ReturnsSLAHighfraudscoreBulkbuyerAPOshippingSLARefundfailureInvoicerequestEnterroamingcallReferencean SOPon Arc’netAdd ahyperlinkto anemailWrongemailprovided atcheckoutStockavailabilityProPrograminquiryProductrecommendationLostpackageclaimPromorequestPaymentverificationPSRredirectPOBoxShippingSLAWitnessanescalationWitnessan FOCTransfera callAddresschangewith UPSReplacementPromo codeReturnsSLAHighfraudscoreBulkbuyerAPOshippingSLARefundfailureInvoicerequestEnterroamingcallReferencean SOPon Arc’netAdd ahyperlinkto anemailWrongemailprovided atcheckoutStockavailabilityProPrograminquiryProductrecommendationLostpackageclaimPromorequestPaymentverificationPSRredirectPOBoxShippingSLAWitnessanescalationWitnessan FOCTransfera callAddresschangewith UPSReplacementPromo code

Shadowing Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Returns SLA
  2. High fraud score
  3. Bulk buyer
  4. APO shipping SLA
  5. Refund failure
  6. Invoice request
  7. Enter roaming call
  8. Reference an SOP on Arc’net
  9. Add a hyperlink to an email
  10. Wrong email provided at checkout
  11. Stock availability
  12. Pro Program inquiry
  13. Product recommendation
  14. Lost package claim
  15. Promo request
  16. Payment verification
  17. PSR redirect
  18. PO Box
  19. Shipping SLA
  20. Witness an escalation
  21. Witness an FOC
  22. Transfer a call
  23. Address change with UPS
  24. Replacement Promo code