On thephone witha user forover 15 minCallback-NoanswerIT"emergency"that needs tobe resolvedtodayCR system"not workingand mymeeting isright now!"Power-cycleDockBlueCarpetTeamsIssueForgotNetworkPasswordPower cordunpluggedfrom desktopor monitorClose a ticketHelpdeskshouldhave butsent it to usUSBneedsto bewhitelistedForgotRSAPINOutlookIssueWiFiProblemHaveUser do aHardRestartTechAurafixed itRestartResolvedProblemEdge -Delete"user data"folderSoluminaproblemsNetworkDriveIssueSame userSame dayDifferentproblemUser'sWinVeris out ofdateInstallPrinter orPrinterIssueDamewareinto user'slaptop that'son VPNOn thephone witha user forover 15 minCallback-NoanswerIT"emergency"that needs tobe resolvedtodayCR system"not workingand mymeeting isright now!"Power-cycleDockBlueCarpetTeamsIssueForgotNetworkPasswordPower cordunpluggedfrom desktopor monitorClose a ticketHelpdeskshouldhave butsent it to usUSBneedsto bewhitelistedForgotRSAPINOutlookIssueWiFiProblemHaveUser do aHardRestartTechAurafixed itRestartResolvedProblemEdge -Delete"user data"folderSoluminaproblemsNetworkDriveIssueSame userSame dayDifferentproblemUser'sWinVeris out ofdateInstallPrinter orPrinterIssueDamewareinto user'slaptop that'son VPN

Waco DFS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. On the phone with a user for over 15 min
  2. Callback- No answer
  3. IT "emergency" that needs to be resolved today
  4. CR system "not working and my meeting is right now!"
  5. Power- cycle Dock
  6. Blue Carpet
  7. Teams Issue
  8. Forgot Network Password
  9. Power cord unplugged from desktop or monitor
  10. Close a ticket Helpdesk should have but sent it to us
  11. USB needs to be whitelisted
  12. Forgot RSA PIN
  13. Outlook Issue
  14. WiFi Problem
  15. Have User do a Hard Restart
  16. Tech Aura fixed it
  17. Restart Resolved Problem
  18. Edge - Delete "user data" folder
  19. Solumina problems
  20. Network Drive Issue
  21. Same user Same day Different problem
  22. User's WinVer is out of date
  23. Install Printer or Printer Issue
  24. Dameware into user's laptop that's on VPN