(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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vdi issues
someone trying to teams msg or email for IT help
caller tries to dismiss you before saying the closer
askes a question, gets completely non related answer
import dialog box in epic
caller is taking on speaker / hard to hear
commercial client / vendor
monitor (any kind) issue
Self submitted ticket with no information and the caller wants it escalated
self submitted p1/p2
caller has no idea what they are doing
"I got a new phone"
vdi not working
gives non-direct line for call back (such as a main hospital number)
"I only have my phone/I dont have a personal computer"
epic access
"im calling for ____"
unable to verify / account in archived state
does not know what idn request to submit
"Yes I am in the car" driving or passenger
Cassandra actually messages the chat / complains
logged off of connection center / reset citrix
"you are so smart"
scanner issue
caller cannot describe the issue
having conversation with someone else
new hire given wrong information
common name with really strange spelling
gives name/callback too quickly
issue resolves itself / caller resolved it
does not know call back number / can i use my cell?
free for tylet only
calling in for an issue caller has no idea about
"I am calling on behalf of doctor..... who is in the other room"
random background beeping
caller thinks userid has @mercy.net
Melodi lurking in chat
readyset
eating or drinking
call in with phone attached to computer and needs to restart
"ive restarted" but uptime says they didnt
"you are the __th person ive spoken too about this"
queue on fire (red and yellow)
computer uptime is more than a week
printer
"need help with anything else?" "no i just want this fixed"
maintenance issue
BYOD / confused about locks due to it
trying to view current paystubs/W2s on mypay/get w2s in general
queue spikes right when you get back from break or a call
"my class starts in 5mins"
mfa
p1/p1 being a nightmare
"do you know why i was locked out?"
ge issue
does not know how to use their cell phone
did not know email is now nickname.last
coughs or sneezes or yawns into mic
tyler complains
UPS beeping / issues
needs drive mapped but does not know drive location
"just call 3399"
no phone by computer
caller not happy about the response/resolution time frame
"i called earlier"
did not spell uniquely spelled name
goes straight into issue without giving name or callback
myedu call
HORRENDOUS name spelling
angry doctor
non mercylink calling on mercylink line (or vise versa)
impatient caller
Mymercy patient forwarded to 3399
new hire was given no/insufficient info
"click this button" "do i click it?" what did i just say
onboarding giving out outdated info
user ends call but doesnt hang up call
is or says "im computer illiterate"
rightfax missing
heavy breathing
called cso / manager
difficult caller / passive agressive
caller says hi when trying to get their name and callback
resconnect / mts hosting
does not give full number
spells out common name
lawson syntax error
low disk space
wanting escalation when viable workaround is too inconvenient to them
other coworkers having loud conversation in the background
free for andi only
mercy connect dot open.com
not by the phone when call connected
new hire not given userid
fire is mentioned in the chat
¯\_(ツ)_/¯ in the chat
caller gives birth year when clearly not asked
why did tier 1 just spike
caller has no idea what they are doing
two min call, ten min ticket
"i just got back from leave"
kids hollering in background
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
citrix on personal computer
someone emails the MTS All directory asking for help
resolution: submit idn request
parent ticket created / posted
mercylink inactive
spam email
student was not given userid / did not know to use epc.userid
