They want tochange thefunctions of anapplication thatwe have nocontrol of"Do I haveto do thisall thetime"PasswordexpiredDriveissues"I got anewphone"They knownothing, butthat you arewrongIssue solvedbyREBOOTINGDid notback-upTwo factorauthenticationbut they lefttheir phone athomeMACUSERI am not theonly one havingthe issue (noother ticketsabout issue)PrinterIssuesExpedite"You aretrackingthe thingswe do"Noticket"I triedeverything"LostdeviceQuestionsaboutnothing to dowith ourdepartmentI just boughtthis, can youmake it work"Itworkedbefore"(insert name)did that lasttime(proceedsto ask us not tofollow outprocess)ForgotpasswordHas had theissue for awhile butnow itsurgentWifi isnotworking"My computeris not working"(doesn'tprovideexplanation)They want tochange thefunctions of anapplication thatwe have nocontrol of"Do I haveto do thisall thetime"PasswordexpiredDriveissues"I got anewphone"They knownothing, butthat you arewrongIssue solvedbyREBOOTINGDid notback-upTwo factorauthenticationbut they lefttheir phone athomeMACUSERI am not theonly one havingthe issue (noother ticketsabout issue)PrinterIssuesExpedite"You aretrackingthe thingswe do"Noticket"I triedeverything"LostdeviceQuestionsaboutnothing to dowith ourdepartmentI just boughtthis, can youmake it work"Itworkedbefore"(insert name)did that lasttime(proceedsto ask us not tofollow outprocess)ForgotpasswordHas had theissue for awhile butnow itsurgentWifi isnotworking"My computeris not working"(doesn'tprovideexplanation)

Help Desk Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. They want to change the functions of an application that we have no control of
  2. "Do I have to do this all the time"
  3. Password expired
  4. Drive issues
  5. "I got a new phone"
  6. They know nothing, but that you are wrong
  7. Issue solved by REBOOTING
  8. Did not back-up
  9. Two factor authentication but they left their phone at home
  10. MAC USER
  11. I am not the only one having the issue (no other tickets about issue)
  12. Printer Issues
  13. Expedite
  14. "You are tracking the things we do"
  15. No ticket
  16. "I tried everything"
  17. Lost device
  18. Questions about nothing to do with our department
  19. I just bought this, can you make it work
  20. "It worked before"
  21. (insert name) did that last time(proceeds to ask us not to follow out process)
  22. Forgot password
  23. Has had the issue for a while but now its urgent
  24. Wifi is not working
  25. "My computer is not working"(doesn't provide explanation)