(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
caller has no idea what they are doing
"im calling for ____"
fire is mentioned in the chat
queue spikes right when you get back from break or a call
"I only have my phone/I dont have a personal computer"
"I got a new phone"
vdi not working
spells out common name
new hire not given userid
goes straight into issue without giving name or callback
other coworkers having loud conversation in the background
"i called earlier"
new hire given wrong information
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
coughs or sneezes or yawns into mic
Melodi lurking in chat
no phone by computer
UPS beeping / issues
heavy breathing
called cso / manager
"you are the __th person ive spoken too about this"
tyler complains
does not know how to use their cell phone
logged off of connection center / reset citrix
free for tylet only
vdi issues
myedu call
scanner issue
common name with really strange spelling
wanting escalation when viable workaround is too inconvenient to them
caller tries to dismiss you before saying the closer
onboarding giving out outdated info
"do you know why i was locked out?"
needs drive mapped but does not know drive location
not by the phone when call connected
random background beeping
mfa
caller is taking on speaker / hard to hear
"Yes I am in the car" driving or passenger
caller has no idea what they are doing
caller says hi when trying to get their name and callback
"my class starts in 5mins"
parent ticket created / posted
call in with phone attached to computer and needs to restart
did not spell uniquely spelled name
Mymercy patient forwarded to 3399
maintenance issue
queue on fire (red and yellow)
does not know call back number / can i use my cell?
low disk space
"click this button" "do i click it?" what did i just say
non mercylink calling on mercylink line (or vise versa)
monitor (any kind) issue
kids hollering in background
spam email
epic access
resconnect / mts hosting
BYOD
caller cannot describe the issue
askes a question, gets completely non related answer
student was not given userid / did not know to use epc.userid
"need help with anything else?" "no i just want this fixed"
user ends call but doesnt hang up call
gives name/callback too quickly
someone trying to teams msg or email for IT help
¯\_(ツ)_/¯ in the chat
free for andi only
ge issue
"ive restarted" but uptime says they didnt
printer
issue resolves itself / caller resolved it
"i just got back from leave"
difficult caller / passive agressive
"just call 3399"
is or says "im computer illiterate"
import dialog box in epic
why did tier 1 just spike
resolution: submit idn request
commercial client / vendor
caller gives birth year when clearly not asked
citrix on personal computer
someone emails the MTS All directory asking for help
HORRENDOUS name spelling
does not know what idn request to submit
"I am calling on behalf of doctor..... who is in the other room"
computer uptime is more than a week
caller not happy about the response/resolution time frame
p1/p1 being a nightmare
impatient caller
trying to view current paystubs/W2s on mypay/get w2s in general
Self submitted ticket with no information and the caller wants it escalated
lawson syntax error
does not give full number
having conversation with someone else
new hire was given no/insufficient info
gives non-direct line for call back (such as a main hospital number)
