Thanks somuch fortaking thetime to call inabout _____!Deescalatesa sup call/No call backneededPaymentreview call/verifiespaymentwith PCMI'm sosorry tohear about___!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I appreciateyourpatience with______.Thanks somuch fortaking thetime to call inabout ______.Deescalatesa sup call/No call backneededDefinitely, I'dlove to helpyou out with________!Deescalatesa sup call/No call backneededPaymentreview call/verifiespaymentwith PCM.Weappreciateyou stayingon top of youraccount!Starting4506/Talkingpoints/ DDI'm sosorry tohear about_____!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Resent4506Gavebusinessdecisiontalk offI agree,_________would worry meas well. So I'mglad I can helpyou with this!I completelysee whereyou'recoming from.Absolutely! I'mglad you calledus! Lets take alook at_______together.4506/SSACallWeappreciateyou stayingon top of youraccount!We definitelywant to makesure you'regetting takencare of.I definitelyunderstandyour concernwith_______.Thanks somuch fortaking thetime to call inabout _____!Deescalatesa sup call/No call backneededPaymentreview call/verifiespaymentwith PCMI'm sosorry tohear about___!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I appreciateyourpatience with______.Thanks somuch fortaking thetime to call inabout ______.Deescalatesa sup call/No call backneededDefinitely, I'dlove to helpyou out with________!Deescalatesa sup call/No call backneededPaymentreview call/verifiespaymentwith PCM.Weappreciateyou stayingon top of youraccount!Starting4506/Talkingpoints/ DDI'm sosorry tohear about_____!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Resent4506Gavebusinessdecisiontalk offI agree,_________would worry meas well. So I'mglad I can helpyou with this!I completelysee whereyou'recoming from.Absolutely! I'mglad you calledus! Lets take alook at_______together.4506/SSACallWeappreciateyou stayingon top of youraccount!We definitelywant to makesure you'regetting takencare of.I definitelyunderstandyour concernwith_______.

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
N
4
B
5
G
6
I
7
O
8
N
9
N
10
O
11
B
12
I
13
B
14
G
15
N
16
I
17
I
18
G
19
I
20
G
21
G
22
O
23
O
24
O
  1. B-Thanks so much for taking the time to call in about _____!
  2. B-Deescalates a sup call/ No call back needed
  3. N-Payment review call/ verifies payment with PCM
  4. B-I'm so sorry to hear about ___!
  5. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  6. I-I appreciate your patience with ______.
  7. O-Thanks so much for taking the time to call in about ______.
  8. N-Deescalates a sup call/ No call back needed
  9. N-Definitely, I'd love to help you out with ________!
  10. O-Deescalates a sup call/ No call back needed
  11. B-Payment review call/ verifies payment with PCM.
  12. I-We appreciate you staying on top of your account!
  13. B-Starting 4506/ Talking points/ DD
  14. G-I'm so sorry to hear about _____!
  15. N-I can definitely see how ______ would be confusing, I am sorry about that.
  16. I-Resent 4506
  17. I-Gave business decision talk off
  18. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  19. I-I completely see where you're coming from.
  20. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  21. G-4506/ SSA Call
  22. O-We appreciate you staying on top of your account!
  23. O-We definitely want to make sure you're getting taken care of.
  24. O-I definitely understand your concern with _______.