(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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gives name/callback too quickly
free for tylet only
Mymercy patient forwarded to 3399
low disk space
is or says "im computer illiterate"
"I got a new phone"
eating or drinking
"my class starts in 5mins"
caller cannot describe the issue
needs drive mapped but does not know drive location
"you are the __th person ive spoken too about this"
not by the phone when call connected
difficult caller / passive agressive
vdi issues
spam email
"im calling for ____"
p1/p1 being a nightmare
called cso / manager
other coworkers having loud conversation in the background
HORRENDOUS name spelling
lawson syntax error
"I am calling on behalf of doctor..... who is in the other room"
new hire was given no/insufficient info
wanting escalation when viable workaround is too inconvenient to them
Cassandra actually messages the chat / complains
askes a question, gets completely non related answer
monitor (any kind) issue
"Yes I am in the car" driving or passenger
caller thinks userid has @mercy.net
does not know what idn request to submit
rightfax missing
caller has no idea what they are doing
epic access
caller tries to dismiss you before saying the closer
vdi not working
mfa
does not know call back number / can i use my cell?
heavy breathing
user ends call but doesnt hang up call
"do you know why i was locked out?"
resconnect / mts hosting
two min call, ten min ticket
student was not given userid / did not know to use epc.userid
gives non-direct line for call back (such as a main hospital number)
ge issue
angry doctor
resolution: submit idn request
BYOD / confused about locks due to it
spells out common name
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
calling in for an issue caller has no idea about
scanner issue
common name with really strange spelling
UPS beeping / issues
did not spell uniquely spelled name
impatient caller
"i called earlier"
"just call 3399"
"click this button" "do i click it?" what did i just say
coughs or sneezes or yawns into mic
someone trying to teams msg or email for IT help
printer
"I only have my phone/I dont have a personal computer"
no phone by computer
free for andi only
fire is mentioned in the chat
unable to verify / account in archived state
new hire not given userid
does not give full number
caller says hi when trying to get their name and callback
queue on fire (red and yellow)
issue resolves itself / caller resolved it
mercy connect dot open.com
"you are so smart"
call in with phone attached to computer and needs to restart
Self submitted ticket with no information and the caller wants it escalated
random background beeping
why did tier 1 just spike
trying to view current paystubs/W2s on mypay/get w2s in general
having conversation with someone else
¯\_(ツ)_/¯ in the chat
non mercylink calling on mercylink line (or vise versa)
new hire given wrong information
caller not happy about the response/resolution time frame
computer uptime is more than a week
import dialog box in epic
maintenance issue
myedu call
parent ticket created / posted
goes straight into issue without giving name or callback
caller gives birth year when clearly not asked
onboarding giving out outdated info
kids hollering in background
mercylink inactive
caller has no idea what they are doing
did not know email is now nickname.last
tyler complains
commercial client / vendor
caller is taking on speaker / hard to hear
"need help with anything else?" "no i just want this fixed"
self submitted p1/p2
citrix on personal computer
logged off of connection center / reset citrix
readyset
Melodi lurking in chat
"ive restarted" but uptime says they didnt
"i just got back from leave"
someone emails the MTS All directory asking for help
queue spikes right when you get back from break or a call
