"justcall3399"Chromebook"I only havemy phone/Idont have apersonalcomputer"HORRENDOUSname spellingcommonname withreallystrangespellingqueuespikes rightwhen youget backfrom breakcomputeruptime ismore thana weekdoes notknow howto use theircell phoneprintercalling in foran issuecaller has noidea aboutSelf submittedticket with noinformation andthe caller wantsit escalated"I got anewphone"having fullconversationwithsomeoneelseresolution:submit idnrequest"Yes Iamdriving"mfaparentticketcreatedaskes aquestion, getscompletelynon relatedanswermercyconnectdotopen.commyeducalldid not knowemail is nownickname.lastdoes notgive fullnumberdoes notknow callback number/ can i usemy cell?randombackgroundbeeping"you are the__th personive spokentoo aboutthis""my classstarts in5mins"issueresolvesitselfvdi notworkingcaller hasno ideawhat theyare doingfree fortyletonlymaintenanceissuecaller istaking onspeaker /hard to hearsomeonetrying toteams msgor email forIT helpcommercialclientspells outcommonname"I am callingon behalf ofdoctor.....who is in theother room"vdiissuesscannerissueno phonebycomputerdid not spelluniquelyspellednameparentticketopenqueue onfire (redandyellow)spamemailtrying toview currentpaystubs onmypayepicaccessgeissue"imcallingfor ____""imcomputerilliterate"wantingescalation whenviableworkaround istoo inconvenientto them"iverestarted"but uptimesays theydidntimpatientcallernew hire wasgivenno/insufficientinfonot by thephonewhen callconnectedstudent wasnot givenuserid / did notknow to useepc.useridcoughs orsneezesor yawnsinto micnon mercylinkcalling onmercylink line(or vise versa)"click thisbutton" "do iclick it?"what did ijust sayeatingordrinkingimportdialog boxin epicheavybreathingmercylinkinactiveCant installcitrix onMacos X orwindows7/8/8.1someone@'s p1/p1two secsafter postingin that chat'there will be acommand centerfor the upgrade'we are thecommand centerangrydoctornew hirenot givenuseridMymercypatientforwardedto 3399selfsubmittedp1/p2someoneemails theMTS Alldirectoryasking for help"i just gotback fromleave""icalledearlier"goes straightinto issuewithoutgiving nameor callbacktwo mincall, tenmin ticketnew hiregivenwronginformationWFH Calledin usingjabber andhave to restartcomputerdoes notknow whatidn requestto submitwhy didtier 1 justspike"do youknow why iwas lockedout?"onboardinggiving outoutdatedinfodifficultcaller /passiveagressive"justcall3399"Chromebook"I only havemy phone/Idont have apersonalcomputer"HORRENDOUSname spellingcommonname withreallystrangespellingqueuespikes rightwhen youget backfrom breakcomputeruptime ismore thana weekdoes notknow howto use theircell phoneprintercalling in foran issuecaller has noidea aboutSelf submittedticket with noinformation andthe caller wantsit escalated"I got anewphone"having fullconversationwithsomeoneelseresolution:submit idnrequest"Yes Iamdriving"mfaparentticketcreatedaskes aquestion, getscompletelynon relatedanswermercyconnectdotopen.commyeducalldid not knowemail is nownickname.lastdoes notgive fullnumberdoes notknow callback number/ can i usemy cell?randombackgroundbeeping"you are the__th personive spokentoo aboutthis""my classstarts in5mins"issueresolvesitselfvdi notworkingcaller hasno ideawhat theyare doingfree fortyletonlymaintenanceissuecaller istaking onspeaker /hard to hearsomeonetrying toteams msgor email forIT helpcommercialclientspells outcommonname"I am callingon behalf ofdoctor.....who is in theother room"vdiissuesscannerissueno phonebycomputerdid not spelluniquelyspellednameparentticketopenqueue onfire (redandyellow)spamemailtrying toview currentpaystubs onmypayepicaccessgeissue"imcallingfor ____""imcomputerilliterate"wantingescalation whenviableworkaround istoo inconvenientto them"iverestarted"but uptimesays theydidntimpatientcallernew hire wasgivenno/insufficientinfonot by thephonewhen callconnectedstudent wasnot givenuserid / did notknow to useepc.useridcoughs orsneezesor yawnsinto micnon mercylinkcalling onmercylink line(or