WitnessanescalationPromorequestReferencean SOPon Arc’netReplacementPromo codeLostpackageclaimAddresschangewith UPSInvoicerequestTransfera callReturnsSLABulkbuyerPOBoxAdd ahyperlinkto anemailAPOshippingSLAPaymentverificationWrongemailprovided atcheckoutShippingSLARefundfailurePSRredirectWitnessan FOCProductrecommendationEnterroamingcallStockavailabilityProPrograminquiryHighfraudscoreWitnessanescalationPromorequestReferencean SOPon Arc’netReplacementPromo codeLostpackageclaimAddresschangewith UPSInvoicerequestTransfera callReturnsSLABulkbuyerPOBoxAdd ahyperlinkto anemailAPOshippingSLAPaymentverificationWrongemailprovided atcheckoutShippingSLARefundfailurePSRredirectWitnessan FOCProductrecommendationEnterroamingcallStockavailabilityProPrograminquiryHighfraudscore

Shadowing Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Witness an escalation
  2. Promo request
  3. Reference an SOP on Arc’net
  4. Replacement Promo code
  5. Lost package claim
  6. Address change with UPS
  7. Invoice request
  8. Transfer a call
  9. Returns SLA
  10. Bulk buyer
  11. PO Box
  12. Add a hyperlink to an email
  13. APO shipping SLA
  14. Payment verification
  15. Wrong email provided at checkout
  16. Shipping SLA
  17. Refund failure
  18. PSR redirect
  19. Witness an FOC
  20. Product recommendation
  21. Enter roaming call
  22. Stock availability
  23. Pro Program inquiry
  24. High fraud score