(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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BYOD
vdi not working
ge issue
"do you know why i was locked out?"
someone trying to teams msg or email for IT help
does not know call back number / can i use my cell?
lawson syntax error
import dialog box in epic
¯\_(ツ)_/¯ in the chat
user ends call but doesnt hang up call
vdi issues
non mercylink calling on mercylink line (or vise versa)
resconnect / mts hosting
Cassandra actually messages the chat / complains
UPS beeping / issues
self submitted p1/p2
someone emails the MTS All directory asking for help
scanner issue
caller tries to dismiss you before saying the closer
rightfax missing
calling in for an issue caller has no idea about
Mymercy patient forwarded to 3399
heavy breathing
call in with phone attached to computer and needs to restart
caller is taking on speaker / hard to hear
"need help with anything else?" "no i just want this fixed"
is or says "im computer illiterate"
Melodi lurking in chat
"my class starts in 5mins"
askes a question, gets completely non related answer
caller has no idea what they are doing
caller says hi when trying to get their name and callback
maintenance issue
logged off of connection center / reset citrix
impatient caller
spam email
unable to verify / account in archived state
epic access
caller gives birth year when clearly not asked
angry doctor
did not spell uniquely spelled name
onboarding giving out outdated info
does not know how to use their cell phone
other coworkers having loud conversation in the background
"i called earlier"
gives non-direct line for call back (such as a main hospital number)
goes straight into issue without giving name or callback
"Yes I am in the car" driving or passenger
mercy connect dot open.com
gives name/callback too quickly
not by the phone when call connected
free for andi only
coughs or sneezes or yawns into mic
myedu call
no phone by computer
HORRENDOUS name spelling
"I am calling on behalf of doctor..... who is in the other room"
new hire was given no/insufficient info
mfa
common name with really strange spelling
"you are so smart"
called cso / manager
free for tylet only
queue spikes right when you get back from break or a call
trying to view current paystubs/W2s on mypay/get w2s in general
printer
did not know email is now nickname.last
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
random background beeping
does not give full number
caller not happy about the response/resolution time frame
commercial client / vendor
"just call 3399"
two min call, ten min ticket
readyset
resolution: submit idn request
tyler complains
spells out common name
parent ticket created / posted
caller cannot describe the issue
"I got a new phone"
kids hollering in background
"you are the __th person ive spoken too about this"
eating or drinking
mercylink inactive
student was not given userid / did not know to use epc.userid
"ive restarted" but uptime says they didnt
difficult caller / passive agressive
"im calling for ____"
does not know what idn request to submit
having conversation with someone else
citrix on personal computer
Self submitted ticket with no information and the caller wants it escalated
"i just got back from leave"
why did tier 1 just spike
new hire given wrong information
"I only have my phone/I dont have a personal computer"
caller has no idea what they are doing
queue on fire (red and yellow)
computer uptime is more than a week
p1/p1 being a nightmare
monitor (any kind) issue
caller thinks userid has @mercy.net
wanting escalation when viable workaround is too inconvenient to them
fire is mentioned in the chat
low disk space
issue resolves itself / caller resolved it
needs drive mapped but does not know drive location
new hire not given userid
"click this button" "do i click it?" what did i just say
