Callback-NoanswerForgotRSAPINUser'sWinVeris out ofdatePower cordunpluggedfrom desktopor monitorRestartResolvedProblemTeamsIssueUSBneedsto bewhitelistedTechAurafixed itClose a ticketHelpdeskshouldhave butsent it to usEdge -Delete"user data"folderWiFiProblemCR system"not workingand mymeeting isright now!"Same userSame dayDifferentproblemForgotNetworkPasswordSoluminaproblemsBlueCarpetDamewareinto user'slaptop that'son VPNHaveUser do aHardRestartInstallPrinter orPrinterIssueOutlookIssueIT"emergency"that needs tobe resolvedtodayOn thephone witha user forover 15 minPower-cycleDockNetworkDriveIssueCallback-NoanswerForgotRSAPINUser'sWinVeris out ofdatePower cordunpluggedfrom desktopor monitorRestartResolvedProblemTeamsIssueUSBneedsto bewhitelistedTechAurafixed itClose a ticketHelpdeskshouldhave butsent it to usEdge -Delete"user data"folderWiFiProblemCR system"not workingand mymeeting isright now!"Same userSame dayDifferentproblemForgotNetworkPasswordSoluminaproblemsBlueCarpetDamewareinto user'slaptop that'son VPNHaveUser do aHardRestartInstallPrinter orPrinterIssueOutlookIssueIT"emergency"that needs tobe resolvedtodayOn thephone witha user forover 15 minPower-cycleDockNetworkDriveIssue

Waco DFS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Callback- No answer
  2. Forgot RSA PIN
  3. User's WinVer is out of date
  4. Power cord unplugged from desktop or monitor
  5. Restart Resolved Problem
  6. Teams Issue
  7. USB needs to be whitelisted
  8. Tech Aura fixed it
  9. Close a ticket Helpdesk should have but sent it to us
  10. Edge - Delete "user data" folder
  11. WiFi Problem
  12. CR system "not working and my meeting is right now!"
  13. Same user Same day Different problem
  14. Forgot Network Password
  15. Solumina problems
  16. Blue Carpet
  17. Dameware into user's laptop that's on VPN
  18. Have User do a Hard Restart
  19. Install Printer or Printer Issue
  20. Outlook Issue
  21. IT "emergency" that needs to be resolved today
  22. On the phone with a user for over 15 min
  23. Power- cycle Dock
  24. Network Drive Issue