Focus on feelings Providing reassurance State observed behaviors Self- talk; positive Nodding Using technical jargon Eye contact How one dresses/grooms Validating statements Leading questions Neutral responses Role barrier Eyebrows furrowed Forgetting they are human Providing education Open- ended questions Reflective questions/statements Being judgmental Active listening Language barrier Rephrasing Public speaking Non-verbal communication Close- ended Rolling eyes Physical appearance Minimizing their concerns Standing over them Empathetic listening SBAR Report Engaging behavior Gender differences Distraction Giving advice Asking why Facilitating discussion Smiling Effective leadership Grimacing Cold/callous demeanor Calm tone of voice Warm and friendly disposition Clarifying questions Cliches Exploring Developmental level barrier Group communication Laughing Verbal communication Failure to listen Therapeutic touch Helping relationship Crying Social relationship Asking questions Sarcasm Gesturing Getting down to their level Telling them they are wrong Using humor False reassurance Speaking to a group Diminishing their feelings Interrupting Poor eye contact Presenting information Developmental disability Making sounds Positive leadership Cultural barrier Talking about yourself Being honest Self- talk; negative Interpersonal communication Silence Giving approval Acting distracted Being dishonest Changing the subject Unnatural body language Focus on feelings Providing reassurance State observed behaviors Self- talk; positive Nodding Using technical jargon Eye contact How one dresses/grooms Validating statements Leading questions Neutral responses Role barrier Eyebrows furrowed Forgetting they are human Providing education Open- ended questions Reflective questions/statements Being judgmental Active listening Language barrier Rephrasing Public speaking Non-verbal communication Close- ended Rolling eyes Physical appearance Minimizing their concerns Standing over them Empathetic listening SBAR Report Engaging behavior Gender differences Distraction Giving advice Asking why Facilitating discussion Smiling Effective leadership Grimacing Cold/callous demeanor Calm tone of voice Warm and friendly disposition Clarifying questions Cliches Exploring Developmental level barrier Group communication Laughing Verbal communication Failure to listen Therapeutic touch Helping relationship Crying Social relationship Asking questions Sarcasm Gesturing Getting down to their level Telling them they are wrong Using humor False reassurance Speaking to a group Diminishing their feelings Interrupting Poor eye contact Presenting information Developmental disability Making sounds Positive leadership Cultural barrier Talking about yourself Being honest Self- talk; negative Interpersonal communication Silence Giving approval Acting distracted Being dishonest Changing the subject Unnatural body language
(Print)
Focus on feelings
Providing reassurance
State observed behaviors
Self-talk; positive
Nodding
Using technical jargon
Eye contact
How one dresses/grooms
Validating statements
Leading questions
Neutral responses
Role barrier
Eyebrows furrowed
Forgetting they are human
Providing education
Open-ended questions
Reflective questions/statements
Being judgmental
Active listening
Language barrier
Rephrasing
Public speaking
Non-verbal communication
Close-ended
Rolling eyes
Physical appearance
Minimizing their concerns
Standing over them
Empathetic listening
SBAR Report
Engaging behavior
Gender differences
Distraction
Giving advice
Asking why
Facilitating discussion
Smiling
Effective leadership
Grimacing
Cold/callous demeanor
Calm tone of voice
Warm and friendly disposition
Clarifying questions
Cliches
Exploring
Developmental level barrier
Group communication
Laughing
Verbal communication
Failure to listen
Therapeutic touch
Helping relationship
Crying
Social relationship
Asking questions
Sarcasm
Gesturing
Getting down to their level
Telling them they are wrong
Using humor
False reassurance
Speaking to a group
Diminishing their feelings
Interrupting
Poor eye contact
Presenting information
Developmental disability
Making sounds
Positive leadership
Cultural barrier
Talking about yourself
Being honest
Self-talk; negative
Interpersonal communication
Silence
Giving approval
Acting distracted
Being dishonest
Changing the subject
Unnatural body language
