KBs, Youtube, Tech support, Group chat, TL, TMs Invisible and close Zendesk Any computer/Mcadmin tools 25 mins Search bar in tech support Msg TL Human interaction and empathy Tech support Ping Away Transfer client training Record screen, screenshots Manager Ping coaching and development reach out to a TA or TSE Intuit Wikis Follow Up Email Invisible and keep zendesk open Outlook 5 minute check-in Wifi or Hot Spot Ethernet Cord 90% team meeting KBs, Youtube, Tech support, Group chat, TL, TMs Invisible and close Zendesk Any computer/Mcadmin tools 25 mins Search bar in tech support Msg TL Human interaction and empathy Tech support Ping Away Transfer client training Record screen, screenshots Manager Ping coaching and development reach out to a TA or TSE Intuit Wikis Follow Up Email Invisible and keep zendesk open Outlook 5 minute check-in Wifi or Hot Spot Ethernet Cord 90% team meeting
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-KBs, Youtube, Tech support, Group chat, TL, TMs
O-Invisible and close Zendesk
B-Any computer/Mcadmin tools
I-25 mins
N-Search bar in tech support
B-Msg TL
B-Human interaction and empathy
N-Tech support Ping
O-Away
G-Transfer
G-client training
O-Record screen, screenshots
I-Manager Ping
I-coaching and development
O-reach out to a TA or TSE
G-Intuit Wikis
O-Follow Up Email
B-Invisible and keep zendesk open
G-Outlook
B-5 minute check-in
I-Wifi or Hot Spot
G-Ethernet Cord
N-90%
N-team meeting