(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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someone trying to teams msg or email for IT help
does not know call back number / can i use my cell?
onboarding giving out outdated info
maintenance issue
no phone by computer
free for tylet only
difficult caller / passive agressive
computer uptime is more than a week
eating or drinking
gives name/callback too quickly
issue resolves itself / caller resolved it
caller has no idea what they are doing
"I only have my phone/I dont have a personal computer"
having conversation with someone else
wanting escalation when viable workaround is too inconvenient to them
"do you know why i was locked out?"
coughs or sneezes or yawns into mic
"you are so smart"
readyset
spells out common name
"click this button" "do i click it?" what did i just say
mfa
impatient caller
caller gives birth year when clearly not asked
does not know how to use their cell phone
gives non-direct line for call back (such as a main hospital number)
printer
heavy breathing
monitor (any kind) issue
spam email
citrix on personal computer
other coworkers having loud conversation in the background
Self submitted ticket with no information and the caller wants it escalated
does not know what idn request to submit
trying to view current paystubs/W2s on mypay/get w2s in general
someone emails the MTS All directory asking for help
HORRENDOUS name spelling
myedu call
new hire was given no/insufficient info
called cso / manager
vdi issues
"my class starts in 5mins"
Cassandra actually messages the chat / complains
angry doctor
rightfax missing
low disk space
vdi not working
non mercylink calling on mercylink line (or vise versa)
caller has no idea what they are doing
mercylink inactive
"need help with anything else?" "no i just want this fixed"
why did tier 1 just spike
caller cannot describe the issue
call in with phone attached to computer and needs to restart
free for andi only
askes a question, gets completely non related answer
epic access
UPS beeping / issues
Melodi lurking in chat
kids hollering in background
¯\_(ツ)_/¯ in the chat
goes straight into issue without giving name or callback
"i called earlier"
caller tries to dismiss you before saying the closer
lawson syntax error
mercy connect dot open.com
scanner issue
not by the phone when call connected
fire is mentioned in the chat
"im calling for ____"
unable to verify / account in archived state
BYOD / confused about locks due to it
Mymercy patient forwarded to 3399
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
queue on fire (red and yellow)
"I got a new phone"
new hire given wrong information
student was not given userid / did not know to use epc.userid
caller is taking on speaker / hard to hear
did not know email is now nickname.last
common name with really strange spelling
logged off of connection center / reset citrix
parent ticket created / posted
resolution: submit idn request
did not spell uniquely spelled name
caller not happy about the response/resolution time frame
self submitted p1/p2
calling in for an issue caller has no idea about
needs drive mapped but does not know drive location
random background beeping
commercial client / vendor
two min call, ten min ticket
user ends call but doesnt hang up call
"I am calling on behalf of doctor..... who is in the other room"
does not give full number
caller thinks userid has @mercy.net
p1/p1 being a nightmare
is or says "im computer illiterate"
tyler complains
"ive restarted" but uptime says they didnt
caller says hi when trying to get their name and callback
import dialog box in epic
"you are the __th person ive spoken too about this"
"Yes I am in the car" driving or passenger
"i just got back from leave"
new hire not given userid
resconnect / mts hosting
"just call 3399"
ge issue
queue spikes right when you get back from break or a call
