difficultcaller /passiveagressive"youare sosmart"kidshollering inbackgroundonboardinggiving outoutdatedinfo"icalledearlier"non mercylinkcalling onmercylink line(or vise versa)student wasnot givenuserid / did notknow to useepc.useridnew hire wasgivenno/insufficientinfowantingescalation whenviableworkaround istoo inconvenientto themepicaccess"I am callingon behalf ofdoctor.....who is in theother room"someonetrying toteams msgor email forIT helpvdiissuesSelf submittedticket with noinformation andthe caller wantsit escalatedMymercypatientforwardedto 3399"click thisbutton" "do iclick it?"what did ijust say"i just gotback fromleave"is or says"imcomputerilliterate"importdialog boxin epicresconnect/ mtshostingdid not knowemail is nownickname.lastreadysetcomputeruptime ismore thana weeknew hirenot givenuseridheavybreathingtylercomplainsuser endscall butdoesnthang up calldoes notknow callback number/ can i usemy cell?why didtier 1 justspikescannerissuehaving fullconversationwithsomeoneelse"imcallingfor ____"impatientcallerspamemailangrydoctorcalling in foran issuecaller has noidea about"need helpwith anythingelse?" "no ijust want thisfixed"does notknow whatidn requestto submitresolution:submit idnrequestdid not spelluniquelyspellednametwo mincall, tenmin ticketfree fortyletonlydoes notgive fullnumber"Yes Iamdriving"givesname/callbacktoo quicklyvdi notworkingcalledcso /managernew hiregivenwronginformationno phonebycomputereatingordrinkingqueuespikes rightwhen youget backfrom breakcaller hasnot ideawhat theyare doingrightfaxmissingmercyconnectdotopen.comrandombackgroundbeepingmaintenanceissueWFH Calledin usingjabber andhave to restartcomputercommonname withreallystrangespelling"iverestarted"but uptimesays theydidntHORRENDOUSname spelling"do youknow why iwas lockedout?""my classstarts in5mins"askes aquestion, getscompletelynon relatedanswerothercoworkershaving loudconversation inthe backgroundparentticketcreated /posted"I only havemy phone/Idont have apersonalcomputer"someone@'s p1/p1two secsafter postingin that chatcommercialclientmyeducalltrying toview currentpaystubs onmypayspells outcommonnamenot by thephonewhen callconnectedgeissuegoes straightinto issuewithoutgiving nameor callbackcaller istaking onspeaker /hard to hearChromebook /Cant installcitrix on MacosX or windows7/8/8.1mfasomeoneemails theMTS Alldirectoryasking for helpcaller hasno ideawhat theyare doingqueue onfire (redandyellow)coughs orsneezesor yawnsinto micselfsubmittedp1/p2"you are the__th personive spokentoo aboutthis"mercylinkinactive¯\_(ツ)_/¯'s in thechat"I got anewphone"does notknow howto use theircell phone"justcall3399"needs drivemapped butdoes notknow drivelocationissueresolvesitself / callerrsolved itMelodilurkingin chatcallercannotdescribethe issueprintercitrix onpersonalcomputerdifficultcaller /passiveagressive"youare sosmart"kidshollering inbackgroundonboardinggiving outoutdatedinfo"icalledearlier"non mercylinkcalling onmercylink line(or vise versa)student wasnot givenuserid / did notknow to useepc.useridnew hire wasgivenno/insufficientinfowantingescalation whenviableworkaround istoo inconvenientto themepicaccess"I am callingon behalf ofdoctor.....who is in theother room"someonetrying toteams msgor email forIT helpvdiissuesSelf submittedticket with noinformation andthe caller wantsit escalatedMymercypatientforwardedto 3399"click thisbutton" "do iclick it?"what did ijust say"i just gotback fromleave"is or says"imcomputerilliterate"importdialog boxin epicresconnect/ mtshostingdid not knowemail is nownickname.lastreadysetcomputeruptime ismore thana weeknew hirenot givenuseridheavybreathingtylercomplainsuser endscall butdoesnthang up calldoes notknow callback number/ can i usemy cell?why didtier 1 justspikescannerissuehaving fullconversationwithsomeoneelse"imcallingfor ____"impatientcallerspamemailangrydoctorcalling in foran issuecaller has noidea about"need helpwith anythingelse?" "no ijust want thisfixed"does notknow whatidn requestto submitresolution:submit idnrequestdid not spelluniquelyspellednametwo mincall, tenmin ticketfree fortyletonlydoes notgive fullnumber"Yes Iamdriving"givesname/callbacktoo quicklyvdi notworkingcalledcso /managernew hiregivenwronginformationno phonebycomputereatingordrinkingqueuespikes rightwhen youget backfrom breakcaller hasnot ideawhat theyare doingrightfaxmissingmercyconnectdotopen.comrandombackgroundbeepingmaintenanceissueWFH Calledin usingjabber andhave to restartcomputercommonname withreallystrangespelling"iverestarted"but uptimesays theydidntHORRENDOUSname spelling"do youknow why iwas lockedout?""my classstarts in5mins"askes aquestion, getscompletelynon