(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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heavy breathing
new hire given wrong information
difficult caller / passive agressive
epic access
not by the phone when call connected
scanner issue
goes straight into issue without giving name or callback
"you are the __th person ive spoken too about this"
spells out common name
tyler complains
low disk space
"i called earlier"
resconnect / mts hosting
Melodi lurking in chat
other coworkers having loud conversation in the background
mercylink inactive
caller not happy about the response/resolution time frame
eating or drinking
queue on fire (red and yellow)
logged off of connection center / reset citrix
"ive restarted" but uptime says they didnt
"Yes I am in the car" driving or passenger
monitor (any kind) issue
"need help with anything else?" "no i just want this fixed"
trying to view current paystubs/W2s on mypay/get w2s in general
HORRENDOUS name spelling
does not know what idn request to submit
"you are so smart"
new hire not given userid
Self submitted ticket with no information and the caller wants it escalated
having conversation with someone else
does not know how to use their cell phone
"my class starts in 5mins"
self submitted p1/p2
citrix on personal computer
UPS beeping / issues
"do you know why i was locked out?"
"i just got back from leave"
is or says "im computer illiterate"
call in with phone attached to computer and needs to restart
free for tylet only
readyset
coughs or sneezes or yawns into mic
caller is taking on speaker / hard to hear
impatient caller
"I am calling on behalf of doctor..... who is in the other room"
did not know email is now nickname.last
computer uptime is more than a week
Mymercy patient forwarded to 3399
non mercylink calling on mercylink line (or vise versa)
new hire was given no/insufficient info
why did tier 1 just spike
caller thinks userid has @mercy.net
queue spikes right when you get back from break or a call
random background beeping
onboarding giving out outdated info
did not spell uniquely spelled name
"just call 3399"
caller cannot describe the issue
mfa
vdi issues
ge issue
p1/p1 being a nightmare
caller tries to dismiss you before saying the closer
two min call, ten min ticket
calling in for an issue caller has no idea about
student was not given userid / did not know to use epc.userid
rightfax missing
unable to verify / account in archived state
mercy connect dot open.com
caller has no idea what they are doing
common name with really strange spelling
vdi not working
free for andi only
gives non-direct line for call back (such as a main hospital number)
caller gives birth year when clearly not asked
lawson syntax error
someone emails the MTS All directory asking for help
"click this button" "do i click it?" what did i just say
angry doctor
myedu call
someone trying to teams msg or email for IT help
import dialog box in epic
gives name/callback too quickly
resolution: submit idn request
Cassandra actually messages the chat / complains
caller says hi when trying to get their name and callback
user ends call but doesnt hang up call
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
"I only have my phone/I dont have a personal computer"
does not know call back number / can i use my cell?
issue resolves itself / caller resolved it
maintenance issue
BYOD
printer
wanting escalation when viable workaround is too inconvenient to them
parent ticket created / posted
¯\_(ツ)_/¯ in the chat
spam email
needs drive mapped but does not know drive location
askes a question, gets completely non related answer
