MyHealthpaysFind aProviderProviderOneUsed theProvidertool for aCPT CodeAmbetterUsed thePDL forMedicationsCentAccountVerifiedmembersmailingaddressUSScriptFind aSpecialistUsedCRMUsed aTranslatorAskedmember ifthey hadotherinsuranceUsed themembersname duringthe callThankedtheCaller!Escalateda call tomanagerAHCCAuthorizedCallerAlternateContactSSOTAsked/Orconfirmedemail infoHIPPAUsedan IMGroupTransferreda callMyHealthpaysFind aProviderProviderOneUsed theProvidertool for aCPT CodeAmbetterUsed thePDL forMedicationsCentAccountVerifiedmembersmailingaddressUSScriptFind aSpecialistUsedCRMUsed aTranslatorAskedmember ifthey hadotherinsuranceUsed themembersname duringthe callThankedtheCaller!Escalateda call tomanagerAHCCAuthorizedCallerAlternateContactSSOTAsked/Orconfirmedemail infoHIPPAUsedan IMGroupTransferreda call

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Healthpays
  2. Find a Provider
  3. Provider One
  4. Used the Provider tool for a CPT Code
  5. Ambetter
  6. Used the PDL for Medications
  7. Cent Account
  8. Verified members mailing address
  9. US Script
  10. Find a Specialist
  11. Used CRM
  12. Used a Translator
  13. Asked member if they had other insurance
  14. Used the members name during the call
  15. Thanked the Caller!
  16. Escalated a call to manager
  17. AHCC
  18. Authorized Caller
  19. Alternate Contact
  20. SSOT
  21. Asked/Or confirmed email info
  22. HIPPA
  23. Used an IM Group
  24. Transferred a call