sosorry tohear about___!Thanks somuch fortaking thetime to call inabout _____!I agree,_________would worry meas well. So I'mglad I can helpyou with this!Deescalatesa sup call/No call backneededWe definitelywant to makesure you'regetting takencare of.4506/SSACallPaymentreview call/verifiespaymentwith PCM.I definitelyunderstandyour concernwith_______.I completelysee whereyou'recoming from.I'm sosorry tohear about_____!Deescalatesa sup call/No call backneededResent4506I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Weappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout ______.Absolutely! I'mglad you calledus! Lets take alook at_______together.Weappreciateyou stayingon top of youraccount!I appreciateyourpatience with______.Starting4506/Talkingpoints/ DDDeescalatesa sup call/No call backneededGavebusinessdecisiontalk offI'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Paymentreview call/verifiespaymentwith PCMDefinitely, I'dlove to helpyou out with________!I'm sosorry tohear about___!Thanks somuch fortaking thetime to call inabout _____!I agree,_________would worry meas well. So I'mglad I can helpyou with this!Deescalatesa sup call/No call backneededWe definitelywant to makesure you'regetting takencare of.4506/SSACallPaymentreview call/verifiespaymentwith PCM.I definitelyunderstandyour concernwith_______.I completelysee whereyou'recoming from.I'm sosorry tohear about_____!Deescalatesa sup call/No call backneededResent4506I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Weappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout ______.Absolutely! I'mglad you calledus! Lets take alook at_______together.Weappreciateyou stayingon top of youraccount!I appreciateyourpatience with______.Starting4506/Talkingpoints/ DDDeescalatesa sup call/No call backneededGavebusinessdecisiontalk off

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
B
5
B
6
G
7
N
8
O
9
G
10
B
11
O
12
I
13
G
14
B
15
I
16
N
17
I
18
O
19
G
20
O
21
I
22
B
23
O
24
I
  1. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  2. N-Payment review call/ verifies payment with PCM
  3. N-Definitely, I'd love to help you out with ________!
  4. B-I'm so sorry to hear about ___!
  5. B-Thanks so much for taking the time to call in about _____!
  6. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  7. N-Deescalates a sup call/ No call back needed
  8. O-We definitely want to make sure you're getting taken care of.
  9. G-4506/ SSA Call
  10. B-Payment review call/ verifies payment with PCM.
  11. O-I definitely understand your concern with _______.
  12. I-I completely see where you're coming from.
  13. G-I'm so sorry to hear about _____!
  14. B-Deescalates a sup call/ No call back needed
  15. I-Resent 4506
  16. N-I can definitely see how ______ would be confusing, I am sorry about that.
  17. I-We appreciate you staying on top of your account!
  18. O-Thanks so much for taking the time to call in about ______.
  19. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  20. O-We appreciate you staying on top of your account!
  21. I-I appreciate your patience with ______.
  22. B-Starting 4506/ Talking points/ DD
  23. O-Deescalates a sup call/ No call back needed
  24. I-Gave business decision talk off