OfferRental onAutoFNOLSend 2ThankYou NoteFileAutoClaimAnswera ChatPOADiscussRateincrease withCustomerExpedite acheck thatadjusterdidn't printTake 2phoneCallsPOAHelpanswer apeer'squestionLetManny inthe doorRecommenda DRPAnswerRoadsidequestionin chatPrintattachmentforadjusterE-deliveryGiveAgent infotocustomerPay 5towclaimsPay 3TowclaimsHelpNanceywithprojectUse thewordBeverageon a callE-deliverySendUnknowmail letter Assign 2AfterHoursFNOLSend TextMessagefor ClaimRecommendan Agent tocustomerBuildRapportwithCustomerVerify andUpdateEmailAddressUse theworkLaBombaTake apaymentSayLaBambaon a callRecognizesomeonein the chatSent 2Thankyou cardsProcess 3MortgagechangesAnswera BillingquestionTake apaymentAssign3 afterhoursWaivea feeDeliverlunchfrom doordashBuildRapportwithCustomerPutsomethingpositive inthe chatTake 2phonecallsFileHomeClaim Set upRoadsideFindAddressfor 3 greenchecksProcess5CorvelGivecheckover 5KDiscussTotal LosswithCustomerGive outa fruitsnackDiscussRenewalwithcustomerHelp anAdjusterwithquestionRecognizea CCR inthe chatFileHomeClaimReturnfromLunch ontimeRecognizeemployeeat BRMwith noteHelpcustomerinSpanishGet 2packagesCall andAgent fora visitor inlobbyTake apaymentSendTextMessageAnswera PolicyQuestionFileAutoClaimCollect2 TitlesTeach newadjusteraboutchecks andattachmentsVerify andupdatephone #OfferRental onAutoFNOLSend 2ThankYou NoteFileAutoClaimAnswera ChatPOADiscussRateincrease withCustomerExpedite acheck thatadjusterdidn't printTake 2phoneCallsPOAHelpanswer apeer'squestionLetManny inthe doorRecommenda DRPAnswerRoadsidequestionin chatPrintattachmentforadjusterE-deliveryGiveAgent infotocustomerPay 5towclaimsPay 3TowclaimsHelpNanceywithprojectUse thewordBeverageon a callE-deliverySendUnknowmail letter Assign 2AfterHoursFNOLSend TextMessagefor ClaimRecommendan Agent tocustomerBuildRapportwithCustomerVerify andUpdateEmailAddressUse theworkLaBombaTake apaymentSayLaBambaon a callRecognizesomeonein the chatSent 2Thankyou cardsProcess 3MortgagechangesAnswera BillingquestionTake apaymentAssign3 afterhoursWaivea feeDeliverlunchfrom doordashBuildRapportwithCustomerPutsomethingpositive inthe chatTake 2phonecallsFileHomeClaim Set upRoadsideFindAddressfor 3 greenchecksProcess5CorvelGivecheckover 5KDiscussTotal LosswithCustomerGive outa fruitsnackDiscussRenewalwithcustomerHelp anAdjusterwithquestionRecognizea CCR inthe chatFileHomeClaimReturnfromLunch ontimeRecognizeemployeeat BRMwith noteHelpcustomerinSpanishGet 2packagesCall andAgent fora visitor inlobbyTake apaymentSendTextMessageAnswera PolicyQuestionFileAutoClaimCollect2 TitlesTeach newadjusteraboutchecks andattachmentsVerify andupdatephone #

BRM Reception Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer Rental on Auto FNOL
  2. Send 2 Thank You Note
  3. File Auto Claim
  4. Answer a Chat
  5. POA
  6. Discuss Rate increase with Customer
  7. Expedite a check that adjuster didn't print
  8. Take 2 phone Calls
  9. POA
  10. Help answer a peer's question
  11. Let Manny in the door
  12. Recommend a DRP
  13. Answer Roadside question in chat
  14. Print attachment for adjuster
  15. E-delivery
  16. Give Agent info to customer
  17. Pay 5 tow claims
  18. Pay 3 Tow claims
  19. Help Nancey with project
  20. Use the word Beverage on a call
  21. E-delivery
  22. Send Unknow mail letter
  23. Assign 2 After Hours FNOL
  24. Send Text Message for Claim
  25. Recommend an Agent to customer
  26. Build Rapport with Customer
  27. Verify and Update Email Address
  28. Use the work LaBomba
  29. Take a payment
  30. Say LaBamba on a call
  31. Recognize someone in the chat
  32. Sent 2 Thank you cards
  33. Process 3 Mortgage changes
  34. Answer a Billing question
  35. Take a payment
  36. Assign 3 after hours
  37. Waive a fee
  38. Deliver lunch from door dash
  39. Build Rapport with Customer
  40. Put something positive in the chat
  41. Take 2 phone calls
  42. File Home Claim
  43. Set up Roadside
  44. Find Address for 3 green checks
  45. Process 5 Corvel
  46. Give check over 5K
  47. Discuss Total Loss with Customer
  48. Give out a fruit snack
  49. Discuss Renewal with customer
  50. Help an Adjuster with question
  51. Recognize a CCR in the chat
  52. File Home Claim
  53. Return from Lunch on time
  54. Recognize employee at BRM with note
  55. Help customer in Spanish
  56. Get 2 packages
  57. Call and Agent for a visitor in lobby
  58. Take a payment
  59. Send Text Message
  60. Answer a Policy Question
  61. File Auto Claim
  62. Collect 2 Titles
  63. Teach new adjuster about checks and attachments
  64. Verify and update phone #