(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"ive restarted" but uptime says they didnt
new hire given wrong information
wanting escalation when viable workaround is too inconvenient to them
did not know email is now nickname.last
printer
¯\_(ツ)_/¯ in the chat
caller tries to dismiss you before saying the closer
caller not happy about the response/resolution time frame
caller is taking on speaker / hard to hear
issue resolves itself / caller resolved it
non mercylink calling on mercylink line (or vise versa)
caller cannot describe the issue
someone trying to teams msg or email for IT help
monitor (any kind) issue
Melodi lurking in chat
lawson syntax error
not by the phone when call connected
UPS beeping / issues
having conversation with someone else
"you are so smart"
"do you know why i was locked out?"
called cso / manager
other coworkers having loud conversation in the background
gives name/callback too quickly
did not spell uniquely spelled name
logged off of connection center / reset citrix
Cassandra actually messages the chat / complains
goes straight into issue without giving name or callback
"need help with anything else?" "no i just want this fixed"
commercial client / vendor
ge issue
onboarding giving out outdated info
queue on fire (red and yellow)
"you are the __th person ive spoken too about this"
call in with phone attached to computer and needs to restart
readyset
low disk space
impatient caller
vdi not working
free for tylet only
new hire not given userid
caller says hi when trying to get their name and callback
"Yes I am in the car" driving or passenger
self submitted p1/p2
someone emails the MTS All directory asking for help
does not know what idn request to submit
"im calling for ____"
askes a question, gets completely non related answer
parent ticket created / posted
mfa
heavy breathing
needs drive mapped but does not know drive location
why did tier 1 just spike
HORRENDOUS name spelling
"just call 3399"
computer uptime is more than a week
"i called earlier"
p1/p1 being a nightmare
import dialog box in epic
queue spikes right when you get back from break or a call
caller gives birth year when clearly not asked
BYOD / confused about locks due to it
caller has no idea what they are doing
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
tyler complains
Self submitted ticket with no information and the caller wants it escalated
kids hollering in background
rightfax missing
"my class starts in 5mins"
citrix on personal computer
two min call, ten min ticket
does not know how to use their cell phone
angry doctor
scanner issue
epic access
mercy connect dot open.com
no phone by computer
caller thinks userid has @mercy.net
Mymercy patient forwarded to 3399
free for andi only
random background beeping
common name with really strange spelling
trying to view current paystubs/W2s on mypay/get w2s in general
eating or drinking
difficult caller / passive agressive
"click this button" "do i click it?" what did i just say
coughs or sneezes or yawns into mic
does not know call back number / can i use my cell?
myedu call
spells out common name
mercylink inactive
"I only have my phone/I dont have a personal computer"
user ends call but doesnt hang up call
gives non-direct line for call back (such as a main hospital number)
resconnect / mts hosting
is or says "im computer illiterate"
"i just got back from leave"
student was not given userid / did not know to use epc.userid
spam email
resolution: submit idn request
caller has no idea what they are doing
calling in for an issue caller has no idea about
maintenance issue
vdi issues
"I got a new phone"
new hire was given no/insufficient info
unable to verify / account in archived state
fire is mentioned in the chat
does not give full number
"I am calling on behalf of doctor..... who is in the other room"
