SendTextMessageFileAutoClaimSend 2ThankYou NoteRecognizeemployeeat BRMwith noteDeliverlunchfrom doordashGet 2packagesLetManny inthe doorSend TextMessagefor ClaimE-deliveryBuildRapportwithCustomerPutsomethingpositive inthe chatExpedite acheck thatadjusterdidn't printTake apaymentCollect2 TitlesTake apaymentOfferRental onAutoFNOLAnswera ChatWaivea feeAnswera BillingquestionGivecheckover 5KAnswera PolicyQuestionPOAFileAutoClaimTake 2phonecallsReturnfromLunch ontimePay 3TowclaimsGive outa fruitsnackDiscussTotal LosswithCustomerFileHomeClaimTeach newadjusteraboutchecks andattachmentsProcess5CorvelTake 2phoneCallsRecognizea CCR inthe chatUse theworkLaBombaVerify andupdatephone #AnswerRoadsidequestionin chatBuildRapportwithCustomerTake apaymentE-deliveryHelpcustomerinSpanishFileHomeClaimSendUnknowmail letter Sent 2Thankyou cardsDiscussRenewalwithcustomerRecommenda DRPAssign 2AfterHoursFNOLFindAddressfor 3 greenchecksHelp anAdjusterwithquestionUse thewordBeverageon a callSayLaBambaon a callVerify andUpdateEmailAddressPOARecognizesomeonein the chatPay 5towclaimsHelpNanceywithprojectDiscussRateincrease withCustomerGiveAgent infotocustomer Set upRoadsideCall andAgent fora visitor inlobbyProcess 3MortgagechangesAssign3 afterhoursPrintattachmentforadjusterHelpanswer apeer'squestionRecommendan Agent tocustomerSendTextMessageFileAutoClaimSend 2ThankYou NoteRecognizeemployeeat BRMwith noteDeliverlunchfrom doordashGet 2packagesLetManny inthe doorSend TextMessagefor ClaimE-deliveryBuildRapportwithCustomerPutsomethingpositive inthe chatExpedite acheck thatadjusterdidn't printTake apaymentCollect2 TitlesTake apaymentOfferRental onAutoFNOLAnswera ChatWaivea feeAnswera BillingquestionGivecheckover 5KAnswera PolicyQuestionPOAFileAutoClaimTake 2phonecallsReturnfromLunch ontimePay 3TowclaimsGive outa fruitsnackDiscussTotal LosswithCustomerFileHomeClaimTeach newadjusteraboutchecks andattachmentsProcess5CorvelTake 2phoneCallsRecognizea CCR inthe chatUse theworkLaBombaVerify andupdatephone #AnswerRoadsidequestionin chatBuildRapportwithCustomerTake apaymentE-deliveryHelpcustomerinSpanishFileHomeClaimSendUnknowmail letter Sent 2Thankyou cardsDiscussRenewalwithcustomerRecommenda DRPAssign 2AfterHoursFNOLFindAddressfor 3 greenchecksHelp anAdjusterwithquestionUse thewordBeverageon a callSayLaBambaon a callVerify andUpdateEmailAddressPOARecognizesomeonein the chatPay 5towclaimsHelpNanceywithprojectDiscussRateincrease withCustomerGiveAgent infotocustomer Set upRoadsideCall andAgent fora visitor inlobbyProcess 3MortgagechangesAssign3 afterhoursPrintattachmentforadjusterHelpanswer apeer'squestionRecommendan Agent tocustomer

BRM Reception Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send Text Message
  2. File Auto Claim
  3. Send 2 Thank You Note
  4. Recognize employee at BRM with note
  5. Deliver lunch from door dash
  6. Get 2 packages
  7. Let Manny in the door
  8. Send Text Message for Claim
  9. E-delivery
  10. Build Rapport with Customer
  11. Put something positive in the chat
  12. Expedite a check that adjuster didn't print
  13. Take a payment
  14. Collect 2 Titles
  15. Take a payment
  16. Offer Rental on Auto FNOL
  17. Answer a Chat
  18. Waive a fee
  19. Answer a Billing question
  20. Give check over 5K
  21. Answer a Policy Question
  22. POA
  23. File Auto Claim
  24. Take 2 phone calls
  25. Return from Lunch on time
  26. Pay 3 Tow claims
  27. Give out a fruit snack
  28. Discuss Total Loss with Customer
  29. File Home Claim
  30. Teach new adjuster about checks and attachments
  31. Process 5 Corvel
  32. Take 2 phone Calls
  33. Recognize a CCR in the chat
  34. Use the work LaBomba
  35. Verify and update phone #
  36. Answer Roadside question in chat
  37. Build Rapport with Customer
  38. Take a payment
  39. E-delivery
  40. Help customer in Spanish
  41. File Home Claim
  42. Send Unknow mail letter
  43. Sent 2 Thank you cards
  44. Discuss Renewal with customer
  45. Recommend a DRP
  46. Assign 2 After Hours FNOL
  47. Find Address for 3 green checks
  48. Help an Adjuster with question
  49. Use the word Beverage on a call
  50. Say LaBamba on a call
  51. Verify and Update Email Address
  52. POA
  53. Recognize someone in the chat
  54. Pay 5 tow claims
  55. Help Nancey with project
  56. Discuss Rate increase with Customer
  57. Give Agent info to customer
  58. Set up Roadside
  59. Call and Agent for a visitor in lobby
  60. Process 3 Mortgage changes
  61. Assign 3 after hours
  62. Print attachment for adjuster
  63. Help answer a peer's question
  64. Recommend an Agent to customer