Yougot it!I am sosorrythat XXXBrilliant!“Thank youso much forgiving us acall about____”You areawesome!Absolutely!Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!You used the 3A’s: Appreciate,Acknowledge,ActYou greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)SpectacularI cancertainly...You said“HappyAnniversary”on your callMyPleasureMarvelous!AccomplishEfficientYouacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)I lovethatyou....You told theCM what weCAN do(Negativesituation)You areSOwelcome!GreatQuestion!I appreciateyou takingadvantageof XXXDefinitely!FabulousYougot it!I am sosorrythat XXXBrilliant!“Thank youso much forgiving us acall about____”You areawesome!Absolutely!Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!You used the 3A’s: Appreciate,Acknowledge,ActYou greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)SpectacularI cancertainly...You said“HappyAnniversary”on your callMyPleasureMarvelous!AccomplishEfficientYouacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)I lovethatyou....You told theCM what weCAN do(Negativesituation)You areSOwelcome!GreatQuestion!I appreciateyou takingadvantageof XXXDefinitely!Fabulous

Acknowledgement and Power Word Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. You got it!
  2. I am so sorry that XXX
  3. Brilliant!
  4. “Thank you so much for giving us a call about ____”
  5. You are awesome!
  6. Absolutely!
  7. Thank you for being a valued Discover Cardmember! We appreciate you!
  8. You used the 3 A’s: Appreciate, Acknowledge, Act
  9. You greet the CM by their First Name (Last Name if it says Mr/Mrs/Ms)
  10. Spectacular
  11. I can certainly...
  12. You said “Happy Anniversary” on your call
  13. My Pleasure
  14. Marvelous!
  15. Accomplish
  16. Efficient
  17. You acknowledged someone’s background noise (i.e. dog barking, baby crying)
  18. I love that you....
  19. You told the CM what we CAN do (Negative situation)
  20. You are SO welcome!
  21. Great Question!
  22. I appreciate you taking advantage of XXX
  23. Definitely!
  24. Fabulous