(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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use the two part closing
answer a question in the general chat
provide the total ID email or mailing address
do an aud
de-escalate a customer
use specific acknowledgement statement
warm transfer to an internal extension
fill out the customer feedback form
provide total ID talk off
use the 2 part closing again
do a callback
link an ES article in the general chat
take an escalated call
take a double escalated call
retain an account
tag an associate in something from important communication channel
request a special letter
send an account to API
direct an associate to the es article on a sme call
