spells outcommonnamemyeducall"you are the__th personive spokentoo aboutthis"mercyconnectdotopen.comissueresolvesitself / callerrsolved itsomeone@'s p1/p1two secsafter postingin that chat"I am callingon behalf ofdoctor.....who is in theother room"citrix onpersonalcomputertylercomplains"my classstarts in5mins""I got anewphone"does notknow howto use theircell phonekidshollering inbackgroundcaller hasnot ideawhat theyare doingspamemailsomeonetrying toteams msgor email forIT helptwo mincall, tenmin ticketcalling in foran issuecaller has noidea aboutgeissuegivesname/callbacktoo quicklyresconnect/ mtshostingaskes aquestion, getscompletelynon relatedanswerdid not spelluniquelyspellednameWFH Calledin usingjabber andhave to restartcomputerhaving fullconversationwithsomeoneelsemfadifficultcaller /passiveagressiveChromebook /Cant installcitrix on MacosX or windows7/8/8.1"Yes Iamdriving"vdiissues"do youknow why iwas lockedout?"wantingescalation whenviableworkaround istoo inconvenientto them"iverestarted"but uptimesays theydidntparentticketcreated /postedtrying toview currentpaystubs onmypayepicaccesscommonname withreallystrangespellingqueue onfire (redandyellow)readysetHORRENDOUSname spellingstudent wasnot givenuserid / did notknow to useepc.userid"need helpwith anythingelse?" "no ijust want thisfixed"onboardinggiving outoutdatedinfouser endscall butdoesnthang up callcalledcso /manageris or says"imcomputerilliterate""I only havemy phone/Idont have apersonalcomputer"commercialclient¯\_(ツ)_/¯'s in thechatnew hiregivenwronginformationrandombackgroundbeeping"icalledearlier"someoneemails theMTS Alldirectoryasking for help"i just gotback fromleave""justcall3399""youare sosmart"why didtier 1 justspikeMymercypatientforwardedto 3399Self submittedticket with noinformation andthe caller wantsit escalatedresolution:submit idnrequestmercylinkinactivenot by thephonewhen callconnectedscannerissueneeds drivemapped butdoes notknow drivelocationdoes notknow whatidn requestto submitimpatientcallerno phonebycomputervdi notworkingnon mercylinkcalling onmercylink line(or vise versa)free fortyletonlyqueuespikes rightwhen youget backfrom break"click thisbutton" "do iclick it?"what did ijust saycallercannotdescribethe issuenew hirenot givenuserideatingordrinkingothercoworkershaving loudconversation inthe backgroundrightfaxmissingMelodilurkingin chatselfsubmittedp1/p2does notgive fullnumbermaintenanceissuecoughs orsneezesor yawnsinto micangrydoctorcaller istaking onspeaker /hard to hearnew hire wasgivenno/insufficientinfocomputeruptime ismore thana weekdid not knowemail is nownickname.lastgoes straightinto issuewithoutgiving nameor callbackprintercaller hasno ideawhat theyare doingheavybreathingdoes notknow callback number/ can i usemy cell?importdialog boxin epic"imcallingfor ____"spells outcommonnamemyeducall"you are the__th personive spokentoo aboutthis"mercyconnectdotopen.comissueresolvesitself / callerrsolved itsomeone@'s p1/p1two secsafter postingin that chat"I am callingon behalf ofdoctor.....who is in theother room"citrix onpersonalcomputertylercomplains"my classstarts in5mins""I got anewphone"does notknow howto use theircell phonekidshollering inbackgroundcaller hasnot ideawhat theyare doingspamemailsomeonetrying toteams msgor email forIT helptwo mincall, tenmin ticketcalling in foran issuecaller has noidea aboutgeissuegivesname/callbacktoo quicklyresconnect/ mtshostingaskes aquestion, getscompletelynon relatedanswerdid not spelluniquelyspellednameWFH Calledin usingjabber andhave to restartcomputerhaving fullconversationwithsomeoneelsemfadifficultcaller /passiveagressiveChromebook /Cant installcitrix on MacosX or windows7/8/8.1"Yes Iamdriving"vdiissues"do youknow why iwas lockedout?"wantingescalation whenviableworkaround istoo inconvenientto them"iverestarted"but uptimesays theydidntparentticketcreated /postedtrying toview currentpaystubs onmypayepicaccesscommonname withreallystrangespellingqueue onfire (redandyellow)readysetHORRENDOUSname spellingstudent wasnot givenuserid / did notknow to useepc.userid"need helpwith anythingelse?" "no ijust want thisfixed"onboardinggiving outoutdatedinfouser endscall butdoesnthang up callcalledcso /manageris or says"imcomputerilliterate""I only havemy phone/Idont have apersonalcomputer"commercialclient¯\_(ツ)_/¯'s in thechatnew hiregivenwronginformationrandombackgroundbeeping"icalledearlier"someoneemails theMTS Alldirectoryasking for help"i just gotback fromleave""justcall3399""youare sosmart"why didtier 1 justspikeMymercypatientforwardedto 3399Self submittedticket with noinformation andthe caller wantsit escalatedresolution:submit idnrequestmercylinkinactivenot