ArmAuthenticationcompletedMANDATORYACCOUNTREVIEWPreferenceNameAUTHENTICATIONCOMPLETEDPositiveverbiageminimizedead airENGAGEDWITHCUSTOMERNAMEUSEDGOGGLENOTUSEDPROBINGQUESTIONSBrandedclosingIRISUSEDCALLCONTROLSELFHELPEHHMandatoryaccountreviewCalltrackercompletedPREFERENCENAMERecapPROVIDEDTHE NEXTSTEPSProbingquestionscallcontrolAcknowledgethrough outthe call withpositivephrasesBackofficeinstead ofleadershipverbiageNameusedMINIMIZEDEADAIRcopilotRecapempathyusedOWNERSHIPOF THE CALLCOPLIOTengagedPOSITIVEVERIBIAGEBRANDEDTHE CALLCALLTRACKERCOMPLETEDEMPATHYUSEDIrisusedRECAPownershipof callmovedforwardwithpermissionSelf helpEHHsentprovidednextstepstestcallTESTCALLARMArmAuthenticationcompletedMANDATORYACCOUNTREVIEWPreferenceNameAUTHENTICATIONCOMPLETEDPositiveverbiageminimizedead airENGAGEDWITHCUSTOMERNAMEUSEDGOGGLENOTUSEDPROBINGQUESTIONSBrandedclosingIRISUSEDCALLCONTROLSELFHELPEHHMandatoryaccountreviewCalltrackercompletedPREFERENCENAMERecapPROVIDEDTHE NEXTSTEPSProbingquestionscallcontrolAcknowledgethrough outthe call withpositivephrasesBackofficeinstead ofleadershipverbiageNameusedMINIMIZEDEADAIRcopilotRecapempathyusedOWNERSHIPOF THE CALLCOPLIOTengagedPOSITIVEVERIBIAGEBRANDEDTHE CALLCALLTRACKERCOMPLETEDEMPATHYUSEDIrisusedRECAPownershipof callmovedforwardwithpermissionSelf helpEHHsentprovidednextstepstestcallTESTCALLARM

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Arm
  2. Authentication completed
  3. MANDATORY ACCOUNT REVIEW
  4. Preference Name
  5. AUTHENTICATION COMPLETED
  6. Positive verbiage
  7. minimize dead air
  8. ENGAGED WITH CUSTOMER
  9. NAME USED
  10. GOGGLE NOT USED
  11. PROBING QUESTIONS
  12. Branded closing
  13. IRIS USED
  14. CALL CONTROL
  15. SELF HELP EHH
  16. Mandatory account review
  17. Call tracker completed
  18. PREFERENCE NAME
  19. Recap
  20. PROVIDED THE NEXT STEPS
  21. Probing questions
  22. call control
  23. Acknowledge through out the call with positive phrases
  24. Backoffice instead of leadership verbiage
  25. Name used
  26. MINIMIZE DEAD AIR
  27. copilot
  28. Recap
  29. empathy used
  30. OWNERSHIP OF THE CALL
  31. COPLIOT
  32. engaged
  33. POSITIVE VERIBIAGE
  34. BRANDED THE CALL
  35. CALL TRACKER COMPLETED
  36. EMPATHY USED
  37. Iris used
  38. RECAP
  39. ownership of call
  40. moved forward with permission
  41. Self help EHH sent
  42. provided next steps
  43. test call
  44. TEST CALL
  45. ARM