(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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fire is mentioned in the chat
epic access
monitor (any kind) issue
"click this button" "do i click it?" what did i just say
spells out common name
goes straight into issue without giving name or callback
gives non-direct line for call back (such as a main hospital number)
"just call 3399"
non mercylink calling on mercylink line (or vise versa)
"i called earlier"
new hire given wrong information
eating or drinking
does not know what idn request to submit
someone trying to teams msg or email for IT help
caller tries to dismiss you before saying the closer
askes a question, gets completely non related answer
"you are so smart"
does not know call back number / can i use my cell?
impatient caller
Mymercy patient forwarded to 3399
free for tylet only
UPS beeping / issues
does not know how to use their cell phone
import dialog box in epic
rightfax missing
logged off of connection center / reset citrix
scanner issue
lawson syntax error
caller has no idea what they are doing
parent ticket created / posted
Self submitted ticket with no information and the caller wants it escalated
citrix on personal computer
"you are the __th person ive spoken too about this"
caller thinks userid has @mercy.net
"Yes I am in the car" driving or passenger
myedu call
BYOD
user ends call but doesnt hang up call
"im calling for ____"
self submitted p1/p2
new hire was given no/insufficient info
caller not happy about the response/resolution time frame
vdi issues
mercylink inactive
computer uptime is more than a week
"my class starts in 5mins"
gives name/callback too quickly
maintenance issue
¯\_(ツ)_/¯ in the chat
"i just got back from leave"
call in with phone attached to computer and needs to restart
printer
onboarding giving out outdated info
difficult caller / passive agressive
caller cannot describe the issue
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
p1/p1 being a nightmare
did not know email is now nickname.last
vdi not working
did not spell uniquely spelled name
random background beeping
other coworkers having loud conversation in the background
queue spikes right when you get back from break or a call
"do you know why i was locked out?"
caller says hi when trying to get their name and callback
"I only have my phone/I dont have a personal computer"
is or says "im computer illiterate"
needs drive mapped but does not know drive location
low disk space
trying to view current paystubs/W2s on mypay/get w2s in general
caller gives birth year when clearly not asked
angry doctor
queue on fire (red and yellow)
coughs or sneezes or yawns into mic
why did tier 1 just spike
"need help with anything else?" "no i just want this fixed"
commercial client / vendor
free for andi only
calling in for an issue caller has no idea about
readyset
heavy breathing
ge issue
common name with really strange spelling
wanting escalation when viable workaround is too inconvenient to them
tyler complains
someone emails the MTS All directory asking for help
does not give full number
"I am calling on behalf of doctor..... who is in the other room"
having conversation with someone else
resolution: submit idn request
caller has no idea what they are doing
new hire not given userid
"I got a new phone"
HORRENDOUS name spelling
"ive restarted" but uptime says they didnt
no phone by computer
resconnect / mts hosting
kids hollering in background
spam email
mfa
student was not given userid / did not know to use epc.userid
