(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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free for andi only
queue on fire (red and yellow)
gives name/callback too quickly
caller tries to dismiss you before saying the closer
new hire given wrong information
caller is taking on speaker / hard to hear
onboarding giving out outdated info
HORRENDOUS name spelling
"ive restarted" but uptime says they didnt
resolution: submit idn request
not by the phone when call connected
"Yes I am in the car" driving or passenger
needs drive mapped but does not know drive location
did not spell uniquely spelled name
"i just got back from leave"
gives non-direct line for call back (such as a main hospital number)
kids hollering in background
other coworkers having loud conversation in the background
issue resolves itself / caller resolved it
vdi not working
epic access
caller has no idea what they are doing
self submitted p1/p2
mercy connect dot open.com
wanting escalation when viable workaround is too inconvenient to them
coughs or sneezes or yawns into mic
lawson syntax error
"you are the __th person ive spoken too about this"
maintenance issue
resconnect / mts hosting
computer uptime is more than a week
caller not happy about the response/resolution time frame
"I got a new phone"
Mymercy patient forwarded to 3399
fire is mentioned in the chat
"I am calling on behalf of doctor..... who is in the other room"
queue spikes right when you get back from break or a call
someone trying to teams msg or email for IT help
common name with really strange spelling
"need help with anything else?" "no i just want this fixed"
does not know what idn request to submit
commercial client / vendor
someone emails the MTS All directory asking for help
user ends call but doesnt hang up call
mfa
impatient caller
did not know email is now nickname.last
Melodi lurking in chat
caller cannot describe the issue
import dialog box in epic
caller says hi when trying to get their name and callback
having conversation with someone else
scanner issue
non mercylink calling on mercylink line (or vise versa)
angry doctor
"I only have my phone/I dont have a personal computer"
tyler complains
ge issue
no phone by computer
new hire was given no/insufficient info
citrix on personal computer
does not give full number
printer
calling in for an issue caller has no idea about
does not know call back number / can i use my cell?
Cassandra actually messages the chat / complains
Self submitted ticket with no information and the caller wants it escalated
askes a question, gets completely non related answer
¯\_(ツ)_/¯ in the chat
spells out common name
"my class starts in 5mins"
random background beeping
caller has no idea what they are doing
p1/p1 being a nightmare
mercylink inactive
logged off of connection center / reset citrix
why did tier 1 just spike
"click this button" "do i click it?" what did i just say
readyset
unable to verify / account in archived state
BYOD
heavy breathing
UPS beeping / issues
monitor (any kind) issue
myedu call
low disk space
"do you know why i was locked out?"
does not know how to use their cell phone
free for tylet only
new hire not given userid
two min call, ten min ticket
caller thinks userid has @mercy.net
"you are so smart"
is or says "im computer illiterate"
called cso / manager
vdi issues
goes straight into issue without giving name or callback
trying to view current paystubs/W2s on mypay/get w2s in general
call in with phone attached to computer and needs to restart
eating or drinking
"im calling for ____"
parent ticket created / posted
caller gives birth year when clearly not asked
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
difficult caller / passive agressive
rightfax missing
"just call 3399"
student was not given userid / did not know to use epc.userid
