(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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kids hollering in background
"just call 3399"
"I am calling on behalf of doctor..... who is in the other room"
free for tylet only
monitor (any kind) issue
eating or drinking
"ive restarted" but uptime says they didnt
readyset
does not give full number
caller has no idea what they are doing
epic access
queue on fire (red and yellow)
new hire was given no/insufficient info
called cso / manager
gives name/callback too quickly
is or says "im computer illiterate"
gives non-direct line for call back (such as a main hospital number)
¯\_(ツ)_/¯ in the chat
new hire given wrong information
other coworkers having loud conversation in the background
does not know what idn request to submit
caller says hi when trying to get their name and callback
"click this button" "do i click it?" what did i just say
self submitted p1/p2
wanting escalation when viable workaround is too inconvenient to them
caller cannot describe the issue
impatient caller
HORRENDOUS name spelling
unable to verify / account in archived state
"my class starts in 5mins"
logged off of connection center / reset citrix
mercylink inactive
"you are so smart"
difficult caller / passive agressive
caller not happy about the response/resolution time frame
"i just got back from leave"
computer uptime is more than a week
myedu call
free for andi only
fire is mentioned in the chat
having conversation with someone else
why did tier 1 just spike
"do you know why i was locked out?"
parent ticket created / posted
resconnect / mts hosting
mfa
"you are the __th person ive spoken too about this"
printer
maintenance issue
caller has no idea what they are doing
does not know how to use their cell phone
random background beeping
user ends call but doesnt hang up call
Melodi lurking in chat
"I got a new phone"
low disk space
commercial client / vendor
"Yes I am in the car" driving or passenger
citrix on personal computer
BYOD / confused about locks due to it
tyler complains
askes a question, gets completely non related answer
import dialog box in epic
rightfax missing
"need help with anything else?" "no i just want this fixed"
scanner issue
non mercylink calling on mercylink line (or vise versa)
queue spikes right when you get back from break or a call
caller gives birth year when clearly not asked
call in with phone attached to computer and needs to restart
UPS beeping / issues
new hire not given userid
two min call, ten min ticket
someone trying to teams msg or email for IT help
"im calling for ____"
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
not by the phone when call connected
onboarding giving out outdated info
calling in for an issue caller has no idea about
no phone by computer
"i called earlier"
issue resolves itself / caller resolved it
common name with really strange spelling
caller tries to dismiss you before saying the closer
did not spell uniquely spelled name
spells out common name
needs drive mapped but does not know drive location
student was not given userid / did not know to use epc.userid
vdi issues
coughs or sneezes or yawns into mic
"I only have my phone/I dont have a personal computer"
lawson syntax error
caller thinks userid has @mercy.net
someone emails the MTS All directory asking for help
goes straight into issue without giving name or callback
did not know email is now nickname.last
mercy connect dot open.com
p1/p1 being a nightmare
heavy breathing
spam email
angry doctor
trying to view current paystubs/W2s on mypay/get w2s in general
caller is taking on speaker / hard to hear
Mymercy patient forwarded to 3399
does not know call back number / can i use my cell?
resolution: submit idn request
vdi not working
ge issue
Cassandra actually messages the chat / complains
Self submitted ticket with no information and the caller wants it escalated
