Escalatedstudent toSTCSpousecalls onbehalf ofstudent"When willI get myrefund?"2 ODBholdsremoved40+Calls in1 day1098-TQuestionCalledOSA andFA on thesame callHaveto callITMy aid says I don'tmeet minimumrequirements fordisbursement(classes haven'tstarted)My ADmessagedme aboutACWLateLunch"What isFAA andwhy do Ihave it?"Receive acall withinfirst 3minutes ofyour shiftSOIStudent30minutecall$0 totalbalanceWhen do Iget my FA(filed FAFSAlast week)Studentwon'tverify"Why do Ihave togiveHSX?"ColdTransferfrom anydepartment3CollectionHoldsRemovedVA student,but has notcertifiedclasses"Why am Ibeing charged$50 and Inever attendedUMGC""I wantto speakto FA"Escalatedstudent toSTCSpousecalls onbehalf ofstudent"When willI get myrefund?"2 ODBholdsremoved40+Calls in1 day1098-TQuestionCalledOSA andFA on thesame callHaveto callITMy aid says I don'tmeet minimumrequirements fordisbursement(classes haven'tstarted)My ADmessagedme aboutACWLateLunch"What isFAA andwhy do Ihave it?"Receive acall withinfirst 3minutes ofyour shiftSOIStudent30minutecall$0 totalbalanceWhen do Iget my FA(filed FAFSAlast week)Studentwon'tverify"Why do Ihave togiveHSX?"ColdTransferfrom anydepartment3CollectionHoldsRemovedVA student,but has notcertifiedclasses"Why am Ibeing charged$50 and Inever attendedUMGC""I wantto speakto FA"

Monday Peak Period BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalated student to STC
  2. Spouse calls on behalf of student
  3. "When will I get my refund?"
  4. 2 ODB holds removed
  5. 40+ Calls in 1 day
  6. 1098-T Question
  7. Called OSA and FA on the same call
  8. Have to call IT
  9. My aid says I don't meet minimum requirements for disbursement (classes haven't started)
  10. My AD messaged me about ACW
  11. Late Lunch
  12. "What is FAA and why do I have it?"
  13. Receive a call within first 3 minutes of your shift
  14. SOI Student
  15. 30 minute call
  16. $0 total balance
  17. When do I get my FA (filed FAFSA last week)
  18. Student won't verify
  19. "Why do I have to give HSX?"
  20. Cold Transfer from any department
  21. 3 Collection Holds Removed
  22. VA student, but has not certified classes
  23. "Why am I being charged $50 and I never attended UMGC"
  24. "I want to speak to FA"