did not spelluniquelyspellednamecall in withphone attachedto computerand needs torestarttwo mincall, tenmin ticketepicaccess"do youknow why iwas lockedout?"is or says"imcomputerilliterate"impatientcallerdoes notgive fullnumberdoes notknow howto use theircell phone"imcallingfor ____"Mymercypatientforwardedto 3399randombackgroundbeepingspells outcommonname"Yes I amin the car"driving orpassengervdiissueslowdiskspacecommercialclient /vendorgivesname/callbacktoo quicklygoes straightinto issuewithoutgiving nameor callbackwhy didtier 1 justspike"i just gotback fromleave"computeruptime ismore thana weekselfsubmittedp1/p2does notknow whatidn requestto submitSelf submittedticket with noinformation andthe caller wantsit escalated"need helpwith anythingelse?" "no ijust want thisfixed""youare sosmart"HORRENDOUSname spellingmyeducalllawsonsyntaxerrorcalling in foran issuecaller has noidea aboutwantingescalation whenviableworkaround istoo inconvenientto themfree fortyletonlytylercomplains"my classstarts in5mins"geissuereadyset"I got anewphone"UPSbeeping/ issuesgives non-directline for callback (such as amain hospitalnumber)Cassandraactuallymessagesthe chat /complainscaller hasno ideawhat theyare doingfree forandionlymfa"iverestarted"but uptimesays theydidntcalledcso /managerstudent wasnot givenuserid / did notknow to useepc.useridfire ismentionedin the chat"justcall3399"new hiregivenwronginformationdifficultcaller /passiveagressivecaller says hiwhen tryingto get theirname andcallback"you are the__th personive spokentoo aboutthis"askes aquestion, getscompletelynon relatedanswermercyconnectdotopen.comvdi notworkingChromebook /Cant installcitrix on MacosX or windows7/8/8.1"I only havemy phone/Idont have apersonalcomputer"caller hasno ideawhat theyare doingonboardinggiving outoutdatedinfospamemailmercylinkinactiveprinterdoes notknow callback number/ can i usemy cell?new hirenot givenuseridkidshollering inbackgroundno phonebycomputercaller givesbirth yearwhen clearlynot askednot by thephonewhen callconnectedcoughs orsneezesor yawnsinto miceatingordrinkingresconnect/ mtshostingneeds drivemapped butdoes notknow drivelocationcallercannotdescribethe issuemaintenanceissueimportdialog boxin epichavingconversationwithsomeoneelsesomeoneemails theMTS Alldirectoryasking for helpuser endscall butdoesnthang up callheavybreathingMelodilurkingin chatsomeonetrying toteams msgor email forIT helpcitrix onpersonalcomputercaller istaking onspeaker /hard to hear"icalledearlier"caller not happyabout theresponse/resolutiontime framequeue onfire (redandyellow)resolution:submit idnrequestmonitor(any kind)issueothercoworkershaving loudconversation inthe backgroundp1/p1being anightmarecaller thinksuserid has@mercy.netBYODcaller tries todismiss youbeforesaying thecloser"click thisbutton" "do iclick it?"what did ijust sayqueue spikesright whenyou get backfrom break ora callnew hire wasgivenno/insufficientinfonon mercylinkcalling onmercylink line(or vise versa)rightfaxmissingscannerissuetrying to viewcurrentpaystubs/W2son mypay/getw2s in general"I am callingon behalf ofdoctor.....who is in theother room"did not knowemail is nownickname.lastcommonname withreallystrangespellinglogged off ofconnectioncenter /reset citrixunable toverify /account inarchivedstateparentticketcreated /postedissueresolvesitself / callerresolved it¯\_(ツ)_/¯ in thechatangrydoctordid not spelluniquelyspellednamecall in withphone attachedto computerand needs torestarttwo mincall, tenmin ticketepicaccess"do youknow why iwas lockedout?"is or says"imcomputerilliterate"impatientcallerdoes notgive fullnumberdoes notknow howto use theircell phone"imcallingfor ____"Mymercypatientforwardedto 3399randombackgroundbeepingspells outcommonname"Yes I amin the car"driving orpassengervdiissueslowdiskspacecommercialclient /vendorgivesname/callbacktoo quicklygoes straightinto issuewithoutgiving nameor callbackwhy didtier 1 justspike"i just gotback fromleave"computeruptime ismore thana weekselfsubmittedp1/p2does notknow whatidn requestto submitSelf submittedticket with noinformation andthe caller wantsit escalated"need helpwith anythingelse?" "no ijust want thisfixed""youare sosmart"HORRENDOUSname spellingmyeducalllawsonsyntaxerrorcalling in foran issuecaller has noidea aboutwantingescalation whenviableworkaround istoo inconvenientto themfree fortyletonlytylercomplains"my classstarts in5mins"geissuereadyset"I got anewphone"UPSbeeping/ issuesgives non-directline for callback (such as amain hospitalnumber)Cassandraactuallymessagesthe chat /complainscaller hasno ideawhat theyare doingfree forandionlymfa"iverestarted"but uptimesays theydidntcalledcso /managerstudent wasnot givenuserid / did notknow to useepc.useridfire ismentionedin the chat"justcall3399"new hiregivenwronginformationdifficultcaller /passiveagressivecaller says hiwhen tryingto get theirname andcallback"you are the__th personive spokentoo aboutthis"askes aquestion, getscompletelynon relatedanswermercyconnectdotopen.comvdi notworkingChromebook /Cant installcitrix on MacosX or windows7/8/8.1"I only havemy phone/Idont have apersonalcomputer"caller hasno ideawhat theyare doingonboardinggiving outoutdatedinfospamemailmercylinkinactiveprinterdoes notknow callback number/ can i usemy cell?new hirenot givenuseridkidshollering inbackgroundno phonebycomputercaller givesbirth yearwhen clearlynot askednot by thephonewhen callconnectedcoughs orsneezesor yawnsinto miceatingordrinkingresconnect/ mtshostingneeds drivemapped butdoes notknow drivelocationcallercannotdescribethe issuemaintenanceissueimportdialog boxin