(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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retain an account
take an escalated call
take a double escalated call
go to break on time and come back on time
tag an associate in something from important communication channel
do an aud
send an account to API
use specific acknowledgement statement
fill out the customer feedback form
go to lunch on time and come back on time
link an ES article in the general chat
do a callback
follow up on a PIM
use the two part closing
unlock an fdwc case
use the 2 part closing again
use specific acknowledgement statement again
request a special letter
de-escalate a customer
answer a question in the general chat
warm transfer to an internal extension
provide the total ID email or mailing address
provide total ID talk off
direct an associate to the es article on a sme call
