Standing over them Physical appearance Distraction Eye contact Empathetic listening Helping relationship Cold/callous demeanor Gender differences Non-verbal communication Laughing Grimacing Warm and friendly disposition Self- talk; negative Silence Effective leadership Changing the subject Rolling eyes Diminishing their feelings Getting down to their level Verbal communication State observed behaviors Cultural barrier Acting distracted Active listening False reassurance Validating statements Exploring Self- talk; positive Interrupting Group communication Close- ended Gesturing Eyebrows furrowed Crying Forgetting they are human Giving advice Leading questions Unnatural body language Developmental level barrier Giving approval Facilitating discussion Providing reassurance Social relationship Focus on feelings Being honest Using technical jargon How one dresses/grooms Rephrasing Neutral responses Asking why Providing education Role barrier Interpersonal communication Failure to listen Making sounds Positive leadership Therapeutic touch Being judgmental Cliches Open- ended questions Language barrier Smiling Telling them they are wrong Clarifying questions SBAR Report Speaking to a group Public speaking Using humor Calm tone of voice Being dishonest Minimizing their concerns Nodding Engaging behavior Sarcasm Reflective questions/statements Talking about yourself Poor eye contact Asking questions Presenting information Developmental disability Standing over them Physical appearance Distraction Eye contact Empathetic listening Helping relationship Cold/callous demeanor Gender differences Non-verbal communication Laughing Grimacing Warm and friendly disposition Self- talk; negative Silence Effective leadership Changing the subject Rolling eyes Diminishing their feelings Getting down to their level Verbal communication State observed behaviors Cultural barrier Acting distracted Active listening False reassurance Validating statements Exploring Self- talk; positive Interrupting Group communication Close- ended Gesturing Eyebrows furrowed Crying Forgetting they are human Giving advice Leading questions Unnatural body language Developmental level barrier Giving approval Facilitating discussion Providing reassurance Social relationship Focus on feelings Being honest Using technical jargon How one dresses/grooms Rephrasing Neutral responses Asking why Providing education Role barrier Interpersonal communication Failure to listen Making sounds Positive leadership Therapeutic touch Being judgmental Cliches Open- ended questions Language barrier Smiling Telling them they are wrong Clarifying questions SBAR Report Speaking to a group Public speaking Using humor Calm tone of voice Being dishonest Minimizing their concerns Nodding Engaging behavior Sarcasm Reflective questions/statements Talking about yourself Poor eye contact Asking questions Presenting information Developmental disability
(Print)
Standing over them
Physical appearance
Distraction
Eye contact
Empathetic listening
Helping relationship
Cold/callous demeanor
Gender differences
Non-verbal communication
Laughing
Grimacing
Warm and friendly disposition
Self-talk; negative
Silence
Effective leadership
Changing the subject
Rolling eyes
Diminishing their feelings
Getting down to their level
Verbal communication
State observed behaviors
Cultural barrier
Acting distracted
Active listening
False reassurance
Validating statements
Exploring
Self-talk; positive
Interrupting
Group communication
Close-ended
Gesturing
Eyebrows furrowed
Crying
Forgetting they are human
Giving advice
Leading questions
Unnatural body language
Developmental level barrier
Giving approval
Facilitating discussion
Providing reassurance
Social relationship
Focus on feelings
Being honest
Using technical jargon
How one dresses/grooms
Rephrasing
Neutral responses
Asking why
Providing education
Role barrier
Interpersonal communication
Failure to listen
Making sounds
Positive leadership
Therapeutic touch
Being judgmental
Cliches
Open-ended questions
Language barrier
Smiling
Telling them they are wrong
Clarifying questions
SBAR Report
Speaking to a group
Public speaking
Using humor
Calm tone of voice
Being dishonest
Minimizing their concerns
Nodding
Engaging behavior
Sarcasm
Reflective questions/statements
Talking about yourself
Poor eye contact
Asking questions
Presenting information
Developmental disability
