PreferenceNameprovidednextstepsCALLCONTROLRecapMINIMIZEDEADAIRcallcontrolENGAGEDWITHCUSTOMERMANDATORYACCOUNTREVIEWempathyusedNameusedARMAuthenticationcompletedSelf helpEHHsentPREFERENCENAMERECAPIRISUSEDProbingquestionsownershipof callRecapOWNERSHIPOF THE CALLmovedforwardwithpermissionSELFHELPEHHPROBINGQUESTIONSTESTCALLArmEMPATHYUSEDPROVIDEDTHE NEXTSTEPSBRANDEDTHE CALLMandatoryaccountreviewBrandedclosingcopilotPositiveverbiageAUTHENTICATIONCOMPLETEDengagedminimizedead airIrisusedCOPLIOTCALLTRACKERCOMPLETEDGOGGLENOTUSEDAcknowledgethrough outthe call withpositivephrasesCalltrackercompletedPOSITIVEVERIBIAGENAMEUSEDBackofficeinstead ofleadershipverbiagetestcallPreferenceNameprovidednextstepsCALLCONTROLRecapMINIMIZEDEADAIRcallcontrolENGAGEDWITHCUSTOMERMANDATORYACCOUNTREVIEWempathyusedNameusedARMAuthenticationcompletedSelf helpEHHsentPREFERENCENAMERECAPIRISUSEDProbingquestionsownershipof callRecapOWNERSHIPOF THE CALLmovedforwardwithpermissionSELFHELPEHHPROBINGQUESTIONSTESTCALLArmEMPATHYUSEDPROVIDEDTHE NEXTSTEPSBRANDEDTHE CALLMandatoryaccountreviewBrandedclosingcopilotPositiveverbiageAUTHENTICATIONCOMPLETEDengagedminimizedead airIrisusedCOPLIOTCALLTRACKERCOMPLETEDGOGGLENOTUSEDAcknowledgethrough outthe call withpositivephrasesCalltrackercompletedPOSITIVEVERIBIAGENAMEUSEDBackofficeinstead ofleadershipverbiagetestcall

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Preference Name
  2. provided next steps
  3. CALL CONTROL
  4. Recap
  5. MINIMIZE DEAD AIR
  6. call control
  7. ENGAGED WITH CUSTOMER
  8. MANDATORY ACCOUNT REVIEW
  9. empathy used
  10. Name used
  11. ARM
  12. Authentication completed
  13. Self help EHH sent
  14. PREFERENCE NAME
  15. RECAP
  16. IRIS USED
  17. Probing questions
  18. ownership of call
  19. Recap
  20. OWNERSHIP OF THE CALL
  21. moved forward with permission
  22. SELF HELP EHH
  23. PROBING QUESTIONS
  24. TEST CALL
  25. Arm
  26. EMPATHY USED
  27. PROVIDED THE NEXT STEPS
  28. BRANDED THE CALL
  29. Mandatory account review
  30. Branded closing
  31. copilot
  32. Positive verbiage
  33. AUTHENTICATION COMPLETED
  34. engaged
  35. minimize dead air
  36. Iris used
  37. COPLIOT
  38. CALL TRACKER COMPLETED
  39. GOGGLE NOT USED
  40. Acknowledge through out the call with positive phrases
  41. Call tracker completed
  42. POSITIVE VERIBIAGE
  43. NAME USED
  44. Backoffice instead of leadership verbiage
  45. test call