Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer relationship
Customer-centric
Customer interaction
Professionalism
Timeliness
Service quality
Service level agreement
Service culture
First call resolution
Respect
Service recovery
Customer needs
Customer care
Customer feedback
Customer loyalty
Customer retention
Customer support
Empathy
Customer experience
Active listening
Effective communication
Personalization
Problem-solving skills
Customer satisfaction
Responsiveness
Follow-up and follow-through