(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"im calling for ____"
"click this button" "do i click it?" what did i just say
"you are so smart"
vdi issues
someone @'s p1/p1 two secs after posting in that chat
computer uptime is more than a week
new hire was given no/insufficient info
did not know email is now nickname.last
caller thinks userid has @mercy.net
resconnect / mts hosting
"ive restarted" but uptime says they didnt
¯\_(ツ)_/¯ in the chat
"I got a new phone"
maintenance issue
two min call, ten min ticket
common name with really strange spelling
new hire not given userid
is or says "im computer illiterate"
coughs or sneezes or yawns into mic
ge issue
epic access
queue spikes right when you get back from break or a call
issue resolves itself / caller resolved it
needs drive mapped but does not know drive location
import dialog box in epic
impatient caller
free for andi only
other coworkers having loud conversation in the background
gives name/callback too quickly
mercylink inactive
"i just got back from leave"
printer
eating or drinking
"i called earlier"
someone trying to teams msg or email for IT help
unable to verify / account in archived state
resolution: submit idn request
heavy breathing
Melodi lurking in chat
rightfax missing
HORRENDOUS name spelling
mercy connect dot open.com
queue on fire (red and yellow)
does not know call back number / can i use my cell?
Mymercy patient forwarded to 3399
caller cannot describe the issue
monitor (any kind) issue
kids hollering in background
BYOD
lawson syntax error
student was not given userid / did not know to use epc.userid
difficult caller / passive agressive
does not know what idn request to submit
calling in for an issue caller has no idea about
UPS beeping / issues
spells out common name
caller is taking on speaker / hard to hear
"need help with anything else?" "no i just want this fixed"
goes straight into issue without giving name or callback
"I am calling on behalf of doctor..... who is in the other room"
why did tier 1 just spike
trying to view current paystubs/W2s on mypay
self submitted p1/p2
mfa
myedu call
new hire given wrong information
scanner issue
not by the phone when call connected
caller has no idea what they are doing
called cso / manager
fire is mentioned in the chat
caller says hi when trying to get their name and callback
"I only have my phone/I dont have a personal computer"
parent ticket created / posted
commercial client / vendor
"Yes I am in the car" driving or passenger
random background beeping
does not give full number
someone emails the MTS All directory asking for help
citrix on personal computer
logged off of connection center / reset citrix
"you are the __th person ive spoken too about this"
readyset
spam email
tyler complains
free for tylet only
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
having conversation with someone else
"do you know why i was locked out?"
"just call 3399"
wanting escalation when viable workaround is too inconvenient to them
"my class starts in 5mins"
Cassandra actually messages the chat / complains
WFH Called in using jabber and have to restart computer
no phone by computer
Self submitted ticket with no information and the caller wants it escalated
vdi not working
onboarding giving out outdated info
caller not happy about the response/resolution time frame
gives non-direct line for call back (such as a main hospital number)
did not spell uniquely spelled name
caller gives birth year when clearly not asked
low disk space
does not know how to use their cell phone
user ends call but doesnt hang up call
caller has no idea what they are doing
askes a question, gets completely non related answer
non mercylink calling on mercylink line (or vise versa)
