"iverestarted"but uptimesays theydidntnew hiregivenwronginformationwantingescalation whenviableworkaround istoo inconvenientto themdid not knowemail is nownickname.lastprinter¯\_(ツ)_/¯ in thechatcaller tries todismiss youbeforesaying theclosercaller not happyabout theresponse/resolutiontime framecaller istaking onspeaker /hard to hearissueresolvesitself / callerresolved itnon mercylinkcalling onmercylink line(or vise versa)callercannotdescribethe issuesomeonetrying toteams msgor email forIT helpmonitor(any kind)issueMelodilurkingin chatlawsonsyntaxerrornot by thephonewhen callconnectedUPSbeeping/ issueshavingconversationwithsomeoneelse"youare sosmart""do youknow why iwas lockedout?"calledcso /managerothercoworkershaving loudconversation inthe backgroundgivesname/callbacktoo quicklydid not spelluniquelyspellednamelogged off ofconnectioncenter /reset citrixCassandraactuallymessagesthe chat /complainsgoes straightinto issuewithoutgiving nameor callback"need helpwith anythingelse?" "no ijust want thisfixed"commercialclient /vendorgeissueonboardinggiving outoutdatedinfoqueue onfire (redandyellow)"you are the__th personive spokentoo aboutthis"call in withphone attachedto computerand needs torestartreadysetlowdiskspaceimpatientcallervdi notworkingfree fortyletonlynew hirenot givenuseridcaller says hiwhen tryingto get theirname andcallback"Yes I amin the car"driving orpassengerselfsubmittedp1/p2someoneemails theMTS Alldirectoryasking for helpdoes notknow whatidn requestto submit"imcallingfor ____"askes aquestion, getscompletelynon relatedanswerparentticketcreated /postedmfaheavybreathingneeds drivemapped butdoes notknow drivelocationwhy didtier 1 justspikeHORRENDOUSname spelling"justcall3399"computeruptime ismore thana week"icalledearlier"p1/p1being anightmareimportdialog boxin epicqueue spikesright whenyou get backfrom break ora callcaller givesbirth yearwhen clearlynot askedBYOD /confusedabout locksdue to itcaller hasno ideawhat theyare doingChromebook /Cant installcitrix on MacosX or windows7/8/8.1tylercomplainsSelf submittedticket with noinformation andthe caller wantsit escalatedkidshollering inbackgroundrightfaxmissing"my classstarts in5mins"citrix onpersonalcomputertwo mincall, tenmin ticketdoes notknow howto use theircell phoneangrydoctorscannerissueepicaccessmercyconnectdotopen.comno phonebycomputercaller thinksuserid has@mercy.netMymercypatientforwardedto 3399free forandionlyrandombackgroundbeepingcommonname withreallystrangespellingtrying to viewcurrentpaystubs/W2son mypay/getw2s in generaleatingordrinkingdifficultcaller /passiveagressive"click thisbutton" "do iclick it?"what did ijust saycoughs orsneezesor yawnsinto micdoes notknow callback number/ can i usemy cell?myeducallspells outcommonnamemercylinkinactive"I only havemy phone/Idont have apersonalcomputer"user endscall butdoesnthang up callgives non-directline for callback (such as amain hospitalnumber)resconnect/ mtshostingis or says"imcomputerilliterate""i just gotback fromleave"student wasnot givenuserid / did notknow to useepc.useridspamemailresolution:submit idnrequestcaller hasno ideawhat theyare doingcalling in foran issuecaller has noidea aboutmaintenanceissuevdiissues"I got anewphone"new hire wasgivenno/insufficientinfounable toverify /account inarchivedstatefire ismentionedin the chatdoes notgive fullnumber"I am callingon behalf ofdoctor.....who is in theother room""iverestarted"but uptimesays theydidntnew hiregivenwronginformationwantingescalation whenviableworkaround istoo inconvenientto themdid not knowemail is nownickname.lastprinter¯\_(ツ)_/¯ in thechatcaller tries todismiss youbeforesaying theclosercaller not happyabout theresponse/resolutiontime framecaller istaking onspeaker /hard to hearissueresolvesitself / callerresolved itnon mercylinkcalling onmercylink line(or vise versa)callercannotdescribethe issuesomeonetrying toteams msgor email forIT helpmonitor(any kind)issueMelodilurkingin chatlawsonsyntaxerrornot by thephonewhen callconnectedUPSbeeping/ issueshavingconversationwithsomeoneelse"youare sosmart""do youknow why iwas lockedout?"calledcso /managerothercoworkershaving loudconversation inthe backgroundgivesname/callbacktoo quicklydid not spelluniquelyspellednamelogged off ofconnectioncenter /reset citrixCassandraactuallymessagesthe chat /complainsgoes straightinto issuewithoutgiving nameor callback"need helpwith anythingelse?" "no ijust want thisfixed"commercialclient /vendorgeissueonboardinggiving outoutdatedinfoqueue onfire (redandyellow)"you are the__th personive spokentoo aboutthis"call in withphone attachedto computerand needs torestartreadysetlowdiskspaceimpatientcallervdi notworkingfree fortyletonlynew hirenot givenuseridcaller says hiwhen tryingto get theirname andcallback"Yes I amin the car"driving orpassengerselfsubmittedp1/p2someoneemails theMTS Alldirectoryasking for helpdoes notknow whatidn requestto submit"imcallingfor ____"askes aquestion, getscompletelynon relatedanswerparentticketcreated /postedmfaheavybreathingneeds drivemapped butdoes notknow drivelocationwhy didtier 1 justspikeHORRENDOUSname spelling"justcall3399"computeruptime ismore thana week"icalledearlier"p1/p1being anightmareimportdialog boxin epicqueue spikesright whenyou get backfrom break ora callcaller givesbirth yearwhen clearlynot askedBYOD /confusedabout locksdue to itcaller hasno ideawhat theyare doingChromebook /Cant installcitrix on MacosX or windows7/8/8.1tylercomplainsSelf submittedticket with noinformation andthe caller wantsit escalatedkidshollering inbackgroundrightfaxmissing"my classstarts in5mins"citrix onpersonalcomputertwo mincall, tenmin ticketdoes notknow