ThankedtheCaller!Used thePDL forMedicationsSSOTAuthorizedCallerUsedan IMGroupAskedmember ifthey hadotherinsuranceFind aProviderUsed aTranslatorCentAccountUsed theProvidertool for aCPT CodeAlternateContactAHCCHIPPAMyHealthpaysEscalateda call tomanagerUsedCRMAsked/Orconfirmedemail infoUsed themembersname duringthe callVerifiedmembersmailingaddressFind aSpecialistAmbetterProviderOneTransferreda callUSScriptThankedtheCaller!Used thePDL forMedicationsSSOTAuthorizedCallerUsedan IMGroupAskedmember ifthey hadotherinsuranceFind aProviderUsed aTranslatorCentAccountUsed theProvidertool for aCPT CodeAlternateContactAHCCHIPPAMyHealthpaysEscalateda call tomanagerUsedCRMAsked/Orconfirmedemail infoUsed themembersname duringthe callVerifiedmembersmailingaddressFind aSpecialistAmbetterProviderOneTransferreda callUSScript

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked the Caller!
  2. Used the PDL for Medications
  3. SSOT
  4. Authorized Caller
  5. Used an IM Group
  6. Asked member if they had other insurance
  7. Find a Provider
  8. Used a Translator
  9. Cent Account
  10. Used the Provider tool for a CPT Code
  11. Alternate Contact
  12. AHCC
  13. HIPPA
  14. My Healthpays
  15. Escalated a call to manager
  16. Used CRM
  17. Asked/Or confirmed email info
  18. Used the members name during the call
  19. Verified members mailing address
  20. Find a Specialist
  21. Ambetter
  22. Provider One
  23. Transferred a call
  24. US Script