HoldmusicConvolutedstory to askfor simplerequesttranslatorHomeowner'sPHAautopayWalkthroughtechnologyissueFlorida/Texasrenewal wentupHaving aseparateconversationinbackgroundExplaincoveragesTurncustomer'sdayaroundtransferisclosedKids/pets inbackgroundCompletea CRAoffer"Consultantnot trainedon speciallinesproducts"RareguidelineMentionFloUnderwritingnoteNonpaycancelreinstatementRenter'sPHA"You tookmoneyout of myaccount"Caller usesrandomname foryouAssist isconfusedMakecustomerlaughClaimsquestionCorrecttimecard<3minutecallRefer customerto outsidesource (i.e.ProgressiveLeasing)CPTwarmtransferdrivingUnlisteddriverdiscoveredMailout aformDisconnectnoteAt thedealershipAcknowledgeloyalty levelContactassistPHAtransferIVTNewcarSnapshotfeeNoreadytimePolicyreviewSnapshotteam can'tpick upSincerethank youfromcustomerSpeciallinestransferHoldmusicConvolutedstory to askfor simplerequesttranslatorHomeowner'sPHAautopayWalkthroughtechnologyissueFlorida/Texasrenewal wentupHaving aseparateconversationinbackgroundExplaincoveragesTurncustomer'sdayaroundtransferisclosedKids/pets inbackgroundCompletea CRAoffer"Consultantnot trainedon speciallinesproducts"RareguidelineMentionFloUnderwritingnoteNonpaycancelreinstatementRenter'sPHA"You tookmoneyout of myaccount"Caller usesrandomname foryouAssist isconfusedMakecustomerlaughClaimsquestionCorrecttimecard<3minutecallRefer customerto outsidesource (i.e.ProgressiveLeasing)CPTwarmtransferdrivingUnlisteddriverdiscoveredMailout aformDisconnectnoteAt thedealershipAcknowledgeloyalty levelContactassistPHAtransferIVTNewcarSnapshotfeeNoreadytimePolicyreviewSnapshotteam can'tpick upSincerethank youfromcustomerSpeciallinestransfer

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold music
  2. Convoluted story to ask for simple request
  3. translator
  4. Homeowner's PHA
  5. autopay
  6. Walk through technology issue
  7. Florida/Texas renewal went up
  8. Having a separate conversation in background
  9. Explain coverages
  10. Turn customer's day around
  11. transfer is closed
  12. Kids/pets in background
  13. Complete a CRA offer
  14. "Consultant not trained on special lines products"
  15. Rare guideline
  16. Mention Flo
  17. Underwriting note
  18. Nonpay cancel reinstatement
  19. Renter's PHA
  20. "You took money out of my account"
  21. Caller uses random name for you
  22. Assist is confused
  23. Make customer laugh
  24. Claims question
  25. Correct time card
  26. <3 minute call
  27. Refer customer to outside source (i.e. Progressive Leasing)
  28. CPT warm transfer
  29. driving
  30. Unlisted driver discovered
  31. Mail out a form
  32. Disconnect note
  33. At the dealership
  34. Acknowledge loyalty level
  35. Contact assist
  36. PHA transfer
  37. IVT
  38. New car
  39. Snapshot fee
  40. No ready time
  41. Policy review
  42. Snapshot team can't pick up
  43. Sincere thank you from customer
  44. Special lines transfer