MyPleasureYou greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)Yougot it!GreatQuestion!Absolutely!You used the 3A’s: Appreciate,Acknowledge,ActFabulousThank you forbeing a valuedDiscoverCardmember!We appreciateyou!Marvelous!Youacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)You areSOwelcome!I cancertainly...SpectacularYou areawesome!Efficient“Thank youso much forgiving us acall about____”I appreciateyou takingadvantageof XXXDefinitely!I am sosorrythat XXXAccomplishI lovethatyou....You told theCM what weCAN do(Negativesituation)You said“HappyAnniversary”on your callBrilliant!MyPleasureYou greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)Yougot it!GreatQuestion!Absolutely!You used the 3A’s: Appreciate,Acknowledge,ActFabulousThank you forbeing a valuedDiscoverCardmember!We appreciateyou!Marvelous!Youacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)You areSOwelcome!I cancertainly...SpectacularYou areawesome!Efficient“Thank youso much forgiving us acall about____”I appreciateyou takingadvantageof XXXDefinitely!I am sosorrythat XXXAccomplishI lovethatyou....You told theCM what weCAN do(Negativesituation)You said“HappyAnniversary”on your callBrilliant!

Acknowledgement and Power Word Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Pleasure
  2. You greet the CM by their First Name (Last Name if it says Mr/Mrs/Ms)
  3. You got it!
  4. Great Question!
  5. Absolutely!
  6. You used the 3 A’s: Appreciate, Acknowledge, Act
  7. Fabulous
  8. Thank you for being a valued Discover Cardmember! We appreciate you!
  9. Marvelous!
  10. You acknowledged someone’s background noise (i.e. dog barking, baby crying)
  11. You are SO welcome!
  12. I can certainly...
  13. Spectacular
  14. You are awesome!
  15. Efficient
  16. “Thank you so much for giving us a call about ____”
  17. I appreciate you taking advantage of XXX
  18. Definitely!
  19. I am so sorry that XXX
  20. Accomplish
  21. I love that you....
  22. You told the CM what we CAN do (Negative situation)
  23. You said “Happy Anniversary” on your call
  24. Brilliant!