Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Service level agreement
Personalization
Professionalism
Empathy
Customer retention
Customer-centric
First call resolution
Customer loyalty
Customer feedback
Customer experience
Customer care
Timeliness
Responsiveness
Customer satisfaction
Problem-solving skills
Customer support
Follow-up and follow-through
Customer relationship
Customer needs
Service culture
Customer interaction
Active listening
Respect
Service quality
Effective communication
Service recovery