SACTrouble-shootingExistingAccountCreatedNewSRVerifiedAddressin ServiceOrderOTLServiceOOWGreetingEmpathySurveyClosingCheckedEntitlementUsingQuickCall IDSMSConfirmationCheckedAskedaboutESPSACPartsSentAHTSaversServiceIWServicewithPADGuidedHelpNewAccountGenericMerchCodeRegisteredNewObjectSafetyPTKEscalationSACTrouble-shootingExistingAccountCreatedNewSRVerifiedAddressin ServiceOrderOTLServiceOOWGreetingEmpathySurveyClosingCheckedEntitlementUsingQuickCall IDSMSConfirmationCheckedAskedaboutESPSACPartsSentAHTSaversServiceIWServicewithPADGuidedHelpNewAccountGenericMerchCodeRegisteredNewObjectSafetyPTKEscalation

CCT Call Listening Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SAC Trouble- shooting
  2. Existing Account
  3. Created New SR
  4. Verified Address in Service Order
  5. OTL
  6. Service OOW
  7. Greeting
  8. Empathy
  9. Survey Closing
  10. Checked Entitlement
  11. Using Quick Call ID
  12. SMS Confirmation Checked
  13. Asked about ESP
  14. SAC Parts Sent
  15. AHT Savers
  16. Service IW
  17. Service with PAD
  18. Guided Help
  19. New Account
  20. Generic Merch Code
  21. Registered New Object
  22. Safety
  23. PTK
  24. Escalation