I am sosorrythat XXXGreatQuestion!Yougot it!You greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)Definitely!I lovethatyou....You areSOwelcome!You areawesome!You told theCM what weCAN do(Negativesituation)Absolutely!Marvelous!FabulousBrilliant!Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!EfficientI cancertainly...You said“HappyAnniversary”on your callYou used the 3A’s: Appreciate,Acknowledge,ActSpectacularYouacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)MyPleasureAccomplishI appreciateyou takingadvantageof XXX“Thank youso much forgiving us acall about____”I am sosorrythat XXXGreatQuestion!Yougot it!You greet theCM by theirFirst Name(Last Name if itsaysMr/Mrs/Ms)Definitely!I lovethatyou....You areSOwelcome!You areawesome!You told theCM what weCAN do(Negativesituation)Absolutely!Marvelous!FabulousBrilliant!Thank you forbeing a valuedDiscoverCardmember!We appreciateyou!EfficientI cancertainly...You said“HappyAnniversary”on your callYou used the 3A’s: Appreciate,Acknowledge,ActSpectacularYouacknowledgedsomeone’sbackground noise(i.e. dog barking,baby crying)MyPleasureAccomplishI appreciateyou takingadvantageof XXX“Thank youso much forgiving us acall about____”

Acknowledgement and Power Word Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am so sorry that XXX
  2. Great Question!
  3. You got it!
  4. You greet the CM by their First Name (Last Name if it says Mr/Mrs/Ms)
  5. Definitely!
  6. I love that you....
  7. You are SO welcome!
  8. You are awesome!
  9. You told the CM what we CAN do (Negative situation)
  10. Absolutely!
  11. Marvelous!
  12. Fabulous
  13. Brilliant!
  14. Thank you for being a valued Discover Cardmember! We appreciate you!
  15. Efficient
  16. I can certainly...
  17. You said “Happy Anniversary” on your call
  18. You used the 3 A’s: Appreciate, Acknowledge, Act
  19. Spectacular
  20. You acknowledged someone’s background noise (i.e. dog barking, baby crying)
  21. My Pleasure
  22. Accomplish
  23. I appreciate you taking advantage of XXX
  24. “Thank you so much for giving us a call about ____”