ActivateFOB/KeyboardSecuritygetsinvolvedRedirectingthem tosend ticketto HRTravelingoutsideof the USMoveGosystemLocatorping/walkups but theyneed tosubmit aticket afterNetworkissueVPNIssueMachinehardwareissueCat getsinvolvedRequestMiFiCCH Axcess(needsapproval/download)PFE TaxRegroupingUtilityBSODPFEissues"I'mbusy"FirmFlowissuesubmitoffshoretransfer withno Excel sheetor approvalUpdateto groupemailMovetoken inPFEadminInfragetsinvolved@stevein aticketGrantingAccess fornetworkfoldersIchannelProblemsActivateFOB/KeyboardSecuritygetsinvolvedRedirectingthem tosend ticketto HRTravelingoutsideof the USMoveGosystemLocatorping/walkups but theyneed tosubmit aticket afterNetworkissueVPNIssueMachinehardwareissueCat getsinvolvedRequestMiFiCCH Axcess(needsapproval/download)PFE TaxRegroupingUtilityBSODPFEissues"I'mbusy"FirmFlowissuesubmitoffshoretransfer withno Excel sheetor approvalUpdateto groupemailMovetoken inPFEadminInfragetsinvolved@stevein aticketGrantingAccess fornetworkfoldersIchannelProblems

Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Activate FOB/Keyboard
  2. Security gets involved
  3. Redirecting them to send ticket to HR
  4. Traveling outside of the US
  5. Move Gosystem Locator
  6. ping/walk ups but they need to submit a ticket after
  7. Network issue
  8. VPN Issue
  9. Machine hardware issue
  10. Cat gets involved
  11. Request MiFi
  12. CCH Axcess(needs approval/download)
  13. PFE Tax Regrouping Utility
  14. BSOD
  15. PFE issues
  16. "I'm busy"
  17. Firm Flow issue
  18. submit offshore transfer with no Excel sheet or approval
  19. Update to group email
  20. Move token in PFE admin
  21. Infra gets involved
  22. @steve in a ticket
  23. Granting Access for network folders
  24. Ichannel Problems