DiscussSolution &AddressConcernsNeverColdTransferTreat Peopleas TheyWant To BeTreatedAlwaysBeat theGreetNeverLeaveSomeoneHangingNeverIgnore& AvoidNeverPrioritizeTasks overMembersAlways Bethe Best Partof EachMember'sDayOccupationAlwaysAct asOneStep Up totheMoment,Every TimeAlwaysListen andConfirmAlwaysBe onStageDreamsFamilyFollowUpKnowledgeableResourcefulProactiveAlwaysFollow theSunsetRuleStandardRecreationNeverOvershareAbove&BeyondExploringNeedsWarmheartedWelcomeEmpoweredUnexpectedImpactfulAlways SayThank You& ShowAppreciationNever TreatPeople asTransactionsNeverAct inIsolationCloseServiceDefectNeverAssumethe NeedAuthenticInclusiveConnectedDiscussSolution &AddressConcernsNeverColdTransferTreat Peopleas TheyWant To BeTreatedAlwaysBeat theGreetNeverLeaveSomeoneHangingNeverIgnore& AvoidNeverPrioritizeTasks overMembersAlways Bethe Best Partof EachMember'sDayOccupationAlwaysAct asOneStep Up totheMoment,Every TimeAlwaysListen andConfirmAlwaysBe onStageDreamsFamilyFollowUpKnowledgeableResourcefulProactiveAlwaysFollow theSunsetRuleStandardRecreationNeverOvershareAbove&BeyondExploringNeedsWarmheartedWelcomeEmpoweredUnexpectedImpactfulAlways SayThank You& ShowAppreciationNever TreatPeople asTransactionsNeverAct inIsolationCloseServiceDefectNeverAssumethe NeedAuthenticInclusiveConnected

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discuss Solution & Address Concerns
  2. Never Cold Transfer
  3. Treat People as They Want To Be Treated
  4. Always Beat the Greet
  5. Never Leave Someone Hanging
  6. Never Ignore & Avoid
  7. Never Prioritize Tasks over Members
  8. Always Be the Best Part of Each Member's Day
  9. Occupation
  10. Always Act as One
  11. Step Up to the Moment, Every Time
  12. Always Listen and Confirm
  13. Always Be on Stage
  14. Dreams
  15. Family
  16. Follow Up
  17. Knowledgeable Resourceful Proactive
  18. Always Follow the Sunset Rule
  19. Standard
  20. Recreation
  21. Never Overshare
  22. Above & Beyond
  23. Exploring Needs
  24. Warmhearted Welcome
  25. Empowered Unexpected Impactful
  26. Always Say Thank You & Show Appreciation
  27. Never Treat People as Transactions
  28. Never Act in Isolation
  29. Close
  30. Service Defect
  31. Never Assume the Need
  32. Authentic Inclusive Connected