Verify andUpdateEmailAddressRecognizesomeonein the chatBuildRapportwithCustomerAnswera BillingquestionE-deliveryPay 5towclaimsFileAutoClaimFileHomeClaimSendTextMessageDiscussTotal LosswithCustomerPOAUse thewordBeverageon a callUse theworkLaBombaPutsomethingpositive inthe chatWaivea feeHelpanswer apeer'squestion Set upRoadsideDeliverlunchfrom doordashTake 2phoneCallsFileAutoClaimVerify andupdatephone #Assign 2AfterHoursFNOLRecommendan Agent tocustomerTake apaymentProcess 3MortgagechangesReturnfromLunch ontimeOfferRental onAutoFNOLLetManny inthe doorTake apaymentRecommenda DRPSendUnknowmail letter POACall andAgent fora visitor inlobbyPay 3TowclaimsExpedite acheck thatadjusterdidn't printCollect2 TitlesSayLaBambaon a callTake apaymentHelpNanceywithprojectProcess5CorvelBuildRapportwithCustomerRecognizeemployeeat BRMwith noteTake 2phonecallsGiveAgent infotocustomerAnswerRoadsidequestionin chatSend TextMessagefor ClaimFileHomeClaimDiscussRateincrease withCustomerHelpcustomerinSpanishAnswera PolicyQuestionAnswera ChatPrintattachmentforadjusterGet 2packagesGivecheckover 5KSent 2Thankyou cardsGive outa fruitsnackAssign3 afterhoursRecognizea CCR inthe chatE-deliverySend 2ThankYou NoteHelp anAdjusterwithquestionTeach newadjusteraboutchecks andattachmentsFindAddressfor 3 greenchecksDiscussRenewalwithcustomerVerify andUpdateEmailAddressRecognizesomeonein the chatBuildRapportwithCustomerAnswera BillingquestionE-deliveryPay 5towclaimsFileAutoClaimFileHomeClaimSendTextMessageDiscussTotal LosswithCustomerPOAUse thewordBeverageon a callUse theworkLaBombaPutsomethingpositive inthe chatWaivea feeHelpanswer apeer'squestion Set upRoadsideDeliverlunchfrom doordashTake 2phoneCallsFileAutoClaimVerify andupdatephone #Assign 2AfterHoursFNOLRecommendan Agent tocustomerTake apaymentProcess 3MortgagechangesReturnfromLunch ontimeOfferRental onAutoFNOLLetManny inthe doorTake apaymentRecommenda DRPSendUnknowmail letter POACall andAgent fora visitor inlobbyPay 3TowclaimsExpedite acheck thatadjusterdidn't printCollect2 TitlesSayLaBambaon a callTake apaymentHelpNanceywithprojectProcess5CorvelBuildRapportwithCustomerRecognizeemployeeat BRMwith noteTake 2phonecallsGiveAgent infotocustomerAnswerRoadsidequestionin chatSend TextMessagefor ClaimFileHomeClaimDiscussRateincrease withCustomerHelpcustomerinSpanishAnswera PolicyQuestionAnswera ChatPrintattachmentforadjusterGet 2packagesGivecheckover 5KSent 2Thankyou cardsGive outa fruitsnackAssign3 afterhoursRecognizea CCR inthe chatE-deliverySend 2ThankYou NoteHelp anAdjusterwithquestionTeach newadjusteraboutchecks andattachmentsFindAddressfor 3 greenchecksDiscussRenewalwithcustomer

BRM Reception Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify and Update Email Address
  2. Recognize someone in the chat
  3. Build Rapport with Customer
  4. Answer a Billing question
  5. E-delivery
  6. Pay 5 tow claims
  7. File Auto Claim
  8. File Home Claim
  9. Send Text Message
  10. Discuss Total Loss with Customer
  11. POA
  12. Use the word Beverage on a call
  13. Use the work LaBomba
  14. Put something positive in the chat
  15. Waive a fee
  16. Help answer a peer's question
  17. Set up Roadside
  18. Deliver lunch from door dash
  19. Take 2 phone Calls
  20. File Auto Claim
  21. Verify and update phone #
  22. Assign 2 After Hours FNOL
  23. Recommend an Agent to customer
  24. Take a payment
  25. Process 3 Mortgage changes
  26. Return from Lunch on time
  27. Offer Rental on Auto FNOL
  28. Let Manny in the door
  29. Take a payment
  30. Recommend a DRP
  31. Send Unknow mail letter
  32. POA
  33. Call and Agent for a visitor in lobby
  34. Pay 3 Tow claims
  35. Expedite a check that adjuster didn't print
  36. Collect 2 Titles
  37. Say LaBamba on a call
  38. Take a payment
  39. Help Nancey with project
  40. Process 5 Corvel
  41. Build Rapport with Customer
  42. Recognize employee at BRM with note
  43. Take 2 phone calls
  44. Give Agent info to customer
  45. Answer Roadside question in chat
  46. Send Text Message for Claim
  47. File Home Claim
  48. Discuss Rate increase with Customer
  49. Help customer in Spanish
  50. Answer a Policy Question
  51. Answer a Chat
  52. Print attachment for adjuster
  53. Get 2 packages
  54. Give check over 5K
  55. Sent 2 Thank you cards
  56. Give out a fruit snack
  57. Assign 3 after hours
  58. Recognize a CCR in the chat
  59. E-delivery
  60. Send 2 Thank You Note
  61. Help an Adjuster with question
  62. Teach new adjuster about checks and attachments
  63. Find Address for 3 green checks
  64. Discuss Renewal with customer