AlwaysFollow theSunsetRuleNeverIgnore& AvoidDreamsRecreationOccupationStep Up totheMoment,Every TimeFamilyAbove&BeyondAlways SayThank You& ShowAppreciationFollowUpAlwaysBeat theGreetNeverColdTransferWarmheartedWelcomeAlwaysAct asOneAlwaysListen andConfirmNever TreatPeople asTransactionsServiceDefectEmpoweredUnexpectedImpactfulAlways Bethe Best Partof EachMember'sDayAuthenticInclusiveConnectedStandardNeverAssumethe NeedNeverPrioritizeTasks overMembersCloseNeverOvershareDiscussSolution &AddressConcernsKnowledgeableResourcefulProactiveExploringNeedsTreat Peopleas TheyWant To BeTreatedAlwaysBe onStageNeverAct inIsolationNeverLeaveSomeoneHangingAlwaysFollow theSunsetRuleNeverIgnore& AvoidDreamsRecreationOccupationStep Up totheMoment,Every TimeFamilyAbove&BeyondAlways SayThank You& ShowAppreciationFollowUpAlwaysBeat theGreetNeverColdTransferWarmheartedWelcomeAlwaysAct asOneAlwaysListen andConfirmNever TreatPeople asTransactionsServiceDefectEmpoweredUnexpectedImpactfulAlways Bethe Best Partof EachMember'sDayAuthenticInclusiveConnectedStandardNeverAssumethe NeedNeverPrioritizeTasks overMembersCloseNeverOvershareDiscussSolution &AddressConcernsKnowledgeableResourcefulProactiveExploringNeedsTreat Peopleas TheyWant To BeTreatedAlwaysBe onStageNeverAct inIsolationNeverLeaveSomeoneHanging

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Always Follow the Sunset Rule
  2. Never Ignore & Avoid
  3. Dreams
  4. Recreation
  5. Occupation
  6. Step Up to the Moment, Every Time
  7. Family
  8. Above & Beyond
  9. Always Say Thank You & Show Appreciation
  10. Follow Up
  11. Always Beat the Greet
  12. Never Cold Transfer
  13. Warmhearted Welcome
  14. Always Act as One
  15. Always Listen and Confirm
  16. Never Treat People as Transactions
  17. Service Defect
  18. Empowered Unexpected Impactful
  19. Always Be the Best Part of Each Member's Day
  20. Authentic Inclusive Connected
  21. Standard
  22. Never Assume the Need
  23. Never Prioritize Tasks over Members
  24. Close
  25. Never Overshare
  26. Discuss Solution & Address Concerns
  27. Knowledgeable Resourceful Proactive
  28. Exploring Needs
  29. Treat People as They Want To Be Treated
  30. Always Be on Stage
  31. Never Act in Isolation
  32. Never Leave Someone Hanging