Ask allpatientverifiers priortoschedulingUse creativeschedulingto get acomplex visitscheduledImprovedcommunicationwith leadFree!Hit dailycall goal 5days aweekAnswerat least 5NA callsClean outworkqueuedailyCompleteat least 10patientcontactsAsk alloutgoingpatientverifiersFill 5waitlistedappointmentsUseconciergeservice whenregistering anew patientReducebeing in offduty statusdailyAssistwith aMyHealthIssueHelp tode-escalate acallConnect witha parent bymaking smalltalkSchedule20 WCCforJanuaryAsk allpatientverifiers priortoschedulingUse creativeschedulingto get acomplex visitscheduledImprovedcommunicationwith leadFree!Hit dailycall goal 5days aweekAnswerat least 5NA callsClean outworkqueuedailyCompleteat least 10patientcontactsAsk alloutgoingpatientverifiersFill 5waitlistedappointmentsUseconciergeservice whenregistering anew patientReducebeing in offduty statusdailyAssistwith aMyHealthIssueHelp tode-escalate acallConnect witha parent bymaking smalltalkSchedule20 WCCforJanuary

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask all patient verifiers prior to scheduling
  2. Use creative scheduling to get a complex visit scheduled
  3. Improved communication with lead
  4. Free!
  5. Hit daily call goal 5 days a week
  6. Answer at least 5 NA calls
  7. Clean out work queue daily
  8. Complete at least 10 patient contacts
  9. Ask all outgoing patient verifiers
  10. Fill 5 waitlisted appointments
  11. Use concierge service when registering a new patient
  12. Reduce being in off duty status daily
  13. Assist with a MyHealth Issue
  14. Help to de-escalate a call
  15. Connect with a parent by making small talk
  16. Schedule 20 WCC for January