BRANDEDTHE CALLSelf helpEHHsentcopilotIrisusedRECAPCALLCONTROLSELFHELPEHHIRISUSEDGOGGLENOTUSEDAcknowledgethrough outthe call withpositivephrasesARMMANDATORYACCOUNTREVIEWPositiveverbiageNAMEUSEDPROVIDEDTHE NEXTSTEPSBackofficeinstead ofleadershipverbiagePREFERENCENAMEBrandedclosingtestcallengagedPROBINGQUESTIONSNameusedMandatoryaccountreviewArmprovidednextstepsCalltrackercompletedENGAGEDWITHCUSTOMERownershipof callAUTHENTICATIONCOMPLETEDPOSITIVEVERIBIAGEcallcontrolempathyusedOWNERSHIPOF THE CALLMINIMIZEDEADAIRTESTCALLminimizedead airEMPATHYUSEDAuthenticationcompletedmovedforwardwithpermissionCALLTRACKERCOMPLETEDRecapCOPLIOTRecapProbingquestionsPreferenceNameBRANDEDTHE CALLSelf helpEHHsentcopilotIrisusedRECAPCALLCONTROLSELFHELPEHHIRISUSEDGOGGLENOTUSEDAcknowledgethrough outthe call withpositivephrasesARMMANDATORYACCOUNTREVIEWPositiveverbiageNAMEUSEDPROVIDEDTHE NEXTSTEPSBackofficeinstead ofleadershipverbiagePREFERENCENAMEBrandedclosingtestcallengagedPROBINGQUESTIONSNameusedMandatoryaccountreviewArmprovidednextstepsCalltrackercompletedENGAGEDWITHCUSTOMERownershipof callAUTHENTICATIONCOMPLETEDPOSITIVEVERIBIAGEcallcontrolempathyusedOWNERSHIPOF THE CALLMINIMIZEDEADAIRTESTCALLminimizedead airEMPATHYUSEDAuthenticationcompletedmovedforwardwithpermissionCALLTRACKERCOMPLETEDRecapCOPLIOTRecapProbingquestionsPreferenceName

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BRANDED THE CALL
  2. Self help EHH sent
  3. copilot
  4. Iris used
  5. RECAP
  6. CALL CONTROL
  7. SELF HELP EHH
  8. IRIS USED
  9. GOGGLE NOT USED
  10. Acknowledge through out the call with positive phrases
  11. ARM
  12. MANDATORY ACCOUNT REVIEW
  13. Positive verbiage
  14. NAME USED
  15. PROVIDED THE NEXT STEPS
  16. Backoffice instead of leadership verbiage
  17. PREFERENCE NAME
  18. Branded closing
  19. test call
  20. engaged
  21. PROBING QUESTIONS
  22. Name used
  23. Mandatory account review
  24. Arm
  25. provided next steps
  26. Call tracker completed
  27. ENGAGED WITH CUSTOMER
  28. ownership of call
  29. AUTHENTICATION COMPLETED
  30. POSITIVE VERIBIAGE
  31. call control
  32. empathy used
  33. OWNERSHIP OF THE CALL
  34. MINIMIZE DEAD AIR
  35. TEST CALL
  36. minimize dead air
  37. EMPATHY USED
  38. Authentication completed
  39. moved forward with permission
  40. CALL TRACKER COMPLETED
  41. Recap
  42. COPLIOT
  43. Recap
  44. Probing questions
  45. Preference Name