LeveragedLanguageLineServicesExplainedHPI vs.EAP to aclientSOSreferralASKEDquestionin asapClientlocated inOregonANSWEREDquestion inasapExplaineddifferencebetween Lyraand primaryhealth planCouplestherapyrequestCIintakeWatcheda CNTMindfulMomentsClientcomplaintICASsupportChildsearchrequestRosterreleaseticketProvidercalledCSS lineEMDRrequestWeeklyteammeetingSpecificlanguagerequestClientrequestedspecificproviderTriagedtoBillingWLSrequestTriagedtoOODManagerconsultTechtroubleshootingticketSupporteda SpanishCSS callLiveProviderSearchRegistereda new1/1/24clientSubmitted2023 YearEnd Review(self ANDmanager)ChatsupportLeveragedLanguageLineServicesExplainedHPI vs.EAP to aclientSOSreferralASKEDquestionin asapClientlocated inOregonANSWEREDquestion inasapExplaineddifferencebetween Lyraand primaryhealth planCouplestherapyrequestCIintakeWatcheda CNTMindfulMomentsClientcomplaintICASsupportChildsearchrequestRosterreleaseticketProvidercalledCSS lineEMDRrequestWeeklyteammeetingSpecificlanguagerequestClientrequestedspecificproviderTriagedtoBillingWLSrequestTriagedtoOODManagerconsultTechtroubleshootingticketSupporteda SpanishCSS callLiveProviderSearchRegistereda new1/1/24clientSubmitted2023 YearEnd Review(self ANDmanager)Chatsupport

Lyra CSS Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leveraged Language Line Services
  2. Explained HPI vs. EAP to a client
  3. SOS referral
  4. ASKED question in asap
  5. Client located in Oregon
  6. ANSWERED question in asap
  7. Explained difference between Lyra and primary health plan
  8. Couples therapy request
  9. CI intake
  10. Watched a CNT Mindful Moments
  11. Client complaint
  12. ICAS support
  13. Child search request
  14. Roster release ticket
  15. Provider called CSS line
  16. EMDR request
  17. Weekly team meeting
  18. Specific language request
  19. Client requested specific provider
  20. Triaged to Billing
  21. WLS request
  22. Triaged to OOD
  23. Manager consult
  24. Tech troubleshooting ticket
  25. Supported a Spanish CSS call
  26. Live Provider Search
  27. Registered a new 1/1/24 client
  28. Submitted 2023 Year End Review (self AND manager)
  29. Chat support