states thatIssue wasresolved prior,but does notknow when orhowCalls backfor samesolutionwithin sameday"I alreadyrestarted/clearedmy cache""I Havealwaysdone itthis way"Does notknowtheir SR#"Do I haveto be onthe phonefor this?"Providesasset tagfor themonitorCalls in for anupdate on anSR submitwithin the lastfew hoursCalls in for aerror butmakes youask what theerror isSolved Issue byRebooting/cacheclearingHas had anissue formonths, butnow its arushBelievesthey are anexception tothe rule orupgradeSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Ask acomplexQuestion.Answerswith"Yes""But MyCoWorkerHasAccess""I have to goto a meetingsoon.""How Longwill this take?"Outlook:How do IShare aMailbox?Rep:Kahn,Koziarz,Kocianic, orOslanceForgotPasswordaftervacation"Do I haveto do thisall thetime?"I'm not techsavvy/,computerliterareStates workhas not beendone, butforgot tosubmit SR"I have aQuick &/orSimpleQuestion""Can youjust installit for me?"states thatIssue wasresolved prior,but does notknow when orhowCalls backfor samesolutionwithin sameday"I alreadyrestarted/clearedmy cache""I Havealwaysdone itthis way"Does notknowtheir SR#"Do I haveto be onthe phonefor this?"Providesasset tagfor themonitorCalls in for anupdate on anSR submitwithin the lastfew hoursCalls in for aerror butmakes youask what theerror isSolved Issue byRebooting/cacheclearingHas had anissue formonths, butnow its arushBelievesthey are anexception tothe rule orupgradeSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Ask acomplexQuestion.Answerswith"Yes""But MyCoWorkerHasAccess""I have to goto a meetingsoon.""How Longwill this take?"Outlook:How do IShare aMailbox?Rep:Kahn,Koziarz,Kocianic, orOslanceForgotPasswordaftervacation"Do I haveto do thisall thetime?"I'm not techsavvy/,computerliterareStates workhas not beendone, butforgot tosubmit SR"I have aQuick &/orSimpleQuestion""Can youjust installit for me?"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. states that Issue was resolved prior, but does not know when or how
  2. Calls back for same solution within same day
  3. "I already restarted/cleared my cache"
  4. "I Have always done it this way"
  5. Does not know their SR#
  6. "Do I have to be on the phone for this?"
  7. Provides asset tag for the monitor
  8. Calls in for an update on an SR submit within the last few hours
  9. Calls in for a error but makes you ask what the error is
  10. Solved Issue by Rebooting/cache clearing
  11. Has had an issue for months, but now its a rush
  12. Believes they are an exception to the rule or upgrade
  13. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  14. Ask a complex Question. Answers with"Yes"
  15. "But My CoWorker Has Access"
  16. "I have to go to a meeting soon." "How Long will this take?"
  17. Outlook: How do I Share a Mailbox?
  18. Rep: Kahn, Koziarz, Kocianic, or Oslance
  19. Forgot Password after vacation
  20. "Do I have to do this all the time?"
  21. I'm not tech savvy/,computer literare
  22. States work has not been done, but forgot to submit SR
  23. "I have a Quick &/or Simple Question"
  24. "Can you just install it for me?"