(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
UPS beeping / issues
vdi issues
having conversation with someone else
citrix on personal computer
"need help with anything else?" "no i just want this fixed"
caller says hi when trying to get their name and callback
angry doctor
student was not given userid / did not know to use epc.userid
low disk space
Cassandra actually messages the chat / complains
lawson syntax error
monitor (any kind) issue
"i called earlier"
kids hollering in background
wanting escalation when viable workaround is too inconvenient to them
coughs or sneezes or yawns into mic
someone trying to teams msg or email for IT help
issue resolves itself / caller resolved it
queue on fire (red and yellow)
p1/p1 being a nightmare
queue spikes right when you get back from break or a call
mercylink inactive
goes straight into issue without giving name or callback
scanner issue
¯\_(ツ)_/¯ in the chat
Mymercy patient forwarded to 3399
myedu call
impatient caller
free for tylet only
resolution: submit idn request
call in with phone attached to computer and needs to restart
caller tries to dismiss you before saying the closer
BYOD / confused about locks due to it
"you are so smart"
"Yes I am in the car" driving or passenger
maintenance issue
tyler complains
onboarding giving out outdated info
"just call 3399"
"I only have my phone/I dont have a personal computer"
"do you know why i was locked out?"
parent ticket created / posted
caller thinks userid has @mercy.net
spells out common name
did not know email is now nickname.last
new hire given wrong information
"I got a new phone"
vdi not working
gives name/callback too quickly
HORRENDOUS name spelling
commercial client / vendor
calling in for an issue caller has no idea about
does not know what idn request to submit
gives non-direct line for call back (such as a main hospital number)
"i just got back from leave"
caller has no idea what they are doing
common name with really strange spelling
heavy breathing
"click this button" "do i click it?" what did i just say
computer uptime is more than a week
called cso / manager
eating or drinking
difficult caller / passive agressive
mfa
mercy connect dot open.com
logged off of connection center / reset citrix
"ive restarted" but uptime says they didnt
non mercylink calling on mercylink line (or vise versa)
epic access
is or says "im computer illiterate"
caller cannot describe the issue
self submitted p1/p2
someone emails the MTS All directory asking for help
caller has no idea what they are doing
"I am calling on behalf of doctor..... who is in the other room"
resconnect / mts hosting
"my class starts in 5mins"
new hire not given userid
readyset
trying to view current paystubs/W2s on mypay/get w2s in general
import dialog box in epic
askes a question, gets completely non related answer
fire is mentioned in the chat
other coworkers having loud conversation in the background
did not spell uniquely spelled name
Self submitted ticket with no information and the caller wants it escalated
spam email
user ends call but doesnt hang up call
printer
rightfax missing
needs drive mapped but does not know drive location
caller is taking on speaker / hard to hear
no phone by computer
caller not happy about the response/resolution time frame
"im calling for ____"
two min call, ten min ticket
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
does not know how to use their cell phone
why did tier 1 just spike
ge issue
free for andi only
caller gives birth year when clearly not asked
"you are the __th person ive spoken too about this"
new hire was given no/insufficient info
not by the phone when call connected
does not know call back number / can i use my cell?
