scannerissue"iverestarted"but uptimesays theydidntissueresolvesitself / callerresolved itqueue onfire (redandyellow)fire ismentionedin the chattwo mincall, tenmin ticketgeissuelawsonsyntaxerrorcall in withphone attachedto computerand needs torestartneeds drivemapped butdoes notknow drivelocationstudent wasnot givenuserid / did notknow to useepc.useridwantingescalation whenviableworkaround istoo inconvenientto themhavingconversationwithsomeoneelsemonitor(any kind)issuespells outcommonnameuser endscall butdoesnthang up callis or says"imcomputerilliterate"goes straightinto issuewithoutgiving nameor callbackMelodilurkingin chat"imcallingfor ____"does notknow callback number/ can i usemy cell?Mymercypatientforwardedto 3399does notgive fullnumber"I got anewphone"readysetChromebook /Cant installcitrix on MacosX or windows7/8/8.1queue spikesright whenyou get backfrom break ora callcoughs orsneezesor yawnsinto micdifficultcaller /passiveagressiveUPSbeeping/ issuestylercomplains"my classstarts in5mins"heavybreathingBYOD /confusedabout locksdue to ittrying to viewcurrentpaystubs/W2son mypay/getw2s in generalimpatientcallerresolution:submit idnrequestgives non-directline for callback (such as amain hospitalnumber)caller hasno ideawhat theyare doingcomputeruptime ismore thana weekaskes aquestion, getscompletelynon relatedanswernew hiregivenwronginformationwhy didtier 1 justspike¯\_(ツ)_/¯ in thechatonboardinggiving outoutdatedinfoSelf submittedticket with noinformation andthe caller wantsit escalatedcaller givesbirth yearwhen clearlynot askedimportdialog boxin epicmaintenanceissuecaller thinksuserid has@mercy.netnon mercylinkcalling onmercylink line(or vise versa)vdiissues"I only havemy phone/Idont have apersonalcomputer"givesname/callbacktoo quicklymercylinkinactive"click thisbutton" "do iclick it?"what did ijust sayp1/p1being anightmarelogged off ofconnectioncenter /reset citrixcallercannotdescribethe issuecaller not happyabout theresponse/resolutiontime frameno phonebycomputercommonname withreallystrangespelling"do youknow why iwas lockedout?"resconnect/ mtshostingangrydoctor"I am callingon behalf ofdoctor.....who is in theother room"mercyconnectdotopen.comdoes notknow howto use theircell phonespamemailselfsubmittedp1/p2someoneemails theMTS Alldirectoryasking for helpcommercialclient /vendordoes notknow whatidn requestto submitHORRENDOUSname spellingeatingordrinkingfree fortyletonlynew hire wasgivenno/insufficientinfo"youare sosmart"free forandionlymfavdi notworkingCassandraactuallymessagesthe chat /complainsparentticketcreated /postedothercoworkershaving loudconversation inthe backgroundprinter"i just gotback fromleave"calledcso /managerepicaccesscaller hasno ideawhat theyare doing"need helpwith anythingelse?" "no ijust want thisfixed"did not spelluniquelyspellednamekidshollering inbackgroundmyeducallunable toverify /account inarchivedstaterandombackgroundbeeping"you are the__th personive spokentoo aboutthis"caller tries todismiss youbeforesaying theclosercaller istaking onspeaker /hard to hearcaller says hiwhen tryingto get theirname andcallback"icalledearlier""Yes I amin the car"driving orpassengercitrix onpersonalcomputercalling in foran issuecaller has noidea aboutnot by thephonewhen callconnecteddid not knowemail is nownickname.lastnew hirenot givenuseridlowdiskspacesomeonetrying toteams msgor email forIT help"justcall3399"rightfaxmissingscannerissue"iverestarted"but uptimesays theydidntissueresolvesitself / callerresolved itqueue onfire (redandyellow)fire ismentionedin the chattwo mincall, tenmin ticketgeissuelawsonsyntaxerrorcall in withphone attachedto computerand needs torestartneeds drivemapped butdoes notknow drivelocationstudent wasnot givenuserid / did notknow to useepc.useridwantingescalation whenviableworkaround istoo inconvenientto themhavingconversationwithsomeoneelsemonitor(any kind)issuespells outcommonnameuser endscall butdoesnthang up callis or says"imcomputerilliterate"goes straightinto issuewithoutgiving nameor callbackMelodilurkingin chat"imcallingfor ____"does notknow callback number/ can i usemy cell?Mymercypatientforwardedto 3399does notgive fullnumber"I got anewphone"readysetChromebook /Cant installcitrix on MacosX or windows7/8/8.1queue spikesright whenyou get backfrom break ora callcoughs orsneezesor yawnsinto micdifficultcaller /passiveagressiveUPSbeeping/ issuestylercomplains"my classstarts in5mins"heavybreathingBYOD /confusedabout locksdue to ittrying to viewcurrentpaystubs/W2son mypay/getw2s in generalimpatientcallerresolution:submit idnrequestgives non-directline for callback (such as amain hospitalnumber)caller hasno ideawhat theyare doingcomputeruptime ismore thana weekaskes aquestion, getscompletelynon relatedanswernew hiregivenwronginformationwhy didtier 1 justspike¯\_(ツ)_/¯ in thechatonboardinggiving outoutdatedinfoSelf submittedticket with noinformation andthe caller wantsit escalatedcaller givesbirth yearwhen clearlynot askedimportdialog boxin epicmaintenanceissuecaller thinksuserid has@mercy.netnon mercylinkcalling onmercylink line(or vise versa)vdiissues"I only havemy phone/Idont have apersonalcomputer"givesname/callbacktoo quicklymercylinkinactive"click thisbutton" "do iclick it?"what did ijust sayp1/p1being anightmarelogged off ofconnectioncenter /reset citrixcallercannotdescribethe issuecaller not happyabout theresponse/resolutiontime frameno phonebycomputercommonname withreallystrangespelling"do youknow why iwas lockedout?"resconnect/ mtshostingangrydoctor"I am callingon behalf ofdoctor.....who is in theother room"mercyconnectdotopen.comdoes notknow howto use theircell phonespamemailselfsubmittedp1/p2someoneemails