Take 2phonecallsSet upCCCFileHomeClaimRecognizesomeoneinMotivositySendactual DRPnamesinTextVerify andupdatephone #AnswerQuoteCallSend TextMessagefor ClaimRecognizesomeone inBRM withHW noteSendout asurveySet upCCCRun TotalLossEvaluatorSendLivegenicAnswer2 InfoEmailsBuildRapporton callVerify andUpdateEmailAddressSet upCopartPay 3TowclaimsTake 3phonecallsSet UpRentalTake 5phonecallsTake apaymentFileHomeClaimAssign1 afterhoursTransferexposureto BearCare TeamTalk toInsuredabout PIPFileAutoClaimAsk DrugandAlcoholQuestionTake 2phoneCallsVerifyCoverageand putnote in CCTransferCall toAgentTransfer acall to anAdjusterRun TotalLossEvaluatorUse thewordBeverageon a callSend aThankYou NoteTake apaymentTake aBillingcallTake3 callsPutsomethingpositive inthe chatWOW acustomerTalk to aTowingCompanyLivegenicRun TotalLossEvaluatorProcess 5MortgagesWaivea feeUse callersnametwice in acallSet upCCCProcessaPaymentAnswera textSend aThankyou noteHelpanswer apeer'squestionGet astatementfrom aClaimantSayLaBambaon a callE-deliveryRecognizea CCR inthe chatTake 4phoneCallsSendThankYou NoteTransferto AgentProcess 5mortgagesTransfercall toUWHelp anAgent withquestionReturnfromLunch ontimeTransferCall toTotal LossTeamOfferRental onAutoFNOLTake a callthat waswaiting inqueueFileAutoClaimUploadDec Pagefor a claimin IRAssign 2AfterHoursFNOLAnswera ChatTake 2phonecallsSet upCCCFileHomeClaimRecognizesomeoneinMotivositySendactual DRPnamesinTextVerify andupdatephone #AnswerQuoteCallSend TextMessagefor ClaimRecognizesomeone inBRM withHW noteSendout asurveySet upCCCRun TotalLossEvaluatorSendLivegenicAnswer2 InfoEmailsBuildRapporton callVerify andUpdateEmailAddressSet upCopartPay 3TowclaimsTake 3phonecallsSet UpRentalTake 5phonecallsTake apaymentFileHomeClaimAssign1 afterhoursTransferexposureto BearCare TeamTalk toInsuredabout PIPFileAutoClaimAsk DrugandAlcoholQuestionTake 2phoneCallsVerifyCoverageand putnote in CCTransferCall toAgentTransfer acall to anAdjusterRun TotalLossEvaluatorUse thewordBeverageon a callSend aThankYou NoteTake apaymentTake aBillingcallTake3 callsPutsomethingpositive inthe chatWOW acustomerTalk to aTowingCompanyLivegenicRun TotalLossEvaluatorProcess 5MortgagesWaivea feeUse callersnametwice in acallSet upCCCProcessaPaymentAnswera textSend aThankyou noteHelpanswer apeer'squestionGet astatementfrom aClaimantSayLaBambaon a callE-deliveryRecognizea CCR inthe chatTake 4phoneCallsSendThankYou NoteTransferto AgentProcess 5mortgagesTransfercall toUWHelp anAgent withquestionReturnfromLunch ontimeTransferCall toTotal LossTeamOfferRental onAutoFNOLTake a callthat waswaiting inqueueFileAutoClaimUploadDec Pagefor a claimin IRAssign 2AfterHoursFNOLAnswera Chat

Express Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take 2 phone calls
  2. Set up CCC
  3. File Home Claim
  4. Recognize someone in Motivosity
  5. Send actual DRP names inText
  6. Verify and update phone #
  7. Answer Quote Call
  8. Send Text Message for Claim
  9. Recognize someone in BRM with HW note
  10. Send out a survey
  11. Set up CCC
  12. Run Total Loss Evaluator
  13. Send Livegenic
  14. Answer 2 Info Emails
  15. Build Rapport on call
  16. Verify and Update Email Address
  17. Set up Copart
  18. Pay 3 Tow claims
  19. Take 3 phone calls
  20. Set Up Rental
  21. Take 5 phone calls
  22. Take a payment
  23. File Home Claim
  24. Assign 1 after hours
  25. Transfer exposure to Bear Care Team
  26. Talk to Insured about PIP
  27. File Auto Claim
  28. Ask Drug and Alcohol Question
  29. Take 2 phone Calls
  30. Verify Coverage and put note in CC
  31. Transfer Call to Agent
  32. Transfer a call to an Adjuster
  33. Run Total Loss Evaluator
  34. Use the word Beverage on a call
  35. Send a Thank You Note
  36. Take a payment
  37. Take a Billing call
  38. Take 3 calls
  39. Put something positive in the chat
  40. WOW a customer
  41. Talk to a Towing Company
  42. Livegenic
  43. Run Total Loss Evaluator
  44. Process 5 Mortgages
  45. Waive a fee
  46. Use callers name twice in a call
  47. Set up CCC
  48. Process a Payment
  49. Answer a text
  50. Send a Thank you note
  51. Help answer a peer's question
  52. Get a statement from a Claimant
  53. Say LaBamba on a call
  54. E-delivery
  55. Recognize a CCR in the chat
  56. Take 4 phone Calls
  57. Send Thank You Note
  58. Transfer to Agent
  59. Process 5 mortgages
  60. Transfer call to UW
  61. Help an Agent with question
  62. Return from Lunch on time
  63. Transfer Call to Total Loss Team
  64. Offer Rental on Auto FNOL
  65. Take a call that was waiting in queue
  66. File Auto Claim
  67. Upload Dec Page for a claim in IR
  68. Assign 2 After Hours FNOL
  69. Answer a Chat