(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Went the extra mile for a customer (ticket number)
Shared a b2b lead with a partnership manager (lead + name colleague)
Supported a colleague to solve a customer problem (ticket number)
Supported a colleague from another team with a challenge (name)
Received an awesome CSAT review (ticket number)
Sent a postcard to a customer (picture)
Sent good vibes to a local colleague (name)
Shared info about NHOP to an existing customer (resa number)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
I turned a complaint into a success (ticket number)
Shared an idea with Djon/Esmee to improve an existing process
I did 3 x upsells on 1 day (resa numbers)
Sent good vibes to a support hub colleague (name)
A customer gave me a compliment (ticket number)
Shared info about a NHOP to an existing customer (resa number)
Made a booking or supported with a booking for a TLC location (resa number)
I did 2 x upsells on 1 day (resa numbers)
Customer spells my name incorrectly (ticket number)
I did an upsell (resa number)
Converted a reservation by a follow-up call (resa number)
1-day challenge: repeat the customer's name during each call
Replied to an unhappy CSAT feedback (ticket number)
Solved a problem and apologized to a customer (ticket number)
Shared great customer story on TSH hangout
Thanked a returning customer for choosing TSH (resa number)
Welcomed a new TSH customer (ticket or resa number)
