(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Solved a problem and apologized to a customer (ticket number)
Sent a postcard to a customer (picture)
Shared an idea with Djon/Esmee to improve an existing process
Welcomed a new TSH customer (ticket or resa number)
Supported a colleague from another team with a challenge (name)
Customer spells my name incorrectly (ticket number)
Received an awesome CSAT review (ticket number)
Supported a colleague to solve a customer problem (ticket number)
Replied to an unhappy CSAT feedback (ticket number)
Sent good vibes to a local colleague (name)
1-day challenge: repeat the customer's name during each call
Sent good vibes to a support hub colleague (name)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Went the extra mile for a customer (ticket number)
Shared great customer story on TSH hangout
Thanked a returning customer for choosing TSH (resa number)
Made a booking or supported with a booking for a TLC location (resa number)
I turned a complaint into a success (ticket number)
Converted a reservation by a follow-up call (resa number)
Shared info about a NHOP to an existing customer (resa number)
I did 2 x upsells on 1 day (resa numbers)
Shared info about NHOP to an existing customer (resa number)
I did 3 x upsells on 1 day (resa numbers)
I did an upsell (resa number)
A customer gave me a compliment (ticket number)
Shared a b2b lead with a partnership manager (lead + name colleague)
