I spoke toa clientfrom CA,NC, or FLI had toclear mycacheI reachedout to acolleague toassist themI was able tosafety plan &avoid awelfarecheckA clientgave me acomplimentI provided aresourcefrom thecrisisresource listI ordered theDark ChocolateSea SaltAlmonds fromNatureBoxI engagedwith the dailymetrics 2 ormore timesI sent onlyLCTreferralsto a clientI was able toresolve atech/phoneissueindependentlyI used54321with aclientMysupervisor'sname startswith a P, A,or CI asked forhelp from acolleaguewhen I wasoverwhelmedI gave mycolleaguepositivefeedback/acomplimentIsupported5+ calls inone dayI had a fullday withno RCissuesI got a casenumberthat endswith 9I was ableto help de-escalate anupset clientI ordereduber eats forlunch/dinnerI didpaced/boxedbreathingwith a clientI got a callfrom aGoogleclientI engagedin self-careafter adifficult callI had anon-riskcall under15 min.I took awalk forself-care onmy breakI spoke toa clientfrom CA,NC, or FLI had toclear mycacheI reachedout to acolleague toassist themI was able tosafety plan &avoid awelfarecheckA clientgave me acomplimentI provided aresourcefrom thecrisisresource listI ordered theDark ChocolateSea SaltAlmonds fromNatureBoxI engagedwith the dailymetrics 2 ormore timesI sent onlyLCTreferralsto a clientI was able toresolve atech/phoneissueindependentlyI used54321with aclientMysupervisor'sname startswith a P, A,or CI asked forhelp from acolleaguewhen I wasoverwhelmedI gave mycolleaguepositivefeedback/acomplimentIsupported5+ calls inone dayI had a fullday withno RCissuesI got a casenumberthat endswith 9I was ableto help de-escalate anupset clientI ordereduber eats forlunch/dinnerI didpaced/boxedbreathingwith a clientI got a callfrom aGoogleclientI engagedin self-careafter adifficult callI had anon-riskcall under15 min.I took awalk forself-care onmy break

Lyra Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I spoke to a client from CA, NC, or FL
  2. I had to clear my cache
  3. I reached out to a colleague to assist them
  4. I was able to safety plan & avoid a welfare check
  5. A client gave me a compliment
  6. I provided a resource from the crisis resource list
  7. I ordered the Dark Chocolate Sea Salt Almonds from NatureBox
  8. I engaged with the daily metrics 2 or more times
  9. I sent only LCT referrals to a client
  10. I was able to resolve a tech/phone issue independently
  11. I used 54321 with a client
  12. My supervisor's name starts with a P, A, or C
  13. I asked for help from a colleague when I was overwhelmed
  14. I gave my colleague positive feedback/a compliment
  15. I supported 5+ calls in one day
  16. I had a full day with no RC issues
  17. I got a case number that ends with 9
  18. I was able to help de-escalate an upset client
  19. I ordered uber eats for lunch/dinner
  20. I did paced/boxed breathing with a client
  21. I got a call from a Google client
  22. I engaged in self-care after a difficult call
  23. I had a non-risk call under 15 min.
  24. I took a walk for self-care on my break