AlwaysBeat theGreetAlwaysAct asOneFollowUpAlwaysBe onStageDiscussSolution &AddressConcernsNeverOvershareKnowledgeableResourcefulProactiveNeverPrioritizeTasks overMembersNeverIgnore& AvoidNeverLeaveSomeoneHangingFamilyNeverColdTransferAlways SayThank You& ShowAppreciationEmpoweredUnexpectedImpactfulAlwaysListen andConfirmNeverAssumethe NeedNeverAct inIsolationAlwaysFollow theSunsetRuleStandardAlways Bethe Best Partof EachMember'sDayExploringNeedsDreamsTreat Peopleas TheyWant To BeTreatedRecreationCloseAbove&BeyondOccupationServiceDefectAuthenticInclusiveConnectedWarmheartedWelcomeStep Up totheMoment,Every TimeNever TreatPeople asTransactionsAlwaysBeat theGreetAlwaysAct asOneFollowUpAlwaysBe onStageDiscussSolution &AddressConcernsNeverOvershareKnowledgeableResourcefulProactiveNeverPrioritizeTasks overMembersNeverIgnore& AvoidNeverLeaveSomeoneHangingFamilyNeverColdTransferAlways SayThank You& ShowAppreciationEmpoweredUnexpectedImpactfulAlwaysListen andConfirmNeverAssumethe NeedNeverAct inIsolationAlwaysFollow theSunsetRuleStandardAlways Bethe Best Partof EachMember'sDayExploringNeedsDreamsTreat Peopleas TheyWant To BeTreatedRecreationCloseAbove&BeyondOccupationServiceDefectAuthenticInclusiveConnectedWarmheartedWelcomeStep Up totheMoment,Every TimeNever TreatPeople asTransactions

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Always Beat the Greet
  2. Always Act as One
  3. Follow Up
  4. Always Be on Stage
  5. Discuss Solution & Address Concerns
  6. Never Overshare
  7. Knowledgeable Resourceful Proactive
  8. Never Prioritize Tasks over Members
  9. Never Ignore & Avoid
  10. Never Leave Someone Hanging
  11. Family
  12. Never Cold Transfer
  13. Always Say Thank You & Show Appreciation
  14. Empowered Unexpected Impactful
  15. Always Listen and Confirm
  16. Never Assume the Need
  17. Never Act in Isolation
  18. Always Follow the Sunset Rule
  19. Standard
  20. Always Be the Best Part of Each Member's Day
  21. Exploring Needs
  22. Dreams
  23. Treat People as They Want To Be Treated
  24. Recreation
  25. Close
  26. Above & Beyond
  27. Occupation
  28. Service Defect
  29. Authentic Inclusive Connected
  30. Warmhearted Welcome
  31. Step Up to the Moment, Every Time
  32. Never Treat People as Transactions