PROVIDEDTHE NEXTSTEPSCOPLIOTARMPositiveverbiageAUTHENTICATIONCOMPLETEDPreferenceNameAcknowledgethrough outthe call withpositivephrasesProbingquestionsempathyusedIrisusedBRANDEDTHE CALLtestcallSELFHELPEHHEMPATHYUSEDCALLCONTROLMINIMIZEDEADAIRprovidednextstepsPROBINGQUESTIONSArmRECAPGOGGLENOTUSEDCALLTRACKERCOMPLETEDIRISUSEDSelf helpEHHsentTESTCALLAuthenticationcompletedcopilotRecapPREFERENCENAMEminimizedead airENGAGEDWITHCUSTOMERMANDATORYACCOUNTREVIEWcallcontrolPOSITIVEVERIBIAGERecapNameusedBrandedclosingBackofficeinstead ofleadershipverbiageOWNERSHIPOF THE CALLownershipof callmovedforwardwithpermissionengagedNAMEUSEDCalltrackercompletedMandatoryaccountreviewPROVIDEDTHE NEXTSTEPSCOPLIOTARMPositiveverbiageAUTHENTICATIONCOMPLETEDPreferenceNameAcknowledgethrough outthe call withpositivephrasesProbingquestionsempathyusedIrisusedBRANDEDTHE CALLtestcallSELFHELPEHHEMPATHYUSEDCALLCONTROLMINIMIZEDEADAIRprovidednextstepsPROBINGQUESTIONSArmRECAPGOGGLENOTUSEDCALLTRACKERCOMPLETEDIRISUSEDSelf helpEHHsentTESTCALLAuthenticationcompletedcopilotRecapPREFERENCENAMEminimizedead airENGAGEDWITHCUSTOMERMANDATORYACCOUNTREVIEWcallcontrolPOSITIVEVERIBIAGERecapNameusedBrandedclosingBackofficeinstead ofleadershipverbiageOWNERSHIPOF THE CALLownershipof callmovedforwardwithpermissionengagedNAMEUSEDCalltrackercompletedMandatoryaccountreview

call flow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PROVIDED THE NEXT STEPS
  2. COPLIOT
  3. ARM
  4. Positive verbiage
  5. AUTHENTICATION COMPLETED
  6. Preference Name
  7. Acknowledge through out the call with positive phrases
  8. Probing questions
  9. empathy used
  10. Iris used
  11. BRANDED THE CALL
  12. test call
  13. SELF HELP EHH
  14. EMPATHY USED
  15. CALL CONTROL
  16. MINIMIZE DEAD AIR
  17. provided next steps
  18. PROBING QUESTIONS
  19. Arm
  20. RECAP
  21. GOGGLE NOT USED
  22. CALL TRACKER COMPLETED
  23. IRIS USED
  24. Self help EHH sent
  25. TEST CALL
  26. Authentication completed
  27. copilot
  28. Recap
  29. PREFERENCE NAME
  30. minimize dead air
  31. ENGAGED WITH CUSTOMER
  32. MANDATORY ACCOUNT REVIEW
  33. call control
  34. POSITIVE VERIBIAGE
  35. Recap
  36. Name used
  37. Branded closing
  38. Backoffice instead of leadership verbiage
  39. OWNERSHIP OF THE CALL
  40. ownership of call
  41. moved forward with permission
  42. engaged
  43. NAME USED
  44. Call tracker completed
  45. Mandatory account review