(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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tyler complains
"you are so smart"
caller thinks userid has @mercy.net
two min call, ten min ticket
wanting escalation when viable workaround is too inconvenient to them
coughs or sneezes or yawns into mic
unable to verify / account in archived state
"im calling for ____"
not by the phone when call connected
onboarding giving out outdated info
non mercylink calling on mercylink line (or vise versa)
Cassandra actually messages the chat / complains
p1/p1 being a nightmare
impatient caller
does not give full number
"I only have my phone/I dont have a personal computer"
"I am calling on behalf of doctor..... who is in the other room"
new hire not given userid
difficult caller / passive agressive
"I got a new phone"
Melodi lurking in chat
is or says "im computer illiterate"
askes a question, gets completely non related answer
queue on fire (red and yellow)
import dialog box in epic
"click this button" "do i click it?" what did i just say
commercial client / vendor
mfa
calling in for an issue caller has no idea about
having conversation with someone else
does not know call back number / can i use my cell?
call in with phone attached to computer and needs to restart
goes straight into issue without giving name or callback
"you are the __th person ive spoken too about this"
spam email
ge issue
heavy breathing
fire is mentioned in the chat
someone emails the MTS All directory asking for help
"i just got back from leave"
vdi not working
scanner issue
UPS beeping / issues
caller says hi when trying to get their name and callback
rightfax missing
issue resolves itself / caller resolved it
Self submitted ticket with no information and the caller wants it escalated
common name with really strange spelling
Mymercy patient forwarded to 3399
trying to view current paystubs/W2s on mypay/get w2s in general
does not know how to use their cell phone
"do you know why i was locked out?"
"ive restarted" but uptime says they didnt
lawson syntax error
mercylink inactive
caller not happy about the response/resolution time frame
someone trying to teams msg or email for IT help
computer uptime is more than a week
"Yes I am in the car" driving or passenger
maintenance issue
resconnect / mts hosting
caller tries to dismiss you before saying the closer
other coworkers having loud conversation in the background
new hire was given no/insufficient info
free for andi only
caller cannot describe the issue
mercy connect dot open.com
gives non-direct line for call back (such as a main hospital number)
epic access
random background beeping
kids hollering in background
no phone by computer
citrix on personal computer
why did tier 1 just spike
"i called earlier"
free for tylet only
caller has no idea what they are doing
HORRENDOUS name spelling
student was not given userid / did not know to use epc.userid
myedu call
gives name/callback too quickly
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
caller gives birth year when clearly not asked
logged off of connection center / reset citrix
"just call 3399"
queue spikes right when you get back from break or a call
angry doctor
new hire given wrong information
vdi issues
monitor (any kind) issue
spells out common name
did not know email is now nickname.last
printer
caller is taking on speaker / hard to hear
BYOD
user ends call but doesnt hang up call
self submitted p1/p2
"my class starts in 5mins"
resolution: submit idn request
did not spell uniquely spelled name
readyset
eating or drinking
called cso / manager
needs drive mapped but does not know drive location
"need help with anything else?" "no i just want this fixed"
