Deescalatecalltalk toauth userand notatecorrectlyUpdatenewinformationReadTCPAscriptTalk to acustomerfromTexasTalk to acustomerfrom OhioDosomethingto help ateammateSharebestpracticewith teamhandletime 6 minor underTalk to acustomerwith yournameComplimentcall!ReadTCPAscript100%QualityscoreTake 30calls in1 day100%QualityscorePerfectattendacefor 1 weekPerfectattendancefor 1 weekUse anempathystatementwith acustomerDeescalatecallCustomersaid youdid a goodjob!Complimentcallhandletime 6minutes orunderUpdatenewinformationTake 30calls in1 dayDeescalatecalltalk toauth userand notatecorrectlyUpdatenewinformationReadTCPAscriptTalk to acustomerfromTexasTalk to acustomerfrom OhioDosomethingto help ateammateSharebestpracticewith teamhandletime 6 minor underTalk to acustomerwith yournameComplimentcall!ReadTCPAscript100%QualityscoreTake 30calls in1 day100%QualityscorePerfectattendacefor 1 weekPerfectattendancefor 1 weekUse anempathystatementwith acustomerDeescalatecallCustomersaid youdid a goodjob!Complimentcallhandletime 6minutes orunderUpdatenewinformationTake 30calls in1 day

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalate call
  2. talk to auth user and notate correctly
  3. Update new information
  4. Read TCPA script
  5. Talk to a customer from Texas
  6. Talk to a customer from Ohio
  7. Do something to help a teammate
  8. Share best practice with team
  9. handle time 6 min or under
  10. Talk to a customer with your name
  11. Compliment call!
  12. Read TCPA script
  13. 100% Quality score
  14. Take 30 calls in 1 day
  15. 100% Quality score
  16. Perfect attendace for 1 week
  17. Perfect attendance for 1 week
  18. Use an empathy statement with a customer
  19. Deescalate call
  20. Customer said you did a good job!
  21. Compliment call
  22. handle time 6 minutes or under
  23. Update new information
  24. Take 30 calls in 1 day