(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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did not spell uniquely spelled name
HORRENDOUS name spelling
did not know email is now nickname.last
Melodi lurking in chat
heavy breathing
new hire was given no/insufficient info
maintenance issue
common name with really strange spelling
caller cannot describe the issue
wanting escalation when viable workaround is too inconvenient to them
epic access
spells out common name
random background beeping
mercylink inactive
tyler complains
spam email
"im calling for ____"
coughs or sneezes or yawns into mic
Self submitted ticket with no information and the caller wants it escalated
lawson syntax error
caller has no idea what they are doing
ge issue
Mymercy patient forwarded to 3399
readyset
scanner issue
why did tier 1 just spike
resolution: submit idn request
myedu call
"just call 3399"
new hire not given userid
other coworkers having loud conversation in the background
caller thinks userid has @mercy.net
mercy connect dot open.com
logged off of connection center / reset citrix
someone emails the MTS All directory asking for help
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
low disk space
gives name/callback too quickly
printer
fire is mentioned in the chat
rightfax missing
mfa
"Yes I am in the car" driving or passenger
caller not happy about the response/resolution time frame
¯\_(ツ)_/¯ in the chat
eating or drinking
queue on fire (red and yellow)
citrix on personal computer
calling in for an issue caller has no idea about
non mercylink calling on mercylink line (or vise versa)
"do you know why i was locked out?"
issue resolves itself / caller resolved it
new hire given wrong information
called cso / manager
having conversation with someone else
"you are so smart"
"i just got back from leave"
gives non-direct line for call back (such as a main hospital number)
two min call, ten min ticket
caller says hi when trying to get their name and callback
someone @'s p1/p1 two secs after posting in that chat
monitor (any kind) issue
user ends call but doesnt hang up call
"you are the __th person ive spoken too about this"
self submitted p1/p2
vdi not working
UPS beeping / issues
angry doctor
impatient caller
no phone by computer
"I only have my phone/I dont have a personal computer"
is or says "im computer illiterate"
resconnect / mts hosting
trying to view current paystubs/W2s on mypay
"i called earlier"
kids hollering in background
difficult caller / passive agressive
"I am calling on behalf of doctor..... who is in the other room"
free for andi only
commercial client / vendor
does not know what idn request to submit
does not know how to use their cell phone
does not give full number
"my class starts in 5mins"
goes straight into issue without giving name or callback
queue spikes right when you get back from break or a call
parent ticket created / posted
someone trying to teams msg or email for IT help
needs drive mapped but does not know drive location
not by the phone when call connected
computer uptime is more than a week
"ive restarted" but uptime says they didnt
"need help with anything else?" "no i just want this fixed"
vdi issues
does not know call back number / can i use my cell?
unable to verify / account in archived state
"click this button" "do i click it?" what did i just say
caller is taking on speaker / hard to hear
askes a question, gets completely non related answer
Cassandra actually messages the chat / complains
caller gives birth year when clearly not asked
BYOD
import dialog box in epic
WFH Called in using jabber and have to restart computer
onboarding giving out outdated info
"I got a new phone"
free for tylet only
caller has no idea what they are doing
student was not given userid / did not know to use epc.userid
