BYODgoes straightinto issuewithoutgiving nameor callbackvdi notworkingno phonebycomputer"icalledearlier"does notgive fullnumberhavingconversationwithsomeoneelseepicaccesstwo mincall, tenmin ticketdoes notknow callback number/ can i usemy cell?spells outcommonnamenew hire wasgivenno/insufficientinfocallercannotdescribethe issuelogged off ofconnectioncenter /reset citriximpatientcallerunable toverify /account inarchivedstategeissuekidshollering inbackgroundtylercomplainsrightfaxmissinggives non-directline for callback (such as amain hospitalnumber)myeducallnew hirenot givenuseriddoes notknow whatidn requestto submitresolution:submit idnrequestcoughs orsneezesor yawnsinto mic"Yes I amin the car"driving orpassengerissueresolvesitself / callerresolved it"I am callingon behalf ofdoctor.....who is in theother room"angrydoctorwhy didtier 1 justspikeChromebook /Cant installcitrix on MacosX or windows7/8/8.1caller hasno ideawhat theyare doingqueue onfire (redandyellow)"imcallingfor ____""i just gotback fromleave"caller istaking onspeaker /hard to hearlowdiskspacesomeoneemails theMTS Alldirectoryasking for helpcitrix onpersonalcomputercomputeruptime ismore thana weekspamemailfree fortyletonlyaskes aquestion, getscompletelynon relatedanswercaller hasno ideawhat theyare doingstudent wasnot givenuserid / did notknow to useepc.useridfire ismentionedin the chatscannerissue"youare sosmart"¯\_(ツ)_/¯ in thechatwantingescalation whenviableworkaround istoo inconvenientto themprintermercyconnectdotopen.comheavybreathingcommercialclient /vendor"my classstarts in5mins""need helpwith anythingelse?" "no ijust want thisfixed"needs drivemapped butdoes notknow drivelocationmonitor(any kind)issuenon mercylinkcalling onmercylink line(or vise versa)Melodilurkingin chat"justcall3399"someonetrying toteams msgor email forIT helponboardinggiving outoutdatedinfomercylinkinactivemaintenanceissuereadysetmfaqueue spikesright whenyou get backfrom break ora callresconnect/ mtshosting"do youknow why iwas lockedout?"calling in foran issuecaller has noidea aboutUPSbeeping/ issuesothercoworkershaving loudconversation inthe backgroundcall in withphone attachedto computerand needs torestart"you are the__th personive spokentoo aboutthis"difficultcaller /passiveagressivep1/p1being anightmareHORRENDOUSname spellinglawsonsyntaxerrordoes notknow howto use theircell phonedid not knowemail is nownickname.lastSelf submittedticket with noinformation andthe caller wantsit escalatedcommonname withreallystrangespellingnot by thephonewhen callconnectedgivesname/callbacktoo quicklydid not spelluniquelyspelledname"I only havemy phone/Idont have apersonalcomputer"caller not happyabout theresponse/resolutiontime frameselfsubmittedp1/p2vdiissuesis or says"imcomputerilliterate"caller tries todismiss youbeforesaying theclosercalledcso /managerfree forandionly"iverestarted"but uptimesays theydidnteatingordrinkingcaller thinksuserid has@mercy.netMymercypatientforwardedto 3399importdialog boxin epiccaller says hiwhen tryingto get theirname andcallbackcaller givesbirth yearwhen clearlynot asked"click thisbutton" "do iclick it?"what did ijust say"I got anewphone"trying to viewcurrentpaystubs/W2son mypay/getw2s in generalrandombackgroundbeepingparentticketcreated /postedCassandraactuallymessagesthe chat /complainsuser endscall butdoesnthang up callnew hiregivenwronginformationBYODgoes straightinto issuewithoutgiving nameor callbackvdi notworkingno phonebycomputer"icalledearlier"does notgive fullnumberhavingconversationwithsomeoneelseepicaccesstwo mincall, tenmin ticketdoes notknow callback number/ can i usemy cell?spells outcommonnamenew hire wasgivenno/insufficientinfocallercannotdescribethe issuelogged off ofconnectioncenter /reset citriximpatientcallerunable toverify /account inarchivedstategeissuekidshollering inbackgroundtylercomplainsrightfaxmissinggives non-directline for callback (such as amain hospitalnumber)myeducallnew hirenot givenuseriddoes notknow whatidn requestto submitresolution:submit idnrequestcoughs orsneezesor yawnsinto mic"Yes I amin the car"driving orpassengerissueresolvesitself / callerresolved it"I am callingon behalf ofdoctor.....who is in theother room"angrydoctorwhy didtier 1 justspikeChromebook /Cant installcitrix on MacosX or windows7/8/8.1caller hasno ideawhat theyare doingqueue onfire (redandyellow)"imcallingfor ____""i just gotback fromleave"caller istaking onspeaker /hard to hearlowdiskspacesomeoneemails theMTS Alldirectoryasking for helpcitrix onpersonalcomputercomputeruptime ismore thana weekspamemailfree fortyletonlyaskes aquestion, getscompletelynon relatedanswercaller hasno ideawhat theyare doingstudent wasnot givenuserid / did notknow to useepc.useridfire ismentionedin the chatscannerissue"youare sosmart"¯\_(ツ)_/¯ in thechatwantingescalation whenviableworkaround istoo inconvenientto themprintermercyconnectdotopen.comheavybreathingcommercialclient /vendor"my classstarts in5mins""need helpwith anythingelse?" "no ijust want thisfixed"needs drivemapped butdoes notknow drivelocationmonitor(any kind)issuenon mercylinkcalling onmercylink line(or vise versa)Melodilurkingin chat"justcall3399"someonetrying toteams msgor email forIT helponboardinggiving outoutdatedinfomercylinkinactivemaintenanceissuereadysetmfaqueue spikesright whenyou get backfrom break ora callresconnect/ mtshosting"do youknow why iwas lockedout?"calling in foran issuecaller has noidea aboutUPSbeeping/ issuesothercoworkershaving loudconversation inthe backgroundcall in withphone attachedto computerand needs torestart"you are the__th personive spokentoo