Acknowledgethrough outthe call withpositivephrasescallcontroltestcallRecapSELFHELPEHHCalltrackercompletedownershipof callEMPATHYUSEDPREFERENCENAMESelf helpEHHsentPOSITIVEVERIBIAGEBrandedclosingArmMINIMIZEDEADAIRIrisusedCALLTRACKERCOMPLETEDCALLCONTROLNameusedPositiveverbiageARMOWNERSHIPOF THE CALLRecapAuthenticationcompletedProbingquestionsAUTHENTICATIONCOMPLETEDmovedforwardwithpermissionPROVIDEDTHE NEXTSTEPSminimizedead airprovidednextstepsBackofficeinstead ofleadershipverbiageempathyusedRECAPPROBINGQUESTIONSTESTCALLGOGGLENOTUSEDBRANDEDTHE CALLcopilotCOPLIOTNAMEUSEDMandatoryaccountreviewengagedENGAGEDWITHCUSTOMERIRISUSEDMANDATORYACCOUNTREVIEWPreferenceNameAcknowledgethrough outthe call withpositivephrasescallcontroltestcallRecapSELFHELPEHHCalltrackercompletedownershipof callEMPATHYUSEDPREFERENCENAMESelf helpEHHsentPOSITIVEVERIBIAGEBrandedclosingArmMINIMIZEDEADAIRIrisusedCALLTRACKERCOMPLETEDCALLCONTROLNameusedPositiveverbiageARMOWNERSHIPOF THE CALLRecapAuthenticationcompletedProbingquestionsAUTHENTICATIONCOMPLETEDmovedforwardwithpermissionPROVIDEDTHE NEXTSTEPSminimizedead airprovidednextstepsBackofficeinstead ofleadershipverbiageempathyusedRECAPPROBINGQUESTIONSTESTCALLGOGGLENOTUSEDBRANDEDTHE CALLcopilotCOPLIOTNAMEUSEDMandatoryaccountreviewengagedENGAGEDWITHCUSTOMERIRISUSEDMANDATORYACCOUNTREVIEWPreferenceName

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge through out the call with positive phrases
  2. call control
  3. test call
  4. Recap
  5. SELF HELP EHH
  6. Call tracker completed
  7. ownership of call
  8. EMPATHY USED
  9. PREFERENCE NAME
  10. Self help EHH sent
  11. POSITIVE VERIBIAGE
  12. Branded closing
  13. Arm
  14. MINIMIZE DEAD AIR
  15. Iris used
  16. CALL TRACKER COMPLETED
  17. CALL CONTROL
  18. Name used
  19. Positive verbiage
  20. ARM
  21. OWNERSHIP OF THE CALL
  22. Recap
  23. Authentication completed
  24. Probing questions
  25. AUTHENTICATION COMPLETED
  26. moved forward with permission
  27. PROVIDED THE NEXT STEPS
  28. minimize dead air
  29. provided next steps
  30. Backoffice instead of leadership verbiage
  31. empathy used
  32. RECAP
  33. PROBING QUESTIONS
  34. TEST CALL
  35. GOGGLE NOT USED
  36. BRANDED THE CALL
  37. copilot
  38. COPLIOT
  39. NAME USED
  40. Mandatory account review
  41. engaged
  42. ENGAGED WITH CUSTOMER
  43. IRIS USED
  44. MANDATORY ACCOUNT REVIEW
  45. Preference Name