I definitelyunderstandyour concernwith_______.Resent4506Thanks somuch fortaking thetime to call inabout ______.Weappreciateyou stayingon top of youraccount!Deescalatesa sup call/No call backneededI'm sosorry tohear about_____!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Paymentreview call/verifiespaymentwith PCMGavebusinessdecisiontalk offStarting4506/Talkingpoints/ DDDeescalatesa sup call/No call backneededThanks somuch fortaking thetime to call inabout _____!I'm sosorry tohear about___!4506/SSACallI completelysee whereyou'recoming from.I agree,_________would worry meas well. So I'mglad I can helpyou with this!Absolutely! I'mglad you calledus! Lets take alook at_______together.Deescalatesa sup call/No call backneededI appreciateyourpatience with______.We definitelywant to makesure you'regetting takencare of.Weappreciateyou stayingon top of youraccount!Paymentreview call/verifiespaymentwith PCM.Definitely, I'dlove to helpyou out with________!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I definitelyunderstandyour concernwith_______.Resent4506Thanks somuch fortaking thetime to call inabout ______.Weappreciateyou stayingon top of youraccount!Deescalatesa sup call/No call backneededI'm sosorry tohear about_____!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Paymentreview call/verifiespaymentwith PCMGavebusinessdecisiontalk offStarting4506/Talkingpoints/ DDDeescalatesa sup call/No call backneededThanks somuch fortaking thetime to call inabout _____!I'm sosorry tohear about___!4506/SSACallI completelysee whereyou'recoming from.I agree,_________would worry meas well. So I'mglad I can helpyou with this!Absolutely! I'mglad you calledus! Lets take alook at_______together.Deescalatesa sup call/No call backneededI appreciateyourpatience with______.We definitelywant to makesure you'regetting takencare of.Weappreciateyou stayingon top of youraccount!Paymentreview call/verifiespaymentwith PCM.Definitely, I'dlove to helpyou out with________!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
O
4
O
5
N
6
G
7
N
8
N
9
I
10
B
11
O
12
B
13
B
14
G
15
I
16
G
17
G
18
B
19
I
20
O
21
I
22
B
23
N
24
G
  1. O-I definitely understand your concern with _______.
  2. I-Resent 4506
  3. O-Thanks so much for taking the time to call in about ______.
  4. O-We appreciate you staying on top of your account!
  5. N-Deescalates a sup call/ No call back needed
  6. G-I'm so sorry to hear about _____!
  7. N-I can definitely see how ______ would be confusing, I am sorry about that.
  8. N-Payment review call/ verifies payment with PCM
  9. I-Gave business decision talk off
  10. B-Starting 4506/ Talking points/ DD
  11. O-Deescalates a sup call/ No call back needed
  12. B-Thanks so much for taking the time to call in about _____!
  13. B-I'm so sorry to hear about ___!
  14. G-4506/ SSA Call
  15. I-I completely see where you're coming from.
  16. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  17. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  18. B-Deescalates a sup call/ No call back needed
  19. I-I appreciate your patience with ______.
  20. O-We definitely want to make sure you're getting taken care of.
  21. I-We appreciate you staying on top of your account!
  22. B-Payment review call/ verifies payment with PCM.
  23. N-Definitely, I'd love to help you out with ________!
  24. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.