Transferexposureto BearCare TeamTake3 callsSendout asurveyFileAutoClaimReturnfromLunch ontimeTransfercall toUWTransferto AgentWaivea feeSayLaBambaon a callVerifyCoverageand putnote in CCUse thewordBeverageon a callTake aBillingcallTransferCall toAgentAnswer2 InfoEmailsAnswera ChatBuildRapporton callAssign1 afterhoursSend aThankyou noteSet upCCCSet upCopartSet UpRentalTake 2phonecallsFileHomeClaimTake 3phonecallsRecognizesomeoneinMotivosityRun TotalLossEvaluatorAsk DrugandAlcoholQuestionTransferCall toTotal LossTeamTalk toInsuredabout PIPFileAutoClaimRecognizesomeone inBRM withHW noteVerify andUpdateEmailAddressProcess 5mortgagesSendLivegenicAnswera textRun TotalLossEvaluatorTake 2phoneCallsRun TotalLossEvaluatorTalk to aTowingCompanyTransfer acall to anAdjusterSet upCCCVerify andupdatephone #Process 5MortgagesUse callersnametwice in acallHelp anAgent withquestionAssign 2AfterHoursFNOLSet upCCCPutsomethingpositive inthe chatHelpanswer apeer'squestionTake a callthat waswaiting inqueueWOW acustomerLivegenicGet astatementfrom aClaimantAnswerQuoteCallSendThankYou NotePay 3TowclaimsUploadDec Pagefor a claimin IRSend TextMessagefor ClaimOfferRental onAutoFNOLE-deliverySend aThankYou NoteFileHomeClaimTake 4phoneCallsRecognizea CCR inthe chatTake 5phonecallsProcessaPaymentSendactual DRPnamesinTextTake apaymentTake apaymentTransferexposureto BearCare TeamTake3 callsSendout asurveyFileAutoClaimReturnfromLunch ontimeTransfercall toUWTransferto AgentWaivea feeSayLaBambaon a callVerifyCoverageand putnote in CCUse thewordBeverageon a callTake aBillingcallTransferCall toAgentAnswer2 InfoEmailsAnswera ChatBuildRapporton callAssign1 afterhoursSend aThankyou noteSet upCCCSet upCopartSet UpRentalTake 2phonecallsFileHomeClaimTake 3phonecallsRecognizesomeoneinMotivosityRun TotalLossEvaluatorAsk DrugandAlcoholQuestionTransferCall toTotal LossTeamTalk toInsuredabout PIPFileAutoClaimRecognizesomeone inBRM withHW noteVerify andUpdateEmailAddressProcess 5mortgagesSendLivegenicAnswera textRun TotalLossEvaluatorTake 2phoneCallsRun TotalLossEvaluatorTalk to aTowingCompanyTransfer acall to anAdjusterSet upCCCVerify andupdatephone #Process 5MortgagesUse callersnametwice in acallHelp anAgent withquestionAssign 2AfterHoursFNOLSet upCCCPutsomethingpositive inthe chatHelpanswer apeer'squestionTake a callthat waswaiting inqueueWOW acustomerLivegenicGet astatementfrom aClaimantAnswerQuoteCallSendThankYou NotePay 3TowclaimsUploadDec Pagefor a claimin IRSend TextMessagefor ClaimOfferRental onAutoFNOLE-deliverySend aThankYou NoteFileHomeClaimTake 4phoneCallsRecognizea CCR inthe chatTake 5phonecallsProcessaPaymentSendactual DRPnamesinTextTake apaymentTake apayment

Express Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer exposure to Bear Care Team
  2. Take 3 calls
  3. Send out a survey
  4. File Auto Claim
  5. Return from Lunch on time
  6. Transfer call to UW
  7. Transfer to Agent
  8. Waive a fee
  9. Say LaBamba on a call
  10. Verify Coverage and put note in CC
  11. Use the word Beverage on a call
  12. Take a Billing call
  13. Transfer Call to Agent
  14. Answer 2 Info Emails
  15. Answer a Chat
  16. Build Rapport on call
  17. Assign 1 after hours
  18. Send a Thank you note
  19. Set up CCC
  20. Set up Copart
  21. Set Up Rental
  22. Take 2 phone calls
  23. File Home Claim
  24. Take 3 phone calls
  25. Recognize someone in Motivosity
  26. Run Total Loss Evaluator
  27. Ask Drug and Alcohol Question
  28. Transfer Call to Total Loss Team
  29. Talk to Insured about PIP
  30. File Auto Claim
  31. Recognize someone in BRM with HW note
  32. Verify and Update Email Address
  33. Process 5 mortgages
  34. Send Livegenic
  35. Answer a text
  36. Run Total Loss Evaluator
  37. Take 2 phone Calls
  38. Run Total Loss Evaluator
  39. Talk to a Towing Company
  40. Transfer a call to an Adjuster
  41. Set up CCC
  42. Verify and update phone #
  43. Process 5 Mortgages
  44. Use callers name twice in a call
  45. Help an Agent with question
  46. Assign 2 After Hours FNOL
  47. Set up CCC
  48. Put something positive in the chat
  49. Help answer a peer's question
  50. Take a call that was waiting in queue
  51. WOW a customer
  52. Livegenic
  53. Get a statement from a Claimant
  54. Answer Quote Call
  55. Send Thank You Note
  56. Pay 3 Tow claims
  57. Upload Dec Page for a claim in IR
  58. Send Text Message for Claim
  59. Offer Rental on Auto FNOL
  60. E-delivery
  61. Send a Thank You Note
  62. File Home Claim
  63. Take 4 phone Calls
  64. Recognize a CCR in the chat
  65. Take 5 phone calls
  66. Process a Payment
  67. Send actual DRP names inText
  68. Take a payment
  69. Take a payment