why didtier 1 justspikecomputeruptime ismore thana weekMymercypatientforwardedto 3399parentticketcreatedspells outcommonname"iverestarted"but uptimesays theydidntprinterSelf submittedticket with noinformation andthe caller wantsit escalated"imcomputerilliterate"maintenanceissuequeuespikes rightwhen youget backfrom breaktrying toview currentpaystubs onmypaynew hirenot givenuseridcalling in foran issuecaller has noidea aboutselfsubmittedp1/p2commercialclientheavybreathingissueresolvesitselfeatingordrinking"justcall3399"onboardinggiving outoutdatedinfocommonname withreallystrangespellingmfa"imcallingfor ____"queue onfire (redandyellow)no phonebycomputer'there will be acommand centerfor the upgrade'we are thecommand centermercylinkinactiverandombackgroundbeepingvdi notworkingstudent wasnot givenuserid / did notknow to useepc.useridparentticketopenwantingescalation whenviableworkaround istoo inconvenientto them"I am callingon behalf ofdoctor.....who is in theother room"caller istaking onspeaker /hard to hear"my classstarts in5mins"angrydoctorspamemailfree fortyletonlymyeducalldoes notknow callback number/ can i usemy cell?impatientcallerdifficultcaller /passiveagressivetwo mincall, tenmin ticket"do youknow why iwas lockedout?"scannerissueWFH Calledin usingjabber andhave to restartcomputersomeonetrying toteams msgor email forIT help"icalledearlier"vdiissuesdoes notgive fullnumberresolution:submit idnrequestdoes notknow howto use theircell phoneepicaccessCant installcitrix onMacos X orwindows7/8/8.1did not knowemail is nownickname.lastnon mercylinkcalling onmercylink line(or vise versa)geissuenot by thephonewhen callconnecteddid not spelluniquelyspellednamesomeone@'s p1/p1two secsafter postingin that chat"click thisbutton" "do iclick it?"what did ijust say"i just gotback fromleave"coughs orsneezesor yawnsinto micimportdialog boxin epic"you are the__th personive spokentoo aboutthis"new hiregivenwronginformationmercyconnectdotopen.comnew hire wasgivenno/insufficientinfoHORRENDOUSname spelling"I only havemy phone/Idont have apersonalcomputer""I got anewphone"caller hasno ideawhat theyare doingsomeoneemails theMTS Alldirectoryasking for helphaving fullconversationwithsomeoneelseaskes aquestion, getscompletelynon relatedanswerdoes notknow whatidn requestto submitChromebook"Yes Iamdriving"goes straightinto issuewithoutgiving nameor callbackwhy didtier 1 justspikecomputeruptime ismore thana weekMymercypatientforwardedto 3399parentticketcreatedspells outcommonname"iverestarted"but uptimesays theydidntprinterSelf submittedticket with noinformation andthe caller wantsit escalated"imcomputerilliterate"maintenanceissuequeuespikes rightwhen youget backfrom breaktrying toview currentpaystubs onmypaynew hirenot givenuseridcalling in foran issuecaller has noidea aboutselfsubmittedp1/p2commercialclientheavybreathingissueresolvesitselfeatingordrinking"justcall3399"onboardinggiving outoutdatedinfocommonname withreallystrangespellingmfa"imcallingfor ____"queue onfire (redandyellow)no phonebycomputer'there will be acommand centerfor the upgrade'we are thecommand centermercylinkinactiverandombackgroundbeepingvdi notworkingstudent wasnot givenuserid / did notknow to useepc.useridparentticketopenwantingescalation whenviableworkaround istoo inconvenientto them"I am callingon behalf ofdoctor.....who is in theother room"caller istaking onspeaker /hard to hear"my classstarts in5mins"angrydoctorspamemailfree fortyletonlymyeducalldoes notknow callback number/ can i usemy cell?impatientcallerdifficultcaller /passiveagressivetwo mincall, tenmin ticket"do youknow why iwas lockedout?"scannerissueWFH Calledin usingjabber andhave to restartcomputersomeonetrying toteams msgor email forIT help"icalledearlier"vdiissuesdoes notgive fullnumberresolution:submit idnrequestdoes notknow howto use theircell phoneepicaccessCant installcitrix onMacos X orwindows7/8/8.1did not knowemail is nownickname.lastnon mercylinkcalling onmercylink