Used theProvidertool for aCPT CodeFind aSpecialistAuthorizedCallerUsed aTranslatorUsedan IMGroupHIPPAUsed thePDL forMedicationsFind aProviderCentAccountThankedtheCaller!AHCCUsedCRMAlternateContactVerifiedmembersmailingaddressProviderOneUSScriptUsed themembersname duringthe callMyHealthpaysAmbetterTransferreda callEscalateda call tomanagerAsked/Orconfirmedemail infoSSOTAskedmember ifthey hadotherinsuranceUsed theProvidertool for aCPT CodeFind aSpecialistAuthorizedCallerUsed aTranslatorUsedan IMGroupHIPPAUsed thePDL forMedicationsFind aProviderCentAccountThankedtheCaller!AHCCUsedCRMAlternateContactVerifiedmembersmailingaddressProviderOneUSScriptUsed themembersname duringthe callMyHealthpaysAmbetterTransferreda callEscalateda call tomanagerAsked/Orconfirmedemail infoSSOTAskedmember ifthey hadotherinsurance

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the Provider tool for a CPT Code
  2. Find a Specialist
  3. Authorized Caller
  4. Used a Translator
  5. Used an IM Group
  6. HIPPA
  7. Used the PDL for Medications
  8. Find a Provider
  9. Cent Account
  10. Thanked the Caller!
  11. AHCC
  12. Used CRM
  13. Alternate Contact
  14. Verified members mailing address
  15. Provider One
  16. US Script
  17. Used the members name during the call
  18. My Healthpays
  19. Ambetter
  20. Transferred a call
  21. Escalated a call to manager
  22. Asked/Or confirmed email info
  23. SSOT
  24. Asked member if they had other insurance