Talk to acustomerfromTexasDeescalatecallTake 30calls in1 dayUpdatenewinformation100%QualityscorePerfectattendacefor 1 weekUpdatenewinformationReadTCPAscriptTalk to acustomerfrom Ohio100%QualityscoreTalk to acustomerwith yournameDosomethingto help ateammatehandletime 6 minor underhandletime 6minutes orundertalk toauth userand notatecorrectlySharebestpracticewith teamTake 30calls in1 dayDeescalatecallCustomersaid youdid a goodjob!Complimentcall!Use anempathystatementwith acustomerComplimentcallReadTCPAscriptPerfectattendancefor 1 weekTalk to acustomerfromTexasDeescalatecallTake 30calls in1 dayUpdatenewinformation100%QualityscorePerfectattendacefor 1 weekUpdatenewinformationReadTCPAscriptTalk to acustomerfrom Ohio100%QualityscoreTalk to acustomerwith yournameDosomethingto help ateammatehandletime 6 minor underhandletime 6minutes orundertalk toauth userand notatecorrectlySharebestpracticewith teamTake 30calls in1 dayDeescalatecallCustomersaid youdid a goodjob!Complimentcall!Use anempathystatementwith acustomerComplimentcallReadTCPAscriptPerfectattendancefor 1 week

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk to a customer from Texas
  2. Deescalate call
  3. Take 30 calls in 1 day
  4. Update new information
  5. 100% Quality score
  6. Perfect attendace for 1 week
  7. Update new information
  8. Read TCPA script
  9. Talk to a customer from Ohio
  10. 100% Quality score
  11. Talk to a customer with your name
  12. Do something to help a teammate
  13. handle time 6 min or under
  14. handle time 6 minutes or under
  15. talk to auth user and notate correctly
  16. Share best practice with team
  17. Take 30 calls in 1 day
  18. Deescalate call
  19. Customer said you did a good job!
  20. Compliment call!
  21. Use an empathy statement with a customer
  22. Compliment call
  23. Read TCPA script
  24. Perfect attendance for 1 week