VPNIssuesubmitoffshoretransfer withno Excel sheetor approvalGrantingAccess fornetworkfoldersRequestMiFiIchannelProblemsPFEissuesMachinehardwareissueUpdateto groupemailMoveGosystemLocatorTravelingoutsideof the US"I'mbusy"Cat getsinvolvedBSODping/walkups but theyneed tosubmit aticket afterActivateFOB/KeyboardRedirectingthem tosend ticketto HRPFE TaxRegroupingUtilityInfragetsinvolved@stevein aticketFirmFlowissueCCH Axcess(needsapproval/download)NetworkissueSecuritygetsinvolvedMovetoken inPFEadminVPNIssuesubmitoffshoretransfer withno Excel sheetor approvalGrantingAccess fornetworkfoldersRequestMiFiIchannelProblemsPFEissuesMachinehardwareissueUpdateto groupemailMoveGosystemLocatorTravelingoutsideof the US"I'mbusy"Cat getsinvolvedBSODping/walkups but theyneed tosubmit aticket afterActivateFOB/KeyboardRedirectingthem tosend ticketto HRPFE TaxRegroupingUtilityInfragetsinvolved@stevein aticketFirmFlowissueCCH Axcess(needsapproval/download)NetworkissueSecuritygetsinvolvedMovetoken inPFEadmin

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VPN Issue
  2. submit offshore transfer with no Excel sheet or approval
  3. Granting Access for network folders
  4. Request MiFi
  5. Ichannel Problems
  6. PFE issues
  7. Machine hardware issue
  8. Update to group email
  9. Move Gosystem Locator
  10. Traveling outside of the US
  11. "I'm busy"
  12. Cat gets involved
  13. BSOD
  14. ping/walk ups but they need to submit a ticket after
  15. Activate FOB/Keyboard
  16. Redirecting them to send ticket to HR
  17. PFE Tax Regrouping Utility
  18. Infra gets involved
  19. @steve in a ticket
  20. Firm Flow issue
  21. CCH Axcess(needs approval/download)
  22. Network issue
  23. Security gets involved
  24. Move token in PFE admin