SELFHELPEHHBrandedclosingCALLCONTROLprovidednextstepsAUTHENTICATIONCOMPLETEDEMPATHYUSEDNameusedOWNERSHIPOF THE CALLPROVIDEDTHE NEXTSTEPSRECAPownershipof callPROBINGQUESTIONSPREFERENCENAMEtestcallPositiveverbiageProbingquestionsIRISUSEDMandatoryaccountreviewNAMEUSEDAuthenticationcompletedBackofficeinstead ofleadershipverbiageGOGGLENOTUSEDmovedforwardwithpermissioncopilotempathyusedARMMANDATORYACCOUNTREVIEWPOSITIVEVERIBIAGEminimizedead airCalltrackercompletedTESTCALLIrisusedRecapSelf helpEHHsentAcknowledgethrough outthe call withpositivephrasescallcontrolMINIMIZEDEADAIRArmCALLTRACKERCOMPLETEDCOPLIOTBRANDEDTHE CALLENGAGEDWITHCUSTOMERengagedRecapPreferenceNameSELFHELPEHHBrandedclosingCALLCONTROLprovidednextstepsAUTHENTICATIONCOMPLETEDEMPATHYUSEDNameusedOWNERSHIPOF THE CALLPROVIDEDTHE NEXTSTEPSRECAPownershipof callPROBINGQUESTIONSPREFERENCENAMEtestcallPositiveverbiageProbingquestionsIRISUSEDMandatoryaccountreviewNAMEUSEDAuthenticationcompletedBackofficeinstead ofleadershipverbiageGOGGLENOTUSEDmovedforwardwithpermissioncopilotempathyusedARMMANDATORYACCOUNTREVIEWPOSITIVEVERIBIAGEminimizedead airCalltrackercompletedTESTCALLIrisusedRecapSelf helpEHHsentAcknowledgethrough outthe call withpositivephrasescallcontrolMINIMIZEDEADAIRArmCALLTRACKERCOMPLETEDCOPLIOTBRANDEDTHE CALLENGAGEDWITHCUSTOMERengagedRecapPreferenceName

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
  1. SELF HELP EHH
  2. Branded closing
  3. CALL CONTROL
  4. provided next steps
  5. AUTHENTICATION COMPLETED
  6. EMPATHY USED
  7. Name used
  8. OWNERSHIP OF THE CALL
  9. PROVIDED THE NEXT STEPS
  10. RECAP
  11. ownership of call
  12. PROBING QUESTIONS
  13. PREFERENCE NAME
  14. test call
  15. Positive verbiage
  16. Probing questions
  17. IRIS USED
  18. Mandatory account review
  19. NAME USED
  20. Authentication completed
  21. Backoffice instead of leadership verbiage
  22. GOGGLE NOT USED
  23. moved forward with permission
  24. copilot
  25. empathy used
  26. ARM
  27. MANDATORY ACCOUNT REVIEW
  28. POSITIVE VERIBIAGE
  29. minimize dead air
  30. Call tracker completed
  31. TEST CALL
  32. Iris used
  33. Recap
  34. Self help EHH sent
  35. Acknowledge through out the call with positive phrases
  36. call control
  37. MINIMIZE DEAD AIR
  38. Arm
  39. CALL TRACKER COMPLETED
  40. COPLIOT
  41. BRANDED THE CALL
  42. ENGAGED WITH CUSTOMER
  43. engaged
  44. Recap
  45. Preference Name