(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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EMPATHY USED
PREFERENCE NAME
OWNERSHIP OF THE CALL
PROBING QUESTIONS
call control
ENGAGED WITH CUSTOMER
NAME USED
GOGGLE NOT USED
Mandatory account review
Authentication completed
Backoffice instead of leadership verbiage
moved forward with permission
empathy used
MANDATORY ACCOUNT REVIEW
POSITIVE VERIBIAGE
MINIMIZE DEAD AIR
Arm
Recap
BRANDED THE CALL
Name used
CALL TRACKER COMPLETED
engaged
COPLIOT
ownership of call
TEST CALL
Probing questions
test call
provided next steps
AUTHENTICATION COMPLETED
Branded closing
Acknowledge through out the call with positive phrases
