free forandionlyqueue onfire (redandyellow)givesname/callbacktoo quicklycaller tries todismiss youbeforesaying theclosernew hiregivenwronginformationcaller istaking onspeaker /hard to hearonboardinggiving outoutdatedinfoHORRENDOUSname spelling"iverestarted"but uptimesays theydidntresolution:submit idnrequestnot by thephonewhen callconnected"Yes I amin the car"driving orpassengerneeds drivemapped butdoes notknow drivelocationdid not spelluniquelyspelledname"i just gotback fromleave"gives non-directline for callback (such as amain hospitalnumber)kidshollering inbackgroundothercoworkershaving loudconversation inthe backgroundissueresolvesitself / callerresolved itvdi notworkingepicaccesscaller hasno ideawhat theyare doingselfsubmittedp1/p2mercyconnectdotopen.comwantingescalation whenviableworkaround istoo inconvenientto themcoughs orsneezesor yawnsinto miclawsonsyntaxerror"you are the__th personive spokentoo aboutthis"maintenanceissueresconnect/ mtshostingcomputeruptime ismore thana weekcaller not happyabout theresponse/resolutiontime frame"I got anewphone"Mymercypatientforwardedto 3399fire ismentionedin the chat"I am callingon behalf ofdoctor.....who is in theother room"queue spikesright whenyou get backfrom break ora callsomeonetrying toteams msgor email forIT helpcommonname withreallystrangespelling"need helpwith anythingelse?" "no ijust want thisfixed"does notknow whatidn requestto submitcommercialclient /vendorsomeoneemails theMTS Alldirectoryasking for helpuser endscall butdoesnthang up callmfaimpatientcallerdid not knowemail is nownickname.lastMelodilurkingin chatcallercannotdescribethe issueimportdialog boxin epiccaller says hiwhen tryingto get theirname andcallbackhavingconversationwithsomeoneelsescannerissuenon mercylinkcalling onmercylink line(or vise versa)angrydoctor"I only havemy phone/Idont have apersonalcomputer"tylercomplainsgeissueno phonebycomputernew hire wasgivenno/insufficientinfocitrix onpersonalcomputerdoes notgive fullnumberprintercalling in foran issuecaller has noidea aboutdoes notknow callback number/ can i usemy cell?Cassandraactuallymessagesthe chat /complainsSelf submittedticket with noinformation andthe caller wantsit escalatedaskes aquestion, getscompletelynon relatedanswer¯\_(ツ)_/¯ in thechatspells outcommonname"my classstarts in5mins"randombackgroundbeepingcaller hasno ideawhat theyare doingp1/p1being anightmaremercylinkinactivelogged off ofconnectioncenter /reset citrixwhy didtier 1 justspike"click thisbutton" "do iclick it?"what did ijust sayreadysetunable toverify /account inarchivedstateBYODheavybreathingUPSbeeping/ issuesmonitor(any kind)issuemyeducalllowdiskspace"do youknow why iwas lockedout?"does notknow howto use theircell phonefree fortyletonlynew hirenot givenuseridtwo mincall, tenmin ticketcaller thinksuserid has@mercy.net"youare sosmart"is or says"imcomputerilliterate"calledcso /managervdiissuesgoes straightinto issuewithoutgiving nameor callbacktrying to viewcurrentpaystubs/W2son mypay/getw2s in generalcall in withphone attachedto computerand needs torestarteatingordrinking"imcallingfor ____"parentticketcreated /postedcaller givesbirth yearwhen clearlynot askedChromebook /Cant installcitrix on MacosX or windows7/8/8.1difficultcaller /passiveagressiverightfaxmissing"justcall3399"student wasnot givenuserid / did notknow to useepc.userid"icalledearlier"spamemailfree forandionlyqueue onfire (redandyellow)givesname/callbacktoo quicklycaller tries todismiss youbeforesaying theclosernew hiregivenwronginformationcaller istaking onspeaker /hard to hearonboardinggiving outoutdatedinfoHORRENDOUSname spelling"iverestarted"but uptimesays theydidntresolution:submit idnrequestnot by thephonewhen callconnected"Yes I amin the car"driving orpassengerneeds drivemapped butdoes notknow drivelocationdid not spelluniquelyspelledname"i just gotback fromleave"gives non-directline for callback (such as amain hospitalnumber)kidshollering inbackgroundothercoworkershaving loudconversation inthe backgroundissueresolvesitself / callerresolved itvdi notworkingepicaccesscaller hasno ideawhat theyare doingselfsubmittedp1/p2mercyconnectdotopen.comwantingescalation whenviableworkaround istoo inconvenientto themcoughs orsneezesor yawnsinto miclawsonsyntaxerror"you are the__th personive spokentoo aboutthis"maintenanceissueresconnect/ mtshostingcomputeruptime ismore thana weekcaller not happyabout theresponse/resolutiontime frame"I got anewphone"Mymercypatientforwardedto 3399fire ismentionedin the chat"I am callingon behalf ofdoctor.....who is in theother room"queue spikesright whenyou get backfrom break ora callsomeonetrying toteams msgor email forIT helpcommonname withreallystrangespelling"need helpwith anythingelse?" "no ijust want thisfixed"does notknow whatidn requestto submitcommercialclient /vendorsomeoneemails theMTS Alldirectoryasking for helpuser endscall butdoesnthang up callmfaimpatientcallerdid not knowemail is nownickname.lastMelodilurkingin chatcallercannotdescribethe issueimportdialog boxin epiccaller says hiwhen tryingto get theirname andcallbackhavingconversationwithsomeoneelsescannerissuenon mercylinkcalling onmercylink line(or vise versa)angrydoctor"I only havemy phone/Idont have apersonalcomputer"tylercomplainsgeissueno phonebycomputernew hire wasgivenno/insufficientinfocitrix onpersonalcomputerdoes notgive fullnumberprintercalling in foran issuecaller has noidea aboutdoes notknow callback number/ can i usemy cell?Cassandraactuallymessagesthe chat /complainsSelf submittedticket with noinformation andthe caller wantsit escalatedaskes aquestion, getscompletelynon