do acallbackfollowup on aPIMrequesta specialletterprovide thetotal ID emailor mailingaddressretainanaccountdirect anassociate tothe es articleon a smecallanswer aquestion inthe generalchattake adoubleescalatedcalluse specificacknowledgementstatement againsend anaccountto APIuse thetwo partclosinggo to lunchon time andcome backon timelink an ESarticle inthe generalchattag anassociate insomething fromimportantcommunicationchannelgo to breakon time andcome backon timede-escalate acustomeruse the 2partclosingagaindo anaudtake anescalatedcallunlockan fdwccasefill out thecustomerfeedbackformuse specificacknowledgementstatementprovidetotal IDtalk offwarmtransfer toan internalextensiondo acallbackfollowup on aPIMrequesta specialletterprovide thetotal ID emailor mailingaddressretainanaccountdirect anassociate tothe es articleon a smecallanswer aquestion inthe generalchattake adoubleescalatedcalluse specificacknowledgementstatement againsend anaccountto APIuse thetwo partclosinggo to lunchon time andcome backon timelink an ESarticle inthe generalchattag anassociate insomething fromimportantcommunicationchannelgo to breakon time andcome backon timede-escalate acustomeruse the 2partclosingagaindo anaudtake anescalatedcallunlockan fdwccasefill out thecustomerfeedbackformuse specificacknowledgementstatementprovidetotal IDtalk offwarmtransfer toan internalextension

Chill Room Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. do a callback
  2. follow up on a PIM
  3. request a special letter
  4. provide the total ID email or mailing address
  5. retain an account
  6. direct an associate to the es article on a sme call
  7. answer a question in the general chat
  8. take a double escalated call
  9. use specific acknowledgement statement again
  10. send an account to API
  11. use the two part closing
  12. go to lunch on time and come back on time
  13. link an ES article in the general chat
  14. tag an associate in something from important communication channel
  15. go to break on time and come back on time
  16. de-escalate a customer
  17. use the 2 part closing again
  18. do an aud
  19. take an escalated call
  20. unlock an fdwc case
  21. fill out the customer feedback form
  22. use specific acknowledgement statement
  23. provide total ID talk off
  24. warm transfer to an internal extension