OccupationEmpoweredUnexpectedImpactfulNeverColdTransferNeverAct inIsolationNeverIgnore& AvoidFamilyDiscussSolution &AddressConcernsWarmheartedWelcomeNeverAssumethe NeedNeverOvershareKnowledgeableResourcefulProactiveAuthenticInclusiveConnectedAlwaysAct asOneAlways SayThank You& ShowAppreciationStep Up totheMoment,Every TimeTreat Peopleas TheyWant To BeTreatedServiceDefectRecreationAlwaysFollow theSunsetRuleFollowUpStandardExploringNeedsAlwaysBeat theGreetAlwaysListen andConfirmAbove&BeyondNeverLeaveSomeoneHangingDreamsCloseAlwaysBe onStageAlways Bethe Best Partof EachMember'sDayNeverPrioritizeTasks overMembersNever TreatPeople asTransactionsOccupationEmpoweredUnexpectedImpactfulNeverColdTransferNeverAct inIsolationNeverIgnore& AvoidFamilyDiscussSolution &AddressConcernsWarmheartedWelcomeNeverAssumethe NeedNeverOvershareKnowledgeableResourcefulProactiveAuthenticInclusiveConnectedAlwaysAct asOneAlways SayThank You& ShowAppreciationStep Up totheMoment,Every TimeTreat Peopleas TheyWant To BeTreatedServiceDefectRecreationAlwaysFollow theSunsetRuleFollowUpStandardExploringNeedsAlwaysBeat theGreetAlwaysListen andConfirmAbove&BeyondNeverLeaveSomeoneHangingDreamsCloseAlwaysBe onStageAlways Bethe Best Partof EachMember'sDayNeverPrioritizeTasks overMembersNever TreatPeople asTransactions

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Occupation
  2. Empowered Unexpected Impactful
  3. Never Cold Transfer
  4. Never Act in Isolation
  5. Never Ignore & Avoid
  6. Family
  7. Discuss Solution & Address Concerns
  8. Warmhearted Welcome
  9. Never Assume the Need
  10. Never Overshare
  11. Knowledgeable Resourceful Proactive
  12. Authentic Inclusive Connected
  13. Always Act as One
  14. Always Say Thank You & Show Appreciation
  15. Step Up to the Moment, Every Time
  16. Treat People as They Want To Be Treated
  17. Service Defect
  18. Recreation
  19. Always Follow the Sunset Rule
  20. Follow Up
  21. Standard
  22. Exploring Needs
  23. Always Beat the Greet
  24. Always Listen and Confirm
  25. Above & Beyond
  26. Never Leave Someone Hanging
  27. Dreams
  28. Close
  29. Always Be on Stage
  30. Always Be the Best Part of Each Member's Day
  31. Never Prioritize Tasks over Members
  32. Never Treat People as Transactions