Receive acall withinfirst 3minutes ofyour shiftMy aid says I don'tmeet minimumrequirements fordisbursement(classes haven'tstarted)Spousecalls onbehalf ofstudent2 ODBholdsremoved"When willI get myrefund?"VA student,but has notcertifiedclasses"What isFAA andwhy do Ihave it?"Escalatedstudent toSTC"I wantto speakto FA"My ADmessagedme aboutACW1098-TQuestionStudentwon'tverifyWhen do Iget my FA(filed FAFSAlast week)"Why am Ibeing charged$50 and Inever attendedUMGC"3CollectionHoldsRemoved30minutecallHaveto callITCalledOSA andFA on thesame callColdTransferfrom anydepartmentLateLunch"Why do Ihave togiveHSX?"40+Calls in1 day$0 totalbalanceSOIStudentReceive acall withinfirst 3minutes ofyour shiftMy aid says I don'tmeet minimumrequirements fordisbursement(classes haven'tstarted)Spousecalls onbehalf ofstudent2 ODBholdsremoved"When willI get myrefund?"VA student,but has notcertifiedclasses"What isFAA andwhy do Ihave it?"Escalatedstudent toSTC"I wantto speakto FA"My ADmessagedme aboutACW1098-TQuestionStudentwon'tverifyWhen do Iget my FA(filed FAFSAlast week)"Why am Ibeing charged$50 and Inever attendedUMGC"3CollectionHoldsRemoved30minutecallHaveto callITCalledOSA andFA on thesame callColdTransferfrom anydepartmentLateLunch"Why do Ihave togiveHSX?"40+Calls in1 day$0 totalbalanceSOIStudent

Monday Peak Period BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a call within first 3 minutes of your shift
  2. My aid says I don't meet minimum requirements for disbursement (classes haven't started)
  3. Spouse calls on behalf of student
  4. 2 ODB holds removed
  5. "When will I get my refund?"
  6. VA student, but has not certified classes
  7. "What is FAA and why do I have it?"
  8. Escalated student to STC
  9. "I want to speak to FA"
  10. My AD messaged me about ACW
  11. 1098-T Question
  12. Student won't verify
  13. When do I get my FA (filed FAFSA last week)
  14. "Why am I being charged $50 and I never attended UMGC"
  15. 3 Collection Holds Removed
  16. 30 minute call
  17. Have to call IT
  18. Called OSA and FA on the same call
  19. Cold Transfer from any department
  20. Late Lunch
  21. "Why do I have to give HSX?"
  22. 40+ Calls in 1 day
  23. $0 total balance
  24. SOI Student