AlwaysAct asOneServiceDefectEmpoweredUnexpectedImpactfulAlways SayThank You& ShowAppreciationCloseAlwaysBe onStageNeverIgnore& AvoidNeverPrioritizeTasks overMembersFamilyRecreationNeverColdTransferAlwaysListen andConfirmKnowledgeableResourcefulProactiveDiscussSolution &AddressConcernsDreamsNeverAct inIsolationAlwaysBeat theGreetNeverLeaveSomeoneHangingNever TreatPeople asTransactionsTreat Peopleas TheyWant To BeTreatedExploringNeedsStep Up totheMoment,Every TimeNeverAssumethe NeedStandardOccupationAuthenticInclusiveConnectedAlwaysFollow theSunsetRuleNeverOvershareFollowUpAbove&BeyondWarmheartedWelcomeAlways Bethe Best Partof EachMember'sDayAlwaysAct asOneServiceDefectEmpoweredUnexpectedImpactfulAlways SayThank You& ShowAppreciationCloseAlwaysBe onStageNeverIgnore& AvoidNeverPrioritizeTasks overMembersFamilyRecreationNeverColdTransferAlwaysListen andConfirmKnowledgeableResourcefulProactiveDiscussSolution &AddressConcernsDreamsNeverAct inIsolationAlwaysBeat theGreetNeverLeaveSomeoneHangingNever TreatPeople asTransactionsTreat Peopleas TheyWant To BeTreatedExploringNeedsStep Up totheMoment,Every TimeNeverAssumethe NeedStandardOccupationAuthenticInclusiveConnectedAlwaysFollow theSunsetRuleNeverOvershareFollowUpAbove&BeyondWarmheartedWelcomeAlways Bethe Best Partof EachMember'sDay

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Always Act as One
  2. Service Defect
  3. Empowered Unexpected Impactful
  4. Always Say Thank You & Show Appreciation
  5. Close
  6. Always Be on Stage
  7. Never Ignore & Avoid
  8. Never Prioritize Tasks over Members
  9. Family
  10. Recreation
  11. Never Cold Transfer
  12. Always Listen and Confirm
  13. Knowledgeable Resourceful Proactive
  14. Discuss Solution & Address Concerns
  15. Dreams
  16. Never Act in Isolation
  17. Always Beat the Greet
  18. Never Leave Someone Hanging
  19. Never Treat People as Transactions
  20. Treat People as They Want To Be Treated
  21. Exploring Needs
  22. Step Up to the Moment, Every Time
  23. Never Assume the Need
  24. Standard
  25. Occupation
  26. Authentic Inclusive Connected
  27. Always Follow the Sunset Rule
  28. Never Overshare
  29. Follow Up
  30. Above & Beyond
  31. Warmhearted Welcome
  32. Always Be the Best Part of Each Member's Day