team meeting Manager Ping Record screen, screenshots Transfer Away 5 minute check-in Tech support Ping Invisible and keep zendesk open 90% KBs, Youtube, Tech support, Group chat, TL, TMs coaching and development Wifi or Hot Spot Ethernet Cord Human interaction and empathy reach out to a TA or TSE Intuit Wikis Any computer/Mcadmin tools Invisible and close Zendesk client training Outlook 25 mins Follow Up Email Msg TL Search bar in tech support team meeting Manager Ping Record screen, screenshots Transfer Away 5 minute check-in Tech support Ping Invisible and keep zendesk open 90% KBs, Youtube, Tech support, Group chat, TL, TMs coaching and development Wifi or Hot Spot Ethernet Cord Human interaction and empathy reach out to a TA or TSE Intuit Wikis Any computer/Mcadmin tools Invisible and close Zendesk client training Outlook 25 mins Follow Up Email Msg TL Search bar in tech support
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-team meeting
I-Manager Ping
O-Record screen, screenshots
G-Transfer
O-Away
B-5 minute check-in
N-Tech support Ping
B-Invisible and keep zendesk open
N-90%
I-KBs, Youtube, Tech support, Group chat, TL, TMs
I-coaching and development
I-Wifi or Hot Spot
G-Ethernet Cord
B-Human interaction and empathy
O-reach out to a TA or TSE
G-Intuit Wikis
B-Any computer/Mcadmin tools
O-Invisible and close Zendesk
G-client training
G-Outlook
I-25 mins
O-Follow Up Email
B-Msg TL
N-Search bar in tech support