(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Shared a local hidden gem with a customer to enrich the stay (ticket number)
I did an upsell (resa number)
Solved a problem and apologized to a customer (ticket number)
Shared a b2b lead with a partnership manager (lead + name colleague)
)
Shared info about NHOP to an existing customer (resa number
Sent good vibes to a local colleague (name)
Went the extra mile for a customer (ticket number)
Shared info about a NHOP to an existing customer (resa number)
Sent a postcard to a customer (picture)
Converted a reservation by a follow-up call (resa number)
Shared great customer story on TSH hangout
Welcomed a new TSH customer (ticket or resa number)
Answered 30 tickets on 1 day
Customer spells my name incorrectly (ticket number)
)
I did an upsell (resa number
Made a booking or supported with a booking for a TLC location (resa number)
Solved a problem and apologized to a customer (ticket number)
I did 2 x upsells on 1 day (resa numbers)
Sent good vibes to a support hub colleague (name)
Sent a postcard to a customer (picture)
Sent good vibes to a local colleague (name)
Shared info about NHOP to an existing customer (resa number)
Received an awesome CSAT review (ticket number)
I turned a complaint into a success (ticket number)
Shared a b2b lead with a partnership manager (lead + name colleague)
Thanked a returning customer for choosing TSH (resa number)
Sent good vibes to a support hub colleague (name)
Customer spells my name incorrectly (ticket number)
Supported a colleague to solve a customer problem (ticket number)
I turned a complaint into a success (ticket number)
Shared great customer story on TSH hangout
A customer gave me a compliment (ticket number)
Went the extra mile for a customer (ticket number)
Shared info about NHOP to an existing customer (resa number)
Received an awesome CSAT review (ticket number)
Supported a colleague from another team with a challenge (name)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Shared an idea with Djon/Esmee to improve an existing process
Made a booking or supported with a booking for a TLC location (resa number)
Supported a colleague to solve a customer problem (ticket number)
Converted a reservation by a follow-up call (resa number)
Sent good vibes to a local colleague (name)
Welcomed a new customer (ticket number)
Replied to an unhappy CSAT feedback (ticket number)
A customer gave me a compliment (ticket number)
Answered 30 tickets on 1 day
Shared an idea with Djon/Esmee to improve an existing process
Thanked a returning customer for choosing TSH (resa number)
I did 3 x upsells on 1 day (resa numbers)
1-day challenge: repeat the customer's name during each call
1-day challenge: repeat the customer's name during each call
Supported a colleague from another team with a challenge (name)
1-day challenge: repeat the customer's name during each call
