(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
kids hollering in background
monitor (any kind) issue
spam email
having conversation with someone else
"click this button" "do i click it?" what did i just say
"I only have my phone/I dont have a personal computer"
new hire was given no/insufficient info
queue on fire (red and yellow)
"just call 3399"
¯\_(ツ)_/¯ in the chat
common name with really strange spelling
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
citrix on personal computer
"im calling for ____"
wanting escalation when viable workaround is too inconvenient to them
did not know email is now nickname.last
Melodi lurking in chat
"need help with anything else?" "no i just want this fixed"
vdi not working
self submitted p1/p2
student was not given userid / did not know to use epc.userid
no phone by computer
"my class starts in 5mins"
needs drive mapped but does not know drive location
two min call, ten min ticket
ge issue
caller says hi when trying to get their name and callback
coughs or sneezes or yawns into mic
onboarding giving out outdated info
called cso / manager
vdi issues
user ends call but doesnt hang up call
someone emails the MTS All directory asking for help
goes straight into issue without giving name or callback
caller cannot describe the issue
other coworkers having loud conversation in the background
caller is taking on speaker / hard to hear
call in with phone attached to computer and needs to restart
resolution: submit idn request
calling in for an issue caller has no idea about
logged off of connection center / reset citrix
does not know how to use their cell phone
difficult caller / passive agressive
gives name/callback too quickly
readyset
impatient caller
caller tries to dismiss you before saying the closer
caller has no idea what they are doing
import dialog box in epic
p1/p1 being a nightmare
random background beeping
maintenance issue
lawson syntax error
gives non-direct line for call back (such as a main hospital number)
commercial client / vendor
"Yes I am in the car" driving or passenger
heavy breathing
computer uptime is more than a week
someone trying to teams msg or email for IT help
mercy connect dot open.com
scanner issue
issue resolves itself / caller resolved it
tyler complains
Mymercy patient forwarded to 3399
angry doctor
trying to view current paystubs/W2s on mypay/get w2s in general
fire is mentioned in the chat
caller not happy about the response/resolution time frame
not by the phone when call connected
BYOD
myedu call
caller thinks userid has @mercy.net
printer
mercylink inactive
does not know what idn request to submit
epic access
Cassandra actually messages the chat / complains
UPS beeping / issues
eating or drinking
does not give full number
parent ticket created / posted
Self submitted ticket with no information and the caller wants it escalated
"i called earlier"
caller has no idea what they are doing
free for andi only
unable to verify / account in archived state
"you are so smart"
low disk space
spells out common name
caller gives birth year when clearly not asked
is or says "im computer illiterate"
did not spell uniquely spelled name
"i just got back from leave"
new hire not given userid
"you are the __th person ive spoken too about this"
"I got a new phone"
new hire given wrong information
non mercylink calling on mercylink line (or vise versa)
why did tier 1 just spike
rightfax missing
free for tylet only
queue spikes right when you get back from break or a call
"ive restarted" but uptime says they didnt
HORRENDOUS name spelling
askes a question, gets completely non related answer
"do you know why i was locked out?"
resconnect / mts hosting
"I am calling on behalf of doctor..... who is in the other room"
does not know call back number / can i use my cell?
