cases vs calls 90% or higher 0-2 neutrals fully resolved attendance 98% or better 5 commitment roll- offs email capture 90% or higher default less than 2 minutes 0 detractors Agent ease 81% or better ACW 30 seconds or less 5 sd to hd add-on default less than 2 minutes 0 detractors Break 4.2% or less issue resolved 80% or more for the week 5 sport add-on AHT less than 505 0 billable aux for week 10 abps or more 10 promoters fully resolved Ecof 80% or more use aac to get answers must be verified hold time 2 minutes or less 10 or more protection plans NPS 39% or higher cases vs calls 90% or higher 0-2 neutrals fully resolved attendance 98% or better 5 commitment roll- offs email capture 90% or higher default less than 2 minutes 0 detractors Agent ease 81% or better ACW 30 seconds or less 5 sd to hd add-on default less than 2 minutes 0 detractors Break 4.2% or less issue resolved 80% or more for the week 5 sport add-on AHT less than 505 0 billable aux for week 10 abps or more 10 promoters fully resolved Ecof 80% or more use aac to get answers must be verified hold time 2 minutes or less 10 or more protection plans NPS 39% or higher
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
cases vs calls
90% or higher
0-2
neutrals fully resolved
attendance 98% or better
5 commitment roll- offs
email capture
90% or higher
default less than 2 minutes
0
detractors
Agent ease
81% or better
ACW
30 seconds or less
5 sd to hd
add-on
default less than 2 minutes
0
detractors
Break 4.2% or less
issue resolved 80% or more for the week
5 sport add-on
AHT
less than 505
0 billable aux for week
10 abps or more
10
promoters
fully resolved
Ecof 80% or more
use aac to get answers
must be verified
hold time 2 minutes or less
10 or more protection plans
NPS 39% or higher