PREFERENCENAMEprovidednextstepsSELFHELPEHHENGAGEDWITHCUSTOMERSelf helpEHHsentMINIMIZEDEADAIRempathyusedIRISUSEDPROVIDEDTHE NEXTSTEPSPositiveverbiageNameusedengagedBrandedclosingRECAPcopilotAcknowledgethrough outthe call withpositivephrasesArmIrisusedGOGGLENOTUSEDPROBINGQUESTIONSRecapAuthenticationcompletedNAMEUSEDTESTCALLARMMandatoryaccountreviewProbingquestionscallcontrolownershipof callmovedforwardwithpermissionCALLTRACKERCOMPLETEDtestcallMANDATORYACCOUNTREVIEWPreferenceNameOWNERSHIPOF THE CALLPOSITIVEVERIBIAGEAUTHENTICATIONCOMPLETEDBRANDEDTHE CALLRecapCALLCONTROLCOPLIOTBackofficeinstead ofleadershipverbiageminimizedead airEMPATHYUSEDCalltrackercompletedPREFERENCENAMEprovidednextstepsSELFHELPEHHENGAGEDWITHCUSTOMERSelf helpEHHsentMINIMIZEDEADAIRempathyusedIRISUSEDPROVIDEDTHE NEXTSTEPSPositiveverbiageNameusedengagedBrandedclosingRECAPcopilotAcknowledgethrough outthe call withpositivephrasesArmIrisusedGOGGLENOTUSEDPROBINGQUESTIONSRecapAuthenticationcompletedNAMEUSEDTESTCALLARMMandatoryaccountreviewProbingquestionscallcontrolownershipof callmovedforwardwithpermissionCALLTRACKERCOMPLETEDtestcallMANDATORYACCOUNTREVIEWPreferenceNameOWNERSHIPOF THE CALLPOSITIVEVERIBIAGEAUTHENTICATIONCOMPLETEDBRANDEDTHE CALLRecapCALLCONTROLCOPLIOTBackofficeinstead ofleadershipverbiageminimizedead airEMPATHYUSEDCalltrackercompleted

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PREFERENCE NAME
  2. provided next steps
  3. SELF HELP EHH
  4. ENGAGED WITH CUSTOMER
  5. Self help EHH sent
  6. MINIMIZE DEAD AIR
  7. empathy used
  8. IRIS USED
  9. PROVIDED THE NEXT STEPS
  10. Positive verbiage
  11. Name used
  12. engaged
  13. Branded closing
  14. RECAP
  15. copilot
  16. Acknowledge through out the call with positive phrases
  17. Arm
  18. Iris used
  19. GOGGLE NOT USED
  20. PROBING QUESTIONS
  21. Recap
  22. Authentication completed
  23. NAME USED
  24. TEST CALL
  25. ARM
  26. Mandatory account review
  27. Probing questions
  28. call control
  29. ownership of call
  30. moved forward with permission
  31. CALL TRACKER COMPLETED
  32. test call
  33. MANDATORY ACCOUNT REVIEW
  34. Preference Name
  35. OWNERSHIP OF THE CALL
  36. POSITIVE VERIBIAGE
  37. AUTHENTICATION COMPLETED
  38. BRANDED THE CALL
  39. Recap
  40. CALL CONTROL
  41. COPLIOT
  42. Backoffice instead of leadership verbiage
  43. minimize dead air
  44. EMPATHY USED
  45. Call tracker completed