OTLGuidedHelpSACPartsSentGenericMerchCodeCheckedEntitlementGreetingUsingQuickCall IDExistingAccountNewAccountVerifiedAddressin ServiceOrderServiceOOWServiceIWSACTrouble-shootingPTKAskedaboutESPCreatedNewSRSafetyServicewithPADSurveyClosingEmpathyRegisteredNewObjectAHTSaversEscalationSMSConfirmationCheckedOTLGuidedHelpSACPartsSentGenericMerchCodeCheckedEntitlementGreetingUsingQuickCall IDExistingAccountNewAccountVerifiedAddressin ServiceOrderServiceOOWServiceIWSACTrouble-shootingPTKAskedaboutESPCreatedNewSRSafetyServicewithPADSurveyClosingEmpathyRegisteredNewObjectAHTSaversEscalationSMSConfirmationChecked

CCT Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OTL
  2. Guided Help
  3. SAC Parts Sent
  4. Generic Merch Code
  5. Checked Entitlement
  6. Greeting
  7. Using Quick Call ID
  8. Existing Account
  9. New Account
  10. Verified Address in Service Order
  11. Service OOW
  12. Service IW
  13. SAC Trouble- shooting
  14. PTK
  15. Asked about ESP
  16. Created New SR
  17. Safety
  18. Service with PAD
  19. Survey Closing
  20. Empathy
  21. Registered New Object
  22. AHT Savers
  23. Escalation
  24. SMS Confirmation Checked