(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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link an ES article in the general chat
follow up on a PIM
use the two part closing
de-escalate a customer
unlock an fdwc case
provide total ID talk off
warm transfer to an internal extension
go to break on time and come back on time
go to lunch on time and come back on time
use specific acknowledgement statement again
provide the total ID email or mailing address
use specific acknowledgement statement
take a double escalated call
take an escalated call
retain an account
request a special letter
do an aud
do a callback
use the 2 part closing again
fill out the customer feedback form
tag an associate in something from important communication channel
answer a question in the general chat
direct an associate to the es article on a sme call
