“Don’tbreak mymachine”Zoom/teamsissueactivatekeyfob"how longis thisgoing to..."BNAIssues"frustrated,annoyed,attitudeproblemUnplug/replugdockingstation"Is this alegitimate/phishingemail?”“it wasworkingfineyesterday”MonitorissueAnyPFEissueLockedouthelp!!!Ping/walkingup withoutsending aticketScannerproblemsexcelcrashTravelingto anothercountryinfra isinvolvedMFAOutput/inputsoundconfigPDFissueOutlookissueVPNRequesthardwareitems"computerrunningslow"“Don’tbreak mymachine”Zoom/teamsissueactivatekeyfob"how longis thisgoing to..."BNAIssues"frustrated,annoyed,attitudeproblemUnplug/replugdockingstation"Is this alegitimate/phishingemail?”“it wasworkingfineyesterday”MonitorissueAnyPFEissueLockedouthelp!!!Ping/walkingup withoutsending aticketScannerproblemsexcelcrashTravelingto anothercountryinfra isinvolvedMFAOutput/inputsoundconfigPDFissueOutlookissueVPNRequesthardwareitems"computerrunningslow"

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
O
5
N
6
I
7
I
8
B
9
G
10
G
11
G
12
B
13
N
14
O
15
B
16
G
17
G
18
O
19
I
20
O
21
I
22
B
23
B
24
N
  1. O-“Don’t break my machine”
  2. N-Zoom/teams issue
  3. I-activate keyfob
  4. O-"how long is this going to... "
  5. N-BNA Issues
  6. I-"frustrated, annoyed, attitude problem
  7. I-Unplug/replug docking station
  8. B-"Is this a legitimate/ phishing email?”
  9. G-“it was working fine yesterday”
  10. G-Monitor issue
  11. G-Any PFE issue
  12. B-Locked out help!!!
  13. N-Ping/walking up without sending a ticket
  14. O-Scanner problems
  15. B-excel crash
  16. G-Traveling to another country
  17. G-infra is involved
  18. O-MFA
  19. I-Output/input sound config
  20. O-PDF issue
  21. I-Outlook issue
  22. B-VPN
  23. B-Request hardware items
  24. N-"computer running slow"