Ask DrugandAlcoholQuestionSendactual DRPnamesinTextWOW acustomerTake a callthat waswaiting inqueueSet upCCCRun TotalLossEvaluatorSet upCCCProcessaPaymentBuildRapporton callWaivea feeOfferRental onAutoFNOLSend aThankyou noteFileHomeClaimRecognizea CCR inthe chatFileAutoClaimTransfercall toUWUse thewordBeverageon a callFileAutoClaimRun TotalLossEvaluatorSet UpRentalUploadDec Pagefor a claimin IRTransferexposureto BearCare TeamHelpanswer apeer'squestionAnswer2 InfoEmailsTake3 callsTransferCall toAgentTake 5phonecallsTalk to aTowingCompanyE-deliveryTransferto AgentVerify andUpdateEmailAddressTake 2phoneCallsVerify andupdatephone #Help anAgent withquestionSend TextMessagefor ClaimLivegenicTalk toInsuredabout PIPPay 3TowclaimsAssign1 afterhoursSendout asurveySet upCCCTransferCall toTotal LossTeamSet upCopartTake 4phoneCallsAssign 2AfterHoursFNOLProcess 5MortgagesProcess 5mortgagesSendThankYou NoteTake 3phonecallsTake aBillingcallTransfer acall to anAdjusterReturnfromLunch ontimeTake 2phonecallsAnswerQuoteCallUse callersnametwice in acallVerifyCoverageand putnote in CCAnswera textSend aThankYou NoteGet astatementfrom aClaimantSendLivegenicFileHomeClaimTake apaymentTake apaymentRecognizesomeoneinMotivosityRecognizesomeone inBRM withHW noteSayLaBambaon a callPutsomethingpositive inthe chatAnswera ChatRun TotalLossEvaluatorAsk DrugandAlcoholQuestionSendactual DRPnamesinTextWOW acustomerTake a callthat waswaiting inqueueSet upCCCRun TotalLossEvaluatorSet upCCCProcessaPaymentBuildRapporton callWaivea feeOfferRental onAutoFNOLSend aThankyou noteFileHomeClaimRecognizea CCR inthe chatFileAutoClaimTransfercall toUWUse thewordBeverageon a callFileAutoClaimRun TotalLossEvaluatorSet UpRentalUploadDec Pagefor a claimin IRTransferexposureto BearCare TeamHelpanswer apeer'squestionAnswer2 InfoEmailsTake3 callsTransferCall toAgentTake 5phonecallsTalk to aTowingCompanyE-deliveryTransferto AgentVerify andUpdateEmailAddressTake 2phoneCallsVerify andupdatephone #Help anAgent withquestionSend TextMessagefor ClaimLivegenicTalk toInsuredabout PIPPay 3TowclaimsAssign1 afterhoursSendout asurveySet upCCCTransferCall toTotal LossTeamSet upCopartTake 4phoneCallsAssign 2AfterHoursFNOLProcess 5MortgagesProcess 5mortgagesSendThankYou NoteTake 3phonecallsTake aBillingcallTransfer acall to anAdjusterReturnfromLunch ontimeTake 2phonecallsAnswerQuoteCallUse callersnametwice in acallVerifyCoverageand putnote in CCAnswera textSend aThankYou NoteGet astatementfrom aClaimantSendLivegenicFileHomeClaimTake apaymentTake apaymentRecognizesomeoneinMotivosityRecognizesomeone inBRM withHW noteSayLaBambaon a callPutsomethingpositive inthe chatAnswera ChatRun TotalLossEvaluator

Express Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask Drug and Alcohol Question
  2. Send actual DRP names inText
  3. WOW a customer
  4. Take a call that was waiting in queue
  5. Set up CCC
  6. Run Total Loss Evaluator
  7. Set up CCC
  8. Process a Payment
  9. Build Rapport on call
  10. Waive a fee
  11. Offer Rental on Auto FNOL
  12. Send a Thank you note
  13. File Home Claim
  14. Recognize a CCR in the chat
  15. File Auto Claim
  16. Transfer call to UW
  17. Use the word Beverage on a call
  18. File Auto Claim
  19. Run Total Loss Evaluator
  20. Set Up Rental
  21. Upload Dec Page for a claim in IR
  22. Transfer exposure to Bear Care Team
  23. Help answer a peer's question
  24. Answer 2 Info Emails
  25. Take 3 calls
  26. Transfer Call to Agent
  27. Take 5 phone calls
  28. Talk to a Towing Company
  29. E-delivery
  30. Transfer to Agent
  31. Verify and Update Email Address
  32. Take 2 phone Calls
  33. Verify and update phone #
  34. Help an Agent with question
  35. Send Text Message for Claim
  36. Livegenic
  37. Talk to Insured about PIP
  38. Pay 3 Tow claims
  39. Assign 1 after hours
  40. Send out a survey
  41. Set up CCC
  42. Transfer Call to Total Loss Team
  43. Set up Copart
  44. Take 4 phone Calls
  45. Assign 2 After Hours FNOL
  46. Process 5 Mortgages
  47. Process 5 mortgages
  48. Send Thank You Note
  49. Take 3 phone calls
  50. Take a Billing call
  51. Transfer a call to an Adjuster
  52. Return from Lunch on time
  53. Take 2 phone calls
  54. Answer Quote Call
  55. Use callers name twice in a call
  56. Verify Coverage and put note in CC
  57. Answer a text
  58. Send a Thank You Note
  59. Get a statement from a Claimant
  60. Send Livegenic
  61. File Home Claim
  62. Take a payment
  63. Take a payment
  64. Recognize someone in Motivosity
  65. Recognize someone in BRM with HW note
  66. Say LaBamba on a call
  67. Put something positive in the chat
  68. Answer a Chat
  69. Run Total Loss Evaluator