"i just gotback fromleave"having fullconversationwithsomeoneelsegeissuedoes notgive fullnumberepicaccessmfaSelf submittedticket with noinformation andthe caller wantsit escalated"my classstarts in5mins""do youknow why iwas lockedout?""click thisbutton" "do iclick it?"what did ijust saydoes notknow whatidn requestto submitselfsubmittedp1/p2printerdid not spelluniquelyspellednameMymercypatientforwardedto 3399calling in foran issuecaller has noidea aboutstudent wasnot givenuserid / did notknow to useepc.useriddoes notknow howto use theircell phonenew hirewas givenno infoqueue onfire (redandyellow)"icalledearlier"spamemailissueresolvesitself"you are the__th personive spokentoo aboutthis"myeducall"I only havemy phone/Idont have apersonalcomputer"vdi notworkingsomeonetrying toteams msgor email forIT helpsomeoneemails theMTS Alldirectoryasking for help"imcallingfor ____"'there will be acommand centerfor the upgrade'we are thecommand centercaller istaking onspeaker /hard to hearnew hirenot givenuserid"iverestarted"but uptimesays theydidntsomeone@'s p1/p1two secsafter postingin that chatcaller hasno ideawhat theyare doingresolution:submit idnrequestparentticketopenspells outcommonname"justcall3399"why didtier 1 justspikeChromebookimportdialog boxin epicgoes straightinto issuewithoutgiving nameor callbacknot by thephonewhen callconnectedmercyconnectdotopen.comqueuespikes rightwhen youget backfrom breakimpatientcallerwantingescalation whenviableworkaround istoo inconvenientto them"I got anewphone"maintenanceissuedid not knowemail is nownickname.lastCant installcitrix onMacos X orwindows7/8/8.1trying toview currentpaystubs onmypayheavybreathingtwo mincall, tenmin ticketeatingordrinkingHORRENDOUSname spellingcomputeruptime ismore thana weekWFH Calledin usingjabber andhave to restartcomputer"I am callingon behalf ofdoctor.....who is in theother room"onboardinggiving outoutdatedinfo"imcomputerilliterate"askes aquestion, getscompletelynon relatedanswerscannerissuerandombackgroundbeepingnew hiregivenwronginformationcoughs orsneezesor yawnsinto mic"Yes Iamdriving"no phonebycomputerangrydoctorspellscommonnamedoes notknow callback number/ can i usemy cell?"i just gotback fromleave"having fullconversationwithsomeoneelsegeissuedoes notgive fullnumberepicaccessmfaSelf submittedticket with noinformation andthe caller wantsit escalated"my classstarts in5mins""do youknow why iwas lockedout?""click thisbutton" "do iclick it?"what did ijust saydoes notknow whatidn requestto submitselfsubmittedp1/p2printerdid not spelluniquelyspellednameMymercypatientforwardedto 3399calling in foran issuecaller has noidea aboutstudent wasnot givenuserid / did notknow to useepc.useriddoes notknow howto use theircell phonenew hirewas givenno infoqueue onfire (redandyellow)"icalledearlier"spamemailissueresolvesitself"you are the__th personive spokentoo aboutthis"myeducall"I only havemy phone/Idont have apersonalcomputer"vdi notworkingsomeonetrying toteams msgor email forIT helpsomeoneemails theMTS Alldirectoryasking for help"imcallingfor ____"'there will be acommand centerfor the upgrade'we are thecommand centercaller istaking onspeaker /hard to hearnew hirenot givenuserid"iverestarted"but uptimesays theydidntsomeone@'s p1/p1two secsafter postingin that chatcaller hasno ideawhat theyare doingresolution:submit idnrequestparentticketopenspells outcommonname"justcall3399"why didtier 1 justspikeChromebookimportdialog boxin epicgoes straightinto issuewithoutgiving nameor callbacknot by thephonewhen callconnectedmercyconnectdotopen.comqueuespikes rightwhen youget backfrom breakimpatientcallerwantingescalation whenviableworkaround istoo inconvenientto them"I got anewphone"maintenanceissuedid not knowemail is nownickname.lastCant installcitrix onMacos X orwindows7/8/8.1trying toview currentpaystubs onmypayheavybreathingtwo mincall, tenmin ticketeatingordrinkingHORRENDOUSname spellingcomputeruptime ismore thana weekWFH Calledin usingjabber andhave to restartcomputer"I am callingon behalf ofdoctor.....who is in theother room"onboardinggiving outoutdatedinfo"imcomputerilliterate"askes aquestion, getscompletelynon relatedanswerscannerissuerandombackgroundbeepingnew hiregivenwronginformationcoughs orsneezesor yawnsinto mic"Yes Iamdriving"no phonebycomputerangrydoctorspellscommonnamedoes notknow callback number/ can i usemy cell?

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "i just got back from leave"
  2. having full conversation with someone else
  3. ge issue
  4. does not give full number
  5. epic access
  6. mfa
  7. Self submitted ticket with no information and the caller wants it escalated
  8. "my class starts in 5mins"
  9. "do you know why i was locked out?"
  10. "click this button" "do i click it?" what did i just say
  11. does not know what idn request to submit
  12. self submitted p1/p2
  13. printer
  14. did not spell uniquely spelled name
  15. Mymercy patient forwarded to 3399
  16. calling in for an issue caller has no idea about
  17. student was not given userid / did not know to use epc.userid
  18. does not know how to use their cell phone
  19. new hire was given no info
  20. queue on fire (red and yellow)
  21. "i called earlier"
  22. spam email
  23. issue resolves itself
  24. "you are the __th person ive spoken too about this"
  25. myedu call
  26. "I only have my phone/I dont have a personal computer"
  27. vdi not working
  28. someone trying to teams msg or email for IT help
  29. someone emails the MTS All directory asking for help
  30. "im calling for ____"
  31. 'there will be a command center for the upgrade' we are the command center
  32. caller is taking on speaker / hard to hear
  33. new hire not given userid
  34. "ive restarted" but uptime says they didnt
  35. someone @'s p1/p1 two secs after posting in that chat
  36. caller has no idea what they are doing
  37. resolution: submit idn request
  38. parent ticket open
  39. spells out common name
  40. "just call 3399"
  41. why did tier 1 just spike
  42. Chromebook
  43. import dialog box in epic
  44. goes straight into issue without giving name or callback
  45. not by the phone when call connected
  46. mercy connect dot open.com
  47. queue spikes right when you get back from break
  48. impatient caller
  49. wanting escalation when viable workaround is too inconvenient to them
  50. "I got a new phone"
  51. maintenance issue
  52. did not know email is now nickname.last
  53. Cant install citrix on Macos X or windows 7/8/8.1
  54. trying to view current paystubs on mypay
  55. heavy breathing
  56. two min call, ten min ticket
  57. eating or drinking
  58. HORRENDOUS name spelling
  59. computer uptime is more than a week
  60. WFH Called in using jabber and have to restart computer
  61. "I am calling on behalf of doctor..... who is in the other room"
  62. onboarding giving out outdated info
  63. "im computer illiterate"
  64. askes a question, gets completely non related answer
  65. scanner issue
  66. random background beeping
  67. new hire given wrong information
  68. coughs or sneezes or yawns into mic
  69. "Yes I am driving"
  70. no phone by computer
  71. angry doctor
  72. spells common name
  73. does not know call back number / can i use my cell?