line(or vise versa)geissuenot by thephonewhen callconnecteddid not spelluniquelyspellednamesomeone@'s p1/p1two secsafter postingin that chat"click thisbutton" "do iclick it?"what did ijust say"i just gotback fromleave"coughs orsneezesor yawnsinto micimportdialog boxin epic"you are the__th personive spokentoo aboutthis"new hiregivenwronginformationmercyconnectdotopen.comnew hire wasgivenno/insufficientinfoHORRENDOUSname spelling"I only havemy phone/Idont have apersonalcomputer""I got anewphone"caller hasno ideawhat theyare doingsomeoneemails theMTS Alldirectoryasking for helphaving fullconversationwithsomeoneelseaskes aquestion, getscompletelynon relatedanswerdoes notknow whatidn requestto submitChromebook"Yes Iamdriving"goes straightinto issuewithoutgiving nameor callback

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. why did tier 1 just spike
  2. computer uptime is more than a week
  3. Mymercy patient forwarded to 3399
  4. parent ticket created
  5. spells out common name
  6. "ive restarted" but uptime says they didnt
  7. printer
  8. Self submitted ticket with no information and the caller wants it escalated
  9. "im computer illiterate"
  10. maintenance issue
  11. queue spikes right when you get back from break
  12. trying to view current paystubs on mypay
  13. new hire not given userid
  14. calling in for an issue caller has no idea about
  15. self submitted p1/p2
  16. commercial client
  17. heavy breathing
  18. issue resolves itself
  19. eating or drinking
  20. "just call 3399"
  21. onboarding giving out outdated info
  22. common name with really strange spelling
  23. mfa
  24. "im calling for ____"
  25. queue on fire (red and yellow)
  26. no phone by computer
  27. 'there will be a command center for the upgrade' we are the command center
  28. mercylink inactive
  29. random background beeping
  30. vdi not working
  31. student was not given userid / did not know to use epc.userid
  32. parent ticket open
  33. wanting escalation when viable workaround is too inconvenient to them
  34. "I am calling on behalf of doctor..... who is in the other room"
  35. caller is taking on speaker / hard to hear
  36. "my class starts in 5mins"
  37. angry doctor
  38. spam email
  39. free for tylet only
  40. myedu call
  41. does not know call back number / can i use my cell?
  42. impatient caller
  43. difficult caller / passive agressive
  44. two min call, ten min ticket
  45. "do you know why i was locked out?"
  46. scanner issue
  47. WFH Called in using jabber and have to restart computer
  48. someone trying to teams msg or email for IT help
  49. "i called earlier"
  50. vdi issues
  51. does not give full number
  52. resolution: submit idn request
  53. does not know how to use their cell phone
  54. epic access
  55. Cant install citrix on Macos X or windows 7/8/8.1
  56. did not know email is now nickname.last
  57. non mercylink calling on mercylink line (or vise versa)
  58. ge issue
  59. not by the phone when call connected
  60. did not spell uniquely spelled name
  61. someone @'s p1/p1 two secs after posting in that chat
  62. "click this button" "do i click it?" what did i just say
  63. "i just got back from leave"
  64. coughs or sneezes or yawns into mic
  65. import dialog box in epic
  66. "you are the __th person ive spoken too about this"
  67. new hire given wrong information
  68. mercy connect dot open.com
  69. new hire was given no/insufficient info
  70. HORRENDOUS name spelling
  71. "I only have my phone/I dont have a personal computer"
  72. "I got a new phone"
  73. caller has no idea what they are doing
  74. someone emails the MTS All directory asking for help
  75. having full conversation with someone else
  76. askes a question, gets completely non related answer
  77. does not know what idn request to submit
  78. Chromebook
  79. "Yes I am driving"
  80. goes straight into issue without giving name or callback