NeverLeaveSomeoneHangingNeverIgnore& AvoidFollowUpNever TreatPeople asTransactionsExploringNeedsAlwaysAct asOneAuthenticInclusiveConnectedAlwaysBe onStageFamilyNeverColdTransferNeverOvershareEmpoweredUnexpectedImpactfulNeverPrioritizeTasks overMembersAlwaysBeat theGreetAlways Bethe Best Partof EachMember'sDayAbove&BeyondStandardTreat Peopleas TheyWant To BeTreatedStep Up totheMoment,Every TimeNeverAssumethe NeedAlwaysListen andConfirmWarmheartedWelcomeDreamsNeverAct inIsolationOccupationCloseDiscussSolution &AddressConcernsAlways SayThank You& ShowAppreciationKnowledgeableResourcefulProactiveServiceDefectAlwaysFollow theSunsetRuleRecreationNeverLeaveSomeoneHangingNeverIgnore& AvoidFollowUpNever TreatPeople asTransactionsExploringNeedsAlwaysAct asOneAuthenticInclusiveConnectedAlwaysBe onStageFamilyNeverColdTransferNeverOvershareEmpoweredUnexpectedImpactfulNeverPrioritizeTasks overMembersAlwaysBeat theGreetAlways Bethe Best Partof EachMember'sDayAbove&BeyondStandardTreat Peopleas TheyWant To BeTreatedStep Up totheMoment,Every TimeNeverAssumethe NeedAlwaysListen andConfirmWarmheartedWelcomeDreamsNeverAct inIsolationOccupationCloseDiscussSolution &AddressConcernsAlways SayThank You& ShowAppreciationKnowledgeableResourcefulProactiveServiceDefectAlwaysFollow theSunsetRuleRecreation

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Never Leave Someone Hanging
  2. Never Ignore & Avoid
  3. Follow Up
  4. Never Treat People as Transactions
  5. Exploring Needs
  6. Always Act as One
  7. Authentic Inclusive Connected
  8. Always Be on Stage
  9. Family
  10. Never Cold Transfer
  11. Never Overshare
  12. Empowered Unexpected Impactful
  13. Never Prioritize Tasks over Members
  14. Always Beat the Greet
  15. Always Be the Best Part of Each Member's Day
  16. Above & Beyond
  17. Standard
  18. Treat People as They Want To Be Treated
  19. Step Up to the Moment, Every Time
  20. Never Assume the Need
  21. Always Listen and Confirm
  22. Warmhearted Welcome
  23. Dreams
  24. Never Act in Isolation
  25. Occupation
  26. Close
  27. Discuss Solution & Address Concerns
  28. Always Say Thank You & Show Appreciation
  29. Knowledgeable Resourceful Proactive
  30. Service Defect
  31. Always Follow the Sunset Rule
  32. Recreation