Find aProviderUsed aTranslatorAlternateContactAsked/Orconfirmedemail infoProviderOneEscalateda call tomanagerUsedan IMGroupFind aSpecialistUsed theProvidertool for aCPT CodeUSScriptUsedCRMUsed thePDL forMedicationsAuthorizedCallerCentAccountUsed themembersname duringthe callAskedmember ifthey hadotherinsuranceTransferreda callHIPPAAmbetterSSOTVerifiedmembersmailingaddressThankedtheCaller!AHCCMyHealthpaysFind aProviderUsed aTranslatorAlternateContactAsked/Orconfirmedemail infoProviderOneEscalateda call tomanagerUsedan IMGroupFind aSpecialistUsed theProvidertool for aCPT CodeUSScriptUsedCRMUsed thePDL forMedicationsAuthorizedCallerCentAccountUsed themembersname duringthe callAskedmember ifthey hadotherinsuranceTransferreda callHIPPAAmbetterSSOTVerifiedmembersmailingaddressThankedtheCaller!AHCCMyHealthpays

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a Provider
  2. Used a Translator
  3. Alternate Contact
  4. Asked/Or confirmed email info
  5. Provider One
  6. Escalated a call to manager
  7. Used an IM Group
  8. Find a Specialist
  9. Used the Provider tool for a CPT Code
  10. US Script
  11. Used CRM
  12. Used the PDL for Medications
  13. Authorized Caller
  14. Cent Account
  15. Used the members name during the call
  16. Asked member if they had other insurance
  17. Transferred a call
  18. HIPPA
  19. Ambetter
  20. SSOT
  21. Verified members mailing address
  22. Thanked the Caller!
  23. AHCC
  24. My Healthpays