wantingescalation whenviableworkaround istoo inconvenientto themcaller not happyabout theresponse/resolutiontime frametwo mincall, tenmin ticketnot by thephonewhen callconnected"justcall3399"mfavdi notworkingmaintenanceissueprinterdoes notgive fullnumbersomeonetrying toteams msgor email forIT helpselfsubmittedp1/p2rightfaxmissingnew hire wasgivenno/insufficientinfoheavybreathingsomeoneemails theMTS Alldirectoryasking for helpnew hiregivenwronginformationepicaccessfire ismentionedin the chatfree fortyletonly"I only havemy phone/Idont have apersonalcomputer"givesname/callbacktoo quicklyMymercypatientforwardedto 3399goes straightinto issuewithoutgiving nameor callbackdid not spelluniquelyspellednameeatingordrinkinglawsonsyntaxerrorothercoworkershaving loudconversation inthe backgroundhavingconversationwithsomeoneelsecallercannotdescribethe issuevdiissuescaller says hiwhen tryingto get theirname andcallbackp1/p1being anightmarecaller thinksuserid has@mercy.netkidshollering inbackgroundcomputeruptime ismore thana weekreadysetresolution:submit idnrequestUPSbeeping/ issuesaskes aquestion, getscompletelynon relatedanswer"icalledearlier"caller hasno ideawhat theyare doingparentticketcreated /postedspamemailrandombackgroundbeepingdifficultcaller /passiveagressivelowdiskspacetylercomplainsunable toverify /account inarchivedstate"you are the__th personive spokentoo aboutthis"did not knowemail is nownickname.lastdoes notknow whatidn requestto submitdoes notknow callback number/ can i usemy cell?mercylinkinactive¯\_(ツ)_/¯ in thechatresconnect/ mtshostingangrydoctorissueresolvesitself / callerresolved itChromebook /Cant installcitrix on MacosX or windows7/8/8.1"imcallingfor ____"student wasnot givenuserid / did notknow to useepc.useridcaller tries todismiss youbeforesaying theclosercommonname withreallystrangespellingMelodilurkingin chat"my classstarts in5mins""click thisbutton" "do iclick it?"what did ijust say"I am callingon behalf ofdoctor.....who is in theother room""Yes I amin the car"driving orpassenger"need helpwith anythingelse?" "no ijust want thisfixed"spells outcommonnameno phonebycomputerimpatientcallercaller givesbirth yearwhen clearlynot askedcalledcso /managercoughs orsneezesor yawnsinto micneeds drivemapped butdoes notknow drivelocationcaller hasno ideawhat theyare doinggives non-directline for callback (such as amain hospitalnumber)new hirenot givenuseridcaller istaking onspeaker /hard to hearmyeducallcall in withphone attachedto computerand needs torestartHORRENDOUSname spellinguser endscall butdoesnthang up callSelf submittedticket with noinformation andthe caller wantsit escalatedwhy didtier 1 justspike"iverestarted"but uptimesays theydidnt"I got anewphone"monitor(any kind)issue"youare sosmart"citrix onpersonalcomputeronboardinggiving outoutdatedinfo"i just gotback fromleave"non mercylinkcalling onmercylink line(or vise versa)trying to viewcurrentpaystubs/W2son mypay/getw2s in general"do youknow why iwas lockedout?"queue spikesright whenyou get backfrom break ora callscannerissuemercyconnectdotopen.comfree forandionlyBYODlogged off ofconnectioncenter /reset citrixis or says"imcomputerilliterate"commercialclient /vendorgeissuedoes notknow howto use theircell phoneimportdialog boxin epiccalling in foran issuecaller has noidea aboutCassandraactuallymessagesthe chat /complainsqueue onfire (redandyellow)wantingescalation whenviableworkaround istoo inconvenientto themcaller not happyabout theresponse/resolutiontime frametwo mincall, tenmin ticketnot by thephonewhen callconnected"justcall3399"mfavdi notworkingmaintenanceissueprinterdoes notgive fullnumbersomeonetrying toteams msgor email forIT helpselfsubmittedp1/p2rightfaxmissingnew hire wasgivenno/insufficientinfoheavybreathingsomeoneemails theMTS Alldirectoryasking for helpnew hiregivenwronginformationepicaccessfire ismentionedin the chatfree fortyletonly"I only havemy phone/Idont have apersonalcomputer"givesname/callbacktoo quicklyMymercypatientforwardedto 3399goes straightinto issuewithoutgiving nameor callbackdid not spelluniquelyspellednameeatingordrinkinglawsonsyntaxerrorothercoworkershaving loudconversation inthe backgroundhavingconversationwithsomeoneelsecallercannotdescribethe issuevdiissuescaller says hiwhen tryingto get theirname andcallbackp1/p1being anightmarecaller thinksuserid has@mercy.netkidshollering inbackgroundcomputeruptime ismore thana weekreadysetresolution:submit idnrequestUPSbeeping/ issuesaskes aquestion, getscompletelynon relatedanswer"icalledearlier"caller hasno ideawhat theyare doingparentticketcreated /postedspamemailrandombackgroundbeepingdifficultcaller /passiveagressivelowdiskspacetylercomplainsunable toverify /account inarchivedstate"you are the__th personive spokentoo aboutthis"did not knowemail is nownickname.lastdoes notknow whatidn requestto submitdoes notknow callback number/ can i usemy cell?mercylinkinactive¯\_(ツ)_/¯ in thechatresconnect/ mtshostingangrydoctorissueresolvesitself / callerresolved itChromebook /Cant installcitrix on MacosX or windows7/8/8.1"imcallingfor ____"student wasnot givenuserid / did notknow to useepc.useridcaller tries todismiss youbeforesaying theclosercommonname withreallystrangespellingMelodilurkingin chat"my classstarts in5mins""click thisbutton" "do iclick it?"what did ijust say"I am callingon behalf ofdoctor.....who is in theother room""Yes I amin the car"driving orpassenger"need helpwith anythingelse?" "no ijust want thisfixed"spells outcommonnameno phonebycomputerimpatientcallercaller givesbirth yearwhen clearlynot askedcalledcso /managercoughs orsneezesor yawnsinto