Ask alloutgoingpatientverifiersFree!Reducebeing in offduty statusdailyUse creativeschedulingto get acomplex visitscheduledFill 5waitlistedappointmentsConnect witha parent bymaking smalltalkAssistwith aMyHealthIssueSchedule20 WCCforJanuaryCompleteat least 10patientcontactsClean outworkqueuedailyAnswerat least 5NA callsHelp tode-escalate acallImprovedcommunicationwith leadUseconciergeservice whenregistering anew patientAsk allpatientverifiers priortoschedulingHit dailycall goal 5days aweekAsk alloutgoingpatientverifiersFree!Reducebeing in offduty statusdailyUse creativeschedulingto get acomplex visitscheduledFill 5waitlistedappointmentsConnect witha parent bymaking smalltalkAssistwith aMyHealthIssueSchedule20 WCCforJanuaryCompleteat least 10patientcontactsClean outworkqueuedailyAnswerat least 5NA callsHelp tode-escalate acallImprovedcommunicationwith leadUseconciergeservice whenregistering anew patientAsk allpatientverifiers priortoschedulingHit dailycall goal 5days aweek

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Ask all outgoing patient verifiers
  2. Free!
  3. Reduce being in off duty status daily
  4. Use creative scheduling to get a complex visit scheduled
  5. Fill 5 waitlisted appointments
  6. Connect with a parent by making small talk
  7. Assist with a MyHealth Issue
  8. Schedule 20 WCC for January
  9. Complete at least 10 patient contacts
  10. Clean out work queue daily
  11. Answer at least 5 NA calls
  12. Help to de-escalate a call
  13. Improved communication with lead
  14. Use concierge service when registering a new patient
  15. Ask all patient verifiers prior to scheduling
  16. Hit daily call goal 5 days a week