howto use theircell phoneangrydoctorscannerissueepicaccessmercyconnectdotopen.comno phonebycomputercaller thinksuserid has@mercy.netMymercypatientforwardedto 3399free forandionlyrandombackgroundbeepingcommonname withreallystrangespellingtrying to viewcurrentpaystubs/W2son mypay/getw2s in generaleatingordrinkingdifficultcaller /passiveagressive"click thisbutton" "do iclick it?"what did ijust saycoughs orsneezesor yawnsinto micdoes notknow callback number/ can i usemy cell?myeducallspells outcommonnamemercylinkinactive"I only havemy phone/Idont have apersonalcomputer"user endscall butdoesnthang up callgives non-directline for callback (such as amain hospitalnumber)resconnect/ mtshostingis or says"imcomputerilliterate""i just gotback fromleave"student wasnot givenuserid / did notknow to useepc.useridspamemailresolution:submit idnrequestcaller hasno ideawhat theyare doingcalling in foran issuecaller has noidea aboutmaintenanceissuevdiissues"I got anewphone"new hire wasgivenno/insufficientinfounable toverify /account inarchivedstatefire ismentionedin the chatdoes notgive fullnumber"I am callingon behalf ofdoctor.....who is in theother room"

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "ive restarted" but uptime says they didnt
  2. new hire given wrong information
  3. wanting escalation when viable workaround is too inconvenient to them
  4. did not know email is now nickname.last
  5. printer
  6. ¯\_(ツ)_/¯ in the chat
  7. caller tries to dismiss you before saying the closer
  8. caller not happy about the response/resolution time frame
  9. caller is taking on speaker / hard to hear
  10. issue resolves itself / caller resolved it
  11. non mercylink calling on mercylink line (or vise versa)
  12. caller cannot describe the issue
  13. someone trying to teams msg or email for IT help
  14. monitor (any kind) issue
  15. Melodi lurking in chat
  16. lawson syntax error
  17. not by the phone when call connected
  18. UPS beeping / issues
  19. having conversation with someone else
  20. "you are so smart"
  21. "do you know why i was locked out?"
  22. called cso / manager
  23. other coworkers having loud conversation in the background
  24. gives name/callback too quickly
  25. did not spell uniquely spelled name
  26. logged off of connection center / reset citrix
  27. Cassandra actually messages the chat / complains
  28. goes straight into issue without giving name or callback
  29. "need help with anything else?" "no i just want this fixed"
  30. commercial client / vendor
  31. ge issue
  32. onboarding giving out outdated info
  33. queue on fire (red and yellow)
  34. "you are the __th person ive spoken too about this"
  35. call in with phone attached to computer and needs to restart
  36. readyset
  37. low disk space
  38. impatient caller
  39. vdi not working
  40. free for tylet only
  41. new hire not given userid
  42. caller says hi when trying to get their name and callback
  43. "Yes I am in the car" driving or passenger
  44. self submitted p1/p2
  45. someone emails the MTS All directory asking for help
  46. does not know what idn request to submit
  47. "im calling for ____"
  48. askes a question, gets completely non related answer
  49. parent ticket created / posted
  50. mfa
  51. heavy breathing
  52. needs drive mapped but does not know drive location
  53. why did tier 1 just spike
  54. HORRENDOUS name spelling
  55. "just call 3399"
  56. computer uptime is more than a week
  57. "i called earlier"
  58. p1/p1 being a nightmare
  59. import dialog box in epic
  60. queue spikes right when you get back from break or a call
  61. caller gives birth year when clearly not asked
  62. BYOD / confused about locks due to it
  63. caller has no idea what they are doing
  64. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  65. tyler complains
  66. Self submitted ticket with no information and the caller wants it escalated
  67. kids hollering in background
  68. rightfax missing
  69. "my class starts in 5mins"
  70. citrix on personal computer
  71. two min call, ten min ticket
  72. does not know how to use their cell phone
  73. angry doctor
  74. scanner issue
  75. epic access
  76. mercy connect dot open.com
  77. no phone by computer
  78. caller thinks userid has @mercy.net
  79. Mymercy patient forwarded to 3399
  80. free for andi only
  81. random background beeping
  82. common name with really strange spelling
  83. trying to view current paystubs/W2s on mypay/get w2s in general
  84. eating or drinking
  85. difficult caller / passive agressive
  86. "click this button" "do i click it?" what did i just say
  87. coughs or sneezes or yawns into mic
  88. does not know call back number / can i use my cell?
  89. myedu call
  90. spells out common name
  91. mercylink inactive
  92. "I only have my phone/I dont have a personal computer"
  93. user ends call but doesnt hang up call
  94. gives non-direct line for call back (such as a main hospital number)
  95. resconnect / mts hosting
  96. is or says "im computer illiterate"
  97. "i just got back from leave"
  98. student was not given userid / did not know to use epc.userid
  99. spam email
  100. resolution: submit idn request
  101. caller has no idea what they are doing
  102. calling in for an issue caller has no idea about
  103. maintenance issue
  104. vdi issues
  105. "I got a new phone"
  106. new hire was given no/insufficient info
  107. unable to verify / account in archived state
  108. fire is mentioned in the chat
  109. does not give full number
  110. "I am calling on behalf of doctor..... who is in the other room"