PositiveverbiageBrandedclosingTESTCALLNameusedSelf helpEHHsentCalltrackercompletedNAMEUSEDMINIMIZEDEADAIRIrisusedPROVIDEDTHE NEXTSTEPSGOGGLENOTUSEDSELFHELPEHHAUTHENTICATIONCOMPLETEDRECAPengagedARMcallcontrolmovedforwardwithpermissionBackofficeinstead ofleadershipverbiageEMPATHYUSEDArmOWNERSHIPOF THE CALLAcknowledgethrough outthe call withpositivephrasesminimizedead airownershipof callProbingquestionsIRISUSEDPROBINGQUESTIONScopilotCALLCONTROLprovidednextstepsCALLTRACKERCOMPLETEDBRANDEDTHE CALLPREFERENCENAMEtestcallMandatoryaccountreviewRecapRecapMANDATORYACCOUNTREVIEWPreferenceNameENGAGEDWITHCUSTOMERPOSITIVEVERIBIAGEempathyusedAuthenticationcompletedCOPLIOTPositiveverbiageBrandedclosingTESTCALLNameusedSelf helpEHHsentCalltrackercompletedNAMEUSEDMINIMIZEDEADAIRIrisusedPROVIDEDTHE NEXTSTEPSGOGGLENOTUSEDSELFHELPEHHAUTHENTICATIONCOMPLETEDRECAPengagedARMcallcontrolmovedforwardwithpermissionBackofficeinstead ofleadershipverbiageEMPATHYUSEDArmOWNERSHIPOF THE CALLAcknowledgethrough outthe call withpositivephrasesminimizedead airownershipof callProbingquestionsIRISUSEDPROBINGQUESTIONScopilotCALLCONTROLprovidednextstepsCALLTRACKERCOMPLETEDBRANDEDTHE CALLPREFERENCENAMEtestcallMandatoryaccountreviewRecapRecapMANDATORYACCOUNTREVIEWPreferenceNameENGAGEDWITHCUSTOMERPOSITIVEVERIBIAGEempathyusedAuthenticationcompletedCOPLIOT

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
  1. Positive verbiage
  2. Branded closing
  3. TEST CALL
  4. Name used
  5. Self help EHH sent
  6. Call tracker completed
  7. NAME USED
  8. MINIMIZE DEAD AIR
  9. Iris used
  10. PROVIDED THE NEXT STEPS
  11. GOGGLE NOT USED
  12. SELF HELP EHH
  13. AUTHENTICATION COMPLETED
  14. RECAP
  15. engaged
  16. ARM
  17. call control
  18. moved forward with permission
  19. Backoffice instead of leadership verbiage
  20. EMPATHY USED
  21. Arm
  22. OWNERSHIP OF THE CALL
  23. Acknowledge through out the call with positive phrases
  24. minimize dead air
  25. ownership of call
  26. Probing questions
  27. IRIS USED
  28. PROBING QUESTIONS
  29. copilot
  30. CALL CONTROL
  31. provided next steps
  32. CALL TRACKER COMPLETED
  33. BRANDED THE CALL
  34. PREFERENCE NAME
  35. test call
  36. Mandatory account review
  37. Recap
  38. Recap
  39. MANDATORY ACCOUNT REVIEW
  40. Preference Name
  41. ENGAGED WITH CUSTOMER
  42. POSITIVE VERIBIAGE
  43. empathy used
  44. Authentication completed
  45. COPLIOT