IT"emergency"that needs tobe resolvedtodayTeamsIssueTechAurafixed itInstallPrinter orPrinterIssueWiFiProblemPower cordunpluggedfrom desktopor monitorOutlookIssueBlueCarpetNetworkDriveIssueCallback-NoanswerSame userSame dayDifferentproblemForgotNetworkPasswordRestartResolvedProblemUSBneedsto bewhitelistedPower-cycleDockEdge -Delete"user data"folderDamewareinto user'slaptop that'son VPNUser'sWinVeris out ofdateForgotRSAPINClose a ticketHelpdeskshouldhave butsent it to usSoluminaproblemsHaveUser do aHardRestartCR system"not workingand mymeeting isright now!"On thephone witha user forover 15 minIT"emergency"that needs tobe resolvedtodayTeamsIssueTechAurafixed itInstallPrinter orPrinterIssueWiFiProblemPower cordunpluggedfrom desktopor monitorOutlookIssueBlueCarpetNetworkDriveIssueCallback-NoanswerSame userSame dayDifferentproblemForgotNetworkPasswordRestartResolvedProblemUSBneedsto bewhitelistedPower-cycleDockEdge -Delete"user data"folderDamewareinto user'slaptop that'son VPNUser'sWinVeris out ofdateForgotRSAPINClose a ticketHelpdeskshouldhave butsent it to usSoluminaproblemsHaveUser do aHardRestartCR system"not workingand mymeeting isright now!"On thephone witha user forover 15 min

Waco DFS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. IT "emergency" that needs to be resolved today
  2. Teams Issue
  3. Tech Aura fixed it
  4. Install Printer or Printer Issue
  5. WiFi Problem
  6. Power cord unplugged from desktop or monitor
  7. Outlook Issue
  8. Blue Carpet
  9. Network Drive Issue
  10. Callback- No answer
  11. Same user Same day Different problem
  12. Forgot Network Password
  13. Restart Resolved Problem
  14. USB needs to be whitelisted
  15. Power- cycle Dock
  16. Edge - Delete "user data" folder
  17. Dameware into user's laptop that's on VPN
  18. User's WinVer is out of date
  19. Forgot RSA PIN
  20. Close a ticket Helpdesk should have but sent it to us
  21. Solumina problems
  22. Have User do a Hard Restart
  23. CR system "not working and my meeting is right now!"
  24. On the phone with a user for over 15 min