(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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parent ticket created / posted
low disk space
mercy connect dot open.com
"I only have my phone/I dont have a personal computer"
called cso / manager
caller is taking on speaker / hard to hear
UPS beeping / issues
student was not given userid / did not know to use epc.userid
common name with really strange spelling
mercylink inactive
does not know how to use their cell phone
"ive restarted" but uptime says they didnt
angry doctor
needs drive mapped but does not know drive location
no phone by computer
does not give full number
does not know call back number / can i use my cell?
caller has no idea what they are doing
non mercylink calling on mercylink line (or vise versa)
having conversation with someone else
other coworkers having loud conversation in the background
caller has no idea what they are doing
"just call 3399"
"do you know why i was locked out?"
"i called earlier"
unable to verify / account in archived state
"I got a new phone"
free for tylet only
caller tries to dismiss you before saying the closer
mfa
self submitted p1/p2
ge issue
calling in for an issue caller has no idea about
maintenance issue
vdi not working
scanner issue
monitor (any kind) issue
issue resolves itself / caller resolved it
free for andi only
someone trying to teams msg or email for IT help
call in with phone attached to computer and needs to restart
not by the phone when call connected
gives non-direct line for call back (such as a main hospital number)
caller cannot describe the issue
caller says hi when trying to get their name and callback
new hire was given no/insufficient info
"I am calling on behalf of doctor..... who is in the other room"
onboarding giving out outdated info
Mymercy patient forwarded to 3399
heavy breathing
difficult caller / passive agressive
new hire given wrong information
askes a question, gets completely non related answer
new hire not given userid
citrix on personal computer
two min call, ten min ticket
coughs or sneezes or yawns into mic
someone emails the MTS All directory asking for help
lawson syntax error
wanting escalation when viable workaround is too inconvenient to them
impatient caller
resolution: submit idn request
Melodi lurking in chat
"click this button" "do i click it?" what did i just say
user ends call but doesnt hang up call
Self submitted ticket with no information and the caller wants it escalated
rightfax missing
"need help with anything else?" "no i just want this fixed"
gives name/callback too quickly
did not spell uniquely spelled name
BYOD
"im calling for ____"
goes straight into issue without giving name or callback
tyler complains
does not know what idn request to submit
vdi issues
"i just got back from leave"
p1/p1 being a nightmare
printer
spells out common name
trying to view current paystubs/W2s on mypay/get w2s in general
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
HORRENDOUS name spelling
spam email
eating or drinking
caller thinks userid has @mercy.net
did not know email is now nickname.last
random background beeping
kids hollering in background
queue on fire (red and yellow)
commercial client / vendor
resconnect / mts hosting
import dialog box in epic
fire is mentioned in the chat
caller not happy about the response/resolution time frame
computer uptime is more than a week
"Yes I am in the car" driving or passenger
queue spikes right when you get back from break or a call
logged off of connection center / reset citrix
readyset
caller gives birth year when clearly not asked
"you are so smart"
"you are the __th person ive spoken too about this"
