AlternateContactAHCCAsked/Orconfirmedemail infoCentAccountUsedan IMGroupSSOTFind aProviderProviderOneHIPPAUsed themembersname duringthe callFind aSpecialistAskedmember ifthey hadotherinsuranceUSScriptUsedCRMUsed thePDL forMedicationsEscalateda call tomanagerVerifiedmembersmailingaddressUsed aTranslatorAuthorizedCallerAmbetterUsed theProvidertool for aCPT CodeTransferreda callMyHealthpaysThankedtheCaller!AlternateContactAHCCAsked/Orconfirmedemail infoCentAccountUsedan IMGroupSSOTFind aProviderProviderOneHIPPAUsed themembersname duringthe callFind aSpecialistAskedmember ifthey hadotherinsuranceUSScriptUsedCRMUsed thePDL forMedicationsEscalateda call tomanagerVerifiedmembersmailingaddressUsed aTranslatorAuthorizedCallerAmbetterUsed theProvidertool for aCPT CodeTransferreda callMyHealthpaysThankedtheCaller!

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Alternate Contact
  2. AHCC
  3. Asked/Or confirmed email info
  4. Cent Account
  5. Used an IM Group
  6. SSOT
  7. Find a Provider
  8. Provider One
  9. HIPPA
  10. Used the members name during the call
  11. Find a Specialist
  12. Asked member if they had other insurance
  13. US Script
  14. Used CRM
  15. Used the PDL for Medications
  16. Escalated a call to manager
  17. Verified members mailing address
  18. Used a Translator
  19. Authorized Caller
  20. Ambetter
  21. Used the Provider tool for a CPT Code
  22. Transferred a call
  23. My Healthpays
  24. Thanked the Caller!