computeruptime ismore thana weekHORRENDOUSname spellingcommercialclient"I only havemy phone/Idont have apersonalcomputer"wantingescalation whenviableworkaround istoo inconvenientto them"Yes Iamdriving"printer"imcallingfor ____"did not knowemail is nownickname.lastrandombackgroundbeepingmercylinkinactivespells outcommonnameonboardinggiving outoutdatedinfoMymercypatientforwardedto 3399issueresolvesitselfvdiissuesmercyconnectdotopen.comtwo mincall, tenmin tickethaving fullconversationwithsomeoneelseparentticketopenstudent wasnot givenuserid / did notknow to useepc.useridfree fortyletonlyangrydoctormaintenanceissuequeuespikes rightwhen youget backfrom breakdid not spelluniquelyspellednamemfaqueue onfire (redandyellow)does notgive fullnumber"click thisbutton" "do iclick it?"what did ijust say"justcall3399""iverestarted"but uptimesays theydidntChromebookdoes notknow howto use theircell phoneaskes aquestion, getscompletelynon relatedanswerimportdialog boxin epiceatingordrinkingno phonebycomputer"icalledearlier"calling in foran issuecaller has noidea aboutparentticketcreatedresolution:submit idnrequest"you are the__th personive spokentoo aboutthis"difficultcaller /passiveagressiveWFH Calledin usingjabber andhave to restartcomputercommonname withreallystrangespelling'there will be acommand centerfor the upgrade'we are thecommand center"I am callingon behalf ofdoctor.....who is in theother room"selfsubmittedp1/p2caller hasno ideawhat theyare doingnot by thephonewhen callconnectednew hirenot givenuseridsomeonetrying toteams msgor email forIT helpscannerissuecaller istaking onspeaker /hard to hear"imcomputerilliterate""I got anewphone"non mercylinkcalling onmercylink line(or vise versa)myeducallspamemail"i just gotback fromleave"Cant installcitrix onMacos X orwindows7/8/8.1someone@'s p1/p1two secsafter postingin that chatSelf submittedticket with noinformation andthe caller wantsit escalatednew hire wasgivenno/insufficientinfosomeoneemails theMTS Alldirectoryasking for helpnew hiregivenwronginformationdoes notknow callback number/ can i usemy cell?vdi notworkingepicaccesstrying toview currentpaystubs onmypay"my classstarts in5mins"does notknow whatidn requestto submitcoughs orsneezesor yawnsinto micwhy didtier 1 justspikegeissue"do youknow why iwas lockedout?"heavybreathingimpatientcallergoes straightinto issuewithoutgiving nameor callbackcomputeruptime ismore thana weekHORRENDOUSname spellingcommercialclient"I only havemy phone/Idont have apersonalcomputer"wantingescalation whenviableworkaround istoo inconvenientto them"Yes Iamdriving"printer"imcallingfor ____"did not knowemail is nownickname.lastrandombackgroundbeepingmercylinkinactivespells outcommonnameonboardinggiving outoutdatedinfoMymercypatientforwardedto 3399issueresolvesitselfvdiissuesmercyconnectdotopen.comtwo mincall, tenmin tickethaving fullconversationwithsomeoneelseparentticketopenstudent wasnot givenuserid / did notknow to useepc.useridfree fortyletonlyangrydoctormaintenanceissuequeuespikes rightwhen youget backfrom breakdid not spelluniquelyspellednamemfaqueue onfire (redandyellow)does notgive fullnumber"click thisbutton" "do iclick it?"what did ijust say"justcall3399""iverestarted"but uptimesays theydidntChromebookdoes notknow howto use theircell phoneaskes aquestion, getscompletelynon relatedanswerimportdialog boxin epiceatingordrinkingno phonebycomputer"icalledearlier"calling in foran issuecaller has noidea aboutparentticketcreatedresolution:submit idnrequest"you are the__th personive spokentoo aboutthis"difficultcaller /passiveagressiveWFH Calledin usingjabber andhave to restartcomputercommonname withreallystrangespelling'there will be acommand centerfor the upgrade'we are thecommand center"I am callingon behalf ofdoctor.....who is in theother room"selfsubmittedp1/p2caller hasno ideawhat theyare doingnot by thephonewhen callconnectednew hirenot givenuseridsomeonetrying toteams msgor email forIT helpscannerissuecaller istaking