NeverColdTransferAlways SayThank You& ShowAppreciationServiceDefectWarmheartedWelcomeNeverIgnore& AvoidCloseStep Up totheMoment,Every TimeNeverLeaveSomeoneHangingAlwaysListen andConfirmNeverPrioritizeTasks overMembersFollowUpDiscussSolution &AddressConcernsKnowledgeableResourcefulProactiveRecreationFamilyTreat Peopleas TheyWant To BeTreatedAlways Bethe Best Partof EachMember'sDayExploringNeedsDreamsStandardAlwaysFollow theSunsetRuleNever TreatPeople asTransactionsOccupationNeverAssumethe NeedAbove&BeyondAlwaysBeat theGreetEmpoweredUnexpectedImpactfulAlwaysBe onStageNeverAct inIsolationNeverOvershareAuthenticInclusiveConnectedAlwaysAct asOneNeverColdTransferAlways SayThank You& ShowAppreciationServiceDefectWarmheartedWelcomeNeverIgnore& AvoidCloseStep Up totheMoment,Every TimeNeverLeaveSomeoneHangingAlwaysListen andConfirmNeverPrioritizeTasks overMembersFollowUpDiscussSolution &AddressConcernsKnowledgeableResourcefulProactiveRecreationFamilyTreat Peopleas TheyWant To BeTreatedAlways Bethe Best Partof EachMember'sDayExploringNeedsDreamsStandardAlwaysFollow theSunsetRuleNever TreatPeople asTransactionsOccupationNeverAssumethe NeedAbove&BeyondAlwaysBeat theGreetEmpoweredUnexpectedImpactfulAlwaysBe onStageNeverAct inIsolationNeverOvershareAuthenticInclusiveConnectedAlwaysAct asOne

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Never Cold Transfer
  2. Always Say Thank You & Show Appreciation
  3. Service Defect
  4. Warmhearted Welcome
  5. Never Ignore & Avoid
  6. Close
  7. Step Up to the Moment, Every Time
  8. Never Leave Someone Hanging
  9. Always Listen and Confirm
  10. Never Prioritize Tasks over Members
  11. Follow Up
  12. Discuss Solution & Address Concerns
  13. Knowledgeable Resourceful Proactive
  14. Recreation
  15. Family
  16. Treat People as They Want To Be Treated
  17. Always Be the Best Part of Each Member's Day
  18. Exploring Needs
  19. Dreams
  20. Standard
  21. Always Follow the Sunset Rule
  22. Never Treat People as Transactions
  23. Occupation
  24. Never Assume the Need
  25. Above & Beyond
  26. Always Beat the Greet
  27. Empowered Unexpected Impactful
  28. Always Be on Stage
  29. Never Act in Isolation
  30. Never Overshare
  31. Authentic Inclusive Connected
  32. Always Act as One