KnowledgeableResourcefulProactiveAlways Bethe Best Partof EachMember'sDayNeverAct inIsolationNeverPrioritizeTasks overMembersDreamsFamilyWarmheartedWelcomeRecreationFollowUpAlwaysFollow theSunsetRuleStandardAlwaysBeat theGreetServiceDefectAlwaysBe onStageTreat Peopleas TheyWant To BeTreatedNever TreatPeople asTransactionsAlwaysListen andConfirmAlways SayThank You& ShowAppreciationCloseAbove&BeyondNeverAssumethe NeedNeverIgnore& AvoidNeverLeaveSomeoneHangingNeverOvershareNeverColdTransferOccupationExploringNeedsDiscussSolution &AddressConcernsAuthenticInclusiveConnectedEmpoweredUnexpectedImpactfulAlwaysAct asOneStep Up totheMoment,Every TimeKnowledgeableResourcefulProactiveAlways Bethe Best Partof EachMember'sDayNeverAct inIsolationNeverPrioritizeTasks overMembersDreamsFamilyWarmheartedWelcomeRecreationFollowUpAlwaysFollow theSunsetRuleStandardAlwaysBeat theGreetServiceDefectAlwaysBe onStageTreat Peopleas TheyWant To BeTreatedNever TreatPeople asTransactionsAlwaysListen andConfirmAlways SayThank You& ShowAppreciationCloseAbove&BeyondNeverAssumethe NeedNeverIgnore& AvoidNeverLeaveSomeoneHangingNeverOvershareNeverColdTransferOccupationExploringNeedsDiscussSolution &AddressConcernsAuthenticInclusiveConnectedEmpoweredUnexpectedImpactfulAlwaysAct asOneStep Up totheMoment,Every Time

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Knowledgeable Resourceful Proactive
  2. Always Be the Best Part of Each Member's Day
  3. Never Act in Isolation
  4. Never Prioritize Tasks over Members
  5. Dreams
  6. Family
  7. Warmhearted Welcome
  8. Recreation
  9. Follow Up
  10. Always Follow the Sunset Rule
  11. Standard
  12. Always Beat the Greet
  13. Service Defect
  14. Always Be on Stage
  15. Treat People as They Want To Be Treated
  16. Never Treat People as Transactions
  17. Always Listen and Confirm
  18. Always Say Thank You & Show Appreciation
  19. Close
  20. Above & Beyond
  21. Never Assume the Need
  22. Never Ignore & Avoid
  23. Never Leave Someone Hanging
  24. Never Overshare
  25. Never Cold Transfer
  26. Occupation
  27. Exploring Needs
  28. Discuss Solution & Address Concerns
  29. Authentic Inclusive Connected
  30. Empowered Unexpected Impactful
  31. Always Act as One
  32. Step Up to the Moment, Every Time