(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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not by the phone when call connected
askes a question, gets completely non related answer
caller thinks userid has @mercy.net
ge issue
resconnect / mts hosting
gives name/callback too quickly
myedu call
having conversation with someone else
WFH Called in using jabber and have to restart computer
does not give full number
queue on fire (red and yellow)
caller has no idea what they are doing
Melodi lurking in chat
coughs or sneezes or yawns into mic
does not know what idn request to submit
"my class starts in 5mins"
common name with really strange spelling
needs drive mapped but does not know drive location
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
difficult caller / passive agressive
Self submitted ticket with no information and the caller wants it escalated
lawson syntax error
caller gives birth year when clearly not asked
did not know email is now nickname.last
mfa
import dialog box in epic
"I got a new phone"
eating or drinking
"I am calling on behalf of doctor..... who is in the other room"
caller has no idea what they are doing
¯\_(ツ)_/¯ in the chat
no phone by computer
mercylink inactive
someone @'s p1/p1 two secs after posting in that chat
"click this button" "do i click it?" what did i just say
Mymercy patient forwarded to 3399
heavy breathing
queue spikes right when you get back from break or a call
wanting escalation when viable workaround is too inconvenient to them
resolution: submit idn request
is or says "im computer illiterate"
spells out common name
low disk space
rightfax missing
does not know call back number / can i use my cell?
"i just got back from leave"
parent ticket created / posted
calling in for an issue caller has no idea about
gives non-direct line for call back (such as a main hospital number)
computer uptime is more than a week
free for andi only
"I only have my phone/I dont have a personal computer"
vdi issues
HORRENDOUS name spelling
user ends call but doesnt hang up call
student was not given userid / did not know to use epc.userid
readyset
Cassandra actually messages the chat / complains
"ive restarted" but uptime says they didnt
non mercylink calling on mercylink line (or vise versa)
mercy connect dot open.com
caller not happy about the response/resolution time frame
logged off of connection center / reset citrix
BYOD
fire is mentioned in the chat
new hire not given userid
caller says hi when trying to get their name and callback
"Yes I am in the car" driving or passenger
vdi not working
other coworkers having loud conversation in the background
someone trying to teams msg or email for IT help
new hire given wrong information
issue resolves itself / caller resolved it
why did tier 1 just spike
two min call, ten min ticket
"you are so smart"
"do you know why i was locked out?"
UPS beeping / issues
onboarding giving out outdated info
random background beeping
tyler complains
self submitted p1/p2
new hire was given no/insufficient info
does not know how to use their cell phone
spam email
commercial client / vendor
someone emails the MTS All directory asking for help
monitor (any kind) issue
kids hollering in background
did not spell uniquely spelled name
caller is taking on speaker / hard to hear
maintenance issue
free for tylet only
"i called earlier"
"im calling for ____"
caller cannot describe the issue
printer
epic access
citrix on personal computer
called cso / manager
goes straight into issue without giving name or callback
angry doctor
impatient caller
scanner issue
"need help with anything else?" "no i just want this fixed"
"just call 3399"
"you are the __th person ive spoken too about this"
