USScriptSSOTUsed theProvidertool for aCPT CodeAHCCUsed thePDL forMedicationsThankedtheCaller!AmbetterMyHealthpaysUsedan IMGroupUsed aTranslatorUsed themembersname duringthe callAlternateContactEscalateda call tomanagerFind aProviderAuthorizedCallerVerifiedmembersmailingaddressAsked/Orconfirmedemail infoFind aSpecialistUsedCRMCentAccountProviderOneAskedmember ifthey hadotherinsuranceHIPPATransferreda callUSScriptSSOTUsed theProvidertool for aCPT CodeAHCCUsed thePDL forMedicationsThankedtheCaller!AmbetterMyHealthpaysUsedan IMGroupUsed aTranslatorUsed themembersname duringthe callAlternateContactEscalateda call tomanagerFind aProviderAuthorizedCallerVerifiedmembersmailingaddressAsked/Orconfirmedemail infoFind aSpecialistUsedCRMCentAccountProviderOneAskedmember ifthey hadotherinsuranceHIPPATransferreda call

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. US Script
  2. SSOT
  3. Used the Provider tool for a CPT Code
  4. AHCC
  5. Used the PDL for Medications
  6. Thanked the Caller!
  7. Ambetter
  8. My Healthpays
  9. Used an IM Group
  10. Used a Translator
  11. Used the members name during the call
  12. Alternate Contact
  13. Escalated a call to manager
  14. Find a Provider
  15. Authorized Caller
  16. Verified members mailing address
  17. Asked/Or confirmed email info
  18. Find a Specialist
  19. Used CRM
  20. Cent Account
  21. Provider One
  22. Asked member if they had other insurance
  23. HIPPA
  24. Transferred a call