Acknowledgethrough outthe call withpositivephrasesRECAPPREFERENCENAMEBrandedclosingNAMEUSEDNameusedcopilottestcallENGAGEDWITHCUSTOMERArmCALLCONTROLCALLTRACKERCOMPLETEDSelf helpEHHsentRecapProbingquestionsempathyusedcallcontrolMINIMIZEDEADAIRengagedPreferenceNameAuthenticationcompletedBackofficeinstead ofleadershipverbiageAUTHENTICATIONCOMPLETEDmovedforwardwithpermissionTESTCALLEMPATHYUSEDIrisusedRecapSELFHELPEHHprovidednextstepsPROBINGQUESTIONSCalltrackercompletedPOSITIVEVERIBIAGEMANDATORYACCOUNTREVIEWOWNERSHIPOF THE CALLMandatoryaccountreviewIRISUSEDARMminimizedead airPROVIDEDTHE NEXTSTEPSPositiveverbiageGOGGLENOTUSEDBRANDEDTHE CALLCOPLIOTownershipof callAcknowledgethrough outthe call withpositivephrasesRECAPPREFERENCENAMEBrandedclosingNAMEUSEDNameusedcopilottestcallENGAGEDWITHCUSTOMERArmCALLCONTROLCALLTRACKERCOMPLETEDSelf helpEHHsentRecapProbingquestionsempathyusedcallcontrolMINIMIZEDEADAIRengagedPreferenceNameAuthenticationcompletedBackofficeinstead ofleadershipverbiageAUTHENTICATIONCOMPLETEDmovedforwardwithpermissionTESTCALLEMPATHYUSEDIrisusedRecapSELFHELPEHHprovidednextstepsPROBINGQUESTIONSCalltrackercompletedPOSITIVEVERIBIAGEMANDATORYACCOUNTREVIEWOWNERSHIPOF THE CALLMandatoryaccountreviewIRISUSEDARMminimizedead airPROVIDEDTHE NEXTSTEPSPositiveverbiageGOGGLENOTUSEDBRANDEDTHE CALLCOPLIOTownershipof call

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
  1. Acknowledge through out the call with positive phrases
  2. RECAP
  3. PREFERENCE NAME
  4. Branded closing
  5. NAME USED
  6. Name used
  7. copilot
  8. test call
  9. ENGAGED WITH CUSTOMER
  10. Arm
  11. CALL CONTROL
  12. CALL TRACKER COMPLETED
  13. Self help EHH sent
  14. Recap
  15. Probing questions
  16. empathy used
  17. call control
  18. MINIMIZE DEAD AIR
  19. engaged
  20. Preference Name
  21. Authentication completed
  22. Backoffice instead of leadership verbiage
  23. AUTHENTICATION COMPLETED
  24. moved forward with permission
  25. TEST CALL
  26. EMPATHY USED
  27. Iris used
  28. Recap
  29. SELF HELP EHH
  30. provided next steps
  31. PROBING QUESTIONS
  32. Call tracker completed
  33. POSITIVE VERIBIAGE
  34. MANDATORY ACCOUNT REVIEW
  35. OWNERSHIP OF THE CALL
  36. Mandatory account review
  37. IRIS USED
  38. ARM
  39. minimize dead air
  40. PROVIDED THE NEXT STEPS
  41. Positive verbiage
  42. GOGGLE NOT USED
  43. BRANDED THE CALL
  44. COPLIOT
  45. ownership of call