Paymentreview call/verifiespaymentwith PCMI definitelyunderstandyour concernwith_______.Paymentreview call/verifiespaymentwith PCM.Weappreciateyou stayingon top of youraccount!I'm sosorry tohear about_____!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Deescalatesa sup call/No call backneededI completelysee whereyou'recoming from.Deescalatesa sup call/No call backneededAbsolutely! I'mglad you calledus! Lets take alook at_______together.4506/SSACallDefinitely, I'dlove to helpyou out with________!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.I'm sosorry tohear about___!Starting4506/Talkingpoints/ DDWe definitelywant to makesure you'regetting takencare of.Weappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout _____!Deescalatesa sup call/No call backneededThanks somuch fortaking thetime to call inabout ______.I agree,_________would worry meas well. So I'mglad I can helpyou with this!Resent4506Gavebusinessdecisiontalk offI appreciateyourpatience with______.Paymentreview call/verifiespaymentwith PCMI definitelyunderstandyour concernwith_______.Paymentreview call/verifiespaymentwith PCM.Weappreciateyou stayingon top of youraccount!I'm sosorry tohear about_____!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Deescalatesa sup call/No call backneededI completelysee whereyou'recoming from.Deescalatesa sup call/No call backneededAbsolutely! I'mglad you calledus! Lets take alook at_______together.4506/SSACallDefinitely, I'dlove to helpyou out with________!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.I'm sosorry tohear about___!Starting4506/Talkingpoints/ DDWe definitelywant to makesure you'regetting takencare of.Weappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout _____!Deescalatesa sup call/No call backneededThanks somuch fortaking thetime to call inabout ______.I agree,_________would worry meas well. So I'mglad I can helpyou with this!Resent4506Gavebusinessdecisiontalk offI appreciateyourpatience with______.

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
B
4
I
5
G
6
G
7
O
8
I
9
N
10
G
11
G
12
N
13
N
14
B
15
B
16
O
17
O
18
B
19
B
20
O
21
G
22
I
23
I
24
I
  1. N-Payment review call/ verifies payment with PCM
  2. O-I definitely understand your concern with _______.
  3. B-Payment review call/ verifies payment with PCM.
  4. I-We appreciate you staying on top of your account!
  5. G-I'm so sorry to hear about _____!
  6. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  7. O-Deescalates a sup call/ No call back needed
  8. I-I completely see where you're coming from.
  9. N-Deescalates a sup call/ No call back needed
  10. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  11. G-4506/ SSA Call
  12. N-Definitely, I'd love to help you out with ________!
  13. N-I can definitely see how ______ would be confusing, I am sorry about that.
  14. B-I'm so sorry to hear about ___!
  15. B-Starting 4506/ Talking points/ DD
  16. O-We definitely want to make sure you're getting taken care of.
  17. O-We appreciate you staying on top of your account!
  18. B-Thanks so much for taking the time to call in about _____!
  19. B-Deescalates a sup call/ No call back needed
  20. O-Thanks so much for taking the time to call in about ______.
  21. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  22. I-Resent 4506
  23. I-Gave business decision talk off
  24. I-I appreciate your patience with ______.