0-2 neutrals fully resolved 10 abps or more 0 billable aux for week NPS 39% or higher 5 sport add-on 5 commitment roll- offs 10 promoters fully resolved Ecof 80% or more 10 or more protection plans 0 detractors attendance 98% or better use aac to get answers must be verified AHT less than 505 default less than 2 minutes hold time 2 minutes or less 5 sd to hd add-on 0 detractors Break 4.2% or less Agent ease 81% or better default less than 2 minutes issue resolved 80% or more for the week email capture 90% or higher ACW 30 seconds or less cases vs calls 90% or higher 0-2 neutrals fully resolved 10 abps or more 0 billable aux for week NPS 39% or higher 5 sport add-on 5 commitment roll- offs 10 promoters fully resolved Ecof 80% or more 10 or more protection plans 0 detractors attendance 98% or better use aac to get answers must be verified AHT less than 505 default less than 2 minutes hold time 2 minutes or less 5 sd to hd add-on 0 detractors Break 4.2% or less Agent ease 81% or better default less than 2 minutes issue resolved 80% or more for the week email capture 90% or higher ACW 30 seconds or less cases vs calls 90% or higher
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
0-2
neutrals fully resolved
10 abps or more
0 billable aux for week
NPS 39% or higher
5 sport add-on
5 commitment roll- offs
10
promoters
fully resolved
Ecof 80% or more
10 or more protection plans
0
detractors
attendance 98% or better
use aac to get answers
must be verified
AHT
less than 505
default less than 2 minutes
hold time 2 minutes or less
5 sd to hd
add-on
0
detractors
Break 4.2% or less
Agent ease
81% or better
default less than 2 minutes
issue resolved 80% or more for the week
email capture
90% or higher
ACW
30 seconds or less
cases vs calls
90% or higher