I completelysee whereyou'recoming from.I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Weappreciateyou stayingon top of youraccount!Deescalatesa sup call/No call backneededI'm sosorry tohear about___!We definitelywant to makesure you'regetting takencare of.I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.I'm sosorry tohear about_____!Absolutely! I'mglad you calledus! Lets take alook at_______together.I appreciateyourpatience with______.Weappreciateyou stayingon top of youraccount!4506/SSACallDeescalatesa sup call/No call backneededI agree,_________would worry meas well. So I'mglad I can helpyou with this!Deescalatesa sup call/No call backneededPaymentreview call/verifiespaymentwith PCM.Thanks somuch fortaking thetime to call inabout _____!Gavebusinessdecisiontalk offStarting4506/Talkingpoints/ DDResent4506I definitelyunderstandyour concernwith_______.Definitely, I'dlove to helpyou out with________!Thanks somuch fortaking thetime to call inabout ______.Paymentreview call/verifiespaymentwith PCMI completelysee whereyou'recoming from.I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Weappreciateyou stayingon top of youraccount!Deescalatesa sup call/No call backneededI'm sosorry tohear about___!We definitelywant to makesure you'regetting takencare of.I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.I'm sosorry tohear about_____!Absolutely! I'mglad you calledus! Lets take alook at_______together.I appreciateyourpatience with______.Weappreciateyou stayingon top of youraccount!4506/SSACallDeescalatesa sup call/No call backneededI agree,_________would worry meas well. So I'mglad I can helpyou with this!Deescalatesa sup call/No call backneededPaymentreview call/verifiespaymentwith PCM.Thanks somuch fortaking thetime to call inabout _____!Gavebusinessdecisiontalk offStarting4506/Talkingpoints/ DDResent4506I definitelyunderstandyour concernwith_______.Definitely, I'dlove to helpyou out with________!Thanks somuch fortaking thetime to call inabout ______.Paymentreview call/verifiespaymentwith PCM

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
O
5
B
6
O
7
N
8
G
9
G
10
I
11
I
12
G
13
N
14
G
15
B
16
B
17
B
18
I
19
B
20
I
21
O
22
N
23
O
24
N
  1. I-I completely see where you're coming from.
  2. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  3. O-We appreciate you staying on top of your account!
  4. O-Deescalates a sup call/ No call back needed
  5. B-I'm so sorry to hear about ___!
  6. O-We definitely want to make sure you're getting taken care of.
  7. N-I can definitely see how ______ would be confusing, I am sorry about that.
  8. G-I'm so sorry to hear about _____!
  9. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  10. I-I appreciate your patience with ______.
  11. I-We appreciate you staying on top of your account!
  12. G-4506/ SSA Call
  13. N-Deescalates a sup call/ No call back needed
  14. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  15. B-Deescalates a sup call/ No call back needed
  16. B-Payment review call/ verifies payment with PCM.
  17. B-Thanks so much for taking the time to call in about _____!
  18. I-Gave business decision talk off
  19. B-Starting 4506/ Talking points/ DD
  20. I-Resent 4506
  21. O-I definitely understand your concern with _______.
  22. N-Definitely, I'd love to help you out with ________!
  23. O-Thanks so much for taking the time to call in about ______.
  24. N-Payment review call/ verifies payment with PCM