GuidedHelpServiceOOWPTKCheckedEntitlementUsingQuickCall IDServiceIWGreetingSACTrouble-shootingSMSConfirmationCheckedAHTSaversNewAccountSafetyVerifiedAddressin ServiceOrderEscalationEmpathyOTLRegisteredNewObjectAskedaboutESPCreatedNewSRExistingAccountServicewithPADSACPartsSentGenericMerchCodeSurveyClosingGuidedHelpServiceOOWPTKCheckedEntitlementUsingQuickCall IDServiceIWGreetingSACTrouble-shootingSMSConfirmationCheckedAHTSaversNewAccountSafetyVerifiedAddressin ServiceOrderEscalationEmpathyOTLRegisteredNewObjectAskedaboutESPCreatedNewSRExistingAccountServicewithPADSACPartsSentGenericMerchCodeSurveyClosing

CCT Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guided Help
  2. Service OOW
  3. PTK
  4. Checked Entitlement
  5. Using Quick Call ID
  6. Service IW
  7. Greeting
  8. SAC Trouble- shooting
  9. SMS Confirmation Checked
  10. AHT Savers
  11. New Account
  12. Safety
  13. Verified Address in Service Order
  14. Escalation
  15. Empathy
  16. OTL
  17. Registered New Object
  18. Asked about ESP
  19. Created New SR
  20. Existing Account
  21. Service with PAD
  22. SAC Parts Sent
  23. Generic Merch Code
  24. Survey Closing