havingconversationwithsomeoneelsedid not knowemail is nownickname.lastnot by thephonewhen callconnectedcaller hasno ideawhat theyare doingnew hirenot givenuseridHORRENDOUSname spellingnew hiregivenwronginformation"click thisbutton" "do iclick it?"what did ijust say"you are the__th personive spokentoo aboutthis"does notknow callback number/ can i usemy cell?myeducallonboardinggiving outoutdatedinfofire ismentionedin the chatimportdialog boxin epic"I only havemy phone/Idont have apersonalcomputer"someoneemails theMTS Alldirectoryasking for helplogged off ofconnectioncenter /reset citrixnew hire wasgivenno/insufficientinfovdi notworking"icalledearlier""do youknow why iwas lockedout?"why didtier 1 justspikelowdiskspacecoughs orsneezesor yawnsinto miccommercialclient /vendorreadysetcitrix onpersonalcomputercaller givesbirth yearwhen clearlynot askedcallercannotdescribethe issuecaller says hiwhen tryingto get theirname andcallbackneeds drivemapped butdoes notknow drivelocationqueue spikesright whenyou get backfrom break ora callselfsubmittedp1/p2"justcall3399"does notknow howto use theircell phonecalledcso /managermercylinkinactive"imcallingfor ____"computeruptime ismore thana weekUPSbeeping/ issuesepicaccess"i just gotback fromleave"Cassandraactuallymessagesthe chat /complainsmfacaller tries todismiss youbeforesaying thecloserp1/p1being anightmare"youare sosmart"call in withphone attachedto computerand needs torestartwantingescalation whenviableworkaround istoo inconvenientto themnon mercylinkcalling onmercylink line(or vise versa)did not spelluniquelyspellednameSelf submittedticket with noinformation andthe caller wantsit escalateddifficultcaller /passiveagressiveno phonebycomputervdiissueskidshollering inbackgroundspells outcommonname"Yes I amin the car"driving orpassengermonitor(any kind)issuecaller thinksuserid has@mercy.net"need helpwith anythingelse?" "no ijust want thisfixed"givesname/callbacktoo quickly"iverestarted"but uptimesays theydidntspamemailgives non-directline for callback (such as amain hospitalnumber)eatingordrinkingheavybreathing"I got anewphone"randombackgroundbeepingMelodilurkingin chat¯\_(ツ)_/¯ in thechattylercomplainsparentticketcreated /postedqueue onfire (redandyellow)maintenanceissueissueresolvesitself / callerresolved ituser endscall butdoesnthang up callis or says"imcomputerilliterate"geissuelawsonsyntaxerror"I am callingon behalf ofdoctor.....who is in theother room"unable toverify /account inarchivedstatecaller istaking onspeaker /hard to hearfree forandionlyaskes aquestion, getscompletelynon relatedanswerBYODimpatientcallerscannerissueangrydoctorcaller not happyabout theresponse/resolutiontime framesomeonetrying toteams msgor email forIT helpcalling in foran issuecaller has noidea aboutothercoworkershaving loudconversation inthe backgroundrightfaxmissingstudent wasnot givenuserid / did notknow to useepc.useridfree fortyletonly"my classstarts in5mins"trying to viewcurrentpaystubs/W2son mypay/getw2s in generalmercyconnectdotopen.comtwo mincall, tenmin ticketresconnect/ mtshostingdoes notgive fullnumberresolution:submit idnrequestcommonname withreallystrangespellingprinterChromebook /Cant installcitrix on MacosX or windows7/8/8.1goes straightinto issuewithoutgiving nameor callbackMymercypatientforwardedto 3399caller hasno ideawhat theyare doingdoes notknow whatidn requestto submithavingconversationwithsomeoneelsedid not knowemail is nownickname.lastnot by thephonewhen callconnectedcaller hasno ideawhat theyare doingnew hirenot givenuseridHORRENDOUSname spellingnew hiregivenwronginformation"click thisbutton" "do iclick it?"what did ijust say"you are the__th personive spokentoo aboutthis"does notknow callback number/ can i usemy cell?myeducallonboardinggiving outoutdatedinfofire ismentionedin the chatimportdialog boxin epic"I only havemy phone/Idont have apersonalcomputer"someoneemails theMTS Alldirectoryasking for helplogged off ofconnectioncenter /reset citrixnew hire wasgivenno/insufficientinfovdi notworking"icalledearlier""do youknow why iwas lockedout?"why didtier 1 justspikelowdiskspacecoughs orsneezesor yawnsinto miccommercialclient /vendorreadysetcitrix onpersonalcomputercaller givesbirth yearwhen clearlynot askedcallercannotdescribethe issuecaller says hiwhen tryingto get theirname andcallbackneeds drivemapped butdoes notknow drivelocationqueue spikesright whenyou get backfrom break ora callselfsubmittedp1/p2"justcall3399"does notknow howto use theircell phonecalledcso /managermercylinkinactive"imcallingfor ____"computeruptime ismore thana weekUPSbeeping/ issuesepicaccess"i just gotback fromleave"Cassandraactuallymessagesthe chat /complainsmfacaller tries todismiss youbeforesaying thecloserp1/p1being anightmare"youare sosmart"call in withphone attachedto computerand needs torestartwantingescalation whenviableworkaround istoo inconvenientto themnon mercylinkcalling onmercylink line(or vise versa)did not spelluniquelyspellednameSelf submittedticket with noinformation andthe caller wantsit escalateddifficultcaller /passiveagressiveno phonebycomputervdiissueskidshollering inbackgroundspells outcommonname"Yes I amin the car"driving orpassengermonitor(any kind)issuecaller thinksuserid has@mercy.net"need helpwith anythingelse?" "no ijust want thisfixed"givesname/callbacktoo quickly"iverestarted"but uptimesays theydidntspamemailgives non-directline for callback (such as amain hospitalnumber)eatingordrinkingheavybreathing"I got anewphone"randombackgroundbeepingMelodilurkingin chat¯\_(ツ)_/¯ in thechattylercomplainsparentticketcreated /postedqueue onfire (redandyellow)maintenanceissueissueresolvesitself / callerresolved ituser endscall butdoesnthang up callis or says"imcomputerilliterate"geissuelawsonsyntaxerror"I am callingon behalf ofdoctor.....who is in theother room"unable toverify /account inarchivedstatecaller istaking onspeaker /hard to hearfree forandionlyaskes aquestion, getscompletelynon relatedanswerBYODimpatientcallerscannerissueangrydoctorcaller not happyabout theresponse/resolutiontime framesomeonetrying toteams msgor email forIT helpcalling in foran issuecaller has noidea aboutothercoworkershaving loudconversation inthe backgroundrightfaxmissingstudent wasnot givenuserid / did notknow to useepc.useridfree fortyletonly"my classstarts in5mins"trying to viewcurrentpaystubs/W2son mypay/getw2s in generalmercyconnectdotopen.comtwo mincall, tenmin ticketresconnect/ mtshostingdoes notgive fullnumberresolution:submit idnrequestcommonname withreallystrangespellingprinterChromebook /Cant installcitrix on MacosX or windows7/8/8.1goes straightinto issuewithoutgiving nameor callbackMymercypatientforwardedto 3399caller hasno ideawhat theyare doingdoes notknow whatidn requestto submit

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. having conversation with someone else
  2. did not know email is now nickname.last
  3. not by the phone when call connected
  4. caller has no idea what they are doing
  5. new hire not given userid
  6. HORRENDOUS name spelling
  7. new hire given wrong information
  8. "click this button" "do i click it?" what did i just say
  9. "you are the __th person ive spoken too about this"
  10. does not know call back number / can i use my cell?
  11. myedu call
  12. onboarding giving out outdated info
  13. fire is mentioned in the chat
  14. import dialog box in epic
  15. "I only have my phone/I dont have a personal computer"
  16. someone emails the MTS All directory asking for help
  17. logged off of connection center / reset citrix
  18. new hire was given no/insufficient info
  19. vdi not working
  20. "i called earlier"
  21. "do you know why i was locked out?"
  22. why did tier 1 just spike
  23. low disk space
  24. coughs or sneezes or yawns into mic
  25. commercial client / vendor
  26. readyset
  27. citrix on personal computer
  28. caller gives birth year when clearly not asked
  29. caller cannot describe the issue
  30. caller says hi when trying to get their name and callback
  31. needs drive mapped but does not know drive location
  32. queue spikes right when you get back from break or a call
  33. self submitted p1/p2
  34. "just call 3399"
  35. does not know how to use their cell phone
  36. called cso / manager
  37. mercylink inactive
  38. "im calling for ____"
  39. computer uptime is more than a week
  40. UPS beeping / issues
  41. epic access
  42. "i just got back from leave"
  43. Cassandra actually messages the chat / complains
  44. mfa
  45. caller tries to dismiss you before saying the closer
  46. p1/p1 being a nightmare
  47. "you are so smart"
  48. call in with phone attached to computer and needs to restart
  49. wanting escalation when viable workaround is too inconvenient to them
  50. non mercylink calling on mercylink line (or vise versa)
  51. did not spell uniquely spelled name
  52. Self submitted ticket with no information and the caller wants it escalated
  53. difficult caller / passive agressive
  54. no phone by computer
  55. vdi issues
  56. kids hollering in background
  57. spells out common name
  58. "Yes I am in the car" driving or passenger
  59. monitor (any kind) issue
  60. caller thinks userid has @mercy.net
  61. "need help with anything else?" "no i just want this fixed"
  62. gives name/callback too quickly
  63. "ive restarted" but uptime says they didnt
  64. spam email
  65. gives non-direct line for call back (such as a main hospital number)
  66. eating or drinking
  67. heavy breathing
  68. "I got a new phone"
  69. random background beeping
  70. Melodi lurking in chat
  71. ¯\_(ツ)_/¯ in the chat
  72. tyler complains
  73. parent ticket created / posted
  74. queue on fire (red and yellow)
  75. maintenance issue
  76. issue resolves itself / caller resolved it
  77. user ends call but doesnt hang up call
  78. is or says "im computer illiterate"
  79. ge issue
  80. lawson syntax error
  81. "I am calling on behalf of doctor..... who is in the other room"
  82. unable to verify / account in archived state
  83. caller is taking on speaker / hard to hear
  84. free for andi only
  85. askes a question, gets completely non related answer
  86. BYOD
  87. impatient caller
  88. scanner issue
  89. angry doctor
  90. caller not happy about the response/resolution time frame
  91. someone trying to teams msg or email for IT help
  92. calling in for an issue caller has no idea about
  93. other coworkers having loud conversation in the background
  94. rightfax missing
  95. student was not given userid / did not know to use epc.userid
  96. free for tylet only
  97. "my class starts in 5mins"
  98. trying to view current paystubs/W2s on mypay/get w2s in general
  99. mercy connect dot open.com
  100. two min call, ten min ticket
  101. resconnect / mts hosting
  102. does not give full number
  103. resolution: submit idn request
  104. common name with really strange spelling
  105. printer
  106. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  107. goes straight into issue without giving name or callback
  108. Mymercy patient forwarded to 3399
  109. caller has no idea what they are doing
  110. does not know what idn request to submit