DeescalatecallComplimentcallReadTCPAscriptDeescalatecallPerfectattendacefor 1 week100%QualityscoreComplimentcall!Talk to acustomerfromTexastalk toauth userand notatecorrectlyTalk to acustomerfrom OhioSharebestpracticewith teamUpdatenewinformationCustomersaid youdid a goodjob!Perfectattendancefor 1 weekUpdatenewinformationhandletime 6 minor underReadTCPAscriptDosomethingto help ateammateTalk to acustomerwith yournameTake 30calls in1 dayUse anempathystatementwith acustomerhandletime 6minutes orunder100%QualityscoreTake 30calls in1 dayDeescalatecallComplimentcallReadTCPAscriptDeescalatecallPerfectattendacefor 1 week100%QualityscoreComplimentcall!Talk to acustomerfromTexastalk toauth userand notatecorrectlyTalk to acustomerfrom OhioSharebestpracticewith teamUpdatenewinformationCustomersaid youdid a goodjob!Perfectattendancefor 1 weekUpdatenewinformationhandletime 6 minor underReadTCPAscriptDosomethingto help ateammateTalk to acustomerwith yournameTake 30calls in1 dayUse anempathystatementwith acustomerhandletime 6minutes orunder100%QualityscoreTake 30calls in1 day

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalate call
  2. Compliment call
  3. Read TCPA script
  4. Deescalate call
  5. Perfect attendace for 1 week
  6. 100% Quality score
  7. Compliment call!
  8. Talk to a customer from Texas
  9. talk to auth user and notate correctly
  10. Talk to a customer from Ohio
  11. Share best practice with team
  12. Update new information
  13. Customer said you did a good job!
  14. Perfect attendance for 1 week
  15. Update new information
  16. handle time 6 min or under
  17. Read TCPA script
  18. Do something to help a teammate
  19. Talk to a customer with your name
  20. Take 30 calls in 1 day
  21. Use an empathy statement with a customer
  22. handle time 6 minutes or under
  23. 100% Quality score
  24. Take 30 calls in 1 day