cases vs calls 90% or higher default less than 2 minutes email capture 90% or higher Agent ease 81% or better 10 or more protection plans 5 sd to hd add-on default less than 2 minutes ACW 30 seconds or less AHT less than 505 NPS 39% or higher 10 promoters fully resolved 0-2 neutrals fully resolved 10 abps or more hold time 2 minutes or less 0 billable aux for week Ecof 80% or more 0 detractors issue resolved 80% or more for the week Break 4.2% or less 0 detractors 5 commitment roll- offs attendance 98% or better use aac to get answers must be verified 5 sport add-on cases vs calls 90% or higher default less than 2 minutes email capture 90% or higher Agent ease 81% or better 10 or more protection plans 5 sd to hd add-on default less than 2 minutes ACW 30 seconds or less AHT less than 505 NPS 39% or higher 10 promoters fully resolved 0-2 neutrals fully resolved 10 abps or more hold time 2 minutes or less 0 billable aux for week Ecof 80% or more 0 detractors issue resolved 80% or more for the week Break 4.2% or less 0 detractors 5 commitment roll- offs attendance 98% or better use aac to get answers must be verified 5 sport add-on
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
cases vs calls
90% or higher
default less than 2 minutes
email capture
90% or higher
Agent ease
81% or better
10 or more protection plans
5 sd to hd
add-on
default less than 2 minutes
ACW
30 seconds or less
AHT
less than 505
NPS 39% or higher
10
promoters
fully resolved
0-2
neutrals fully resolved
10 abps or more
hold time 2 minutes or less
0 billable aux for week
Ecof 80% or more
0
detractors
issue resolved 80% or more for the week
Break 4.2% or less
0
detractors
5 commitment roll- offs
attendance 98% or better
use aac to get answers
must be verified
5 sport add-on