EMPATHYUSEDempathyusedARMownershipof callPreferenceNameMandatoryaccountreviewAUTHENTICATIONCOMPLETEDENGAGEDWITHCUSTOMERPROVIDEDTHE NEXTSTEPSNameusedBrandedclosingBackofficeinstead ofleadershipverbiageNAMEUSEDCALLCONTROLminimizedead airRecapCALLTRACKERCOMPLETEDArmRECAPSELFHELPEHHSelf helpEHHsentPROBINGQUESTIONSRecapprovidednextstepsmovedforwardwithpermissionPositiveverbiageAcknowledgethrough outthe call withpositivephrasesPREFERENCENAMEBRANDEDTHE CALLAuthenticationcompletedPOSITIVEVERIBIAGEengagedMANDATORYACCOUNTREVIEWcallcontrolGOGGLENOTUSEDCOPLIOTCalltrackercompletedTESTCALLtestcallcopilotOWNERSHIPOF THE CALLProbingquestionsMINIMIZEDEADAIRIRISUSEDIrisusedEMPATHYUSEDempathyusedARMownershipof callPreferenceNameMandatoryaccountreviewAUTHENTICATIONCOMPLETEDENGAGEDWITHCUSTOMERPROVIDEDTHE NEXTSTEPSNameusedBrandedclosingBackofficeinstead ofleadershipverbiageNAMEUSEDCALLCONTROLminimizedead airRecapCALLTRACKERCOMPLETEDArmRECAPSELFHELPEHHSelf helpEHHsentPROBINGQUESTIONSRecapprovidednextstepsmovedforwardwithpermissionPositiveverbiageAcknowledgethrough outthe call withpositivephrasesPREFERENCENAMEBRANDEDTHE CALLAuthenticationcompletedPOSITIVEVERIBIAGEengagedMANDATORYACCOUNTREVIEWcallcontrolGOGGLENOTUSEDCOPLIOTCalltrackercompletedTESTCALLtestcallcopilotOWNERSHIPOF THE CALLProbingquestionsMINIMIZEDEADAIRIRISUSEDIrisused

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
  1. EMPATHY USED
  2. empathy used
  3. ARM
  4. ownership of call
  5. Preference Name
  6. Mandatory account review
  7. AUTHENTICATION COMPLETED
  8. ENGAGED WITH CUSTOMER
  9. PROVIDED THE NEXT STEPS
  10. Name used
  11. Branded closing
  12. Backoffice instead of leadership verbiage
  13. NAME USED
  14. CALL CONTROL
  15. minimize dead air
  16. Recap
  17. CALL TRACKER COMPLETED
  18. Arm
  19. RECAP
  20. SELF HELP EHH
  21. Self help EHH sent
  22. PROBING QUESTIONS
  23. Recap
  24. provided next steps
  25. moved forward with permission
  26. Positive verbiage
  27. Acknowledge through out the call with positive phrases
  28. PREFERENCE NAME
  29. BRANDED THE CALL
  30. Authentication completed
  31. POSITIVE VERIBIAGE
  32. engaged
  33. MANDATORY ACCOUNT REVIEW
  34. call control
  35. GOGGLE NOT USED
  36. COPLIOT
  37. Call tracker completed
  38. TEST CALL
  39. test call
  40. copilot
  41. OWNERSHIP OF THE CALL
  42. Probing questions
  43. MINIMIZE DEAD AIR
  44. IRIS USED
  45. Iris used