(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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wanting escalation when viable workaround is too inconvenient to them
why did tier 1 just spike
"just call 3399"
tyler complains
needs drive mapped but does not know drive location
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
does not know call back number / can i use my cell?
heavy breathing
myedu call
Self submitted ticket with no information and the caller wants it escalated
p1/p1 being a nightmare
having conversation with someone else
onboarding giving out outdated info
no phone by computer
"I am calling on behalf of doctor..... who is in the other room"
did not spell uniquely spelled name
resolution: submit idn request
impatient caller
common name with really strange spelling
import dialog box in epic
issue resolves itself / caller resolved it
computer uptime is more than a week
rightfax missing
eating or drinking
caller thinks userid has @mercy.net
maintenance issue
does not know how to use their cell phone
Cassandra actually messages the chat / complains
call in with phone attached to computer and needs to restart
caller tries to dismiss you before saying the closer
someone emails the MTS All directory asking for help
HORRENDOUS name spelling
BYOD
goes straight into issue without giving name or callback
does not give full number
"my class starts in 5mins"
caller has no idea what they are doing
"i just got back from leave"
"need help with anything else?" "no i just want this fixed"
new hire was given no/insufficient info
self submitted p1/p2
non mercylink calling on mercylink line (or vise versa)
vdi issues
unable to verify / account in archived state
gives name/callback too quickly
Melodi lurking in chat
calling in for an issue caller has no idea about
caller gives birth year when clearly not asked
askes a question, gets completely non related answer
epic access
"I got a new phone"
"you are so smart"
printer
other coworkers having loud conversation in the background
queue spikes right when you get back from break or a call
called cso / manager
Mymercy patient forwarded to 3399
"I only have my phone/I dont have a personal computer"
free for andi only
does not know what idn request to submit
mercylink inactive
"do you know why i was locked out?"
new hire not given userid
did not know email is now nickname.last
caller is taking on speaker / hard to hear
monitor (any kind) issue
"Yes I am in the car" driving or passenger
parent ticket created / posted
"ive restarted" but uptime says they didnt
spam email
coughs or sneezes or yawns into mic
mfa
someone trying to teams msg or email for IT help
is or says "im computer illiterate"
"you are the __th person ive spoken too about this"
spells out common name
"im calling for ____"
random background beeping
vdi not working
commercial client / vendor
fire is mentioned in the chat
gives non-direct line for call back (such as a main hospital number)
trying to view current paystubs/W2s on mypay/get w2s in general
readyset
two min call, ten min ticket
"click this button" "do i click it?" what did i just say
caller not happy about the response/resolution time frame
logged off of connection center / reset citrix
ge issue
kids hollering in background
scanner issue
student was not given userid / did not know to use epc.userid
difficult caller / passive agressive
resconnect / mts hosting
caller says hi when trying to get their name and callback
