(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
Shared a b2b lead with a partnership manager (lead + name colleague)
Shared info about a NHOP to an existing customer (resa number)
Welcomed a new TSH customer (ticket or resa number)
I did an upsell (resa number)
A customer gave me a compliment (ticket number)
Sent good vibes to a support hub colleague (name)
1-day challenge: repeat the customer's name during each call
Solved a problem and apologized to a customer (ticket number)
Shared an idea with Djon/Esmee to improve an existing process
Received an awesome CSAT review (ticket number)
Replied to an unhappy CSAT feedback (ticket number)
I turned a complaint into a success (ticket number)
Supported a colleague to solve a customer problem (ticket number)
Shared great customer story on TSH hangout
Sent a postcard to a customer (picture)
Answered 30 tickets on 1 day
I did 3 x upsells on 1 day (resa numbers)
Shared a local hidden gem with a customer to enrich the stay (ticket number)
Customer spells my name incorrectly (ticket number)
Converted a reservation by a follow-up call (resa number)
Shared info about NHOP to an existing customer (resa number)
Thanked a returning customer for choosing TSH (resa number)
Went the extra mile for a customer (ticket number)
I did 2 x upsells on 1 day (resa numbers)
Made a booking or supported with a booking for a TLC location (resa number)
Sent good vibes to a local colleague (name)
Supported a colleague from another team with a challenge (name)
