CloseTreat Peopleas TheyWant To BeTreatedDiscussSolution &AddressConcernsStep Up totheMoment,Every TimeAlways Bethe Best Partof EachMember'sDayNeverAssumethe NeedExploringNeedsAlways SayThank You& ShowAppreciationAlwaysAct asOneKnowledgeableResourcefulProactiveNeverLeaveSomeoneHangingRecreationNeverAct inIsolationEmpoweredUnexpectedImpactfulServiceDefectNeverColdTransferStandardAbove&BeyondAlwaysListen andConfirmNeverIgnore& AvoidFamilyAlwaysFollow theSunsetRuleOccupationAuthenticInclusiveConnectedFollowUpDreamsNever TreatPeople asTransactionsAlwaysBe onStageWarmheartedWelcomeAlwaysBeat theGreetNeverPrioritizeTasks overMembersNeverOvershareCloseTreat Peopleas TheyWant To BeTreatedDiscussSolution &AddressConcernsStep Up totheMoment,Every TimeAlways Bethe Best Partof EachMember'sDayNeverAssumethe NeedExploringNeedsAlways SayThank You& ShowAppreciationAlwaysAct asOneKnowledgeableResourcefulProactiveNeverLeaveSomeoneHangingRecreationNeverAct inIsolationEmpoweredUnexpectedImpactfulServiceDefectNeverColdTransferStandardAbove&BeyondAlwaysListen andConfirmNeverIgnore& AvoidFamilyAlwaysFollow theSunsetRuleOccupationAuthenticInclusiveConnectedFollowUpDreamsNever TreatPeople asTransactionsAlwaysBe onStageWarmheartedWelcomeAlwaysBeat theGreetNeverPrioritizeTasks overMembersNeverOvershare

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close
  2. Treat People as They Want To Be Treated
  3. Discuss Solution & Address Concerns
  4. Step Up to the Moment, Every Time
  5. Always Be the Best Part of Each Member's Day
  6. Never Assume the Need
  7. Exploring Needs
  8. Always Say Thank You & Show Appreciation
  9. Always Act as One
  10. Knowledgeable Resourceful Proactive
  11. Never Leave Someone Hanging
  12. Recreation
  13. Never Act in Isolation
  14. Empowered Unexpected Impactful
  15. Service Defect
  16. Never Cold Transfer
  17. Standard
  18. Above & Beyond
  19. Always Listen and Confirm
  20. Never Ignore & Avoid
  21. Family
  22. Always Follow the Sunset Rule
  23. Occupation
  24. Authentic Inclusive Connected
  25. Follow Up
  26. Dreams
  27. Never Treat People as Transactions
  28. Always Be on Stage
  29. Warmhearted Welcome
  30. Always Beat the Greet
  31. Never Prioritize Tasks over Members
  32. Never Overshare