States workhas not beendone, butforgot tosubmit SR"I have aQuick &/orSimpleQuestion"Ask acomplexQuestion.Answerswith"Yes"I'm not techsavvy/,computerliterareDoes notknowtheir SR#Providesasset tagfor themonitorSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I alreadyrestarted/clearedmy cache""I Havealwaysdone itthis way"Has had anissue formonths, butnow its arushCalls in for aerror butmakes youask what theerror is"But MyCoWorkerHasAccess""I have to goto a meetingsoon.""How Longwill this take?"Rep:Kahn,Koziarz,Kocianic, orOslanceSolved Issue byRebooting/cacheclearing"Do I haveto do thisall thetime?"Outlook:How do IShare aMailbox?states thatIssue wasresolved prior,but does notknow when orhow"Can youjust installit for me?"Calls backfor samesolutionwithin sameday"Do I haveto be onthe phonefor this?"ForgotPasswordaftervacationBelievesthey are anexception tothe rule orupgradeCalls in for anupdate on anSR submitwithin the lastfew hoursStates workhas not beendone, butforgot tosubmit SR"I have aQuick &/orSimpleQuestion"Ask acomplexQuestion.Answerswith"Yes"I'm not techsavvy/,computerliterareDoes notknowtheir SR#Providesasset tagfor themonitorSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"I alreadyrestarted/clearedmy cache""I Havealwaysdone itthis way"Has had anissue formonths, butnow its arushCalls in for aerror butmakes youask what theerror is"But MyCoWorkerHasAccess""I have to goto a meetingsoon.""How Longwill this take?"Rep:Kahn,Koziarz,Kocianic, orOslanceSolved Issue byRebooting/cacheclearing"Do I haveto do thisall thetime?"Outlook:How do IShare aMailbox?states thatIssue wasresolved prior,but does notknow when orhow"Can youjust installit for me?"Calls backfor samesolutionwithin sameday"Do I haveto be onthe phonefor this?"ForgotPasswordaftervacationBelievesthey are anexception tothe rule orupgradeCalls in for anupdate on anSR submitwithin the lastfew hours

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. States work has not been done, but forgot to submit SR
  2. "I have a Quick &/or Simple Question"
  3. Ask a complex Question. Answers with"Yes"
  4. I'm not tech savvy/,computer literare
  5. Does not know their SR#
  6. Provides asset tag for the monitor
  7. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  8. "I already restarted/cleared my cache"
  9. "I Have always done it this way"
  10. Has had an issue for months, but now its a rush
  11. Calls in for a error but makes you ask what the error is
  12. "But My CoWorker Has Access"
  13. "I have to go to a meeting soon." "How Long will this take?"
  14. Rep: Kahn, Koziarz, Kocianic, or Oslance
  15. Solved Issue by Rebooting/cache clearing
  16. "Do I have to do this all the time?"
  17. Outlook: How do I Share a Mailbox?
  18. states that Issue was resolved prior, but does not know when or how
  19. "Can you just install it for me?"
  20. Calls back for same solution within same day
  21. "Do I have to be on the phone for this?"
  22. Forgot Password after vacation
  23. Believes they are an exception to the rule or upgrade
  24. Calls in for an update on an SR submit within the last few hours