Deescalatesa sup call/No call backneededI agree,_________would worry meas well. So I'mglad I can helpyou with this!Paymentreview call/verifiespaymentwith PCM.Resent4506I'm sosorry tohear about_____!Gavebusinessdecisiontalk offDeescalatesa sup call/No call backneededDeescalatesa sup call/No call backneededThanks somuch fortaking thetime to call inabout ______.I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.4506/SSACallDefinitely, I'dlove to helpyou out with________!We definitelywant to makesure you'regetting takencare of.Starting4506/Talkingpoints/ DDPaymentreview call/verifiespaymentwith PCMThanks somuch fortaking thetime to call inabout _____!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I appreciateyourpatience with______.I'm sosorry tohear about___!Weappreciateyou stayingon top of youraccount!I definitelyunderstandyour concernwith_______.Weappreciateyou stayingon top of youraccount!I completelysee whereyou'recoming from.Absolutely! I'mglad you calledus! Lets take alook at_______together.Deescalatesa sup call/No call backneededI agree,_________would worry meas well. So I'mglad I can helpyou with this!Paymentreview call/verifiespaymentwith PCM.Resent4506I'm sosorry tohear about_____!Gavebusinessdecisiontalk offDeescalatesa sup call/No call backneededDeescalatesa sup call/No call backneededThanks somuch fortaking thetime to call inabout ______.I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.4506/SSACallDefinitely, I'dlove to helpyou out with________!We definitelywant to makesure you'regetting takencare of.Starting4506/Talkingpoints/ DDPaymentreview call/verifiespaymentwith PCMThanks somuch fortaking thetime to call inabout _____!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I appreciateyourpatience with______.I'm sosorry tohear about___!Weappreciateyou stayingon top of youraccount!I definitelyunderstandyour concernwith_______.Weappreciateyou stayingon top of youraccount!I completelysee whereyou'recoming from.Absolutely! I'mglad you calledus! Lets take alook at_______together.

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
I
5
G
6
I
7
O
8
B
9
O
10
N
11
G
12
N
13
O
14
B
15
N
16
B
17
G
18
I
19
B
20
O
21
O
22
I
23
I
24
G
  1. N-Deescalates a sup call/ No call back needed
  2. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  3. B-Payment review call/ verifies payment with PCM.
  4. I-Resent 4506
  5. G-I'm so sorry to hear about _____!
  6. I-Gave business decision talk off
  7. O-Deescalates a sup call/ No call back needed
  8. B-Deescalates a sup call/ No call back needed
  9. O-Thanks so much for taking the time to call in about ______.
  10. N-I can definitely see how ______ would be confusing, I am sorry about that.
  11. G-4506/ SSA Call
  12. N-Definitely, I'd love to help you out with ________!
  13. O-We definitely want to make sure you're getting taken care of.
  14. B-Starting 4506/ Talking points/ DD
  15. N-Payment review call/ verifies payment with PCM
  16. B-Thanks so much for taking the time to call in about _____!
  17. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  18. I-I appreciate your patience with ______.
  19. B-I'm so sorry to hear about ___!
  20. O-We appreciate you staying on top of your account!
  21. O-I definitely understand your concern with _______.
  22. I-We appreciate you staying on top of your account!
  23. I-I completely see where you're coming from.
  24. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.