IRISUSEDIrisusedPositiveverbiageCALLTRACKERCOMPLETEDENGAGEDWITHCUSTOMERGOGGLENOTUSEDEMPATHYUSEDcopilotPreferenceNamecallcontrolCOPLIOTNAMEUSEDtestcallPROVIDEDTHE NEXTSTEPSRecapengagedSELFHELPEHHPOSITIVEVERIBIAGEPROBINGQUESTIONSAUTHENTICATIONCOMPLETEDOWNERSHIPOF THE CALLMANDATORYACCOUNTREVIEWProbingquestionsSelf helpEHHsentownershipof callBRANDEDTHE CALLRecapCalltrackercompletedCALLCONTROLBrandedclosingBackofficeinstead ofleadershipverbiageMINIMIZEDEADAIRTESTCALLNameusedempathyusedARMAuthenticationcompletedAcknowledgethrough outthe call withpositivephrasesmovedforwardwithpermissionPREFERENCENAMEprovidednextstepsminimizedead airArmRECAPMandatoryaccountreviewIRISUSEDIrisusedPositiveverbiageCALLTRACKERCOMPLETEDENGAGEDWITHCUSTOMERGOGGLENOTUSEDEMPATHYUSEDcopilotPreferenceNamecallcontrolCOPLIOTNAMEUSEDtestcallPROVIDEDTHE NEXTSTEPSRecapengagedSELFHELPEHHPOSITIVEVERIBIAGEPROBINGQUESTIONSAUTHENTICATIONCOMPLETEDOWNERSHIPOF THE CALLMANDATORYACCOUNTREVIEWProbingquestionsSelf helpEHHsentownershipof callBRANDEDTHE CALLRecapCalltrackercompletedCALLCONTROLBrandedclosingBackofficeinstead ofleadershipverbiageMINIMIZEDEADAIRTESTCALLNameusedempathyusedARMAuthenticationcompletedAcknowledgethrough outthe call withpositivephrasesmovedforwardwithpermissionPREFERENCENAMEprovidednextstepsminimizedead airArmRECAPMandatoryaccountreview

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IRIS USED
  2. Iris used
  3. Positive verbiage
  4. CALL TRACKER COMPLETED
  5. ENGAGED WITH CUSTOMER
  6. GOGGLE NOT USED
  7. EMPATHY USED
  8. copilot
  9. Preference Name
  10. call control
  11. COPLIOT
  12. NAME USED
  13. test call
  14. PROVIDED THE NEXT STEPS
  15. Recap
  16. engaged
  17. SELF HELP EHH
  18. POSITIVE VERIBIAGE
  19. PROBING QUESTIONS
  20. AUTHENTICATION COMPLETED
  21. OWNERSHIP OF THE CALL
  22. MANDATORY ACCOUNT REVIEW
  23. Probing questions
  24. Self help EHH sent
  25. ownership of call
  26. BRANDED THE CALL
  27. Recap
  28. Call tracker completed
  29. CALL CONTROL
  30. Branded closing
  31. Backoffice instead of leadership verbiage
  32. MINIMIZE DEAD AIR
  33. TEST CALL
  34. Name used
  35. empathy used
  36. ARM
  37. Authentication completed
  38. Acknowledge through out the call with positive phrases
  39. moved forward with permission
  40. PREFERENCE NAME
  41. provided next steps
  42. minimize dead air
  43. Arm
  44. RECAP
  45. Mandatory account review