Calls in for aerror butmakes youask what theerror is"I alreadyrestarted/clearedmy cache"Calls backfor samesolutionwithin samedayRep:Kahn,Koziarz,Kocianic, orOslanceOutlook:How do IShare aMailbox?ForgotPasswordaftervacationDoes notknowtheir SR#states thatIssue wasresolved prior,but does notknow when orhowProvidesasset tagfor themonitor"But MyCoWorkerHasAccess"I'm not techsavvy/,computerliterareBelievesthey are anexception tothe rule orupgradeStates workhas not beendone, butforgot tosubmit SR"Do I haveto be onthe phonefor this?""I have aQuick &/orSimpleQuestion""Can youjust installit for me?""Do I haveto do thisall thetime?"Ask acomplexQuestion.Answerswith"Yes"Has had anissue formonths, butnow its arush"I Havealwaysdone itthis way"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Calls in for anupdate on anSR submitwithin the lastfew hoursSolved Issue byRebooting/cacheclearing"I have to goto a meetingsoon.""How Longwill this take?"Calls in for aerror butmakes youask what theerror is"I alreadyrestarted/clearedmy cache"Calls backfor samesolutionwithin samedayRep:Kahn,Koziarz,Kocianic, orOslanceOutlook:How do IShare aMailbox?ForgotPasswordaftervacationDoes notknowtheir SR#states thatIssue wasresolved prior,but does notknow when orhowProvidesasset tagfor themonitor"But MyCoWorkerHasAccess"I'm not techsavvy/,computerliterareBelievesthey are anexception tothe rule orupgradeStates workhas not beendone, butforgot tosubmit SR"Do I haveto be onthe phonefor this?""I have aQuick &/orSimpleQuestion""Can youjust installit for me?""Do I haveto do thisall thetime?"Ask acomplexQuestion.Answerswith"Yes"Has had anissue formonths, butnow its arush"I Havealwaysdone itthis way"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Calls in for anupdate on anSR submitwithin the lastfew hoursSolved Issue byRebooting/cacheclearing"I have to goto a meetingsoon.""How Longwill this take?"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Calls in for a error but makes you ask what the error is
  2. "I already restarted/cleared my cache"
  3. Calls back for same solution within same day
  4. Rep: Kahn, Koziarz, Kocianic, or Oslance
  5. Outlook: How do I Share a Mailbox?
  6. Forgot Password after vacation
  7. Does not know their SR#
  8. states that Issue was resolved prior, but does not know when or how
  9. Provides asset tag for the monitor
  10. "But My CoWorker Has Access"
  11. I'm not tech savvy/,computer literare
  12. Believes they are an exception to the rule or upgrade
  13. States work has not been done, but forgot to submit SR
  14. "Do I have to be on the phone for this?"
  15. "I have a Quick &/or Simple Question"
  16. "Can you just install it for me?"
  17. "Do I have to do this all the time?"
  18. Ask a complex Question. Answers with"Yes"
  19. Has had an issue for months, but now its a rush
  20. "I Have always done it this way"
  21. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  22. Calls in for an update on an SR submit within the last few hours
  23. Solved Issue by Rebooting/cache clearing
  24. "I have to go to a meeting soon." "How Long will this take?"