Presenting information Facilitating discussion Giving advice Failure to listen State observed behaviors Telling them they are wrong Empathetic listening Rephrasing Sarcasm Interpersonal communication Positive leadership How one dresses/grooms Close- ended Using technical jargon Engaging behavior Cliches Speaking to a group Validating statements Self- talk; positive Physical appearance Being judgmental Self- talk; negative Diminishing their feelings Helping relationship Distraction Poor eye contact Open- ended questions Rolling eyes Focus on feelings Verbal communication Non-verbal communication Asking why Effective leadership Role barrier Group communication Nodding Grimacing Eye contact Silence Cultural barrier Providing education Active listening Giving approval Laughing Public speaking Providing reassurance Being dishonest Gender differences Calm tone of voice Leading questions Standing over them Therapeutic touch Developmental disability Getting down to their level Acting distracted Gesturing Clarifying questions Language barrier Developmental level barrier Warm and friendly disposition Social relationship Reflective questions/statements False reassurance Being honest Exploring Smiling Forgetting they are human Cold/callous demeanor Eyebrows furrowed Interrupting Neutral responses Making sounds Talking about yourself Minimizing their concerns Unnatural body language Using humor Crying Changing the subject SBAR Report Asking questions Presenting information Facilitating discussion Giving advice Failure to listen State observed behaviors Telling them they are wrong Empathetic listening Rephrasing Sarcasm Interpersonal communication Positive leadership How one dresses/grooms Close- ended Using technical jargon Engaging behavior Cliches Speaking to a group Validating statements Self- talk; positive Physical appearance Being judgmental Self- talk; negative Diminishing their feelings Helping relationship Distraction Poor eye contact Open- ended questions Rolling eyes Focus on feelings Verbal communication Non-verbal communication Asking why Effective leadership Role barrier Group communication Nodding Grimacing Eye contact Silence Cultural barrier Providing education Active listening Giving approval Laughing Public speaking Providing reassurance Being dishonest Gender differences Calm tone of voice Leading questions Standing over them Therapeutic touch Developmental disability Getting down to their level Acting distracted Gesturing Clarifying questions Language barrier Developmental level barrier Warm and friendly disposition Social relationship Reflective questions/statements False reassurance Being honest Exploring Smiling Forgetting they are human Cold/callous demeanor Eyebrows furrowed Interrupting Neutral responses Making sounds Talking about yourself Minimizing their concerns Unnatural body language Using humor Crying Changing the subject SBAR Report Asking questions
(Print)
Presenting information
Facilitating discussion
Giving advice
Failure to listen
State observed behaviors
Telling them they are wrong
Empathetic listening
Rephrasing
Sarcasm
Interpersonal communication
Positive leadership
How one dresses/grooms
Close-ended
Using technical jargon
Engaging behavior
Cliches
Speaking to a group
Validating statements
Self-talk; positive
Physical appearance
Being judgmental
Self-talk; negative
Diminishing their feelings
Helping relationship
Distraction
Poor eye contact
Open-ended questions
Rolling eyes
Focus on feelings
Verbal communication
Non-verbal communication
Asking why
Effective leadership
Role barrier
Group communication
Nodding
Grimacing
Eye contact
Silence
Cultural barrier
Providing education
Active listening
Giving approval
Laughing
Public speaking
Providing reassurance
Being dishonest
Gender differences
Calm tone of voice
Leading questions
Standing over them
Therapeutic touch
Developmental disability
Getting down to their level
Acting distracted
Gesturing
Clarifying questions
Language barrier
Developmental level barrier
Warm and friendly disposition
Social relationship
Reflective questions/statements
False reassurance
Being honest
Exploring
Smiling
Forgetting they are human
Cold/callous demeanor
Eyebrows furrowed
Interrupting
Neutral responses
Making sounds
Talking about yourself
Minimizing their concerns
Unnatural body language
Using humor
Crying
Changing the subject
SBAR Report
Asking questions
