(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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having conversation with someone else
did not know email is now nickname.last
not by the phone when call connected
caller has no idea what they are doing
new hire not given userid
HORRENDOUS name spelling
new hire given wrong information
"click this button" "do i click it?" what did i just say
"you are the __th person ive spoken too about this"
does not know call back number / can i use my cell?
myedu call
onboarding giving out outdated info
fire is mentioned in the chat
import dialog box in epic
"I only have my phone/I dont have a personal computer"
someone emails the MTS All directory asking for help
logged off of connection center / reset citrix
new hire was given no/insufficient info
vdi not working
"i called earlier"
"do you know why i was locked out?"
why did tier 1 just spike
low disk space
coughs or sneezes or yawns into mic
commercial client / vendor
readyset
citrix on personal computer
caller gives birth year when clearly not asked
caller cannot describe the issue
caller says hi when trying to get their name and callback
needs drive mapped but does not know drive location
queue spikes right when you get back from break or a call
self submitted p1/p2
"just call 3399"
does not know how to use their cell phone
called cso / manager
mercylink inactive
"im calling for ____"
computer uptime is more than a week
UPS beeping / issues
epic access
"i just got back from leave"
Cassandra actually messages the chat / complains
mfa
caller tries to dismiss you before saying the closer
p1/p1 being a nightmare
"you are so smart"
call in with phone attached to computer and needs to restart
wanting escalation when viable workaround is too inconvenient to them
non mercylink calling on mercylink line (or vise versa)
did not spell uniquely spelled name
Self submitted ticket with no information and the caller wants it escalated
difficult caller / passive agressive
no phone by computer
vdi issues
kids hollering in background
spells out common name
"Yes I am in the car" driving or passenger
monitor (any kind) issue
caller thinks userid has @mercy.net
"need help with anything else?" "no i just want this fixed"
gives name/callback too quickly
"ive restarted" but uptime says they didnt
spam email
gives non-direct line for call back (such as a main hospital number)
eating or drinking
heavy breathing
"I got a new phone"
random background beeping
Melodi lurking in chat
¯\_(ツ)_/¯ in the chat
tyler complains
parent ticket created / posted
queue on fire (red and yellow)
maintenance issue
issue resolves itself / caller resolved it
user ends call but doesnt hang up call
is or says "im computer illiterate"
ge issue
lawson syntax error
"I am calling on behalf of doctor..... who is in the other room"
unable to verify / account in archived state
caller is taking on speaker / hard to hear
free for andi only
askes a question, gets completely non related answer
BYOD
impatient caller
scanner issue
angry doctor
caller not happy about the response/resolution time frame
someone trying to teams msg or email for IT help
calling in for an issue caller has no idea about
other coworkers having loud conversation in the background
rightfax missing
student was not given userid / did not know to use epc.userid
free for tylet only
"my class starts in 5mins"
trying to view current paystubs/W2s on mypay/get w2s in general
mercy connect dot open.com
two min call, ten min ticket
resconnect / mts hosting
does not give full number
resolution: submit idn request
common name with really strange spelling
printer
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
goes straight into issue without giving name or callback
