10 abps or more issue resolved 80% or more for the week ACW 30 seconds or less 0 detractors Ecof 80% or more 5 sport add-on attendance 98% or better 5 sd to hd add-on 0 detractors 0 billable aux for week NPS 39% or higher use aac to get answers must be verified cases vs calls 90% or higher hold time 2 minutes or less AHT less than 505 Break 4.2% or less default less than 2 minutes default less than 2 minutes Agent ease 81% or better 10 promoters fully resolved 0-2 neutrals fully resolved email capture 90% or higher 5 commitment roll- offs 10 or more protection plans 10 abps or more issue resolved 80% or more for the week ACW 30 seconds or less 0 detractors Ecof 80% or more 5 sport add-on attendance 98% or better 5 sd to hd add-on 0 detractors 0 billable aux for week NPS 39% or higher use aac to get answers must be verified cases vs calls 90% or higher hold time 2 minutes or less AHT less than 505 Break 4.2% or less default less than 2 minutes default less than 2 minutes Agent ease 81% or better 10 promoters fully resolved 0-2 neutrals fully resolved email capture 90% or higher 5 commitment roll- offs 10 or more protection plans
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
10 abps or more
issue resolved 80% or more for the week
ACW
30 seconds or less
0
detractors
Ecof 80% or more
5 sport add-on
attendance 98% or better
5 sd to hd
add-on
0
detractors
0 billable aux for week
NPS 39% or higher
use aac to get answers
must be verified
cases vs calls
90% or higher
hold time 2 minutes or less
AHT
less than 505
Break 4.2% or less
default less than 2 minutes
default less than 2 minutes
Agent ease
81% or better
10
promoters
fully resolved
0-2
neutrals fully resolved
email capture
90% or higher
5 commitment roll- offs
10 or more protection plans