(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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student was not given userid / did not know to use epc.userid
new hire was given no/insufficient info
does not know how to use their cell phone
queue spikes right when you get back from break
parent ticket created
HORRENDOUS name spelling
"do you know why i was locked out?"
"i called earlier"
maintenance issue
"I got a new phone"
does not know what idn request to submit
someone trying to teams msg or email for IT help
does not give full number
ge issue
"my class starts in 5mins"
calling in for an issue caller has no idea about
did not spell uniquely spelled name
random background beeping
caller has no idea what they are doing
printer
"just call 3399"
self submitted p1/p2
free for tylet only
"I am calling on behalf of doctor..... who is in the other room"
"i just got back from leave"
WFH Called in using jabber and have to restart computer
new hire not given userid
mercy connect dot open.com
two min call, ten min ticket
spam email
computer uptime is more than a week
"Yes I am driving"
Self submitted ticket with no information and the caller wants it escalated
epic access
queue on fire (red and yellow)
'there will be a command center for the upgrade' we are the command center
"im calling for ____"
askes a question, gets completely non related answer
spells out common name
vdi issues
caller is taking on speaker / hard to hear
commercial client
"ive restarted" but uptime says they didnt
mercylink inactive
angry doctor
someone emails the MTS All directory asking for help
"click this button" "do i click it?" what did i just say
Mymercy patient forwarded to 3399
Chromebook
resolution: submit idn request
parent ticket open
did not know email is now nickname.last
issue resolves itself
myedu call
difficult caller / passive agressive
someone @'s p1/p1 two secs after posting in that chat
Cant install citrix on Macos X or windows 7/8/8.1
"you are the __th person ive spoken too about this"
coughs or sneezes or yawns into mic
"I only have my phone/I dont have a personal computer"
heavy breathing
import dialog box in epic
onboarding giving out outdated info
why did tier 1 just spike
having full conversation with someone else
vdi not working
goes straight into issue without giving name or callback
scanner issue
impatient caller
wanting escalation when viable workaround is too inconvenient to them
trying to view current paystubs on mypay
new hire given wrong information
non mercylink calling on mercylink line (or vise versa)
does not know call back number / can i use my cell?
