Definitely, I'dlove to helpyou out with________!Deescalatesa sup call/No call backneededI completelysee whereyou'recoming from.Thanks somuch fortaking thetime to call inabout ______.I appreciateyourpatience with______.Weappreciateyou stayingon top of youraccount!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Weappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout _____!I definitelyunderstandyour concernwith_______.Deescalatesa sup call/No call backneededAbsolutely! I'mglad you calledus! Lets take alook at_______together.We definitelywant to makesure you'regetting takencare of.Paymentreview call/verifiespaymentwith PCM4506/SSACallPaymentreview call/verifiespaymentwith PCM.Deescalatesa sup call/No call backneededGavebusinessdecisiontalk offI'm sosorry tohear about_____!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I'm sosorry tohear about___!Starting4506/Talkingpoints/ DDResent4506I agree,_________would worry meas well. So I'mglad I can helpyou with this!Definitely, I'dlove to helpyou out with________!Deescalatesa sup call/No call backneededI completelysee whereyou'recoming from.Thanks somuch fortaking thetime to call inabout ______.I appreciateyourpatience with______.Weappreciateyou stayingon top of youraccount!I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.Weappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout _____!I definitelyunderstandyour concernwith_______.Deescalatesa sup call/No call backneededAbsolutely! I'mglad you calledus! Lets take alook at_______together.We definitelywant to makesure you'regetting takencare of.Paymentreview call/verifiespaymentwith PCM4506/SSACallPaymentreview call/verifiespaymentwith PCM.Deescalatesa sup call/No call backneededGavebusinessdecisiontalk offI'm sosorry tohear about_____!I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.I'm sosorry tohear about___!Starting4506/Talkingpoints/ DDResent4506I agree,_________would worry meas well. So I'mglad I can helpyou with this!

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
I
4
O
5
I
6
O
7
N
8
I
9
B
10
O
11
N
12
G
13
O
14
N
15
G
16
B
17
O
18
I
19
G
20
G
21
B
22
B
23
I
24
G
  1. N-Definitely, I'd love to help you out with ________!
  2. B-Deescalates a sup call/ No call back needed
  3. I-I completely see where you're coming from.
  4. O-Thanks so much for taking the time to call in about ______.
  5. I-I appreciate your patience with ______.
  6. O-We appreciate you staying on top of your account!
  7. N-I can definitely see how ______ would be confusing, I am sorry about that.
  8. I-We appreciate you staying on top of your account!
  9. B-Thanks so much for taking the time to call in about _____!
  10. O-I definitely understand your concern with _______.
  11. N-Deescalates a sup call/ No call back needed
  12. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  13. O-We definitely want to make sure you're getting taken care of.
  14. N-Payment review call/ verifies payment with PCM
  15. G-4506/ SSA Call
  16. B-Payment review call/ verifies payment with PCM.
  17. O-Deescalates a sup call/ No call back needed
  18. I-Gave business decision talk off
  19. G-I'm so sorry to hear about _____!
  20. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  21. B-I'm so sorry to hear about ___!
  22. B-Starting 4506/ Talking points/ DD
  23. I-Resent 4506
  24. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!