Gavebusinessdecisiontalk offDeescalatesa sup call/No call backneededI'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I appreciateyourpatience with______.I'm sosorry tohear about_____!4506/SSACallAbsolutely! I'mglad you calledus! Lets take alook at_______together.I agree,_________would worry meas well. So I'mglad I can helpyou with this!I completelysee whereyou'recoming from.Paymentreview call/verifiespaymentwith PCMDeescalatesa sup call/No call backneededPaymentreview call/verifiespaymentwith PCM.Deescalatesa sup call/No call backneededDefinitely, I'dlove to helpyou out with________!Thanks somuch fortaking thetime to call inabout _____!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Starting4506/Talkingpoints/ DDWe definitelywant to makesure you'regetting takencare of.Weappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout ______.Resent4506Weappreciateyou stayingon top of youraccount!I'm sosorry tohear about___!I definitelyunderstandyour concernwith_______.Gavebusinessdecisiontalk offDeescalatesa sup call/No call backneededI'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I appreciateyourpatience with______.I'm sosorry tohear about_____!4506/SSACallAbsolutely! I'mglad you calledus! Lets take alook at_______together.I agree,_________would worry meas well. So I'mglad I can helpyou with this!I completelysee whereyou'recoming from.Paymentreview call/verifiespaymentwith PCMDeescalatesa sup call/No call backneededPaymentreview call/verifiespaymentwith PCM.Deescalatesa sup call/No call backneededDefinitely, I'dlove to helpyou out with________!Thanks somuch fortaking thetime to call inabout _____!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Starting4506/Talkingpoints/ DDWe definitelywant to makesure you'regetting takencare of.Weappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout ______.Resent4506Weappreciateyou stayingon top of youraccount!I'm sosorry tohear about___!I definitelyunderstandyour concernwith_______.

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
I
5
G
6
G
7
G
8
G
9
I
10
N
11
O
12
B
13
B
14
N
15
B
16
N
17
B
18
O
19
I
20
O
21
I
22
O
23
B
24
O
  1. I-Gave business decision talk off
  2. N-Deescalates a sup call/ No call back needed
  3. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  4. I-I appreciate your patience with ______.
  5. G-I'm so sorry to hear about _____!
  6. G-4506/ SSA Call
  7. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  8. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  9. I-I completely see where you're coming from.
  10. N-Payment review call/ verifies payment with PCM
  11. O-Deescalates a sup call/ No call back needed
  12. B-Payment review call/ verifies payment with PCM.
  13. B-Deescalates a sup call/ No call back needed
  14. N-Definitely, I'd love to help you out with ________!
  15. B-Thanks so much for taking the time to call in about _____!
  16. N-I can definitely see how ______ would be confusing, I am sorry about that.
  17. B-Starting 4506/ Talking points/ DD
  18. O-We definitely want to make sure you're getting taken care of.
  19. I-We appreciate you staying on top of your account!
  20. O-Thanks so much for taking the time to call in about ______.
  21. I-Resent 4506
  22. O-We appreciate you staying on top of your account!
  23. B-I'm so sorry to hear about ___!
  24. O-I definitely understand your concern with _______.