(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call Telstra
Refer to IT
Call disconnects
Customer asks for lotto numbers
Caller's last name is Smith
Place a Mobile order
Call Optus
Get a call transferred from systems
Customer reports a fault
"I need this request processed today"
Caller's name is Ben
Customer says "happy holidays/merry xmas"
Get help from a supervisor
Someone in the team has tech issues
Make a change in OneView
Complete a queue request
Call from QCS
Someone in team is late to break
Order submitted without a cost centre/incorrect cost centre
