Answera ChatProcess 5mortgagesTransferCall toTotal LossTeamSayLaBambaon a callFileAutoClaimSendactual DRPnamesinTextTransferexposureto BearCare TeamRecognizesomeoneinMotivosityPay 3TowclaimsTake 5phonecallsRun TotalLossEvaluatorUse callersnametwice in acallFileHomeClaimTake a callthat waswaiting inqueueSendThankYou NoteTake apaymentSet upCopartSend aThankYou NoteGet astatementfrom aClaimantTransfercall toUWRecognizesomeone inBRM withHW noteRecognizea CCR inthe chatAnswer2 InfoEmailsUse thewordBeverageon a callAnswera textSendLivegenicTake apaymentTransfer acall to anAdjusterTake 4phoneCallsSend aThankyou noteWOW acustomerHelpanswer apeer'squestionFileAutoClaimHelp anAgent withquestionVerify andupdatephone #Putsomethingpositive inthe chatVerifyCoverageand putnote in CCSend TextMessagefor ClaimRun TotalLossEvaluatorUploadDec Pagefor a claimin IRSet upCCCOfferRental onAutoFNOLTransferCall toAgentTake aBillingcallTake 2phoneCallsAssign 2AfterHoursFNOLTake 3phonecallsLivegenicReturnfromLunch ontimeWaivea feeAssign1 afterhoursBuildRapporton callRun TotalLossEvaluatorSet upCCCProcess 5MortgagesSet upCCCTalk toInsuredabout PIPVerify andUpdateEmailAddressFileHomeClaimSendout asurveyTake3 callsSet UpRentalAnswerQuoteCallE-deliveryAsk DrugandAlcoholQuestionTalk to aTowingCompanyTransferto AgentProcessaPaymentTake 2phonecallsAnswera ChatProcess 5mortgagesTransferCall toTotal LossTeamSayLaBambaon a callFileAutoClaimSendactual DRPnamesinTextTransferexposureto BearCare TeamRecognizesomeoneinMotivosityPay 3TowclaimsTake 5phonecallsRun TotalLossEvaluatorUse callersnametwice in acallFileHomeClaimTake a callthat waswaiting inqueueSendThankYou NoteTake apaymentSet upCopartSend aThankYou NoteGet astatementfrom aClaimantTransfercall toUWRecognizesomeone inBRM withHW noteRecognizea CCR inthe chatAnswer2 InfoEmailsUse thewordBeverageon a callAnswera textSendLivegenicTake apaymentTransfer acall to anAdjusterTake 4phoneCallsSend aThankyou noteWOW acustomerHelpanswer apeer'squestionFileAutoClaimHelp anAgent withquestionVerify andupdatephone #Putsomethingpositive inthe chatVerifyCoverageand putnote in CCSend TextMessagefor ClaimRun TotalLossEvaluatorUploadDec Pagefor a claimin IRSet upCCCOfferRental onAutoFNOLTransferCall toAgentTake aBillingcallTake 2phoneCallsAssign 2AfterHoursFNOLTake 3phonecallsLivegenicReturnfromLunch ontimeWaivea feeAssign1 afterhoursBuildRapporton callRun TotalLossEvaluatorSet upCCCProcess 5MortgagesSet upCCCTalk toInsuredabout PIPVerify andUpdateEmailAddressFileHomeClaimSendout asurveyTake3 callsSet UpRentalAnswerQuoteCallE-deliveryAsk DrugandAlcoholQuestionTalk to aTowingCompanyTransferto AgentProcessaPaymentTake 2phonecalls

Express Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a Chat
  2. Process 5 mortgages
  3. Transfer Call to Total Loss Team
  4. Say LaBamba on a call
  5. File Auto Claim
  6. Send actual DRP names inText
  7. Transfer exposure to Bear Care Team
  8. Recognize someone in Motivosity
  9. Pay 3 Tow claims
  10. Take 5 phone calls
  11. Run Total Loss Evaluator
  12. Use callers name twice in a call
  13. File Home Claim
  14. Take a call that was waiting in queue
  15. Send Thank You Note
  16. Take a payment
  17. Set up Copart
  18. Send a Thank You Note
  19. Get a statement from a Claimant
  20. Transfer call to UW
  21. Recognize someone in BRM with HW note
  22. Recognize a CCR in the chat
  23. Answer 2 Info Emails
  24. Use the word Beverage on a call
  25. Answer a text
  26. Send Livegenic
  27. Take a payment
  28. Transfer a call to an Adjuster
  29. Take 4 phone Calls
  30. Send a Thank you note
  31. WOW a customer
  32. Help answer a peer's question
  33. File Auto Claim
  34. Help an Agent with question
  35. Verify and update phone #
  36. Put something positive in the chat
  37. Verify Coverage and put note in CC
  38. Send Text Message for Claim
  39. Run Total Loss Evaluator
  40. Upload Dec Page for a claim in IR
  41. Set up CCC
  42. Offer Rental on Auto FNOL
  43. Transfer Call to Agent
  44. Take a Billing call
  45. Take 2 phone Calls
  46. Assign 2 After Hours FNOL
  47. Take 3 phone calls
  48. Livegenic
  49. Return from Lunch on time
  50. Waive a fee
  51. Assign 1 after hours
  52. Build Rapport on call
  53. Run Total Loss Evaluator
  54. Set up CCC
  55. Process 5 Mortgages
  56. Set up CCC
  57. Talk to Insured about PIP
  58. Verify and Update Email Address
  59. File Home Claim
  60. Send out a survey
  61. Take 3 calls
  62. Set Up Rental
  63. Answer Quote Call
  64. E-delivery
  65. Ask Drug and Alcohol Question
  66. Talk to a Towing Company
  67. Transfer to Agent
  68. Process a Payment
  69. Take 2 phone calls