ForgotPasswordaftervacationCalls backfor samesolutionwithin sameday"Do I haveto do thisall thetime?"Does notknowtheir SR#"I alreadyrestarted/clearedmy cache"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Has had anissue formonths, butnow its arush"I Havealwaysdone itthis way"Solved Issue byRebooting/cacheclearingAsk acomplexQuestion.Answerswith"Yes"Calls in for aerror butmakes youask what theerror is"I have to goto a meetingsoon.""How Longwill this take?"Outlook:How do IShare aMailbox?"Do I haveto be onthe phonefor this?"states thatIssue wasresolved prior,but does notknow when orhow"But MyCoWorkerHasAccess"I'm not techsavvy/,computerliterareCalls in for anupdate on anSR submitwithin the lastfew hoursRep:Kahn,Koziarz,Kocianic, orOslance"I have aQuick &/orSimpleQuestion"States workhas not beendone, butforgot tosubmit SRProvidesasset tagfor themonitorBelievesthey are anexception tothe rule orupgrade"Can youjust installit for me?"ForgotPasswordaftervacationCalls backfor samesolutionwithin sameday"Do I haveto do thisall thetime?"Does notknowtheir SR#"I alreadyrestarted/clearedmy cache"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Has had anissue formonths, butnow its arush"I Havealwaysdone itthis way"Solved Issue byRebooting/cacheclearingAsk acomplexQuestion.Answerswith"Yes"Calls in for aerror butmakes youask what theerror is"I have to goto a meetingsoon.""How Longwill this take?"Outlook:How do IShare aMailbox?"Do I haveto be onthe phonefor this?"states thatIssue wasresolved prior,but does notknow when orhow"But MyCoWorkerHasAccess"I'm not techsavvy/,computerliterareCalls in for anupdate on anSR submitwithin the lastfew hoursRep:Kahn,Koziarz,Kocianic, orOslance"I have aQuick &/orSimpleQuestion"States workhas not beendone, butforgot tosubmit SRProvidesasset tagfor themonitorBelievesthey are anexception tothe rule orupgrade"Can youjust installit for me?"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Forgot Password after vacation
  2. Calls back for same solution within same day
  3. "Do I have to do this all the time?"
  4. Does not know their SR#
  5. "I already restarted/cleared my cache"
  6. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  7. Has had an issue for months, but now its a rush
  8. "I Have always done it this way"
  9. Solved Issue by Rebooting/cache clearing
  10. Ask a complex Question. Answers with"Yes"
  11. Calls in for a error but makes you ask what the error is
  12. "I have to go to a meeting soon." "How Long will this take?"
  13. Outlook: How do I Share a Mailbox?
  14. "Do I have to be on the phone for this?"
  15. states that Issue was resolved prior, but does not know when or how
  16. "But My CoWorker Has Access"
  17. I'm not tech savvy/,computer literare
  18. Calls in for an update on an SR submit within the last few hours
  19. Rep: Kahn, Koziarz, Kocianic, or Oslance
  20. "I have a Quick &/or Simple Question"
  21. States work has not been done, but forgot to submit SR
  22. Provides asset tag for the monitor
  23. Believes they are an exception to the rule or upgrade
  24. "Can you just install it for me?"