VPNLockedouthelp!!!"how longis thisgoing to..."“Don’tbreak mymachine”"Is this alegitimate/phishingemail?”BNAIssuesZoom/teamsissue"frustrated,annoyed,attitudeproblemOutlookissueactivatekeyfobMFAOutput/inputsoundconfigPing/walkingup withoutsending aticketexcelcrashAnyPFEissueinfra isinvolved“it wasworkingfineyesterday”MonitorissueTravelingto anothercountryRequesthardwareitems"computerrunningslow"Unplug/replugdockingstationPDFissueScannerproblemsVPNLockedouthelp!!!"how longis thisgoing to..."“Don’tbreak mymachine”"Is this alegitimate/phishingemail?”BNAIssuesZoom/teamsissue"frustrated,annoyed,attitudeproblemOutlookissueactivatekeyfobMFAOutput/inputsoundconfigPing/walkingup withoutsending aticketexcelcrashAnyPFEissueinfra isinvolved“it wasworkingfineyesterday”MonitorissueTravelingto anothercountryRequesthardwareitems"computerrunningslow"Unplug/replugdockingstationPDFissueScannerproblems

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
O
5
B
6
N
7
N
8
I
9
I
10
I
11
O
12
I
13
N
14
B
15
G
16
G
17
G
18
G
19
G
20
B
21
N
22
I
23
O
24
O
  1. B-VPN
  2. B-Locked out help!!!
  3. O-"how long is this going to... "
  4. O-“Don’t break my machine”
  5. B-"Is this a legitimate/ phishing email?”
  6. N-BNA Issues
  7. N-Zoom/teams issue
  8. I-"frustrated, annoyed, attitude problem
  9. I-Outlook issue
  10. I-activate keyfob
  11. O-MFA
  12. I-Output/input sound config
  13. N-Ping/walking up without sending a ticket
  14. B-excel crash
  15. G-Any PFE issue
  16. G-infra is involved
  17. G-“it was working fine yesterday”
  18. G-Monitor issue
  19. G-Traveling to another country
  20. B-Request hardware items
  21. N-"computer running slow"
  22. I-Unplug/replug docking station
  23. O-PDF issue
  24. O-Scanner problems