(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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retain an account
follow up on a PIM
direct an associate to the es article on a sme call
de-escalate a customer
use specific acknowledgement statement again
do an aud
answer a question in the general chat
tag an associate in something from important communication channel