SpecificlanguagerequestClientlocated inOregonTechtroubleshootingticketExplaineddifferencebetween Lyraand primaryhealth planLiveProviderSearchTriagedtoBillingEMDRrequestRosterreleaseticketRegistereda new1/1/24clientWLSrequestTriagedtoOODClientrequestedspecificproviderManagerconsultWeeklyteammeetingSupporteda SpanishCSS callWatcheda CNTMindfulMomentsSOSreferralANSWEREDquestion inasapLeveragedLanguageLineServicesChatsupportChildsearchrequestCIintakeClientcomplaintASKEDquestionin asapCouplestherapyrequestProvidercalledCSS lineICASsupportSubmitted2023 YearEnd Review(self ANDmanager)ExplainedHPI vs.EAP to aclientSpecificlanguagerequestClientlocated inOregonTechtroubleshootingticketExplaineddifferencebetween Lyraand primaryhealth planLiveProviderSearchTriagedtoBillingEMDRrequestRosterreleaseticketRegistereda new1/1/24clientWLSrequestTriagedtoOODClientrequestedspecificproviderManagerconsultWeeklyteammeetingSupporteda SpanishCSS callWatcheda CNTMindfulMomentsSOSreferralANSWEREDquestion inasapLeveragedLanguageLineServicesChatsupportChildsearchrequestCIintakeClientcomplaintASKEDquestionin asapCouplestherapyrequestProvidercalledCSS lineICASsupportSubmitted2023 YearEnd Review(self ANDmanager)ExplainedHPI vs.EAP to aclient

Lyra CSS Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Specific language request
  2. Client located in Oregon
  3. Tech troubleshooting ticket
  4. Explained difference between Lyra and primary health plan
  5. Live Provider Search
  6. Triaged to Billing
  7. EMDR request
  8. Roster release ticket
  9. Registered a new 1/1/24 client
  10. WLS request
  11. Triaged to OOD
  12. Client requested specific provider
  13. Manager consult
  14. Weekly team meeting
  15. Supported a Spanish CSS call
  16. Watched a CNT Mindful Moments
  17. SOS referral
  18. ANSWERED question in asap
  19. Leveraged Language Line Services
  20. Chat support
  21. Child search request
  22. CI intake
  23. Client complaint
  24. ASKED question in asap
  25. Couples therapy request
  26. Provider called CSS line
  27. ICAS support
  28. Submitted 2023 Year End Review (self AND manager)
  29. Explained HPI vs. EAP to a client