Calls in for anupdate on anSR submitwithin the lastfew hoursStates workhas not beendone, butforgot tosubmit SRCalls in for aerror butmakes youask what theerror isForgotPasswordaftervacationSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Do I haveto be onthe phonefor this?"Calls backfor samesolutionwithin sameday"Can youjust installit for me?"Providesasset tagfor themonitorAsk acomplexQuestion.Answerswith"Yes""I alreadyrestarted/clearedmy cache"Has had anissue formonths, butnow its arushBelievesthey are anexception tothe rule orupgradeOutlook:How do IShare aMailbox?"I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way"I'm not techsavvy/,computerliterareDoes notknowtheir SR#Solved Issue byRebooting/cacheclearing"But MyCoWorkerHasAccess""I have aQuick &/orSimpleQuestion"Rep:Kahn,Koziarz,Kocianic, orOslance"Do I haveto do thisall thetime?"states thatIssue wasresolved prior,but does notknow when orhowCalls in for anupdate on anSR submitwithin the lastfew hoursStates workhas not beendone, butforgot tosubmit SRCalls in for aerror butmakes youask what theerror isForgotPasswordaftervacationSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Do I haveto be onthe phonefor this?"Calls backfor samesolutionwithin sameday"Can youjust installit for me?"Providesasset tagfor themonitorAsk acomplexQuestion.Answerswith"Yes""I alreadyrestarted/clearedmy cache"Has had anissue formonths, butnow its arushBelievesthey are anexception tothe rule orupgradeOutlook:How do IShare aMailbox?"I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way"I'm not techsavvy/,computerliterareDoes notknowtheir SR#Solved Issue byRebooting/cacheclearing"But MyCoWorkerHasAccess""I have aQuick &/orSimpleQuestion"Rep:Kahn,Koziarz,Kocianic, orOslance"Do I haveto do thisall thetime?"states thatIssue wasresolved prior,but does notknow when orhow

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calls in for an update on an SR submit within the last few hours
  2. States work has not been done, but forgot to submit SR
  3. Calls in for a error but makes you ask what the error is
  4. Forgot Password after vacation
  5. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  6. "Do I have to be on the phone for this?"
  7. Calls back for same solution within same day
  8. "Can you just install it for me?"
  9. Provides asset tag for the monitor
  10. Ask a complex Question. Answers with"Yes"
  11. "I already restarted/cleared my cache"
  12. Has had an issue for months, but now its a rush
  13. Believes they are an exception to the rule or upgrade
  14. Outlook: How do I Share a Mailbox?
  15. "I have to go to a meeting soon." "How Long will this take?"
  16. "I Have always done it this way"
  17. I'm not tech savvy/,computer literare
  18. Does not know their SR#
  19. Solved Issue by Rebooting/cache clearing
  20. "But My CoWorker Has Access"
  21. "I have a Quick &/or Simple Question"
  22. Rep: Kahn, Koziarz, Kocianic, or Oslance
  23. "Do I have to do this all the time?"
  24. states that Issue was resolved prior, but does not know when or how