vise versa)"click thisbutton" "do iclick it?"what did ijust sayeatingordrinkingimportdialog boxin epicheavybreathingmercylinkinactiveCant installcitrix onMacos X orwindows7/8/8.1someone@'s p1/p1two secsafter postingin that chat'there will be acommand centerfor the upgrade'we are thecommand centerangrydoctornew hirenot givenuseridMymercypatientforwardedto 3399selfsubmittedp1/p2someoneemails theMTS Alldirectoryasking for help"i just gotback fromleave""icalledearlier"goes straightinto issuewithoutgiving nameor callbacktwo mincall, tenmin ticketnew hiregivenwronginformationWFH Calledin usingjabber andhave to restartcomputerdoes notknow whatidn requestto submitwhy didtier 1 justspike"do youknow why iwas lockedout?"onboardinggiving outoutdatedinfodifficultcaller /passiveagressive

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "just call 3399"
  2. Chromebook
  3. "I only have my phone/I dont have a personal computer"
  4. HORRENDOUS name spelling
  5. common name with really strange spelling
  6. queue spikes right when you get back from break
  7. computer uptime is more than a week
  8. does not know how to use their cell phone
  9. printer
  10. calling in for an issue caller has no idea about
  11. Self submitted ticket with no information and the caller wants it escalated
  12. "I got a new phone"
  13. having full conversation with someone else
  14. resolution: submit idn request
  15. "Yes I am driving"
  16. mfa
  17. parent ticket created
  18. askes a question, gets completely non related answer
  19. mercy connect dot open.com
  20. myedu call
  21. did not know email is now nickname.last
  22. does not give full number
  23. does not know call back number / can i use my cell?
  24. random background beeping
  25. "you are the __th person ive spoken too about this"
  26. "my class starts in 5mins"
  27. issue resolves itself
  28. vdi not working
  29. caller has no idea what they are doing
  30. free for tylet only
  31. maintenance issue
  32. caller is taking on speaker / hard to hear
  33. someone trying to teams msg or email for IT help
  34. commercial client
  35. spells out common name
  36. "I am calling on behalf of doctor..... who is in the other room"
  37. vdi issues
  38. scanner issue
  39. no phone by computer
  40. did not spell uniquely spelled name
  41. parent ticket open
  42. queue on fire (red and yellow)
  43. spam email
  44. trying to view current paystubs on mypay
  45. epic access
  46. ge issue
  47. "im calling for ____"
  48. "im computer illiterate"
  49. wanting escalation when viable workaround is too inconvenient to them
  50. "ive restarted" but uptime says they didnt
  51. impatient caller
  52. new hire was given no/insufficient info
  53. not by the phone when call connected
  54. student was not given userid / did not know to use epc.userid
  55. coughs or sneezes or yawns into mic
  56. non mercylink calling on mercylink line (or vise versa)
  57. "click this button" "do i click it?" what did i just say
  58. eating or drinking
  59. import dialog box in epic
  60. heavy breathing
  61. mercylink inactive
  62. Cant install citrix on Macos X or windows 7/8/8.1
  63. someone @'s p1/p1 two secs after posting in that chat
  64. 'there will be a command center for the upgrade' we are the command center
  65. angry doctor
  66. new hire not given userid
  67. Mymercy patient forwarded to 3399
  68. self submitted p1/p2
  69. someone emails the MTS All directory asking for help
  70. "i just got back from leave"
  71. "i called earlier"
  72. goes straight into issue without giving name or callback
  73. two min call, ten min ticket
  74. new hire given wrong information
  75. WFH Called in using jabber and have to restart computer
  76. does not know what idn request to submit
  77. why did tier 1 just spike
  78. "do you know why i was locked out?"
  79. onboarding giving out outdated info
  80. difficult caller / passive agressive