MANDATORYACCOUNTREVIEWMandatoryaccountreviewPROBINGQUESTIONSRecapPreferenceNametestcallBRANDEDTHE CALLENGAGEDWITHCUSTOMERIRISUSEDEMPATHYUSEDProbingquestionscopilotPOSITIVEVERIBIAGECOPLIOTOWNERSHIPOF THE CALLNAMEUSEDminimizedead airmovedforwardwithpermissionAUTHENTICATIONCOMPLETEDcallcontrolprovidednextstepsPositiveverbiageMINIMIZEDEADAIRPROVIDEDTHE NEXTSTEPSCALLCONTROLIrisusedTESTCALLSELFHELPEHHPREFERENCENAMEAuthenticationcompletedRecapownershipof callCalltrackercompletedSelf helpEHHsentBackofficeinstead ofleadershipverbiageRECAPARMBrandedclosingArmAcknowledgethrough outthe call withpositivephrasesGOGGLENOTUSEDNameusedempathyusedengagedCALLTRACKERCOMPLETEDMANDATORYACCOUNTREVIEWMandatoryaccountreviewPROBINGQUESTIONSRecapPreferenceNametestcallBRANDEDTHE CALLENGAGEDWITHCUSTOMERIRISUSEDEMPATHYUSEDProbingquestionscopilotPOSITIVEVERIBIAGECOPLIOTOWNERSHIPOF THE CALLNAMEUSEDminimizedead airmovedforwardwithpermissionAUTHENTICATIONCOMPLETEDcallcontrolprovidednextstepsPositiveverbiageMINIMIZEDEADAIRPROVIDEDTHE NEXTSTEPSCALLCONTROLIrisusedTESTCALLSELFHELPEHHPREFERENCENAMEAuthenticationcompletedRecapownershipof callCalltrackercompletedSelf helpEHHsentBackofficeinstead ofleadershipverbiageRECAPARMBrandedclosingArmAcknowledgethrough outthe call withpositivephrasesGOGGLENOTUSEDNameusedempathyusedengagedCALLTRACKERCOMPLETED

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MANDATORY ACCOUNT REVIEW
  2. Mandatory account review
  3. PROBING QUESTIONS
  4. Recap
  5. Preference Name
  6. test call
  7. BRANDED THE CALL
  8. ENGAGED WITH CUSTOMER
  9. IRIS USED
  10. EMPATHY USED
  11. Probing questions
  12. copilot
  13. POSITIVE VERIBIAGE
  14. COPLIOT
  15. OWNERSHIP OF THE CALL
  16. NAME USED
  17. minimize dead air
  18. moved forward with permission
  19. AUTHENTICATION COMPLETED
  20. call control
  21. provided next steps
  22. Positive verbiage
  23. MINIMIZE DEAD AIR
  24. PROVIDED THE NEXT STEPS
  25. CALL CONTROL
  26. Iris used
  27. TEST CALL
  28. SELF HELP EHH
  29. PREFERENCE NAME
  30. Authentication completed
  31. Recap
  32. ownership of call
  33. Call tracker completed
  34. Self help EHH sent
  35. Backoffice instead of leadership verbiage
  36. RECAP
  37. ARM
  38. Branded closing
  39. Arm
  40. Acknowledge through out the call with positive phrases
  41. GOGGLE NOT USED
  42. Name used
  43. empathy used
  44. engaged
  45. CALL TRACKER COMPLETED