Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Customer relationship
First call resolution
Personalization
Customer support
Customer needs
Active listening
Customer care
Customer loyalty
Customer satisfaction
Customer experience
Timeliness
Service culture
Customer retention
Responsiveness
Professionalism
Service recovery
Customer feedback
Customer-centric
Service quality
Respect
Problem-solving skills
Service level agreement
Customer interaction
Effective communication
Empathy
Follow-up and follow-through