(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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askes a question, gets completely non related answer
no phone by computer
"I only have my phone/I dont have a personal computer"
queue on fire (red and yellow)
caller not happy about the response/resolution time frame
epic access
user ends call but doesnt hang up call
commercial client / vendor
"I am calling on behalf of doctor..... who is in the other room"
having conversation with someone else
gives name/callback too quickly
Mymercy patient forwarded to 3399
BYOD / confused about locks due to it
ge issue
"you are the __th person ive spoken too about this"
free for andi only
non mercylink calling on mercylink line (or vise versa)
UPS beeping / issues
two min call, ten min ticket
printer
Cassandra actually messages the chat / complains
queue spikes right when you get back from break or a call
lawson syntax error
other coworkers having loud conversation in the background
needs drive mapped but does not know drive location
caller tries to dismiss you before saying the closer
caller cannot describe the issue
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
someone emails the MTS All directory asking for help
caller has no idea what they are doing
parent ticket created / posted
"you are so smart"
eating or drinking
does not know how to use their cell phone
trying to view current paystubs/W2s on mypay/get w2s in general
self submitted p1/p2
"ive restarted" but uptime says they didnt
mercy connect dot open.com
does not know what idn request to submit
"i called earlier"
vdi not working
"do you know why i was locked out?"
resolution: submit idn request
heavy breathing
called cso / manager
new hire was given no/insufficient info
citrix on personal computer
scanner issue
Self submitted ticket with no information and the caller wants it escalated
free for tylet only
maintenance issue
logged off of connection center / reset citrix
issue resolves itself / caller resolved it
rightfax missing
"im calling for ____"
"i just got back from leave"
did not spell uniquely spelled name
caller says hi when trying to get their name and callback
Melodi lurking in chat
"just call 3399"
new hire given wrong information
"my class starts in 5mins"
coughs or sneezes or yawns into mic
tyler complains
random background beeping
computer uptime is more than a week
did not know email is now nickname.last
"click this button" "do i click it?" what did i just say
"Yes I am in the car" driving or passenger
caller gives birth year when clearly not asked
caller is taking on speaker / hard to hear
caller thinks userid has @mercy.net
mercylink inactive
resconnect / mts hosting
why did tier 1 just spike
"I got a new phone"
vdi issues
impatient caller
unable to verify / account in archived state
¯\_(ツ)_/¯ in the chat
kids hollering in background
mfa
gives non-direct line for call back (such as a main hospital number)
caller has no idea what they are doing
difficult caller / passive agressive
myedu call
goes straight into issue without giving name or callback
is or says "im computer illiterate"
HORRENDOUS name spelling
spam email
not by the phone when call connected
readyset
does not know call back number / can i use my cell?
call in with phone attached to computer and needs to restart
onboarding giving out outdated info
low disk space
calling in for an issue caller has no idea about
student was not given userid / did not know to use epc.userid
new hire not given userid
monitor (any kind) issue
wanting escalation when viable workaround is too inconvenient to them
angry doctor
import dialog box in epic
"need help with anything else?" "no i just want this fixed"
