(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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epic access
"Yes I am in the car" driving or passenger
monitor (any kind) issue
free for tylet only
"ive restarted" but uptime says they didnt
scanner issue
caller has no idea what they are doing
"you are so smart"
p1/p1 being a nightmare
"i just got back from leave"
low disk space
resolution: submit idn request
"im calling for ____"
rightfax missing
mercylink inactive
HORRENDOUS name spelling
trying to view current paystubs/W2s on mypay/get w2s in general
"click this button" "do i click it?" what did i just say
non mercylink calling on mercylink line (or vise versa)
logged off of connection center / reset citrix
caller not happy about the response/resolution time frame
gives non-direct line for call back (such as a main hospital number)
new hire given wrong information
BYOD / confused about locks due to it
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
student was not given userid / did not know to use epc.userid
does not know call back number / can i use my cell?
import dialog box in epic
needs drive mapped but does not know drive location
spam email
ge issue
resconnect / mts hosting
does not know how to use their cell phone
"just call 3399"
"I am calling on behalf of doctor..... who is in the other room"
new hire not given userid
caller says hi when trying to get their name and callback
angry doctor
Self submitted ticket with no information and the caller wants it escalated
onboarding giving out outdated info
"you are the __th person ive spoken too about this"
other coworkers having loud conversation in the background
self submitted p1/p2
issue resolves itself / caller resolved it
queue on fire (red and yellow)
having conversation with someone else
caller is taking on speaker / hard to hear
caller tries to dismiss you before saying the closer
common name with really strange spelling
someone trying to teams msg or email for IT help
two min call, ten min ticket
¯\_(ツ)_/¯ in the chat
UPS beeping / issues
maintenance issue
lawson syntax error
is or says "im computer illiterate"
myedu call
vdi issues
does not give full number
"I got a new phone"
"need help with anything else?" "no i just want this fixed"
queue spikes right when you get back from break or a call
spells out common name
does not know what idn request to submit
printer
goes straight into issue without giving name or callback
"i called earlier"
eating or drinking
no phone by computer
not by the phone when call connected
askes a question, gets completely non related answer
mfa
caller gives birth year when clearly not asked
kids hollering in background
vdi not working
user ends call but doesnt hang up call
free for andi only
"I only have my phone/I dont have a personal computer"
commercial client / vendor
citrix on personal computer
Melodi lurking in chat
heavy breathing
someone emails the MTS All directory asking for help
Cassandra actually messages the chat / complains
impatient caller
wanting escalation when viable workaround is too inconvenient to them
why did tier 1 just spike
difficult caller / passive agressive
did not know email is now nickname.last
coughs or sneezes or yawns into mic
call in with phone attached to computer and needs to restart
