(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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provide the total ID email or mailing address
retain an account
unlock an fdwc case
go to lunch on time and come back on time
follow up on a PIM
direct an associate to the es article on a sme call
warm transfer to an internal extension
de-escalate a customer
use the two part closing
link an ES article in the general chat
go to break on time and come back on time
use specific acknowledgement statement again
use specific acknowledgement statement
provide total ID talk off
take a double escalated call
fill out the customer feedback form
send an account to API
use the 2 part closing again
answer a question in the general chat
take an escalated call
do an aud
do a callback
tag an associate in something from important communication channel
