computeruptime ismore thana weekspells outcommonname"you are the__th personive spokentoo aboutthis"angrydoctorqueuespikes rightwhen youget backfrom breaknew hiregivenwronginformation"I got anewphone"epicaccesscaller hasno ideawhat theyare doing"i just gotback fromleave""justcall3399""click thisbutton" "do iclick it?"what did ijust saymaintenanceissue"icalledearlier"new hirewas givenno infomercyconnectdotopen.com"I only havemy phone/Idont have apersonalcomputer""imcallingfor ____"trying toview currentpaystubs onmypaywantingescalation whenviableworkaround istoo inconvenientto themstudent wasnot givenuserid / did notknow to useepc.useridno phonebycomputerHORRENDOUSname spellingwhy didtier 1 justspikeaskes aquestion, getscompletelynon relatedanswerprintermyeducallhaving fullconversationwithsomeoneelsenew hirenot givenuseridnot by thephonewhen callconnectedscannerissuequeue onfire (redandyellow)WFH Calledin usingjabber andhave to restartcomputerresolution:submit idnrequestgeissuedoes notgive fullnumber"do youknow why iwas lockedout?"does notknow whatidn requestto submitdid not knowemail is nownickname.lastgoes straightinto issuewithoutgiving nameor callbackCant installcitrix onMacos X orwindows7/8/8.1does notknow callback number/ can i usemy cell?two mincall, tenmin ticket"Yes Iamdriving"eatingordrinkingimportdialog boxin epicrandombackgroundbeepingMymercypatientforwardedto 3399spellscommonname"I am callingon behalf ofdoctor.....who is in theother room""iverestarted"but uptimesays theydidntdid not spelluniquelyspellednamecalling in foran issuecaller has noidea aboutcoughs orsneezesor yawnsinto micdoes notknow howto use theircell phonesomeoneemails theMTS Alldirectoryasking for help'there will be acommand centerfor the upgrade'we are thecommand centerChromebookcaller istaking onspeaker /hard to hearvdi notworkingonboardinggiving outoutdatedinfospamemail"my classstarts in5mins"heavybreathingselfsubmittedp1/p2"imcomputerilliterate"someonetrying toteams msgor email forIT helpparentticketopenissueresolvesitselfimpatientcallersomeone@'s p1/p1two secsafter postingin that chatSelf submittedticket with noinformation andthe caller wantsit escalatedmfacomputeruptime ismore thana weekspells outcommonname"you are the__th personive spokentoo aboutthis"angrydoctorqueuespikes rightwhen youget backfrom breaknew hiregivenwronginformation"I got anewphone"epicaccesscaller hasno ideawhat theyare doing"i just gotback fromleave""justcall3399""click thisbutton" "do iclick it?"what did ijust saymaintenanceissue"icalledearlier"new hirewas givenno infomercyconnectdotopen.com"I only havemy phone/Idont have apersonalcomputer""imcallingfor ____"trying toview currentpaystubs onmypaywantingescalation whenviableworkaround istoo inconvenientto themstudent wasnot givenuserid / did notknow to useepc.useridno phonebycomputerHORRENDOUSname spellingwhy didtier 1 justspikeaskes aquestion, getscompletelynon relatedanswerprintermyeducallhaving fullconversationwithsomeoneelsenew hirenot givenuseridnot by thephonewhen callconnectedscannerissuequeue onfire (redandyellow)WFH Calledin usingjabber andhave to restartcomputerresolution:submit idnrequestgeissuedoes notgive fullnumber"do youknow why iwas lockedout?"does notknow whatidn requestto submitdid not knowemail is nownickname.lastgoes straightinto issuewithoutgiving nameor callbackCant installcitrix onMacos X orwindows7/8/8.1does notknow callback number/ can i usemy cell?two mincall, tenmin ticket"Yes Iamdriving"eatingordrinkingimportdialog boxin epicrandombackgroundbeepingMymercypatientforwardedto 3399spellscommonname"I am callingon behalf ofdoctor.....who is in theother room""iverestarted"but uptimesays theydidntdid not spelluniquelyspellednamecalling in foran issuecaller has noidea aboutcoughs orsneezesor yawnsinto micdoes notknow howto use theircell phonesomeoneemails theMTS Alldirectoryasking for help'there will be acommand centerfor the upgrade'we are thecommand centerChromebookcaller istaking onspeaker /hard to hearvdi notworkingonboardinggiving outoutdatedinfospamemail"my classstarts in5mins"heavybreathingselfsubmittedp1/p2"imcomputerilliterate"someonetrying toteams msgor email forIT helpparentticketopenissueresolvesitselfimpatientcallersomeone@'s p1/p1two secsafter postingin that chatSelf submittedticket with noinformation andthe caller wantsit escalatedmfa

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. computer uptime is more than a week
  2. spells out common name
  3. "you are the __th person ive spoken too about this"
  4. angry doctor
  5. queue spikes right when you get back from break
  6. new hire given wrong information
  7. "I got a new phone"
  8. epic access
  9. caller has no idea what they are doing
  10. "i just got back from leave"
  11. "just call 3399"
  12. "click this button" "do i click it?" what did i just say
  13. maintenance issue
  14. "i called earlier"
  15. new hire was given no info
  16. mercy connect dot open.com
  17. "I only have my phone/I dont have a personal computer"
  18. "im calling for ____"
  19. trying to view current paystubs on mypay
  20. wanting escalation when viable workaround is too inconvenient to them
  21. student was not given userid / did not know to use epc.userid
  22. no phone by computer
  23. HORRENDOUS name spelling
  24. why did tier 1 just spike
  25. askes a question, gets completely non related answer
  26. printer
  27. myedu call
  28. having full conversation with someone else
  29. new hire not given userid
  30. not by the phone when call connected
  31. scanner issue
  32. queue on fire (red and yellow)
  33. WFH Called in using jabber and have to restart computer
  34. resolution: submit idn request
  35. ge issue
  36. does not give full number
  37. "do you know why i was locked out?"
  38. does not know what idn request to submit
  39. did not know email is now nickname.last
  40. goes straight into issue without giving name or callback
  41. Cant install citrix on Macos X or windows 7/8/8.1
  42. does not know call back number / can i use my cell?
  43. two min call, ten min ticket
  44. "Yes I am driving"
  45. eating or drinking
  46. import dialog box in epic
  47. random background beeping
  48. Mymercy patient forwarded to 3399
  49. spells common name
  50. "I am calling on behalf of doctor..... who is in the other room"
  51. "ive restarted" but uptime says they didnt
  52. did not spell uniquely spelled name
  53. calling in for an issue caller has no idea about
  54. coughs or sneezes or yawns into mic
  55. does not know how to use their cell phone
  56. someone emails the MTS All directory asking for help
  57. 'there will be a command center for the upgrade' we are the command center
  58. Chromebook
  59. caller is taking on speaker / hard to hear
  60. vdi not working
  61. onboarding giving out outdated info
  62. spam email
  63. "my class starts in 5mins"
  64. heavy breathing
  65. self submitted p1/p2
  66. "im computer illiterate"
  67. someone trying to teams msg or email for IT help
  68. parent ticket open
  69. issue resolves itself
  70. impatient caller
  71. someone @'s p1/p1 two secs after posting in that chat
  72. Self submitted ticket with no information and the caller wants it escalated
  73. mfa