(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I did 3 x upsells on 1 day (resa numbers)
Shared an idea with Djon/Esmee to improve an existing process
Supported a colleague from another team with a challenge (name)
I did 2 x upsells on 1 day (resa numbers)
I did an upsell (resa number)
I turned a complaint into a success (ticket number)
Converted a reservation by a follow-up call (resa number)
Supported a colleague to solve a customer problem (ticket number)
Received an awesome CSAT review (ticket number)
Sent good vibes to a support hub colleague (name)
Shared a b2b lead with a partnership manager (lead + name colleague)
Welcomed a new TSH customer (ticket or resa number)
Made a booking or supported with a booking for a TLC location (resa number)
1-day challenge: repeat the customer's name during each call
Sent a postcard to a customer (picture)
A customer gave me a compliment (ticket number)
Shared info about NHOP to an existing customer (resa number)
Went the extra mile for a customer (ticket number)
Shared great customer story on TSH hangout
Replied to an unhappy CSAT feedback (ticket number)
Thanked a returning customer for choosing TSH (resa number)
Sent good vibes to a local colleague (name)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Answered 30 tickets on 1 day
Customer spells my name incorrectly (ticket number)
Shared info about a NHOP to an existing customer (resa number)
Solved a problem and apologized to a customer (ticket number)
