Being dishonest Asking why Gesturing Empathetic listening Verbal communication Helping relationship Providing education Telling them they are wrong Minimizing their concerns Speaking to a group Asking questions Engaging behavior Poor eye contact Clarifying questions Acting distracted Open- ended questions Using technical jargon Standing over them Rolling eyes Leading questions Interpersonal communication Being judgmental Using humor Sarcasm Neutral responses Eyebrows furrowed Exploring How one dresses/grooms Non-verbal communication Failure to listen Giving advice State observed behaviors Role barrier Cultural barrier Diminishing their feelings Close- ended Positive leadership Smiling Cliches Social relationship Grimacing Forgetting they are human Crying Talking about yourself Therapeutic touch Providing reassurance Silence Active listening Eye contact Group communication Gender differences False reassurance Public speaking Laughing Language barrier Developmental disability Facilitating discussion Presenting information Self- talk; positive Validating statements Distraction Making sounds Calm tone of voice Reflective questions/statements Getting down to their level Self- talk; negative Rephrasing Changing the subject Physical appearance Giving approval Effective leadership Focus on feelings Developmental level barrier Interrupting Unnatural body language Warm and friendly disposition SBAR Report Nodding Being honest Cold/callous demeanor Being dishonest Asking why Gesturing Empathetic listening Verbal communication Helping relationship Providing education Telling them they are wrong Minimizing their concerns Speaking to a group Asking questions Engaging behavior Poor eye contact Clarifying questions Acting distracted Open- ended questions Using technical jargon Standing over them Rolling eyes Leading questions Interpersonal communication Being judgmental Using humor Sarcasm Neutral responses Eyebrows furrowed Exploring How one dresses/grooms Non-verbal communication Failure to listen Giving advice State observed behaviors Role barrier Cultural barrier Diminishing their feelings Close- ended Positive leadership Smiling Cliches Social relationship Grimacing Forgetting they are human Crying Talking about yourself Therapeutic touch Providing reassurance Silence Active listening Eye contact Group communication Gender differences False reassurance Public speaking Laughing Language barrier Developmental disability Facilitating discussion Presenting information Self- talk; positive Validating statements Distraction Making sounds Calm tone of voice Reflective questions/statements Getting down to their level Self- talk; negative Rephrasing Changing the subject Physical appearance Giving approval Effective leadership Focus on feelings Developmental level barrier Interrupting Unnatural body language Warm and friendly disposition SBAR Report Nodding Being honest Cold/callous demeanor
(Print)
Being dishonest
Asking why
Gesturing
Empathetic listening
Verbal communication
Helping relationship
Providing education
Telling them they are wrong
Minimizing their concerns
Speaking to a group
Asking questions
Engaging behavior
Poor eye contact
Clarifying questions
Acting distracted
Open-ended questions
Using technical jargon
Standing over them
Rolling eyes
Leading questions
Interpersonal communication
Being judgmental
Using humor
Sarcasm
Neutral responses
Eyebrows furrowed
Exploring
How one dresses/grooms
Non-verbal communication
Failure to listen
Giving advice
State observed behaviors
Role barrier
Cultural barrier
Diminishing their feelings
Close-ended
Positive leadership
Smiling
Cliches
Social relationship
Grimacing
Forgetting they are human
Crying
Talking about yourself
Therapeutic touch
Providing reassurance
Silence
Active listening
Eye contact
Group communication
Gender differences
False reassurance
Public speaking
Laughing
Language barrier
Developmental disability
Facilitating discussion
Presenting information
Self-talk; positive
Validating statements
Distraction
Making sounds
Calm tone of voice
Reflective questions/statements
Getting down to their level
Self-talk; negative
Rephrasing
Changing the subject
Physical appearance
Giving approval
Effective leadership
Focus on feelings
Developmental level barrier
Interrupting
Unnatural body language
Warm and friendly disposition
SBAR Report
Nodding
Being honest
Cold/callous demeanor
