Updateto groupemailIchannelProblemsGrantingAccess fornetworkfoldersSecuritygetsinvolvedRedirectingthem tosend ticketto HRActivateFOB/KeyboardMachinehardwareissueping/walkups but theyneed tosubmit aticket afterMoveGosystemLocatorInfragetsinvolvedRequestMiFiVPNIssueCat getsinvolvedFirmFlowissueTravelingoutsideof the USPFEissuesNetworkissue@stevein aticketBSODsubmitoffshoretransfer withno Excel sheetor approvalPFE TaxRegroupingUtilityCCH Axcess(needsapproval/download)Movetoken inPFEadmin"I'mbusy"Updateto groupemailIchannelProblemsGrantingAccess fornetworkfoldersSecuritygetsinvolvedRedirectingthem tosend ticketto HRActivateFOB/KeyboardMachinehardwareissueping/walkups but theyneed tosubmit aticket afterMoveGosystemLocatorInfragetsinvolvedRequestMiFiVPNIssueCat getsinvolvedFirmFlowissueTravelingoutsideof the USPFEissuesNetworkissue@stevein aticketBSODsubmitoffshoretransfer withno Excel sheetor approvalPFE TaxRegroupingUtilityCCH Axcess(needsapproval/download)Movetoken inPFEadmin"I'mbusy"

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update to group email
  2. Ichannel Problems
  3. Granting Access for network folders
  4. Security gets involved
  5. Redirecting them to send ticket to HR
  6. Activate FOB/Keyboard
  7. Machine hardware issue
  8. ping/walk ups but they need to submit a ticket after
  9. Move Gosystem Locator
  10. Infra gets involved
  11. Request MiFi
  12. VPN Issue
  13. Cat gets involved
  14. Firm Flow issue
  15. Traveling outside of the US
  16. PFE issues
  17. Network issue
  18. @steve in a ticket
  19. BSOD
  20. submit offshore transfer with no Excel sheet or approval
  21. PFE Tax Regrouping Utility
  22. CCH Axcess(needs approval/download)
  23. Move token in PFE admin
  24. "I'm busy"