I was able toresolve atech/phoneissueindependentlyI had a fullday withno RCissuesI was ableto help de-escalate anupset clientI ordereduber eats forlunch/dinnerI spoke toa clientfrom CA,NC, or FLI didpaced/boxedbreathingwith a clientIsupported5+ calls inone dayI sent onlyLCTreferralsto a clientI had toclear mycacheI reachedout to acolleague toassist themI gave mycolleaguepositivefeedback/acomplimentI had anon-riskcall under15 min.I got a callfrom aGoogleclientI asked forhelp from acolleaguewhen I wasoverwhelmedI got a casenumberthat endswith 9Mysupervisor'sname startswith a P, A,or CI ordered theDark ChocolateSea SaltAlmonds fromNatureBoxI engagedwith the dailymetrics 2 ormore timesI engagedin self-careafter adifficult callI took awalk forself-care onmy breakI provided aresourcefrom thecrisisresource listI used54321with aclientI was able tosafety plan &avoid awelfarecheckA clientgave me acomplimentI was able toresolve atech/phoneissueindependentlyI had a fullday withno RCissuesI was ableto help de-escalate anupset clientI ordereduber eats forlunch/dinnerI spoke toa clientfrom CA,NC, or FLI didpaced/boxedbreathingwith a clientIsupported5+ calls inone dayI sent onlyLCTreferralsto a clientI had toclear mycacheI reachedout to acolleague toassist themI gave mycolleaguepositivefeedback/acomplimentI had anon-riskcall under15 min.I got a callfrom aGoogleclientI asked forhelp from acolleaguewhen I wasoverwhelmedI got a casenumberthat endswith 9Mysupervisor'sname startswith a P, A,or CI ordered theDark ChocolateSea SaltAlmonds fromNatureBoxI engagedwith the dailymetrics 2 ormore timesI engagedin self-careafter adifficult callI took awalk forself-care onmy breakI provided aresourcefrom thecrisisresource listI used54321with aclientI was able tosafety plan &avoid awelfarecheckA clientgave me acompliment

Lyra Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I was able to resolve a tech/phone issue independently
  2. I had a full day with no RC issues
  3. I was able to help de-escalate an upset client
  4. I ordered uber eats for lunch/dinner
  5. I spoke to a client from CA, NC, or FL
  6. I did paced/boxed breathing with a client
  7. I supported 5+ calls in one day
  8. I sent only LCT referrals to a client
  9. I had to clear my cache
  10. I reached out to a colleague to assist them
  11. I gave my colleague positive feedback/a compliment
  12. I had a non-risk call under 15 min.
  13. I got a call from a Google client
  14. I asked for help from a colleague when I was overwhelmed
  15. I got a case number that ends with 9
  16. My supervisor's name starts with a P, A, or C
  17. I ordered the Dark Chocolate Sea Salt Almonds from NatureBox
  18. I engaged with the daily metrics 2 or more times
  19. I engaged in self-care after a difficult call
  20. I took a walk for self-care on my break
  21. I provided a resource from the crisis resource list
  22. I used 54321 with a client
  23. I was able to safety plan & avoid a welfare check
  24. A client gave me a compliment