SSOTFind aProviderThankedtheCaller!VerifiedmembersmailingaddressProviderOneMyHealthpaysAuthorizedCallerAlternateContactCentAccountUsed theProvidertool for aCPT CodeUsedan IMGroupUsed thePDL forMedicationsUSScriptTransferreda callEscalateda call tomanagerUsedCRMUsed themembersname duringthe callAHCCAskedmember ifthey hadotherinsuranceUsed aTranslatorAsked/Orconfirmedemail infoHIPPAFind aSpecialistAmbetterSSOTFind aProviderThankedtheCaller!VerifiedmembersmailingaddressProviderOneMyHealthpaysAuthorizedCallerAlternateContactCentAccountUsed theProvidertool for aCPT CodeUsedan IMGroupUsed thePDL forMedicationsUSScriptTransferreda callEscalateda call tomanagerUsedCRMUsed themembersname duringthe callAHCCAskedmember ifthey hadotherinsuranceUsed aTranslatorAsked/Orconfirmedemail infoHIPPAFind aSpecialistAmbetter

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SSOT
  2. Find a Provider
  3. Thanked the Caller!
  4. Verified members mailing address
  5. Provider One
  6. My Healthpays
  7. Authorized Caller
  8. Alternate Contact
  9. Cent Account
  10. Used the Provider tool for a CPT Code
  11. Used an IM Group
  12. Used the PDL for Medications
  13. US Script
  14. Transferred a call
  15. Escalated a call to manager
  16. Used CRM
  17. Used the members name during the call
  18. AHCC
  19. Asked member if they had other insurance
  20. Used a Translator
  21. Asked/Or confirmed email info
  22. HIPPA
  23. Find a Specialist
  24. Ambetter