BNAIssuesTravelingto anothercountryOutlookissue"frustrated,annoyed,attitudeproblem“it wasworkingfineyesterday”MonitorissueRequesthardwareitems"computerrunningslow""Is this alegitimate/phishingemail?”excelcrashPing/walkingup withoutsending aticket"how longis thisgoing to..."Output/inputsoundconfigScannerproblemsMFAactivatekeyfobinfra isinvolvedAnyPFEissueZoom/teamsissue“Don’tbreak mymachine”VPNLockedouthelp!!!PDFissueUnplug/replugdockingstationBNAIssuesTravelingto anothercountryOutlookissue"frustrated,annoyed,attitudeproblem“it wasworkingfineyesterday”MonitorissueRequesthardwareitems"computerrunningslow""Is this alegitimate/phishingemail?”excelcrashPing/walkingup withoutsending aticket"how longis thisgoing to..."Output/inputsoundconfigScannerproblemsMFAactivatekeyfobinfra isinvolvedAnyPFEissueZoom/teamsissue“Don’tbreak mymachine”VPNLockedouthelp!!!PDFissueUnplug/replugdockingstation

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
I
4
I
5
G
6
G
7
B
8
N
9
B
10
B
11
N
12
O
13
I
14
O
15
O
16
I
17
G
18
G
19
N
20
O
21
B
22
B
23
O
24
I
  1. N-BNA Issues
  2. G-Traveling to another country
  3. I-Outlook issue
  4. I-"frustrated, annoyed, attitude problem
  5. G-“it was working fine yesterday”
  6. G-Monitor issue
  7. B-Request hardware items
  8. N-"computer running slow"
  9. B-"Is this a legitimate/ phishing email?”
  10. B-excel crash
  11. N-Ping/walking up without sending a ticket
  12. O-"how long is this going to... "
  13. I-Output/input sound config
  14. O-Scanner problems
  15. O-MFA
  16. I-activate keyfob
  17. G-infra is involved
  18. G-Any PFE issue
  19. N-Zoom/teams issue
  20. O-“Don’t break my machine”
  21. B-VPN
  22. B-Locked out help!!!
  23. O-PDF issue
  24. I-Unplug/replug docking station