(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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BYOD
goes straight into issue without giving name or callback
vdi not working
no phone by computer
"i called earlier"
does not give full number
having conversation with someone else
epic access
two min call, ten min ticket
does not know call back number / can i use my cell?
spells out common name
new hire was given no/insufficient info
caller cannot describe the issue
logged off of connection center / reset citrix
impatient caller
unable to verify / account in archived state
ge issue
kids hollering in background
tyler complains
rightfax missing
gives non-direct line for call back (such as a main hospital number)
myedu call
new hire not given userid
does not know what idn request to submit
resolution: submit idn request
coughs or sneezes or yawns into mic
"Yes I am in the car" driving or passenger
issue resolves itself / caller resolved it
"I am calling on behalf of doctor..... who is in the other room"
angry doctor
why did tier 1 just spike
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
caller has no idea what they are doing
queue on fire (red and yellow)
"im calling for ____"
"i just got back from leave"
caller is taking on speaker / hard to hear
low disk space
someone emails the MTS All directory asking for help
citrix on personal computer
computer uptime is more than a week
spam email
free for tylet only
askes a question, gets completely non related answer
caller has no idea what they are doing
student was not given userid / did not know to use epc.userid
fire is mentioned in the chat
scanner issue
"you are so smart"
¯\_(ツ)_/¯ in the chat
wanting escalation when viable workaround is too inconvenient to them
printer
mercy connect dot open.com
heavy breathing
commercial client / vendor
"my class starts in 5mins"
"need help with anything else?" "no i just want this fixed"
needs drive mapped but does not know drive location
monitor (any kind) issue
non mercylink calling on mercylink line (or vise versa)
Melodi lurking in chat
"just call 3399"
someone trying to teams msg or email for IT help
onboarding giving out outdated info
mercylink inactive
maintenance issue
readyset
mfa
queue spikes right when you get back from break or a call
resconnect / mts hosting
"do you know why i was locked out?"
calling in for an issue caller has no idea about
UPS beeping / issues
other coworkers having loud conversation in the background
call in with phone attached to computer and needs to restart
"you are the __th person ive spoken too about this"
difficult caller / passive agressive
p1/p1 being a nightmare
HORRENDOUS name spelling
lawson syntax error
does not know how to use their cell phone
did not know email is now nickname.last
Self submitted ticket with no information and the caller wants it escalated
common name with really strange spelling
not by the phone when call connected
gives name/callback too quickly
did not spell uniquely spelled name
"I only have my phone/I dont have a personal computer"
caller not happy about the response/resolution time frame
self submitted p1/p2
vdi issues
is or says "im computer illiterate"
caller tries to dismiss you before saying the closer
called cso / manager
free for andi only
"ive restarted" but uptime says they didnt
eating or drinking
caller thinks userid has @mercy.net
Mymercy patient forwarded to 3399
import dialog box in epic
caller says hi when trying to get their name and callback
caller gives birth year when clearly not asked
"click this button" "do i click it?" what did i just say
"I got a new phone"
trying to view current paystubs/W2s on mypay/get w2s in general
