VerifiedmembersmailingaddressAsked/Orconfirmedemail infoAlternateContactAHCCCentAccountFind aSpecialistSSOTProviderOneUSScriptFind aProviderUsed themembersname duringthe callUsedan IMGroupAmbetterUsed theProvidertool for aCPT CodeAskedmember ifthey hadotherinsuranceUsed thePDL forMedicationsEscalateda call tomanagerUsed aTranslatorHIPPAThankedtheCaller!Transferreda callMyHealthpaysAuthorizedCallerUsedCRMVerifiedmembersmailingaddressAsked/Orconfirmedemail infoAlternateContactAHCCCentAccountFind aSpecialistSSOTProviderOneUSScriptFind aProviderUsed themembersname duringthe callUsedan IMGroupAmbetterUsed theProvidertool for aCPT CodeAskedmember ifthey hadotherinsuranceUsed thePDL forMedicationsEscalateda call tomanagerUsed aTranslatorHIPPAThankedtheCaller!Transferreda callMyHealthpaysAuthorizedCallerUsedCRM

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified members mailing address
  2. Asked/Or confirmed email info
  3. Alternate Contact
  4. AHCC
  5. Cent Account
  6. Find a Specialist
  7. SSOT
  8. Provider One
  9. US Script
  10. Find a Provider
  11. Used the members name during the call
  12. Used an IM Group
  13. Ambetter
  14. Used the Provider tool for a CPT Code
  15. Asked member if they had other insurance
  16. Used the PDL for Medications
  17. Escalated a call to manager
  18. Used a Translator
  19. HIPPA
  20. Thanked the Caller!
  21. Transferred a call
  22. My Healthpays
  23. Authorized Caller
  24. Used CRM