Reducebeing in offduty statusdailyAsk alloutgoingpatientverifiersSchedule20 WCCforJanuaryAsk allpatientverifiers priortoschedulingUseconciergeservice whenregistering anew patientConnect witha parent bymaking smalltalkFree!Assistwith aMyHealthIssueUse creativeschedulingto get acomplex visitscheduledHelp tode-escalate acallHit dailycall goal 5days aweekImprovedcommunicationwith leadClean outworkqueuedailyAnswerat least 5NA callsFill 5waitlistedappointmentsCompleteat least 10patientcontactsReducebeing in offduty statusdailyAsk alloutgoingpatientverifiersSchedule20 WCCforJanuaryAsk allpatientverifiers priortoschedulingUseconciergeservice whenregistering anew patientConnect witha parent bymaking smalltalkFree!Assistwith aMyHealthIssueUse creativeschedulingto get acomplex visitscheduledHelp tode-escalate acallHit dailycall goal 5days aweekImprovedcommunicationwith leadClean outworkqueuedailyAnswerat least 5NA callsFill 5waitlistedappointmentsCompleteat least 10patientcontacts

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Reduce being in off duty status daily
  2. Ask all outgoing patient verifiers
  3. Schedule 20 WCC for January
  4. Ask all patient verifiers prior to scheduling
  5. Use concierge service when registering a new patient
  6. Connect with a parent by making small talk
  7. Free!
  8. Assist with a MyHealth Issue
  9. Use creative scheduling to get a complex visit scheduled
  10. Help to de-escalate a call
  11. Hit daily call goal 5 days a week
  12. Improved communication with lead
  13. Clean out work queue daily
  14. Answer at least 5 NA calls
  15. Fill 5 waitlisted appointments
  16. Complete at least 10 patient contacts