Why do weneed to verifythe customeridentity withverificationquestions?What will be thepotential ticketstatus that you willuse and what willbe the purpose ofeach of it?List down allthe system andfunction thatyou will utilizein ShopBackWhy do you needto merge acustomer accountsand how can youidentify customerhave multipleaccounts?Explain to uson how you canhelp thecustomer toupdate theirphone number?What should youdo if the customeris having issuewith their OTPdelay for sign upprocess?What isyourtrainer fullname?What istheverificationquestions?What is HCPand what isthe functionof it?Name 4 stepsof checking ifthe customeris eligible forHCPCan a customerregister anaccount using thisphone number.+3902 26830102.Explain youranswerWhat will be thetype of emailthat you cantrigger forcustomer fromour Needle?What are the 2type of emailthat customermight ask tounsubscribe?Name allShopBackregisteredcountryShare with us 2type of accounttakeover andwhat will be thedifferences?If a customer havea typo in theiremail, how will yoube able to helpcustomer to getaccess to theaccount?Why do weneed to verifythe customeridentity withverificationquestions?What will be thepotential ticketstatus that you willuse and what willbe the purpose ofeach of it?List down allthe system andfunction thatyou will utilizein ShopBackWhy do you needto merge acustomer accountsand how can youidentify customerhave multipleaccounts?Explain to uson how you canhelp thecustomer toupdate theirphone number?What should youdo if the customeris having issuewith their OTPdelay for sign upprocess?What isyourtrainer fullname?What istheverificationquestions?What is HCPand what isthe functionof it?Name 4 stepsof checking ifthe customeris eligible forHCPCan a customerregister anaccount using thisphone number.+3902 26830102.Explain youranswerWhat will be thetype of emailthat you cantrigger forcustomer fromour Needle?What are the 2type of emailthat customermight ask tounsubscribe?Name allShopBackregisteredcountryShare with us 2type of accounttakeover andwhat will be thedifferences?If a customer havea typo in theiremail, how will yoube able to helpcustomer to getaccess to theaccount?

Recap Week 1! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Why do we need to verify the customer identity with verification questions?
  2. What will be the potential ticket status that you will use and what will be the purpose of each of it?
  3. List down all the system and function that you will utilize in ShopBack
  4. Why do you need to merge a customer accounts and how can you identify customer have multiple accounts?
  5. Explain to us on how you can help the customer to update their phone number?
  6. What should you do if the customer is having issue with their OTP delay for sign up process?
  7. What is your trainer full name?
  8. What is the verification questions?
  9. What is HCP and what is the function of it?
  10. Name 4 steps of checking if the customer is eligible for HCP
  11. Can a customer register an account using this phone number. +3902 26830102. Explain your answer
  12. What will be the type of email that you can trigger for customer from our Needle?
  13. What are the 2 type of email that customer might ask to unsubscribe?
  14. Name all ShopBack registered country
  15. Share with us 2 type of account takeover and what will be the differences?
  16. If a customer have a typo in their email, how will you be able to help customer to get access to the account?