Take 30calls in1 daySharebestpracticewith teamReadTCPAscriptUpdatenewinformationTalk to acustomerfromTexasDeescalatecallDosomethingto help ateammatetalk toauth userand notatecorrectlyPerfectattendancefor 1 weekTake 30calls in1 dayCustomersaid youdid a goodjob!handletime 6 minor under100%Qualityscorehandletime 6minutes orunderTalk to acustomerfrom OhioUpdatenewinformationComplimentcall!ReadTCPAscriptTalk to acustomerwith yournameUse anempathystatementwith acustomerPerfectattendacefor 1 week100%QualityscoreDeescalatecallComplimentcallTake 30calls in1 daySharebestpracticewith teamReadTCPAscriptUpdatenewinformationTalk to acustomerfromTexasDeescalatecallDosomethingto help ateammatetalk toauth userand notatecorrectlyPerfectattendancefor 1 weekTake 30calls in1 dayCustomersaid youdid a goodjob!handletime 6 minor under100%Qualityscorehandletime 6minutes orunderTalk to acustomerfrom OhioUpdatenewinformationComplimentcall!ReadTCPAscriptTalk to acustomerwith yournameUse anempathystatementwith acustomerPerfectattendacefor 1 week100%QualityscoreDeescalatecallComplimentcall

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take 30 calls in 1 day
  2. Share best practice with team
  3. Read TCPA script
  4. Update new information
  5. Talk to a customer from Texas
  6. Deescalate call
  7. Do something to help a teammate
  8. talk to auth user and notate correctly
  9. Perfect attendance for 1 week
  10. Take 30 calls in 1 day
  11. Customer said you did a good job!
  12. handle time 6 min or under
  13. 100% Quality score
  14. handle time 6 minutes or under
  15. Talk to a customer from Ohio
  16. Update new information
  17. Compliment call!
  18. Read TCPA script
  19. Talk to a customer with your name
  20. Use an empathy statement with a customer
  21. Perfect attendace for 1 week
  22. 100% Quality score
  23. Deescalate call
  24. Compliment call