(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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non mercylink calling on mercylink line (or vise versa)
lawson syntax error
Melodi lurking in chat
vdi not working
two min call, ten min ticket
queue spikes right when you get back from break or a call
onboarding giving out outdated info
"I only have my phone/I dont have a personal computer"
computer uptime is more than a week
maintenance issue
vdi issues
caller not happy about the response/resolution time frame
needs drive mapped but does not know drive location
"just call 3399"
logged off of connection center / reset citrix
"I got a new phone"
BYOD
common name with really strange spelling
fire is mentioned in the chat
called cso / manager
"Yes I am in the car" driving or passenger
mercy connect dot open.com
readyset
WFH Called in using jabber and have to restart computer
"my class starts in 5mins"
myedu call
why did tier 1 just spike
caller has no idea what they are doing
gives name/callback too quickly
import dialog box in epic
rightfax missing
trying to view current paystubs/W2s on mypay
low disk space
mercylink inactive
HORRENDOUS name spelling
coughs or sneezes or yawns into mic
eating or drinking
random background beeping
new hire given wrong information
¯\_(ツ)_/¯ in the chat
unable to verify / account in archived state
free for tylet only
queue on fire (red and yellow)
"need help with anything else?" "no i just want this fixed"
kids hollering in background
monitor (any kind) issue
did not spell uniquely spelled name
caller is taking on speaker / hard to hear
"i called earlier"
commercial client / vendor
did not know email is now nickname.last
spells out common name
mfa
wanting escalation when viable workaround is too inconvenient to them
user ends call but doesnt hang up call
new hire was given no/insufficient info
epic access
caller cannot describe the issue
ge issue
someone emails the MTS All directory asking for help
"you are the __th person ive spoken too about this"
someone @'s p1/p1 two secs after posting in that chat
new hire not given userid
"do you know why i was locked out?"
"i just got back from leave"
difficult caller / passive agressive
does not know what idn request to submit
gives non-direct line for call back (such as a main hospital number)
Cassandra actually messages the chat / complains
citrix on personal computer
printer
caller has no idea what they are doing
caller says hi when trying to get their name and callback
tyler complains
not by the phone when call connected
does not know how to use their cell phone
caller thinks userid has @mercy.net
having conversation with someone else
does not know call back number / can i use my cell?
parent ticket created / posted
calling in for an issue caller has no idea about
someone trying to teams msg or email for IT help
is or says "im computer illiterate"
Self submitted ticket with no information and the caller wants it escalated
does not give full number
angry doctor
goes straight into issue without giving name or callback
other coworkers having loud conversation in the background
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
impatient caller
no phone by computer
spam email
scanner issue
"im calling for ____"
resolution: submit idn request
resconnect / mts hosting
free for andi only
heavy breathing
UPS beeping / issues
self submitted p1/p2
"click this button" "do i click it?" what did i just say
Mymercy patient forwarded to 3399
caller gives birth year when clearly not asked
"I am calling on behalf of doctor..... who is in the other room"
askes a question, gets completely non related answer
"you are so smart"
student was not given userid / did not know to use epc.userid
