0 detractors default less than 2 minutes 5 sport add-on attendance 98% or better 10 promoters fully resolved 5 commitment roll- offs ACW 30 seconds or less default less than 2 minutes email capture 90% or higher 0 detractors 0 billable aux for week hold time 2 minutes or less cases vs calls 90% or higher 10 or more protection plans NPS 39% or higher 0-2 neutrals fully resolved use aac to get answers must be verified Break 4.2% or less Ecof 80% or more AHT less than 505 10 abps or more 5 sd to hd add-on issue resolved 80% or more for the week Agent ease 81% or better 0 detractors default less than 2 minutes 5 sport add-on attendance 98% or better 10 promoters fully resolved 5 commitment roll- offs ACW 30 seconds or less default less than 2 minutes email capture 90% or higher 0 detractors 0 billable aux for week hold time 2 minutes or less cases vs calls 90% or higher 10 or more protection plans NPS 39% or higher 0-2 neutrals fully resolved use aac to get answers must be verified Break 4.2% or less Ecof 80% or more AHT less than 505 10 abps or more 5 sd to hd add-on issue resolved 80% or more for the week Agent ease 81% or better
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
0
detractors
default less than 2 minutes
5 sport add-on
attendance 98% or better
10
promoters
fully resolved
5 commitment roll- offs
ACW
30 seconds or less
default less than 2 minutes
email capture
90% or higher
0
detractors
0 billable aux for week
hold time 2 minutes or less
cases vs calls
90% or higher
10 or more protection plans
NPS 39% or higher
0-2
neutrals fully resolved
use aac to get answers
must be verified
Break 4.2% or less
Ecof 80% or more
AHT
less than 505
10 abps or more
5 sd to hd
add-on
issue resolved 80% or more for the week
Agent ease
81% or better