Process 5mortgagesTake aBillingcallReturnfromLunch ontimeSend aThankyou noteFileHomeClaimSend TextMessagefor ClaimSendout asurveyAssign1 afterhoursOfferRental onAutoFNOLProcessaPaymentVerify andUpdateEmailAddressTransferexposureto BearCare TeamBuildRapporton callSet upCCCAnswer2 InfoEmailsLivegenicTransferCall toAgentAssign 2AfterHoursFNOLHelpanswer apeer'squestionTake apaymentSet upCCCUse thewordBeverageon a callTake apaymentUse callersnametwice in acallRecognizesomeone inBRM withHW noteSendThankYou NoteTransfercall toUWWaivea feeSet upCCCAnswerQuoteCallSet UpRentalTransferto AgentSendLivegenicTake 2phoneCallsPutsomethingpositive inthe chatTake 2phonecallsTake 3phonecallsFileHomeClaimAnswera ChatTransferCall toTotal LossTeamTalk to aTowingCompanyWOW acustomerRun TotalLossEvaluatorSayLaBambaon a callTake 5phonecallsVerifyCoverageand putnote in CCRecognizesomeoneinMotivosityTake a callthat waswaiting inqueueTalk toInsuredabout PIPGet astatementfrom aClaimantTransfer acall to anAdjusterProcess 5MortgagesSet upCopartTake 4phoneCallsRun TotalLossEvaluatorSendactual DRPnamesinTextFileAutoClaimVerify andupdatephone #Help anAgent withquestionPay 3TowclaimsTake3 callsAnswera textFileAutoClaimSend aThankYou NoteAsk DrugandAlcoholQuestionE-deliveryRecognizea CCR inthe chatRun TotalLossEvaluatorUploadDec Pagefor a claimin IRProcess 5mortgagesTake aBillingcallReturnfromLunch ontimeSend aThankyou noteFileHomeClaimSend TextMessagefor ClaimSendout asurveyAssign1 afterhoursOfferRental onAutoFNOLProcessaPaymentVerify andUpdateEmailAddressTransferexposureto BearCare TeamBuildRapporton callSet upCCCAnswer2 InfoEmailsLivegenicTransferCall toAgentAssign 2AfterHoursFNOLHelpanswer apeer'squestionTake apaymentSet upCCCUse thewordBeverageon a callTake apaymentUse callersnametwice in acallRecognizesomeone inBRM withHW noteSendThankYou NoteTransfercall toUWWaivea feeSet upCCCAnswerQuoteCallSet UpRentalTransferto AgentSendLivegenicTake 2phoneCallsPutsomethingpositive inthe chatTake 2phonecallsTake 3phonecallsFileHomeClaimAnswera ChatTransferCall toTotal LossTeamTalk to aTowingCompanyWOW acustomerRun TotalLossEvaluatorSayLaBambaon a callTake 5phonecallsVerifyCoverageand putnote in CCRecognizesomeoneinMotivosityTake a callthat waswaiting inqueueTalk toInsuredabout PIPGet astatementfrom aClaimantTransfer acall to anAdjusterProcess 5MortgagesSet upCopartTake 4phoneCallsRun TotalLossEvaluatorSendactual DRPnamesinTextFileAutoClaimVerify andupdatephone #Help anAgent withquestionPay 3TowclaimsTake3 callsAnswera textFileAutoClaimSend aThankYou NoteAsk DrugandAlcoholQuestionE-deliveryRecognizea CCR inthe chatRun TotalLossEvaluatorUploadDec Pagefor a claimin IR

Express Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Process 5 mortgages
  2. Take a Billing call
  3. Return from Lunch on time
  4. Send a Thank you note
  5. File Home Claim
  6. Send Text Message for Claim
  7. Send out a survey
  8. Assign 1 after hours
  9. Offer Rental on Auto FNOL
  10. Process a Payment
  11. Verify and Update Email Address
  12. Transfer exposure to Bear Care Team
  13. Build Rapport on call
  14. Set up CCC
  15. Answer 2 Info Emails
  16. Livegenic
  17. Transfer Call to Agent
  18. Assign 2 After Hours FNOL
  19. Help answer a peer's question
  20. Take a payment
  21. Set up CCC
  22. Use the word Beverage on a call
  23. Take a payment
  24. Use callers name twice in a call
  25. Recognize someone in BRM with HW note
  26. Send Thank You Note
  27. Transfer call to UW
  28. Waive a fee
  29. Set up CCC
  30. Answer Quote Call
  31. Set Up Rental
  32. Transfer to Agent
  33. Send Livegenic
  34. Take 2 phone Calls
  35. Put something positive in the chat
  36. Take 2 phone calls
  37. Take 3 phone calls
  38. File Home Claim
  39. Answer a Chat
  40. Transfer Call to Total Loss Team
  41. Talk to a Towing Company
  42. WOW a customer
  43. Run Total Loss Evaluator
  44. Say LaBamba on a call
  45. Take 5 phone calls
  46. Verify Coverage and put note in CC
  47. Recognize someone in Motivosity
  48. Take a call that was waiting in queue
  49. Talk to Insured about PIP
  50. Get a statement from a Claimant
  51. Transfer a call to an Adjuster
  52. Process 5 Mortgages
  53. Set up Copart
  54. Take 4 phone Calls
  55. Run Total Loss Evaluator
  56. Send actual DRP names inText
  57. File Auto Claim
  58. Verify and update phone #
  59. Help an Agent with question
  60. Pay 3 Tow claims
  61. Take 3 calls
  62. Answer a text
  63. File Auto Claim
  64. Send a Thank You Note
  65. Ask Drug and Alcohol Question
  66. E-delivery
  67. Recognize a CCR in the chat
  68. Run Total Loss Evaluator
  69. Upload Dec Page for a claim in IR