ExplainedHPI vs.EAP to aclientRosterreleaseticketSupporteda SpanishCSS callWatcheda CNTMindfulMomentsSOSreferralRegistereda new1/1/24clientTriagedtoBillingWLSrequestTechtroubleshootingticketANSWEREDquestion inasapChatsupportLiveProviderSearchTriagedtoOODLeveragedLanguageLineServicesSubmitted2023 YearEnd Review(self ANDmanager)Explaineddifferencebetween Lyraand primaryhealth planASKEDquestionin asapProvidercalledCSS lineChildsearchrequestCouplestherapyrequestEMDRrequestClientlocated inOregonICASsupportManagerconsultWeeklyteammeetingClientrequestedspecificproviderCIintakeClientcomplaintSpecificlanguagerequestExplainedHPI vs.EAP to aclientRosterreleaseticketSupporteda SpanishCSS callWatcheda CNTMindfulMomentsSOSreferralRegistereda new1/1/24clientTriagedtoBillingWLSrequestTechtroubleshootingticketANSWEREDquestion inasapChatsupportLiveProviderSearchTriagedtoOODLeveragedLanguageLineServicesSubmitted2023 YearEnd Review(self ANDmanager)Explaineddifferencebetween Lyraand primaryhealth planASKEDquestionin asapProvidercalledCSS lineChildsearchrequestCouplestherapyrequestEMDRrequestClientlocated inOregonICASsupportManagerconsultWeeklyteammeetingClientrequestedspecificproviderCIintakeClientcomplaintSpecificlanguagerequest

Lyra CSS Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained HPI vs. EAP to a client
  2. Roster release ticket
  3. Supported a Spanish CSS call
  4. Watched a CNT Mindful Moments
  5. SOS referral
  6. Registered a new 1/1/24 client
  7. Triaged to Billing
  8. WLS request
  9. Tech troubleshooting ticket
  10. ANSWERED question in asap
  11. Chat support
  12. Live Provider Search
  13. Triaged to OOD
  14. Leveraged Language Line Services
  15. Submitted 2023 Year End Review (self AND manager)
  16. Explained difference between Lyra and primary health plan
  17. ASKED question in asap
  18. Provider called CSS line
  19. Child search request
  20. Couples therapy request
  21. EMDR request
  22. Client located in Oregon
  23. ICAS support
  24. Manager consult
  25. Weekly team meeting
  26. Client requested specific provider
  27. CI intake
  28. Client complaint
  29. Specific language request