(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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onboarding giving out outdated info
caller has no idea what they are doing
UPS beeping / issues
two min call, ten min ticket
scanner issue
new hire not given userid
eating or drinking
common name with really strange spelling
"do you know why i was locked out?"
low disk space
caller is taking on speaker / hard to hear
called cso / manager
ge issue
trying to view current paystubs/W2s on mypay
free for andi only
¯\_(ツ)_/¯ in the chat
student was not given userid / did not know to use epc.userid
"my class starts in 5mins"
"you are so smart"
angry doctor
spells out common name
queue spikes right when you get back from break or a call
new hire was given no/insufficient info
why did tier 1 just spike
WFH Called in using jabber and have to restart computer
parent ticket created / posted
caller says hi when trying to get their name and callback
does not know call back number / can i use my cell?
mercylink inactive
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
does not know what idn request to submit
tyler complains
gives non-direct line for call back (such as a main hospital number)
HORRENDOUS name spelling
rightfax missing
did not spell uniquely spelled name
computer uptime is more than a week
heavy breathing
resolution: submit idn request
vdi issues
vdi not working
free for tylet only
citrix on personal computer
lawson syntax error
random background beeping
maintenance issue
caller not happy about the response/resolution time frame
caller has no idea what they are doing
spam email
"click this button" "do i click it?" what did i just say
myedu call
caller gives birth year when clearly not asked
import dialog box in epic
goes straight into issue without giving name or callback
printer
monitor (any kind) issue
"I only have my phone/I dont have a personal computer"
new hire given wrong information
"Yes I am in the car" driving or passenger
issue resolves itself / caller resolved it
"i called earlier"
wanting escalation when viable workaround is too inconvenient to them
unable to verify / account in archived state
"ive restarted" but uptime says they didnt
"just call 3399"
commercial client / vendor
self submitted p1/p2
"i just got back from leave"
queue on fire (red and yellow)
someone trying to teams msg or email for IT help
caller thinks userid has @mercy.net
Mymercy patient forwarded to 3399
impatient caller
is or says "im computer illiterate"
no phone by computer
"I am calling on behalf of doctor..... who is in the other room"
difficult caller / passive agressive
Cassandra actually messages the chat / complains
calling in for an issue caller has no idea about
epic access
"im calling for ____"
resconnect / mts hosting
gives name/callback too quickly
"I got a new phone"
readyset
needs drive mapped but does not know drive location
not by the phone when call connected
did not know email is now nickname.last
askes a question, gets completely non related answer
BYOD
does not give full number
other coworkers having loud conversation in the background
coughs or sneezes or yawns into mic
"need help with anything else?" "no i just want this fixed"
someone emails the MTS All directory asking for help
non mercylink calling on mercylink line (or vise versa)
having conversation with someone else
someone @'s p1/p1 two secs after posting in that chat
logged off of connection center / reset citrix
caller cannot describe the issue
Self submitted ticket with no information and the caller wants it escalated
user ends call but doesnt hang up call
mfa
"you are the __th person ive spoken too about this"
