GrantingAccess fornetworkfoldersPFEissuesping/walkups but theyneed tosubmit aticket afterUpdateto groupemailSecuritygetsinvolvedsubmitoffshoretransfer withno Excel sheetor approvalTravelingoutsideof the USMoveGosystemLocatorCat getsinvolved@stevein aticketBSODPFE TaxRegroupingUtilityIchannelProblemsCCH Axcess(needsapproval/download)RequestMiFi"I'mbusy"ActivateFOB/KeyboardVPNIssueInfragetsinvolvedNetworkissueMovetoken inPFEadminMachinehardwareissueRedirectingthem tosend ticketto HRFirmFlowissueGrantingAccess fornetworkfoldersPFEissuesping/walkups but theyneed tosubmit aticket afterUpdateto groupemailSecuritygetsinvolvedsubmitoffshoretransfer withno Excel sheetor approvalTravelingoutsideof the USMoveGosystemLocatorCat getsinvolved@stevein aticketBSODPFE TaxRegroupingUtilityIchannelProblemsCCH Axcess(needsapproval/download)RequestMiFi"I'mbusy"ActivateFOB/KeyboardVPNIssueInfragetsinvolvedNetworkissueMovetoken inPFEadminMachinehardwareissueRedirectingthem tosend ticketto HRFirmFlowissue

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Granting Access for network folders
  2. PFE issues
  3. ping/walk ups but they need to submit a ticket after
  4. Update to group email
  5. Security gets involved
  6. submit offshore transfer with no Excel sheet or approval
  7. Traveling outside of the US
  8. Move Gosystem Locator
  9. Cat gets involved
  10. @steve in a ticket
  11. BSOD
  12. PFE Tax Regrouping Utility
  13. Ichannel Problems
  14. CCH Axcess(needs approval/download)
  15. Request MiFi
  16. "I'm busy"
  17. Activate FOB/Keyboard
  18. VPN Issue
  19. Infra gets involved
  20. Network issue
  21. Move token in PFE admin
  22. Machine hardware issue
  23. Redirecting them to send ticket to HR
  24. Firm Flow issue