Transferreda callEscalateda call tomanagerHIPPAFind aSpecialistThankedtheCaller!AHCCUsed themembersname duringthe callProviderOneUsedCRMCentAccountAskedmember ifthey hadotherinsuranceUsedan IMGroupVerifiedmembersmailingaddressMyHealthpaysAsked/Orconfirmedemail infoUsed theProvidertool for aCPT CodeAuthorizedCallerAmbetterSSOTUsed aTranslatorUsed thePDL forMedicationsFind aProviderUSScriptAlternateContactTransferreda callEscalateda call tomanagerHIPPAFind aSpecialistThankedtheCaller!AHCCUsed themembersname duringthe callProviderOneUsedCRMCentAccountAskedmember ifthey hadotherinsuranceUsedan IMGroupVerifiedmembersmailingaddressMyHealthpaysAsked/Orconfirmedemail infoUsed theProvidertool for aCPT CodeAuthorizedCallerAmbetterSSOTUsed aTranslatorUsed thePDL forMedicationsFind aProviderUSScriptAlternateContact

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a call
  2. Escalated a call to manager
  3. HIPPA
  4. Find a Specialist
  5. Thanked the Caller!
  6. AHCC
  7. Used the members name during the call
  8. Provider One
  9. Used CRM
  10. Cent Account
  11. Asked member if they had other insurance
  12. Used an IM Group
  13. Verified members mailing address
  14. My Healthpays
  15. Asked/Or confirmed email info
  16. Used the Provider tool for a CPT Code
  17. Authorized Caller
  18. Ambetter
  19. SSOT
  20. Used a Translator
  21. Used the PDL for Medications
  22. Find a Provider
  23. US Script
  24. Alternate Contact