did not spelluniquelyspellednameimportdialog boxin epicheavybreathingnot by thephonewhen callconnectedstudent wasnot givenuserid / did notknow to useepc.useridscannerissueparentticketopenSelf submittedticket with noinformation andthe caller wantsit escalatedtrying toview currentpaystubs onmypaymaintenanceissue'there will be acommand centerfor the upgrade'we are thecommand centerspamemailwhy didtier 1 justspike"imcallingfor ____"queue onfire (redandyellow)calling in foran issuecaller has noidea aboutcoughs orsneezesor yawnsinto micWFH Calledin usingjabber andhave to restartcomputerresolution:submit idnrequesteatingordrinking"I only havemy phone/Idont have apersonalcomputer""icalledearlier"Mymercypatientforwardedto 3399mercyconnectdotopen.commfa"Yes Iamdriving""my classstarts in5mins"epicaccessChromebookcomputeruptime ismore thana weekgoes straightinto issuewithoutgiving nameor callbacknew hirewas givenno infodoes notknow callback number/ can i usemy cell?"iverestarted"but uptimesays theydidnt"I am callingon behalf ofdoctor.....who is in theother room"Cant installcitrix onMacos X orwindows7/8/8.1caller istaking onspeaker /hard to hearissueresolvesitselfdoes notknow whatidn requestto submitsomeone@'s p1/p1two secsafter postingin that chatdoes notgive fullnumber"justcall3399"no phonebycomputernew hiregivenwronginformationtwo mincall, tenmin ticket"imcomputerilliterate"someoneemails theMTS Alldirectoryasking for helpprinterhaving fullconversationwithsomeoneelsecaller hasno ideawhat theyare doing"click thisbutton" "do iclick it?"what did ijust sayvdi notworkingHORRENDOUSname spellingspellscommonnamerandombackgroundbeeping"do youknow why iwas lockedout?"spells outcommonname"I got anewphone"askes aquestion, getscompletelynon relatedanswernew hirenot givenuseridimpatientcallerdid not knowemail is nownickname.lastmyeducallangrydoctor"you are the__th personive spokentoo aboutthis"wantingescalation whenviableworkaround istoo inconvenientto themsomeonetrying toteams msgor email forIT helponboardinggiving outoutdatedinfoqueuespikes rightwhen youget backfrom breakdoes notknow howto use theircell phonegeissue"i just gotback fromleave"selfsubmittedp1/p2did not spelluniquelyspellednameimportdialog boxin epicheavybreathingnot by thephonewhen callconnectedstudent wasnot givenuserid / did notknow to useepc.useridscannerissueparentticketopenSelf submittedticket with noinformation andthe caller wantsit escalatedtrying toview currentpaystubs onmypaymaintenanceissue'there will be acommand centerfor the upgrade'we are thecommand centerspamemailwhy didtier 1 justspike"imcallingfor ____"queue onfire (redandyellow)calling in foran issuecaller has noidea aboutcoughs orsneezesor yawnsinto micWFH Calledin usingjabber andhave to restartcomputerresolution:submit idnrequesteatingordrinking"I only havemy phone/Idont have apersonalcomputer""icalledearlier"Mymercypatientforwardedto 3399mercyconnectdotopen.commfa"Yes Iamdriving""my classstarts in5mins"epicaccessChromebookcomputeruptime ismore thana weekgoes straightinto issuewithoutgiving nameor callbacknew hirewas givenno infodoes notknow callback number/ can i usemy cell?"iverestarted"but uptimesays theydidnt"I am callingon behalf ofdoctor.....who is in theother room"Cant installcitrix onMacos X orwindows7/8/8.1caller istaking onspeaker /hard to hearissueresolvesitselfdoes notknow whatidn requestto submitsomeone@'s p1/p1two secsafter postingin that chatdoes notgive fullnumber"justcall3399"no phonebycomputernew hiregivenwronginformationtwo mincall, tenmin ticket"imcomputerilliterate"someoneemails theMTS Alldirectoryasking for helpprinterhaving fullconversationwithsomeoneelsecaller hasno ideawhat theyare doing"click thisbutton" "do iclick it?"what did ijust sayvdi notworkingHORRENDOUSname spellingspellscommonnamerandombackgroundbeeping"do youknow why iwas lockedout?"spells outcommonname"I got anewphone"askes aquestion, getscompletelynon relatedanswernew hirenot givenuseridimpatientcallerdid not knowemail is nownickname.lastmyeducallangrydoctor"you are the__th personive spokentoo aboutthis"wantingescalation whenviableworkaround istoo inconvenientto themsomeonetrying toteams msgor email forIT helponboardinggiving outoutdatedinfoqueuespikes rightwhen youget backfrom breakdoes notknow howto use theircell phonegeissue"i just gotback fromleave"selfsubmittedp1/p2

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. did not spell uniquely spelled name
  2. import dialog box in epic
  3. heavy breathing
  4. not by the phone when call connected
  5. student was not given userid / did not know to use epc.userid
  6. scanner issue
  7. parent ticket open
  8. Self submitted ticket with no information and the caller wants it escalated
  9. trying to view current paystubs on mypay
  10. maintenance issue
  11. 'there will be a command center for the upgrade' we are the command center
  12. spam email
  13. why did tier 1 just spike
  14. "im calling for ____"
  15. queue on fire (red and yellow)
  16. calling in for an issue caller has no idea about
  17. coughs or sneezes or yawns into mic
  18. WFH Called in using jabber and have to restart computer
  19. resolution: submit idn request
  20. eating or drinking
  21. "I only have my phone/I dont have a personal computer"
  22. "i called earlier"
  23. Mymercy patient forwarded to 3399
  24. mercy connect dot open.com
  25. mfa
  26. "Yes I am driving"
  27. "my class starts in 5mins"
  28. epic access
  29. Chromebook
  30. computer uptime is more than a week
  31. goes straight into issue without giving name or callback
  32. new hire was given no info
  33. does not know call back number / can i use my cell?
  34. "ive restarted" but uptime says they didnt
  35. "I am calling on behalf of doctor..... who is in the other room"
  36. Cant install citrix on Macos X or windows 7/8/8.1
  37. caller is taking on speaker / hard to hear
  38. issue resolves itself
  39. does not know what idn request to submit
  40. someone @'s p1/p1 two secs after posting in that chat
  41. does not give full number
  42. "just call 3399"
  43. no phone by computer
  44. new hire given wrong information
  45. two min call, ten min ticket
  46. "im computer illiterate"
  47. someone emails the MTS All directory asking for help
  48. printer
  49. having full conversation with someone else
  50. caller has no idea what they are doing
  51. "click this button" "do i click it?" what did i just say
  52. vdi not working
  53. HORRENDOUS name spelling
  54. spells common name
  55. random background beeping
  56. "do you know why i was locked out?"
  57. spells out common name
  58. "I got a new phone"
  59. askes a question, gets completely non related answer
  60. new hire not given userid
  61. impatient caller
  62. did not know email is now nickname.last
  63. myedu call
  64. angry doctor
  65. "you are the __th person ive spoken too about this"
  66. wanting escalation when viable workaround is too inconvenient to them
  67. someone trying to teams msg or email for IT help
  68. onboarding giving out outdated info
  69. queue spikes right when you get back from break
  70. does not know how to use their cell phone
  71. ge issue
  72. "i just got back from leave"
  73. self submitted p1/p2