(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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does not know call back number / can i use my cell?
someone @'s p1/p1 two secs after posting in that chat
"I am calling on behalf of doctor..... who is in the other room"
tyler complains
user ends call but doesnt hang up call
ge issue
"Yes I am in the car" driving or passenger
commercial client / vendor
spells out common name
"I only have my phone/I dont have a personal computer"
non mercylink calling on mercylink line (or vise versa)
issue resolves itself / caller resolved it
resolution: submit idn request
epic access
new hire not given userid
did not spell uniquely spelled name
"im calling for ____"
other coworkers having loud conversation in the background
wanting escalation when viable workaround is too inconvenient to them
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
mercy connect dot open.com
gives non-direct line for call back (such as a main hospital number)
does not know how to use their cell phone
maintenance issue
not by the phone when call connected
gives name/callback too quickly
no phone by computer
caller gives birth year when clearly not asked
calling in for an issue caller has no idea about
vdi issues
caller says hi when trying to get their name and callback
student was not given userid / did not know to use epc.userid
trying to view current paystubs/W2s on mypay
rightfax missing
askes a question, gets completely non related answer
printer
"you are so smart"
difficult caller / passive agressive
does not give full number
why did tier 1 just spike
"need help with anything else?" "no i just want this fixed"
"ive restarted" but uptime says they didnt
WFH Called in using jabber and have to restart computer
unable to verify / account in archived state
mercylink inactive
"i just got back from leave"
spam email
parent ticket created / posted
readyset
myedu call
resconnect / mts hosting
vdi not working
needs drive mapped but does not know drive location
mfa
queue on fire (red and yellow)
free for andi only
import dialog box in epic
BYOD
coughs or sneezes or yawns into mic
HORRENDOUS name spelling
Cassandra actually messages the chat / complains
does not know what idn request to submit
eating or drinking
"I got a new phone"
is or says "im computer illiterate"
Mymercy patient forwarded to 3399
caller cannot describe the issue
low disk space
common name with really strange spelling
goes straight into issue without giving name or callback
new hire was given no/insufficient info
"you are the __th person ive spoken too about this"
onboarding giving out outdated info
citrix on personal computer
self submitted p1/p2
impatient caller
computer uptime is more than a week
angry doctor
fire is mentioned in the chat
heavy breathing
"i called earlier"
UPS beeping / issues
did not know email is now nickname.last
Melodi lurking in chat
kids hollering in background
"do you know why i was locked out?"
someone emails the MTS All directory asking for help
random background beeping
two min call, ten min ticket
someone trying to teams msg or email for IT help
new hire given wrong information
Self submitted ticket with no information and the caller wants it escalated
caller thinks userid has @mercy.net
having conversation with someone else
caller has no idea what they are doing
caller has no idea what they are doing
free for tylet only
"my class starts in 5mins"
caller is taking on speaker / hard to hear
monitor (any kind) issue
lawson syntax error
called cso / manager
"just call 3399"
logged off of connection center / reset citrix
scanner issue
caller not happy about the response/resolution time frame
¯\_(ツ)_/¯ in the chat
"click this button" "do i click it?" what did i just say
queue spikes right when you get back from break or a call
