onboardinggiving outoutdatedinfocoughs orsneezesor yawnsinto micSelf submittedticket with noinformation andthe caller wantsit escalatedsomeone@'s p1/p1two secsafter postingin that chattwo mincall, tenmin ticketmyeducallmaintenanceissueWFH Calledin usingjabber andhave to restartcomputerspellscommonname"icalledearlier"'there will be acommand centerfor the upgrade'we are thecommand centerHORRENDOUSname spellingmfadid not spelluniquelyspelledname"I am callingon behalf ofdoctor.....who is in theother room"does notknow howto use theircell phone"my classstarts in5mins"wantingescalation whenviableworkaround istoo inconvenientto themprinter"i just gotback fromleave"randombackgroundbeepingangrydoctorissueresolvesitselfresolution:submit idnrequestqueuespikes rightwhen youget backfrom breaknot by thephonewhen callconnectedcaller hasno ideawhat theyare doinggoes straightinto issuewithoutgiving nameor callbacksomeoneemails theMTS Alldirectoryasking for helpno phonebycomputernew hirewas givenno infonew hirenot givenuserid"imcallingfor ____"Cant installcitrix onMacos X orwindows7/8/8.1impatientcaller"Yes Iamdriving"importdialog boxin epiccomputeruptime ismore thana weekdoes notknow whatidn requestto submitparentticketopen"do youknow why iwas lockedout?""I only havemy phone/Idont have apersonalcomputer"calling in foran issuecaller has noidea aboutscannerissuewhy didtier 1 justspikeepicaccesseatingordrinkingcaller istaking onspeaker /hard to hearspells outcommonnameMymercypatientforwardedto 3399trying toview currentpaystubs onmypayselfsubmittedp1/p2someonetrying toteams msgor email forIT helphaving fullconversationwithsomeoneelseaskes aquestion, getscompletelynon relatedanswernew hiregivenwronginformation"click thisbutton" "do iclick it?"what did ijust saygeissue"justcall3399"mercyconnectdotopen.comvdi notworkingstudent wasnot givenuserid / did notknow to useepc.userid"I got anewphone"did not knowemail is nownickname.lastheavybreathingdoes notknow callback number/ can i usemy cell?Chromebookdoes notgive fullnumberspamemailqueue onfire (redandyellow)"iverestarted"but uptimesays theydidnt"imcomputerilliterate""you are the__th personive spokentoo aboutthis"onboardinggiving outoutdatedinfocoughs orsneezesor yawnsinto micSelf submittedticket with noinformation andthe caller wantsit escalatedsomeone@'s p1/p1two secsafter postingin that chattwo mincall, tenmin ticketmyeducallmaintenanceissueWFH Calledin usingjabber andhave to restartcomputerspellscommonname"icalledearlier"'there will be acommand centerfor the upgrade'we are thecommand centerHORRENDOUSname spellingmfadid not spelluniquelyspelledname"I am callingon behalf ofdoctor.....who is in theother room"does notknow howto use theircell phone"my classstarts in5mins"wantingescalation whenviableworkaround istoo inconvenientto themprinter"i just gotback fromleave"randombackgroundbeepingangrydoctorissueresolvesitselfresolution:submit idnrequestqueuespikes rightwhen youget backfrom breaknot by thephonewhen callconnectedcaller hasno ideawhat theyare doinggoes straightinto issuewithoutgiving nameor callbacksomeoneemails theMTS Alldirectoryasking for helpno phonebycomputernew hirewas givenno infonew hirenot givenuserid"imcallingfor ____"Cant installcitrix onMacos X orwindows7/8/8.1impatientcaller"Yes Iamdriving"importdialog boxin epiccomputeruptime ismore thana weekdoes notknow whatidn requestto submitparentticketopen"do youknow why iwas lockedout?""I only havemy phone/Idont have apersonalcomputer"calling in foran issuecaller has noidea aboutscannerissuewhy didtier 1 justspikeepicaccesseatingordrinkingcaller istaking onspeaker /hard to hearspells outcommonnameMymercypatientforwardedto 3399trying toview currentpaystubs onmypayselfsubmittedp1/p2someonetrying toteams msgor email forIT helphaving fullconversationwithsomeoneelseaskes aquestion, getscompletelynon relatedanswernew hiregivenwronginformation"click thisbutton" "do iclick it?"what did ijust saygeissue"justcall3399"mercyconnectdotopen.comvdi notworkingstudent wasnot givenuserid / did notknow to useepc.userid"I got anewphone"did not knowemail is nownickname.lastheavybreathingdoes notknow callback number/ can i usemy cell?Chromebookdoes notgive fullnumberspamemailqueue onfire (redandyellow)"iverestarted"but uptimesays theydidnt"imcomputerilliterate""you are the__th personive spokentoo aboutthis"

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. onboarding giving out outdated info
  2. coughs or sneezes or yawns into mic
  3. Self submitted ticket with no information and the caller wants it escalated
  4. someone @'s p1/p1 two secs after posting in that chat
  5. two min call, ten min ticket
  6. myedu call
  7. maintenance issue
  8. WFH Called in using jabber and have to restart computer
  9. spells common name
  10. "i called earlier"
  11. 'there will be a command center for the upgrade' we are the command center
  12. HORRENDOUS name spelling
  13. mfa
  14. did not spell uniquely spelled name
  15. "I am calling on behalf of doctor..... who is in the other room"
  16. does not know how to use their cell phone
  17. "my class starts in 5mins"
  18. wanting escalation when viable workaround is too inconvenient to them
  19. printer
  20. "i just got back from leave"
  21. random background beeping
  22. angry doctor
  23. issue resolves itself
  24. resolution: submit idn request
  25. queue spikes right when you get back from break
  26. not by the phone when call connected
  27. caller has no idea what they are doing
  28. goes straight into issue without giving name or callback
  29. someone emails the MTS All directory asking for help
  30. no phone by computer
  31. new hire was given no info
  32. new hire not given userid
  33. "im calling for ____"
  34. Cant install citrix on Macos X or windows 7/8/8.1
  35. impatient caller
  36. "Yes I am driving"
  37. import dialog box in epic
  38. computer uptime is more than a week
  39. does not know what idn request to submit
  40. parent ticket open
  41. "do you know why i was locked out?"
  42. "I only have my phone/I dont have a personal computer"
  43. calling in for an issue caller has no idea about
  44. scanner issue
  45. why did tier 1 just spike
  46. epic access
  47. eating or drinking
  48. caller is taking on speaker / hard to hear
  49. spells out common name
  50. Mymercy patient forwarded to 3399
  51. trying to view current paystubs on mypay
  52. self submitted p1/p2
  53. someone trying to teams msg or email for IT help
  54. having full conversation with someone else
  55. askes a question, gets completely non related answer
  56. new hire given wrong information
  57. "click this button" "do i click it?" what did i just say
  58. ge issue
  59. "just call 3399"
  60. mercy connect dot open.com
  61. vdi not working
  62. student was not given userid / did not know to use epc.userid
  63. "I got a new phone"
  64. did not know email is now nickname.last
  65. heavy breathing
  66. does not know call back number / can i use my cell?
  67. Chromebook
  68. does not give full number
  69. spam email
  70. queue on fire (red and yellow)
  71. "ive restarted" but uptime says they didnt
  72. "im computer illiterate"
  73. "you are the __th person ive spoken too about this"