On thephone witha user forover 15 minIT"emergency"that needs tobe resolvedtodayForgotNetworkPasswordWiFiProblemCallback-NoanswerUser'sWinVeris out ofdatePower cordunpluggedfrom desktopor monitorForgotRSAPINInstallPrinter orPrinterIssueDamewareinto user'slaptop that'son VPNSoluminaproblemsNetworkDriveIssuePower-cycleDockSame userSame dayDifferentproblemUSBneedsto bewhitelistedTeamsIssueTechAurafixed itBlueCarpetHaveUser do aHardRestartEdge -Delete"user data"folderRestartResolvedProblemClose a ticketHelpdeskshouldhave butsent it to usCR system"not workingand mymeeting isright now!"OutlookIssueOn thephone witha user forover 15 minIT"emergency"that needs tobe resolvedtodayForgotNetworkPasswordWiFiProblemCallback-NoanswerUser'sWinVeris out ofdatePower cordunpluggedfrom desktopor monitorForgotRSAPINInstallPrinter orPrinterIssueDamewareinto user'slaptop that'son VPNSoluminaproblemsNetworkDriveIssuePower-cycleDockSame userSame dayDifferentproblemUSBneedsto bewhitelistedTeamsIssueTechAurafixed itBlueCarpetHaveUser do aHardRestartEdge -Delete"user data"folderRestartResolvedProblemClose a ticketHelpdeskshouldhave butsent it to usCR system"not workingand mymeeting isright now!"OutlookIssue

Waco DFS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. On the phone with a user for over 15 min
  2. IT "emergency" that needs to be resolved today
  3. Forgot Network Password
  4. WiFi Problem
  5. Callback- No answer
  6. User's WinVer is out of date
  7. Power cord unplugged from desktop or monitor
  8. Forgot RSA PIN
  9. Install Printer or Printer Issue
  10. Dameware into user's laptop that's on VPN
  11. Solumina problems
  12. Network Drive Issue
  13. Power- cycle Dock
  14. Same user Same day Different problem
  15. USB needs to be whitelisted
  16. Teams Issue
  17. Tech Aura fixed it
  18. Blue Carpet
  19. Have User do a Hard Restart
  20. Edge - Delete "user data" folder
  21. Restart Resolved Problem
  22. Close a ticket Helpdesk should have but sent it to us
  23. CR system "not working and my meeting is right now!"
  24. Outlook Issue