ProcessVoiceSatisfactionSelf-talkCyclePersonalizingtheInteractionAAATechniqueIMGHEmpathyFront-wheelValueApologyEffectiveExplanationNeutralsCuesEmpathicListeningAppreciationOpenQuestionsClaimsCompassTonePingsIrateCheckingQuestionsSayingNoCustomerFirstProcessVoiceSatisfactionSelf-talkCyclePersonalizingtheInteractionAAATechniqueIMGHEmpathyFront-wheelValueApologyEffectiveExplanationNeutralsCuesEmpathicListeningAppreciationOpenQuestionsClaimsCompassTonePingsIrateCheckingQuestionsSayingNoCustomerFirst

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Process
  2. Voice
  3. Satisfaction
  4. Self-talk Cycle
  5. Personalizing the Interaction
  6. AAA Technique
  7. IMGH
  8. Empathy
  9. Front-wheel
  10. Value
  11. Apology
  12. Effective Explanation
  13. Neutrals
  14. Cues
  15. Empathic Listening
  16. Appreciation
  17. Open Questions
  18. Claims Compass
  19. Tone
  20. Pings
  21. Irate
  22. Checking Questions
  23. Saying No
  24. Customer First