Pay 3TowclaimsAnswera ChatDiscussTotal LosswithCustomerDiscussRateincrease withCustomerTake apaymentFileAutoClaimSend 2ThankYou NotePOAVerify andUpdateEmailAddressSend TextMessagefor ClaimFindAddressfor 3 greenchecksGive outa fruitsnackAnswera Billingquestion Set upRoadsideRecommenda DRPAssign3 afterhoursRecognizea CCR inthe chatCollect2 TitlesUse thewordBeverageon a callCall andAgent fora visitor inlobbyHelp anAdjusterwithquestionPay 5towclaimsE-deliveryOfferRental onAutoFNOLE-deliveryHelpcustomerinSpanishSayLaBambaon a callTake apaymentAnswera PolicyQuestionVerify andupdatephone #Recognizeemployeeat BRMwith noteSendTextMessageExpedite acheck thatadjusterdidn't printTake 2phoneCallsDeliverlunchfrom doordashReturnfromLunch ontimeLetManny inthe doorProcess5CorvelUse theworkLaBombaAnswerRoadsidequestionin chatBuildRapportwithCustomerGivecheckover 5KHelpanswer apeer'squestionFileHomeClaimPrintattachmentforadjusterSendUnknowmail letter Assign 2AfterHoursFNOLBuildRapportwithCustomerHelpNanceywithprojectFileHomeClaimTeach newadjusteraboutchecks andattachmentsGiveAgent infotocustomerWaivea feeGet 2packagesDiscussRenewalwithcustomerFileAutoClaimTake 2phonecallsTake apaymentSent 2Thankyou cardsRecommendan Agent tocustomerPOARecognizesomeonein the chatPutsomethingpositive inthe chatProcess 3MortgagechangesPay 3TowclaimsAnswera ChatDiscussTotal LosswithCustomerDiscussRateincrease withCustomerTake apaymentFileAutoClaimSend 2ThankYou NotePOAVerify andUpdateEmailAddressSend TextMessagefor ClaimFindAddressfor 3 greenchecksGive outa fruitsnackAnswera Billingquestion Set upRoadsideRecommenda DRPAssign3 afterhoursRecognizea CCR inthe chatCollect2 TitlesUse thewordBeverageon a callCall andAgent fora visitor inlobbyHelp anAdjusterwithquestionPay 5towclaimsE-deliveryOfferRental onAutoFNOLE-deliveryHelpcustomerinSpanishSayLaBambaon a callTake apaymentAnswera PolicyQuestionVerify andupdatephone #Recognizeemployeeat BRMwith noteSendTextMessageExpedite acheck thatadjusterdidn't printTake 2phoneCallsDeliverlunchfrom doordashReturnfromLunch ontimeLetManny inthe doorProcess5CorvelUse theworkLaBombaAnswerRoadsidequestionin chatBuildRapportwithCustomerGivecheckover 5KHelpanswer apeer'squestionFileHomeClaimPrintattachmentforadjusterSendUnknowmail letter Assign 2AfterHoursFNOLBuildRapportwithCustomerHelpNanceywithprojectFileHomeClaimTeach newadjusteraboutchecks andattachmentsGiveAgent infotocustomerWaivea feeGet 2packagesDiscussRenewalwithcustomerFileAutoClaimTake 2phonecallsTake apaymentSent 2Thankyou cardsRecommendan Agent tocustomerPOARecognizesomeonein the chatPutsomethingpositive inthe chatProcess 3Mortgagechanges

BRM Reception Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pay 3 Tow claims
  2. Answer a Chat
  3. Discuss Total Loss with Customer
  4. Discuss Rate increase with Customer
  5. Take a payment
  6. File Auto Claim
  7. Send 2 Thank You Note
  8. POA
  9. Verify and Update Email Address
  10. Send Text Message for Claim
  11. Find Address for 3 green checks
  12. Give out a fruit snack
  13. Answer a Billing question
  14. Set up Roadside
  15. Recommend a DRP
  16. Assign 3 after hours
  17. Recognize a CCR in the chat
  18. Collect 2 Titles
  19. Use the word Beverage on a call
  20. Call and Agent for a visitor in lobby
  21. Help an Adjuster with question
  22. Pay 5 tow claims
  23. E-delivery
  24. Offer Rental on Auto FNOL
  25. E-delivery
  26. Help customer in Spanish
  27. Say LaBamba on a call
  28. Take a payment
  29. Answer a Policy Question
  30. Verify and update phone #
  31. Recognize employee at BRM with note
  32. Send Text Message
  33. Expedite a check that adjuster didn't print
  34. Take 2 phone Calls
  35. Deliver lunch from door dash
  36. Return from Lunch on time
  37. Let Manny in the door
  38. Process 5 Corvel
  39. Use the work LaBomba
  40. Answer Roadside question in chat
  41. Build Rapport with Customer
  42. Give check over 5K
  43. Help answer a peer's question
  44. File Home Claim
  45. Print attachment for adjuster
  46. Send Unknow mail letter
  47. Assign 2 After Hours FNOL
  48. Build Rapport with Customer
  49. Help Nancey with project
  50. File Home Claim
  51. Teach new adjuster about checks and attachments
  52. Give Agent info to customer
  53. Waive a fee
  54. Get 2 packages
  55. Discuss Renewal with customer
  56. File Auto Claim
  57. Take 2 phone calls
  58. Take a payment
  59. Sent 2 Thank you cards
  60. Recommend an Agent to customer
  61. POA
  62. Recognize someone in the chat
  63. Put something positive in the chat
  64. Process 3 Mortgage changes