Escalateda call tomanagerUsedan IMGroupUsed theProvidertool for aCPT CodeUsedCRMVerifiedmembersmailingaddressAmbetterUsed aTranslatorAuthorizedCallerAskedmember ifthey hadotherinsuranceUSScriptAsked/Orconfirmedemail infoUsed thePDL forMedicationsAHCCProviderOneTransferreda callSSOTHIPPAUsed themembersname duringthe callThankedtheCaller!MyHealthpaysFind aProviderCentAccountAlternateContactFind aSpecialistEscalateda call tomanagerUsedan IMGroupUsed theProvidertool for aCPT CodeUsedCRMVerifiedmembersmailingaddressAmbetterUsed aTranslatorAuthorizedCallerAskedmember ifthey hadotherinsuranceUSScriptAsked/Orconfirmedemail infoUsed thePDL forMedicationsAHCCProviderOneTransferreda callSSOTHIPPAUsed themembersname duringthe callThankedtheCaller!MyHealthpaysFind aProviderCentAccountAlternateContactFind aSpecialist

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalated a call to manager
  2. Used an IM Group
  3. Used the Provider tool for a CPT Code
  4. Used CRM
  5. Verified members mailing address
  6. Ambetter
  7. Used a Translator
  8. Authorized Caller
  9. Asked member if they had other insurance
  10. US Script
  11. Asked/Or confirmed email info
  12. Used the PDL for Medications
  13. AHCC
  14. Provider One
  15. Transferred a call
  16. SSOT
  17. HIPPA
  18. Used the members name during the call
  19. Thanked the Caller!
  20. My Healthpays
  21. Find a Provider
  22. Cent Account
  23. Alternate Contact
  24. Find a Specialist