UsedCRMAskedmember ifthey hadotherinsuranceAmbetterUsed theProvidertool for aCPT CodeEscalateda call tomanagerFind aSpecialistUSScriptAlternateContactSSOTUsed themembersname duringthe callTransferreda callAsked/Orconfirmedemail infoFind aProviderMyHealthpaysCentAccountVerifiedmembersmailingaddressUsedan IMGroupUsed aTranslatorHIPPAUsed thePDL forMedicationsProviderOneAuthorizedCallerAHCCThankedtheCaller!UsedCRMAskedmember ifthey hadotherinsuranceAmbetterUsed theProvidertool for aCPT CodeEscalateda call tomanagerFind aSpecialistUSScriptAlternateContactSSOTUsed themembersname duringthe callTransferreda callAsked/Orconfirmedemail infoFind aProviderMyHealthpaysCentAccountVerifiedmembersmailingaddressUsedan IMGroupUsed aTranslatorHIPPAUsed thePDL forMedicationsProviderOneAuthorizedCallerAHCCThankedtheCaller!

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used CRM
  2. Asked member if they had other insurance
  3. Ambetter
  4. Used the Provider tool for a CPT Code
  5. Escalated a call to manager
  6. Find a Specialist
  7. US Script
  8. Alternate Contact
  9. SSOT
  10. Used the members name during the call
  11. Transferred a call
  12. Asked/Or confirmed email info
  13. Find a Provider
  14. My Healthpays
  15. Cent Account
  16. Verified members mailing address
  17. Used an IM Group
  18. Used a Translator
  19. HIPPA
  20. Used the PDL for Medications
  21. Provider One
  22. Authorized Caller
  23. AHCC
  24. Thanked the Caller!