ProbingquestionsRecapPositiveverbiageMINIMIZEDEADAIRSelf helpEHHsentAUTHENTICATIONCOMPLETEDPreferenceNameownershipof callmovedforwardwithpermissionCALLCONTROLSELFHELPEHHPREFERENCENAMENAMEUSEDARMArmtestcallBRANDEDTHE CALLENGAGEDWITHCUSTOMERIRISUSEDMandatoryaccountreviewprovidednextstepsminimizedead airRECAPBackofficeinstead ofleadershipverbiageGOGGLENOTUSEDCOPLIOTTESTCALLCALLTRACKERCOMPLETEDNameusedIrisusedEMPATHYUSEDOWNERSHIPOF THE CALLPROBINGQUESTIONSRecapMANDATORYACCOUNTREVIEWPOSITIVEVERIBIAGEcopilotPROVIDEDTHE NEXTSTEPScallcontrolempathyusedCalltrackercompletedAuthenticationcompletedengagedAcknowledgethrough outthe call withpositivephrasesBrandedclosingProbingquestionsRecapPositiveverbiageMINIMIZEDEADAIRSelf helpEHHsentAUTHENTICATIONCOMPLETEDPreferenceNameownershipof callmovedforwardwithpermissionCALLCONTROLSELFHELPEHHPREFERENCENAMENAMEUSEDARMArmtestcallBRANDEDTHE CALLENGAGEDWITHCUSTOMERIRISUSEDMandatoryaccountreviewprovidednextstepsminimizedead airRECAPBackofficeinstead ofleadershipverbiageGOGGLENOTUSEDCOPLIOTTESTCALLCALLTRACKERCOMPLETEDNameusedIrisusedEMPATHYUSEDOWNERSHIPOF THE CALLPROBINGQUESTIONSRecapMANDATORYACCOUNTREVIEWPOSITIVEVERIBIAGEcopilotPROVIDEDTHE NEXTSTEPScallcontrolempathyusedCalltrackercompletedAuthenticationcompletedengagedAcknowledgethrough outthe call withpositivephrasesBrandedclosing

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Probing questions
  2. Recap
  3. Positive verbiage
  4. MINIMIZE DEAD AIR
  5. Self help EHH sent
  6. AUTHENTICATION COMPLETED
  7. Preference Name
  8. ownership of call
  9. moved forward with permission
  10. CALL CONTROL
  11. SELF HELP EHH
  12. PREFERENCE NAME
  13. NAME USED
  14. ARM
  15. Arm
  16. test call
  17. BRANDED THE CALL
  18. ENGAGED WITH CUSTOMER
  19. IRIS USED
  20. Mandatory account review
  21. provided next steps
  22. minimize dead air
  23. RECAP
  24. Backoffice instead of leadership verbiage
  25. GOGGLE NOT USED
  26. COPLIOT
  27. TEST CALL
  28. CALL TRACKER COMPLETED
  29. Name used
  30. Iris used
  31. EMPATHY USED
  32. OWNERSHIP OF THE CALL
  33. PROBING QUESTIONS
  34. Recap
  35. MANDATORY ACCOUNT REVIEW
  36. POSITIVE VERIBIAGE
  37. copilot
  38. PROVIDED THE NEXT STEPS
  39. call control
  40. empathy used
  41. Call tracker completed
  42. Authentication completed
  43. engaged
  44. Acknowledge through out the call with positive phrases
  45. Branded closing