Explaineddifferencebetween Lyraand primaryhealth planSpecificlanguagerequestRegistereda new1/1/24clientClientcomplaintWeeklyteammeetingSOSreferralICASsupportRosterreleaseticketASKEDquestionin asapProvidercalledCSS lineClientlocated inOregonExplainedHPI vs.EAP to aclientSubmitted2023 YearEnd Review(self ANDmanager)CouplestherapyrequestWatcheda CNTMindfulMomentsANSWEREDquestion inasapCIintakeTriagedtoOODEMDRrequestLiveProviderSearchSupporteda SpanishCSS callTriagedtoBillingManagerconsultTechtroubleshootingticketWLSrequestChildsearchrequestChatsupportLeveragedLanguageLineServicesClientrequestedspecificproviderExplaineddifferencebetween Lyraand primaryhealth planSpecificlanguagerequestRegistereda new1/1/24clientClientcomplaintWeeklyteammeetingSOSreferralICASsupportRosterreleaseticketASKEDquestionin asapProvidercalledCSS lineClientlocated inOregonExplainedHPI vs.EAP to aclientSubmitted2023 YearEnd Review(self ANDmanager)CouplestherapyrequestWatcheda CNTMindfulMomentsANSWEREDquestion inasapCIintakeTriagedtoOODEMDRrequestLiveProviderSearchSupporteda SpanishCSS callTriagedtoBillingManagerconsultTechtroubleshootingticketWLSrequestChildsearchrequestChatsupportLeveragedLanguageLineServicesClientrequestedspecificprovider

Lyra CSS Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained difference between Lyra and primary health plan
  2. Specific language request
  3. Registered a new 1/1/24 client
  4. Client complaint
  5. Weekly team meeting
  6. SOS referral
  7. ICAS support
  8. Roster release ticket
  9. ASKED question in asap
  10. Provider called CSS line
  11. Client located in Oregon
  12. Explained HPI vs. EAP to a client
  13. Submitted 2023 Year End Review (self AND manager)
  14. Couples therapy request
  15. Watched a CNT Mindful Moments
  16. ANSWERED question in asap
  17. CI intake
  18. Triaged to OOD
  19. EMDR request
  20. Live Provider Search
  21. Supported a Spanish CSS call
  22. Triaged to Billing
  23. Manager consult
  24. Tech troubleshooting ticket
  25. WLS request
  26. Child search request
  27. Chat support
  28. Leveraged Language Line Services
  29. Client requested specific provider