NewAccountCreatedNewSRGreetingExistingAccountSACTrouble-shootingSMSConfirmationCheckedSACPartsSentPTKServiceIWServiceOOWServicewithPADRegisteredNewObjectSurveyClosingVerifiedAddressin ServiceOrderEmpathyGuidedHelpCheckedEntitlementUsingQuickCall IDEscalationGenericMerchCodeSafetyAskedaboutESPAHTSaversOTLNewAccountCreatedNewSRGreetingExistingAccountSACTrouble-shootingSMSConfirmationCheckedSACPartsSentPTKServiceIWServiceOOWServicewithPADRegisteredNewObjectSurveyClosingVerifiedAddressin ServiceOrderEmpathyGuidedHelpCheckedEntitlementUsingQuickCall IDEscalationGenericMerchCodeSafetyAskedaboutESPAHTSaversOTL

CCT Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New Account
  2. Created New SR
  3. Greeting
  4. Existing Account
  5. SAC Trouble- shooting
  6. SMS Confirmation Checked
  7. SAC Parts Sent
  8. PTK
  9. Service IW
  10. Service OOW
  11. Service with PAD
  12. Registered New Object
  13. Survey Closing
  14. Verified Address in Service Order
  15. Empathy
  16. Guided Help
  17. Checked Entitlement
  18. Using Quick Call ID
  19. Escalation
  20. Generic Merch Code
  21. Safety
  22. Asked about ESP
  23. AHT Savers
  24. OTL