(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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angry doctor
"i just got back from leave"
does not know what idn request to submit
vdi not working
eating or drinking
citrix on personal computer
Cassandra actually messages the chat / complains
does not know call back number / can i use my cell?
lawson syntax error
Self submitted ticket with no information and the caller wants it escalated
coughs or sneezes or yawns into mic
free for tylet only
scanner issue
not by the phone when call connected
heavy breathing
"I only have my phone/I dont have a personal computer"
calling in for an issue caller has no idea about
maintenance issue
difficult caller / passive agressive
kids hollering in background
myedu call
no phone by computer
"i called earlier"
new hire was given no/insufficient info
p1/p1 being a nightmare
user ends call but doesnt hang up call
queue spikes right when you get back from break or a call
issue resolves itself / caller resolved it
readyset
epic access
"you are so smart"
impatient caller
caller cannot describe the issue
caller thinks userid has @mercy.net
unable to verify / account in archived state
askes a question, gets completely non related answer
commercial client / vendor
spells out common name
random background beeping
caller says hi when trying to get their name and callback
does not give full number
tyler complains
computer uptime is more than a week
"I am calling on behalf of doctor..... who is in the other room"
mfa
student was not given userid / did not know to use epc.userid
"just call 3399"
mercylink inactive
"do you know why i was locked out?"
fire is mentioned in the chat
someone emails the MTS All directory asking for help
ge issue
printer
resolution: submit idn request
parent ticket created / posted
BYOD / confused about locks due to it
called cso / manager
"Yes I am in the car" driving or passenger
did not spell uniquely spelled name
Melodi lurking in chat
new hire not given userid
caller has no idea what they are doing
"I got a new phone"
caller gives birth year when clearly not asked
goes straight into issue without giving name or callback
self submitted p1/p2
resconnect / mts hosting
did not know email is now nickname.last
Mymercy patient forwarded to 3399
caller not happy about the response/resolution time frame
non mercylink calling on mercylink line (or vise versa)
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
two min call, ten min ticket
someone trying to teams msg or email for IT help
does not know how to use their cell phone
caller tries to dismiss you before saying the closer
call in with phone attached to computer and needs to restart
is or says "im computer illiterate"
onboarding giving out outdated info
queue on fire (red and yellow)
logged off of connection center / reset citrix
"you are the __th person ive spoken too about this"
spam email
caller has no idea what they are doing
trying to view current paystubs/W2s on mypay/get w2s in general
"my class starts in 5mins"
HORRENDOUS name spelling
"need help with anything else?" "no i just want this fixed"
mercy connect dot open.com
other coworkers having loud conversation in the background
"ive restarted" but uptime says they didnt
new hire given wrong information
"click this button" "do i click it?" what did i just say
¯\_(ツ)_/¯ in the chat
vdi issues
wanting escalation when viable workaround is too inconvenient to them
caller is taking on speaker / hard to hear
free for andi only
needs drive mapped but does not know drive location
common name with really strange spelling
why did tier 1 just spike
rightfax missing
"im calling for ____"
gives non-direct line for call back (such as a main hospital number)
