Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer satisfaction
Service quality
Service culture
Customer care
Customer support
Service recovery
Professionalism
Service level agreement
Customer-centric
Customer interaction
Follow-up and follow-through
First call resolution
Timeliness
Active listening
Customer loyalty
Problem-solving skills
Customer relationship
Customer experience
Customer needs
Personalization
Respect
Responsiveness
Customer retention
Effective communication
Empathy
Customer feedback