ACW 30 seconds or less 10 abps or more 0 detractors default less than 2 minutes 0-2 neutrals fully resolved AHT less than 505 Break 4.2% or less attendance 98% or better default less than 2 minutes use aac to get answers must be verified 0 billable aux for week 5 sd to hd add-on 5 commitment roll- offs Ecof 80% or more 10 or more protection plans email capture 90% or higher cases vs calls 90% or higher NPS 39% or higher 5 sport add-on hold time 2 minutes or less 10 promoters fully resolved issue resolved 80% or more for the week Agent ease 81% or better 0 detractors ACW 30 seconds or less 10 abps or more 0 detractors default less than 2 minutes 0-2 neutrals fully resolved AHT less than 505 Break 4.2% or less attendance 98% or better default less than 2 minutes use aac to get answers must be verified 0 billable aux for week 5 sd to hd add-on 5 commitment roll- offs Ecof 80% or more 10 or more protection plans email capture 90% or higher cases vs calls 90% or higher NPS 39% or higher 5 sport add-on hold time 2 minutes or less 10 promoters fully resolved issue resolved 80% or more for the week Agent ease 81% or better 0 detractors
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
ACW
30 seconds or less
10 abps or more
0
detractors
default less than 2 minutes
0-2
neutrals fully resolved
AHT
less than 505
Break 4.2% or less
attendance 98% or better
default less than 2 minutes
use aac to get answers
must be verified
0 billable aux for week
5 sd to hd
add-on
5 commitment roll- offs
Ecof 80% or more
10 or more protection plans
email capture
90% or higher
cases vs calls
90% or higher
NPS 39% or higher
5 sport add-on
hold time 2 minutes or less
10
promoters
fully resolved
issue resolved 80% or more for the week
Agent ease
81% or better
0
detractors