(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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why did tier 1 just spike
having full conversation with someone else
heavy breathing
trying to view current paystubs on mypay
Self submitted ticket with no information and the caller wants it escalated
new hire was given no/insufficient info
vdi issues
epic access
mercylink inactive
caller is taking on speaker / hard to hear
Mymercy patient forwarded to 3399
"click this button" "do i click it?" what did i just say
maintenance issue
askes a question, gets completely non related answer
queue spikes right when you get back from break
HORRENDOUS name spelling
import dialog box in epic
Cant install citrix on Macos X or windows 7/8/8.1
commercial client
vdi not working
caller has no idea what they are doing
spells out common name
resolution: submit idn request
goes straight into issue without giving name or callback
student was not given userid / did not know to use epc.userid
impatient caller
parent ticket created
WFH Called in using jabber and have to restart computer
"you are the __th person ive spoken too about this"
issue resolves itself
spam email
"I am calling on behalf of doctor..... who is in the other room"
"Yes I am driving"
ge issue
difficult caller / passive agressive
new hire given wrong information
computer uptime is more than a week
mercy connect dot open.com
queue on fire (red and yellow)
self submitted p1/p2
scanner issue
did not know email is now nickname.last
calling in for an issue caller has no idea about
does not give full number
angry doctor
two min call, ten min ticket
someone trying to teams msg or email for IT help
wanting escalation when viable workaround is too inconvenient to them
someone emails the MTS All directory asking for help
does not know what idn request to submit
no phone by computer
Chromebook
mfa
myedu call
"just call 3399"
not by the phone when call connected
coughs or sneezes or yawns into mic
"my class starts in 5mins"
common name with really strange spelling
"i just got back from leave"
"im calling for ____"
someone @'s p1/p1 two secs after posting in that chat
"do you know why i was locked out?"
"ive restarted" but uptime says they didnt
does not know how to use their cell phone
new hire not given userid
non mercylink calling on mercylink line (or vise versa)
onboarding giving out outdated info
free for tylet only
parent ticket open
random background beeping
"im computer illiterate"
"I got a new phone"
"I only have my phone/I dont have a personal computer"
'there will be a command center for the upgrade' we are the command center
does not know call back number / can i use my cell?
