(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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1-day challenge: repeat the customer's name during each call
Supported a colleague to solve a customer problem (ticket number)
Sent good vibes to a local colleague (name)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Shared info about NHOP to an existing customer (resa number)
I did an upsell (resa number)
)
Shared info about NHOP to an existing customer (resa number
1-day challenge: repeat the customer's name during each call
Supported a colleague from another team with a challenge (name)
A customer gave me a compliment (ticket number)
Converted a reservation by a follow-up call (resa number)
Made a booking or supported with a booking for a TLC location (resa number)
Supported a colleague to solve a customer problem (ticket number)
Shared great customer story on TSH hangout
Answered 30 tickets on 1 day
Sent good vibes to a support hub colleague (name)
I did 3 x upsells on 1 day (resa numbers)
Welcomed a new TSH customer (ticket or resa number)
Sent a postcard to a customer (picture)
Shared info about a NHOP to an existing customer (resa number)
Sent a postcard to a customer (picture)
Shared an idea with Djon/Esmee to improve an existing process
Sent good vibes to a support hub colleague (name)
I turned a complaint into a success (ticket number)
A customer gave me a compliment (ticket number)
Sent good vibes to a local colleague (name)
1-day challenge: repeat the customer's name during each call
Customer spells my name incorrectly (ticket number)
Received an awesome CSAT review (ticket number)
)
I did an upsell (resa number
Thanked a returning customer for choosing TSH (resa number)
Thanked a returning customer for choosing TSH (resa number)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Received an awesome CSAT review (ticket number)
Shared info about NHOP to an existing customer (resa number)
I did 3 x upsells on 1 day (resa numbers)
Made a booking or supported with a booking for a TLC location (resa number)
Shared a b2b lead with a partnership manager (lead + name colleague)
Went the extra mile for a customer (ticket number)
I did an upsell (resa number)
Went the extra mile for a customer (ticket number)
Shared an idea with Djon/Esmee to improve an existing process
Converted a reservation by a follow-up call (resa number)
I did 2 x upsells on 1 day (resa numbers)
Supported a colleague from another team with a challenge (name)
Answered 30 tickets on 1 day
Shared great customer story on TSH hangout
Welcomed a new customer (ticket number)
Sent good vibes to a local colleague (name)
I turned a complaint into a success (ticket number)
Customer spells my name incorrectly (ticket number)
Replied to an unhappy CSAT feedback (ticket number)
Shared a b2b lead with a partnership manager (lead + name colleague)
Solved a problem and apologized to a customer (ticket number)
Solved a problem and apologized to a customer (ticket number)
