SMSConfirmationCheckedOTLSACTrouble-shootingNewAccountGuidedHelpUsingQuickCall IDExistingAccountGreetingSurveyClosingGenericMerchCodeEmpathyServiceIWRegisteredNewObjectServiceOOWVerifiedAddressin ServiceOrderAHTSaversEscalationCheckedEntitlementSACPartsSentServicewithPADSafetyCreatedNewSRPTKAskedaboutESPSMSConfirmationCheckedOTLSACTrouble-shootingNewAccountGuidedHelpUsingQuickCall IDExistingAccountGreetingSurveyClosingGenericMerchCodeEmpathyServiceIWRegisteredNewObjectServiceOOWVerifiedAddressin ServiceOrderAHTSaversEscalationCheckedEntitlementSACPartsSentServicewithPADSafetyCreatedNewSRPTKAskedaboutESP

CCT Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SMS Confirmation Checked
  2. OTL
  3. SAC Trouble- shooting
  4. New Account
  5. Guided Help
  6. Using Quick Call ID
  7. Existing Account
  8. Greeting
  9. Survey Closing
  10. Generic Merch Code
  11. Empathy
  12. Service IW
  13. Registered New Object
  14. Service OOW
  15. Verified Address in Service Order
  16. AHT Savers
  17. Escalation
  18. Checked Entitlement
  19. SAC Parts Sent
  20. Service with PAD
  21. Safety
  22. Created New SR
  23. PTK
  24. Asked about ESP