CIintakeTriagedtoBillingLiveProviderSearchCouplestherapyrequestChildsearchrequestASKEDquestionin asapWeeklyteammeetingClientcomplaintSupporteda SpanishCSS callExplaineddifferencebetween Lyraand primaryhealth planWatcheda CNTMindfulMomentsSOSreferralICASsupportLeveragedLanguageLineServicesClientlocated inOregonClientrequestedspecificproviderTechtroubleshootingticketSpecificlanguagerequestEMDRrequestANSWEREDquestion inasapSubmitted2023 YearEnd Review(self ANDmanager)ProvidercalledCSS lineRosterreleaseticketRegistereda new1/1/24clientWLSrequestManagerconsultExplainedHPI vs.EAP to aclientTriagedtoOODChatsupportCIintakeTriagedtoBillingLiveProviderSearchCouplestherapyrequestChildsearchrequestASKEDquestionin asapWeeklyteammeetingClientcomplaintSupporteda SpanishCSS callExplaineddifferencebetween Lyraand primaryhealth planWatcheda CNTMindfulMomentsSOSreferralICASsupportLeveragedLanguageLineServicesClientlocated inOregonClientrequestedspecificproviderTechtroubleshootingticketSpecificlanguagerequestEMDRrequestANSWEREDquestion inasapSubmitted2023 YearEnd Review(self ANDmanager)ProvidercalledCSS lineRosterreleaseticketRegistereda new1/1/24clientWLSrequestManagerconsultExplainedHPI vs.EAP to aclientTriagedtoOODChatsupport

Lyra CSS Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CI intake
  2. Triaged to Billing
  3. Live Provider Search
  4. Couples therapy request
  5. Child search request
  6. ASKED question in asap
  7. Weekly team meeting
  8. Client complaint
  9. Supported a Spanish CSS call
  10. Explained difference between Lyra and primary health plan
  11. Watched a CNT Mindful Moments
  12. SOS referral
  13. ICAS support
  14. Leveraged Language Line Services
  15. Client located in Oregon
  16. Client requested specific provider
  17. Tech troubleshooting ticket
  18. Specific language request
  19. EMDR request
  20. ANSWERED question in asap
  21. Submitted 2023 Year End Review (self AND manager)
  22. Provider called CSS line
  23. Roster release ticket
  24. Registered a new 1/1/24 client
  25. WLS request
  26. Manager consult
  27. Explained HPI vs. EAP to a client
  28. Triaged to OOD
  29. Chat support