Find aProviderTransferreda callUsed thePDL forMedicationsAmbetterAskedmember ifthey hadotherinsuranceAuthorizedCallerUsed theProvidertool for aCPT CodeAsked/Orconfirmedemail infoUsed themembersname duringthe callAlternateContactUSScriptUsedCRMProviderOneHIPPAFind aSpecialistMyHealthpaysVerifiedmembersmailingaddressUsedan IMGroupThankedtheCaller!AHCCUsed aTranslatorCentAccountSSOTEscalateda call tomanagerFind aProviderTransferreda callUsed thePDL forMedicationsAmbetterAskedmember ifthey hadotherinsuranceAuthorizedCallerUsed theProvidertool for aCPT CodeAsked/Orconfirmedemail infoUsed themembersname duringthe callAlternateContactUSScriptUsedCRMProviderOneHIPPAFind aSpecialistMyHealthpaysVerifiedmembersmailingaddressUsedan IMGroupThankedtheCaller!AHCCUsed aTranslatorCentAccountSSOTEscalateda call tomanager

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a Provider
  2. Transferred a call
  3. Used the PDL for Medications
  4. Ambetter
  5. Asked member if they had other insurance
  6. Authorized Caller
  7. Used the Provider tool for a CPT Code
  8. Asked/Or confirmed email info
  9. Used the members name during the call
  10. Alternate Contact
  11. US Script
  12. Used CRM
  13. Provider One
  14. HIPPA
  15. Find a Specialist
  16. My Healthpays
  17. Verified members mailing address
  18. Used an IM Group
  19. Thanked the Caller!
  20. AHCC
  21. Used a Translator
  22. Cent Account
  23. SSOT
  24. Escalated a call to manager