Take 30calls in1 dayReadTCPAscripttalk toauth userand notatecorrectlyhandletime 6minutes orunderUpdatenewinformationComplimentcall100%QualityscoreTake 30calls in1 dayhandletime 6 minor underSharebestpracticewith teamUse anempathystatementwith acustomerReadTCPAscriptDosomethingto help ateammateDeescalatecallUpdatenewinformationComplimentcall!Perfectattendacefor 1 weekTalk to acustomerfromTexasCustomersaid youdid a goodjob!Talk to acustomerwith yournameTalk to acustomerfrom OhioDeescalatecall100%QualityscorePerfectattendancefor 1 weekTake 30calls in1 dayReadTCPAscripttalk toauth userand notatecorrectlyhandletime 6minutes orunderUpdatenewinformationComplimentcall100%QualityscoreTake 30calls in1 dayhandletime 6 minor underSharebestpracticewith teamUse anempathystatementwith acustomerReadTCPAscriptDosomethingto help ateammateDeescalatecallUpdatenewinformationComplimentcall!Perfectattendacefor 1 weekTalk to acustomerfromTexasCustomersaid youdid a goodjob!Talk to acustomerwith yournameTalk to acustomerfrom OhioDeescalatecall100%QualityscorePerfectattendancefor 1 week

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Take 30 calls in 1 day
  2. Read TCPA script
  3. talk to auth user and notate correctly
  4. handle time 6 minutes or under
  5. Update new information
  6. Compliment call
  7. 100% Quality score
  8. Take 30 calls in 1 day
  9. handle time 6 min or under
  10. Share best practice with team
  11. Use an empathy statement with a customer
  12. Read TCPA script
  13. Do something to help a teammate
  14. Deescalate call
  15. Update new information
  16. Compliment call!
  17. Perfect attendace for 1 week
  18. Talk to a customer from Texas
  19. Customer said you did a good job!
  20. Talk to a customer with your name
  21. Talk to a customer from Ohio
  22. Deescalate call
  23. 100% Quality score
  24. Perfect attendance for 1 week