I am sosorrythat XXXI appreciateyou takingadvantageof XXXMyPleasureSpectacularAbsolutely!You areawesome!GreatQuestion!Brilliant!You said“HappyAnniversary”on your callFabulousYou told theCM what weCAN do(Negativesituation)You areSOwelcome!“Thank youso much forgiving us acall about____”Definitely!Youacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!Yougot it!Marvelous!I lovethatyou....EfficientI cancertainly...AccomplishYou used the 3A’s: Appreciate,Acknowledge,ActYou greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)I am sosorrythat XXXI appreciateyou takingadvantageof XXXMyPleasureSpectacularAbsolutely!You areawesome!GreatQuestion!Brilliant!You said“HappyAnniversary”on your callFabulousYou told theCM what weCAN do(Negativesituation)You areSOwelcome!“Thank youso much forgiving us acall about____”Definitely!Youacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!Yougot it!Marvelous!I lovethatyou....EfficientI cancertainly...AccomplishYou used the 3A’s: Appreciate,Acknowledge,ActYou greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)

Acknowledgement and Power Word Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am so sorry that XXX
  2. I appreciate you taking advantage of XXX
  3. My Pleasure
  4. Spectacular
  5. Absolutely!
  6. You are awesome!
  7. Great Question!
  8. Brilliant!
  9. You said “Happy Anniversary” on your call
  10. Fabulous
  11. You told the CM what we CAN do (Negative situation)
  12. You are SO welcome!
  13. “Thank you so much for giving us a call about ____”
  14. Definitely!
  15. You acknowledged someone’s background noise (i.e. dog barking, baby crying)
  16. Thank you for being a valued Discover Cardmember! We appreciate you!
  17. You got it!
  18. Marvelous!
  19. I love that you....
  20. Efficient
  21. I can certainly...
  22. Accomplish
  23. You used the 3 A’s: Appreciate, Acknowledge, Act
  24. You greet the CM by their First Name (Last Name if it says Mr/Mrs/Ms)