Reducebeing in offduty statusdailyHit dailycall goal 5days aweekAsk alloutgoingpatientverifiersCompleteat least 10patientcontactsFree!Help tode-escalate acallSchedule20 WCCforJanuaryAnswerat least 5NA callsUse creativeschedulingto get acomplex visitscheduledConnect witha parent bymaking smalltalkAssistwith aMyHealthIssueClean outworkqueuedailyUseconciergeservice whenregistering anew patientImprovedcommunicationwith leadFill 5waitlistedappointmentsAsk allpatientverifiers priortoschedulingReducebeing in offduty statusdailyHit dailycall goal 5days aweekAsk alloutgoingpatientverifiersCompleteat least 10patientcontactsFree!Help tode-escalate acallSchedule20 WCCforJanuaryAnswerat least 5NA callsUse creativeschedulingto get acomplex visitscheduledConnect witha parent bymaking smalltalkAssistwith aMyHealthIssueClean outworkqueuedailyUseconciergeservice whenregistering anew patientImprovedcommunicationwith leadFill 5waitlistedappointmentsAsk allpatientverifiers priortoscheduling

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reduce being in off duty status daily
  2. Hit daily call goal 5 days a week
  3. Ask all outgoing patient verifiers
  4. Complete at least 10 patient contacts
  5. Free!
  6. Help to de-escalate a call
  7. Schedule 20 WCC for January
  8. Answer at least 5 NA calls
  9. Use creative scheduling to get a complex visit scheduled
  10. Connect with a parent by making small talk
  11. Assist with a MyHealth Issue
  12. Clean out work queue daily
  13. Use concierge service when registering a new patient
  14. Improved communication with lead
  15. Fill 5 waitlisted appointments
  16. Ask all patient verifiers prior to scheduling