MonitorissueUnplug/replugdockingstationLockedouthelp!!!"computerrunningslow"“Don’tbreak mymachine”Output/inputsoundconfigPing/walkingup withoutsending aticketZoom/teamsissue"frustrated,annoyed,attitudeprobleminfra isinvolved"how longis thisgoing to..."VPNTravelingto anothercountryactivatekeyfob"Is this alegitimate/phishingemail?”“it wasworkingfineyesterday”BNAIssuesPDFissueAnyPFEissueScannerproblemsexcelcrashRequesthardwareitemsMFAOutlookissueMonitorissueUnplug/replugdockingstationLockedouthelp!!!"computerrunningslow"“Don’tbreak mymachine”Output/inputsoundconfigPing/walkingup withoutsending aticketZoom/teamsissue"frustrated,annoyed,attitudeprobleminfra isinvolved"how longis thisgoing to..."VPNTravelingto anothercountryactivatekeyfob"Is this alegitimate/phishingemail?”“it wasworkingfineyesterday”BNAIssuesPDFissueAnyPFEissueScannerproblemsexcelcrashRequesthardwareitemsMFAOutlookissue

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
N
5
O
6
I
7
N
8
N
9
I
10
G
11
O
12
B
13
G
14
I
15
B
16
G
17
N
18
O
19
G
20
O
21
B
22
B
23
O
24
I
  1. G-Monitor issue
  2. I-Unplug/replug docking station
  3. B-Locked out help!!!
  4. N-"computer running slow"
  5. O-“Don’t break my machine”
  6. I-Output/input sound config
  7. N-Ping/walking up without sending a ticket
  8. N-Zoom/teams issue
  9. I-"frustrated, annoyed, attitude problem
  10. G-infra is involved
  11. O-"how long is this going to... "
  12. B-VPN
  13. G-Traveling to another country
  14. I-activate keyfob
  15. B-"Is this a legitimate/ phishing email?”
  16. G-“it was working fine yesterday”
  17. N-BNA Issues
  18. O-PDF issue
  19. G-Any PFE issue
  20. O-Scanner problems
  21. B-excel crash
  22. B-Request hardware items
  23. O-MFA
  24. I-Outlook issue