NeverOvershareAlwaysBeat theGreetAlwaysFollow theSunsetRuleFollowUpServiceDefectAlwaysListen andConfirmNeverAssumethe NeedAlways SayThank You& ShowAppreciationEmpoweredUnexpectedImpactfulNeverColdTransferKnowledgeableResourcefulProactiveExploringNeedsNeverAct inIsolationWarmheartedWelcomeNeverIgnore& AvoidNeverLeaveSomeoneHangingTreat Peopleas TheyWant To BeTreatedCloseDreamsAlwaysBe onStageStep Up totheMoment,Every TimeRecreationAuthenticInclusiveConnectedAbove&BeyondNeverPrioritizeTasks overMembersNever TreatPeople asTransactionsStandardAlways Bethe Best Partof EachMember'sDayAlwaysAct asOneOccupationDiscussSolution &AddressConcernsFamilyNeverOvershareAlwaysBeat theGreetAlwaysFollow theSunsetRuleFollowUpServiceDefectAlwaysListen andConfirmNeverAssumethe NeedAlways SayThank You& ShowAppreciationEmpoweredUnexpectedImpactfulNeverColdTransferKnowledgeableResourcefulProactiveExploringNeedsNeverAct inIsolationWarmheartedWelcomeNeverIgnore& AvoidNeverLeaveSomeoneHangingTreat Peopleas TheyWant To BeTreatedCloseDreamsAlwaysBe onStageStep Up totheMoment,Every TimeRecreationAuthenticInclusiveConnectedAbove&BeyondNeverPrioritizeTasks overMembersNever TreatPeople asTransactionsStandardAlways Bethe Best Partof EachMember'sDayAlwaysAct asOneOccupationDiscussSolution &AddressConcernsFamily

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Never Overshare
  2. Always Beat the Greet
  3. Always Follow the Sunset Rule
  4. Follow Up
  5. Service Defect
  6. Always Listen and Confirm
  7. Never Assume the Need
  8. Always Say Thank You & Show Appreciation
  9. Empowered Unexpected Impactful
  10. Never Cold Transfer
  11. Knowledgeable Resourceful Proactive
  12. Exploring Needs
  13. Never Act in Isolation
  14. Warmhearted Welcome
  15. Never Ignore & Avoid
  16. Never Leave Someone Hanging
  17. Treat People as They Want To Be Treated
  18. Close
  19. Dreams
  20. Always Be on Stage
  21. Step Up to the Moment, Every Time
  22. Recreation
  23. Authentic Inclusive Connected
  24. Above & Beyond
  25. Never Prioritize Tasks over Members
  26. Never Treat People as Transactions
  27. Standard
  28. Always Be the Best Part of Each Member's Day
  29. Always Act as One
  30. Occupation
  31. Discuss Solution & Address Concerns
  32. Family