epichavingconversationwithsomeoneelsesomeoneemails theMTS Alldirectoryasking for helpuser endscall butdoesnthang up callheavybreathingMelodilurkingin chatsomeonetrying toteams msgor email forIT helpcitrix onpersonalcomputercaller istaking onspeaker /hard to hear"icalledearlier"caller not happyabout theresponse/resolutiontime framequeue onfire (redandyellow)resolution:submit idnrequestmonitor(any kind)issueothercoworkershaving loudconversation inthe backgroundp1/p1being anightmarecaller thinksuserid has@mercy.netBYODcaller tries todismiss youbeforesaying thecloser"click thisbutton" "do iclick it?"what did ijust sayqueue spikesright whenyou get backfrom break ora callnew hire wasgivenno/insufficientinfonon mercylinkcalling onmercylink line(or vise versa)rightfaxmissingscannerissuetrying to viewcurrentpaystubs/W2son mypay/getw2s in general"I am callingon behalf ofdoctor.....who is in theother room"did not knowemail is nownickname.lastcommonname withreallystrangespellinglogged off ofconnectioncenter /reset citrixunable toverify /account inarchivedstateparentticketcreated /postedissueresolvesitself / callerresolved it¯\_(ツ)_/¯ in thechatangrydoctor

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. did not spell uniquely spelled name
  2. call in with phone attached to computer and needs to restart
  3. two min call, ten min ticket
  4. epic access
  5. "do you know why i was locked out?"
  6. is or says "im computer illiterate"
  7. impatient caller
  8. does not give full number
  9. does not know how to use their cell phone
  10. "im calling for ____"
  11. Mymercy patient forwarded to 3399
  12. random background beeping
  13. spells out common name
  14. "Yes I am in the car" driving or passenger
  15. vdi issues
  16. low disk space
  17. commercial client / vendor
  18. gives name/callback too quickly
  19. goes straight into issue without giving name or callback
  20. why did tier 1 just spike
  21. "i just got back from leave"
  22. computer uptime is more than a week
  23. self submitted p1/p2
  24. does not know what idn request to submit
  25. Self submitted ticket with no information and the caller wants it escalated
  26. "need help with anything else?" "no i just want this fixed"
  27. "you are so smart"
  28. HORRENDOUS name spelling
  29. myedu call
  30. lawson syntax error
  31. calling in for an issue caller has no idea about
  32. wanting escalation when viable workaround is too inconvenient to them
  33. free for tylet only
  34. tyler complains
  35. "my class starts in 5mins"
  36. ge issue
  37. readyset
  38. "I got a new phone"
  39. UPS beeping / issues
  40. gives non-direct line for call back (such as a main hospital number)
  41. Cassandra actually messages the chat / complains
  42. caller has no idea what they are doing
  43. free for andi only
  44. mfa
  45. "ive restarted" but uptime says they didnt
  46. called cso / manager
  47. student was not given userid / did not know to use epc.userid
  48. fire is mentioned in the chat
  49. "just call 3399"
  50. new hire given wrong information
  51. difficult caller / passive agressive
  52. caller says hi when trying to get their name and callback
  53. "you are the __th person ive spoken too about this"
  54. askes a question, gets completely non related answer
  55. mercy connect dot open.com
  56. vdi not working
  57. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  58. "I only have my phone/I dont have a personal computer"
  59. caller has no idea what they are doing
  60. onboarding giving out outdated info
  61. spam email
  62. mercylink inactive
  63. printer
  64. does not know call back number / can i use my cell?
  65. new hire not given userid
  66. kids hollering in background
  67. no phone by computer
  68. caller gives birth year when clearly not asked
  69. not by the phone when call connected
  70. coughs or sneezes or yawns into mic
  71. eating or drinking
  72. resconnect / mts hosting
  73. needs drive mapped but does not know drive location
  74. caller cannot describe the issue
  75. maintenance issue
  76. import dialog box in epic
  77. having conversation with someone else
  78. someone emails the MTS All directory asking for help
  79. user ends call but doesnt hang up call
  80. heavy breathing
  81. Melodi lurking in chat
  82. someone trying to teams msg or email for IT help
  83. citrix on personal computer
  84. caller is taking on speaker / hard to hear
  85. "i called earlier"
  86. caller not happy about the response/resolution time frame
  87. queue on fire (red and yellow)
  88. resolution: submit idn request
  89. monitor (any kind) issue
  90. other coworkers having loud conversation in the background
  91. p1/p1 being a nightmare
  92. caller thinks userid has @mercy.net
  93. BYOD
  94. caller tries to dismiss you before saying the closer
  95. "click this button" "do i click it?" what did i just say
  96. queue spikes right when you get back from break or a call
  97. new hire was given no/insufficient info
  98. non mercylink calling on mercylink line (or vise versa)
  99. rightfax missing
  100. scanner issue
  101. trying to view current paystubs/W2s on mypay/get w2s in general
  102. "I am calling on behalf of doctor..... who is in the other room"
  103. did not know email is now nickname.last
  104. common name with really strange spelling
  105. logged off of connection center / reset citrix
  106. unable to verify / account in archived state
  107. parent ticket created / posted
  108. issue resolves itself / caller resolved it
  109. ¯\_(ツ)_/¯ in the chat
  110. angry doctor