NoticketThey want tochange thefunctions of anapplication thatwe have nocontrol ofWifi isnotworking"My computeris not working"(doesn'tprovideexplanation)I just boughtthis, can youmake it workThey knownothing, butthat you arewrongDid notback-up"Do I haveto do thisall thetime""Itworkedbefore""I triedeverything"LostdeviceExpediteI am not theonly one havingthe issue (noother ticketsabout issue)Has had theissue for awhile butnow itsurgent"I got anewphone"PrinterIssuesForgotpasswordPasswordexpiredDriveissuesQuestionsaboutnothing to dowith ourdepartment"You aretrackingthe thingswe do"MACUSERIssue solvedbyREBOOTING(insert name)did that lasttime(proceedsto ask us not tofollow outprocess)Two factorauthenticationbut they lefttheir phone athomeNoticketThey want tochange thefunctions of anapplication thatwe have nocontrol ofWifi isnotworking"My computeris not working"(doesn'tprovideexplanation)I just boughtthis, can youmake it workThey knownothing, butthat you arewrongDid notback-up"Do I haveto do thisall thetime""Itworkedbefore""I triedeverything"LostdeviceExpediteI am not theonly one havingthe issue (noother ticketsabout issue)Has had theissue for awhile butnow itsurgent"I got anewphone"PrinterIssuesForgotpasswordPasswordexpiredDriveissuesQuestionsaboutnothing to dowith ourdepartment"You aretrackingthe thingswe do"MACUSERIssue solvedbyREBOOTING(insert name)did that lasttime(proceedsto ask us not tofollow outprocess)Two factorauthenticationbut they lefttheir phone athome

Help Desk Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No ticket
  2. They want to change the functions of an application that we have no control of
  3. Wifi is not working
  4. "My computer is not working"(doesn't provide explanation)
  5. I just bought this, can you make it work
  6. They know nothing, but that you are wrong
  7. Did not back-up
  8. "Do I have to do this all the time"
  9. "It worked before"
  10. "I tried everything"
  11. Lost device
  12. Expedite
  13. I am not the only one having the issue (no other tickets about issue)
  14. Has had the issue for a while but now its urgent
  15. "I got a new phone"
  16. Printer Issues
  17. Forgot password
  18. Password expired
  19. Drive issues
  20. Questions about nothing to do with our department
  21. "You are tracking the things we do"
  22. MAC USER
  23. Issue solved by REBOOTING
  24. (insert name) did that last time(proceeds to ask us not to follow out process)
  25. Two factor authentication but they left their phone at home