Turncustomer'sdayaroundHoldmusicHaving aseparateconversationinbackgroundKids/pets inbackgroundNoreadytimedrivingtranslatorAssist isconfusedMakecustomerlaughIVTClaimsquestionNonpaycancelreinstatementRenter'sPHAMentionFloPHAtransfertransferisclosedAcknowledgeloyalty levelAt thedealershipUnlisteddriverdiscoveredSnapshotfeeMailout aformautopay"You tookmoneyout of myaccount"Caller usesrandomname foryouCPTwarmtransferSincerethank youfromcustomerNewcarHomeowner'sPHAWalkthroughtechnologyissueCorrecttimecardPolicyreview<3minutecallExplaincoveragesFlorida/Texasrenewal wentupCompletea CRAofferSnapshotteam can'tpick up"Consultantnot trainedon speciallinesproducts"RareguidelineRefer customerto outsidesource (i.e.ProgressiveLeasing)SpeciallinestransferDisconnectnoteUnderwritingnoteConvolutedstory to askfor simplerequestContactassistTurncustomer'sdayaroundHoldmusicHaving aseparateconversationinbackgroundKids/pets inbackgroundNoreadytimedrivingtranslatorAssist isconfusedMakecustomerlaughIVTClaimsquestionNonpaycancelreinstatementRenter'sPHAMentionFloPHAtransfertransferisclosedAcknowledgeloyalty levelAt thedealershipUnlisteddriverdiscoveredSnapshotfeeMailout aformautopay"You tookmoneyout of myaccount"Caller usesrandomname foryouCPTwarmtransferSincerethank youfromcustomerNewcarHomeowner'sPHAWalkthroughtechnologyissueCorrecttimecardPolicyreview<3minutecallExplaincoveragesFlorida/Texasrenewal wentupCompletea CRAofferSnapshotteam can'tpick up"Consultantnot trainedon speciallinesproducts"RareguidelineRefer customerto outsidesource (i.e.ProgressiveLeasing)SpeciallinestransferDisconnectnoteUnderwritingnoteConvolutedstory to askfor simplerequestContactassist

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turn customer's day around
  2. Hold music
  3. Having a separate conversation in background
  4. Kids/pets in background
  5. No ready time
  6. driving
  7. translator
  8. Assist is confused
  9. Make customer laugh
  10. IVT
  11. Claims question
  12. Nonpay cancel reinstatement
  13. Renter's PHA
  14. Mention Flo
  15. PHA transfer
  16. transfer is closed
  17. Acknowledge loyalty level
  18. At the dealership
  19. Unlisted driver discovered
  20. Snapshot fee
  21. Mail out a form
  22. autopay
  23. "You took money out of my account"
  24. Caller uses random name for you
  25. CPT warm transfer
  26. Sincere thank you from customer
  27. New car
  28. Homeowner's PHA
  29. Walk through technology issue
  30. Correct time card
  31. Policy review
  32. <3 minute call
  33. Explain coverages
  34. Florida/Texas renewal went up
  35. Complete a CRA offer
  36. Snapshot team can't pick up
  37. "Consultant not trained on special lines products"
  38. Rare guideline
  39. Refer customer to outside source (i.e. Progressive Leasing)
  40. Special lines transfer
  41. Disconnect note
  42. Underwriting note
  43. Convoluted story to ask for simple request
  44. Contact assist