CalledOSA andFA on thesame call2 ODBholdsremoved40+Calls in1 dayReceive acall withinfirst 3minutes ofyour shift"I wantto speakto FA"When do Iget my FA(filed FAFSAlast week)Escalatedstudent toSTCLateLunchSOIStudentColdTransferfrom anydepartment1098-TQuestion"Why do Ihave togiveHSX?"My aid says I don'tmeet minimumrequirements fordisbursement(classes haven'tstarted)"What isFAA andwhy do Ihave it?"3CollectionHoldsRemovedMy ADmessagedme aboutACWStudentwon'tverify"Why am Ibeing charged$50 and Inever attendedUMGC"Haveto callITSpousecalls onbehalf ofstudent"When willI get myrefund?"VA student,but has notcertifiedclasses30minutecall$0 totalbalanceCalledOSA andFA on thesame call2 ODBholdsremoved40+Calls in1 dayReceive acall withinfirst 3minutes ofyour shift"I wantto speakto FA"When do Iget my FA(filed FAFSAlast week)Escalatedstudent toSTCLateLunchSOIStudentColdTransferfrom anydepartment1098-TQuestion"Why do Ihave togiveHSX?"My aid says I don'tmeet minimumrequirements fordisbursement(classes haven'tstarted)"What isFAA andwhy do Ihave it?"3CollectionHoldsRemovedMy ADmessagedme aboutACWStudentwon'tverify"Why am Ibeing charged$50 and Inever attendedUMGC"Haveto callITSpousecalls onbehalf ofstudent"When willI get myrefund?"VA student,but has notcertifiedclasses30minutecall$0 totalbalance

Monday Peak Period BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called OSA and FA on the same call
  2. 2 ODB holds removed
  3. 40+ Calls in 1 day
  4. Receive a call within first 3 minutes of your shift
  5. "I want to speak to FA"
  6. When do I get my FA (filed FAFSA last week)
  7. Escalated student to STC
  8. Late Lunch
  9. SOI Student
  10. Cold Transfer from any department
  11. 1098-T Question
  12. "Why do I have to give HSX?"
  13. My aid says I don't meet minimum requirements for disbursement (classes haven't started)
  14. "What is FAA and why do I have it?"
  15. 3 Collection Holds Removed
  16. My AD messaged me about ACW
  17. Student won't verify
  18. "Why am I being charged $50 and I never attended UMGC"
  19. Have to call IT
  20. Spouse calls on behalf of student
  21. "When will I get my refund?"
  22. VA student, but has not certified classes
  23. 30 minute call
  24. $0 total balance