Florida/Texasrenewal wentupClaimsquestionRefer customerto outsidesource (i.e.ProgressiveLeasing)Sincerethank youfromcustomerAssist isconfusedPolicyreviewRareguidelineAcknowledgeloyalty levelHomeowner'sPHA transferIVTtransferRenter'sPHAtransferdrivingNonpaymentcancelreinstatementCompletea CRAofferMailout aformautopayCustomerrenews(AFR)CPTwarmtransferSet upOLSMentionFlo/Dr.RickNewcarBillingbreakdownTurncustomer'sdayaroundCaller usesrandomname foryou<3minutecallSnapshotteam can'tpick uptransferisclosedMakecustomerlaughNoreadytimeExplaincoveragesDisconnectnoteHaving aseparateconversationinbackgroundSpeciallinestransferContactassistCorrecttimecardConvolutedstory to askfor simplerequest"Consultantnot trainedon speciallinesproducts"SnapshotfeeUnlisteddriverdiscoveredtranslatorAddressupdateUnderwritingnoteHoldmusicCurrentlyat thedealershipFlorida/Texasrenewal wentupClaimsquestionRefer customerto outsidesource (i.e.ProgressiveLeasing)Sincerethank youfromcustomerAssist isconfusedPolicyreviewRareguidelineAcknowledgeloyalty levelHomeowner'sPHA transferIVTtransferRenter'sPHAtransferdrivingNonpaymentcancelreinstatementCompletea CRAofferMailout aformautopayCustomerrenews(AFR)CPTwarmtransferSet upOLSMentionFlo/Dr.RickNewcarBillingbreakdownTurncustomer'sdayaroundCaller usesrandomname foryou<3minutecallSnapshotteam can'tpick uptransferisclosedMakecustomerlaughNoreadytimeExplaincoveragesDisconnectnoteHaving aseparateconversationinbackgroundSpeciallinestransferContactassistCorrecttimecardConvolutedstory to askfor simplerequest"Consultantnot trainedon speciallinesproducts"SnapshotfeeUnlisteddriverdiscoveredtranslatorAddressupdateUnderwritingnoteHoldmusicCurrentlyat thedealership

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Florida/Texas renewal went up
  2. Claims question
  3. Refer customer to outside source (i.e. Progressive Leasing)
  4. Sincere thank you from customer
  5. Assist is confused
  6. Policy review
  7. Rare guideline
  8. Acknowledge loyalty level
  9. Homeowner's PHA transfer
  10. IVT transfer
  11. Renter's PHA transfer
  12. driving
  13. Nonpayment cancel reinstatement
  14. Complete a CRA offer
  15. Mail out a form
  16. autopay
  17. Customer renews (AFR)
  18. CPT warm transfer
  19. Set up OLS
  20. Mention Flo/Dr.Rick
  21. New car
  22. Billing breakdown
  23. Turn customer's day around
  24. Caller uses random name for you
  25. <3 minute call
  26. Snapshot team can't pick up
  27. transfer is closed
  28. Make customer laugh
  29. No ready time
  30. Explain coverages
  31. Disconnect note
  32. Having a separate conversation in background
  33. Special lines transfer
  34. Contact assist
  35. Correct time card
  36. Convoluted story to ask for simple request
  37. "Consultant not trained on special lines products"
  38. Snapshot fee
  39. Unlisted driver discovered
  40. translator
  41. Address update
  42. Underwriting note
  43. Hold music
  44. Currently at the dealership