Use anempathystatementwith acustomerCustomersaid youdid a goodjob!Talk to acustomerfrom OhioUpdatenewinformationPerfectattendancefor 1 weekDeescalatecallDeescalatecallTake 30calls in1 dayReadTCPAscriptComplimentcalltalk toauth userand notatecorrectlyTalk to acustomerwith yournameUpdatenewinformationComplimentcall!100%QualityscoreTake 30calls in1 day100%QualityscoreTalk to acustomerfromTexashandletime 6 minor underReadTCPAscriptSharebestpracticewith teamPerfectattendacefor 1 weekhandletime 6minutes orunderDosomethingto help ateammateUse anempathystatementwith acustomerCustomersaid youdid a goodjob!Talk to acustomerfrom OhioUpdatenewinformationPerfectattendancefor 1 weekDeescalatecallDeescalatecallTake 30calls in1 dayReadTCPAscriptComplimentcalltalk toauth userand notatecorrectlyTalk to acustomerwith yournameUpdatenewinformationComplimentcall!100%QualityscoreTake 30calls in1 day100%QualityscoreTalk to acustomerfromTexashandletime 6 minor underReadTCPAscriptSharebestpracticewith teamPerfectattendacefor 1 weekhandletime 6minutes orunderDosomethingto help ateammate

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use an empathy statement with a customer
  2. Customer said you did a good job!
  3. Talk to a customer from Ohio
  4. Update new information
  5. Perfect attendance for 1 week
  6. Deescalate call
  7. Deescalate call
  8. Take 30 calls in 1 day
  9. Read TCPA script
  10. Compliment call
  11. talk to auth user and notate correctly
  12. Talk to a customer with your name
  13. Update new information
  14. Compliment call!
  15. 100% Quality score
  16. Take 30 calls in 1 day
  17. 100% Quality score
  18. Talk to a customer from Texas
  19. handle time 6 min or under
  20. Read TCPA script
  21. Share best practice with team
  22. Perfect attendace for 1 week
  23. handle time 6 minutes or under
  24. Do something to help a teammate