(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caught you saying "please" and "thank you"
Went out of your way to help a team member
You were courteous above & beyond
Saw you empowering your customer
You were being authentic - being yourself
Did what you said you would do
Smiling on the phone while talking with a customer
Celebrate efforts done by customer
Appreciate contributions from others
Being somebody who makes everybody feel like somebody
Treat folks the way they want to be treated
Acknowledged customer successes
Used eye contact when addressed customer
Being a team player
Introduced yourself/ used customer's name
Went out of the way to be courteous
Being sensitive and understanding
Understand differences - issues our customers may have
Positive tone and body language
Reinforced success to your customer
Made me feel valued & important
Really listened to that customer's needs
Greeted customer with enthusiasm
Being kind, predictable and approachable (smile on your face)
