ReturnsSLAShippingSLARefundfailureEnterroamingcallHighfraudscoreWitnessan FOCPaymentverificationInvoicerequestReplacementPromo codeTransfera callStockavailabilityAPOshippingSLAWitnessanescalationAdd ahyperlinkto anemailProductrecommendationPromorequestProPrograminquiryAddresschangewith UPSBulkbuyerLostpackageclaimWrongemailprovided atcheckoutPOBoxPSRredirectReferencean SOPon Arc’netReturnsSLAShippingSLARefundfailureEnterroamingcallHighfraudscoreWitnessan FOCPaymentverificationInvoicerequestReplacementPromo codeTransfera callStockavailabilityAPOshippingSLAWitnessanescalationAdd ahyperlinkto anemailProductrecommendationPromorequestProPrograminquiryAddresschangewith UPSBulkbuyerLostpackageclaimWrongemailprovided atcheckoutPOBoxPSRredirectReferencean SOPon Arc’net

Shadowing Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Returns SLA
  2. Shipping SLA
  3. Refund failure
  4. Enter roaming call
  5. High fraud score
  6. Witness an FOC
  7. Payment verification
  8. Invoice request
  9. Replacement Promo code
  10. Transfer a call
  11. Stock availability
  12. APO shipping SLA
  13. Witness an escalation
  14. Add a hyperlink to an email
  15. Product recommendation
  16. Promo request
  17. Pro Program inquiry
  18. Address change with UPS
  19. Bulk buyer
  20. Lost package claim
  21. Wrong email provided at checkout
  22. PO Box
  23. PSR redirect
  24. Reference an SOP on Arc’net