SMSConfirmationCheckedRegisteredNewObjectAskedaboutESPSACPartsSentAHTSaversPTKExistingAccountCheckedEntitlementServiceIWSACTrouble-shootingEscalationServiceOOWSafetyEmpathyGenericMerchCodeNewAccountServicewithPADVerifiedAddressin ServiceOrderUsingQuickCall IDOTLGreetingCreatedNewSRGuidedHelpSurveyClosingSMSConfirmationCheckedRegisteredNewObjectAskedaboutESPSACPartsSentAHTSaversPTKExistingAccountCheckedEntitlementServiceIWSACTrouble-shootingEscalationServiceOOWSafetyEmpathyGenericMerchCodeNewAccountServicewithPADVerifiedAddressin ServiceOrderUsingQuickCall IDOTLGreetingCreatedNewSRGuidedHelpSurveyClosing

CCT Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SMS Confirmation Checked
  2. Registered New Object
  3. Asked about ESP
  4. SAC Parts Sent
  5. AHT Savers
  6. PTK
  7. Existing Account
  8. Checked Entitlement
  9. Service IW
  10. SAC Trouble- shooting
  11. Escalation
  12. Service OOW
  13. Safety
  14. Empathy
  15. Generic Merch Code
  16. New Account
  17. Service with PAD
  18. Verified Address in Service Order
  19. Using Quick Call ID
  20. OTL
  21. Greeting
  22. Created New SR
  23. Guided Help
  24. Survey Closing