by thephonewhen callconnectedscannerissueneeds drivemapped butdoes notknow drivelocationdoes notknow whatidn requestto submitimpatientcallerno phonebycomputervdi notworkingnon mercylinkcalling onmercylink line(or vise versa)free fortyletonlyqueuespikes rightwhen youget backfrom break"click thisbutton" "do iclick it?"what did ijust saycallercannotdescribethe issuenew hirenot givenuserideatingordrinkingothercoworkershaving loudconversation inthe backgroundrightfaxmissingMelodilurkingin chatselfsubmittedp1/p2does notgive fullnumbermaintenanceissuecoughs orsneezesor yawnsinto micangrydoctorcaller istaking onspeaker /hard to hearnew hire wasgivenno/insufficientinfocomputeruptime ismore thana weekdid not knowemail is nownickname.lastgoes straightinto issuewithoutgiving nameor callbackprintercaller hasno ideawhat theyare doingheavybreathingdoes notknow callback number/ can i usemy cell?importdialog boxin epic"imcallingfor ____"

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. spells out common name
  2. myedu call
  3. "you are the __th person ive spoken too about this"
  4. mercy connect dot open.com
  5. issue resolves itself / caller rsolved it
  6. someone @'s p1/p1 two secs after posting in that chat
  7. "I am calling on behalf of doctor..... who is in the other room"
  8. citrix on personal computer
  9. tyler complains
  10. "my class starts in 5mins"
  11. "I got a new phone"
  12. does not know how to use their cell phone
  13. kids hollering in background
  14. caller has not idea what they are doing
  15. spam email
  16. someone trying to teams msg or email for IT help
  17. two min call, ten min ticket
  18. calling in for an issue caller has no idea about
  19. ge issue
  20. gives name/callback too quickly
  21. resconnect / mts hosting
  22. askes a question, gets completely non related answer
  23. did not spell uniquely spelled name
  24. WFH Called in using jabber and have to restart computer
  25. having full conversation with someone else
  26. mfa
  27. difficult caller / passive agressive
  28. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  29. "Yes I am driving"
  30. vdi issues
  31. "do you know why i was locked out?"
  32. wanting escalation when viable workaround is too inconvenient to them
  33. "ive restarted" but uptime says they didnt
  34. parent ticket created / posted
  35. trying to view current paystubs on mypay
  36. epic access
  37. common name with really strange spelling
  38. queue on fire (red and yellow)
  39. readyset
  40. HORRENDOUS name spelling
  41. student was not given userid / did not know to use epc.userid
  42. "need help with anything else?" "no i just want this fixed"
  43. onboarding giving out outdated info
  44. user ends call but doesnt hang up call
  45. called cso / manager
  46. is or says "im computer illiterate"
  47. "I only have my phone/I dont have a personal computer"
  48. commercial client
  49. ¯\_(ツ)_/¯'s in the chat
  50. new hire given wrong information
  51. random background beeping
  52. "i called earlier"
  53. someone emails the MTS All directory asking for help
  54. "i just got back from leave"
  55. "just call 3399"
  56. "you are so smart"
  57. why did tier 1 just spike
  58. Mymercy patient forwarded to 3399
  59. Self submitted ticket with no information and the caller wants it escalated
  60. resolution: submit idn request
  61. mercylink inactive
  62. not by the phone when call connected
  63. scanner issue
  64. needs drive mapped but does not know drive location
  65. does not know what idn request to submit
  66. impatient caller
  67. no phone by computer
  68. vdi not working
  69. non mercylink calling on mercylink line (or vise versa)
  70. free for tylet only
  71. queue spikes right when you get back from break
  72. "click this button" "do i click it?" what did i just say
  73. caller cannot describe the issue
  74. new hire not given userid
  75. eating or drinking
  76. other coworkers having loud conversation in the background
  77. rightfax missing
  78. Melodi lurking in chat
  79. self submitted p1/p2
  80. does not give full number
  81. maintenance issue
  82. coughs or sneezes or yawns into mic
  83. angry doctor
  84. caller is taking on speaker / hard to hear
  85. new hire was given no/insufficient info
  86. computer uptime is more than a week
  87. did not know email is now nickname.last
  88. goes straight into issue without giving name or callback
  89. printer
  90. caller has no idea what they are doing
  91. heavy breathing
  92. does not know call back number / can i use my cell?
  93. import dialog box in epic
  94. "im calling for ____"