(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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new hire not given userid
queue spikes right when you get back from break
"i called earlier"
someone trying to teams msg or email for IT help
non mercylink calling on mercylink line (or vise versa)
difficult caller / passive agressive
heavy breathing
"ive restarted" but uptime says they didnt
two min call, ten min ticket
ge issue
import dialog box in epic
impatient caller
printer
caller is taking on speaker / hard to hear
issue resolves itself
"I am calling on behalf of doctor..... who is in the other room"
mercy connect dot open.com
"im calling for ____"
"you are the __th person ive spoken too about this"
new hire given wrong information
random background beeping
not by the phone when call connected
maintenance issue
WFH Called in using jabber and have to restart computer
parent ticket created
calling in for an issue caller has no idea about
mfa
spam email
wanting escalation when viable workaround is too inconvenient to them
caller has no idea what they are doing
having full conversation with someone else
goes straight into issue without giving name or callback
spells out common name
coughs or sneezes or yawns into mic
vdi not working
free for tylet only
does not know how to use their cell phone
parent ticket open
"Yes I am driving"
Cant install citrix on Macos X or windows 7/8/8.1
scanner issue
"i just got back from leave"
HORRENDOUS name spelling
someone @'s p1/p1 two secs after posting in that chat
"im computer illiterate"
Self submitted ticket with no information and the caller wants it escalated
"I only have my phone/I dont have a personal computer"
does not give full number
why did tier 1 just spike
askes a question, gets completely non related answer
"do you know why i was locked out?"
eating or drinking
'there will be a command center for the upgrade' we are the command center
"I got a new phone"
mercylink inactive
no phone by computer
does not know what idn request to submit
did not know email is now nickname.last
trying to view current paystubs on mypay
computer uptime is more than a week
someone emails the MTS All directory asking for help
commercial client
"click this button" "do i click it?" what did i just say
common name with really strange spelling
new hire was given no/insufficient info
Chromebook
does not know call back number / can i use my cell?
vdi issues
Mymercy patient forwarded to 3399
self submitted p1/p2
queue on fire (red and yellow)
epic access
resolution: submit idn request
did not spell uniquely spelled name
"my class starts in 5mins"
student was not given userid / did not know to use epc.userid
