FileHomeClaimTalk to aTowingCompanyBuildRapporton callWaivea feeAnswera textAssign 2AfterHoursFNOLUse thewordBeverageon a callTake aBillingcallAsk DrugandAlcoholQuestionSendactual DRPnamesinTextPutsomethingpositive inthe chatHelpanswer apeer'squestionSend TextMessagefor ClaimOfferRental onAutoFNOLSet upCCCRun TotalLossEvaluatorProcess 5MortgagesRecognizesomeone inBRM withHW noteSet upCopartTransferexposureto BearCare TeamTransfercall toUWTalk toInsuredabout PIPUploadDec Pagefor a claimin IRTransferCall toAgentHelp anAgent withquestionSendout asurveyProcessaPaymentAssign1 afterhoursRecognizesomeoneinMotivosityTransfer acall to anAdjusterAnswera ChatE-deliveryTake a callthat waswaiting inqueueFileHomeClaimTake 4phoneCallsAnswer2 InfoEmailsSet UpRentalRun TotalLossEvaluatorSendThankYou NoteTake 3phonecallsTake 2phoneCallsSend aThankyou noteRun TotalLossEvaluatorWOW acustomerProcess 5mortgagesTransferCall toTotal LossTeamGet astatementfrom aClaimantVerifyCoverageand putnote in CCSayLaBambaon a callTake apaymentSet upCCCFileAutoClaimLivegenicRecognizea CCR inthe chatReturnfromLunch ontimeUse callersnametwice in acallTake 2phonecallsSet upCCCTake apaymentTransferto AgentVerify andupdatephone #Send aThankYou NoteTake 5phonecallsSendLivegenicAnswerQuoteCallPay 3TowclaimsFileAutoClaimTake3 callsVerify andUpdateEmailAddressFileHomeClaimTalk to aTowingCompanyBuildRapporton callWaivea feeAnswera textAssign 2AfterHoursFNOLUse thewordBeverageon a callTake aBillingcallAsk DrugandAlcoholQuestionSendactual DRPnamesinTextPutsomethingpositive inthe chatHelpanswer apeer'squestionSend TextMessagefor ClaimOfferRental onAutoFNOLSet upCCCRun TotalLossEvaluatorProcess 5MortgagesRecognizesomeone inBRM withHW noteSet upCopartTransferexposureto BearCare TeamTransfercall toUWTalk toInsuredabout PIPUploadDec Pagefor a claimin IRTransferCall toAgentHelp anAgent withquestionSendout asurveyProcessaPaymentAssign1 afterhoursRecognizesomeoneinMotivosityTransfer acall to anAdjusterAnswera ChatE-deliveryTake a callthat waswaiting inqueueFileHomeClaimTake 4phoneCallsAnswer2 InfoEmailsSet UpRentalRun TotalLossEvaluatorSendThankYou NoteTake 3phonecallsTake 2phoneCallsSend aThankyou noteRun TotalLossEvaluatorWOW acustomerProcess 5mortgagesTransferCall toTotal LossTeamGet astatementfrom aClaimantVerifyCoverageand putnote in CCSayLaBambaon a callTake apaymentSet upCCCFileAutoClaimLivegenicRecognizea CCR inthe chatReturnfromLunch ontimeUse callersnametwice in acallTake 2phonecallsSet upCCCTake apaymentTransferto AgentVerify andupdatephone #Send aThankYou NoteTake 5phonecallsSendLivegenicAnswerQuoteCallPay 3TowclaimsFileAutoClaimTake3 callsVerify andUpdateEmailAddress

Express Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. File Home Claim
  2. Talk to a Towing Company
  3. Build Rapport on call
  4. Waive a fee
  5. Answer a text
  6. Assign 2 After Hours FNOL
  7. Use the word Beverage on a call
  8. Take a Billing call
  9. Ask Drug and Alcohol Question
  10. Send actual DRP names inText
  11. Put something positive in the chat
  12. Help answer a peer's question
  13. Send Text Message for Claim
  14. Offer Rental on Auto FNOL
  15. Set up CCC
  16. Run Total Loss Evaluator
  17. Process 5 Mortgages
  18. Recognize someone in BRM with HW note
  19. Set up Copart
  20. Transfer exposure to Bear Care Team
  21. Transfer call to UW
  22. Talk to Insured about PIP
  23. Upload Dec Page for a claim in IR
  24. Transfer Call to Agent
  25. Help an Agent with question
  26. Send out a survey
  27. Process a Payment
  28. Assign 1 after hours
  29. Recognize someone in Motivosity
  30. Transfer a call to an Adjuster
  31. Answer a Chat
  32. E-delivery
  33. Take a call that was waiting in queue
  34. File Home Claim
  35. Take 4 phone Calls
  36. Answer 2 Info Emails
  37. Set Up Rental
  38. Run Total Loss Evaluator
  39. Send Thank You Note
  40. Take 3 phone calls
  41. Take 2 phone Calls
  42. Send a Thank you note
  43. Run Total Loss Evaluator
  44. WOW a customer
  45. Process 5 mortgages
  46. Transfer Call to Total Loss Team
  47. Get a statement from a Claimant
  48. Verify Coverage and put note in CC
  49. Say LaBamba on a call
  50. Take a payment
  51. Set up CCC
  52. File Auto Claim
  53. Livegenic
  54. Recognize a CCR in the chat
  55. Return from Lunch on time
  56. Use callers name twice in a call
  57. Take 2 phone calls
  58. Set up CCC
  59. Take a payment
  60. Transfer to Agent
  61. Verify and update phone #
  62. Send a Thank You Note
  63. Take 5 phone calls
  64. Send Livegenic
  65. Answer Quote Call
  66. Pay 3 Tow claims
  67. File Auto Claim
  68. Take 3 calls
  69. Verify and Update Email Address