What is HCPand what isthe functionof it?Name allShopBackregisteredcountryExplain to uson how you canhelp thecustomer toupdate theirphone number?Can a customerregister anaccount using thisphone number.+3902 26830102.Explain youranswerWhy do weneed to verifythe customeridentity withverificationquestions?What isyourtrainer fullname?Share with us 2type of accounttakeover andwhat will be thedifferences?If a customer havea typo in theiremail, how will yoube able to helpcustomer to getaccess to theaccount?Name 4 stepsof checking ifthe customeris eligible forHCPWhy do you needto merge acustomer accountsand how can youidentify customerhave multipleaccounts?List down allthe system andfunction thatyou will utilizein ShopBackWhat should youdo if the customeris having issuewith their OTPdelay for sign upprocess?What istheverificationquestions?What will be thetype of emailthat you cantrigger forcustomer fromour Needle?What are the 2type of emailthat customermight ask tounsubscribe?What will be thepotential ticketstatus that you willuse and what willbe the purpose ofeach of it?What is HCPand what isthe functionof it?Name allShopBackregisteredcountryExplain to uson how you canhelp thecustomer toupdate theirphone number?Can a customerregister anaccount using thisphone number.+3902 26830102.Explain youranswerWhy do weneed to verifythe customeridentity withverificationquestions?What isyourtrainer fullname?Share with us 2type of accounttakeover andwhat will be thedifferences?If a customer havea typo in theiremail, how will yoube able to helpcustomer to getaccess to theaccount?Name 4 stepsof checking ifthe customeris eligible forHCPWhy do you needto merge acustomer accountsand how can youidentify customerhave multipleaccounts?List down allthe system andfunction thatyou will utilizein ShopBackWhat should youdo if the customeris having issuewith their OTPdelay for sign upprocess?What istheverificationquestions?What will be thetype of emailthat you cantrigger forcustomer fromour Needle?What are the 2type of emailthat customermight ask tounsubscribe?What will be thepotential ticketstatus that you willuse and what willbe the purpose ofeach of it?

Recap Week 1! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is HCP and what is the function of it?
  2. Name all ShopBack registered country
  3. Explain to us on how you can help the customer to update their phone number?
  4. Can a customer register an account using this phone number. +3902 26830102. Explain your answer
  5. Why do we need to verify the customer identity with verification questions?
  6. What is your trainer full name?
  7. Share with us 2 type of account takeover and what will be the differences?
  8. If a customer have a typo in their email, how will you be able to help customer to get access to the account?
  9. Name 4 steps of checking if the customer is eligible for HCP
  10. Why do you need to merge a customer accounts and how can you identify customer have multiple accounts?
  11. List down all the system and function that you will utilize in ShopBack
  12. What should you do if the customer is having issue with their OTP delay for sign up process?
  13. What is the verification questions?
  14. What will be the type of email that you can trigger for customer from our Needle?
  15. What are the 2 type of email that customer might ask to unsubscribe?
  16. What will be the potential ticket status that you will use and what will be the purpose of each of it?