ThankedtheCaller!Used theProvidertool for aCPT CodeAHCCProviderOneUsed aTranslatorFind aProviderUsed thePDL forMedicationsEscalateda call tomanagerVerifiedmembersmailingaddressCentAccountMyHealthpaysUSScriptUsedCRMAskedmember ifthey hadotherinsuranceHIPPASSOTAlternateContactUsed themembersname duringthe callAsked/Orconfirmedemail infoFind aSpecialistAmbetterAuthorizedCallerUsedan IMGroupTransferreda callThankedtheCaller!Used theProvidertool for aCPT CodeAHCCProviderOneUsed aTranslatorFind aProviderUsed thePDL forMedicationsEscalateda call tomanagerVerifiedmembersmailingaddressCentAccountMyHealthpaysUSScriptUsedCRMAskedmember ifthey hadotherinsuranceHIPPASSOTAlternateContactUsed themembersname duringthe callAsked/Orconfirmedemail infoFind aSpecialistAmbetterAuthorizedCallerUsedan IMGroupTransferreda call

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked the Caller!
  2. Used the Provider tool for a CPT Code
  3. AHCC
  4. Provider One
  5. Used a Translator
  6. Find a Provider
  7. Used the PDL for Medications
  8. Escalated a call to manager
  9. Verified members mailing address
  10. Cent Account
  11. My Healthpays
  12. US Script
  13. Used CRM
  14. Asked member if they had other insurance
  15. HIPPA
  16. SSOT
  17. Alternate Contact
  18. Used the members name during the call
  19. Asked/Or confirmed email info
  20. Find a Specialist
  21. Ambetter
  22. Authorized Caller
  23. Used an IM Group
  24. Transferred a call