ExplainedHPI vs.EAP to aclientExplaineddifferencebetween Lyraand primaryhealth planClientlocated inOregonANSWEREDquestion inasapClientcomplaintWatcheda CNTMindfulMomentsProvidercalledCSS lineClientrequestedspecificproviderSOSreferralCIintakeTechtroubleshootingticketSubmitted2023 YearEnd Review(self ANDmanager)ManagerconsultASKEDquestionin asapSupporteda SpanishCSS callTriagedtoBillingSpecificlanguagerequestChildsearchrequestWLSrequestRosterreleaseticketWeeklyteammeetingLiveProviderSearchChatsupportICASsupportEMDRrequestTriagedtoOODRegistereda new1/1/24clientCouplestherapyrequestLeveragedLanguageLineServicesExplainedHPI vs.EAP to aclientExplaineddifferencebetween Lyraand primaryhealth planClientlocated inOregonANSWEREDquestion inasapClientcomplaintWatcheda CNTMindfulMomentsProvidercalledCSS lineClientrequestedspecificproviderSOSreferralCIintakeTechtroubleshootingticketSubmitted2023 YearEnd Review(self ANDmanager)ManagerconsultASKEDquestionin asapSupporteda SpanishCSS callTriagedtoBillingSpecificlanguagerequestChildsearchrequestWLSrequestRosterreleaseticketWeeklyteammeetingLiveProviderSearchChatsupportICASsupportEMDRrequestTriagedtoOODRegistereda new1/1/24clientCouplestherapyrequestLeveragedLanguageLineServices

Lyra CSS Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained HPI vs. EAP to a client
  2. Explained difference between Lyra and primary health plan
  3. Client located in Oregon
  4. ANSWERED question in asap
  5. Client complaint
  6. Watched a CNT Mindful Moments
  7. Provider called CSS line
  8. Client requested specific provider
  9. SOS referral
  10. CI intake
  11. Tech troubleshooting ticket
  12. Submitted 2023 Year End Review (self AND manager)
  13. Manager consult
  14. ASKED question in asap
  15. Supported a Spanish CSS call
  16. Triaged to Billing
  17. Specific language request
  18. Child search request
  19. WLS request
  20. Roster release ticket
  21. Weekly team meeting
  22. Live Provider Search
  23. Chat support
  24. ICAS support
  25. EMDR request
  26. Triaged to OOD
  27. Registered a new 1/1/24 client
  28. Couples therapy request
  29. Leveraged Language Line Services