no phonebycomputer"icalledearlier"'there will be acommand centerfor the upgrade'we are thecommand centerqueuespikes rightwhen youget backfrom breakvdiissuesnon mercylinkcalling onmercylink line(or vise versa)having fullconversationwithsomeoneelsestudent wasnot givenuserid / did notknow to useepc.useridnew hirenot givenuseridimportdialog boxin epicmercylinkinactive"imcomputerilliterate"WFH Calledin usingjabber andhave to restartcomputercalling in foran issuecaller has noidea about"you are the__th personive spokentoo aboutthis"impatientcallerMymercypatientforwardedto 3399Chromebook"I am callingon behalf ofdoctor.....who is in theother room"printerparentticketopenwantingescalation whenviableworkaround istoo inconvenientto themepicaccessgeissuesomeoneemails theMTS Alldirectoryasking for help"justcall3399"issueresolvesitselfdifficultcaller /passiveagressivedoes notknow callback number/ can i usemy cell?"imcallingfor ____"spells outcommonnamespamemail"my classstarts in5mins"did not spelluniquelyspellednameresolution:submit idnrequestHORRENDOUSname spellingsomeonetrying toteams msgor email forIT helpaskes aquestion, getscompletelynon relatedanswerrandombackgroundbeepingeatingordrinkingcommonname withreallystrangespellingdoes notgive fullnumberCant installcitrix onMacos X orwindows7/8/8.1mfaonboardinggiving outoutdatedinfoheavybreathinggoes straightinto issuewithoutgiving nameor callbackdoes notknow whatidn requestto submitselfsubmittedp1/p2coughs orsneezesor yawnsinto micsomeone@'s p1/p1two secsafter postingin that chatdoes notknow howto use theircell phonecaller hasno ideawhat theyare doingtwo mincall, tenmin ticketmyeducall"click thisbutton" "do iclick it?"what did ijust saytrying toview currentpaystubs onmypaydid not knowemail is nownickname.lastSelf submittedticket with noinformation andthe caller wantsit escalatedcommercialclient"I only havemy phone/Idont have apersonalcomputer"computeruptime ismore thana week"Yes Iamdriving""iverestarted"but uptimesays theydidntscannerissuenew hiregivenwronginformationcaller istaking onspeaker /hard to hearwhy didtier 1 justspike"i just gotback fromleave"angrydoctor"do youknow why iwas lockedout?"vdi notworkingnew hire wasgivenno/insufficientinfofree fortyletonlymercyconnectdotopen.comparentticketcreated"I got anewphone"queue onfire (redandyellow)maintenanceissuenot by thephonewhen callconnectedno phonebycomputer"icalledearlier"'there will be acommand centerfor the upgrade'we are thecommand centerqueuespikes rightwhen youget backfrom breakvdiissuesnon mercylinkcalling onmercylink line(or vise versa)having fullconversationwithsomeoneelsestudent wasnot givenuserid / did notknow to useepc.useridnew hirenot givenuseridimportdialog boxin epicmercylinkinactive"imcomputerilliterate"WFH Calledin usingjabber andhave to restartcomputercalling in foran issuecaller has noidea about"you are the__th personive spokentoo aboutthis"impatientcallerMymercypatientforwardedto 3399Chromebook"I am callingon behalf ofdoctor.....who is in theother room"printerparentticketopenwantingescalation whenviableworkaround istoo inconvenientto themepicaccessgeissuesomeoneemails theMTS Alldirectoryasking for help"justcall3399"issueresolvesitselfdifficultcaller /passiveagressivedoes notknow callback number/ can i usemy cell?"imcallingfor ____"spells outcommonnamespamemail"my classstarts in5mins"did not spelluniquelyspellednameresolution:submit idnrequestHORRENDOUSname spellingsomeonetrying toteams msgor email forIT helpaskes aquestion, getscompletelynon relatedanswerrandombackgroundbeepingeatingordrinkingcommonname withreallystrangespellingdoes notgive fullnumberCant installcitrix onMacos X orwindows7/8/8.1mfaonboardinggiving outoutdatedinfoheavybreathinggoes straightinto issuewithoutgiving nameor callbackdoes notknow whatidn requestto submitselfsubmittedp1/p2coughs orsneezesor yawnsinto micsomeone@'s p1/p1two secsafter postingin that chatdoes notknow howto use theircell phonecaller