(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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caller is taking on speaker / hard to hear
ge issue
caller tries to dismiss you before saying the closer
fire is mentioned in the chat
is or says "im computer illiterate"
lawson syntax error
wanting escalation when viable workaround is too inconvenient to them
difficult caller / passive agressive
"im calling for ____"
coughs or sneezes or yawns into mic
HORRENDOUS name spelling
"I am calling on behalf of doctor..... who is in the other room"
new hire given wrong information
user ends call but doesnt hang up call
call in with phone attached to computer and needs to restart
spam email
needs drive mapped but does not know drive location
"you are the __th person ive spoken too about this"
computer uptime is more than a week
"Yes I am in the car" driving or passenger
caller thinks userid has @mercy.net
caller not happy about the response/resolution time frame
"need help with anything else?" "no i just want this fixed"
student was not given userid / did not know to use epc.userid
having conversation with someone else
maintenance issue
Self submitted ticket with no information and the caller wants it escalated
gives non-direct line for call back (such as a main hospital number)
printer
someone trying to teams msg or email for IT help
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
does not give full number
issue resolves itself / caller resolved it
unable to verify / account in archived state
"do you know why i was locked out?"
trying to view current paystubs/W2s on mypay/get w2s in general
"ive restarted" but uptime says they didnt
commercial client / vendor
heavy breathing
"my class starts in 5mins"
angry doctor
p1/p1 being a nightmare
"click this button" "do i click it?" what did i just say
new hire was given no/insufficient info
non mercylink calling on mercylink line (or vise versa)
askes a question, gets completely non related answer
readyset
why did tier 1 just spike
logged off of connection center / reset citrix
caller has no idea what they are doing
import dialog box in epic
free for tylet only
"I only have my phone/I dont have a personal computer"
mercylink inactive
eating or drinking
called cso / manager
"i just got back from leave"
queue on fire (red and yellow)
resolution: submit idn request
caller gives birth year when clearly not asked
onboarding giving out outdated info
"i called earlier"
self submitted p1/p2
did not spell uniquely spelled name
new hire not given userid
Mymercy patient forwarded to 3399
does not know call back number / can i use my cell?
resconnect / mts hosting
citrix on personal computer
caller cannot describe the issue
free for andi only
"I got a new phone"
kids hollering in background
caller has no idea what they are doing
myedu call
someone emails the MTS All directory asking for help
gives name/callback too quickly
parent ticket created / posted
does not know how to use their cell phone
"you are so smart"
did not know email is now nickname.last
calling in for an issue caller has no idea about
two min call, ten min ticket
BYOD
no phone by computer
impatient caller
random background beeping
UPS beeping / issues
rightfax missing
epic access
vdi not working
Cassandra actually messages the chat / complains
not by the phone when call connected
scanner issue
tyler complains
spells out common name
goes straight into issue without giving name or callback
"just call 3399"
Melodi lurking in chat
mercy connect dot open.com
does not know what idn request to submit
vdi issues
queue spikes right when you get back from break or a call
¯\_(ツ)_/¯ in the chat
caller says hi when trying to get their name and callback
monitor (any kind) issue
low disk space
common name with really strange spelling
other coworkers having loud conversation in the background
