EMDRrequestSOSreferralManagerconsultTriagedtoOODCIintakeWatcheda CNTMindfulMomentsLiveProviderSearchLeveragedLanguageLineServicesICASsupportExplaineddifferencebetween Lyraand primaryhealth planClientrequestedspecificproviderANSWEREDquestion inasapSpecificlanguagerequestCouplestherapyrequestExplainedHPI vs.EAP to aclientWeeklyteammeetingASKEDquestionin asapRegistereda new1/1/24clientChildsearchrequestTriagedtoBillingWLSrequestRosterreleaseticketSubmitted2023 YearEnd Review(self ANDmanager)Clientlocated inOregonSupporteda SpanishCSS callTechtroubleshootingticketClientcomplaintChatsupportProvidercalledCSS lineEMDRrequestSOSreferralManagerconsultTriagedtoOODCIintakeWatcheda CNTMindfulMomentsLiveProviderSearchLeveragedLanguageLineServicesICASsupportExplaineddifferencebetween Lyraand primaryhealth planClientrequestedspecificproviderANSWEREDquestion inasapSpecificlanguagerequestCouplestherapyrequestExplainedHPI vs.EAP to aclientWeeklyteammeetingASKEDquestionin asapRegistereda new1/1/24clientChildsearchrequestTriagedtoBillingWLSrequestRosterreleaseticketSubmitted2023 YearEnd Review(self ANDmanager)Clientlocated inOregonSupporteda SpanishCSS callTechtroubleshootingticketClientcomplaintChatsupportProvidercalledCSS line

Lyra CSS Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. EMDR request
  2. SOS referral
  3. Manager consult
  4. Triaged to OOD
  5. CI intake
  6. Watched a CNT Mindful Moments
  7. Live Provider Search
  8. Leveraged Language Line Services
  9. ICAS support
  10. Explained difference between Lyra and primary health plan
  11. Client requested specific provider
  12. ANSWERED question in asap
  13. Specific language request
  14. Couples therapy request
  15. Explained HPI vs. EAP to a client
  16. Weekly team meeting
  17. ASKED question in asap
  18. Registered a new 1/1/24 client
  19. Child search request
  20. Triaged to Billing
  21. WLS request
  22. Roster release ticket
  23. Submitted 2023 Year End Review (self AND manager)
  24. Client located in Oregon
  25. Supported a Spanish CSS call
  26. Tech troubleshooting ticket
  27. Client complaint
  28. Chat support
  29. Provider called CSS line