(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
parent ticket created / posted
queue on fire (red and yellow)
called cso / manager
other coworkers having loud conversation in the background
mercylink inactive
rightfax missing
mfa
coughs or sneezes or yawns into mic
"Yes I am in the car" driving or passenger
readyset
lawson syntax error
gives non-direct line for call back (such as a main hospital number)
printer
wanting escalation when viable workaround is too inconvenient to them
Cassandra actually messages the chat / complains
"you are the __th person ive spoken too about this"
caller says hi when trying to get their name and callback
"you are so smart"
is or says "im computer illiterate"
someone trying to teams msg or email for IT help
Self submitted ticket with no information and the caller wants it escalated
free for tylet only
vdi issues
did not know email is now nickname.last
"I am calling on behalf of doctor..... who is in the other room"
issue resolves itself / caller resolved it
askes a question, gets completely non related answer
free for andi only
user ends call but doesnt hang up call
fire is mentioned in the chat
not by the phone when call connected
calling in for an issue caller has no idea about
"i called earlier"
spells out common name
Melodi lurking in chat
difficult caller / passive agressive
goes straight into issue without giving name or callback
ge issue
resolution: submit idn request
heavy breathing
angry doctor
"do you know why i was locked out?"
"I only have my phone/I dont have a personal computer"
unable to verify / account in archived state
onboarding giving out outdated info
new hire was given no/insufficient info
citrix on personal computer
student was not given userid / did not know to use epc.userid
self submitted p1/p2
scanner issue
does not know how to use their cell phone
mercy connect dot open.com
"my class starts in 5mins"
gives name/callback too quickly
spam email
caller has no idea what they are doing
maintenance issue
commercial client / vendor
trying to view current paystubs/W2s on mypay
non mercylink calling on mercylink line (or vise versa)
"just call 3399"
does not give full number
HORRENDOUS name spelling
new hire given wrong information
someone @'s p1/p1 two secs after posting in that chat
¯\_(ツ)_/¯ in the chat
caller thinks userid has @mercy.net
did not spell uniquely spelled name
eating or drinking
new hire not given userid
queue spikes right when you get back from break or a call
someone emails the MTS All directory asking for help
tyler complains
caller not happy about the response/resolution time frame
random background beeping
why did tier 1 just spike
epic access
Mymercy patient forwarded to 3399
myedu call
"ive restarted" but uptime says they didnt
"i just got back from leave"
monitor (any kind) issue
"im calling for ____"
caller has no idea what they are doing
impatient caller
no phone by computer
"click this button" "do i click it?" what did i just say
vdi not working
kids hollering in background
import dialog box in epic
two min call, ten min ticket
needs drive mapped but does not know drive location
does not know call back number / can i use my cell?
logged off of connection center / reset citrix
having conversation with someone else
common name with really strange spelling
WFH Called in using jabber and have to restart computer
resconnect / mts hosting
low disk space
computer uptime is more than a week
caller cannot describe the issue
UPS beeping / issues
BYOD
caller gives birth year when clearly not asked
caller is taking on speaker / hard to hear
"need help with anything else?" "no i just want this fixed"
