Brilliant!EfficientGreatQuestion!Definitely!I lovethatyou....Fabulous“Thank youso much forgiving us acall about____”Yougot it!You used the 3A’s: Appreciate,Acknowledge,ActYou told theCM what weCAN do(Negativesituation)You areawesome!You said“HappyAnniversary”on your callI appreciateyou takingadvantageof XXXAccomplishYou greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)Absolutely!I am sosorrythat XXXYou areSOwelcome!Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!I cancertainly...Marvelous!SpectacularYouacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)MyPleasureBrilliant!EfficientGreatQuestion!Definitely!I lovethatyou....Fabulous“Thank youso much forgiving us acall about____”Yougot it!You used the 3A’s: Appreciate,Acknowledge,ActYou told theCM what weCAN do(Negativesituation)You areawesome!You said“HappyAnniversary”on your callI appreciateyou takingadvantageof XXXAccomplishYou greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)Absolutely!I am sosorrythat XXXYou areSOwelcome!Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!I cancertainly...Marvelous!SpectacularYouacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)MyPleasure

Acknowledgement and Power Word Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brilliant!
  2. Efficient
  3. Great Question!
  4. Definitely!
  5. I love that you....
  6. Fabulous
  7. “Thank you so much for giving us a call about ____”
  8. You got it!
  9. You used the 3 A’s: Appreciate, Acknowledge, Act
  10. You told the CM what we CAN do (Negative situation)
  11. You are awesome!
  12. You said “Happy Anniversary” on your call
  13. I appreciate you taking advantage of XXX
  14. Accomplish
  15. You greet the CM by their First Name (Last Name if it says Mr/Mrs/Ms)
  16. Absolutely!
  17. I am so sorry that XXX
  18. You are SO welcome!
  19. Thank you for being a valued Discover Cardmember! We appreciate you!
  20. I can certainly...
  21. Marvelous!
  22. Spectacular
  23. You acknowledged someone’s background noise (i.e. dog barking, baby crying)
  24. My Pleasure