PasswordexpiredThey want tochange thefunctions of anapplication thatwe have nocontrol of"My computeris not working"(doesn'tprovideexplanation)"You aretrackingthe thingswe do"Did notback-up"I got anewphone"I just boughtthis, can youmake it workDriveissues"Itworkedbefore"PrinterIssues(insert name)did that lasttime(proceedsto ask us not tofollow outprocess)Noticket"Do I haveto do thisall thetime"LostdeviceQuestionsaboutnothing to dowith ourdepartmentHas had theissue for awhile butnow itsurgentForgotpassword"I triedeverything"Wifi isnotworkingThey knownothing, butthat you arewrongTwo factorauthenticationbut they lefttheir phone athomeMACUSERIssue solvedbyREBOOTINGExpediteI am not theonly one havingthe issue (noother ticketsabout issue)PasswordexpiredThey want tochange thefunctions of anapplication thatwe have nocontrol of"My computeris not working"(doesn'tprovideexplanation)"You aretrackingthe thingswe do"Did notback-up"I got anewphone"I just boughtthis, can youmake it workDriveissues"Itworkedbefore"PrinterIssues(insert name)did that lasttime(proceedsto ask us not tofollow outprocess)Noticket"Do I haveto do thisall thetime"LostdeviceQuestionsaboutnothing to dowith ourdepartmentHas had theissue for awhile butnow itsurgentForgotpassword"I triedeverything"Wifi isnotworkingThey knownothing, butthat you arewrongTwo factorauthenticationbut they lefttheir phone athomeMACUSERIssue solvedbyREBOOTINGExpediteI am not theonly one havingthe issue (noother ticketsabout issue)

Help Desk Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Password expired
  2. They want to change the functions of an application that we have no control of
  3. "My computer is not working"(doesn't provide explanation)
  4. "You are tracking the things we do"
  5. Did not back-up
  6. "I got a new phone"
  7. I just bought this, can you make it work
  8. Drive issues
  9. "It worked before"
  10. Printer Issues
  11. (insert name) did that last time(proceeds to ask us not to follow out process)
  12. No ticket
  13. "Do I have to do this all the time"
  14. Lost device
  15. Questions about nothing to do with our department
  16. Has had the issue for a while but now its urgent
  17. Forgot password
  18. "I tried everything"
  19. Wifi is not working
  20. They know nothing, but that you are wrong
  21. Two factor authentication but they left their phone at home
  22. MAC USER
  23. Issue solved by REBOOTING
  24. Expedite
  25. I am not the only one having the issue (no other tickets about issue)