hasno ideawhat theyare doingtwo mincall, tenmin ticketmyeducall"click thisbutton" "do iclick it?"what did ijust saytrying toview currentpaystubs onmypaydid not knowemail is nownickname.lastSelf submittedticket with noinformation andthe caller wantsit escalatedcommercialclient"I only havemy phone/Idont have apersonalcomputer"computeruptime ismore thana week"Yes Iamdriving""iverestarted"but uptimesays theydidntscannerissuenew hiregivenwronginformationcaller istaking onspeaker /hard to hearwhy didtier 1 justspike"i just gotback fromleave"angrydoctor"do youknow why iwas lockedout?"vdi notworkingnew hire wasgivenno/insufficientinfofree fortyletonlymercyconnectdotopen.comparentticketcreated"I got anewphone"queue onfire (redandyellow)maintenanceissuenot by thephonewhen callconnected

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. no phone by computer
  2. "i called earlier"
  3. 'there will be a command center for the upgrade' we are the command center
  4. queue spikes right when you get back from break
  5. vdi issues
  6. non mercylink calling on mercylink line (or vise versa)
  7. having full conversation with someone else
  8. student was not given userid / did not know to use epc.userid
  9. new hire not given userid
  10. import dialog box in epic
  11. mercylink inactive
  12. "im computer illiterate"
  13. WFH Called in using jabber and have to restart computer
  14. calling in for an issue caller has no idea about
  15. "you are the __th person ive spoken too about this"
  16. impatient caller
  17. Mymercy patient forwarded to 3399
  18. Chromebook
  19. "I am calling on behalf of doctor..... who is in the other room"
  20. printer
  21. parent ticket open
  22. wanting escalation when viable workaround is too inconvenient to them
  23. epic access
  24. ge issue
  25. someone emails the MTS All directory asking for help
  26. "just call 3399"
  27. issue resolves itself
  28. difficult caller / passive agressive
  29. does not know call back number / can i use my cell?
  30. "im calling for ____"
  31. spells out common name
  32. spam email
  33. "my class starts in 5mins"
  34. did not spell uniquely spelled name
  35. resolution: submit idn request
  36. HORRENDOUS name spelling
  37. someone trying to teams msg or email for IT help
  38. askes a question, gets completely non related answer
  39. random background beeping
  40. eating or drinking
  41. common name with really strange spelling
  42. does not give full number
  43. Cant install citrix on Macos X or windows 7/8/8.1
  44. mfa
  45. onboarding giving out outdated info
  46. heavy breathing
  47. goes straight into issue without giving name or callback
  48. does not know what idn request to submit
  49. self submitted p1/p2
  50. coughs or sneezes or yawns into mic
  51. someone @'s p1/p1 two secs after posting in that chat
  52. does not know how to use their cell phone
  53. caller has no idea what they are doing
  54. two min call, ten min ticket
  55. myedu call
  56. "click this button" "do i click it?" what did i just say
  57. trying to view current paystubs on mypay
  58. did not know email is now nickname.last
  59. Self submitted ticket with no information and the caller wants it escalated
  60. commercial client
  61. "I only have my phone/I dont have a personal computer"
  62. computer uptime is more than a week
  63. "Yes I am driving"
  64. "ive restarted" but uptime says they didnt
  65. scanner issue
  66. new hire given wrong information
  67. caller is taking on speaker / hard to hear
  68. why did tier 1 just spike
  69. "i just got back from leave"
  70. angry doctor
  71. "do you know why i was locked out?"
  72. vdi not working
  73. new hire was given no/insufficient info
  74. free for tylet only
  75. mercy connect dot open.com
  76. parent ticket created
  77. "I got a new phone"
  78. queue on fire (red and yellow)
  79. maintenance issue
  80. not by the phone when call connected