Starting4506/Talkingpoints/ DDWe definitelywant to makesure you'regetting takencare of.Deescalatesa sup call/No call backneededAbsolutely! I'mglad you calledus! Lets take alook at_______together.Gavebusinessdecisiontalk offThanks somuch fortaking thetime to call inabout _____!Weappreciateyou stayingon top of youraccount!I'm sosorry tohear about_____!Weappreciateyou stayingon top of youraccount!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I completelysee whereyou'recoming from.4506/SSACallPaymentreview call/verifiespaymentwith PCMDeescalatesa sup call/No call backneededI appreciateyourpatience with______.I definitelyunderstandyour concernwith_______.Definitely, I'dlove to helpyou out with________!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Thanks somuch fortaking thetime to call inabout ______.Paymentreview call/verifiespaymentwith PCM.Deescalatesa sup call/No call backneededResent4506I agree,_________would worry meas well. So I'mglad I can helpyou with this!I'm sosorry tohear about___!Starting4506/Talkingpoints/ DDWe definitelywant to makesure you'regetting takencare of.Deescalatesa sup call/No call backneededAbsolutely! I'mglad you calledus! Lets take alook at_______together.Gavebusinessdecisiontalk offThanks somuch fortaking thetime to call inabout _____!Weappreciateyou stayingon top of youraccount!I'm sosorry tohear about_____!Weappreciateyou stayingon top of youraccount!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I completelysee whereyou'recoming from.4506/SSACallPaymentreview call/verifiespaymentwith PCMDeescalatesa sup call/No call backneededI appreciateyourpatience with______.I definitelyunderstandyour concernwith_______.Definitely, I'dlove to helpyou out with________!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Thanks somuch fortaking thetime to call inabout ______.Paymentreview call/verifiespaymentwith PCM.Deescalatesa sup call/No call backneededResent4506I agree,_________would worry meas well. So I'mglad I can helpyou with this!I'm sosorry tohear about___!

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
N
4
G
5
I
6
B
7
I
8
G
9
O
10
G
11
I
12
G
13
N
14
B
15
I
16
O
17
N
18
N
19
O
20
B
21
O
22
I
23
G
24
B
  1. B-Starting 4506/ Talking points/ DD
  2. O-We definitely want to make sure you're getting taken care of.
  3. N-Deescalates a sup call/ No call back needed
  4. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  5. I-Gave business decision talk off
  6. B-Thanks so much for taking the time to call in about _____!
  7. I-We appreciate you staying on top of your account!
  8. G-I'm so sorry to hear about _____!
  9. O-We appreciate you staying on top of your account!
  10. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  11. I-I completely see where you're coming from.
  12. G-4506/ SSA Call
  13. N-Payment review call/ verifies payment with PCM
  14. B-Deescalates a sup call/ No call back needed
  15. I-I appreciate your patience with ______.
  16. O-I definitely understand your concern with _______.
  17. N-Definitely, I'd love to help you out with ________!
  18. N-I can definitely see how ______ would be confusing, I am sorry about that.
  19. O-Thanks so much for taking the time to call in about ______.
  20. B-Payment review call/ verifies payment with PCM.
  21. O-Deescalates a sup call/ No call back needed
  22. I-Resent 4506
  23. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  24. B-I'm so sorry to hear about ___!