Does notknowtheir SR#Rep:Kahn,Koziarz,Kocianic, orOslance"Can youjust installit for me?""I alreadyrestarted/clearedmy cache""Do I haveto do thisall thetime?""I Havealwaysdone itthis way"states thatIssue wasresolved prior,but does notknow when orhowI'm not techsavvy/,computerliterareAsk acomplexQuestion.Answerswith"Yes"Believesthey are anexception tothe rule orupgrade"I have to goto a meetingsoon.""How Longwill this take?"Calls in for anupdate on anSR submitwithin the lastfew hours"But MyCoWorkerHasAccess"States workhas not beendone, butforgot tosubmit SROutlook:How do IShare aMailbox?Has had anissue formonths, butnow its arush"Do I haveto be onthe phonefor this?""I have aQuick &/orSimpleQuestion"Solved Issue byRebooting/cacheclearingSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Providesasset tagfor themonitorCalls in for aerror butmakes youask what theerror isCalls backfor samesolutionwithin samedayForgotPasswordaftervacationDoes notknowtheir SR#Rep:Kahn,Koziarz,Kocianic, orOslance"Can youjust installit for me?""I alreadyrestarted/clearedmy cache""Do I haveto do thisall thetime?""I Havealwaysdone itthis way"states thatIssue wasresolved prior,but does notknow when orhowI'm not techsavvy/,computerliterareAsk acomplexQuestion.Answerswith"Yes"Believesthey are anexception tothe rule orupgrade"I have to goto a meetingsoon.""How Longwill this take?"Calls in for anupdate on anSR submitwithin the lastfew hours"But MyCoWorkerHasAccess"States workhas not beendone, butforgot tosubmit SROutlook:How do IShare aMailbox?Has had anissue formonths, butnow its arush"Do I haveto be onthe phonefor this?""I have aQuick &/orSimpleQuestion"Solved Issue byRebooting/cacheclearingSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Providesasset tagfor themonitorCalls in for aerror butmakes youask what theerror isCalls backfor samesolutionwithin samedayForgotPasswordaftervacation

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Does not know their SR#
  2. Rep: Kahn, Koziarz, Kocianic, or Oslance
  3. "Can you just install it for me?"
  4. "I already restarted/cleared my cache"
  5. "Do I have to do this all the time?"
  6. "I Have always done it this way"
  7. states that Issue was resolved prior, but does not know when or how
  8. I'm not tech savvy/,computer literare
  9. Ask a complex Question. Answers with"Yes"
  10. Believes they are an exception to the rule or upgrade
  11. "I have to go to a meeting soon." "How Long will this take?"
  12. Calls in for an update on an SR submit within the last few hours
  13. "But My CoWorker Has Access"
  14. States work has not been done, but forgot to submit SR
  15. Outlook: How do I Share a Mailbox?
  16. Has had an issue for months, but now its a rush
  17. "Do I have to be on the phone for this?"
  18. "I have a Quick &/or Simple Question"
  19. Solved Issue by Rebooting/cache clearing
  20. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  21. Provides asset tag for the monitor
  22. Calls in for a error but makes you ask what the error is
  23. Calls back for same solution within same day
  24. Forgot Password after vacation