relatedanswer¯\_(ツ)_/¯ in thechatspells outcommonname"my classstarts in5mins"randombackgroundbeepingcaller hasno ideawhat theyare doingp1/p1being anightmaremercylinkinactivelogged off ofconnectioncenter /reset citrixwhy didtier 1 justspike"click thisbutton" "do iclick it?"what did ijust sayreadysetunable toverify /account inarchivedstateBYODheavybreathingUPSbeeping/ issuesmonitor(any kind)issuemyeducalllowdiskspace"do youknow why iwas lockedout?"does notknow howto use theircell phonefree fortyletonlynew hirenot givenuseridtwo mincall, tenmin ticketcaller thinksuserid has@mercy.net"youare sosmart"is or says"imcomputerilliterate"calledcso /managervdiissuesgoes straightinto issuewithoutgiving nameor callbacktrying to viewcurrentpaystubs/W2son mypay/getw2s in generalcall in withphone attachedto computerand needs torestarteatingordrinking"imcallingfor ____"parentticketcreated /postedcaller givesbirth yearwhen clearlynot askedChromebook /Cant installcitrix on MacosX or windows7/8/8.1difficultcaller /passiveagressiverightfaxmissing"justcall3399"student wasnot givenuserid / did notknow to useepc.userid"icalledearlier"spamemail

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. free for andi only
  2. queue on fire (red and yellow)
  3. gives name/callback too quickly
  4. caller tries to dismiss you before saying the closer
  5. new hire given wrong information
  6. caller is taking on speaker / hard to hear
  7. onboarding giving out outdated info
  8. HORRENDOUS name spelling
  9. "ive restarted" but uptime says they didnt
  10. resolution: submit idn request
  11. not by the phone when call connected
  12. "Yes I am in the car" driving or passenger
  13. needs drive mapped but does not know drive location
  14. did not spell uniquely spelled name
  15. "i just got back from leave"
  16. gives non-direct line for call back (such as a main hospital number)
  17. kids hollering in background
  18. other coworkers having loud conversation in the background
  19. issue resolves itself / caller resolved it
  20. vdi not working
  21. epic access
  22. caller has no idea what they are doing
  23. self submitted p1/p2
  24. mercy connect dot open.com
  25. wanting escalation when viable workaround is too inconvenient to them
  26. coughs or sneezes or yawns into mic
  27. lawson syntax error
  28. "you are the __th person ive spoken too about this"
  29. maintenance issue
  30. resconnect / mts hosting
  31. computer uptime is more than a week
  32. caller not happy about the response/resolution time frame
  33. "I got a new phone"
  34. Mymercy patient forwarded to 3399
  35. fire is mentioned in the chat
  36. "I am calling on behalf of doctor..... who is in the other room"
  37. queue spikes right when you get back from break or a call
  38. someone trying to teams msg or email for IT help
  39. common name with really strange spelling
  40. "need help with anything else?" "no i just want this fixed"
  41. does not know what idn request to submit
  42. commercial client / vendor
  43. someone emails the MTS All directory asking for help
  44. user ends call but doesnt hang up call
  45. mfa
  46. impatient caller
  47. did not know email is now nickname.last
  48. Melodi lurking in chat
  49. caller cannot describe the issue
  50. import dialog box in epic
  51. caller says hi when trying to get their name and callback
  52. having conversation with someone else
  53. scanner issue
  54. non mercylink calling on mercylink line (or vise versa)
  55. angry doctor
  56. "I only have my phone/I dont have a personal computer"
  57. tyler complains
  58. ge issue
  59. no phone by computer
  60. new hire was given no/insufficient info
  61. citrix on personal computer
  62. does not give full number
  63. printer
  64. calling in for an issue caller has no idea about
  65. does not know call back number / can i use my cell?
  66. Cassandra actually messages the chat / complains
  67. Self submitted ticket with no information and the caller wants it escalated
  68. askes a question, gets completely non related answer
  69. ¯\_(ツ)_/¯ in the chat
  70. spells out common name
  71. "my class starts in 5mins"
  72. random background beeping
  73. caller has no idea what they are doing
  74. p1/p1 being a nightmare
  75. mercylink inactive
  76. logged off of connection center / reset citrix
  77. why did tier 1 just spike
  78. "click this button" "do i click it?" what did i just say
  79. readyset
  80. unable to verify / account in archived state
  81. BYOD
  82. heavy breathing
  83. UPS beeping / issues
  84. monitor (any kind) issue
  85. myedu call
  86. low disk space
  87. "do you know why i was locked out?"
  88. does not know how to use their cell phone
  89. free for tylet only
  90. new hire not given userid
  91. two min call, ten min ticket
  92. caller thinks userid has @mercy.net
  93. "you are so smart"
  94. is or says "im computer illiterate"
  95. called cso / manager
  96. vdi issues
  97. goes straight into issue without giving name or callback
  98. trying to view current paystubs/W2s on mypay/get w2s in general
  99. call in with phone attached to computer and needs to restart
  100. eating or drinking
  101. "im calling for ____"
  102. parent ticket created / posted
  103. caller gives birth year when clearly not asked
  104. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  105. difficult caller / passive agressive
  106. rightfax missing
  107. "just call 3399"
  108. student was not given userid / did not know to use epc.userid
  109. "i called earlier"
  110. spam email