You told theCM what weCAN do(Negativesituation)You areawesome!Marvelous!FabulousAbsolutely!“Thank youso much forgiving us acall about____”I appreciateyou takingadvantageof XXXYougot it!Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!You areSOwelcome!EfficientI am sosorrythat XXXYouacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)MyPleasureYou said“HappyAnniversary”on your callSpectacularDefinitely!You used the 3A’s: Appreciate,Acknowledge,ActI cancertainly...GreatQuestion!I lovethatyou....AccomplishBrilliant!You greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)You told theCM what weCAN do(Negativesituation)You areawesome!Marvelous!FabulousAbsolutely!“Thank youso much forgiving us acall about____”I appreciateyou takingadvantageof XXXYougot it!Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!You areSOwelcome!EfficientI am sosorrythat XXXYouacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)MyPleasureYou said“HappyAnniversary”on your callSpectacularDefinitely!You used the 3A’s: Appreciate,Acknowledge,ActI cancertainly...GreatQuestion!I lovethatyou....AccomplishBrilliant!You greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)

Acknowledgement and Power Word Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You told the CM what we CAN do (Negative situation)
  2. You are awesome!
  3. Marvelous!
  4. Fabulous
  5. Absolutely!
  6. “Thank you so much for giving us a call about ____”
  7. I appreciate you taking advantage of XXX
  8. You got it!
  9. Thank you for being a valued Discover Cardmember! We appreciate you!
  10. You are SO welcome!
  11. Efficient
  12. I am so sorry that XXX
  13. You acknowledged someone’s background noise (i.e. dog barking, baby crying)
  14. My Pleasure
  15. You said “Happy Anniversary” on your call
  16. Spectacular
  17. Definitely!
  18. You used the 3 A’s: Appreciate, Acknowledge, Act
  19. I can certainly...
  20. Great Question!
  21. I love that you....
  22. Accomplish
  23. Brilliant!
  24. You greet the CM by their First Name (Last Name if it says Mr/Mrs/Ms)