CentAccountTransferreda callVerifiedmembersmailingaddressUsedCRMUsed themembersname duringthe callAuthorizedCallerThankedtheCaller!MyHealthpaysAHCCUsedan IMGroupUsed theProvidertool for aCPT CodeEscalateda call tomanagerAmbetterFind aSpecialistUsed aTranslatorFind aProviderProviderOneSSOTUSScriptAsked/Orconfirmedemail infoAlternateContactUsed thePDL forMedicationsHIPPAAskedmember ifthey hadotherinsuranceCentAccountTransferreda callVerifiedmembersmailingaddressUsedCRMUsed themembersname duringthe callAuthorizedCallerThankedtheCaller!MyHealthpaysAHCCUsedan IMGroupUsed theProvidertool for aCPT CodeEscalateda call tomanagerAmbetterFind aSpecialistUsed aTranslatorFind aProviderProviderOneSSOTUSScriptAsked/Orconfirmedemail infoAlternateContactUsed thePDL forMedicationsHIPPAAskedmember ifthey hadotherinsurance

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cent Account
  2. Transferred a call
  3. Verified members mailing address
  4. Used CRM
  5. Used the members name during the call
  6. Authorized Caller
  7. Thanked the Caller!
  8. My Healthpays
  9. AHCC
  10. Used an IM Group
  11. Used the Provider tool for a CPT Code
  12. Escalated a call to manager
  13. Ambetter
  14. Find a Specialist
  15. Used a Translator
  16. Find a Provider
  17. Provider One
  18. SSOT
  19. US Script
  20. Asked/Or confirmed email info
  21. Alternate Contact
  22. Used the PDL for Medications
  23. HIPPA
  24. Asked member if they had other insurance