(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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difficult caller / passive agressive
"do you know why i was locked out?"
issue resolves itself
random background beeping
Cant install citrix on Macos X or windows 7/8/8.1
new hire given wrong information
mercylink inactive
someone @'s p1/p1 two secs after posting in that chat
epic access
"I got a new phone"
printer
new hire was given no/insufficient info
two min call, ten min ticket
did not spell uniquely spelled name
caller is taking on speaker / hard to hear
no phone by computer
spam email
non mercylink calling on mercylink line (or vise versa)
Chromebook
queue spikes right when you get back from break
WFH Called in using jabber and have to restart computer
parent ticket created
caller has no idea what they are doing
wanting escalation when viable workaround is too inconvenient to them
coughs or sneezes or yawns into mic
having full conversation with someone else
spells out common name
maintenance issue
computer uptime is more than a week
why did tier 1 just spike
impatient caller
does not know how to use their cell phone
someone emails the MTS All directory asking for help
commercial client
goes straight into issue without giving name or callback
vdi not working
"Yes I am driving"
Mymercy patient forwarded to 3399
not by the phone when call connected
mfa
does not know what idn request to submit
myedu call
eating or drinking
common name with really strange spelling
does not give full number
scanner issue
"i just got back from leave"
"i called earlier"
trying to view current paystubs on mypay
resolution: submit idn request
onboarding giving out outdated info
did not know email is now nickname.last
does not know call back number / can i use my cell?
queue on fire (red and yellow)
student was not given userid / did not know to use epc.userid
"my class starts in 5mins"
Self submitted ticket with no information and the caller wants it escalated
"click this button" "do i click it?" what did i just say
"just call 3399"
import dialog box in epic
"im calling for ____"
free for tylet only
"you are the __th person ive spoken too about this"
calling in for an issue caller has no idea about
heavy breathing
ge issue
vdi issues
someone trying to teams msg or email for IT help
askes a question, gets completely non related answer
angry doctor
HORRENDOUS name spelling
"ive restarted" but uptime says they didnt
"I am calling on behalf of doctor..... who is in the other room"
parent ticket open
"im computer illiterate"
self submitted p1/p2
'there will be a command center for the upgrade' we are the command center
"I only have my phone/I dont have a personal computer"
