(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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new hire not given userid
calling in for an issue caller has no idea about
"do you know why i was locked out?"
computer uptime is more than a week
mfa
caller thinks userid has @mercy.net
fire is mentioned in the chat
mercylink inactive
new hire was given no/insufficient info
"click this button" "do i click it?" what did i just say
free for andi only
printer
kids hollering in background
vdi not working
p1/p1 being a nightmare
no phone by computer
called cso / manager
why did tier 1 just spike
parent ticket created / posted
free for tylet only
"need help with anything else?" "no i just want this fixed"
myedu call
spells out common name
student was not given userid / did not know to use epc.userid
BYOD / confused about locks due to it
two min call, ten min ticket
caller gives birth year when clearly not asked
mercy connect dot open.com
resolution: submit idn request
not by the phone when call connected
tyler complains
HORRENDOUS name spelling
caller has no idea what they are doing
having conversation with someone else
self submitted p1/p2
goes straight into issue without giving name or callback
"you are so smart"
eating or drinking
caller is taking on speaker / hard to hear
gives name/callback too quickly
lawson syntax error
does not know how to use their cell phone
"i just got back from leave"
¯\_(ツ)_/¯ in the chat
does not give full number
"my class starts in 5mins"
coughs or sneezes or yawns into mic
other coworkers having loud conversation in the background
random background beeping
"i called earlier"
"I only have my phone/I dont have a personal computer"
common name with really strange spelling
heavy breathing
non mercylink calling on mercylink line (or vise versa)
new hire given wrong information
user ends call but doesnt hang up call
askes a question, gets completely non related answer
does not know call back number / can i use my cell?
is or says "im computer illiterate"
queue on fire (red and yellow)
did not spell uniquely spelled name
logged off of connection center / reset citrix
Self submitted ticket with no information and the caller wants it escalated
import dialog box in epic
caller not happy about the response/resolution time frame
"Yes I am in the car" driving or passenger
call in with phone attached to computer and needs to restart
citrix on personal computer
needs drive mapped but does not know drive location
Mymercy patient forwarded to 3399
caller has no idea what they are doing
Melodi lurking in chat
onboarding giving out outdated info
vdi issues
did not know email is now nickname.last
resconnect / mts hosting
wanting escalation when viable workaround is too inconvenient to them
scanner issue
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
epic access
"you are the __th person ive spoken too about this"
trying to view current paystubs/W2s on mypay/get w2s in general
low disk space
readyset
angry doctor
UPS beeping / issues
spam email
caller says hi when trying to get their name and callback
"im calling for ____"
"I got a new phone"
impatient caller
does not know what idn request to submit
"just call 3399"
ge issue
"I am calling on behalf of doctor..... who is in the other room"
issue resolves itself / caller resolved it
maintenance issue
commercial client / vendor
caller tries to dismiss you before saying the closer
Cassandra actually messages the chat / complains
caller cannot describe the issue
difficult caller / passive agressive
gives non-direct line for call back (such as a main hospital number)
"ive restarted" but uptime says they didnt
queue spikes right when you get back from break or a call
someone trying to teams msg or email for IT help
unable to verify / account in archived state
monitor (any kind) issue
rightfax missing
someone emails the MTS All directory asking for help
