Interrupting Providing education Calm tone of voice Validating statements Open- ended questions Neutral responses Telling them they are wrong Diminishing their feelings Being judgmental Helping relationship Rephrasing Speaking to a group Grimacing False reassurance Group communication Making sounds Acting distracted Asking questions Interpersonal communication Using technical jargon SBAR Report Unnatural body language Rolling eyes Non-verbal communication Effective leadership Warm and friendly disposition How one dresses/grooms Therapeutic touch Sarcasm Presenting information Standing over them Verbal communication Gender differences Leading questions Silence Cultural barrier Active listening Clarifying questions Distraction Facilitating discussion Physical appearance Language barrier State observed behaviors Poor eye contact Empathetic listening Developmental level barrier Crying Self- talk; negative Talking about yourself Eyebrows furrowed Minimizing their concerns Using humor Providing reassurance Getting down to their level Cold/callous demeanor Close- ended Social relationship Focus on feelings Being honest Smiling Forgetting they are human Public speaking Self- talk; positive Asking why Eye contact Reflective questions/statements Engaging behavior Gesturing Developmental disability Role barrier Laughing Giving approval Exploring Cliches Failure to listen Nodding Giving advice Changing the subject Positive leadership Being dishonest Interrupting Providing education Calm tone of voice Validating statements Open- ended questions Neutral responses Telling them they are wrong Diminishing their feelings Being judgmental Helping relationship Rephrasing Speaking to a group Grimacing False reassurance Group communication Making sounds Acting distracted Asking questions Interpersonal communication Using technical jargon SBAR Report Unnatural body language Rolling eyes Non-verbal communication Effective leadership Warm and friendly disposition How one dresses/grooms Therapeutic touch Sarcasm Presenting information Standing over them Verbal communication Gender differences Leading questions Silence Cultural barrier Active listening Clarifying questions Distraction Facilitating discussion Physical appearance Language barrier State observed behaviors Poor eye contact Empathetic listening Developmental level barrier Crying Self- talk; negative Talking about yourself Eyebrows furrowed Minimizing their concerns Using humor Providing reassurance Getting down to their level Cold/callous demeanor Close- ended Social relationship Focus on feelings Being honest Smiling Forgetting they are human Public speaking Self- talk; positive Asking why Eye contact Reflective questions/statements Engaging behavior Gesturing Developmental disability Role barrier Laughing Giving approval Exploring Cliches Failure to listen Nodding Giving advice Changing the subject Positive leadership Being dishonest
(Print)
Interrupting
Providing education
Calm tone of voice
Validating statements
Open-ended questions
Neutral responses
Telling them they are wrong
Diminishing their feelings
Being judgmental
Helping relationship
Rephrasing
Speaking to a group
Grimacing
False reassurance
Group communication
Making sounds
Acting distracted
Asking questions
Interpersonal communication
Using technical jargon
SBAR Report
Unnatural body language
Rolling eyes
Non-verbal communication
Effective leadership
Warm and friendly disposition
How one dresses/grooms
Therapeutic touch
Sarcasm
Presenting information
Standing over them
Verbal communication
Gender differences
Leading questions
Silence
Cultural barrier
Active listening
Clarifying questions
Distraction
Facilitating discussion
Physical appearance
Language barrier
State observed behaviors
Poor eye contact
Empathetic listening
Developmental level barrier
Crying
Self-talk; negative
Talking about yourself
Eyebrows furrowed
Minimizing their concerns
Using humor
Providing reassurance
Getting down to their level
Cold/callous demeanor
Close-ended
Social relationship
Focus on feelings
Being honest
Smiling
Forgetting they are human
Public speaking
Self-talk; positive
Asking why
Eye contact
Reflective questions/statements
Engaging behavior
Gesturing
Developmental disability
Role barrier
Laughing
Giving approval
Exploring
Cliches
Failure to listen
Nodding
Giving advice
Changing the subject
Positive leadership
Being dishonest
