(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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fire is mentioned in the chat
someone emails the MTS All directory asking for help
angry doctor
mfa
goes straight into issue without giving name or callback
queue spikes right when you get back from break or a call
gives name/callback too quickly
"just call 3399"
having conversation with someone else
unable to verify / account in archived state
readyset
myedu call
called cso / manager
other coworkers having loud conversation in the background
does not know how to use their cell phone
does not give full number
new hire was given no/insufficient info
random background beeping
impatient caller
caller gives birth year when clearly not asked
lawson syntax error
caller has no idea what they are doing
mercy connect dot open.com
new hire given wrong information
resolution: submit idn request
difficult caller / passive agressive
self submitted p1/p2
vdi issues
parent ticket created / posted
"im calling for ____"
"I only have my phone/I dont have a personal computer"
two min call, ten min ticket
spells out common name
low disk space
kids hollering in background
common name with really strange spelling
issue resolves itself / caller resolved it
"I got a new phone"
"do you know why i was locked out?"
"i just got back from leave"
no phone by computer
new hire not given userid
wanting escalation when viable workaround is too inconvenient to them
"I am calling on behalf of doctor..... who is in the other room"
needs drive mapped but does not know drive location
resconnect / mts hosting
rightfax missing
scanner issue
eating or drinking
commercial client / vendor
Mymercy patient forwarded to 3399
did not know email is now nickname.last
not by the phone when call connected
ge issue
free for andi only
"you are the __th person ive spoken too about this"
caller cannot describe the issue
student was not given userid / did not know to use epc.userid
logged off of connection center / reset citrix
"my class starts in 5mins"
does not know what idn request to submit
coughs or sneezes or yawns into mic
caller has no idea what they are doing
Melodi lurking in chat
queue on fire (red and yellow)
calling in for an issue caller has no idea about
monitor (any kind) issue
gives non-direct line for call back (such as a main hospital number)
¯\_(ツ)_/¯ in the chat
askes a question, gets completely non related answer
"i called earlier"
spam email
caller is taking on speaker / hard to hear
"ive restarted" but uptime says they didnt
computer uptime is more than a week
someone @'s p1/p1 two secs after posting in that chat
why did tier 1 just spike
"click this button" "do i click it?" what did i just say
UPS beeping / issues
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
non mercylink calling on mercylink line (or vise versa)
did not spell uniquely spelled name
import dialog box in epic
free for tylet only
user ends call but doesnt hang up call
vdi not working
tyler complains
caller thinks userid has @mercy.net
"you are so smart"
Cassandra actually messages the chat / complains
maintenance issue
heavy breathing
epic access
printer
BYOD
does not know call back number / can i use my cell?
HORRENDOUS name spelling
caller not happy about the response/resolution time frame
WFH Called in using jabber and have to restart computer
"need help with anything else?" "no i just want this fixed"
"Yes I am in the car" driving or passenger
caller says hi when trying to get their name and callback
someone trying to teams msg or email for IT help
is or says "im computer illiterate"
citrix on personal computer
mercylink inactive
onboarding giving out outdated info
trying to view current paystubs/W2s on mypay
Self submitted ticket with no information and the caller wants it escalated
