WeeklyteammeetingEMDRrequestLiveProviderSearchClientcomplaintWLSrequestWatcheda CNTMindfulMomentsSupporteda SpanishCSS callChatsupportManagerconsultLeveragedLanguageLineServicesRegistereda new1/1/24clientTechtroubleshootingticketChildsearchrequestCIintakeClientlocated inOregonSubmitted2023 YearEnd Review(self ANDmanager)ICASsupportASKEDquestionin asapProvidercalledCSS lineCouplestherapyrequestExplainedHPI vs.EAP to aclientANSWEREDquestion inasapTriagedtoBillingTriagedtoOODRosterreleaseticketSOSreferralSpecificlanguagerequestClientrequestedspecificproviderExplaineddifferencebetween Lyraand primaryhealth planWeeklyteammeetingEMDRrequestLiveProviderSearchClientcomplaintWLSrequestWatcheda CNTMindfulMomentsSupporteda SpanishCSS callChatsupportManagerconsultLeveragedLanguageLineServicesRegistereda new1/1/24clientTechtroubleshootingticketChildsearchrequestCIintakeClientlocated inOregonSubmitted2023 YearEnd Review(self ANDmanager)ICASsupportASKEDquestionin asapProvidercalledCSS lineCouplestherapyrequestExplainedHPI vs.EAP to aclientANSWEREDquestion inasapTriagedtoBillingTriagedtoOODRosterreleaseticketSOSreferralSpecificlanguagerequestClientrequestedspecificproviderExplaineddifferencebetween Lyraand primaryhealth plan

Lyra CSS Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Weekly team meeting
  2. EMDR request
  3. Live Provider Search
  4. Client complaint
  5. WLS request
  6. Watched a CNT Mindful Moments
  7. Supported a Spanish CSS call
  8. Chat support
  9. Manager consult
  10. Leveraged Language Line Services
  11. Registered a new 1/1/24 client
  12. Tech troubleshooting ticket
  13. Child search request
  14. CI intake
  15. Client located in Oregon
  16. Submitted 2023 Year End Review (self AND manager)
  17. ICAS support
  18. ASKED question in asap
  19. Provider called CSS line
  20. Couples therapy request
  21. Explained HPI vs. EAP to a client
  22. ANSWERED question in asap
  23. Triaged to Billing
  24. Triaged to OOD
  25. Roster release ticket
  26. SOS referral
  27. Specific language request
  28. Client requested specific provider
  29. Explained difference between Lyra and primary health plan