(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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did not spell uniquely spelled name
call in with phone attached to computer and needs to restart
two min call, ten min ticket
epic access
"do you know why i was locked out?"
is or says "im computer illiterate"
impatient caller
does not give full number
does not know how to use their cell phone
"im calling for ____"
Mymercy patient forwarded to 3399
random background beeping
spells out common name
"Yes I am in the car" driving or passenger
vdi issues
low disk space
commercial client / vendor
gives name/callback too quickly
goes straight into issue without giving name or callback
why did tier 1 just spike
"i just got back from leave"
computer uptime is more than a week
self submitted p1/p2
does not know what idn request to submit
Self submitted ticket with no information and the caller wants it escalated
"need help with anything else?" "no i just want this fixed"
"you are so smart"
HORRENDOUS name spelling
myedu call
lawson syntax error
calling in for an issue caller has no idea about
wanting escalation when viable workaround is too inconvenient to them
free for tylet only
tyler complains
"my class starts in 5mins"
ge issue
readyset
"I got a new phone"
UPS beeping / issues
gives non-direct line for call back (such as a main hospital number)
Cassandra actually messages the chat / complains
caller has no idea what they are doing
free for andi only
mfa
"ive restarted" but uptime says they didnt
called cso / manager
student was not given userid / did not know to use epc.userid
fire is mentioned in the chat
"just call 3399"
new hire given wrong information
difficult caller / passive agressive
caller says hi when trying to get their name and callback
"you are the __th person ive spoken too about this"
askes a question, gets completely non related answer
mercy connect dot open.com
vdi not working
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
"I only have my phone/I dont have a personal computer"
caller has no idea what they are doing
onboarding giving out outdated info
spam email
mercylink inactive
printer
does not know call back number / can i use my cell?
new hire not given userid
kids hollering in background
no phone by computer
caller gives birth year when clearly not asked
not by the phone when call connected
coughs or sneezes or yawns into mic
eating or drinking
resconnect / mts hosting
needs drive mapped but does not know drive location
caller cannot describe the issue
maintenance issue
import dialog box in epic
having conversation with someone else
someone emails the MTS All directory asking for help
user ends call but doesnt hang up call
heavy breathing
Melodi lurking in chat
someone trying to teams msg or email for IT help
citrix on personal computer
caller is taking on speaker / hard to hear
"i called earlier"
caller not happy about the response/resolution time frame
queue on fire (red and yellow)
resolution: submit idn request
monitor (any kind) issue
other coworkers having loud conversation in the background
p1/p1 being a nightmare
caller thinks userid has @mercy.net
BYOD
caller tries to dismiss you before saying the closer
"click this button" "do i click it?" what did i just say
queue spikes right when you get back from break or a call
new hire was given no/insufficient info
non mercylink calling on mercylink line (or vise versa)
rightfax missing
scanner issue
trying to view current paystubs/W2s on mypay/get w2s in general
"I am calling on behalf of doctor..... who is in the other room"