onspeaker /hard to hear"imcomputerilliterate""I got anewphone"non mercylinkcalling onmercylink line(or vise versa)myeducallspamemail"i just gotback fromleave"Cant installcitrix onMacos X orwindows7/8/8.1someone@'s p1/p1two secsafter postingin that chatSelf submittedticket with noinformation andthe caller wantsit escalatednew hire wasgivenno/insufficientinfosomeoneemails theMTS Alldirectoryasking for helpnew hiregivenwronginformationdoes notknow callback number/ can i usemy cell?vdi notworkingepicaccesstrying toview currentpaystubs onmypay"my classstarts in5mins"does notknow whatidn requestto submitcoughs orsneezesor yawnsinto micwhy didtier 1 justspikegeissue"do youknow why iwas lockedout?"heavybreathingimpatientcallergoes straightinto issuewithoutgiving nameor callback

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. computer uptime is more than a week
  2. HORRENDOUS name spelling
  3. commercial client
  4. "I only have my phone/I dont have a personal computer"
  5. wanting escalation when viable workaround is too inconvenient to them
  6. "Yes I am driving"
  7. printer
  8. "im calling for ____"
  9. did not know email is now nickname.last
  10. random background beeping
  11. mercylink inactive
  12. spells out common name
  13. onboarding giving out outdated info
  14. Mymercy patient forwarded to 3399
  15. issue resolves itself
  16. vdi issues
  17. mercy connect dot open.com
  18. two min call, ten min ticket
  19. having full conversation with someone else
  20. parent ticket open
  21. student was not given userid / did not know to use epc.userid
  22. free for tylet only
  23. angry doctor
  24. maintenance issue
  25. queue spikes right when you get back from break
  26. did not spell uniquely spelled name
  27. mfa
  28. queue on fire (red and yellow)
  29. does not give full number
  30. "click this button" "do i click it?" what did i just say
  31. "just call 3399"
  32. "ive restarted" but uptime says they didnt
  33. Chromebook
  34. does not know how to use their cell phone
  35. askes a question, gets completely non related answer
  36. import dialog box in epic
  37. eating or drinking
  38. no phone by computer
  39. "i called earlier"
  40. calling in for an issue caller has no idea about
  41. parent ticket created
  42. resolution: submit idn request
  43. "you are the __th person ive spoken too about this"
  44. difficult caller / passive agressive
  45. WFH Called in using jabber and have to restart computer
  46. common name with really strange spelling
  47. 'there will be a command center for the upgrade' we are the command center
  48. "I am calling on behalf of doctor..... who is in the other room"
  49. self submitted p1/p2
  50. caller has no idea what they are doing
  51. not by the phone when call connected
  52. new hire not given userid
  53. someone trying to teams msg or email for IT help
  54. scanner issue
  55. caller is taking on speaker / hard to hear
  56. "im computer illiterate"
  57. "I got a new phone"
  58. non mercylink calling on mercylink line (or vise versa)
  59. myedu call
  60. spam email
  61. "i just got back from leave"
  62. Cant install citrix on Macos X or windows 7/8/8.1
  63. someone @'s p1/p1 two secs after posting in that chat
  64. Self submitted ticket with no information and the caller wants it escalated
  65. new hire was given no/insufficient info
  66. someone emails the MTS All directory asking for help
  67. new hire given wrong information
  68. does not know call back number / can i use my cell?
  69. vdi not working
  70. epic access
  71. trying to view current paystubs on mypay
  72. "my class starts in 5mins"
  73. does not know what idn request to submit
  74. coughs or sneezes or yawns into mic
  75. why did tier 1 just spike
  76. ge issue
  77. "do you know why i was locked out?"
  78. heavy breathing
  79. impatient caller
  80. goes straight into issue without giving name or callback