aboutthis"difficultcaller /passiveagressivep1/p1being anightmareHORRENDOUSname spellinglawsonsyntaxerrordoes notknow howto use theircell phonedid not knowemail is nownickname.lastSelf submittedticket with noinformation andthe caller wantsit escalatedcommonname withreallystrangespellingnot by thephonewhen callconnectedgivesname/callbacktoo quicklydid not spelluniquelyspelledname"I only havemy phone/Idont have apersonalcomputer"caller not happyabout theresponse/resolutiontime frameselfsubmittedp1/p2vdiissuesis or says"imcomputerilliterate"caller tries todismiss youbeforesaying theclosercalledcso /managerfree forandionly"iverestarted"but uptimesays theydidnteatingordrinkingcaller thinksuserid has@mercy.netMymercypatientforwardedto 3399importdialog boxin epiccaller says hiwhen tryingto get theirname andcallbackcaller givesbirth yearwhen clearlynot asked"click thisbutton" "do iclick it?"what did ijust say"I got anewphone"trying to viewcurrentpaystubs/W2son mypay/getw2s in generalrandombackgroundbeepingparentticketcreated /postedCassandraactuallymessagesthe chat /complainsuser endscall butdoesnthang up callnew hiregivenwronginformation

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
  1. BYOD
  2. goes straight into issue without giving name or callback
  3. vdi not working
  4. no phone by computer
  5. "i called earlier"
  6. does not give full number
  7. having conversation with someone else
  8. epic access
  9. two min call, ten min ticket
  10. does not know call back number / can i use my cell?
  11. spells out common name
  12. new hire was given no/insufficient info
  13. caller cannot describe the issue
  14. logged off of connection center / reset citrix
  15. impatient caller
  16. unable to verify / account in archived state
  17. ge issue
  18. kids hollering in background
  19. tyler complains
  20. rightfax missing
  21. gives non-direct line for call back (such as a main hospital number)
  22. myedu call
  23. new hire not given userid
  24. does not know what idn request to submit
  25. resolution: submit idn request
  26. coughs or sneezes or yawns into mic
  27. "Yes I am in the car" driving or passenger
  28. issue resolves itself / caller resolved it
  29. "I am calling on behalf of doctor..... who is in the other room"
  30. angry doctor
  31. why did tier 1 just spike
  32. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  33. caller has no idea what they are doing
  34. queue on fire (red and yellow)
  35. "im calling for ____"
  36. "i just got back from leave"
  37. caller is taking on speaker / hard to hear
  38. low disk space
  39. someone emails the MTS All directory asking for help
  40. citrix on personal computer
  41. computer uptime is more than a week
  42. spam email
  43. free for tylet only
  44. askes a question, gets completely non related answer
  45. caller has no idea what they are doing
  46. student was not given userid / did not know to use epc.userid
  47. fire is mentioned in the chat
  48. scanner issue
  49. "you are so smart"
  50. ¯\_(ツ)_/¯ in the chat
  51. wanting escalation when viable workaround is too inconvenient to them
  52. printer
  53. mercy connect dot open.com
  54. heavy breathing
  55. commercial client / vendor
  56. "my class starts in 5mins"
  57. "need help with anything else?" "no i just want this fixed"
  58. needs drive mapped but does not know drive location
  59. monitor (any kind) issue
  60. non mercylink calling on mercylink line (or vise versa)
  61. Melodi lurking in chat
  62. "just call 3399"
  63. someone trying to teams msg or email for IT help
  64. onboarding giving out outdated info
  65. mercylink inactive
  66. maintenance issue
  67. readyset
  68. mfa
  69. queue spikes right when you get back from break or a call
  70. resconnect / mts hosting
  71. "do you know why i was locked out?"
  72. calling in for an issue caller has no idea about
  73. UPS beeping / issues
  74. other coworkers having loud conversation in the background
  75. call in with phone attached to computer and needs to restart
  76. "you are the __th person ive spoken too about this"
  77. difficult caller / passive agressive
  78. p1/p1 being a nightmare
  79. HORRENDOUS name spelling
  80. lawson syntax error
  81. does not know how to use their cell phone
  82. did not know email is now nickname.last
  83. Self submitted ticket with no information and the caller wants it escalated
  84. common name with really strange spelling
  85. not by the phone when call connected
  86. gives name/callback too quickly
  87. did not spell uniquely spelled name
  88. "I only have my phone/I dont have a personal computer"
  89. caller not happy about the response/resolution time frame
  90. self submitted p1/p2
  91. vdi issues
  92. is or says "im computer illiterate"
  93. caller tries to dismiss you before saying the closer
  94. called cso / manager
  95. free for andi only
  96. "ive restarted" but uptime says they didnt
  97. eating or drinking
  98. caller thinks userid has @mercy.net
  99. Mymercy patient forwarded to 3399
  100. import dialog box in epic
  101. caller says hi when trying to get their name and callback
  102. caller gives birth year when clearly not asked
  103. "click this button" "do i click it?" what did i just say
  104. "I got a new phone"
  105. trying to view current paystubs/W2s on mypay/get w2s in general
  106. random background beeping
  107. parent ticket created / posted
  108. Cassandra actually messages the chat / complains
  109. user ends call but doesnt hang up call
  110. new hire given wrong information