ACW 30 seconds or less AHT less than 505 NPS 39% or higher Break 4.2% or less 0 detractors issue resolved 80% or more for the week 5 sd to hd add-on email capture 90% or higher 10 or more protection plans attendance 98% or better 5 sport add-on 10 promoters fully resolved 10 abps or more Agent ease 81% or better 0 detractors hold time 2 minutes or less 0 billable aux for week cases vs calls 90% or higher 0-2 neutrals fully resolved Ecof 80% or more 5 commitment roll- offs use aac to get answers must be verified default less than 2 minutes default less than 2 minutes ACW 30 seconds or less AHT less than 505 NPS 39% or higher Break 4.2% or less 0 detractors issue resolved 80% or more for the week 5 sd to hd add-on email capture 90% or higher 10 or more protection plans attendance 98% or better 5 sport add-on 10 promoters fully resolved 10 abps or more Agent ease 81% or better 0 detractors hold time 2 minutes or less 0 billable aux for week cases vs calls 90% or higher 0-2 neutrals fully resolved Ecof 80% or more 5 commitment roll- offs use aac to get answers must be verified default less than 2 minutes default less than 2 minutes
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
ACW
30 seconds or less
AHT
less than 505
NPS 39% or higher
Break 4.2% or less
0
detractors
issue resolved 80% or more for the week
5 sd to hd
add-on
email capture
90% or higher
10 or more protection plans
attendance 98% or better
5 sport add-on
10
promoters
fully resolved
10 abps or more
Agent ease
81% or better
0
detractors
hold time 2 minutes or less
0 billable aux for week
cases vs calls
90% or higher
0-2
neutrals fully resolved
Ecof 80% or more
5 commitment roll- offs
use aac to get answers
must be verified
default less than 2 minutes
default less than 2 minutes