Used thePDL forMedicationsProviderOneHIPPAAsked/Orconfirmedemail infoUsedan IMGroupAmbetterFind aProviderVerifiedmembersmailingaddressEscalateda call tomanagerAHCCUsedCRMAlternateContactUsed themembersname duringthe callCentAccountAskedmember ifthey hadotherinsuranceAuthorizedCallerTransferreda callThankedtheCaller!USScriptUsed aTranslatorMyHealthpaysSSOTFind aSpecialistUsed theProvidertool for aCPT CodeUsed thePDL forMedicationsProviderOneHIPPAAsked/Orconfirmedemail infoUsedan IMGroupAmbetterFind aProviderVerifiedmembersmailingaddressEscalateda call tomanagerAHCCUsedCRMAlternateContactUsed themembersname duringthe callCentAccountAskedmember ifthey hadotherinsuranceAuthorizedCallerTransferreda callThankedtheCaller!USScriptUsed aTranslatorMyHealthpaysSSOTFind aSpecialistUsed theProvidertool for aCPT Code

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the PDL for Medications
  2. Provider One
  3. HIPPA
  4. Asked/Or confirmed email info
  5. Used an IM Group
  6. Ambetter
  7. Find a Provider
  8. Verified members mailing address
  9. Escalated a call to manager
  10. AHCC
  11. Used CRM
  12. Alternate Contact
  13. Used the members name during the call
  14. Cent Account
  15. Asked member if they had other insurance
  16. Authorized Caller
  17. Transferred a call
  18. Thanked the Caller!
  19. US Script
  20. Used a Translator
  21. My Healthpays
  22. SSOT
  23. Find a Specialist
  24. Used the Provider tool for a CPT Code