(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
caller has no idea what they are doing
eating or drinking
rightfax missing
spells out common name
unable to verify / account in archived state
caller not happy about the response/resolution time frame
commercial client / vendor
caller gives birth year when clearly not asked
"I am calling on behalf of doctor..... who is in the other room"
kids hollering in background
does not know what idn request to submit
resolution: submit idn request
citrix on personal computer
"im calling for ____"
logged off of connection center / reset citrix
queue spikes right when you get back from break or a call
student was not given userid / did not know to use epc.userid
someone trying to teams msg or email for IT help
mfa
impatient caller
not by the phone when call connected
mercy connect dot open.com
fire is mentioned in the chat
called cso / manager
two min call, ten min ticket
askes a question, gets completely non related answer
"i called earlier"
does not know how to use their cell phone
caller has no idea what they are doing
did not spell uniquely spelled name
resconnect / mts hosting
queue on fire (red and yellow)
new hire not given userid
new hire given wrong information
having conversation with someone else
epic access
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
readyset
HORRENDOUS name spelling
"click this button" "do i click it?" what did i just say
UPS beeping / issues
onboarding giving out outdated info
"do you know why i was locked out?"
goes straight into issue without giving name or callback
random background beeping
wanting escalation when viable workaround is too inconvenient to them
caller cannot describe the issue
vdi issues
"i just got back from leave"
Melodi lurking in chat
gives name/callback too quickly
spam email
coughs or sneezes or yawns into mic
monitor (any kind) issue
tyler complains
mercylink inactive
"my class starts in 5mins"
common name with really strange spelling
new hire was given no/insufficient info
scanner issue
user ends call but doesnt hang up call
heavy breathing
"you are so smart"
"you are the __th person ive spoken too about this"
"need help with anything else?" "no i just want this fixed"
vdi not working
"ive restarted" but uptime says they didnt
"I got a new phone"
"I only have my phone/I dont have a personal computer"
WFH Called in using jabber and have to restart computer
no phone by computer
is or says "im computer illiterate"
does not give full number
free for andi only
¯\_(ツ)_/¯ in the chat
free for tylet only
needs drive mapped but does not know drive location
"Yes I am in the car" driving or passenger
issue resolves itself / caller resolved it
calling in for an issue caller has no idea about
why did tier 1 just spike
gives non-direct line for call back (such as a main hospital number)
caller is taking on speaker / hard to hear
angry doctor
someone emails the MTS All directory asking for help
import dialog box in epic
printer
lawson syntax error
caller says hi when trying to get their name and callback
trying to view current paystubs/W2s on mypay
Mymercy patient forwarded to 3399
does not know call back number / can i use my cell?
parent ticket created / posted
caller thinks userid has @mercy.net
non mercylink calling on mercylink line (or vise versa)
Self submitted ticket with no information and the caller wants it escalated
other coworkers having loud conversation in the background
Cassandra actually messages the chat / complains
low disk space
difficult caller / passive agressive
myedu call
did not know email is now nickname.last
BYOD
someone @'s p1/p1 two secs after posting in that chat
