(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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scanner issue
"ive restarted" but uptime says they didnt
issue resolves itself / caller resolved it
queue on fire (red and yellow)
fire is mentioned in the chat
two min call, ten min ticket
ge issue
lawson syntax error
call in with phone attached to computer and needs to restart
needs drive mapped but does not know drive location
student was not given userid / did not know to use epc.userid
wanting escalation when viable workaround is too inconvenient to them
having conversation with someone else
monitor (any kind) issue
spells out common name
user ends call but doesnt hang up call
is or says "im computer illiterate"
goes straight into issue without giving name or callback
Melodi lurking in chat
"im calling for ____"
does not know call back number / can i use my cell?
Mymercy patient forwarded to 3399
does not give full number
"I got a new phone"
readyset
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
queue spikes right when you get back from break or a call
coughs or sneezes or yawns into mic
difficult caller / passive agressive
UPS beeping / issues
tyler complains
"my class starts in 5mins"
heavy breathing
BYOD / confused about locks due to it
trying to view current paystubs/W2s on mypay/get w2s in general
impatient caller
resolution: submit idn request
gives non-direct line for call back (such as a main hospital number)
caller has no idea what they are doing
computer uptime is more than a week
askes a question, gets completely non related answer
new hire given wrong information
why did tier 1 just spike
¯\_(ツ)_/¯ in the chat
onboarding giving out outdated info
Self submitted ticket with no information and the caller wants it escalated
caller gives birth year when clearly not asked
import dialog box in epic
maintenance issue
caller thinks userid has @mercy.net
non mercylink calling on mercylink line (or vise versa)
vdi issues
"I only have my phone/I dont have a personal computer"
gives name/callback too quickly
mercylink inactive
"click this button" "do i click it?" what did i just say
p1/p1 being a nightmare
logged off of connection center / reset citrix
caller cannot describe the issue
caller not happy about the response/resolution time frame
no phone by computer
common name with really strange spelling
"do you know why i was locked out?"
resconnect / mts hosting
angry doctor
"I am calling on behalf of doctor..... who is in the other room"
mercy connect dot open.com
does not know how to use their cell phone
spam email
self submitted p1/p2
someone emails the MTS All directory asking for help
commercial client / vendor
does not know what idn request to submit
HORRENDOUS name spelling
eating or drinking
free for tylet only
new hire was given no/insufficient info
"you are so smart"
free for andi only
mfa
vdi not working
Cassandra actually messages the chat / complains
parent ticket created / posted
other coworkers having loud conversation in the background
printer
"i just got back from leave"
called cso / manager
epic access
caller has no idea what they are doing
"need help with anything else?" "no i just want this fixed"
did not spell uniquely spelled name
kids hollering in background
myedu call
unable to verify / account in archived state
random background beeping
"you are the __th person ive spoken too about this"
caller tries to dismiss you before saying the closer
caller is taking on speaker / hard to hear
caller says hi when trying to get their name and callback
