"computerrunningslow"Unplug/replugdockingstationOutput/inputsoundconfigLockedouthelp!!!“Don’tbreak mymachine”PDFissueexcelcrashPing/walkingup withoutsending aticketMFAMonitorissue"how longis thisgoing to..."ScannerproblemsOutlookissueactivatekeyfobBNAIssuesZoom/teamsissueAnyPFEissueinfra isinvolved“it wasworkingfineyesterday”VPN"frustrated,annoyed,attitudeproblemTravelingto anothercountryRequesthardwareitems"Is this alegitimate/phishingemail?”"computerrunningslow"Unplug/replugdockingstationOutput/inputsoundconfigLockedouthelp!!!“Don’tbreak mymachine”PDFissueexcelcrashPing/walkingup withoutsending aticketMFAMonitorissue"how longis thisgoing to..."ScannerproblemsOutlookissueactivatekeyfobBNAIssuesZoom/teamsissueAnyPFEissueinfra isinvolved“it wasworkingfineyesterday”VPN"frustrated,annoyed,attitudeproblemTravelingto anothercountryRequesthardwareitems"Is this alegitimate/phishingemail?”

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
I
4
B
5
O
6
O
7
B
8
N
9
O
10
G
11
O
12
O
13
I
14
I
15
N
16
N
17
G
18
G
19
G
20
B
21
I
22
G
23
B
24
B
  1. N-"computer running slow"
  2. I-Unplug/replug docking station
  3. I-Output/input sound config
  4. B-Locked out help!!!
  5. O-“Don’t break my machine”
  6. O-PDF issue
  7. B-excel crash
  8. N-Ping/walking up without sending a ticket
  9. O-MFA
  10. G-Monitor issue
  11. O-"how long is this going to... "
  12. O-Scanner problems
  13. I-Outlook issue
  14. I-activate keyfob
  15. N-BNA Issues
  16. N-Zoom/teams issue
  17. G-Any PFE issue
  18. G-infra is involved
  19. G-“it was working fine yesterday”
  20. B-VPN
  21. I-"frustrated, annoyed, attitude problem
  22. G-Traveling to another country
  23. B-Request hardware items
  24. B-"Is this a legitimate/ phishing email?”