ENGAGEDWITHCUSTOMERtestcallPositiveverbiageAUTHENTICATIONCOMPLETEDBackofficeinstead ofleadershipverbiageNAMEUSEDGOGGLENOTUSEDAuthenticationcompletedRecapAcknowledgethrough outthe call withpositivephrasesOWNERSHIPOF THE CALLcallcontrolMANDATORYACCOUNTREVIEWRECAPownershipof callBrandedclosingCOPLIOTCALLCONTROLIRISUSEDCALLTRACKERCOMPLETEDPREFERENCENAMESelf helpEHHsentTESTCALLprovidednextstepsMandatoryaccountreviewPreferenceNameempathyusedRecapPROVIDEDTHE NEXTSTEPSPOSITIVEVERIBIAGEProbingquestionsARMEMPATHYUSEDminimizedead airIrisusedMINIMIZEDEADAIRmovedforwardwithpermissionBRANDEDTHE CALLcopilotNameusedArmPROBINGQUESTIONSCalltrackercompletedSELFHELPEHHengagedENGAGEDWITHCUSTOMERtestcallPositiveverbiageAUTHENTICATIONCOMPLETEDBackofficeinstead ofleadershipverbiageNAMEUSEDGOGGLENOTUSEDAuthenticationcompletedRecapAcknowledgethrough outthe call withpositivephrasesOWNERSHIPOF THE CALLcallcontrolMANDATORYACCOUNTREVIEWRECAPownershipof callBrandedclosingCOPLIOTCALLCONTROLIRISUSEDCALLTRACKERCOMPLETEDPREFERENCENAMESelf helpEHHsentTESTCALLprovidednextstepsMandatoryaccountreviewPreferenceNameempathyusedRecapPROVIDEDTHE NEXTSTEPSPOSITIVEVERIBIAGEProbingquestionsARMEMPATHYUSEDminimizedead airIrisusedMINIMIZEDEADAIRmovedforwardwithpermissionBRANDEDTHE CALLcopilotNameusedArmPROBINGQUESTIONSCalltrackercompletedSELFHELPEHHengaged

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ENGAGED WITH CUSTOMER
  2. test call
  3. Positive verbiage
  4. AUTHENTICATION COMPLETED
  5. Backoffice instead of leadership verbiage
  6. NAME USED
  7. GOGGLE NOT USED
  8. Authentication completed
  9. Recap
  10. Acknowledge through out the call with positive phrases
  11. OWNERSHIP OF THE CALL
  12. call control
  13. MANDATORY ACCOUNT REVIEW
  14. RECAP
  15. ownership of call
  16. Branded closing
  17. COPLIOT
  18. CALL CONTROL
  19. IRIS USED
  20. CALL TRACKER COMPLETED
  21. PREFERENCE NAME
  22. Self help EHH sent
  23. TEST CALL
  24. provided next steps
  25. Mandatory account review
  26. Preference Name
  27. empathy used
  28. Recap
  29. PROVIDED THE NEXT STEPS
  30. POSITIVE VERIBIAGE
  31. Probing questions
  32. ARM
  33. EMPATHY USED
  34. minimize dead air
  35. Iris used
  36. MINIMIZE DEAD AIR
  37. moved forward with permission
  38. BRANDED THE CALL
  39. copilot
  40. Name used
  41. Arm
  42. PROBING QUESTIONS
  43. Call tracker completed
  44. SELF HELP EHH
  45. engaged