(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
gives name/callback too quickly
random background beeping
caller not happy about the response/resolution time frame
queue spikes right when you get back from break or a call
new hire was given no/insufficient info
"you are the __th person ive spoken too about this"
monitor (any kind) issue
self submitted p1/p2
queue on fire (red and yellow)
trying to view current paystubs/W2s on mypay/get w2s in general
caller has no idea what they are doing
caller is taking on speaker / hard to hear
no phone by computer
called cso / manager
commercial client / vendor
someone emails the MTS All directory asking for help
eating or drinking
caller thinks userid has @mercy.net
wanting escalation when viable workaround is too inconvenient to them
"I got a new phone"
"Yes I am in the car" driving or passenger
"my class starts in 5mins"
"im calling for ____"
gives non-direct line for call back (such as a main hospital number)
non mercylink calling on mercylink line (or vise versa)
angry doctor
caller tries to dismiss you before saying the closer
caller has no idea what they are doing
"just call 3399"
call in with phone attached to computer and needs to restart
Mymercy patient forwarded to 3399
heavy breathing
Cassandra actually messages the chat / complains
other coworkers having loud conversation in the background
mercylink inactive
lawson syntax error
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
onboarding giving out outdated info
does not know what idn request to submit
myedu call
does not know how to use their cell phone
"you are so smart"
resolution: submit idn request
calling in for an issue caller has no idea about
free for tylet only
Melodi lurking in chat
did not spell uniquely spelled name
student was not given userid / did not know to use epc.userid
someone trying to teams msg or email for IT help
Self submitted ticket with no information and the caller wants it escalated
vdi issues
logged off of connection center / reset citrix
maintenance issue
p1/p1 being a nightmare
scanner issue
"need help with anything else?" "no i just want this fixed"
parent ticket created / posted
caller gives birth year when clearly not asked
computer uptime is more than a week
readyset
printer
ge issue
vdi not working
HORRENDOUS name spelling
common name with really strange spelling
caller cannot describe the issue
resconnect / mts hosting
kids hollering in background
goes straight into issue without giving name or callback
"do you know why i was locked out?"
two min call, ten min ticket
fire is mentioned in the chat
impatient caller
coughs or sneezes or yawns into mic
"i called earlier"
does not give full number
BYOD
needs drive mapped but does not know drive location
askes a question, gets completely non related answer
"ive restarted" but uptime says they didnt
UPS beeping / issues
low disk space
unable to verify / account in archived state
"click this button" "do i click it?" what did i just say
issue resolves itself / caller resolved it
import dialog box in epic
"I only have my phone/I dont have a personal computer"
epic access
mercy connect dot open.com
spells out common name
why did tier 1 just spike
is or says "im computer illiterate"
does not know call back number / can i use my cell?
did not know email is now nickname.last
mfa
free for andi only
having conversation with someone else
¯\_(ツ)_/¯ in the chat
tyler complains
new hire not given userid
spam email
new hire given wrong information
difficult caller / passive agressive
not by the phone when call connected
caller says hi when trying to get their name and callback
rightfax missing
citrix on personal computer
"I am calling on behalf of doctor..... who is in the other room"
