You greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)Youacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)GreatQuestion!MyPleasureYou said“HappyAnniversary”on your callI lovethatyou....EfficientYougot it!Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!FabulousDefinitely!AccomplishYou told theCM what weCAN do(Negativesituation)You used the 3A’s: Appreciate,Acknowledge,ActI am sosorrythat XXXI appreciateyou takingadvantageof XXX“Thank youso much forgiving us acall about____”Absolutely!You areawesome!Brilliant!I cancertainly...Marvelous!SpectacularYou areSOwelcome!You greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)Youacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)GreatQuestion!MyPleasureYou said“HappyAnniversary”on your callI lovethatyou....EfficientYougot it!Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!FabulousDefinitely!AccomplishYou told theCM what weCAN do(Negativesituation)You used the 3A’s: Appreciate,Acknowledge,ActI am sosorrythat XXXI appreciateyou takingadvantageof XXX“Thank youso much forgiving us acall about____”Absolutely!You areawesome!Brilliant!I cancertainly...Marvelous!SpectacularYou areSOwelcome!

Acknowledgement and Power Word Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You greet the CM by their First Name (Last Name if it says Mr/Mrs/Ms)
  2. You acknowledged someone’s background noise (i.e. dog barking, baby crying)
  3. Great Question!
  4. My Pleasure
  5. You said “Happy Anniversary” on your call
  6. I love that you....
  7. Efficient
  8. You got it!
  9. Thank you for being a valued Discover Cardmember! We appreciate you!
  10. Fabulous
  11. Definitely!
  12. Accomplish
  13. You told the CM what we CAN do (Negative situation)
  14. You used the 3 A’s: Appreciate, Acknowledge, Act
  15. I am so sorry that XXX
  16. I appreciate you taking advantage of XXX
  17. “Thank you so much for giving us a call about ____”
  18. Absolutely!
  19. You are awesome!
  20. Brilliant!
  21. I can certainly...
  22. Marvelous!
  23. Spectacular
  24. You are SO welcome!