new hiregivenwronginformationChromebook"I got anewphone""I am callingon behalf ofdoctor.....who is in theother room"Mymercypatientforwardedto 3399importdialog boxin epic"imcomputerilliterate""click thisbutton" "do iclick it?"what did ijust sayvdi notworkingangrydoctorheavybreathingscannerissuenot by thephonewhen callconnectedgoes straightinto issuewithoutgiving nameor callbackno phonebycomputer"justcall3399"epicaccessmyeducall"Yes Iamdriving"printer"I only havemy phone/Idont have apersonalcomputer""iverestarted"but uptimesays theydidntqueue onfire (redandyellow)non mercylinkcalling onmercylink line(or vise versa)maintenanceissuemfadoes notgive fullnumbereatingordrinkingnew hire wasgivenno/insufficientinfocalling in foran issuecaller has noidea aboutvdiissueshaving fullconversationwithsomeoneelseselfsubmittedp1/p2someonetrying toteams msgor email forIT helpqueuespikes rightwhen youget backfrom breakmercylinkinactivedid not knowemail is nownickname.lastCant installcitrix onMacos X orwindows7/8/8.1'there will be acommand centerfor the upgrade'we are thecommand centerspamemail"you are the__th personive spokentoo aboutthis"commercialclienttrying toview currentpaystubs onmypayonboardinggiving outoutdatedinfonew hirenot givenuseridparentticketcreated"imcallingfor ____"does notknow whatidn requestto submitHORRENDOUSname spellingdid not spelluniquelyspellednamespells outcommonnamecoughs orsneezesor yawnsinto micwantingescalation whenviableworkaround istoo inconvenientto themcaller istaking onspeaker /hard to hearwhy didtier 1 justspikeimpatientcallercommonname withreallystrangespellinggeissuesomeoneemails theMTS Alldirectoryasking for helpcaller hasno ideawhat theyare doingparentticketopen"my classstarts in5mins"difficultcaller /passiveagressiveSelf submittedticket with noinformation andthe caller wantsit escalated"icalledearlier"mercyconnectdotopen.comrandombackgroundbeepingdoes notknow callback number/ can i usemy cell?someone@'s p1/p1two secsafter postingin that chatdoes notknow howto use theircell phone"do youknow why iwas lockedout?"askes aquestion, getscompletelynon relatedanswercomputeruptime ismore thana weekfree fortyletonlystudent wasnot givenuserid / did notknow to useepc.useridtwo mincall, tenmin ticketissueresolvesitselfresolution:submit idnrequest"i just gotback fromleave"WFH Calledin usingjabber andhave to restartcomputernew hiregivenwronginformationChromebook"I got anewphone""I am callingon behalf ofdoctor.....who is in theother room"Mymercypatientforwardedto 3399importdialog boxin epic"imcomputerilliterate""click thisbutton" "do iclick it?"what did ijust sayvdi notworkingangrydoctorheavybreathingscannerissuenot by thephonewhen callconnectedgoes straightinto issuewithoutgiving nameor callbackno phonebycomputer"justcall3399"epicaccessmyeducall"Yes Iamdriving"printer"I only havemy phone/Idont have apersonalcomputer""iverestarted"but uptimesays theydidntqueue onfire (redandyellow)non mercylinkcalling onmercylink line(or vise versa)maintenanceissuemfadoes notgive fullnumbereatingordrinkingnew hire wasgivenno/insufficientinfocalling in foran issuecaller has noidea aboutvdiissueshaving fullconversationwithsomeoneelseselfsubmittedp1/p2someonetrying toteams msgor email forIT helpqueuespikes rightwhen youget backfrom breakmercylinkinactivedid not knowemail is nownickname.lastCant installcitrix onMacos X orwindows7/8/8.1'there will be acommand centerfor the upgrade'we are thecommand centerspamemail"you are the__th personive spokentoo aboutthis"commercialclienttrying toview currentpaystubs onmypayonboardinggiving outoutdatedinfonew hirenot givenuseridparentticketcreated"imcallingfor ____"does notknow whatidn requestto submitHORRENDOUSname spellingdid not spelluniquelyspellednamespells outcommonnamecoughs orsneezesor yawnsinto micwantingescalation whenviableworkaround istoo inconvenientto themcaller istaking onspeaker /hard to hearwhy didtier 1 justspikeimpatientcallercommonname