Assign 2AfterHoursFNOLSet upCCCOfferRental onAutoFNOLTalk to aTowingCompanyTake3 callsUploadDec Pagefor a claimin IRSet upCCCAssign1 afterhoursAsk DrugandAlcoholQuestionTransferCall toAgentFileAutoClaimTake 4phoneCallsTake 3phonecallsAnswera ChatSendactual DRPnamesinTextUse thewordBeverageon a callBuildRapporton callTransferexposureto BearCare TeamSendout asurveyTransferto AgentTake aBillingcallFileHomeClaimTake 5phonecallsRun TotalLossEvaluatorPay 3TowclaimsHelp anAgent withquestionProcess 5mortgagesFileAutoClaimRun TotalLossEvaluatorRecognizesomeone inBRM withHW noteTransfercall toUWTransfer acall to anAdjusterTake apaymentProcessaPaymentWaivea feeTransferCall toTotal LossTeamRun TotalLossEvaluatorWOW acustomerLivegenicGet astatementfrom aClaimantProcess 5MortgagesAnswerQuoteCallAnswer2 InfoEmailsVerify andupdatephone #Verify andUpdateEmailAddressSayLaBambaon a callPutsomethingpositive inthe chatReturnfromLunch ontimeVerifyCoverageand putnote in CCTalk toInsuredabout PIPFileHomeClaimTake a callthat waswaiting inqueueE-deliverySet upCopartUse callersnametwice in acallSet UpRentalSend TextMessagefor ClaimSend aThankyou noteSet upCCCTake 2phoneCallsRecognizea CCR inthe chatTake apaymentSend aThankYou NoteSendLivegenicSendThankYou NoteHelpanswer apeer'squestionAnswera textTake 2phonecallsRecognizesomeoneinMotivosityAssign 2AfterHoursFNOLSet upCCCOfferRental onAutoFNOLTalk to aTowingCompanyTake3 callsUploadDec Pagefor a claimin IRSet upCCCAssign1 afterhoursAsk DrugandAlcoholQuestionTransferCall toAgentFileAutoClaimTake 4phoneCallsTake 3phonecallsAnswera ChatSendactual DRPnamesinTextUse thewordBeverageon a callBuildRapporton callTransferexposureto BearCare TeamSendout asurveyTransferto AgentTake aBillingcallFileHomeClaimTake 5phonecallsRun TotalLossEvaluatorPay 3TowclaimsHelp anAgent withquestionProcess 5mortgagesFileAutoClaimRun TotalLossEvaluatorRecognizesomeone inBRM withHW noteTransfercall toUWTransfer acall to anAdjusterTake apaymentProcessaPaymentWaivea feeTransferCall toTotal LossTeamRun TotalLossEvaluatorWOW acustomerLivegenicGet astatementfrom aClaimantProcess 5MortgagesAnswerQuoteCallAnswer2 InfoEmailsVerify andupdatephone #Verify andUpdateEmailAddressSayLaBambaon a callPutsomethingpositive inthe chatReturnfromLunch ontimeVerifyCoverageand putnote in CCTalk toInsuredabout PIPFileHomeClaimTake a callthat waswaiting inqueueE-deliverySet upCopartUse callersnametwice in acallSet UpRentalSend TextMessagefor ClaimSend aThankyou noteSet upCCCTake 2phoneCallsRecognizea CCR inthe chatTake apaymentSend aThankYou NoteSendLivegenicSendThankYou NoteHelpanswer apeer'squestionAnswera textTake 2phonecallsRecognizesomeoneinMotivosity

Express Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assign 2 After Hours FNOL
  2. Set up CCC
  3. Offer Rental on Auto FNOL
  4. Talk to a Towing Company
  5. Take 3 calls
  6. Upload Dec Page for a claim in IR
  7. Set up CCC
  8. Assign 1 after hours
  9. Ask Drug and Alcohol Question
  10. Transfer Call to Agent
  11. File Auto Claim
  12. Take 4 phone Calls
  13. Take 3 phone calls
  14. Answer a Chat
  15. Send actual DRP names inText
  16. Use the word Beverage on a call
  17. Build Rapport on call
  18. Transfer exposure to Bear Care Team
  19. Send out a survey
  20. Transfer to Agent
  21. Take a Billing call
  22. File Home Claim
  23. Take 5 phone calls
  24. Run Total Loss Evaluator
  25. Pay 3 Tow claims
  26. Help an Agent with question
  27. Process 5 mortgages
  28. File Auto Claim
  29. Run Total Loss Evaluator
  30. Recognize someone in BRM with HW note
  31. Transfer call to UW
  32. Transfer a call to an Adjuster
  33. Take a payment
  34. Process a Payment
  35. Waive a fee
  36. Transfer Call to Total Loss Team
  37. Run Total Loss Evaluator
  38. WOW a customer
  39. Livegenic
  40. Get a statement from a Claimant
  41. Process 5 Mortgages
  42. Answer Quote Call
  43. Answer 2 Info Emails
  44. Verify and update phone #
  45. Verify and Update Email Address
  46. Say LaBamba on a call
  47. Put something positive in the chat
  48. Return from Lunch on time
  49. Verify Coverage and put note in CC
  50. Talk to Insured about PIP
  51. File Home Claim
  52. Take a call that was waiting in queue
  53. E-delivery
  54. Set up Copart
  55. Use callers name twice in a call
  56. Set Up Rental
  57. Send Text Message for Claim
  58. Send a Thank you note
  59. Set up CCC
  60. Take 2 phone Calls
  61. Recognize a CCR in the chat
  62. Take a payment
  63. Send a Thank You Note
  64. Send Livegenic
  65. Send Thank You Note
  66. Help answer a peer's question
  67. Answer a text
  68. Take 2 phone calls
  69. Recognize someone in Motivosity