(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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someone trying to teams msg or email for IT help
"you are so smart"
ge issue
did not know email is now nickname.last
random background beeping
two min call, ten min ticket
scanner issue
gives name/callback too quickly
computer uptime is more than a week
onboarding giving out outdated info
epic access
difficult caller / passive agressive
does not give full number
not by the phone when call connected
angry doctor
does not know how to use their cell phone
does not know what idn request to submit
maintenance issue
eating or drinking
"my class starts in 5mins"
student was not given userid / did not know to use epc.userid
why did tier 1 just spike
queue spikes right when you get back from break or a call
does not know call back number / can i use my cell?
self submitted p1/p2
"I got a new phone"
"you are the __th person ive spoken too about this"
calling in for an issue caller has no idea about
non mercylink calling on mercylink line (or vise versa)
mfa
caller tries to dismiss you before saying the closer
issue resolves itself / caller resolved it
user ends call but doesnt hang up call
¯\_(ツ)_/¯ in the chat
spells out common name
mercy connect dot open.com
caller cannot describe the issue
BYOD / confused about locks due to it
having conversation with someone else
new hire given wrong information
"ive restarted" but uptime says they didnt
free for andi only
gives non-direct line for call back (such as a main hospital number)
caller has no idea what they are doing
new hire was given no/insufficient info
citrix on personal computer
logged off of connection center / reset citrix
resolution: submit idn request
kids hollering in background
"i called earlier"
Cassandra actually messages the chat / complains
someone emails the MTS All directory asking for help
Self submitted ticket with no information and the caller wants it escalated
askes a question, gets completely non related answer
import dialog box in epic
"do you know why i was locked out?"
resconnect / mts hosting
"i just got back from leave"
HORRENDOUS name spelling
call in with phone attached to computer and needs to restart
tyler complains
"I only have my phone/I dont have a personal computer"
caller not happy about the response/resolution time frame
monitor (any kind) issue
commercial client / vendor
Mymercy patient forwarded to 3399
wanting escalation when viable workaround is too inconvenient to them
unable to verify / account in archived state
no phone by computer
coughs or sneezes or yawns into mic
needs drive mapped but does not know drive location
other coworkers having loud conversation in the background
rightfax missing
caller gives birth year when clearly not asked
"Yes I am in the car" driving or passenger
Chromebook / Cant install citrix on Macos X or windows 7/8/8.1
caller has no idea what they are doing
Melodi lurking in chat
myedu call
p1/p1 being a nightmare
goes straight into issue without giving name or callback
mercylink inactive
readyset
parent ticket created / posted
heavy breathing
low disk space
"click this button" "do i click it?" what did i just say
vdi not working
spam email
printer
trying to view current paystubs/W2s on mypay/get w2s in general
"just call 3399"
queue on fire (red and yellow)
UPS beeping / issues
lawson syntax error
vdi issues
new hire not given userid
"im calling for ____"
free for tylet only
caller says hi when trying to get their name and callback
common name with really strange spelling
is or says "im computer illiterate"
called cso / manager
"I am calling on behalf of doctor..... who is in the other room"
caller thinks userid has @mercy.net
fire is mentioned in the chat
did not spell uniquely spelled name
"need help with anything else?" "no i just want this fixed"
