(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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)
Shared info about NHOP to an existing customer (resa number
Solved a problem and apologized to a customer (ticket number)
Supported a colleague to solve a customer problem (ticket number)
Sent good vibes to a support hub colleague (name)
Answered 30 tickets on 1 day
A customer gave me a compliment (ticket number)
Shared a b2b lead with a partnership manager (lead + name colleague)
1-day challenge: repeat the customer's name during each call
Went the extra mile for a customer (ticket number)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Sent good vibes to a support hub colleague (name)
Supported a colleague from another team with a challenge (name)
Answered 30 tickets on 1 day
I did 2 x upsells on 1 day (resa numbers)
Welcomed a new customer (ticket number)
Customer spells my name incorrectly (ticket number)
Converted a reservation by a follow-up call (resa number)
Received an awesome CSAT review (ticket number)
I turned a complaint into a success (ticket number)
Made a booking or supported with a booking for a TLC location (resa number)
I turned a complaint into a success (ticket number)
Shared great customer story on TSH hangout
Thanked a returning customer for choosing TSH (resa number)
Shared info about NHOP to an existing customer (resa number)
A customer gave me a compliment (ticket number)
Sent good vibes to a local colleague (name)
1-day challenge: repeat the customer's name during each call
Thanked a returning customer for choosing TSH (resa number)
Shared a b2b lead with a partnership manager (lead + name colleague)
Sent good vibes to a local colleague (name)
Solved a problem and apologized to a customer (ticket number)
Sent a postcard to a customer (picture)
Went the extra mile for a customer (ticket number)
Shared an idea with Djon/Esmee to improve an existing process
I did 3 x upsells on 1 day (resa numbers)
Shared info about NHOP to an existing customer (resa number)
Customer spells my name incorrectly (ticket number)
Replied to an unhappy CSAT feedback (ticket number)
Welcomed a new TSH customer (ticket or resa number)
1-day challenge: repeat the customer's name during each call
Supported a colleague from another team with a challenge (name)
I did an upsell (resa number)
Shared great customer story on TSH hangout
I did an upsell (resa number)
Shared an idea with Djon/Esmee to improve an existing process
Converted a reservation by a follow-up call (resa number)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Sent good vibes to a local colleague (name)
I did 3 x upsells on 1 day (resa numbers)
Supported a colleague to solve a customer problem (ticket number)
)
I did an upsell (resa number
Received an awesome CSAT review (ticket number)
Made a booking or supported with a booking for a TLC location (resa number)
Shared info about a NHOP to an existing customer (resa number)
