(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made a booking or supported with a booking for a TLC location (resa number)
Shared a b2b lead with a partnership manager (lead + name colleague)
Solved a problem and apologized to a customer (ticket number)
Shared info about NHOP to an existing customer (resa number)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Received an awesome CSAT review (ticket number)
Shared great customer story on TSH hangout
Sent good vibes to a local colleague (name)
Replied to an unhappy CSAT feedback (ticket number)
1-day challenge: repeat the customer's name during each call
I did 2 x upsells on 1 day (resa numbers)
Supported a colleague from another team with a challenge (name)
Shared an idea with Djon/Esmee to improve an existing process
Sent good vibes to a support hub colleague (name)
Went the extra mile for a customer (ticket number)
Sent a postcard to a customer (picture)
I turned a complaint into a success (ticket number)
A customer gave me a compliment (ticket number)
Shared info about a NHOP to an existing customer (resa number)
Converted a reservation by a follow-up call (resa number)
Thanked a returning customer for choosing TSH (resa number)
Welcomed a new TSH customer (ticket or resa number)
I did 3 x upsells on 1 day (resa numbers)
Answered 30 tickets on 1 day
Customer spells my name incorrectly (ticket number)
I did an upsell (resa number)
Supported a colleague to solve a customer problem (ticket number)
