BuildRapportwithCustomerFileAutoClaimGet 2packagesWaivea feeAnswera PolicyQuestionUse thewordBeverageon a callAssign3 afterhoursTake apaymentRecognizea CCR inthe chatE-deliveryTeach newadjusteraboutchecks andattachmentsAnswerRoadsidequestionin chatGiveAgent infotocustomerTake 2phoneCallsRecommendan Agent tocustomerHelp anAdjusterwithquestionSayLaBambaon a callVerify andUpdateEmailAddressAnswera ChatPay 3TowclaimsRecognizesomeonein the chatFileHomeClaimGive outa fruitsnackCollect2 TitlesHelpcustomerinSpanishCall andAgent fora visitor inlobbyRecommenda DRPE-deliveryProcess 3MortgagechangesOfferRental onAutoFNOLFileHomeClaimBuildRapportwithCustomerDiscussRenewalwithcustomerPOATake apaymentAnswera BillingquestionHelpNanceywithprojectPOAFindAddressfor 3 greenchecksDiscussTotal LosswithCustomerVerify andupdatephone #Recognizeemployeeat BRMwith noteFileAutoClaimHelpanswer apeer'squestionReturnfromLunch ontimeGivecheckover 5KAssign 2AfterHoursFNOL Set upRoadsidePrintattachmentforadjusterSent 2Thankyou cardsUse theworkLaBombaLetManny inthe doorSend TextMessagefor ClaimPutsomethingpositive inthe chatDiscussRateincrease withCustomerExpedite acheck thatadjusterdidn't printProcess5CorvelPay 5towclaimsTake 2phonecallsSend 2ThankYou NoteSendTextMessageSendUnknowmail letter Deliverlunchfrom doordashTake apaymentBuildRapportwithCustomerFileAutoClaimGet 2packagesWaivea feeAnswera PolicyQuestionUse thewordBeverageon a callAssign3 afterhoursTake apaymentRecognizea CCR inthe chatE-deliveryTeach newadjusteraboutchecks andattachmentsAnswerRoadsidequestionin chatGiveAgent infotocustomerTake 2phoneCallsRecommendan Agent tocustomerHelp anAdjusterwithquestionSayLaBambaon a callVerify andUpdateEmailAddressAnswera ChatPay 3TowclaimsRecognizesomeonein the chatFileHomeClaimGive outa fruitsnackCollect2 TitlesHelpcustomerinSpanishCall andAgent fora visitor inlobbyRecommenda DRPE-deliveryProcess 3MortgagechangesOfferRental onAutoFNOLFileHomeClaimBuildRapportwithCustomerDiscussRenewalwithcustomerPOATake apaymentAnswera BillingquestionHelpNanceywithprojectPOAFindAddressfor 3 greenchecksDiscussTotal LosswithCustomerVerify andupdatephone #Recognizeemployeeat BRMwith noteFileAutoClaimHelpanswer apeer'squestionReturnfromLunch ontimeGivecheckover 5KAssign 2AfterHoursFNOL Set upRoadsidePrintattachmentforadjusterSent 2Thankyou cardsUse theworkLaBombaLetManny inthe doorSend TextMessagefor ClaimPutsomethingpositive inthe chatDiscussRateincrease withCustomerExpedite acheck thatadjusterdidn't printProcess5CorvelPay 5towclaimsTake 2phonecallsSend 2ThankYou NoteSendTextMessageSendUnknowmail letter Deliverlunchfrom doordashTake apayment

BRM Reception Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build Rapport with Customer
  2. File Auto Claim
  3. Get 2 packages
  4. Waive a fee
  5. Answer a Policy Question
  6. Use the word Beverage on a call
  7. Assign 3 after hours
  8. Take a payment
  9. Recognize a CCR in the chat
  10. E-delivery
  11. Teach new adjuster about checks and attachments
  12. Answer Roadside question in chat
  13. Give Agent info to customer
  14. Take 2 phone Calls
  15. Recommend an Agent to customer
  16. Help an Adjuster with question
  17. Say LaBamba on a call
  18. Verify and Update Email Address
  19. Answer a Chat
  20. Pay 3 Tow claims
  21. Recognize someone in the chat
  22. File Home Claim
  23. Give out a fruit snack
  24. Collect 2 Titles
  25. Help customer in Spanish
  26. Call and Agent for a visitor in lobby
  27. Recommend a DRP
  28. E-delivery
  29. Process 3 Mortgage changes
  30. Offer Rental on Auto FNOL
  31. File Home Claim
  32. Build Rapport with Customer
  33. Discuss Renewal with customer
  34. POA
  35. Take a payment
  36. Answer a Billing question
  37. Help Nancey with project
  38. POA
  39. Find Address for 3 green checks
  40. Discuss Total Loss with Customer
  41. Verify and update phone #
  42. Recognize employee at BRM with note
  43. File Auto Claim
  44. Help answer a peer's question
  45. Return from Lunch on time
  46. Give check over 5K
  47. Assign 2 After Hours FNOL
  48. Set up Roadside
  49. Print attachment for adjuster
  50. Sent 2 Thank you cards
  51. Use the work LaBomba
  52. Let Manny in the door
  53. Send Text Message for Claim
  54. Put something positive in the chat
  55. Discuss Rate increase with Customer
  56. Expedite a check that adjuster didn't print
  57. Process 5 Corvel
  58. Pay 5 tow claims
  59. Take 2 phone calls
  60. Send 2 Thank You Note
  61. Send Text Message
  62. Send Unknow mail letter
  63. Deliver lunch from door dash
  64. Take a payment