RecapSELFHELPEHHIrisusedengagedprovidednextstepsNAMEUSEDTESTCALLSelf helpEHHsentNameusedENGAGEDWITHCUSTOMERBRANDEDTHE CALLIRISUSEDARMPOSITIVEVERIBIAGECALLCONTROLtestcallBackofficeinstead ofleadershipverbiageArmRecapCALLTRACKERCOMPLETEDCOPLIOTProbingquestionsOWNERSHIPOF THE CALLRECAPEMPATHYUSEDPreferenceNameMINIMIZEDEADAIRBrandedclosingGOGGLENOTUSEDPROVIDEDTHE NEXTSTEPSMANDATORYACCOUNTREVIEWAcknowledgethrough outthe call withpositivephrasescopilotmovedforwardwithpermissionPositiveverbiageminimizedead airownershipof callPREFERENCENAMEempathyusedcallcontrolAuthenticationcompletedPROBINGQUESTIONSMandatoryaccountreviewAUTHENTICATIONCOMPLETEDCalltrackercompletedRecapSELFHELPEHHIrisusedengagedprovidednextstepsNAMEUSEDTESTCALLSelf helpEHHsentNameusedENGAGEDWITHCUSTOMERBRANDEDTHE CALLIRISUSEDARMPOSITIVEVERIBIAGECALLCONTROLtestcallBackofficeinstead ofleadershipverbiageArmRecapCALLTRACKERCOMPLETEDCOPLIOTProbingquestionsOWNERSHIPOF THE CALLRECAPEMPATHYUSEDPreferenceNameMINIMIZEDEADAIRBrandedclosingGOGGLENOTUSEDPROVIDEDTHE NEXTSTEPSMANDATORYACCOUNTREVIEWAcknowledgethrough outthe call withpositivephrasescopilotmovedforwardwithpermissionPositiveverbiageminimizedead airownershipof callPREFERENCENAMEempathyusedcallcontrolAuthenticationcompletedPROBINGQUESTIONSMandatoryaccountreviewAUTHENTICATIONCOMPLETEDCalltrackercompleted

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. SELF HELP EHH
  3. Iris used
  4. engaged
  5. provided next steps
  6. NAME USED
  7. TEST CALL
  8. Self help EHH sent
  9. Name used
  10. ENGAGED WITH CUSTOMER
  11. BRANDED THE CALL
  12. IRIS USED
  13. ARM
  14. POSITIVE VERIBIAGE
  15. CALL CONTROL
  16. test call
  17. Backoffice instead of leadership verbiage
  18. Arm
  19. Recap
  20. CALL TRACKER COMPLETED
  21. COPLIOT
  22. Probing questions
  23. OWNERSHIP OF THE CALL
  24. RECAP
  25. EMPATHY USED
  26. Preference Name
  27. MINIMIZE DEAD AIR
  28. Branded closing
  29. GOGGLE NOT USED
  30. PROVIDED THE NEXT STEPS
  31. MANDATORY ACCOUNT REVIEW
  32. Acknowledge through out the call with positive phrases
  33. copilot
  34. moved forward with permission
  35. Positive verbiage
  36. minimize dead air
  37. ownership of call
  38. PREFERENCE NAME
  39. empathy used
  40. call control
  41. Authentication completed
  42. PROBING QUESTIONS
  43. Mandatory account review
  44. AUTHENTICATION COMPLETED
  45. Call tracker completed