(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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no phone by computer
import dialog box in epic
non mercylink calling on mercylink line (or vise versa)
"Yes I am in the car" driving or passenger
lawson syntax error
resolution: submit idn request
printer
vdi issues
free for tylet only
mercy connect dot open.com
rightfax missing
"I only have my phone/I dont have a personal computer"
computer uptime is more than a week
spam email
does not know call back number / can i use my cell?
citrix on personal computer
"need help with anything else?" "no i just want this fixed"
caller cannot describe the issue
caller thinks userid has @mercy.net
other coworkers having loud conversation in the background
BYOD
caller not happy about the response/resolution time frame
"you are the __th person ive spoken too about this"
free for andi only
UPS beeping / issues
parent ticket created / posted
onboarding giving out outdated info
coughs or sneezes or yawns into mic
user ends call but doesnt hang up call
queue spikes right when you get back from break or a call
HORRENDOUS name spelling
caller gives birth year when clearly not asked
"I am calling on behalf of doctor..... who is in the other room"
does not know what idn request to submit
low disk space
mercylink inactive
caller says hi when trying to get their name and callback
called cso / manager
"im calling for ____"
does not give full number
having conversation with someone else
does not know how to use their cell phone
commercial client / vendor
someone @'s p1/p1 two secs after posting in that chat
random background beeping
"my class starts in 5mins"
tyler complains
Self submitted ticket with no information and the caller wants it escalated
"ive restarted" but uptime says they didnt
"you are so smart"
queue on fire (red and yellow)
gives non-direct line for call back (such as a main hospital number)
caller has no idea what they are doing
Mymercy patient forwarded to 3399
epic access
myedu call
heavy breathing
new hire not given userid
"I got a new phone"
caller has no idea what they are doing
difficult caller / passive agressive
new hire given wrong information
vdi not working
maintenance issue
Melodi lurking in chat
impatient caller
unable to verify / account in archived state
kids hollering in background
angry doctor
Cassandra actually messages the chat / complains
wanting escalation when viable workaround is too inconvenient to them
monitor (any kind) issue
askes a question, gets completely non related answer
resconnect / mts hosting
needs drive mapped but does not know drive location
scanner issue
"click this button" "do i click it?" what did i just say
spells out common name
did not spell uniquely spelled name
ge issue
eating or drinking
readyset
¯\_(ツ)_/¯ in the chat
gives name/callback too quickly
new hire was given no/insufficient info
"i just got back from leave"
self submitted p1/p2
WFH Called in using jabber and have to restart computer
issue resolves itself / caller resolved it
not by the phone when call connected
mfa
"just call 3399"
fire is mentioned in the chat
"do you know why i was locked out?"
student was not given userid / did not know to use epc.userid
is or says "im computer illiterate"
two min call, ten min ticket
logged off of connection center / reset citrix
goes straight into issue without giving name or callback
caller is taking on speaker / hard to hear
trying to view current paystubs/W2s on mypay
why did tier 1 just spike
common name with really strange spelling
"i called earlier"
someone emails the MTS All directory asking for help
did not know email is now nickname.last
someone trying to teams msg or email for IT help
calling in for an issue caller has no idea about
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
