(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"But I haven't made a claim this year"
Customer doesn't know car model on manual search
"Can you send a hard copy?"
System issues
Log a complaint
Renewal quote £3000+
Adding conviction or penalty
Customer swearing
Flow customer
Declined TOV
Expecting a cheap quote to insure their son/daughter
"I reset my password and still can't login online"