goes straightinto issuewithoutgiving nameor callbackdoes notknow whatidn requestto submit"imcomputerilliterate"resolution:submit idnrequestimportdialog boxin epiceatingordrinkingWFH Calledin usingjabber andhave to restartcomputerdoes notknow callback number/ can i usemy cell?two mincall, tenmin ticket"I am callingon behalf ofdoctor.....who is in theother room"calling in foran issuecaller has noidea abouthaving fullconversationwithsomeoneelseprintermfaepicaccessqueuespikes rightwhen youget backfrom breakdoes notgive fullnumberqueue onfire (redandyellow)"iverestarted"but uptimesays theydidnt"click thisbutton" "do iclick it?"what did ijust saygeissue"Yes Iamdriving"heavybreathingsomeoneemails theMTS Alldirectoryasking for helpaskes aquestion, getscompletelynon relatedanswerno phonebycomputerimpatientcallercaller istaking onspeaker /hard to hearvdi notworkingtrying toview currentpaystubs onmypayMymercypatientforwardedto 3399mercyconnectdotopen.com"imcallingfor ____"not by thephonewhen callconnectedcaller hasno ideawhat theyare doingstudent wasnot givenuserid / did notknow to useepc.useridspells outcommonnamemyeducallSelf submittedticket with noinformation andthe caller wantsit escalatednew hirewas givenno infocomputeruptime ismore thana week"icalledearlier"selfsubmittedp1/p2did not knowemail is nownickname.lastwantingescalation whenviableworkaround istoo inconvenientto themmaintenanceissuesomeone@'s p1/p1two secsafter postingin that chatsomeonetrying toteams msgor email forIT help'there will be acommand centerfor the upgrade'we are thecommand centerwhy didtier 1 justspike"my classstarts in5mins"HORRENDOUSname spellingdoes notknow howto use theircell phonespamemailcoughs orsneezesor yawnsinto micparentticketopenscannerissuenew hirenot givenuserid"you are the__th personive spokentoo aboutthis""i just gotback fromleave"spellscommonnameissueresolvesitself"I got anewphone"Cant installcitrix onMacos X orwindows7/8/8.1new hiregivenwronginformationrandombackgroundbeeping"justcall3399"did not spelluniquelyspellednameonboardinggiving outoutdatedinfo"I only havemy phone/Idont have apersonalcomputer""do youknow why iwas lockedout?"Chromebookangrydoctorgoes straightinto issuewithoutgiving nameor callbackdoes notknow whatidn requestto submit"imcomputerilliterate"resolution:submit idnrequestimportdialog boxin epiceatingordrinkingWFH Calledin usingjabber andhave to restartcomputerdoes notknow callback number/ can i usemy cell?two mincall, tenmin ticket"I am callingon behalf ofdoctor.....who is in theother room"calling in foran issuecaller has noidea abouthaving fullconversationwithsomeoneelseprintermfaepicaccessqueuespikes rightwhen youget backfrom breakdoes notgive fullnumberqueue onfire (redandyellow)"iverestarted"but uptimesays theydidnt"click thisbutton" "do iclick it?"what did ijust saygeissue"Yes Iamdriving"heavybreathingsomeoneemails theMTS Alldirectoryasking for helpaskes aquestion, getscompletelynon relatedanswerno phonebycomputerimpatientcallercaller istaking onspeaker /hard to hearvdi notworkingtrying toview currentpaystubs onmypayMymercypatientforwardedto 3399mercyconnectdotopen.com"imcallingfor ____"not by thephonewhen callconnectedcaller hasno ideawhat theyare doingstudent wasnot givenuserid / did notknow to useepc.useridspells outcommonnamemyeducallSelf submittedticket with noinformation andthe caller wantsit escalatednew hirewas givenno infocomputeruptime ismore thana week"icalledearlier"selfsubmittedp1/p2did not knowemail is nownickname.lastwantingescalation whenviableworkaround istoo inconvenientto themmaintenanceissuesomeone@'s p1/p1two secsafter postingin that chatsomeonetrying toteams msgor email forIT help'there will be acommand centerfor the upgrade'we are thecommand centerwhy didtier 1 justspike"my classstarts in5mins"HORRENDOUSname spellingdoes notknow howto use theircell phonespamemailcoughs orsneezesor yawnsinto micparentticketopenscannerissuenew hirenot givenuserid"you are the__th personive spokentoo aboutthis""i just gotback fromleave"spellscommonnameissueresolvesitself"I got anewphone"Cant installcitrix onMacos X orwindows7/8/8.1new hiregivenwronginformationrandombackgroundbeeping"justcall3399"did not spelluniquelyspellednameonboardinggiving outoutdatedinfo"I only havemy phone/Idont have apersonalcomputer""do youknow why iwas lockedout?"Chromebookangrydoctor

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. goes straight into issue without giving name or callback
  2. does not know what idn request to submit
  3. "im computer illiterate"
  4. resolution: submit idn request
  5. import dialog box in epic
  6. eating or drinking
  7. WFH Called in using jabber and have to restart computer
  8. does not know call back number / can i use my cell?
  9. two min call, ten min ticket
  10. "I am calling on behalf of doctor..... who is in the other room"
  11. calling in for an issue caller has no idea about
  12. having full conversation with someone else
  13. printer
  14. mfa
  15. epic access
  16. queue spikes right when you get back from break
  17. does not give full number
  18. queue on fire (red and yellow)
  19. "ive restarted" but uptime says they didnt
  20. "click this button" "do i click it?" what did i just say
  21. ge issue
  22. "Yes I am driving"
  23. heavy breathing
  24. someone emails the MTS All directory asking for help
  25. askes a question, gets completely non related answer
  26. no phone by computer
  27. impatient caller
  28. caller is taking on speaker / hard to hear
  29. vdi not working
  30. trying to view current paystubs on mypay
  31. Mymercy patient forwarded to 3399
  32. mercy connect dot open.com
  33. "im calling for ____"
  34. not by the phone when call connected
  35. caller has no idea what they are doing
  36. student was not given userid / did not know to use epc.userid
  37. spells out common name
  38. myedu call
  39. Self submitted ticket with no information and the caller wants it escalated
  40. new hire was given no info
  41. computer uptime is more than a week
  42. "i called earlier"
  43. self submitted p1/p2
  44. did not know email is now nickname.last
  45. wanting escalation when viable workaround is too inconvenient to them
  46. maintenance issue
  47. someone @'s p1/p1 two secs after posting in that chat
  48. someone trying to teams msg or email for IT help
  49. 'there will be a command center for the upgrade' we are the command center
  50. why did tier 1 just spike
  51. "my class starts in 5mins"
  52. HORRENDOUS name spelling
  53. does not know how to use their cell phone
  54. spam email
  55. coughs or sneezes or yawns into mic
  56. parent ticket open
  57. scanner issue
  58. new hire not given userid
  59. "you are the __th person ive spoken too about this"
  60. "i just got back from leave"
  61. spells common name
  62. issue resolves itself
  63. "I got a new phone"
  64. Cant install citrix on Macos X or windows 7/8/8.1
  65. new hire given wrong information
  66. random background beeping
  67. "just call 3399"
  68. did not spell uniquely spelled name
  69. onboarding giving out outdated info
  70. "I only have my phone/I dont have a personal computer"
  71. "do you know why i was locked out?"
  72. Chromebook
  73. angry doctor