Usedan IMGroupAuthorizedCallerMyHealthpaysUsed themembersname duringthe callFind aProviderAmbetterThankedtheCaller!Escalateda call tomanagerUsed aTranslatorCentAccountHIPPAAskedmember ifthey hadotherinsuranceTransferreda callProviderOneFind aSpecialistVerifiedmembersmailingaddressAlternateContactUsedCRMAHCCAsked/Orconfirmedemail infoUSScriptUsed theProvidertool for aCPT CodeUsed thePDL forMedicationsSSOTUsedan IMGroupAuthorizedCallerMyHealthpaysUsed themembersname duringthe callFind aProviderAmbetterThankedtheCaller!Escalateda call tomanagerUsed aTranslatorCentAccountHIPPAAskedmember ifthey hadotherinsuranceTransferreda callProviderOneFind aSpecialistVerifiedmembersmailingaddressAlternateContactUsedCRMAHCCAsked/Orconfirmedemail infoUSScriptUsed theProvidertool for aCPT CodeUsed thePDL forMedicationsSSOT

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used an IM Group
  2. Authorized Caller
  3. My Healthpays
  4. Used the members name during the call
  5. Find a Provider
  6. Ambetter
  7. Thanked the Caller!
  8. Escalated a call to manager
  9. Used a Translator
  10. Cent Account
  11. HIPPA
  12. Asked member if they had other insurance
  13. Transferred a call
  14. Provider One
  15. Find a Specialist
  16. Verified members mailing address
  17. Alternate Contact
  18. Used CRM
  19. AHCC
  20. Asked/Or confirmed email info
  21. US Script
  22. Used the Provider tool for a CPT Code
  23. Used the PDL for Medications
  24. SSOT