micneeds drivemapped butdoes notknow drivelocationcaller hasno ideawhat theyare doinggives non-directline for callback (such as amain hospitalnumber)new hirenot givenuseridcaller istaking onspeaker /hard to hearmyeducallcall in withphone attachedto computerand needs torestartHORRENDOUSname spellinguser endscall butdoesnthang up callSelf submittedticket with noinformation andthe caller wantsit escalatedwhy didtier 1 justspike"iverestarted"but uptimesays theydidnt"I got anewphone"monitor(any kind)issue"youare sosmart"citrix onpersonalcomputeronboardinggiving outoutdatedinfo"i just gotback fromleave"non mercylinkcalling onmercylink line(or vise versa)trying to viewcurrentpaystubs/W2son mypay/getw2s in general"do youknow why iwas lockedout?"queue spikesright whenyou get backfrom break ora callscannerissuemercyconnectdotopen.comfree forandionlyBYODlogged off ofconnectioncenter /reset citrixis or says"imcomputerilliterate"commercialclient /vendorgeissuedoes notknow howto use theircell phoneimportdialog boxin epiccalling in foran issuecaller has noidea aboutCassandraactuallymessagesthe chat /complainsqueue onfire (redandyellow)

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. wanting escalation when viable workaround is too inconvenient to them
  2. caller not happy about the response/resolution time frame
  3. two min call, ten min ticket
  4. not by the phone when call connected
  5. "just call 3399"
  6. mfa
  7. vdi not working
  8. maintenance issue
  9. printer
  10. does not give full number
  11. someone trying to teams msg or email for IT help
  12. self submitted p1/p2
  13. rightfax missing
  14. new hire was given no/insufficient info
  15. heavy breathing
  16. someone emails the MTS All directory asking for help
  17. new hire given wrong information
  18. epic access
  19. fire is mentioned in the chat
  20. free for tylet only
  21. "I only have my phone/I dont have a personal computer"
  22. gives name/callback too quickly
  23. Mymercy patient forwarded to 3399
  24. goes straight into issue without giving name or callback
  25. did not spell uniquely spelled name
  26. eating or drinking
  27. lawson syntax error
  28. other coworkers having loud conversation in the background
  29. having conversation with someone else
  30. caller cannot describe the issue
  31. vdi issues
  32. caller says hi when trying to get their name and callback
  33. p1/p1 being a nightmare
  34. caller thinks userid has @mercy.net
  35. kids hollering in background
  36. computer uptime is more than a week
  37. readyset
  38. resolution: submit idn request
  39. UPS beeping / issues
  40. askes a question, gets completely non related answer
  41. "i called earlier"
  42. caller has no idea what they are doing
  43. parent ticket created / posted
  44. spam email
  45. random background beeping
  46. difficult caller / passive agressive
  47. low disk space
  48. tyler complains
  49. unable to verify / account in archived state
  50. "you are the __th person ive spoken too about this"
  51. did not know email is now nickname.last
  52. does not know what idn request to submit
  53. does not know call back number / can i use my cell?
  54. mercylink inactive
  55. ¯\_(ツ)_/¯ in the chat
  56. resconnect / mts hosting
  57. angry doctor
  58. issue resolves itself / caller resolved it
  59. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  60. "im calling for ____"
  61. student was not given userid / did not know to use epc.userid
  62. caller tries to dismiss you before saying the closer
  63. common name with really strange spelling
  64. Melodi lurking in chat
  65. "my class starts in 5mins"
  66. "click this button" "do i click it?" what did i just say
  67. "I am calling on behalf of doctor..... who is in the other room"
  68. "Yes I am in the car" driving or passenger
  69. "need help with anything else?" "no i just want this fixed"
  70. spells out common name
  71. no phone by computer
  72. impatient caller
  73. caller gives birth year when clearly not asked
  74. called cso / manager
  75. coughs or sneezes or yawns into mic
  76. needs drive mapped but does not know drive location
  77. caller has no idea what they are doing
  78. gives non-direct line for call back (such as a main hospital number)
  79. new hire not given userid
  80. caller is taking on speaker / hard to hear
  81. myedu call
  82. call in with phone attached to computer and needs to restart
  83. HORRENDOUS name spelling
  84. user ends call but doesnt hang up call
  85. Self submitted ticket with no information and the caller wants it escalated
  86. why did tier 1 just spike
  87. "ive restarted" but uptime says they didnt
  88. "I got a new phone"
  89. monitor (any kind) issue
  90. "you are so smart"
  91. citrix on personal computer
  92. onboarding giving out outdated info
  93. "i just got back from leave"
  94. non mercylink calling on mercylink line (or vise versa)
  95. trying to view current paystubs/W2s on mypay/get w2s in general
  96. "do you know why i was locked out?"
  97. queue spikes right when you get back from break or a call
  98. scanner issue
  99. mercy connect dot open.com
  100. free for andi only
  101. BYOD
  102. logged off of connection center / reset citrix
  103. is or says "im computer illiterate"
  104. commercial client / vendor
  105. ge issue
  106. does not know how to use their cell phone
  107. import dialog box in epic
  108. calling in for an issue caller has no idea about
  109. Cassandra actually messages the chat / complains
  110. queue on fire (red and yellow)