(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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de-escalate a customer
request a special letter
warm transfer to an internal extension
take an escalated call
retain an account
direct an associate to the es article on a sme call
provide total ID talk off
answer a question in the general chat
use specific acknowledgement statement
do a callback
use specific acknowledgement statement again
go to break on time and come back on time
provide the total ID email or mailing address
unlock an fdwc case
go to lunch on time and come back on time
use the 2 part closing again
use the two part closing
tag an associate in something from important communication channel
