Calls backfor samesolutionwithin samedaystates thatIssue wasresolved prior,but does notknow when orhowProvidesasset tagfor themonitorAsk acomplexQuestion.Answerswith"Yes"Solved Issue byRebooting/cacheclearing"Can youjust installit for me?"I'm not techsavvy/,computerliterareDoes notknowtheir SR#"But MyCoWorkerHasAccess""I have to goto a meetingsoon.""How Longwill this take?"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Do I haveto be onthe phonefor this?"Believesthey are anexception tothe rule orupgrade"I have aQuick &/orSimpleQuestion"States workhas not beendone, butforgot tosubmit SRCalls in for anupdate on anSR submitwithin the lastfew hoursForgotPasswordaftervacationCalls in for aerror butmakes youask what theerror is"I alreadyrestarted/clearedmy cache""Do I haveto do thisall thetime?"Has had anissue formonths, butnow its arush"I Havealwaysdone itthis way"Rep:Kahn,Koziarz,Kocianic, orOslanceOutlook:How do IShare aMailbox?Calls backfor samesolutionwithin samedaystates thatIssue wasresolved prior,but does notknow when orhowProvidesasset tagfor themonitorAsk acomplexQuestion.Answerswith"Yes"Solved Issue byRebooting/cacheclearing"Can youjust installit for me?"I'm not techsavvy/,computerliterareDoes notknowtheir SR#"But MyCoWorkerHasAccess""I have to goto a meetingsoon.""How Longwill this take?"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Do I haveto be onthe phonefor this?"Believesthey are anexception tothe rule orupgrade"I have aQuick &/orSimpleQuestion"States workhas not beendone, butforgot tosubmit SRCalls in for anupdate on anSR submitwithin the lastfew hoursForgotPasswordaftervacationCalls in for aerror butmakes youask what theerror is"I alreadyrestarted/clearedmy cache""Do I haveto do thisall thetime?"Has had anissue formonths, butnow its arush"I Havealwaysdone itthis way"Rep:Kahn,Koziarz,Kocianic, orOslanceOutlook:How do IShare aMailbox?

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calls back for same solution within same day
  2. states that Issue was resolved prior, but does not know when or how
  3. Provides asset tag for the monitor
  4. Ask a complex Question. Answers with"Yes"
  5. Solved Issue by Rebooting/cache clearing
  6. "Can you just install it for me?"
  7. I'm not tech savvy/,computer literare
  8. Does not know their SR#
  9. "But My CoWorker Has Access"
  10. "I have to go to a meeting soon." "How Long will this take?"
  11. Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  12. "Do I have to be on the phone for this?"
  13. Believes they are an exception to the rule or upgrade
  14. "I have a Quick &/or Simple Question"
  15. States work has not been done, but forgot to submit SR
  16. Calls in for an update on an SR submit within the last few hours
  17. Forgot Password after vacation
  18. Calls in for a error but makes you ask what the error is
  19. "I already restarted/cleared my cache"
  20. "Do I have to do this all the time?"
  21. Has had an issue for months, but now its a rush
  22. "I Have always done it this way"
  23. Rep: Kahn, Koziarz, Kocianic, or Oslance
  24. Outlook: How do I Share a Mailbox?