CreatedNewSRSMSConfirmationCheckedEmpathyVerifiedAddressin ServiceOrderGreetingNewAccountServiceIWUsingQuickCall IDOTLAHTSaversRegisteredNewObjectCheckedEntitlementSACPartsSentPTKSACTrouble-shootingSurveyClosingGenericMerchCodeServicewithPADSafetyExistingAccountServiceOOWGuidedHelpAskedaboutESPEscalationCreatedNewSRSMSConfirmationCheckedEmpathyVerifiedAddressin ServiceOrderGreetingNewAccountServiceIWUsingQuickCall IDOTLAHTSaversRegisteredNewObjectCheckedEntitlementSACPartsSentPTKSACTrouble-shootingSurveyClosingGenericMerchCodeServicewithPADSafetyExistingAccountServiceOOWGuidedHelpAskedaboutESPEscalation

CCT Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created New SR
  2. SMS Confirmation Checked
  3. Empathy
  4. Verified Address in Service Order
  5. Greeting
  6. New Account
  7. Service IW
  8. Using Quick Call ID
  9. OTL
  10. AHT Savers
  11. Registered New Object
  12. Checked Entitlement
  13. SAC Parts Sent
  14. PTK
  15. SAC Trouble- shooting
  16. Survey Closing
  17. Generic Merch Code
  18. Service with PAD
  19. Safety
  20. Existing Account
  21. Service OOW
  22. Guided Help
  23. Asked about ESP
  24. Escalation