Verify andUpdateEmailAddressFileHomeClaimFileAutoClaimCollect2 TitlesWaivea feeRecommenda DRPCall andAgent fora visitor inlobbyHelp anAdjusterwithquestionSend 2ThankYou NotePutsomethingpositive inthe chatRecognizeemployeeat BRMwith noteGive outa fruitsnackPay 3TowclaimsTeach newadjusteraboutchecks andattachmentsSent 2Thankyou cardsRecommendan Agent tocustomerRecognizea CCR inthe chatAnswera PolicyQuestionAssign 2AfterHoursFNOLDiscussRenewalwithcustomerTake apaymentGet 2packagesReturnfromLunch ontime Set upRoadsideDeliverlunchfrom doordashPOASendUnknowmail letter OfferRental onAutoFNOLTake apaymentExpedite acheck thatadjusterdidn't printPrintattachmentforadjusterHelpNanceywithprojectFindAddressfor 3 greenchecksHelpcustomerinSpanishBuildRapportwithCustomerAnswerRoadsidequestionin chatFileHomeClaimTake apaymentE-deliveryAnswera ChatHelpanswer apeer'squestionTake 2phonecallsBuildRapportwithCustomerSend TextMessagefor ClaimTake 2phoneCallsE-deliveryPOAProcess5CorvelVerify andupdatephone #SendTextMessageFileAutoClaimUse thewordBeverageon a callLetManny inthe doorAnswera BillingquestionPay 5towclaimsProcess 3MortgagechangesRecognizesomeonein the chatAssign3 afterhoursSayLaBambaon a callGiveAgent infotocustomerUse theworkLaBombaDiscussRateincrease withCustomerDiscussTotal LosswithCustomerGivecheckover 5KVerify andUpdateEmailAddressFileHomeClaimFileAutoClaimCollect2 TitlesWaivea feeRecommenda DRPCall andAgent fora visitor inlobbyHelp anAdjusterwithquestionSend 2ThankYou NotePutsomethingpositive inthe chatRecognizeemployeeat BRMwith noteGive outa fruitsnackPay 3TowclaimsTeach newadjusteraboutchecks andattachmentsSent 2Thankyou cardsRecommendan Agent tocustomerRecognizea CCR inthe chatAnswera PolicyQuestionAssign 2AfterHoursFNOLDiscussRenewalwithcustomerTake apaymentGet 2packagesReturnfromLunch ontime Set upRoadsideDeliverlunchfrom doordashPOASendUnknowmail letter OfferRental onAutoFNOLTake apaymentExpedite acheck thatadjusterdidn't printPrintattachmentforadjusterHelpNanceywithprojectFindAddressfor 3 greenchecksHelpcustomerinSpanishBuildRapportwithCustomerAnswerRoadsidequestionin chatFileHomeClaimTake apaymentE-deliveryAnswera ChatHelpanswer apeer'squestionTake 2phonecallsBuildRapportwithCustomerSend TextMessagefor ClaimTake 2phoneCallsE-deliveryPOAProcess5CorvelVerify andupdatephone #SendTextMessageFileAutoClaimUse thewordBeverageon a callLetManny inthe doorAnswera BillingquestionPay 5towclaimsProcess 3MortgagechangesRecognizesomeonein the chatAssign3 afterhoursSayLaBambaon a callGiveAgent infotocustomerUse theworkLaBombaDiscussRateincrease withCustomerDiscussTotal LosswithCustomerGivecheckover 5K

BRM Reception Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify and Update Email Address
  2. File Home Claim
  3. File Auto Claim
  4. Collect 2 Titles
  5. Waive a fee
  6. Recommend a DRP
  7. Call and Agent for a visitor in lobby
  8. Help an Adjuster with question
  9. Send 2 Thank You Note
  10. Put something positive in the chat
  11. Recognize employee at BRM with note
  12. Give out a fruit snack
  13. Pay 3 Tow claims
  14. Teach new adjuster about checks and attachments
  15. Sent 2 Thank you cards
  16. Recommend an Agent to customer
  17. Recognize a CCR in the chat
  18. Answer a Policy Question
  19. Assign 2 After Hours FNOL
  20. Discuss Renewal with customer
  21. Take a payment
  22. Get 2 packages
  23. Return from Lunch on time
  24. Set up Roadside
  25. Deliver lunch from door dash
  26. POA
  27. Send Unknow mail letter
  28. Offer Rental on Auto FNOL
  29. Take a payment
  30. Expedite a check that adjuster didn't print
  31. Print attachment for adjuster
  32. Help Nancey with project
  33. Find Address for 3 green checks
  34. Help customer in Spanish
  35. Build Rapport with Customer
  36. Answer Roadside question in chat
  37. File Home Claim
  38. Take a payment
  39. E-delivery
  40. Answer a Chat
  41. Help answer a peer's question
  42. Take 2 phone calls
  43. Build Rapport with Customer
  44. Send Text Message for Claim
  45. Take 2 phone Calls
  46. E-delivery
  47. POA
  48. Process 5 Corvel
  49. Verify and update phone #
  50. Send Text Message
  51. File Auto Claim
  52. Use the word Beverage on a call
  53. Let Manny in the door
  54. Answer a Billing question
  55. Pay 5 tow claims
  56. Process 3 Mortgage changes
  57. Recognize someone in the chat
  58. Assign 3 after hours
  59. Say LaBamba on a call
  60. Give Agent info to customer
  61. Use the work LaBomba
  62. Discuss Rate increase with Customer
  63. Discuss Total Loss with Customer
  64. Give check over 5K