relatedanswerothercoworkershaving loudconversation inthe backgroundparentticketcreated /posted"I only havemy phone/Idont have apersonalcomputer"someone@'s p1/p1two secsafter postingin that chatcommercialclientmyeducalltrying toview currentpaystubs onmypayspells outcommonnamenot by thephonewhen callconnectedgeissuegoes straightinto issuewithoutgiving nameor callbackcaller istaking onspeaker /hard to hearChromebook /Cant installcitrix on MacosX or windows7/8/8.1mfasomeoneemails theMTS Alldirectoryasking for helpcaller hasno ideawhat theyare doingqueue onfire (redandyellow)coughs orsneezesor yawnsinto micselfsubmittedp1/p2"you are the__th personive spokentoo aboutthis"mercylinkinactive¯\_(ツ)_/¯'s in thechat"I got anewphone"does notknow howto use theircell phone"justcall3399"needs drivemapped butdoes notknow drivelocationissueresolvesitself / callerrsolved itMelodilurkingin chatcallercannotdescribethe issueprintercitrix onpersonalcomputer

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. difficult caller / passive agressive
  2. "you are so smart"
  3. kids hollering in background
  4. onboarding giving out outdated info
  5. "i called earlier"
  6. non mercylink calling on mercylink line (or vise versa)
  7. student was not given userid / did not know to use epc.userid
  8. new hire was given no/insufficient info
  9. wanting escalation when viable workaround is too inconvenient to them
  10. epic access
  11. "I am calling on behalf of doctor..... who is in the other room"
  12. someone trying to teams msg or email for IT help
  13. vdi issues
  14. Self submitted ticket with no information and the caller wants it escalated
  15. Mymercy patient forwarded to 3399
  16. "click this button" "do i click it?" what did i just say
  17. "i just got back from leave"
  18. is or says "im computer illiterate"
  19. import dialog box in epic
  20. resconnect / mts hosting
  21. did not know email is now nickname.last
  22. readyset
  23. computer uptime is more than a week
  24. new hire not given userid
  25. heavy breathing
  26. tyler complains
  27. user ends call but doesnt hang up call
  28. does not know call back number / can i use my cell?
  29. why did tier 1 just spike
  30. scanner issue
  31. having full conversation with someone else
  32. "im calling for ____"
  33. impatient caller
  34. spam email
  35. angry doctor
  36. calling in for an issue caller has no idea about
  37. "need help with anything else?" "no i just want this fixed"
  38. does not know what idn request to submit
  39. resolution: submit idn request
  40. did not spell uniquely spelled name
  41. two min call, ten min ticket
  42. free for tylet only
  43. does not give full number
  44. "Yes I am driving"
  45. gives name/callback too quickly
  46. vdi not working
  47. called cso / manager
  48. new hire given wrong information
  49. no phone by computer
  50. eating or drinking
  51. queue spikes right when you get back from break
  52. caller has not idea what they are doing
  53. rightfax missing
  54. mercy connect dot open.com
  55. random background beeping
  56. maintenance issue
  57. WFH Called in using jabber and have to restart computer
  58. common name with really strange spelling
  59. "ive restarted" but uptime says they didnt
  60. HORRENDOUS name spelling
  61. "do you know why i was locked out?"
  62. "my class starts in 5mins"
  63. askes a question, gets completely non related answer
  64. other coworkers having loud conversation in the background
  65. parent ticket created / posted
  66. "I only have my phone/I dont have a personal computer"
  67. someone @'s p1/p1 two secs after posting in that chat
  68. commercial client
  69. myedu call
  70. trying to view current paystubs on mypay
  71. spells out common name
  72. not by the phone when call connected
  73. ge issue
  74. goes straight into issue without giving name or callback
  75. caller is taking on speaker / hard to hear
  76. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  77. mfa
  78. someone emails the MTS All directory asking for help
  79. caller has no idea what they are doing
  80. queue on fire (red and yellow)
  81. coughs or sneezes or yawns into mic
  82. self submitted p1/p2
  83. "you are the __th person ive spoken too about this"
  84. mercylink inactive
  85. ¯\_(ツ)_/¯'s in the chat
  86. "I got a new phone"
  87. does not know how to use their cell phone
  88. "just call 3399"
  89. needs drive mapped but does not know drive location
  90. issue resolves itself / caller rsolved it
  91. Melodi lurking in chat
  92. caller cannot describe the issue
  93. printer
  94. citrix on personal computer