(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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angry doctor
import dialog box in epic
caller is taking on speaker / hard to hear
caller not happy about the response/resolution time frame
Cassandra actually messages the chat / complains
gives name/callback too quickly
caller cannot describe the issue
parent ticket created / posted
did not know email is now nickname.last
mfa
queue on fire (red and yellow)
logged off of connection center / reset citrix
Mymercy patient forwarded to 3399
caller says hi when trying to get their name and callback
resolution: submit idn request
askes a question, gets completely non related answer
caller has no idea what they are doing
free for andi only
goes straight into issue without giving name or callback
trying to view current paystubs/W2s on mypay/get w2s in general
UPS beeping / issues
tyler complains
rightfax missing
kids hollering in background
"click this button" "do i click it?" what did i just say
new hire given wrong information
eating or drinking
free for tylet only
needs drive mapped but does not know drive location
"i called earlier"
"i just got back from leave"
HORRENDOUS name spelling
mercylink inactive
"do you know why i was locked out?"
caller tries to dismiss you before saying the closer
difficult caller / passive agressive
computer uptime is more than a week
why did tier 1 just spike
having conversation with someone else
"Yes I am in the car" driving or passenger
no phone by computer
scanner issue
printer
"need help with anything else?" "no i just want this fixed"
citrix on personal computer
heavy breathing
"you are so smart"
calling in for an issue caller has no idea about
monitor (any kind) issue
Self submitted ticket with no information and the caller wants it escalated
vdi issues
spam email
called cso / manager
myedu call
Melodi lurking in chat
impatient caller
"ive restarted" but uptime says they didnt
someone emails the MTS All directory asking for help
ge issue
queue spikes right when you get back from break or a call
non mercylink calling on mercylink line (or vise versa)
"you are the __th person ive spoken too about this"
"I am calling on behalf of doctor..... who is in the other room"
BYOD / confused about locks due to it
does not know call back number / can i use my cell?
user ends call but doesnt hang up call
self submitted p1/p2
does not know how to use their cell phone
student was not given userid / did not know to use epc.userid
new hire not given userid
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
"my class starts in 5mins"
does not give full number
"I only have my phone/I dont have a personal computer"
commercial client / vendor
common name with really strange spelling
random background beeping
spells out common name
caller has no idea what they are doing
fire is mentioned in the chat
caller thinks userid has @mercy.net
maintenance issue
¯\_(ツ)_/¯ in the chat
onboarding giving out outdated info
coughs or sneezes or yawns into mic
caller gives birth year when clearly not asked
other coworkers having loud conversation in the background
mercy connect dot open.com
someone trying to teams msg or email for IT help
"I got a new phone"
lawson syntax error
is or says "im computer illiterate"
issue resolves itself / caller resolved it
readyset
two min call, ten min ticket
wanting escalation when viable workaround is too inconvenient to them
did not spell uniquely spelled name
gives non-direct line for call back (such as a main hospital number)
call in with phone attached to computer and needs to restart
