coaching and development Intuit Wikis Invisible and keep zendesk open Record screen, screenshots Human interaction and empathy Wifi or Hot Spot team meeting KBs, Youtube, Tech support, Group chat, TL, TMs reach out to a TA or TSE Invisible and close Zendesk Msg TL Tech support Ping Ethernet Cord 90% Transfer Follow Up Email 25 mins Search bar in tech support Any computer/Mcadmin tools Outlook Manager Ping Away 5 minute check-in client training coaching and development Intuit Wikis Invisible and keep zendesk open Record screen, screenshots Human interaction and empathy Wifi or Hot Spot team meeting KBs, Youtube, Tech support, Group chat, TL, TMs reach out to a TA or TSE Invisible and close Zendesk Msg TL Tech support Ping Ethernet Cord 90% Transfer Follow Up Email 25 mins Search bar in tech support Any computer/Mcadmin tools Outlook Manager Ping Away 5 minute check-in client training
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-coaching and development
G-Intuit Wikis
B-Invisible and keep zendesk open
O-Record screen, screenshots
B-Human interaction and empathy
I-Wifi or Hot Spot
N-team meeting
I-KBs, Youtube, Tech support, Group chat, TL, TMs
O-reach out to a TA or TSE
O-Invisible and close Zendesk
B-Msg TL
N-Tech support Ping
G-Ethernet Cord
N-90%
G-Transfer
O-Follow Up Email
I-25 mins
N-Search bar in tech support
B-Any computer/Mcadmin tools
G-Outlook
I-Manager Ping
O-Away
B-5 minute check-in
G-client training