(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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called cso / manager
askes a question, gets completely non related answer
vdi not working
is or says "im computer illiterate"
epic access
ge issue
caller cannot describe the issue
student was not given userid / did not know to use epc.userid
computer uptime is more than a week
"my class starts in 5mins"
commercial client / vendor
kids hollering in background
caller says hi when trying to get their name and callback
Self submitted ticket with no information and the caller wants it escalated
caller is taking on speaker / hard to hear
"need help with anything else?" "no i just want this fixed"
rightfax missing
Melodi lurking in chat
"I got a new phone"
caller thinks userid has @mercy.net
new hire was given no/insufficient info
does not know how to use their cell phone
unable to verify / account in archived state
gives name/callback too quickly
not by the phone when call connected
BYOD
self submitted p1/p2
goes straight into issue without giving name or callback
does not know call back number / can i use my cell?
having conversation with someone else
trying to view current paystubs/W2s on mypay/get w2s in general
"you are so smart"
no phone by computer
eating or drinking
does not know what idn request to submit
citrix on personal computer
"i called earlier"
logged off of connection center / reset citrix
caller has no idea what they are doing
random background beeping
resolution: submit idn request
maintenance issue
printer
"im calling for ____"
myedu call
Mymercy patient forwarded to 3399
Cassandra actually messages the chat / complains
does not give full number
coughs or sneezes or yawns into mic
common name with really strange spelling
calling in for an issue caller has no idea about
did not spell uniquely spelled name
angry doctor
two min call, ten min ticket
"I am calling on behalf of doctor..... who is in the other room"
"i just got back from leave"
"I only have my phone/I dont have a personal computer"
"you are the __th person ive spoken too about this"
onboarding giving out outdated info
needs drive mapped but does not know drive location
scanner issue
"click this button" "do i click it?" what did i just say
p1/p1 being a nightmare
issue resolves itself / caller resolved it
other coworkers having loud conversation in the background
readyset
"Yes I am in the car" driving or passenger
lawson syntax error
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
vdi issues
heavy breathing
HORRENDOUS name spelling
parent ticket created / posted
mercylink inactive
low disk space
free for andi only
mercy connect dot open.com
new hire not given userid
impatient caller
did not know email is now nickname.last
someone emails the MTS All directory asking for help
caller has no idea what they are doing
mfa
spam email
gives non-direct line for call back (such as a main hospital number)
free for tylet only
"do you know why i was locked out?"
monitor (any kind) issue
fire is mentioned in the chat
user ends call but doesnt hang up call
¯\_(ツ)_/¯ in the chat
someone trying to teams msg or email for IT help
why did tier 1 just spike
"ive restarted" but uptime says they didnt
spells out common name
queue on fire (red and yellow)
call in with phone attached to computer and needs to restart
tyler complains
"just call 3399"
caller not happy about the response/resolution time frame
caller tries to dismiss you before saying the closer
wanting escalation when viable workaround is too inconvenient to them
UPS beeping / issues
resconnect / mts hosting
non mercylink calling on mercylink line (or vise versa)
caller gives birth year when clearly not asked
difficult caller / passive agressive
queue spikes right when you get back from break or a call
