(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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wanting escalation when viable workaround is too inconvenient to them
caller not happy about the response/resolution time frame
two min call, ten min ticket
not by the phone when call connected
"just call 3399"
mfa
vdi not working
maintenance issue
printer
does not give full number
someone trying to teams msg or email for IT help
self submitted p1/p2
rightfax missing
new hire was given no/insufficient info
heavy breathing
someone emails the MTS All directory asking for help
new hire given wrong information
epic access
fire is mentioned in the chat
free for tylet only
"I only have my phone/I dont have a personal computer"
gives name/callback too quickly
Mymercy patient forwarded to 3399
goes straight into issue without giving name or callback
did not spell uniquely spelled name
eating or drinking
lawson syntax error
other coworkers having loud conversation in the background
having conversation with someone else
caller cannot describe the issue
vdi issues
caller says hi when trying to get their name and callback
p1/p1 being a nightmare
caller thinks userid has @mercy.net
kids hollering in background
computer uptime is more than a week
readyset
resolution: submit idn request
UPS beeping / issues
askes a question, gets completely non related answer
"i called earlier"
caller has no idea what they are doing
parent ticket created / posted
spam email
random background beeping
difficult caller / passive agressive
low disk space
tyler complains
unable to verify / account in archived state
"you are the __th person ive spoken too about this"
did not know email is now nickname.last
does not know what idn request to submit
does not know call back number / can i use my cell?
mercylink inactive
¯\_(ツ)_/¯ in the chat
resconnect / mts hosting
angry doctor
issue resolves itself / caller resolved it
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
"im calling for ____"
student was not given userid / did not know to use epc.userid
caller tries to dismiss you before saying the closer
common name with really strange spelling
Melodi lurking in chat
"my class starts in 5mins"
"click this button" "do i click it?" what did i just say
"I am calling on behalf of doctor..... who is in the other room"
"Yes I am in the car" driving or passenger
"need help with anything else?" "no i just want this fixed"
spells out common name
no phone by computer
impatient caller
caller gives birth year when clearly not asked
called cso / manager
coughs or sneezes or yawns into mic
needs drive mapped but does not know drive location
caller has no idea what they are doing
gives non-direct line for call back (such as a main hospital number)
new hire not given userid
caller is taking on speaker / hard to hear
myedu call
call in with phone attached to computer and needs to restart
HORRENDOUS name spelling
user ends call but doesnt hang up call
Self submitted ticket with no information and the caller wants it escalated
why did tier 1 just spike
"ive restarted" but uptime says they didnt
"I got a new phone"
monitor (any kind) issue
"you are so smart"
citrix on personal computer
onboarding giving out outdated info
"i just got back from leave"
non mercylink calling on mercylink line (or vise versa)
trying to view current paystubs/W2s on mypay/get w2s in general
"do you know why i was locked out?"
queue spikes right when you get back from break or a call
