(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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epic access
did not know email is now nickname.last
eating or drinking
angry doctor
BYOD / confused about locks due to it
non mercylink calling on mercylink line (or vise versa)
caller gives birth year when clearly not asked
computer uptime is more than a week
free for andi only
spam email
having conversation with someone else
p1/p1 being a nightmare
impatient caller
someone trying to teams msg or email for IT help
someone emails the MTS All directory asking for help
Melodi lurking in chat
queue spikes right when you get back from break or a call
caller says hi when trying to get their name and callback
trying to view current paystubs/W2s on mypay/get w2s in general
"my class starts in 5mins"
caller cannot describe the issue
vdi not working
onboarding giving out outdated info
no phone by computer
"just call 3399"
two min call, ten min ticket
Cassandra actually messages the chat / complains
free for tylet only
"i called earlier"
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
does not give full number
caller is taking on speaker / hard to hear
UPS beeping / issues
monitor (any kind) issue
"click this button" "do i click it?" what did i just say
HORRENDOUS name spelling
random background beeping
"I am calling on behalf of doctor..... who is in the other room"
heavy breathing
"I only have my phone/I dont have a personal computer"
citrix on personal computer
unable to verify / account in archived state
logged off of connection center / reset citrix
printer
mercy connect dot open.com
caller thinks userid has @mercy.net
called cso / manager
needs drive mapped but does not know drive location
rightfax missing
new hire not given userid
self submitted p1/p2
common name with really strange spelling
new hire given wrong information
wanting escalation when viable workaround is too inconvenient to them
user ends call but doesnt hang up call
caller tries to dismiss you before saying the closer
spells out common name
gives non-direct line for call back (such as a main hospital number)
ge issue
scanner issue
Self submitted ticket with no information and the caller wants it escalated
is or says "im computer illiterate"
"ive restarted" but uptime says they didnt
not by the phone when call connected
mercylink inactive
askes a question, gets completely non related answer
does not know what idn request to submit
"I got a new phone"
does not know how to use their cell phone
vdi issues
caller not happy about the response/resolution time frame
"i just got back from leave"
other coworkers having loud conversation in the background
commercial client / vendor
low disk space
fire is mentioned in the chat
call in with phone attached to computer and needs to restart
"you are the __th person ive spoken too about this"
goes straight into issue without giving name or callback
new hire was given no/insufficient info
kids hollering in background
caller has no idea what they are doing
myedu call
mfa
parent ticket created / posted
"Yes I am in the car" driving or passenger
resconnect / mts hosting
resolution: submit idn request
why did tier 1 just spike
coughs or sneezes or yawns into mic
does not know call back number / can i use my cell?
Mymercy patient forwarded to 3399
readyset
import dialog box in epic
"need help with anything else?" "no i just want this fixed"
student was not given userid / did not know to use epc.userid
