Always Bethe Best Partof EachMember'sDayNeverOvershareOccupationNeverLeaveSomeoneHangingStandardAlwaysBe onStageAlwaysFollow theSunsetRuleEmpoweredUnexpectedImpactfulTreat Peopleas TheyWant To BeTreatedCloseAlwaysAct asOneAlwaysBeat theGreetNeverIgnore& AvoidServiceDefectNeverAssumethe NeedNeverColdTransferNeverPrioritizeTasks overMembersAlwaysListen andConfirmFollowUpKnowledgeableResourcefulProactiveStep Up totheMoment,Every TimeDreamsRecreationAbove&BeyondAlways SayThank You& ShowAppreciationNeverAct inIsolationAuthenticInclusiveConnectedDiscussSolution &AddressConcernsWarmheartedWelcomeNever TreatPeople asTransactionsFamilyExploringNeedsAlways Bethe Best Partof EachMember'sDayNeverOvershareOccupationNeverLeaveSomeoneHangingStandardAlwaysBe onStageAlwaysFollow theSunsetRuleEmpoweredUnexpectedImpactfulTreat Peopleas TheyWant To BeTreatedCloseAlwaysAct asOneAlwaysBeat theGreetNeverIgnore& AvoidServiceDefectNeverAssumethe NeedNeverColdTransferNeverPrioritizeTasks overMembersAlwaysListen andConfirmFollowUpKnowledgeableResourcefulProactiveStep Up totheMoment,Every TimeDreamsRecreationAbove&BeyondAlways SayThank You& ShowAppreciationNeverAct inIsolationAuthenticInclusiveConnectedDiscussSolution &AddressConcernsWarmheartedWelcomeNever TreatPeople asTransactionsFamilyExploringNeeds

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Always Be the Best Part of Each Member's Day
  2. Never Overshare
  3. Occupation
  4. Never Leave Someone Hanging
  5. Standard
  6. Always Be on Stage
  7. Always Follow the Sunset Rule
  8. Empowered Unexpected Impactful
  9. Treat People as They Want To Be Treated
  10. Close
  11. Always Act as One
  12. Always Beat the Greet
  13. Never Ignore & Avoid
  14. Service Defect
  15. Never Assume the Need
  16. Never Cold Transfer
  17. Never Prioritize Tasks over Members
  18. Always Listen and Confirm
  19. Follow Up
  20. Knowledgeable Resourceful Proactive
  21. Step Up to the Moment, Every Time
  22. Dreams
  23. Recreation
  24. Above & Beyond
  25. Always Say Thank You & Show Appreciation
  26. Never Act in Isolation
  27. Authentic Inclusive Connected
  28. Discuss Solution & Address Concerns
  29. Warmhearted Welcome
  30. Never Treat People as Transactions
  31. Family
  32. Exploring Needs