NeverAct inIsolationTreat Peopleas TheyWant To BeTreatedAuthenticInclusiveConnectedAbove&BeyondKnowledgeableResourcefulProactiveExploringNeedsNeverOvershareDiscussSolution &AddressConcernsStep Up totheMoment,Every TimeNeverIgnore& AvoidOccupationAlwaysListen andConfirmFollowUpAlwaysFollow theSunsetRuleAlwaysBeat theGreetStandardEmpoweredUnexpectedImpactfulCloseAlways SayThank You& ShowAppreciationNeverColdTransferAlways Bethe Best Partof EachMember'sDayAlwaysAct asOneAlwaysBe onStageNeverPrioritizeTasks overMembersDreamsWarmheartedWelcomeNeverAssumethe NeedFamilyNeverLeaveSomeoneHangingServiceDefectRecreationNever TreatPeople asTransactionsNeverAct inIsolationTreat Peopleas TheyWant To BeTreatedAuthenticInclusiveConnectedAbove&BeyondKnowledgeableResourcefulProactiveExploringNeedsNeverOvershareDiscussSolution &AddressConcernsStep Up totheMoment,Every TimeNeverIgnore& AvoidOccupationAlwaysListen andConfirmFollowUpAlwaysFollow theSunsetRuleAlwaysBeat theGreetStandardEmpoweredUnexpectedImpactfulCloseAlways SayThank You& ShowAppreciationNeverColdTransferAlways Bethe Best Partof EachMember'sDayAlwaysAct asOneAlwaysBe onStageNeverPrioritizeTasks overMembersDreamsWarmheartedWelcomeNeverAssumethe NeedFamilyNeverLeaveSomeoneHangingServiceDefectRecreationNever TreatPeople asTransactions

Member Experience Trivia - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Never Act in Isolation
  2. Treat People as They Want To Be Treated
  3. Authentic Inclusive Connected
  4. Above & Beyond
  5. Knowledgeable Resourceful Proactive
  6. Exploring Needs
  7. Never Overshare
  8. Discuss Solution & Address Concerns
  9. Step Up to the Moment, Every Time
  10. Never Ignore & Avoid
  11. Occupation
  12. Always Listen and Confirm
  13. Follow Up
  14. Always Follow the Sunset Rule
  15. Always Beat the Greet
  16. Standard
  17. Empowered Unexpected Impactful
  18. Close
  19. Always Say Thank You & Show Appreciation
  20. Never Cold Transfer
  21. Always Be the Best Part of Each Member's Day
  22. Always Act as One
  23. Always Be on Stage
  24. Never Prioritize Tasks over Members
  25. Dreams
  26. Warmhearted Welcome
  27. Never Assume the Need
  28. Family
  29. Never Leave Someone Hanging
  30. Service Defect
  31. Recreation
  32. Never Treat People as Transactions