ping/walkups but theyneed tosubmit aticket afterMachinehardwareissueFirmFlowissueVPNIssueMovetoken inPFEadminMoveGosystemLocatorBSODSecuritygetsinvolvedUpdateto groupemailPFEissuesActivateFOB/KeyboardCat getsinvolvedsubmitoffshoretransfer withno Excel sheetor approvalIchannelProblems@stevein aticketRedirectingthem tosend ticketto HRGrantingAccess fornetworkfoldersRequestMiFiNetworkissueTravelingoutsideof the US"I'mbusy"CCH Axcess(needsapproval/download)PFE TaxRegroupingUtilityInfragetsinvolvedping/walkups but theyneed tosubmit aticket afterMachinehardwareissueFirmFlowissueVPNIssueMovetoken inPFEadminMoveGosystemLocatorBSODSecuritygetsinvolvedUpdateto groupemailPFEissuesActivateFOB/KeyboardCat getsinvolvedsubmitoffshoretransfer withno Excel sheetor approvalIchannelProblems@stevein aticketRedirectingthem tosend ticketto HRGrantingAccess fornetworkfoldersRequestMiFiNetworkissueTravelingoutsideof the US"I'mbusy"CCH Axcess(needsapproval/download)PFE TaxRegroupingUtilityInfragetsinvolved

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ping/walk ups but they need to submit a ticket after
  2. Machine hardware issue
  3. Firm Flow issue
  4. VPN Issue
  5. Move token in PFE admin
  6. Move Gosystem Locator
  7. BSOD
  8. Security gets involved
  9. Update to group email
  10. PFE issues
  11. Activate FOB/Keyboard
  12. Cat gets involved
  13. submit offshore transfer with no Excel sheet or approval
  14. Ichannel Problems
  15. @steve in a ticket
  16. Redirecting them to send ticket to HR
  17. Granting Access for network folders
  18. Request MiFi
  19. Network issue
  20. Traveling outside of the US
  21. "I'm busy"
  22. CCH Axcess(needs approval/download)
  23. PFE Tax Regrouping Utility
  24. Infra gets involved