Sent 2Thankyou cardsHelpanswer apeer'squestionFileHomeClaimGiveAgent infotocustomerAnswera BillingquestionRecognizeemployeeat BRMwith noteDiscussRateincrease withCustomerPutsomethingpositive inthe chatRecognizesomeonein the chatSayLaBambaon a callFileAutoClaimHelpcustomerinSpanishPay 5towclaimsOfferRental onAutoFNOLDiscussRenewalwithcustomerAnswerRoadsidequestionin chatWaivea feeE-deliveryTake 2phonecallsTake apaymentSend TextMessagefor ClaimProcess 3MortgagechangesFileHomeClaimVerify andUpdateEmailAddressPOATake apaymentUse thewordBeverageon a callGivecheckover 5KGet 2packagesSendTextMessageRecommendan Agent tocustomerPrintattachmentforadjusterTeach newadjusteraboutchecks andattachmentsTake 2phoneCallsDeliverlunchfrom doordashLetManny inthe doorE-deliveryDiscussTotal LosswithCustomerAssign3 afterhoursSend 2ThankYou NoteProcess5CorvelAssign 2AfterHoursFNOLVerify andupdatephone #Take apaymentAnswera ChatPOAPay 3Towclaims Set upRoadsideSendUnknowmail letter Answera PolicyQuestionCall andAgent fora visitor inlobbyHelpNanceywithprojectRecognizea CCR inthe chatRecommenda DRPFileAutoClaimFindAddressfor 3 greenchecksGive outa fruitsnackHelp anAdjusterwithquestionBuildRapportwithCustomerBuildRapportwithCustomerCollect2 TitlesUse theworkLaBombaReturnfromLunch ontimeExpedite acheck thatadjusterdidn't printSent 2Thankyou cardsHelpanswer apeer'squestionFileHomeClaimGiveAgent infotocustomerAnswera BillingquestionRecognizeemployeeat BRMwith noteDiscussRateincrease withCustomerPutsomethingpositive inthe chatRecognizesomeonein the chatSayLaBambaon a callFileAutoClaimHelpcustomerinSpanishPay 5towclaimsOfferRental onAutoFNOLDiscussRenewalwithcustomerAnswerRoadsidequestionin chatWaivea feeE-deliveryTake 2phonecallsTake apaymentSend TextMessagefor ClaimProcess 3MortgagechangesFileHomeClaimVerify andUpdateEmailAddressPOATake apaymentUse thewordBeverageon a callGivecheckover 5KGet 2packagesSendTextMessageRecommendan Agent tocustomerPrintattachmentforadjusterTeach newadjusteraboutchecks andattachmentsTake 2phoneCallsDeliverlunchfrom doordashLetManny inthe doorE-deliveryDiscussTotal LosswithCustomerAssign3 afterhoursSend 2ThankYou NoteProcess5CorvelAssign 2AfterHoursFNOLVerify andupdatephone #Take apaymentAnswera ChatPOAPay 3Towclaims Set upRoadsideSendUnknowmail letter Answera PolicyQuestionCall andAgent fora visitor inlobbyHelpNanceywithprojectRecognizea CCR inthe chatRecommenda DRPFileAutoClaimFindAddressfor 3 greenchecksGive outa fruitsnackHelp anAdjusterwithquestionBuildRapportwithCustomerBuildRapportwithCustomerCollect2 TitlesUse theworkLaBombaReturnfromLunch ontimeExpedite acheck thatadjusterdidn't print

BRM Reception Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent 2 Thank you cards
  2. Help answer a peer's question
  3. File Home Claim
  4. Give Agent info to customer
  5. Answer a Billing question
  6. Recognize employee at BRM with note
  7. Discuss Rate increase with Customer
  8. Put something positive in the chat
  9. Recognize someone in the chat
  10. Say LaBamba on a call
  11. File Auto Claim
  12. Help customer in Spanish
  13. Pay 5 tow claims
  14. Offer Rental on Auto FNOL
  15. Discuss Renewal with customer
  16. Answer Roadside question in chat
  17. Waive a fee
  18. E-delivery
  19. Take 2 phone calls
  20. Take a payment
  21. Send Text Message for Claim
  22. Process 3 Mortgage changes
  23. File Home Claim
  24. Verify and Update Email Address
  25. POA
  26. Take a payment
  27. Use the word Beverage on a call
  28. Give check over 5K
  29. Get 2 packages
  30. Send Text Message
  31. Recommend an Agent to customer
  32. Print attachment for adjuster
  33. Teach new adjuster about checks and attachments
  34. Take 2 phone Calls
  35. Deliver lunch from door dash
  36. Let Manny in the door
  37. E-delivery
  38. Discuss Total Loss with Customer
  39. Assign 3 after hours
  40. Send 2 Thank You Note
  41. Process 5 Corvel
  42. Assign 2 After Hours FNOL
  43. Verify and update phone #
  44. Take a payment
  45. Answer a Chat
  46. POA
  47. Pay 3 Tow claims
  48. Set up Roadside
  49. Send Unknow mail letter
  50. Answer a Policy Question
  51. Call and Agent for a visitor in lobby
  52. Help Nancey with project
  53. Recognize a CCR in the chat
  54. Recommend a DRP
  55. File Auto Claim
  56. Find Address for 3 green checks
  57. Give out a fruit snack
  58. Help an Adjuster with question
  59. Build Rapport with Customer
  60. Build Rapport with Customer
  61. Collect 2 Titles
  62. Use the work LaBomba
  63. Return from Lunch on time
  64. Expedite a check that adjuster didn't print