Lostdevice"You aretrackingthe thingswe do"They want tochange thefunctions of anapplication thatwe have nocontrol ofPrinterIssues(insert name)did that lasttime(proceedsto ask us not tofollow outprocess)"I triedeverything"Did notback-upI just boughtthis, can youmake it work"Itworkedbefore"Questionsaboutnothing to dowith ourdepartmentPasswordexpired"My computeris not working"(doesn'tprovideexplanation)"Do I haveto do thisall thetime"Two factorauthenticationbut they lefttheir phone athomeThey knownothing, butthat you arewrongNoticketHas had theissue for awhile butnow itsurgentWifi isnotworkingI am not theonly one havingthe issue (noother ticketsabout issue)ForgotpasswordMACUSERDriveissuesExpediteIssue solvedbyREBOOTING"I got anewphone"Lostdevice"You aretrackingthe thingswe do"They want tochange thefunctions of anapplication thatwe have nocontrol ofPrinterIssues(insert name)did that lasttime(proceedsto ask us not tofollow outprocess)"I triedeverything"Did notback-upI just boughtthis, can youmake it work"Itworkedbefore"Questionsaboutnothing to dowith ourdepartmentPasswordexpired"My computeris not working"(doesn'tprovideexplanation)"Do I haveto do thisall thetime"Two factorauthenticationbut they lefttheir phone athomeThey knownothing, butthat you arewrongNoticketHas had theissue for awhile butnow itsurgentWifi isnotworkingI am not theonly one havingthe issue (noother ticketsabout issue)ForgotpasswordMACUSERDriveissuesExpediteIssue solvedbyREBOOTING"I got anewphone"

Help Desk Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lost device
  2. "You are tracking the things we do"
  3. They want to change the functions of an application that we have no control of
  4. Printer Issues
  5. (insert name) did that last time(proceeds to ask us not to follow out process)
  6. "I tried everything"
  7. Did not back-up
  8. I just bought this, can you make it work
  9. "It worked before"
  10. Questions about nothing to do with our department
  11. Password expired
  12. "My computer is not working"(doesn't provide explanation)
  13. "Do I have to do this all the time"
  14. Two factor authentication but they left their phone at home
  15. They know nothing, but that you are wrong
  16. No ticket
  17. Has had the issue for a while but now its urgent
  18. Wifi is not working
  19. I am not the only one having the issue (no other tickets about issue)
  20. Forgot password
  21. MAC USER
  22. Drive issues
  23. Expedite
  24. Issue solved by REBOOTING
  25. "I got a new phone"