SOIStudent$0 totalbalanceCalledOSA andFA on thesame callSpousecalls onbehalf ofstudentVA student,but has notcertifiedclasses"Why am Ibeing charged$50 and Inever attendedUMGC""Why do Ihave togiveHSX?"2 ODBholdsremoved1098-TQuestionReceive acall withinfirst 3minutes ofyour shiftEscalatedstudent toSTC40+Calls in1 day"When willI get myrefund?"My aid says I don'tmeet minimumrequirements fordisbursement(classes haven'tstarted)30minutecallLateLunch"What isFAA andwhy do Ihave it?""I wantto speakto FA"ColdTransferfrom anydepartmentWhen do Iget my FA(filed FAFSAlast week)My ADmessagedme aboutACWHaveto callIT3CollectionHoldsRemovedStudentwon'tverifySOIStudent$0 totalbalanceCalledOSA andFA on thesame callSpousecalls onbehalf ofstudentVA student,but has notcertifiedclasses"Why am Ibeing charged$50 and Inever attendedUMGC""Why do Ihave togiveHSX?"2 ODBholdsremoved1098-TQuestionReceive acall withinfirst 3minutes ofyour shiftEscalatedstudent toSTC40+Calls in1 day"When willI get myrefund?"My aid says I don'tmeet minimumrequirements fordisbursement(classes haven'tstarted)30minutecallLateLunch"What isFAA andwhy do Ihave it?""I wantto speakto FA"ColdTransferfrom anydepartmentWhen do Iget my FA(filed FAFSAlast week)My ADmessagedme aboutACWHaveto callIT3CollectionHoldsRemovedStudentwon'tverify

Monday Peak Period BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SOI Student
  2. $0 total balance
  3. Called OSA and FA on the same call
  4. Spouse calls on behalf of student
  5. VA student, but has not certified classes
  6. "Why am I being charged $50 and I never attended UMGC"
  7. "Why do I have to give HSX?"
  8. 2 ODB holds removed
  9. 1098-T Question
  10. Receive a call within first 3 minutes of your shift
  11. Escalated student to STC
  12. 40+ Calls in 1 day
  13. "When will I get my refund?"
  14. My aid says I don't meet minimum requirements for disbursement (classes haven't started)
  15. 30 minute call
  16. Late Lunch
  17. "What is FAA and why do I have it?"
  18. "I want to speak to FA"
  19. Cold Transfer from any department
  20. When do I get my FA (filed FAFSA last week)
  21. My AD messaged me about ACW
  22. Have to call IT
  23. 3 Collection Holds Removed
  24. Student won't verify