HelpcustomerinSpanishTeach newadjusteraboutchecks andattachmentsSendTextMessageGiveAgent infotocustomerDiscussRateincrease withCustomerCall andAgent fora visitor inlobbySayLaBambaon a callRecognizeemployeeat BRMwith noteAnswerRoadsidequestionin chatBuildRapportwithCustomerHelp anAdjusterwithquestionSend 2ThankYou NoteGivecheckover 5KTake 2phoneCallsGet 2packagesTake apaymentSendUnknowmail letter Process5CorvelE-deliveryRecommenda DRP Set upRoadsideLetManny inthe doorAnswera ChatVerify andupdatephone #Putsomethingpositive inthe chatHelpNanceywithprojectHelpanswer apeer'squestionUse thewordBeverageon a callSend TextMessagefor ClaimAssign 2AfterHoursFNOLE-deliveryReturnfromLunch ontimeCollect2 TitlesRecommendan Agent tocustomerAssign3 afterhoursDiscussTotal LosswithCustomerDeliverlunchfrom doordashSent 2Thankyou cardsFileHomeClaimExpedite acheck thatadjusterdidn't printUse theworkLaBombaPOAPOAVerify andUpdateEmailAddressFindAddressfor 3 greenchecksFileHomeClaimFileAutoClaimRecognizesomeonein the chatRecognizea CCR inthe chatAnswera BillingquestionBuildRapportwithCustomerPay 5towclaimsTake apaymentFileAutoClaimGive outa fruitsnackProcess 3MortgagechangesWaivea feePay 3TowclaimsDiscussRenewalwithcustomerAnswera PolicyQuestionPrintattachmentforadjusterOfferRental onAutoFNOLTake 2phonecallsTake apaymentHelpcustomerinSpanishTeach newadjusteraboutchecks andattachmentsSendTextMessageGiveAgent infotocustomerDiscussRateincrease withCustomerCall andAgent fora visitor inlobbySayLaBambaon a callRecognizeemployeeat BRMwith noteAnswerRoadsidequestionin chatBuildRapportwithCustomerHelp anAdjusterwithquestionSend 2ThankYou NoteGivecheckover 5KTake 2phoneCallsGet 2packagesTake apaymentSendUnknowmail letter Process5CorvelE-deliveryRecommenda DRP Set upRoadsideLetManny inthe doorAnswera ChatVerify andupdatephone #Putsomethingpositive inthe chatHelpNanceywithprojectHelpanswer apeer'squestionUse thewordBeverageon a callSend TextMessagefor ClaimAssign 2AfterHoursFNOLE-deliveryReturnfromLunch ontimeCollect2 TitlesRecommendan Agent tocustomerAssign3 afterhoursDiscussTotal LosswithCustomerDeliverlunchfrom doordashSent 2Thankyou cardsFileHomeClaimExpedite acheck thatadjusterdidn't printUse theworkLaBombaPOAPOAVerify andUpdateEmailAddressFindAddressfor 3 greenchecksFileHomeClaimFileAutoClaimRecognizesomeonein the chatRecognizea CCR inthe chatAnswera BillingquestionBuildRapportwithCustomerPay 5towclaimsTake apaymentFileAutoClaimGive outa fruitsnackProcess 3MortgagechangesWaivea feePay 3TowclaimsDiscussRenewalwithcustomerAnswera PolicyQuestionPrintattachmentforadjusterOfferRental onAutoFNOLTake 2phonecallsTake apayment

BRM Reception Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help customer in Spanish
  2. Teach new adjuster about checks and attachments
  3. Send Text Message
  4. Give Agent info to customer
  5. Discuss Rate increase with Customer
  6. Call and Agent for a visitor in lobby
  7. Say LaBamba on a call
  8. Recognize employee at BRM with note
  9. Answer Roadside question in chat
  10. Build Rapport with Customer
  11. Help an Adjuster with question
  12. Send 2 Thank You Note
  13. Give check over 5K
  14. Take 2 phone Calls
  15. Get 2 packages
  16. Take a payment
  17. Send Unknow mail letter
  18. Process 5 Corvel
  19. E-delivery
  20. Recommend a DRP
  21. Set up Roadside
  22. Let Manny in the door
  23. Answer a Chat
  24. Verify and update phone #
  25. Put something positive in the chat
  26. Help Nancey with project
  27. Help answer a peer's question
  28. Use the word Beverage on a call
  29. Send Text Message for Claim
  30. Assign 2 After Hours FNOL
  31. E-delivery
  32. Return from Lunch on time
  33. Collect 2 Titles
  34. Recommend an Agent to customer
  35. Assign 3 after hours
  36. Discuss Total Loss with Customer
  37. Deliver lunch from door dash
  38. Sent 2 Thank you cards
  39. File Home Claim
  40. Expedite a check that adjuster didn't print
  41. Use the work LaBomba
  42. POA
  43. POA
  44. Verify and Update Email Address
  45. Find Address for 3 green checks
  46. File Home Claim
  47. File Auto Claim
  48. Recognize someone in the chat
  49. Recognize a CCR in the chat
  50. Answer a Billing question
  51. Build Rapport with Customer
  52. Pay 5 tow claims
  53. Take a payment
  54. File Auto Claim
  55. Give out a fruit snack
  56. Process 3 Mortgage changes
  57. Waive a fee
  58. Pay 3 Tow claims
  59. Discuss Renewal with customer
  60. Answer a Policy Question
  61. Print attachment for adjuster
  62. Offer Rental on Auto FNOL
  63. Take 2 phone calls
  64. Take a payment