Only IT has access to server computer Get a Banfield call IT replaced our router Caller reads ISL code instead of hitting join Caller starts unplugging things randomly Simple call goes over an hour "I don't know anything about comptuers" "Can you call me back on a cell phone?" Replaced IVLS didn't have printer setup Caller skips introduction and immediately tells you problem Power flicker kills IVLS IPU database rebuild Issue resolves itself when we answer call "Person who usually does this is on vaca" Caller powers off surge protector instead of IVLS First call of day is SS offline Somebody calls IVLS PC a hard drive "We didn't touch anything" Caller finds router on first try IT calls us back Used chatboxx! Only had to reseat TS cable Cat/Dog/Pet disrupts call on either end Work with WIN7 or older IVLS "What's the windows key" while doing NS Get call <5 minutes before break Caller gives SAP/LIMS ID at start of call I3 drops for about 3 seconds Wrong drivers downloaded for printer Caller pressed buttons to get human in wrong dept Waiting in AVImark queue Only IT has access to server computer Get a Banfield call IT replaced our router Caller reads ISL code instead of hitting join Caller starts unplugging things randomly Simple call goes over an hour "I don't know anything about comptuers" "Can you call me back on a cell phone?" Replaced IVLS didn't have printer setup Caller skips introduction and immediately tells you problem Power flicker kills IVLS IPU database rebuild Issue resolves itself when we answer call "Person who usually does this is on vaca" Caller powers off surge protector instead of IVLS First call of day is SS offline Somebody calls IVLS PC a hard drive "We didn't touch anything" Caller finds router on first try IT calls us back Used chatboxx! Only had to reseat TS cable Cat/Dog/Pet disrupts call on either end Work with WIN7 or older IVLS "What's the windows key" while doing NS Get call <5 minutes before break Caller gives SAP/LIMS ID at start of call I3 drops for about 3 seconds Wrong drivers downloaded for printer Caller pressed buttons to get human in wrong dept Waiting in AVImark queue
(Print)
Only IT has access to server computer
Get a Banfield call
IT replaced our router
Caller reads ISL code instead of hitting join
Caller starts unplugging things randomly
Simple call goes over an hour
"I don't know anything about comptuers"
"Can you call me back on a cell phone?"
Replaced IVLS didn't have printer setup
Caller skips introduction and immediately tells you problem
Power flicker kills IVLS
IPU database rebuild
Issue resolves itself when we answer call
"Person who usually does this is on vaca"
Caller powers off surge protector instead of IVLS
First call of day is SS offline
Somebody calls IVLS PC a hard drive
"We didn't touch anything"
Caller finds router on first try
IT calls us back
Used chatboxx!
Only had to reseat TS cable
Cat/Dog/Pet disrupts call on either end
Work with WIN7 or older IVLS
"What's the windows key" while doing NS
Get call <5 minutes before break
Caller gives SAP/LIMS ID at start of call
I3 drops for about 3 seconds
Wrong drivers downloaded for printer
Caller pressed buttons to get human in wrong dept
Waiting in AVImark queue