withreallystrangespellinggeissuesomeoneemails theMTS Alldirectoryasking for helpcaller hasno ideawhat theyare doingparentticketopen"my classstarts in5mins"difficultcaller /passiveagressiveSelf submittedticket with noinformation andthe caller wantsit escalated"icalledearlier"mercyconnectdotopen.comrandombackgroundbeepingdoes notknow callback number/ can i usemy cell?someone@'s p1/p1two secsafter postingin that chatdoes notknow howto use theircell phone"do youknow why iwas lockedout?"askes aquestion, getscompletelynon relatedanswercomputeruptime ismore thana weekfree fortyletonlystudent wasnot givenuserid / did notknow to useepc.useridtwo mincall, tenmin ticketissueresolvesitselfresolution:submit idnrequest"i just gotback fromleave"WFH Calledin usingjabber andhave to restartcomputer

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. new hire given wrong information
  2. Chromebook
  3. "I got a new phone"
  4. "I am calling on behalf of doctor..... who is in the other room"
  5. Mymercy patient forwarded to 3399
  6. import dialog box in epic
  7. "im computer illiterate"
  8. "click this button" "do i click it?" what did i just say
  9. vdi not working
  10. angry doctor
  11. heavy breathing
  12. scanner issue
  13. not by the phone when call connected
  14. goes straight into issue without giving name or callback
  15. no phone by computer
  16. "just call 3399"
  17. epic access
  18. myedu call
  19. "Yes I am driving"
  20. printer
  21. "I only have my phone/I dont have a personal computer"
  22. "ive restarted" but uptime says they didnt
  23. queue on fire (red and yellow)
  24. non mercylink calling on mercylink line (or vise versa)
  25. maintenance issue
  26. mfa
  27. does not give full number
  28. eating or drinking
  29. new hire was given no/insufficient info
  30. calling in for an issue caller has no idea about
  31. vdi issues
  32. having full conversation with someone else
  33. self submitted p1/p2
  34. someone trying to teams msg or email for IT help
  35. queue spikes right when you get back from break
  36. mercylink inactive
  37. did not know email is now nickname.last
  38. Cant install citrix on Macos X or windows 7/8/8.1
  39. 'there will be a command center for the upgrade' we are the command center
  40. spam email
  41. "you are the __th person ive spoken too about this"
  42. commercial client
  43. trying to view current paystubs on mypay
  44. onboarding giving out outdated info
  45. new hire not given userid
  46. parent ticket created
  47. "im calling for ____"
  48. does not know what idn request to submit
  49. HORRENDOUS name spelling
  50. did not spell uniquely spelled name
  51. spells out common name
  52. coughs or sneezes or yawns into mic
  53. wanting escalation when viable workaround is too inconvenient to them
  54. caller is taking on speaker / hard to hear
  55. why did tier 1 just spike
  56. impatient caller
  57. common name with really strange spelling
  58. ge issue
  59. someone emails the MTS All directory asking for help
  60. caller has no idea what they are doing
  61. parent ticket open
  62. "my class starts in 5mins"
  63. difficult caller / passive agressive
  64. Self submitted ticket with no information and the caller wants it escalated
  65. "i called earlier"
  66. mercy connect dot open.com
  67. random background beeping
  68. does not know call back number / can i use my cell?
  69. someone @'s p1/p1 two secs after posting in that chat
  70. does not know how to use their cell phone
  71. "do you know why i was locked out?"
  72. askes a question, gets completely non related answer
  73. computer uptime is more than a week
  74. free for tylet only
  75. student was not given userid / did not know to use epc.userid
  76. two min call, ten min ticket
  77. issue resolves itself
  78. resolution: submit idn request
  79. "i just got back from leave"
  80. WFH Called in using jabber and have to restart computer