I am sosorrythat XXXDefinitely!“Thank youso much forgiving us acall about____”FabulousEfficientYou areawesome!SpectacularI cancertainly...Brilliant!You told theCM what weCAN do(Negativesituation)GreatQuestion!Absolutely!I lovethatyou....Youacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)You said“HappyAnniversary”on your callAccomplishThank you forbeing a valuedDiscoverCardmember!We appreciateyou!Marvelous!You areSOwelcome!MyPleasureYougot it!You used the 3A’s: Appreciate,Acknowledge,ActYou greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)I appreciateyou takingadvantageof XXXI am sosorrythat XXXDefinitely!“Thank youso much forgiving us acall about____”FabulousEfficientYou areawesome!SpectacularI cancertainly...Brilliant!You told theCM what weCAN do(Negativesituation)GreatQuestion!Absolutely!I lovethatyou....Youacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)You said“HappyAnniversary”on your callAccomplishThank you forbeing a valuedDiscoverCardmember!We appreciateyou!Marvelous!You areSOwelcome!MyPleasureYougot it!You used the 3A’s: Appreciate,Acknowledge,ActYou greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)I appreciateyou takingadvantageof XXX

Acknowledgement and Power Word Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am so sorry that XXX
  2. Definitely!
  3. “Thank you so much for giving us a call about ____”
  4. Fabulous
  5. Efficient
  6. You are awesome!
  7. Spectacular
  8. I can certainly...
  9. Brilliant!
  10. You told the CM what we CAN do (Negative situation)
  11. Great Question!
  12. Absolutely!
  13. I love that you....
  14. You acknowledged someone’s background noise (i.e. dog barking, baby crying)
  15. You said “Happy Anniversary” on your call
  16. Accomplish
  17. Thank you for being a valued Discover Cardmember! We appreciate you!
  18. Marvelous!
  19. You are SO welcome!
  20. My Pleasure
  21. You got it!
  22. You used the 3 A’s: Appreciate, Acknowledge, Act
  23. You greet the CM by their First Name (Last Name if it says Mr/Mrs/Ms)
  24. I appreciate you taking advantage of XXX