(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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lawson syntax error
caller thinks userid has @mercy.net
no phone by computer
unable to verify / account in archived state
mercy connect dot open.com
Mymercy patient forwarded to 3399
computer uptime is more than a week
scanner issue
BYOD
free for andi only
maintenance issue
"you are the __th person ive spoken too about this"
free for tylet only
vdi not working
does not know call back number / can i use my cell?
caller not happy about the response/resolution time frame
WFH Called in using jabber and have to restart computer
did not spell uniquely spelled name
"i called earlier"
"Yes I am in the car" driving or passenger
non mercylink calling on mercylink line (or vise versa)
caller is taking on speaker / hard to hear
tyler complains
caller says hi when trying to get their name and callback
needs drive mapped but does not know drive location
random background beeping
new hire not given userid
new hire was given no/insufficient info
other coworkers having loud conversation in the background
printer
askes a question, gets completely non related answer
"im calling for ____"
onboarding giving out outdated info
"I am calling on behalf of doctor..... who is in the other room"
"need help with anything else?" "no i just want this fixed"
"ive restarted" but uptime says they didnt
new hire given wrong information
did not know email is now nickname.last
HORRENDOUS name spelling
eating or drinking
readyset
angry doctor
student was not given userid / did not know to use epc.userid
calling in for an issue caller has no idea about
does not know what idn request to submit
why did tier 1 just spike
"I only have my phone/I dont have a personal computer"
goes straight into issue without giving name or callback
ge issue
UPS beeping / issues
mfa
parent ticket created / posted
¯\_(ツ)_/¯ in the chat
"i just got back from leave"
logged off of connection center / reset citrix
someone trying to teams msg or email for IT help
"click this button" "do i click it?" what did i just say
Cassandra actually messages the chat / complains
"my class starts in 5mins"
kids hollering in background
caller has no idea what they are doing
having conversation with someone else
queue on fire (red and yellow)
"just call 3399"
Melodi lurking in chat
caller has no idea what they are doing
resconnect / mts hosting
trying to view current paystubs/W2s on mypay
"I got a new phone"
heavy breathing
resolution: submit idn request
monitor (any kind) issue
wanting escalation when viable workaround is too inconvenient to them
queue spikes right when you get back from break or a call
Self submitted ticket with no information and the caller wants it escalated
issue resolves itself / caller resolved it
difficult caller / passive agressive
caller cannot describe the issue
"do you know why i was locked out?"
epic access
spam email
someone @'s p1/p1 two secs after posting in that chat
coughs or sneezes or yawns into mic
"you are so smart"
low disk space
commercial client / vendor
fire is mentioned in the chat
does not give full number
vdi issues
self submitted p1/p2
impatient caller
mercylink inactive
does not know how to use their cell phone
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
user ends call but doesnt hang up call
import dialog box in epic
called cso / manager
citrix on personal computer
gives name/callback too quickly
spells out common name
common name with really strange spelling
two min call, ten min ticket
someone emails the MTS All directory asking for help
not by the phone when call connected
gives non-direct line for call back (such as a main hospital number)
