VPNIssueActivateFOB/KeyboardRedirectingthem tosend ticketto HRUpdateto groupemailTravelingoutsideof the US@stevein aticketSecuritygetsinvolvedMovetoken inPFEadminRequestMiFiMoveGosystemLocatorPFE TaxRegroupingUtilityCCH Axcess(needsapproval/download)Cat getsinvolvedsubmitoffshoretransfer withno Excel sheetor approval"I'mbusy"MachinehardwareissueIchannelProblemsping/walkups but theyneed tosubmit aticket afterInfragetsinvolvedPFEissuesGrantingAccess fornetworkfoldersBSODFirmFlowissueNetworkissueVPNIssueActivateFOB/KeyboardRedirectingthem tosend ticketto HRUpdateto groupemailTravelingoutsideof the US@stevein aticketSecuritygetsinvolvedMovetoken inPFEadminRequestMiFiMoveGosystemLocatorPFE TaxRegroupingUtilityCCH Axcess(needsapproval/download)Cat getsinvolvedsubmitoffshoretransfer withno Excel sheetor approval"I'mbusy"MachinehardwareissueIchannelProblemsping/walkups but theyneed tosubmit aticket afterInfragetsinvolvedPFEissuesGrantingAccess fornetworkfoldersBSODFirmFlowissueNetworkissue

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VPN Issue
  2. Activate FOB/Keyboard
  3. Redirecting them to send ticket to HR
  4. Update to group email
  5. Traveling outside of the US
  6. @steve in a ticket
  7. Security gets involved
  8. Move token in PFE admin
  9. Request MiFi
  10. Move Gosystem Locator
  11. PFE Tax Regrouping Utility
  12. CCH Axcess(needs approval/download)
  13. Cat gets involved
  14. submit offshore transfer with no Excel sheet or approval
  15. "I'm busy"
  16. Machine hardware issue
  17. Ichannel Problems
  18. ping/walk ups but they need to submit a ticket after
  19. Infra gets involved
  20. PFE issues
  21. Granting Access for network folders
  22. BSOD
  23. Firm Flow issue
  24. Network issue