Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Dealt with an irate customer
2. Forgot to say "Have a great day"
3. I addressed my call aheads
4. Congratula-ted someone
5. Used a customers name on call
6. Remembered to keep my phone out of view of customers
7. Helped a fellow CSR
8. Addressed a major concern w/ customer
9. Maintained a good voice level
10. I said Good Morning today
11. Said "happy to help" to 5 customers
12. Received a compliment of my service from a customer
13. Stayed professional for entire shift
14. Up-sold a customer
15. Customer gave me a compliment
16. Stayed calm while being yelled at by a customer
17. Added a new shout out on board
18. Had a strange call request
19. Addressed my leads
20. Complimen-ted a fellow CSR
21. Handled a return professionally
22. Made a Welcome call
23. Helped a customer with a problem
24. Made 2 sales in one day
25. "Is there anything else" 10 times
26. Increased my preformance #'s
27. Participated in a team building exercise
28. Treated a CSR with respect
29. An Agreement was signed