Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)States workhas not beendone, butforgot tosubmit SR"I have to goto a meetingsoon.""How Longwill this take?""I alreadyrestarted/clearedmy cache"Solved Issue byRebooting/cacheclearingOutlook:How do IShare aMailbox?Does notknowtheir SR#Calls in for anupdate on anSR submitwithin the lastfew hoursCalls in for aerror butmakes youask what theerror isstates thatIssue wasresolved prior,but does notknow when orhow"But MyCoWorkerHasAccess""Do I haveto be onthe phonefor this?""Can youjust installit for me?"I'm not techsavvy/,computerliterareRep:Kahn,Koziarz,Kocianic, orOslanceBelievesthey are anexception tothe rule orupgrade"I Havealwaysdone itthis way""I have aQuick &/orSimpleQuestion"Ask acomplexQuestion.Answerswith"Yes""Do I haveto do thisall thetime?"Providesasset tagfor themonitorHas had anissue formonths, butnow its arushForgotPasswordaftervacationCalls backfor samesolutionwithin samedaySays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)States workhas not beendone, butforgot tosubmit SR"I have to goto a meetingsoon.""How Longwill this take?""I alreadyrestarted/clearedmy cache"Solved Issue byRebooting/cacheclearingOutlook:How do IShare aMailbox?Does notknowtheir SR#Calls in for anupdate on anSR submitwithin the lastfew hoursCalls in for aerror butmakes youask what theerror isstates thatIssue wasresolved prior,but does notknow when orhow"But MyCoWorkerHasAccess""Do I haveto be onthe phonefor this?""Can youjust installit for me?"I'm not techsavvy/,computerliterareRep:Kahn,Koziarz,Kocianic, orOslanceBelievesthey are anexception tothe rule orupgrade"I Havealwaysdone itthis way""I have aQuick &/orSimpleQuestion"Ask acomplexQuestion.Answerswith"Yes""Do I haveto do thisall thetime?"Providesasset tagfor themonitorHas had anissue formonths, butnow its arushForgotPasswordaftervacationCalls backfor samesolutionwithin sameday

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  2. States work has not been done, but forgot to submit SR
  3. "I have to go to a meeting soon." "How Long will this take?"
  4. "I already restarted/cleared my cache"
  5. Solved Issue by Rebooting/cache clearing
  6. Outlook: How do I Share a Mailbox?
  7. Does not know their SR#
  8. Calls in for an update on an SR submit within the last few hours
  9. Calls in for a error but makes you ask what the error is
  10. states that Issue was resolved prior, but does not know when or how
  11. "But My CoWorker Has Access"
  12. "Do I have to be on the phone for this?"
  13. "Can you just install it for me?"
  14. I'm not tech savvy/,computer literare
  15. Rep: Kahn, Koziarz, Kocianic, or Oslance
  16. Believes they are an exception to the rule or upgrade
  17. "I Have always done it this way"
  18. "I have a Quick &/or Simple Question"
  19. Ask a complex Question. Answers with"Yes"
  20. "Do I have to do this all the time?"
  21. Provides asset tag for the monitor
  22. Has had an issue for months, but now its a rush
  23. Forgot Password after vacation
  24. Calls back for same solution within same day