NeverColdTransferDreamsAlwaysBeat theGreetDiscussSolution &AddressConcernsAlwaysFollow theSunsetRuleNeverOvershareAlways SayThank You& ShowAppreciationNeverLeaveSomeoneHangingNeverAct inIsolationEmpoweredUnexpectedImpactfulKnowledgeableResourcefulProactiveServiceDefectAlwaysListen andConfirmAbove&BeyondNever TreatPeople asTransactionsNeverAssumethe NeedAlwaysBe onStageRecreationWarmheartedWelcomeAlways Bethe Best Partof EachMember'sDayCloseNeverIgnore& AvoidStep Up totheMoment,Every TimeStandardTreat Peopleas TheyWant To BeTreatedNeverPrioritizeTasks overMembersExploringNeedsAlwaysAct asOneOccupationFollowUpAuthenticInclusiveConnectedFamilyNeverColdTransferDreamsAlwaysBeat theGreetDiscussSolution &AddressConcernsAlwaysFollow theSunsetRuleNeverOvershareAlways SayThank You& ShowAppreciationNeverLeaveSomeoneHangingNeverAct inIsolationEmpoweredUnexpectedImpactfulKnowledgeableResourcefulProactiveServiceDefectAlwaysListen andConfirmAbove&BeyondNever TreatPeople asTransactionsNeverAssumethe NeedAlwaysBe onStageRecreationWarmheartedWelcomeAlways Bethe Best Partof EachMember'sDayCloseNeverIgnore& AvoidStep Up totheMoment,Every TimeStandardTreat Peopleas TheyWant To BeTreatedNeverPrioritizeTasks overMembersExploringNeedsAlwaysAct asOneOccupationFollowUpAuthenticInclusiveConnectedFamily

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Never Cold Transfer
  2. Dreams
  3. Always Beat the Greet
  4. Discuss Solution & Address Concerns
  5. Always Follow the Sunset Rule
  6. Never Overshare
  7. Always Say Thank You & Show Appreciation
  8. Never Leave Someone Hanging
  9. Never Act in Isolation
  10. Empowered Unexpected Impactful
  11. Knowledgeable Resourceful Proactive
  12. Service Defect
  13. Always Listen and Confirm
  14. Above & Beyond
  15. Never Treat People as Transactions
  16. Never Assume the Need
  17. Always Be on Stage
  18. Recreation
  19. Warmhearted Welcome
  20. Always Be the Best Part of Each Member's Day
  21. Close
  22. Never Ignore & Avoid
  23. Step Up to the Moment, Every Time
  24. Standard
  25. Treat People as They Want To Be Treated
  26. Never Prioritize Tasks over Members
  27. Exploring Needs
  28. Always Act as One
  29. Occupation
  30. Follow Up
  31. Authentic Inclusive Connected
  32. Family