(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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commercial client / vendor
printer
random background beeping
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
called cso / manager
"ive restarted" but uptime says they didnt
"need help with anything else?" "no i just want this fixed"
needs drive mapped but does not know drive location
readyset
why did tier 1 just spike
"I only have my phone/I dont have a personal computer"
user ends call but doesnt hang up call
new hire was given no/insufficient info
unable to verify / account in archived state
fire is mentioned in the chat
caller gives birth year when clearly not asked
Mymercy patient forwarded to 3399
non mercylink calling on mercylink line (or vise versa)
calling in for an issue caller has no idea about
someone trying to teams msg or email for IT help
Cassandra actually messages the chat / complains
"I am calling on behalf of doctor..... who is in the other room"
"i just got back from leave"
angry doctor
impatient caller
askes a question, gets completely non related answer
eating or drinking
not by the phone when call connected
other coworkers having loud conversation in the background
tyler complains
kids hollering in background
did not spell uniquely spelled name
"click this button" "do i click it?" what did i just say
issue resolves itself / caller resolved it
new hire not given userid
"you are the __th person ive spoken too about this"
parent ticket created / posted
vdi issues
caller is taking on speaker / hard to hear
"I got a new phone"
does not know how to use their cell phone
"my class starts in 5mins"
caller cannot describe the issue
two min call, ten min ticket
is or says "im computer illiterate"
student was not given userid / did not know to use epc.userid
HORRENDOUS name spelling
free for tylet only
myedu call
ge issue
self submitted p1/p2
no phone by computer
BYOD
onboarding giving out outdated info
free for andi only
epic access
"just call 3399"
goes straight into issue without giving name or callback
mfa
vdi not working
trying to view current paystubs/W2s on mypay
does not know call back number / can i use my cell?
Self submitted ticket with no information and the caller wants it escalated
"Yes I am in the car" driving or passenger
queue spikes right when you get back from break or a call
caller has no idea what they are doing
having conversation with someone else
caller thinks userid has @mercy.net
"im calling for ____"
caller has no idea what they are doing
resconnect / mts hosting
someone @'s p1/p1 two secs after posting in that chat
caller says hi when trying to get their name and callback
mercylink inactive
does not know what idn request to submit
import dialog box in epic
maintenance issue
spam email
difficult caller / passive agressive
scanner issue
"i called earlier"
citrix on personal computer
logged off of connection center / reset citrix
gives name/callback too quickly
¯\_(ツ)_/¯ in the chat
common name with really strange spelling
rightfax missing
Melodi lurking in chat
caller not happy about the response/resolution time frame
computer uptime is more than a week
someone emails the MTS All directory asking for help
resolution: submit idn request
coughs or sneezes or yawns into mic
did not know email is now nickname.last
"you are so smart"
mercy connect dot open.com
low disk space
monitor (any kind) issue
heavy breathing
spells out common name
queue on fire (red and yellow)
does not give full number
wanting escalation when viable workaround is too inconvenient to them
gives non-direct line for call back (such as a main hospital number)
"do you know why i was locked out?"
WFH Called in using jabber and have to restart computer
