coaching and development 90% Intuit Wikis Away Invisible and close Zendesk Tech support Ping 25 mins Transfer reach out to a TA or TSE Wifi or Hot Spot Ethernet Cord Record screen, screenshots Any computer/Mcadmin tools 5 minute check-in Manager Ping Outlook Search bar in tech support team meeting KBs, Youtube, Tech support, Group chat, TL, TMs Invisible and keep zendesk open Msg TL Human interaction and empathy client training Follow Up Email coaching and development 90% Intuit Wikis Away Invisible and close Zendesk Tech support Ping 25 mins Transfer reach out to a TA or TSE Wifi or Hot Spot Ethernet Cord Record screen, screenshots Any computer/Mcadmin tools 5 minute check-in Manager Ping Outlook Search bar in tech support team meeting KBs, Youtube, Tech support, Group chat, TL, TMs Invisible and keep zendesk open Msg TL Human interaction and empathy client training Follow Up Email
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-coaching and development
N-90%
G-Intuit Wikis
O-Away
O-Invisible and close Zendesk
N-Tech support Ping
I-25 mins
G-Transfer
O-reach out to a TA or TSE
I-Wifi or Hot Spot
G-Ethernet Cord
O-Record screen, screenshots
B-Any computer/Mcadmin tools
B-5 minute check-in
I-Manager Ping
G-Outlook
N-Search bar in tech support
N-team meeting
I-KBs, Youtube, Tech support, Group chat, TL, TMs
B-Invisible and keep zendesk open
B-Msg TL
B-Human interaction and empathy
G-client training
O-Follow Up Email