BRANDEDTHE CALLSelf helpEHHsentSELFHELPEHHCOPLIOTNameusedRECAPPROVIDEDTHE NEXTSTEPSMINIMIZEDEADAIRIrisusedENGAGEDWITHCUSTOMERNAMEUSEDCALLCONTROLGOGGLENOTUSEDARMAUTHENTICATIONCOMPLETEDCALLTRACKERCOMPLETEDtestcallPROBINGQUESTIONSOWNERSHIPOF THE CALLRecapArmMandatoryaccountreviewcopilotRecapIRISUSEDBrandedclosingempathyusedCalltrackercompletedcallcontrolPreferenceNamePOSITIVEVERIBIAGETESTCALLownershipof callBackofficeinstead ofleadershipverbiageengagedPositiveverbiageprovidednextstepsmovedforwardwithpermissionPREFERENCENAMEminimizedead airAcknowledgethrough outthe call withpositivephrasesEMPATHYUSEDProbingquestionsAuthenticationcompletedMANDATORYACCOUNTREVIEWBRANDEDTHE CALLSelf helpEHHsentSELFHELPEHHCOPLIOTNameusedRECAPPROVIDEDTHE NEXTSTEPSMINIMIZEDEADAIRIrisusedENGAGEDWITHCUSTOMERNAMEUSEDCALLCONTROLGOGGLENOTUSEDARMAUTHENTICATIONCOMPLETEDCALLTRACKERCOMPLETEDtestcallPROBINGQUESTIONSOWNERSHIPOF THE CALLRecapArmMandatoryaccountreviewcopilotRecapIRISUSEDBrandedclosingempathyusedCalltrackercompletedcallcontrolPreferenceNamePOSITIVEVERIBIAGETESTCALLownershipof callBackofficeinstead ofleadershipverbiageengagedPositiveverbiageprovidednextstepsmovedforwardwithpermissionPREFERENCENAMEminimizedead airAcknowledgethrough outthe call withpositivephrasesEMPATHYUSEDProbingquestionsAuthenticationcompletedMANDATORYACCOUNTREVIEW

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BRANDED THE CALL
  2. Self help EHH sent
  3. SELF HELP EHH
  4. COPLIOT
  5. Name used
  6. RECAP
  7. PROVIDED THE NEXT STEPS
  8. MINIMIZE DEAD AIR
  9. Iris used
  10. ENGAGED WITH CUSTOMER
  11. NAME USED
  12. CALL CONTROL
  13. GOGGLE NOT USED
  14. ARM
  15. AUTHENTICATION COMPLETED
  16. CALL TRACKER COMPLETED
  17. test call
  18. PROBING QUESTIONS
  19. OWNERSHIP OF THE CALL
  20. Recap
  21. Arm
  22. Mandatory account review
  23. copilot
  24. Recap
  25. IRIS USED
  26. Branded closing
  27. empathy used
  28. Call tracker completed
  29. call control
  30. Preference Name
  31. POSITIVE VERIBIAGE
  32. TEST CALL
  33. ownership of call
  34. Backoffice instead of leadership verbiage
  35. engaged
  36. Positive verbiage
  37. provided next steps
  38. moved forward with permission
  39. PREFERENCE NAME
  40. minimize dead air
  41. Acknowledge through out the call with positive phrases
  42. EMPATHY USED
  43. Probing questions
  44. Authentication completed
  45. MANDATORY ACCOUNT REVIEW