(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"you are the __th person ive spoken too about this"
new hire given wrong information
maintenance issue
lawson syntax error
why did tier 1 just spike
user ends call but doesnt hang up call
non mercylink calling on mercylink line (or vise versa)
onboarding giving out outdated info
goes straight into issue without giving name or callback
myedu call
mfa
caller has no idea what they are doing
queue on fire (red and yellow)
does not give full number
¯\_(ツ)_/¯ in the chat
not by the phone when call connected
spells out common name
"click this button" "do i click it?" what did i just say
p1/p1 being a nightmare
caller not happy about the response/resolution time frame
"I only have my phone/I dont have a personal computer"
self submitted p1/p2
no phone by computer
Mymercy patient forwarded to 3399
UPS beeping / issues
coughs or sneezes or yawns into mic
new hire not given userid
does not know how to use their cell phone
caller cannot describe the issue
"need help with anything else?" "no i just want this fixed"
did not know email is now nickname.last
random background beeping
caller says hi when trying to get their name and callback
calling in for an issue caller has no idea about
common name with really strange spelling
angry doctor
caller gives birth year when clearly not asked
"just call 3399"
call in with phone attached to computer and needs to restart
citrix on personal computer
heavy breathing
gives non-direct line for call back (such as a main hospital number)
ge issue
epic access
wanting escalation when viable workaround is too inconvenient to them
called cso / manager
computer uptime is more than a week
did not spell uniquely spelled name
"ive restarted" but uptime says they didnt
queue spikes right when you get back from break or a call
fire is mentioned in the chat
is or says "im computer illiterate"
spam email
vdi not working
caller tries to dismiss you before saying the closer
two min call, ten min ticket
BYOD
commercial client / vendor
Melodi lurking in chat
mercylink inactive
scanner issue
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
caller has no idea what they are doing
rightfax missing
other coworkers having loud conversation in the background
"Yes I am in the car" driving or passenger
eating or drinking
"i just got back from leave"
gives name/callback too quickly
printer
caller is taking on speaker / hard to hear
impatient caller
"i called earlier"
parent ticket created / posted
logged off of connection center / reset citrix
issue resolves itself / caller resolved it
readyset
does not know what idn request to submit
"I am calling on behalf of doctor..... who is in the other room"
askes a question, gets completely non related answer
unable to verify / account in archived state
resconnect / mts hosting
"I got a new phone"
HORRENDOUS name spelling
monitor (any kind) issue
resolution: submit idn request
low disk space
import dialog box in epic
does not know call back number / can i use my cell?
free for tylet only
difficult caller / passive agressive
mercy connect dot open.com
kids hollering in background
free for andi only
"you are so smart"
having conversation with someone else
vdi issues
trying to view current paystubs/W2s on mypay/get w2s in general
someone emails the MTS All directory asking for help
student was not given userid / did not know to use epc.userid
"my class starts in 5mins"
Cassandra actually messages the chat / complains
"do you know why i was locked out?"
caller thinks userid has @mercy.net
new hire was given no/insufficient info
needs drive mapped but does not know drive location
tyler complains
"im calling for ____"
someone trying to teams msg or email for IT help
Self submitted ticket with no information and the caller wants it escalated
