(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent a postcard to a customer (picture)
Answered 30 tickets on 1 day
Supported a colleague from another team with a challenge (name)
Converted a reservation by a follow-up call (resa number)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Solved a problem and apologized to a customer (ticket number)
Thanked a returning customer for choosing TSH (resa number)
A customer gave me a compliment (ticket number)
Shared a b2b lead with a partnership manager (lead + name colleague)
Sent good vibes to a local colleague (name)
Shared great customer story on TSH hangout
Sent good vibes to a support hub colleague (name)
Shared an idea with Djon/Esmee to improve an existing process
I turned a complaint into a success (ticket number)
I did 2 x upsells on 1 day (resa numbers)
Replied to an unhappy CSAT feedback (ticket number)
1-day challenge: repeat the customer's name during each call
Welcomed a new TSH customer (ticket or resa number)
Supported a colleague to solve a customer problem (ticket number)
I did 3 x upsells on 1 day (resa numbers)
Made a booking or supported with a booking for a TLC location (resa number)
Went the extra mile for a customer (ticket number)
Shared info about a NHOP to an existing customer (resa number)
I did an upsell (resa number)
Received an awesome CSAT review (ticket number)
Shared info about NHOP to an existing customer (resa number)
Customer spells my name incorrectly (ticket number)
