Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Timeliness
Empathy
First call resolution
Service level agreement
Professionalism
Effective communication
Customer loyalty
Service quality
Customer interaction
Customer support
Customer experience
Service culture
Customer relationship
Problem-solving skills
Customer retention
Customer satisfaction
Follow-up and follow-through
Service recovery
Responsiveness
Customer care
Active listening
Personalization
Customer feedback
Customer-centric
Respect
Customer needs