I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Gavebusinessdecisiontalk offDefinitely, I'dlove to helpyou out with________!I'm sosorry tohear about_____!4506/SSACallStarting4506/Talkingpoints/ DDDeescalatesa sup call/No call backneededI'm sosorry tohear about___!Deescalatesa sup call/No call backneededWeappreciateyou stayingon top of youraccount!Deescalatesa sup call/No call backneededI completelysee whereyou'recoming from.Paymentreview call/verifiespaymentwith PCM.I agree,_________would worry meas well. So I'mglad I can helpyou with this!Resent4506I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.We definitelywant to makesure you'regetting takencare of.I appreciateyourpatience with______.Thanks somuch fortaking thetime to call inabout _____!Paymentreview call/verifiespaymentwith PCMI definitelyunderstandyour concernwith_______.Absolutely! I'mglad you calledus! Lets take alook at_______together.Weappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout ______.I'm sorry tohear that you'vehad to deal withtheinconvenienceof ______.Gavebusinessdecisiontalk offDefinitely, I'dlove to helpyou out with________!I'm sosorry tohear about_____!4506/SSACallStarting4506/Talkingpoints/ DDDeescalatesa sup call/No call backneededI'm sosorry tohear about___!Deescalatesa sup call/No call backneededWeappreciateyou stayingon top of youraccount!Deescalatesa sup call/No call backneededI completelysee whereyou'recoming from.Paymentreview call/verifiespaymentwith PCM.I agree,_________would worry meas well. So I'mglad I can helpyou with this!Resent4506I can definitelysee how______ wouldbe confusing, Iam sorry aboutthat.We definitelywant to makesure you'regetting takencare of.I appreciateyourpatience with______.Thanks somuch fortaking thetime to call inabout _____!Paymentreview call/verifiespaymentwith PCMI definitelyunderstandyour concernwith_______.Absolutely! I'mglad you calledus! Lets take alook at_______together.Weappreciateyou stayingon top of youraccount!Thanks somuch fortaking thetime to call inabout ______.

Acknowledgement Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
N
4
G
5
G
6
B
7
N
8
B
9
B
10
I
11
O
12
I
13
B
14
G
15
I
16
N
17
O
18
I
19
B
20
N
21
O
22
G
23
O
24
O
  1. G-I'm sorry to hear that you've had to deal with the inconvenience of ______.
  2. I-Gave business decision talk off
  3. N-Definitely, I'd love to help you out with ________!
  4. G-I'm so sorry to hear about _____!
  5. G-4506/ SSA Call
  6. B-Starting 4506/ Talking points/ DD
  7. N-Deescalates a sup call/ No call back needed
  8. B-I'm so sorry to hear about ___!
  9. B-Deescalates a sup call/ No call back needed
  10. I-We appreciate you staying on top of your account!
  11. O-Deescalates a sup call/ No call back needed
  12. I-I completely see where you're coming from.
  13. B-Payment review call/ verifies payment with PCM.
  14. G-I agree, _________ would worry me as well. So I'm glad I can help you with this!
  15. I-Resent 4506
  16. N-I can definitely see how ______ would be confusing, I am sorry about that.
  17. O-We definitely want to make sure you're getting taken care of.
  18. I-I appreciate your patience with ______.
  19. B-Thanks so much for taking the time to call in about _____!
  20. N-Payment review call/ verifies payment with PCM
  21. O-I definitely understand your concern with _______.
  22. G-Absolutely! I'm glad you called us! Lets take a look at _______ together.
  23. O-We appreciate you staying on top of your account!
  24. O-Thanks so much for taking the time to call in about ______.