(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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logged off of connection center / reset citrix
resconnect / mts hosting
heavy breathing
fire is mentioned in the chat
does not know how to use their cell phone
readyset
caller not happy about the response/resolution time frame
"i just got back from leave"
askes a question, gets completely non related answer
gives name/callback too quickly
"I am calling on behalf of doctor..... who is in the other room"
resolution: submit idn request
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
new hire not given userid
new hire given wrong information
does not know what idn request to submit
printer
parent ticket created / posted
non mercylink calling on mercylink line (or vise versa)
mfa
spam email
Melodi lurking in chat
ge issue
caller is taking on speaker / hard to hear
common name with really strange spelling
"just call 3399"
epic access
tyler complains
did not know email is now nickname.last
"Yes I am in the car" driving or passenger
needs drive mapped but does not know drive location
caller says hi when trying to get their name and callback
computer uptime is more than a week
citrix on personal computer
no phone by computer
Cassandra actually messages the chat / complains
Mymercy patient forwarded to 3399
call in with phone attached to computer and needs to restart
"click this button" "do i click it?" what did i just say
does not know call back number / can i use my cell?
angry doctor
"need help with anything else?" "no i just want this fixed"
other coworkers having loud conversation in the background
issue resolves itself / caller resolved it
caller has no idea what they are doing
two min call, ten min ticket
HORRENDOUS name spelling
caller gives birth year when clearly not asked
free for andi only
not by the phone when call connected
kids hollering in background
"I only have my phone/I dont have a personal computer"
scanner issue
¯\_(ツ)_/¯ in the chat
someone emails the MTS All directory asking for help
user ends call but doesnt hang up call
import dialog box in epic
p1/p1 being a nightmare
caller tries to dismiss you before saying the closer
having conversation with someone else
did not spell uniquely spelled name
"im calling for ____"
UPS beeping / issues
is or says "im computer illiterate"
onboarding giving out outdated info
goes straight into issue without giving name or callback
does not give full number
vdi not working
why did tier 1 just spike
caller cannot describe the issue
free for tylet only
vdi issues
"ive restarted" but uptime says they didnt
Self submitted ticket with no information and the caller wants it escalated
low disk space
unable to verify / account in archived state
student was not given userid / did not know to use epc.userid
calling in for an issue caller has no idea about
rightfax missing
"i called earlier"
lawson syntax error
new hire was given no/insufficient info
"you are the __th person ive spoken too about this"
"I got a new phone"
myedu call
gives non-direct line for call back (such as a main hospital number)
monitor (any kind) issue
"do you know why i was locked out?"
queue on fire (red and yellow)
wanting escalation when viable workaround is too inconvenient to them
mercy connect dot open.com
spells out common name
"you are so smart"
trying to view current paystubs/W2s on mypay/get w2s in general
someone trying to teams msg or email for IT help
caller has no idea what they are doing
BYOD / confused about locks due to it
maintenance issue
called cso / manager
impatient caller
random background beeping
coughs or sneezes or yawns into mic
eating or drinking
mercylink inactive
difficult caller / passive agressive
"my class starts in 5mins"
commercial client / vendor
self submitted p1/p2
caller thinks userid has @mercy.net
queue spikes right when you get back from break or a call
