NeverIgnore& AvoidEmpoweredUnexpectedImpactfulNeverPrioritizeTasks overMembersAbove&BeyondAuthenticInclusiveConnectedDreamsFamilyKnowledgeableResourcefulProactiveServiceDefectNeverAssumethe NeedNeverAct inIsolationStandardDiscussSolution &AddressConcernsAlways SayThank You& ShowAppreciationAlwaysBe onStageAlwaysListen andConfirmOccupationNever TreatPeople asTransactionsAlwaysBeat theGreetTreat Peopleas TheyWant To BeTreatedCloseWarmheartedWelcomeAlwaysFollow theSunsetRuleNeverOvershareStep Up totheMoment,Every TimeAlways Bethe Best Partof EachMember'sDayFollowUpNeverLeaveSomeoneHangingAlwaysAct asOneNeverColdTransferExploringNeedsRecreationNeverIgnore& AvoidEmpoweredUnexpectedImpactfulNeverPrioritizeTasks overMembersAbove&BeyondAuthenticInclusiveConnectedDreamsFamilyKnowledgeableResourcefulProactiveServiceDefectNeverAssumethe NeedNeverAct inIsolationStandardDiscussSolution &AddressConcernsAlways SayThank You& ShowAppreciationAlwaysBe onStageAlwaysListen andConfirmOccupationNever TreatPeople asTransactionsAlwaysBeat theGreetTreat Peopleas TheyWant To BeTreatedCloseWarmheartedWelcomeAlwaysFollow theSunsetRuleNeverOvershareStep Up totheMoment,Every TimeAlways Bethe Best Partof EachMember'sDayFollowUpNeverLeaveSomeoneHangingAlwaysAct asOneNeverColdTransferExploringNeedsRecreation

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Never Ignore & Avoid
  2. Empowered Unexpected Impactful
  3. Never Prioritize Tasks over Members
  4. Above & Beyond
  5. Authentic Inclusive Connected
  6. Dreams
  7. Family
  8. Knowledgeable Resourceful Proactive
  9. Service Defect
  10. Never Assume the Need
  11. Never Act in Isolation
  12. Standard
  13. Discuss Solution & Address Concerns
  14. Always Say Thank You & Show Appreciation
  15. Always Be on Stage
  16. Always Listen and Confirm
  17. Occupation
  18. Never Treat People as Transactions
  19. Always Beat the Greet
  20. Treat People as They Want To Be Treated
  21. Close
  22. Warmhearted Welcome
  23. Always Follow the Sunset Rule
  24. Never Overshare
  25. Step Up to the Moment, Every Time
  26. Always Be the Best Part of Each Member's Day
  27. Follow Up
  28. Never Leave Someone Hanging
  29. Always Act as One
  30. Never Cold Transfer
  31. Exploring Needs
  32. Recreation