(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-4506/ SSA Call
O-I definitely understand your concern with _______.
I-I completely see where you're coming from.
O-Thanks so much for taking the time to call in about ______.
I-Gave business decision talk off
G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
B-Deescalates a sup call/ No call back needed
I-We appreciate you staying on top of your account!
O-We definitely want to make sure you're getting taken care of.
G-I'm so sorry to hear about _____!
I-I appreciate your patience with ______.
I-Resent 4506
N-Definitely, I'd love to help you out with ________!
G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
O-We appreciate you staying on top of your account!
B-Starting 4506/ Talking points/ DD
N-Deescalates a sup call/ No call back needed
G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
N-Payment review call/ verifies payment with PCM
B-I'm so sorry to hear about ___!
B-Thanks so much for taking the time to call in about _____!
N-I can definitely see how ______ would be confusing, I am sorry about that.
