Useconciergeservice whenregistering anew patientAsk alloutgoingpatientverifiersReducebeing in offduty statusdailyAssistwith aMyHealthIssueCompleteat least 10patientcontactsSchedule20 WCCforJanuaryHit dailycall goal 5days aweekImprovedcommunicationwith leadHelp tode-escalate acallUse creativeschedulingto get acomplex visitscheduledAsk allpatientverifiers priortoschedulingFree!Fill 5waitlistedappointmentsAnswerat least 5NA callsConnect witha parent bymaking smalltalkClean outworkqueuedailyUseconciergeservice whenregistering anew patientAsk alloutgoingpatientverifiersReducebeing in offduty statusdailyAssistwith aMyHealthIssueCompleteat least 10patientcontactsSchedule20 WCCforJanuaryHit dailycall goal 5days aweekImprovedcommunicationwith leadHelp tode-escalate acallUse creativeschedulingto get acomplex visitscheduledAsk allpatientverifiers priortoschedulingFree!Fill 5waitlistedappointmentsAnswerat least 5NA callsConnect witha parent bymaking smalltalkClean outworkqueuedaily

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use concierge service when registering a new patient
  2. Ask all outgoing patient verifiers
  3. Reduce being in off duty status daily
  4. Assist with a MyHealth Issue
  5. Complete at least 10 patient contacts
  6. Schedule 20 WCC for January
  7. Hit daily call goal 5 days a week
  8. Improved communication with lead
  9. Help to de-escalate a call
  10. Use creative scheduling to get a complex visit scheduled
  11. Ask all patient verifiers prior to scheduling
  12. Free!
  13. Fill 5 waitlisted appointments
  14. Answer at least 5 NA calls
  15. Connect with a parent by making small talk
  16. Clean out work queue daily