0 billable aux for week default less than 2 minutes hold time 2 minutes or less NPS 39% or higher attendance 98% or better 10 promoters fully resolved 0-2 neutrals fully resolved use aac to get answers must be verified Break 4.2% or less AHT less than 505 5 sd to hd add-on 0 detractors 10 abps or more 5 sport add-on 5 commitment roll- offs email capture 90% or higher issue resolved 80% or more for the week default less than 2 minutes 0 detractors cases vs calls 90% or higher 10 or more protection plans ACW 30 seconds or less Agent ease 81% or better Ecof 80% or more 0 billable aux for week default less than 2 minutes hold time 2 minutes or less NPS 39% or higher attendance 98% or better 10 promoters fully resolved 0-2 neutrals fully resolved use aac to get answers must be verified Break 4.2% or less AHT less than 505 5 sd to hd add-on 0 detractors 10 abps or more 5 sport add-on 5 commitment roll- offs email capture 90% or higher issue resolved 80% or more for the week default less than 2 minutes 0 detractors cases vs calls 90% or higher 10 or more protection plans ACW 30 seconds or less Agent ease 81% or better Ecof 80% or more
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
0 billable aux for week
default less than 2 minutes
hold time 2 minutes or less
NPS 39% or higher
attendance 98% or better
10
promoters
fully resolved
0-2
neutrals fully resolved
use aac to get answers
must be verified
Break 4.2% or less
AHT
less than 505
5 sd to hd
add-on
0
detractors
10 abps or more
5 sport add-on
5 commitment roll- offs
email capture
90% or higher
issue resolved 80% or more for the week
default less than 2 minutes
0
detractors
cases vs calls
90% or higher
10 or more protection plans
ACW
30 seconds or less
Agent ease
81% or better
Ecof 80% or more