Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Respect
Service culture
Customer relationship
Timeliness
First call resolution
Customer satisfaction
Personalization
Service level agreement
Professionalism
Customer support
Active listening
Customer needs
Customer experience
Responsiveness
Customer care
Service quality
Customer loyalty
Effective communication
Customer retention
Customer feedback
Customer interaction
Service recovery
Customer-centric
Problem-solving skills
Follow-up and follow-through
Empathy