NeverPrioritizeTasks overMembersDiscussSolution &AddressConcernsAlwaysAct asOneNeverAssumethe NeedNeverLeaveSomeoneHangingNeverOvershareAbove&BeyondStep Up totheMoment,Every TimeAlwaysListen andConfirmRecreationAlways SayThank You& ShowAppreciationNeverAct inIsolationEmpoweredUnexpectedImpactfulAlwaysFollow theSunsetRuleOccupationStandardKnowledgeableResourcefulProactiveFamilyAlwaysBe onStageAlwaysBeat theGreetFollowUpNeverIgnore& AvoidExploringNeedsNeverColdTransferCloseWarmheartedWelcomeTreat Peopleas TheyWant To BeTreatedServiceDefectAuthenticInclusiveConnectedNever TreatPeople asTransactionsAlways Bethe Best Partof EachMember'sDayDreamsNeverPrioritizeTasks overMembersDiscussSolution &AddressConcernsAlwaysAct asOneNeverAssumethe NeedNeverLeaveSomeoneHangingNeverOvershareAbove&BeyondStep Up totheMoment,Every TimeAlwaysListen andConfirmRecreationAlways SayThank You& ShowAppreciationNeverAct inIsolationEmpoweredUnexpectedImpactfulAlwaysFollow theSunsetRuleOccupationStandardKnowledgeableResourcefulProactiveFamilyAlwaysBe onStageAlwaysBeat theGreetFollowUpNeverIgnore& AvoidExploringNeedsNeverColdTransferCloseWarmheartedWelcomeTreat Peopleas TheyWant To BeTreatedServiceDefectAuthenticInclusiveConnectedNever TreatPeople asTransactionsAlways Bethe Best Partof EachMember'sDayDreams

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Never Prioritize Tasks over Members
  2. Discuss Solution & Address Concerns
  3. Always Act as One
  4. Never Assume the Need
  5. Never Leave Someone Hanging
  6. Never Overshare
  7. Above & Beyond
  8. Step Up to the Moment, Every Time
  9. Always Listen and Confirm
  10. Recreation
  11. Always Say Thank You & Show Appreciation
  12. Never Act in Isolation
  13. Empowered Unexpected Impactful
  14. Always Follow the Sunset Rule
  15. Occupation
  16. Standard
  17. Knowledgeable Resourceful Proactive
  18. Family
  19. Always Be on Stage
  20. Always Beat the Greet
  21. Follow Up
  22. Never Ignore & Avoid
  23. Exploring Needs
  24. Never Cold Transfer
  25. Close
  26. Warmhearted Welcome
  27. Treat People as They Want To Be Treated
  28. Service Defect
  29. Authentic Inclusive Connected
  30. Never Treat People as Transactions
  31. Always Be the Best Part of Each Member's Day
  32. Dreams