ServiceOOWServiceIWAskedaboutESPGuidedHelpSACPartsSentEscalationUsingQuickCall IDVerifiedAddressin ServiceOrderSMSConfirmationCheckedSafetyGreetingRegisteredNewObjectCheckedEntitlementAHTSaversOTLExistingAccountServicewithPADCreatedNewSRPTKSurveyClosingGenericMerchCodeSACTrouble-shootingEmpathyNewAccountServiceOOWServiceIWAskedaboutESPGuidedHelpSACPartsSentEscalationUsingQuickCall IDVerifiedAddressin ServiceOrderSMSConfirmationCheckedSafetyGreetingRegisteredNewObjectCheckedEntitlementAHTSaversOTLExistingAccountServicewithPADCreatedNewSRPTKSurveyClosingGenericMerchCodeSACTrouble-shootingEmpathyNewAccount

CCT Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service OOW
  2. Service IW
  3. Asked about ESP
  4. Guided Help
  5. SAC Parts Sent
  6. Escalation
  7. Using Quick Call ID
  8. Verified Address in Service Order
  9. SMS Confirmation Checked
  10. Safety
  11. Greeting
  12. Registered New Object
  13. Checked Entitlement
  14. AHT Savers
  15. OTL
  16. Existing Account
  17. Service with PAD
  18. Created New SR
  19. PTK
  20. Survey Closing
  21. Generic Merch Code
  22. SAC Trouble- shooting
  23. Empathy
  24. New Account