Record screen, screenshots Manager Ping Transfer Search bar in tech support Human interaction and empathy Invisible and keep zendesk open KBs, Youtube, Tech support, Group chat, TL, TMs Any computer/Mcadmin tools 90% coaching and development reach out to a TA or TSE Invisible and close Zendesk 5 minute check-in Away Ethernet Cord Follow Up Email Intuit Wikis Wifi or Hot Spot Msg TL team meeting Tech support Ping Outlook client training 25 mins Record screen, screenshots Manager Ping Transfer Search bar in tech support Human interaction and empathy Invisible and keep zendesk open KBs, Youtube, Tech support, Group chat, TL, TMs Any computer/Mcadmin tools 90% coaching and development reach out to a TA or TSE Invisible and close Zendesk 5 minute check-in Away Ethernet Cord Follow Up Email Intuit Wikis Wifi or Hot Spot Msg TL team meeting Tech support Ping Outlook client training 25 mins
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Record screen, screenshots
I-Manager Ping
G-Transfer
N-Search bar in tech support
B-Human interaction and empathy
B-Invisible and keep zendesk open
I-KBs, Youtube, Tech support, Group chat, TL, TMs
B-Any computer/Mcadmin tools
N-90%
I-coaching and development
O-reach out to a TA or TSE
O-Invisible and close Zendesk
B-5 minute check-in
O-Away
G-Ethernet Cord
O-Follow Up Email
G-Intuit Wikis
I-Wifi or Hot Spot
B-Msg TL
N-team meeting
N-Tech support Ping
G-Outlook
G-client training
I-25 mins