Get astatementfrom aClaimantFileAutoClaimBuildRapporton callTalk to aTowingCompanyHelp anAgent withquestionTake 2phonecallsRun TotalLossEvaluatorProcess 5mortgagesUploadDec Pagefor a claimin IRSendThankYou NoteProcessaPaymentTake 2phoneCallsVerifyCoverageand putnote in CCTake aBillingcallWOW acustomerTransfer acall to anAdjusterSet upCCCAssign1 afterhoursLivegenicRecognizea CCR inthe chatFileHomeClaimRun TotalLossEvaluatorTake 4phoneCallsAnswera ChatUse thewordBeverageon a callAnswer2 InfoEmailsTransferexposureto BearCare TeamTransferto AgentSendactual DRPnamesinTextWaivea feeTake 5phonecallsRecognizesomeone inBRM withHW noteTake 3phonecallsSet upCCCTransfercall toUWPutsomethingpositive inthe chatTake3 callsUse callersnametwice in acallTalk toInsuredabout PIPSend aThankyou noteSend TextMessagefor ClaimAnswera textReturnfromLunch ontimeFileHomeClaimSend aThankYou NoteSet upCopartSendout asurveySendLivegenicFileAutoClaimAssign 2AfterHoursFNOLProcess 5MortgagesVerify andUpdateEmailAddressPay 3TowclaimsTake apaymentRun TotalLossEvaluatorTransferCall toTotal LossTeamE-deliverySet upCCCHelpanswer apeer'squestionTake a callthat waswaiting inqueueAsk DrugandAlcoholQuestionSet UpRentalVerify andupdatephone #Take apaymentAnswerQuoteCallOfferRental onAutoFNOLRecognizesomeoneinMotivositySayLaBambaon a callTransferCall toAgentGet astatementfrom aClaimantFileAutoClaimBuildRapporton callTalk to aTowingCompanyHelp anAgent withquestionTake 2phonecallsRun TotalLossEvaluatorProcess 5mortgagesUploadDec Pagefor a claimin IRSendThankYou NoteProcessaPaymentTake 2phoneCallsVerifyCoverageand putnote in CCTake aBillingcallWOW acustomerTransfer acall to anAdjusterSet upCCCAssign1 afterhoursLivegenicRecognizea CCR inthe chatFileHomeClaimRun TotalLossEvaluatorTake 4phoneCallsAnswera ChatUse thewordBeverageon a callAnswer2 InfoEmailsTransferexposureto BearCare TeamTransferto AgentSendactual DRPnamesinTextWaivea feeTake 5phonecallsRecognizesomeone inBRM withHW noteTake 3phonecallsSet upCCCTransfercall toUWPutsomethingpositive inthe chatTake3 callsUse callersnametwice in acallTalk toInsuredabout PIPSend aThankyou noteSend TextMessagefor ClaimAnswera textReturnfromLunch ontimeFileHomeClaimSend aThankYou NoteSet upCopartSendout asurveySendLivegenicFileAutoClaimAssign 2AfterHoursFNOLProcess 5MortgagesVerify andUpdateEmailAddressPay 3TowclaimsTake apaymentRun TotalLossEvaluatorTransferCall toTotal LossTeamE-deliverySet upCCCHelpanswer apeer'squestionTake a callthat waswaiting inqueueAsk DrugandAlcoholQuestionSet UpRentalVerify andupdatephone #Take apaymentAnswerQuoteCallOfferRental onAutoFNOLRecognizesomeoneinMotivositySayLaBambaon a callTransferCall toAgent

Express Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a statement from a Claimant
  2. File Auto Claim
  3. Build Rapport on call
  4. Talk to a Towing Company
  5. Help an Agent with question
  6. Take 2 phone calls
  7. Run Total Loss Evaluator
  8. Process 5 mortgages
  9. Upload Dec Page for a claim in IR
  10. Send Thank You Note
  11. Process a Payment
  12. Take 2 phone Calls
  13. Verify Coverage and put note in CC
  14. Take a Billing call
  15. WOW a customer
  16. Transfer a call to an Adjuster
  17. Set up CCC
  18. Assign 1 after hours
  19. Livegenic
  20. Recognize a CCR in the chat
  21. File Home Claim
  22. Run Total Loss Evaluator
  23. Take 4 phone Calls
  24. Answer a Chat
  25. Use the word Beverage on a call
  26. Answer 2 Info Emails
  27. Transfer exposure to Bear Care Team
  28. Transfer to Agent
  29. Send actual DRP names inText
  30. Waive a fee
  31. Take 5 phone calls
  32. Recognize someone in BRM with HW note
  33. Take 3 phone calls
  34. Set up CCC
  35. Transfer call to UW
  36. Put something positive in the chat
  37. Take 3 calls
  38. Use callers name twice in a call
  39. Talk to Insured about PIP
  40. Send a Thank you note
  41. Send Text Message for Claim
  42. Answer a text
  43. Return from Lunch on time
  44. File Home Claim
  45. Send a Thank You Note
  46. Set up Copart
  47. Send out a survey
  48. Send Livegenic
  49. File Auto Claim
  50. Assign 2 After Hours FNOL
  51. Process 5 Mortgages
  52. Verify and Update Email Address
  53. Pay 3 Tow claims
  54. Take a payment
  55. Run Total Loss Evaluator
  56. Transfer Call to Total Loss Team
  57. E-delivery
  58. Set up CCC
  59. Help answer a peer's question
  60. Take a call that was waiting in queue
  61. Ask Drug and Alcohol Question
  62. Set Up Rental
  63. Verify and update phone #
  64. Take a payment
  65. Answer Quote Call
  66. Offer Rental on Auto FNOL
  67. Recognize someone in Motivosity
  68. Say LaBamba on a call
  69. Transfer Call to Agent