Improvedcommunicationwith leadAnswerat least 5NA callsUseconciergeservice whenregistering anew patientClean outworkqueuedailyFree!Schedule20 WCCforJanuaryConnect witha parent bymaking smalltalkAssistwith aMyHealthIssueAsk alloutgoingpatientverifiersHit dailycall goal 5days aweekHelp tode-escalate acallUse creativeschedulingto get acomplex visitscheduledCompleteat least 10patientcontactsAsk allpatientverifiers priortoschedulingFill 5waitlistedappointmentsReducebeing in offduty statusdailyImprovedcommunicationwith leadAnswerat least 5NA callsUseconciergeservice whenregistering anew patientClean outworkqueuedailyFree!Schedule20 WCCforJanuaryConnect witha parent bymaking smalltalkAssistwith aMyHealthIssueAsk alloutgoingpatientverifiersHit dailycall goal 5days aweekHelp tode-escalate acallUse creativeschedulingto get acomplex visitscheduledCompleteat least 10patientcontactsAsk allpatientverifiers priortoschedulingFill 5waitlistedappointmentsReducebeing in offduty statusdaily

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Improved communication with lead
  2. Answer at least 5 NA calls
  3. Use concierge service when registering a new patient
  4. Clean out work queue daily
  5. Free!
  6. Schedule 20 WCC for January
  7. Connect with a parent by making small talk
  8. Assist with a MyHealth Issue
  9. Ask all outgoing patient verifiers
  10. Hit daily call goal 5 days a week
  11. Help to de-escalate a call
  12. Use creative scheduling to get a complex visit scheduled
  13. Complete at least 10 patient contacts
  14. Ask all patient verifiers prior to scheduling
  15. Fill 5 waitlisted appointments
  16. Reduce being in off duty status daily