5 sport add-on use aac to get answers must be verified 10 abps or more 0 detractors issue resolved 80% or more for the week hold time 2 minutes or less 0 detractors 0 billable aux for week ACW 30 seconds or less 5 sd to hd add-on NPS 39% or higher Agent ease 81% or better email capture 90% or higher default less than 2 minutes cases vs calls 90% or higher Ecof 80% or more default less than 2 minutes AHT less than 505 attendance 98% or better 0-2 neutrals fully resolved 10 or more protection plans 10 promoters fully resolved Break 4.2% or less 5 commitment roll- offs 5 sport add-on use aac to get answers must be verified 10 abps or more 0 detractors issue resolved 80% or more for the week hold time 2 minutes or less 0 detractors 0 billable aux for week ACW 30 seconds or less 5 sd to hd add-on NPS 39% or higher Agent ease 81% or better email capture 90% or higher default less than 2 minutes cases vs calls 90% or higher Ecof 80% or more default less than 2 minutes AHT less than 505 attendance 98% or better 0-2 neutrals fully resolved 10 or more protection plans 10 promoters fully resolved Break 4.2% or less 5 commitment roll- offs
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
5 sport add-on
use aac to get answers
must be verified
10 abps or more
0
detractors
issue resolved 80% or more for the week
hold time 2 minutes or less
0
detractors
0 billable aux for week
ACW
30 seconds or less
5 sd to hd
add-on
NPS 39% or higher
Agent ease
81% or better
email capture
90% or higher
default less than 2 minutes
cases vs calls
90% or higher
Ecof 80% or more
default less than 2 minutes
AHT
less than 505
attendance 98% or better
0-2
neutrals fully resolved
10 or more protection plans
10
promoters
fully resolved
Break 4.2% or less
5 commitment roll- offs