ENGAGEDWITHCUSTOMERBrandedclosingBRANDEDTHE CALLminimizedead airProbingquestionsSELFHELPEHHRECAPPreferenceNameBackofficeinstead ofleadershipverbiageNameusedMandatoryaccountreviewCALLTRACKERCOMPLETEDARMRecapAuthenticationcompletedNAMEUSEDtestcallCOPLIOTTESTCALLAcknowledgethrough outthe call withpositivephrasesEMPATHYUSEDOWNERSHIPOF THE CALLIRISUSEDAUTHENTICATIONCOMPLETEDengagedPositiveverbiageArmownershipof callPREFERENCENAMEcallcontrolempathyusedMINIMIZEDEADAIRCalltrackercompletedCALLCONTROLcopilotprovidednextstepsRecapmovedforwardwithpermissionSelf helpEHHsentPROVIDEDTHE NEXTSTEPSMANDATORYACCOUNTREVIEWGOGGLENOTUSEDPOSITIVEVERIBIAGEPROBINGQUESTIONSIrisusedENGAGEDWITHCUSTOMERBrandedclosingBRANDEDTHE CALLminimizedead airProbingquestionsSELFHELPEHHRECAPPreferenceNameBackofficeinstead ofleadershipverbiageNameusedMandatoryaccountreviewCALLTRACKERCOMPLETEDARMRecapAuthenticationcompletedNAMEUSEDtestcallCOPLIOTTESTCALLAcknowledgethrough outthe call withpositivephrasesEMPATHYUSEDOWNERSHIPOF THE CALLIRISUSEDAUTHENTICATIONCOMPLETEDengagedPositiveverbiageArmownershipof callPREFERENCENAMEcallcontrolempathyusedMINIMIZEDEADAIRCalltrackercompletedCALLCONTROLcopilotprovidednextstepsRecapmovedforwardwithpermissionSelf helpEHHsentPROVIDEDTHE NEXTSTEPSMANDATORYACCOUNTREVIEWGOGGLENOTUSEDPOSITIVEVERIBIAGEPROBINGQUESTIONSIrisused

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ENGAGED WITH CUSTOMER
  2. Branded closing
  3. BRANDED THE CALL
  4. minimize dead air
  5. Probing questions
  6. SELF HELP EHH
  7. RECAP
  8. Preference Name
  9. Backoffice instead of leadership verbiage
  10. Name used
  11. Mandatory account review
  12. CALL TRACKER COMPLETED
  13. ARM
  14. Recap
  15. Authentication completed
  16. NAME USED
  17. test call
  18. COPLIOT
  19. TEST CALL
  20. Acknowledge through out the call with positive phrases
  21. EMPATHY USED
  22. OWNERSHIP OF THE CALL
  23. IRIS USED
  24. AUTHENTICATION COMPLETED
  25. engaged
  26. Positive verbiage
  27. Arm
  28. ownership of call
  29. PREFERENCE NAME
  30. call control
  31. empathy used
  32. MINIMIZE DEAD AIR
  33. Call tracker completed
  34. CALL CONTROL
  35. copilot
  36. provided next steps
  37. Recap
  38. moved forward with permission
  39. Self help EHH sent
  40. PROVIDED THE NEXT STEPS
  41. MANDATORY ACCOUNT REVIEW
  42. GOGGLE NOT USED
  43. POSITIVE VERIBIAGE
  44. PROBING QUESTIONS
  45. Iris used