25 mins Invisible and close Zendesk reach out to a TA or TSE Away client training Invisible and keep zendesk open Tech support Ping Human interaction and empathy Manager Ping Transfer Wifi or Hot Spot 90% 5 minute check-in KBs, Youtube, Tech support, Group chat, TL, TMs Outlook team meeting coaching and development Msg TL Follow Up Email Any computer/Mcadmin tools Ethernet Cord Search bar in tech support Intuit Wikis Record screen, screenshots 25 mins Invisible and close Zendesk reach out to a TA or TSE Away client training Invisible and keep zendesk open Tech support Ping Human interaction and empathy Manager Ping Transfer Wifi or Hot Spot 90% 5 minute check-in KBs, Youtube, Tech support, Group chat, TL, TMs Outlook team meeting coaching and development Msg TL Follow Up Email Any computer/Mcadmin tools Ethernet Cord Search bar in tech support Intuit Wikis Record screen, screenshots
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-25 mins
O-Invisible and close Zendesk
O-reach out to a TA or TSE
O-Away
G-client training
B-Invisible and keep zendesk open
N-Tech support Ping
B-Human interaction and empathy
I-Manager Ping
G-Transfer
I-Wifi or Hot Spot
N-90%
B-5 minute check-in
I-KBs, Youtube, Tech support, Group chat, TL, TMs
G-Outlook
N-team meeting
I-coaching and development
B-Msg TL
O-Follow Up Email
B-Any computer/Mcadmin tools
G-Ethernet Cord
N-Search bar in tech support
G-Intuit Wikis
O-Record screen, screenshots