(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Supported a colleague from another team with a challenge (name)
Thanked a returning customer for choosing TSH (resa number)
Thanked a returning customer for choosing TSH (resa number)
Made a booking or supported with a booking for a TLC location (resa number)
Converted a reservation by a follow-up call (resa number)
Supported a colleague to solve a customer problem (ticket number)
Made a booking or supported with a booking for a TLC location (resa number)
Shared great customer story on TSH hangout
Customer spells my name incorrectly (ticket number)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
I turned a complaint into a success (ticket number)
1-day challenge: repeat the customer's name during each call
Shared info about a NHOP to an existing customer (resa number)
Answered 30 tickets on 1 day
Shared great customer story on TSH hangout
Solved a problem and apologized to a customer (ticket number)
Sent a postcard to a customer (picture)
Welcomed a new TSH customer (ticket or resa number)
Supported a colleague to solve a customer problem (ticket number)
I did an upsell (resa number)
Sent good vibes to a local colleague (name)
Shared info about NHOP to an existing customer (resa number)
Answered 30 tickets on 1 day
1-day challenge: repeat the customer's name during each call
A customer gave me a compliment (ticket number)
Sent a postcard to a customer (picture)
I did 3 x upsells on 1 day (resa numbers)
Customer spells my name incorrectly (ticket number)
I turned a complaint into a success (ticket number)
Sent good vibes to a support hub colleague (name)
Shared info about NHOP to an existing customer (resa number)
Shared a b2b lead with a partnership manager (lead + name colleague)
Received an awesome CSAT review (ticket number)
Went the extra mile for a customer (ticket number)
Sent good vibes to a local colleague (name)
Sent good vibes to a support hub colleague (name)
)
I did an upsell (resa number
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Received an awesome CSAT review (ticket number)
Shared an idea with Djon/Esmee to improve an existing process
I did an upsell (resa number)
Shared an idea with Djon/Esmee to improve an existing process
Shared a b2b lead with a partnership manager (lead + name colleague)
Sent good vibes to a local colleague (name)
Replied to an unhappy CSAT feedback (ticket number)
Solved a problem and apologized to a customer (ticket number)
I did 3 x upsells on 1 day (resa numbers)
)
Shared info about NHOP to an existing customer (resa number
Welcomed a new customer (ticket number)
Converted a reservation by a follow-up call (resa number)
1-day challenge: repeat the customer's name during each call
A customer gave me a compliment (ticket number)
Supported a colleague from another team with a challenge (name)
Went the extra mile for a customer (ticket number)
