I engagedwith the dailymetrics 2 ormore timesI asked forhelp from acolleaguewhen I wasoverwhelmedI had a fullday withno RCissuesI got a casenumberthat endswith 9I was able toresolve atech/phoneissueindependentlyI got a callfrom aGoogleclientI was able tosafety plan &avoid awelfarecheckI gave mycolleaguepositivefeedback/acomplimentI sent onlyLCTreferralsto a clientI used54321with aclientMysupervisor'sname startswith a P, A,or CI ordered theDark ChocolateSea SaltAlmonds fromNatureBoxI provided aresourcefrom thecrisisresource listI had anon-riskcall under15 min.I ordereduber eats forlunch/dinnerI spoke toa clientfrom CA,NC, or FLA clientgave me acomplimentI engagedin self-careafter adifficult callI didpaced/boxedbreathingwith a clientI reachedout to acolleague toassist themI had toclear mycacheI took awalk forself-care onmy breakI was ableto help de-escalate anupset clientIsupported5+ calls inone dayI engagedwith the dailymetrics 2 ormore timesI asked forhelp from acolleaguewhen I wasoverwhelmedI had a fullday withno RCissuesI got a casenumberthat endswith 9I was able toresolve atech/phoneissueindependentlyI got a callfrom aGoogleclientI was able tosafety plan &avoid awelfarecheckI gave mycolleaguepositivefeedback/acomplimentI sent onlyLCTreferralsto a clientI used54321with aclientMysupervisor'sname startswith a P, A,or CI ordered theDark ChocolateSea SaltAlmonds fromNatureBoxI provided aresourcefrom thecrisisresource listI had anon-riskcall under15 min.I ordereduber eats forlunch/dinnerI spoke toa clientfrom CA,NC, or FLA clientgave me acomplimentI engagedin self-careafter adifficult callI didpaced/boxedbreathingwith a clientI reachedout to acolleague toassist themI had toclear mycacheI took awalk forself-care onmy breakI was ableto help de-escalate anupset clientIsupported5+ calls inone day

Lyra Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I engaged with the daily metrics 2 or more times
  2. I asked for help from a colleague when I was overwhelmed
  3. I had a full day with no RC issues
  4. I got a case number that ends with 9
  5. I was able to resolve a tech/phone issue independently
  6. I got a call from a Google client
  7. I was able to safety plan & avoid a welfare check
  8. I gave my colleague positive feedback/a compliment
  9. I sent only LCT referrals to a client
  10. I used 54321 with a client
  11. My supervisor's name starts with a P, A, or C
  12. I ordered the Dark Chocolate Sea Salt Almonds from NatureBox
  13. I provided a resource from the crisis resource list
  14. I had a non-risk call under 15 min.
  15. I ordered uber eats for lunch/dinner
  16. I spoke to a client from CA, NC, or FL
  17. A client gave me a compliment
  18. I engaged in self-care after a difficult call
  19. I did paced/boxed breathing with a client
  20. I reached out to a colleague to assist them
  21. I had to clear my cache
  22. I took a walk for self-care on my break
  23. I was able to help de-escalate an upset client
  24. I supported 5+ calls in one day