Neutral responses Calm tone of voice Sarcasm Interrupting Standing over them Speaking to a group Exploring Giving advice Interpersonal communication Smiling Asking why Crying Talking about yourself Rolling eyes Rephrasing Validating statements How one dresses/grooms Social relationship Getting down to their level Diminishing their feelings Making sounds Being honest Therapeutic touch Changing the subject Empathetic listening Public speaking Open- ended questions Forgetting they are human Effective leadership Verbal communication Telling them they are wrong Active listening Failure to listen Cliches Role barrier Self- talk; negative Laughing Providing reassurance SBAR Report Language barrier Poor eye contact Clarifying questions Reflective questions/statements Non-verbal communication Gender differences Self- talk; positive Nodding False reassurance Using technical jargon Being dishonest Focus on feelings Positive leadership Cultural barrier Leading questions Grimacing Developmental disability Helping relationship Close- ended State observed behaviors Silence Using humor Physical appearance Developmental level barrier Eyebrows furrowed Gesturing Warm and friendly disposition Giving approval Engaging behavior Distraction Being judgmental Providing education Cold/callous demeanor Unnatural body language Presenting information Minimizing their concerns Facilitating discussion Asking questions Eye contact Acting distracted Group communication Neutral responses Calm tone of voice Sarcasm Interrupting Standing over them Speaking to a group Exploring Giving advice Interpersonal communication Smiling Asking why Crying Talking about yourself Rolling eyes Rephrasing Validating statements How one dresses/grooms Social relationship Getting down to their level Diminishing their feelings Making sounds Being honest Therapeutic touch Changing the subject Empathetic listening Public speaking Open- ended questions Forgetting they are human Effective leadership Verbal communication Telling them they are wrong Active listening Failure to listen Cliches Role barrier Self- talk; negative Laughing Providing reassurance SBAR Report Language barrier Poor eye contact Clarifying questions Reflective questions/statements Non-verbal communication Gender differences Self- talk; positive Nodding False reassurance Using technical jargon Being dishonest Focus on feelings Positive leadership Cultural barrier Leading questions Grimacing Developmental disability Helping relationship Close- ended State observed behaviors Silence Using humor Physical appearance Developmental level barrier Eyebrows furrowed Gesturing Warm and friendly disposition Giving approval Engaging behavior Distraction Being judgmental Providing education Cold/callous demeanor Unnatural body language Presenting information Minimizing their concerns Facilitating discussion Asking questions Eye contact Acting distracted Group communication
(Print)
Neutral responses
Calm tone of voice
Sarcasm
Interrupting
Standing over them
Speaking to a group
Exploring
Giving advice
Interpersonal communication
Smiling
Asking why
Crying
Talking about yourself
Rolling eyes
Rephrasing
Validating statements
How one dresses/grooms
Social relationship
Getting down to their level
Diminishing their feelings
Making sounds
Being honest
Therapeutic touch
Changing the subject
Empathetic listening
Public speaking
Open-ended questions
Forgetting they are human
Effective leadership
Verbal communication
Telling them they are wrong
Active listening
Failure to listen
Cliches
Role barrier
Self-talk; negative
Laughing
Providing reassurance
SBAR Report
Language barrier
Poor eye contact
Clarifying questions
Reflective questions/statements
Non-verbal communication
Gender differences
Self-talk; positive
Nodding
False reassurance
Using technical jargon
Being dishonest
Focus on feelings
Positive leadership
Cultural barrier
Leading questions
Grimacing
Developmental disability
Helping relationship
Close-ended
State observed behaviors
Silence
Using humor
Physical appearance
Developmental level barrier
Eyebrows furrowed
Gesturing
Warm and friendly disposition
Giving approval
Engaging behavior
Distraction
Being judgmental
Providing education
Cold/callous demeanor
Unnatural body language
Presenting information
Minimizing their concerns
Facilitating discussion
Asking questions
Eye contact
Acting distracted
Group communication
