emailcapture90% orhigherhold time2 minutesor less10 ormoreprotectionplansdefaultless than2 minutes0-2neutralsfullyresolveduse aac toget answersmust beverifiedcases vscalls90% orhigherAHTless than50510promotersfullyresolvedEcof80% ormore5commitmentroll- offs0detractorsAgentease81% orbetterNPS39% orhigher5 sd tohdadd-ondefaultless than2 minutes0 billableaux forweekissueresolved80% or morefor the weekACW30secondsor lessBreak4.2%or less5 sportadd-onattendance98% orbetter10abps ormore0detractorsemailcapture90% orhigherhold time2 minutesor less10 ormoreprotectionplansdefaultless than2 minutes0-2neutralsfullyresolveduse aac toget answersmust beverifiedcases vscalls90% orhigherAHTless than50510promotersfullyresolvedEcof80% ormore5commitmentroll- offs0detractorsAgentease81% orbetterNPS39% orhigher5 sd tohdadd-ondefaultless than2 minutes0 billableaux forweekissueresolved80% or morefor the weekACW30secondsor lessBreak4.2%or less5 sportadd-onattendance98% orbetter10abps ormore0detractors

May I Exceed All Expectations!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. email capture 90% or higher
  2. hold time 2 minutes or less
  3. 10 or more protection plans
  4. default less than 2 minutes
  5. 0-2 neutrals fully resolved
  6. use aac to get answers must be verified
  7. cases vs calls 90% or higher
  8. AHT less than 505
  9. 10 promoters fully resolved
  10. Ecof 80% or more
  11. 5 commitment roll- offs
  12. 0 detractors
  13. Agent ease 81% or better
  14. NPS 39% or higher
  15. 5 sd to hd add-on
  16. default less than 2 minutes
  17. 0 billable aux for week
  18. issue resolved 80% or more for the week
  19. ACW 30 seconds or less
  20. Break 4.2% or less
  21. 5 sport add-on
  22. attendance 98% or better
  23. 10 abps or more
  24. 0 detractors