theMTS Alldirectoryasking for helpcommercialclient /vendordoes notknow whatidn requestto submitHORRENDOUSname spellingeatingordrinkingfree fortyletonlynew hire wasgivenno/insufficientinfo"youare sosmart"free forandionlymfavdi notworkingCassandraactuallymessagesthe chat /complainsparentticketcreated /postedothercoworkershaving loudconversation inthe backgroundprinter"i just gotback fromleave"calledcso /managerepicaccesscaller hasno ideawhat theyare doing"need helpwith anythingelse?" "no ijust want thisfixed"did not spelluniquelyspellednamekidshollering inbackgroundmyeducallunable toverify /account inarchivedstaterandombackgroundbeeping"you are the__th personive spokentoo aboutthis"caller tries todismiss youbeforesaying theclosercaller istaking onspeaker /hard to hearcaller says hiwhen tryingto get theirname andcallback"icalledearlier""Yes I amin the car"driving orpassengercitrix onpersonalcomputercalling in foran issuecaller has noidea aboutnot by thephonewhen callconnecteddid not knowemail is nownickname.lastnew hirenot givenuseridlowdiskspacesomeonetrying toteams msgor email forIT help"justcall3399"rightfaxmissing

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. scanner issue
  2. "ive restarted" but uptime says they didnt
  3. issue resolves itself / caller resolved it
  4. queue on fire (red and yellow)
  5. fire is mentioned in the chat
  6. two min call, ten min ticket
  7. ge issue
  8. lawson syntax error
  9. call in with phone attached to computer and needs to restart
  10. needs drive mapped but does not know drive location
  11. student was not given userid / did not know to use epc.userid
  12. wanting escalation when viable workaround is too inconvenient to them
  13. having conversation with someone else
  14. monitor (any kind) issue
  15. spells out common name
  16. user ends call but doesnt hang up call
  17. is or says "im computer illiterate"
  18. goes straight into issue without giving name or callback
  19. Melodi lurking in chat
  20. "im calling for ____"
  21. does not know call back number / can i use my cell?
  22. Mymercy patient forwarded to 3399
  23. does not give full number
  24. "I got a new phone"
  25. readyset
  26. Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
  27. queue spikes right when you get back from break or a call
  28. coughs or sneezes or yawns into mic
  29. difficult caller / passive agressive
  30. UPS beeping / issues
  31. tyler complains
  32. "my class starts in 5mins"
  33. heavy breathing
  34. BYOD / confused about locks due to it
  35. trying to view current paystubs/W2s on mypay/get w2s in general
  36. impatient caller
  37. resolution: submit idn request
  38. gives non-direct line for call back (such as a main hospital number)
  39. caller has no idea what they are doing
  40. computer uptime is more than a week
  41. askes a question, gets completely non related answer
  42. new hire given wrong information
  43. why did tier 1 just spike
  44. ¯\_(ツ)_/¯ in the chat
  45. onboarding giving out outdated info
  46. Self submitted ticket with no information and the caller wants it escalated
  47. caller gives birth year when clearly not asked
  48. import dialog box in epic
  49. maintenance issue
  50. caller thinks userid has @mercy.net
  51. non mercylink calling on mercylink line (or vise versa)
  52. vdi issues
  53. "I only have my phone/I dont have a personal computer"
  54. gives name/callback too quickly
  55. mercylink inactive
  56. "click this button" "do i click it?" what did i just say
  57. p1/p1 being a nightmare
  58. logged off of connection center / reset citrix
  59. caller cannot describe the issue
  60. caller not happy about the response/resolution time frame
  61. no phone by computer
  62. common name with really strange spelling
  63. "do you know why i was locked out?"
  64. resconnect / mts hosting
  65. angry doctor
  66. "I am calling on behalf of doctor..... who is in the other room"
  67. mercy connect dot open.com
  68. does not know how to use their cell phone
  69. spam email
  70. self submitted p1/p2
  71. someone emails the MTS All directory asking for help
  72. commercial client / vendor
  73. does not know what idn request to submit
  74. HORRENDOUS name spelling
  75. eating or drinking
  76. free for tylet only
  77. new hire was given no/insufficient info
  78. "you are so smart"
  79. free for andi only
  80. mfa
  81. vdi not working
  82. Cassandra actually messages the chat / complains
  83. parent ticket created / posted
  84. other coworkers having loud conversation in the background
  85. printer
  86. "i just got back from leave"
  87. called cso / manager
  88. epic access
  89. caller has no idea what they are doing
  90. "need help with anything else?" "no i just want this fixed"
  91. did not spell uniquely spelled name
  92. kids hollering in background
  93. myedu call
  94. unable to verify / account in archived state
  95. random background beeping
  96. "you are the __th person ive spoken too about this"
  97. caller tries to dismiss you before saying the closer
  98. caller is taking on speaker / hard to hear
  99. caller says hi when trying to get their name and callback
  100. "i called earlier"
  101. "Yes I am in the car" driving or passenger
  102. citrix on personal computer
  103. calling in for an issue caller has no idea about
  104. not by the phone when call connected
  105. did not know email is now nickname.last
  106. new hire not given userid
  107. low disk space
  108. someone trying to teams msg or email for IT help
  109. "just call 3399"
  110. rightfax missing