(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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does not give full number
parent ticket created / posted
fire is mentioned in the chat
¯\_(ツ)_/¯ in the chat
caller is taking on speaker / hard to hear
student was not given userid / did not know to use epc.userid
unable to verify / account in archived state
did not spell uniquely spelled name
Self submitted ticket with no information and the caller wants it escalated
"just call 3399"
caller gives birth year when clearly not asked
heavy breathing
mercylink inactive
import dialog box in epic
"im calling for ____"
myedu call
kids hollering in background
"I only have my phone/I dont have a personal computer"
"I am calling on behalf of doctor..... who is in the other room"
printer
spam email
coughs or sneezes or yawns into mic
why did tier 1 just spike
did not know email is now nickname.last
resolution: submit idn request
impatient caller
free for andi only
logged off of connection center / reset citrix
mercy connect dot open.com
goes straight into issue without giving name or callback
common name with really strange spelling
rightfax missing
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
resconnect / mts hosting
call in with phone attached to computer and needs to restart
p1/p1 being a nightmare
caller has no idea what they are doing
angry doctor
"ive restarted" but uptime says they didnt
trying to view current paystubs/W2s on mypay/get w2s in general
having conversation with someone else
citrix on personal computer
vdi not working
monitor (any kind) issue
Mymercy patient forwarded to 3399
"i called earlier"
queue spikes right when you get back from break or a call
caller has no idea what they are doing
does not know what idn request to submit
is or says "im computer illiterate"
readyset
computer uptime is more than a week
eating or drinking
commercial client / vendor
non mercylink calling on mercylink line (or vise versa)
caller not happy about the response/resolution time frame
scanner issue
someone emails the MTS All directory asking for help
wanting escalation when viable workaround is too inconvenient to them
new hire given wrong information
not by the phone when call connected
tyler complains
"I got a new phone"
difficult caller / passive agressive
"you are so smart"
free for tylet only
someone trying to teams msg or email for IT help
queue on fire (red and yellow)
calling in for an issue caller has no idea about
issue resolves itself / caller resolved it
gives name/callback too quickly
new hire was given no/insufficient info
"do you know why i was locked out?"
HORRENDOUS name spelling
mfa
does not know how to use their cell phone
other coworkers having loud conversation in the background
needs drive mapped but does not know drive location
"need help with anything else?" "no i just want this fixed"
"Yes I am in the car" driving or passenger
low disk space
vdi issues
no phone by computer
does not know call back number / can i use my cell?
BYOD / confused about locks due to it
Cassandra actually messages the chat / complains
UPS beeping / issues
ge issue
user ends call but doesnt hang up call
new hire not given userid
askes a question, gets completely non related answer
called cso / manager
"you are the __th person ive spoken too about this"
lawson syntax error
caller thinks userid has @mercy.net
maintenance issue
"click this button" "do i click it?" what did i just say
caller cannot describe the issue
"my class starts in 5mins"
caller says hi when trying to get their name and callback
two min call, ten min ticket
random background beeping
gives non-direct line for call back (such as a main hospital number)
spells out common name
Melodi lurking in chat
epic access
"i just got back from leave"
onboarding giving out outdated info
caller tries to dismiss you before saying the closer
