Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

Format: Size

Service culture
Customer support
Empathy
Customer interaction
Customer experience
Service level agreement
Customer loyalty
Professionalism
Customer feedback
Customer care
First call resolution
Active listening
Problem-solving skills
Responsiveness
Personalization
Customer relationship
Customer satisfaction
Effective communication
Service recovery
Respect
Timeliness
Service quality
Customer needs
Follow-up and follow-through
Customer-centric
Customer retention