(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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difficult caller / passive agressive
"you are so smart"
kids hollering in background
onboarding giving out outdated info
"i called earlier"
non mercylink calling on mercylink line (or vise versa)
student was not given userid / did not know to use epc.userid
new hire was given no/insufficient info
wanting escalation when viable workaround is too inconvenient to them
epic access
"I am calling on behalf of doctor..... who is in the other room"
someone trying to teams msg or email for IT help
vdi issues
Self submitted ticket with no information and the caller wants it escalated
Mymercy patient forwarded to 3399
"click this button" "do i click it?" what did i just say
"i just got back from leave"
is or says "im computer illiterate"
import dialog box in epic
resconnect / mts hosting
did not know email is now nickname.last
readyset
computer uptime is more than a week
new hire not given userid
heavy breathing
tyler complains
user ends call but doesnt hang up call
does not know call back number / can i use my cell?
why did tier 1 just spike
scanner issue
having full conversation with someone else
"im calling for ____"
impatient caller
spam email
angry doctor
calling in for an issue caller has no idea about
"need help with anything else?" "no i just want this fixed"
does not know what idn request to submit
resolution: submit idn request
did not spell uniquely spelled name
two min call, ten min ticket
free for tylet only
does not give full number
"Yes I am driving"
gives name/callback too quickly
vdi not working
called cso / manager
new hire given wrong information
no phone by computer
eating or drinking
queue spikes right when you get back from break
caller has not idea what they are doing
rightfax missing
mercy connect dot open.com
random background beeping
maintenance issue
WFH Called in using jabber and have to restart computer
common name with really strange spelling
"ive restarted" but uptime says they didnt
HORRENDOUS name spelling
"do you know why i was locked out?"
"my class starts in 5mins"
askes a question, gets completely non related answer
other coworkers having loud conversation in the background
parent ticket created / posted
"I only have my phone/I dont have a personal computer"
someone @'s p1/p1 two secs after posting in that chat
commercial client
myedu call
trying to view current paystubs on mypay
spells out common name
not by the phone when call connected
ge issue
goes straight into issue without giving name or callback
caller is taking on speaker / hard to hear
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
mfa
someone emails the MTS All directory asking for help
caller has no idea what they are doing
queue on fire (red and yellow)
coughs or sneezes or yawns into mic
self submitted p1/p2
"you are the __th person ive spoken too about this"
mercylink inactive
¯\_(ツ)_/¯'s in the chat
"I got a new phone"
does not know how to use their cell phone
"just call 3399"
needs drive mapped but does not know drive location
