infra isinvolvedRequesthardwareitemsBNAIssuesMFAPing/walkingup withoutsending aticketUnplug/replugdockingstationexcelcrash"Is this alegitimate/phishingemail?”Lockedouthelp!!!Travelingto anothercountryZoom/teamsissueactivatekeyfobVPN"frustrated,annoyed,attitudeproblemPDFissueAnyPFEissueScannerproblems“Don’tbreak mymachine”Monitorissue“it wasworkingfineyesterday”"computerrunningslow""how longis thisgoing to..."OutlookissueOutput/inputsoundconfiginfra isinvolvedRequesthardwareitemsBNAIssuesMFAPing/walkingup withoutsending aticketUnplug/replugdockingstationexcelcrash"Is this alegitimate/phishingemail?”Lockedouthelp!!!Travelingto anothercountryZoom/teamsissueactivatekeyfobVPN"frustrated,annoyed,attitudeproblemPDFissueAnyPFEissueScannerproblems“Don’tbreak mymachine”Monitorissue“it wasworkingfineyesterday”"computerrunningslow""how longis thisgoing to..."OutlookissueOutput/inputsoundconfig

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
O
5
N
6
I
7
B
8
B
9
B
10
G
11
N
12
I
13
B
14
I
15
O
16
G
17
O
18
O
19
G
20
G
21
N
22
O
23
I
24
I
  1. G-infra is involved
  2. B-Request hardware items
  3. N-BNA Issues
  4. O-MFA
  5. N-Ping/walking up without sending a ticket
  6. I-Unplug/replug docking station
  7. B-excel crash
  8. B-"Is this a legitimate/ phishing email?”
  9. B-Locked out help!!!
  10. G-Traveling to another country
  11. N-Zoom/teams issue
  12. I-activate keyfob
  13. B-VPN
  14. I-"frustrated, annoyed, attitude problem
  15. O-PDF issue
  16. G-Any PFE issue
  17. O-Scanner problems
  18. O-“Don’t break my machine”
  19. G-Monitor issue
  20. G-“it was working fine yesterday”
  21. N-"computer running slow"
  22. O-"how long is this going to... "
  23. I-Outlook issue
  24. I-Output/input sound config