Askedmember ifthey hadotherinsuranceMyHealthpaysUsedCRMAuthorizedCallerCentAccountUsed aTranslatorUsed thePDL forMedicationsAsked/Orconfirmedemail infoSSOTFind aSpecialistAlternateContactHIPPAAmbetterThankedtheCaller!VerifiedmembersmailingaddressUsed theProvidertool for aCPT CodeFind aProviderUsedan IMGroupProviderOneUsed themembersname duringthe callUSScriptEscalateda call tomanagerTransferreda callAHCCAskedmember ifthey hadotherinsuranceMyHealthpaysUsedCRMAuthorizedCallerCentAccountUsed aTranslatorUsed thePDL forMedicationsAsked/Orconfirmedemail infoSSOTFind aSpecialistAlternateContactHIPPAAmbetterThankedtheCaller!VerifiedmembersmailingaddressUsed theProvidertool for aCPT CodeFind aProviderUsedan IMGroupProviderOneUsed themembersname duringthe callUSScriptEscalateda call tomanagerTransferreda callAHCC

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked member if they had other insurance
  2. My Healthpays
  3. Used CRM
  4. Authorized Caller
  5. Cent Account
  6. Used a Translator
  7. Used the PDL for Medications
  8. Asked/Or confirmed email info
  9. SSOT
  10. Find a Specialist
  11. Alternate Contact
  12. HIPPA
  13. Ambetter
  14. Thanked the Caller!
  15. Verified members mailing address
  16. Used the Provider tool for a CPT Code
  17. Find a Provider
  18. Used an IM Group
  19. Provider One
  20. Used the members name during the call
  21. US Script
  22. Escalated a call to manager
  23. Transferred a call
  24. AHCC